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1. What determines the functions and priorities of an organization? A) The organizations
mission statement
B) The organizations budget
C) Consumer satisfaction surveys
2. What
1. A) Problem oriented
2. B) Short-term goal setting
3. C) Continuous with cyclic evaluation checkpoints
4. D) A long-range needs assessment
Ans: C
Feedback:
Planning can be short term or long term, but should always include built-in evaluation
checkpoints so there can be a midcourse correction if unexpected events occur.
confused
Ans: D
Feedback:
Every plan should have a reasonable time span for completion. The other statements are
not true regarding the process of planning.
4. During the process of acquiring values, criteria should be used to assist in clarifying the
chosen value. Which is a criterion for a true value? Select all that apply.
Ans: A, B, C, D Feedback:
A value is prized and cherished, positively affirmed and acted upon, and chosen freely
from among alternative. Because our values change with time, periodic clarification is
necessary to determine how our values may have changed.
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Ans: A
Feedback:
Multiple planning objectives, each with a target completion date, make up a goal. The
remaining options are not characteristics of this objective.
6. How is the leadership role and management function associated with operational and
strategic planning?
Ans: D Feedback:
3. C) Should reflect the values and priorities of each specific unit manager
4. D) Should be consistent with that of other health care agencies in the area to avoid
competition
Ans: A
Feedback:
The unit philosophy will be congruent with the organizational philosophy. A philosophy
delineates the set of values and beliefs that guide all actions. The other options do not
accurately describe requirements of a health-care organization philosophy statement.
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8. Which term is used for strategies that are neither written nor stated verbally and that
have developed over time called?
1. A) Implied policies
2. B) Expressed policies
3. C) Understood precedents
4. D) The organizational culture
Ans: A
Feedback:
Implied policies are neither written nor stated verbally and have developed over time. The
other options fail to meet this description.
9. Place the planning hierarchy in its proper order from top (being 1) to bottom (being 7)
represent.
1. A) Philosophy
2. B) Goals
3. C) Mission statement
4. D) Objectives
5. E) Policies
6. F) Procedures
7. G) Rules
Ans: C
Feedback:
The planning hierarchy follows this order: begins with organizations mission statement,
philosophy, goals, objectives, policies, procedures, and ends with rules.
1. A) Philosophy
2. B) Mission statement
3. C) Policy
4. D) Procedure
Ans: D
Feedback:
Procedures delineate a series of specific steps of required action. None of the other
options is the focus of this document.
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1. A) They are often modified by parents, peers, and role models throughout life
2. B) They seldom change as a result of lifes experiences
3. C) They have little influence on decision making once employed because
4. D) They show little variation between nursing managers once they have achieved
Ans: A
Feedback:
Personal values are shaped by the socialization processes experienced by that person, and
values change with time. The remaining statements are not true regarding individual
values.
12. What
Ans: A, B, C, D
Feedback:
Strategic planning generally forecasts 3 to 10 years into the future and requires
managerial expertise in health-care economics, human resource management, and
political and legislative issues affecting health care, as well as planning theory.
13. Which statement describes an emerging paradigm that is likely to influence strategic
planning for health care in the twenty-first century?
Ans: D Feedback:
Health services are increasingly being provided to large groups of people, usually defined
by employers, through managed care or capitated contracts. The other options do not
describe an influential twenty-first-century paradigm.
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14. Which element influences the nurse executive most heavily when assessing the
organizations philosophy for nursing services for possible revision?
1. A) Consumer surveys
2. B) Financial resources
3. C) Mission statement
4. D) Policy statements
Ans: C Feedback:
The philosophy flows from the mission statement, the highest priority in the planning
hierarchy. The other options are not as influential.
1. A) They consider and value the past, the present, and future
2. B) They use evolving technologies to accelerate change
3. C) They consider the status quo as a stable environment
4. D) They direct planning in response to a crisis
Ans: B
Feedback:
Dissatisfied with the past and present, preactive planners do not value experience and
believe the future is always preferable. Their focus is not necessarily crisis response.
16. Benefits of effective planning include timely accomplishment of higher quality work
and the best possible use of capital and human resources. Because planning is essential,
managers must be able to overcome barriers that impede planning. What is an important
point for successful organizational planning?
Ans: A
Feedback:
The organization can be more effective if movement within it is directed at specified
goals and objectives. Because a plan is a guide to reach a goal, it must be flexible and
allow for readjustment as unexpected events occur. The manager should include in the
planning process all people and units that could be affected by a plan. A plan that is too
global or unrealistic discourages rather than motivates employees.
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17. A good plan incorporates which characteristic?
1. A) A midterm evaluation
2. B) Built-in evaluation checkpoints
3. C) The rejection of plans that originally failed
4. D) Over-planning to arrange required details
Ans: B
Feedback:
Good plans have built-in evaluation checkpoints so that there can be a midcourse
correction if unexpected events occur. A final evaluation should always occur at the end
of the plan. If goals were not met, the plan should be examined to determine why it failed.
This evaluation process assists the manager in future planning. One who overplans may
devote excessive time to arranging details that might be better left to those who will carry
out the plan.
18. At the unit level, what time frame may be considered long-range planning?
A)
B)
C)
D)
Ans:
Feedback:
At the unit level, any planning that is at least 6 months in the future may be considered
long-range planning.
19. One of the most commonly used tools in health-care organizations is SWOT analysis.
What is the definition for S?
objectives
Ans: A
Feedback:
Strengths are internal attributes that help an organization achieve its objectives.
Weaknesses are internal attributes that challenge an organization in achieving its
objectives. Opportunities are external conditions that promote achievement of
organizational objectives. Threats are external conditions that challenge or threaten the
achievement of organizational objectives.
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20. One of the most commonly used tools in health-care organizations is SWOT analysis.
What is the definition for opportunities?
objectives
Ans: C
Feedback:
21. Which factor contributes to the difficulty health-care organizations are having in
planning for identified long-term needs? Select all that apply.
1. A) Government regulations
2. B) Rapidly changing technologies
3. C) Decreased provider autonomy
4. D) Changing population demographics
Ans: A, B, C, D
Feedback:
Because of the rapidly changing technology, increasing government regulatory
involvement in health care, changing population demographics, and reduced provider
autonomy, health-care organizations are finding it increasingly difficult to appropriately
identify long-term needs and plan accordingly. Consumer distrust is not a current factor
contributing to the difficulty health-care organizations are experiencing with long-term
planning.
22. What
Ans: B
Feedback:
An organizational philosophy that is not or cannot be implemented is useless. While
challenging, the other options are surmountable.
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23. Which statement regarding nursing policies and procedures is most important to their
successful role in achieving goals?
Ans: B Feedback:
Policies and procedures should be evidence based. While the other options are influential
to success, they are the most important aspect of policies and procedures.
24. Which statement regarding rules is true? Select all that apply.
25. Which statement concerning the role of the leader-manager in organizational planning
is true? Select all that apply.
organization
Ans: A, B, C, D
Feedback:
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