Zeshan Muhammad Ali Awan

OBJECTIVES
I am looking for a highly challenging and dynamic work environment in which I will be able to enhance
my professional skills and get valuable work experience as well as lucrative monetary benefits with job
security and a social contentment of being skilled professional

Experience as Senior Support and Compliance Executive

RDX Sports Inc. (October 2015 to Present) Islamabad

Ensure the highest standard of customer service is provided to RDX Sports customers by providing
them with details on RDX product's rates and actively manage online orders and sell related
products by identifying customer needs through rapport building, actively seeking out sales
opportunities and promoting all related products.
Issue RDX products to customers ensuring that all necessary company rules and regulations are
incorporated and that the customer request is met in order to provide them with excellent service.
Actively enhance RDX revenue earnings by providing options to customer on all products and
services through electronic stores like ebay.com and amazon.com
Support Business to Business associates and dealers by assisting them with their general inquiries
received on social media like official Facebook page, Twitter account and blog.
Actively be involved in suggesting new ideas and providing recommendations on the improvement
of the service provided.
Keep abreast of RDX news and updates to ensure that company standards are maintained.
Helping the quality assurance team by playing my role as executive to identify and rectify any issues
that might affect the companys revenue and customers review about our products and services.
Contacting customers about their complaints and reviews about our products and meeting their
expectations by providing alternatives in case any faulty items.
I have hosted RDX Sports annual award distribution ceremony in December 2016.

Experience in Customer Sales and Services

Touch Stone Communications (March 18th 2013 to April 20th 2015) Islamabad
Designation: - Senior Sales Executive

Contacting businesses and individuals by telephone in order to solicit sales for goods or services.
Delivering prepared sales script, reading from scripts that describe products or services, in order to
persuade potential customers to purchase a product or service
Convincing customers to buy services by following a prepared sales script to give service and
product information and price quotations on Home Insurance, Car Insurance, Mortgage Financing
and Student Loans.
Following up on leads generated by online surveys and website queries about different insurance
plans and persuading customers to meet our clients representatives for detailed discussions on
changing their plans or sometimes switching their insurance company.
As member of MAC (Management Advisory Committee) my duties were to take part in
arrangements of different in house activities and events like ALL-Hands on weekly basis, Annual
Parents Appreciation Night and career awareness seminars and job fare activities.
Working with existing employees to improve their customer services and interpersonal skills.
Conducting telephonic interviews and coordinating panel interviews of shortlisted applicants.
Conducting business orientations for new hires and compliance policies for existing workers.
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MOBILINK (February 10th 2010 to February 21st 2013) Islamabad
Designation: - (Team Coordinator) Customer Care Representative

As Team Coordinator my duties were to keep the team updated with new policies, any outage or
malfunctioning that might hinder our services and new packages and promotions announcements.
To supervise team and keep an eye on team performance during shift hours in absence of Team
Leader and to make reports about the same.
As Customer Care Representative my duties were to receive inbound calls from and with regards
to MOBILINK customers and answering their queries about existing and upcoming products and
services like SMS and call buckets.
Working on SIEBEL Customers Record Manager for recording complains of subscribers and
initiating their chosen services and with NADRA verification system to verify the details.
Corporate sales of new connections and customized Packages to Companies across Pakistan
especially in twin cities.

Anchor Person at Media and Entertainment Events

Currently working as part time Host at THE SCAMD SHOW on A YOUTH TV where my TV Show
interviews upcoming Singers, Comedians, Actors, Models, Dancers and promotes new talent by
showing their work and appreciating their zeal for media. www.ayouth.tv
I have been serving as part time Host at PTV World for World This Morning and Rising Star at PTV
Home.
I have been hosting programs as RJ on Radio Pakistan External Services that is broad-casted for
Western Europe and the United Kingdom and FM101 which is one of the most popular Radio
Stations in Pakistan.
Hosted Islamabad Fashion Week 2016.
Hosted Asia Fashion Weekend (Islamabad Chapter 2016).
Hosted Model United Nations for Roots Millennium Schools and The City Schools in 2016/2017.
Hosted a number of concerts featuring National and International Artists including Rahat Fateh Ali
Khan (October 2016), Atif Aslam (February 2017), Falak Shabir (May 2017), Asrar Shah (April
2016), Ferhet AKA DJ Kantik (April 2017) Adrian Sina AKA Akcent (Januray 2016).

