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Information Systems & Business Process Management

Course Description (2017 - 2018) - FT
Professors: Prof. Georgios Doukidis (gjd@aueb.gr)
Assoc. Prof. Angeliki Poulymenakou (akp@aueb.gr)
Assistants: Mrs. Angeliki Kostaki (aggkostaki@aueb.gr)
Mrs. Anastasia Griva (an.griva@aueb.gr)
1. Course Description
This course introduces the notion of information systems (I.S.) used in enterprises, links
them
with business analytics (B.A.) and analyses business processes (B.P.) as the fundamental
element
of modern enterprises and the management of their performance. It consists of two parts:
Section A. Information Systems
Information Systems for Enterprises: Basic principles and functions of I.S. Presentation
of IS
categories and applications in enterprises. Strategic advantage and I.S. planning.
Managing I.S
and I.S resources in organizations.
Business Analytics in Enterprise I.S.: Developing new insights and understanding of
business
performance through I.S. Achieving the basic types of analytics through I.S. and the
appropriate
decision support. Examples of B.A. systems. Data visualization for decision making.
Section B. Business Process Management
Business Process Management: Types of B.P and their function in the enterprise. BP
process
modelling techniques. Application of IT tools for BP process modelling and
management.
Comprehension of BP architecture. Specification of requirements for new IS and
infrastructure.
Principles of BP Performance Management: Process performance metrics and practical
case
examples of enterprise and inter-organizational systems: ERP, CRM, MIS, e-commerce
and egovernment.
Process management frameworks and the balanced scorecard approach.
2. Laboratories
The course has a very practical orientation and students follow laboratory sessions in
which they
use B.A. and B.P.M. tools.
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Section A. Information Systems (Data Visualization & Real-life Business Analytics
cases)
Introduction to Data Visualization with the ggplot2 library of R statistical computing
software
(3h)
Basic & Advanced Scatterplots
(Geo) Heatmaps
Maps
Line Charts
Workshop: Business Analytics in Practice (3h)
Phases of a BA project
Data Driven Innovation in Retail
Discussion of real life BA cases
o FMCG
o Fashion Retailing,
o Do-it-yourself (DIY) Retailing
Section B Business Process Management
Business Process Evaluation (4h)
Introduction to Business Process Modelling
Describing a Business Process: components/objects and their relationships &
interrelationships.
ARIS methodology: conceptual views.
Analysis and Modelling by using the ARIS toolset.
Monitoring and evaluating Business Processes: examples from ERP (8h)
An overview of SAP ECC
SAP Lumira and its uses in BP monitoring and evaluation
Using SAP Lumira for the Balance Score Card part of the BPM assignment
3. Course Material
Section A. Information Systems
The main textbooks are:
Information Technology for Management, E. Turban & L. Volvolino John Wiley, 8th
edition, 2012
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. (2011) , .
.
Supplementary material:
Business Intelligence: A Managerial Perspective, E. Turban, R. Shorda, D. Delcen, D.
King Pearson, 2011
Key Performance Indicators, Bernard Marr, Pearson, 2012
Students will be directed towards additional material in academic or professional
articles
as per lecture requirements
Section B Business Process Management
The main text books are:
P. Weill and J. Ross (2004) Information Technology Governance, Harvard Business
School Press
J. Ross, P. Weill and D.C. Robertson, (2006) Enterprise Architecture Strategy, Harvard
Business School Press
A. McAfee (2009) Enterprise 2.0, Harvard Business School Press
Supplementary material:
http://www.ariscommunity.com/
http://help.sap.com/
4. Course Evaluation
Section A. Information Systems (50%)
The final grade of every student will be based on three criteria:
Class participation
Assignment Performance
Final Examination
Each criterion contributes to the final grade approximately as follows:
Project assignment performance : 20%
Final examination : 30%
Section B Business Process Management (50%)
There is no final examination. The final grade of every student will be based on three
criteria:
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Class participation
A two-part individual assignment
o Part I: a real Work System case study
o Part II: Analyzing & modelling a core business process using ARIS toolset
Each criterion contributes to the final grade approximately as follows:
Assignment Part I : 35%
Assignment Part II : 15%
5. Lectures
Section A. Information Systems (G.Doukidis)
I. Information Technology and Systems: Basic Concepts and Business Utilization
II. Management Support and Decision Making with Data and Models of B.A.
III. Automation and Support of Internal Processes and Transactions
IV. Automation and Support of Inter-organizational Processes and Transactions and
Creation
of New Digital Ventures (e-Commerce)
V. Strategic Information Systems, Design and Management of Information Resources
Section B Business Process Management (A.Poulymenakou)
I. Work Systems, Business Processes, and IT architectures and infrastructures
II. Strategy and Performance view of Business Processes: Part A
a. Organizational (Re-)Design From core competences to core processes
b. Business Performance and Business Performance measurement
c. Methodologies for business process performance management (Balance Score
Card. Six Sigma etc)
d. (+Assignment Planning session)
III. Strategy to Business Processes, with a view on Performance: Part B
a. From core processes, to business processes: analysis and (re-)design
b. Information Architectures for business process performance management
(examples from ERP)
c. Business Process evaluation in ARIS
IV. Business Processes to IT Architectures The performance management view
a. Information view on performance: Managerial data, metrics, indicators, measures,
measurement, tools and methods
b. IT options (analytics etc) for support of the BPM practice
c. (3x45 invited talks (case presentations) + class discussion with panel of speakers)
V. Corporate IT infrastructure governance
a. The concept, methodology & IT tools; implications for BPM
b. Case Study session (1hr)
c. (+ Assignment Planning session 2)