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DC-Ops Lev

Items

Project Mailbox / Study Mailbox

Distribution List

Shared Calendar
DC-Ops Level 1 Tickets
Scope Modification/Approval SOP's
Creating Mailbox Not Required

Adding Users User's Manager Approval Yes Yes


Removing Users User's Manager Approval Yes No
Deletion, if any User's Manager Approval Yes No
Creating DL User's Manager Approval Yes
Adding Users on DL User's Manager Approval Yes No
Removing Users from DL User's Manager Approval Yes No
Deletion, if any User's Manager Approval Yes No
Read Only User's Manager Approval Yes
Adding Users on Calendar User's Manager Approval Yes
Removing Users from Calendar User's Manager Approval Yes No
Create Shared Calendar User's Manager Approval Yes
Read and Write User's Manager Approval Yes
Comments

Project Mailbox - Yes, Study Mailbox -No( Both


are same. We need to create a steps for Study
Mailbox
Need to create a SOP for Removing
Need to create a SOP for Removing
SOP's is available for Creation of DL
Need to create SOP
Need to create SOP
Need to create SOP
We dont have SOP for Shared Calendar, we need
to have one so that we can do it from our end
Approval and Follow Up Process
Approval Process Any type of Modification, we require a approval
Update from Dilraj: If you are sure the request is
done , you do not need to wait for user confirmation
Follow Up and can be resolved immediately .This is applicable
for all type of requests.

Update from Jagan:


All the request you can resolve by providing proper
resolution notes in tickets as soon as you complete
the request and you are sure that user will not
comeback .

Scenario 1: We should mention in the resolution


Follow Up notes that it will take 24 hours to reflect changes in
outlook.

Scenario 2: We should mention in the resolution that


it will take 30 minutes to reflect changes in outlook.
Current SOP's Provided by DC-Ops Team
CRL- Group Naming Convention
CRL- Room Mailbox and Security Group creation SOP
CRL-Handling NTFS Permissions
CRL-Messaging SOP
Drive_Paths-Cleveland and Others
Mandatory Shared Drives GP
SOP NTFS Permissions- Harlow and Canterbury
Category
E-mail Access
E-mail Access
E-mail Access
E-mail Access
E-mail Access
E-mail Access
E-mail Access
E-mail Access
E-mail Access

AD Group Access
AD Group Access
AD Group Access
AD Group Access
AD Group Access

Firewall
Firewall
Firewall
Firewall
Firewall

Remote Access
Remote Access
Remote Access

Endpoint
Endpoint

Data
Action
Add an auto-reply for terminated employee
Forward new incoming mail to supervisor or their designate; up to 90 days
Forward new incoming mail to supervisor or their designate; greater than 90 days
Request from an employee to grant access to THEIR OWN box to a peer of similar function or a subordinate
Request from an employee to grant access to THEIR OWN box to a superior
Request from an employee to access another TERMINATED employee's personal box
Request from an employee to access another ACTIVE employee's personal box
Request for a shared non-project/study related box
Request for a shared "project mailbox"

Add to Domain Admins, Built-in/Admins, or similar


Add to 1GG-LocalAdmins
Add to 4GG-DataCenterAdmins
Add to a system administrators group
Add to a non-system administrators group

Rule change
Site unblock
Content filtering change
VPN tunnel creation to EXTERNAL party
VPN tunnel creation to INTERNAL CRL Site

New Incoming or outgoing unattended/automated SFTP connection or similar (AS2, etc)


Client VPN access
VDI Access

Removal or Disable of any security software


Local Admin Rights for end user

Personal Data transfer to third party


Approval Required From Primary Approver
None N/A
None N/A
Security Ops Ian Chisholm
None N/A
Human Resources Local HR Manager
Human Resources Local HR Manager
Human Resources, Security Local HR Manager
Security Ops Ian Chisholm
None N/A

Chief of Security Andy Griffin


Security Mgmt Ian Chisholm
Data Center Management Tom Boggiano / Euan McNeill
System Owner Varies by system
System Administrator Varies by system

Security Engineering/Mgmt Ian Chisholm / Andy Tunnicliffe


Security Ops Put in queue
Security Ops Put in queue
Security Mgmt Andy Griffin
Network Team Peter Venuti

Security Engineering/Mgmt Ian Chisholm


Management Employee's Manager
Management Employee's Manager

Security Ops Put in queue


Security Ops Put in queue

IT Compliance Andy Griffin


Minimum Information Required Prior to Approval Request
N/A
N/A
Business Justification
N/A
Business Justification
Name/ID of former and current employee, business justification
Name/ID of employee(s), location/site of employees, business justificaiton
Business Justification
N/A

Business Justification
Business Justification
Business Justification
N/A
N/A

Business Justification, specific source, destination, port


Business Justification, specific URL that was blocked
Business Justification
Completed 3rd Party Network Connection agreement and configuration form
N/A

Business Justification, sftp configuration details


N/A
N/A

Business Justification
Business Justification

Business Justification, Legal agreement