Beruflich Dokumente
Kultur Dokumente
RESPONSIBILITIES
01 Interpret and apply information related to in achieving the organizations strategic goals
the organizations operations from internal and objectives (for example: corporate social
sources, including finance, accounting, responsibility and community partnership).
business development, marketing, sales,
operations, and information technology, 06 Develop and utilize business metrics to
in order to contribute to the development of measure achievement of the organizations
the organizations strategic plan. strategic goals and objectives (for example:
key performance indicators, balanced
02 Interpret information from external sources scorecard). SPHR only
related to the general business environment,
industry practices and developments, 07 Develop, influence, and execute strategies
technological advances, economic for managing organizational change that
environment, labor force, and the legal balance the expectations and needs of the
and regulatory environment, in order to organization, its employees, and other
contribute to the development of the stakeholders.
organizations strategic plan.
08 Develop and align the human resource
03 Participate as a contributing partner in the strategic plan with the organizations
organizations strategic planning process strategic plan. SPHR only
(for example: provide and lead workforce
planning discussion with management, 09 Facilitate the development and communication
develop and present long-term forecast of of the organizations core values, vision,
human capital needs at the organizational mission, and ethical behaviors.
level). SPHR only
10 Reinforce the organizations core values
04 Establish strategic relationships with key and behavioral expectations through
individuals in the organization to influence modeling, communication, and coaching.
organizational decision-making.
11 Provide data such as human capital
05 Establish relationships/alliances with key projections and costs that support the
individuals and outside organizations to assist organizations overall budget.
KNOWLEDGE OF
06 Due diligence processes (for example: 10 Business processes (for example: operations,
M & A, divestitures) SPHR only sales and marketing, data management)
RESPONSIBILITIES
01 Ensure that workforce planning and 10 Brand and market the organization to
employment activities are compliant with potential qualified applicants.
applicable federal laws and regulations.
11 Develop and implement selection procedures
02 Identify workforce requirements to achieve (for example: applicant tracking, interviewing,
the organizations short- and long-term goals reference and background checking).
and objectives (for example: corporate
restructuring, workforce expansion or 12 Develop and extend employment offers and
reduction). conduct negotiations as necessary.
07 Assess skill sets of internal workforce and 17 Develop and implement the organization
external labor market to determine the exit/off-boarding process for both voluntary
availability of qualified candidates, utilizing and involuntary terminations, including
third party vendors or agencies as planning for reductions in force (RIF).
appropriate.
18 Develop, implement and evaluate an
08 Identify internal and external recruitment affirmative action plan (AAP) as required.
sources (for example: employee referrals,
diversity groups, social media) and 19 Develop and implement a record retention
implement selected recruitment methods. process for handling documents and
employee files (for example: pre-employment
09 Establish metrics for workforce planning files, medical files and benefits files).
(for example: recruitment and turnover
statistics, costs).
Developing, implementing, and evaluating activities and programs that address employee
training and development, performance appraisal, and talent and performance management to
ensure that the knowledge, skills, abilities, and performance of the workforce meet current and
future organizational and individual needs.
RESPONSIBILITIES
27 Applicable federal laws and regulations 33 Performance appraisal methods (for example:
related to human resources development instruments, ranking and rating scales)
activities (for example: Title VII, ADA, Title 17
[Copyright law] ) 34 Performance management methods
(for example: goal setting, relationship to
28 Career development and leadership compensation, job placements/promotions)
development theories and applications
(for example: succession planning, dual 35 Applicable global issues (for example:
career ladders) international law, culture, local management
approaches/practices, societal norms).
29 Organizational development (OD) theories SPHR only
and applications
36 Techniques to assess training program
30 Training program development techniques effectiveness, including use of applicable
to create general and specialized training metrics (for example: participant surveys,
programs pre- and post- testing)
32 Task/process analysis
RESPONSIBILITIES
KNOWLEDGE OF
38 Applicable federal laws and regulations 45 Executive compensation methods. SPHR only
related to compensation, benefits, and tax
(for example: FLSA, ERISA, FMLA, USERRA) 46 Non-cash compensation methods (for
example: equity programs, non-cash rewards)
39 Compensation and benefits strategies
47 Benefits programs (for example: health
40 Budgeting and accounting practices related and welfare, retirement, Employee Assistance
to compensation and benefits Programs [EAPs])
RESPONSIBILITIES
01 Ensure that employee and labor relations 07 Create and administer a termination process
activities are compliant with applicable (for example: reductions in force [RIF], policy
federal laws and regulations. violations, poor performance) ensuring that
no disparate impact or other legal issues
02 Assess organizational climate by obtaining arise.
employee input (for example: focus groups,
employee surveys, staff meetings). 08 Develop, administer, and evaluate grievance/
dispute resolution and performance
03 Develop and implement employee relations improvement policies and procedures.
programs (for example: recognition, special
events, diversity programs) that promote a 09 Investigate and resolve employee complaints
positive organizational culture. filed with federal agencies involving
employment practices or working conditions,
04 Evaluate effectiveness of employee relations utilizing professional resources as necessary
programs through the use of metrics (for (for example: legal counsel, mediation/
example: exit interviews, employee surveys, arbitration specialists, investigators)
turnover rates).
10 Develop and direct proactive employee
05 Establish, update, and communicate work- relations strategies for remaining union-free
place policies and procedures (for example: in non-organized locations. SPHR only
employee handbook, reference guides, or
standard operating procedures) and monitor 11 Direct and/or participate in collective
their application and enforcement to ensure bargaining activities, including contract
consistency. negotiation, costing, and administration.
RESPONSIBILITIES
01 Ensure that workplace health, safety, security, 06 Communicate and train the workforce on
and privacy activities are compliant with security plans and policies.
applicable federal laws and regulations.
07 Develop, monitor, and test business
02 Conduct a needs analysis to identify the continuity and disaster recovery plans.
organizations safety requirements.
08 Communicate and train the workforce
03 Develop/select and implement/administer on the business continuity and disaster
occupational injury and illness prevention recovery plans.
programs (i.e., OSHA, workers compensation).
PHR only 09 Develop policies and procedures to direct
the appropriate use of electronic media and
04 Establish and administer a return-to-work hardware (for example: e-mail, social media,
process after illness or injury to ensure a safe and appropriate website access).
workplace (for example: modified duty
assignment, reasonable accommodations, 10 Develop and administer internal and
independent medical exam). external privacy policies (for example:
identity theft, data protection, workplace
05 Develop/select, implement, and evaluate monitoring).
plans and policies to protect employees
and other individuals, and to minimize the
organizations loss and liability (for example:
emergency response, workplace violence,
substance abuse).
WE ARE A MISSION-DRIVEN
ORGANIZATION COMMITTED
TO THE HIGHEST STANDARDS
OF THE PROFESSION.
WE ARE CERTIFIED.
The aPHRTM, PHR, SPHR, GPHR, PHR-CA and SPHR-CA are trademarks of the HR Certification Institute,
registered in the U.S. and other countries. PHRiTM and SPHRiTM are trademarks of the HR Certification Institute.
The aPHRTM, PHR, SPHR, PHRiTM, SPHRiTM, GPHR, PHR-CA and SPHR-CA EXAM CONTENT OUTLINES are
copyrighted by the HR Certification Institute. 2016 HR Certification Institute. All rights reserved.
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