Volunteering and Social Activities

I am serving and Brand Manager at Leading Pakistan which is a youth initiative to help other students
and newbies getting internships and refer the new pass-outs form universities to get hired in their
respective industries by referring and guiding them. We have so far helped 500 plus students since our
inception on February 13th, 2017 to get jobs, internships and trainings in different fields. Leading
Pakistan also organizes free workshops, training classes for personality grooming and career building
that helps college and university students to choose, follow and build their career path. I have
represented Leading Pakistan on different forums and channels including Express Educations Expo,
Jang Media Group Education Expo 2016, UNESCO Program for Social Sciences Students where we
presented our idea of helping Pakistani students to realize their potential and enabling them to
become successful professionals as soon as they complete their degrees.

I am serving as Media Manager for World Smile Archive Pakistan which is a social cause run and
supervised by Embassy of Poland in more than 50 countries including Pakistan and it works to uplift
the morale of underprivileged children /street children and making them getting back to school by
arranging different activities like spending a day with street children and distributing gifts and books.
Members of this cause work voluntarily and contribute to create funds which are used to help
underprivileged children in Pakistan.
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Personal Information
Father Name: Muhammad Ashraf Awan (Late)
Contact +923015229252 +923336516687
E-mail: zeshan_awan@live.com
Nationality: Pakistani
CNIC: 37203-2962455-3
Date of Birth: December 27th, 1987

Education

Graduation (B.Com I.T) University of the Punjab

Major: Commerce, Auditing, Business Communication

Intermediate (Pre-Medical) Federal Board of Intermediate and Secondary Education

Major: Biology, Physics, Chemistry, English
Matriculation Rawalpindi Board Intermediate Secondary Education
Major: General Science

Awards and Achievements as Student

Winner in F.B.I.S.E Intercollegiate English Declamation Contest

Winner at Paramount Science Degree College Interclass English Debate Competition
Winner at Virtual University Intercollegiate English Declamation Contest
Served my college magazine both being a bilingual Writer and Editor, where I was given full
scholarship for my services as Editor of College Magazine RAWALIAN.

Interpersonal Skills

Excellent communication skills

Ability to adapt to different work environments
Patience and tact
Ability to stay calm under pressure and look after several tasks
Good problem solving skills
Methodical approach to work
Excellent Customer Care Skills
Professional Phone Etiquettes
Excellent reporting and documentations skills

Lingual Proficiency

English: Fluent in reading, skilled at writing and Native American accent

Urdu: National Language Fluent in Reading, Writing and Speaking
Punjabi: Mother Tongue

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Dear Sir,

This is Zeshan Awan from Radio Pakistan. I deem to be an extremely ambitious, banzai, cultivating, determined, energetic,
passionate and motivated individual. Strongly believe in being able to give timely and accurate advice, guidance, support
and training to individuals.
Possessing excellent training skills and having the ability to work with the minimum of supervision whilst leading a team.
Having been known for establishing sound training programs from scratch and improving the training processes and
procedures.
Exceptional ability to collaborate with team members and teach new concepts in an effective and productive manner which
works extraordinary well to enhance interpersonal skills of individuals.
Worked for Big names and represented them at big platforms in over 5 years career.

Besides I am associated with Radio Pakistan External Services and City FM 89 which gives me extraordinary strength of
Public Speaking, Hosting and Interpersonal Communication.

I have got to know that lot of career opportunities are there in your Organization to groom myself and achieve the heights
of professionalism and global impact by polishing my skills of Human Resource Management and Facilitation, Customer
Services, Customer Relations, Public Relations, analysis, diagnosis, expression and presentation.

I have completed my graduation degree in Commerce from University of The Punjab

I have got more than 4 years of professional experience in the field of Marketing and Customer Services, staring my career
as Telesales Representative and then grooming my communication and marketing skills.

I had been honored to work for MOBILINK G.S.M Pakistan in their inbound helpline for about two Years initially as Team
Coordinator and latter I was promoted as Training Coordinator. Currently I am working with Touchstone Communications
as Coordinator Training and Human Resource, before this position I have been working as Senior Sales Ex ecutive in the
same company for about a year where my key responsibilities were to

1. Contact businesses or individuals by telephone in order to solicit sales for goods or services.

2. Deliver prepared sales script, and reading from scripts that describe products or services, in order to persuade
potential customers to purchase a product or service

3. Influencing customers to buy services by following a prepared sales script to give service and product information and
price quotations on Home Insurance, Car Insurance, Mortgage Financing and Student Loans

I offer my services to your kind Office as really hope to get an opportunity to be interviewed.

Regards,

Zeshan Muhammad Ali Awan

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