Beruflich Dokumente
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August
August 2009
2010
2 • The Sylvania Herald • August 18, 2010
The informed consumer’s guide to
August 18, 2010 • The Sylvania Herald - 3
call. One example of this is new soft- from work tend to be some of the
Upholstered
ware on our call center representative’s
desktops that lets them perform a re-
busier times, so if your issue doesn’t
require immediate assistance, you may Semi-annual Furniture Sale
mote ‘health check’ and often fix ser- want to consider other options, like on-
vices without having to schedule a visit line chat, or calling at another time.
to the customer’s home.” Provide descriptive details of the Choose from:
As businesses are focusing on ways problem you’re experiencing. For ex- •• Harden
Harden
to make it easier for customers to in- ample, if you’re having trouble logging
teract with them -- from offering 24/7 into a service, it’s more helpful to tell •• Distinction
Distinction
support and self-service options like the rep what the message that appears Leather
Leather
online bill payment -- there are some on the screen says rather than simply • Lancer
things consumers can do to help make saying, “I can’t log in.” This can help • Lancer
sure they have the best experience pos- the customer service representative •• Temple
Temple
sible whenever they contact any com- more quickly identify the source of the • C.R. Laine
pany, for any reason. problem, and most importantly, pro- • Lane Action
• Lane Action
Be prepared. Regardless of who or vide you with the best and fastest way Recliners
why you’re calling, being prepared be- to resolve it. Recliners
fore you pick up the phone is an impor- Remember the Golden Rule. While
tant first step. Write down your account the customer service employee is a The area’s largest
information and a list of the questions representative of the company you’re selection of
or topics you want to discuss before calling, chances are he or she is not upholstered
calling. In order to protect your priva- the cause of the situation that’s led to furniture.
cy, you may be asked to verify your ac- your call. Good customer service reps
count or other information to identify genuinely want to help you. While SAVINGS ON ALL UPHOLSTERY...EVEN SPECIAL ORDERS!
yourself. Having this information eas- they understand you may be frustrat- Over65
Over 70 years
years ofof quality
Quality
ily accessible will help the rep on the ed -- or even angry about -- an issue,
other end of the phone quickly find the they also appreciate when a customer Home Furnishings
correct account and verify that you are is able to separate the person from the 6404 Monroe St., Sylvania
an authorized account holder. In addi- problem. By being patient and work- 419-882-2406
tion, having a list of questions will help ing with a customer service rep, you’ll
you avoid having to call back because encourage him or her to become your
Mon.
Mon &&Thurs
Thurs.9-9;
9-8,Tues,
Tues., Wed.,
Wed, Fri.,Closed
Fri 9-5; 9-5, Sat.
Sat.,10-2
July & Aug
4 • The Sylvania Herald • August 18, 2010
A Career Worth Smiling About
AA
Career
CareerWorth
WorthSmiling
Smiling About
About
Put yourAssisting
Dental best smile forward
is one of
Put your
with a best
the fastest
new smileinforward
growing
career Dental
occupations in the country!
with
Get a newatcareer
Assisting
a career inToledoinDental
only 3 Dental
months
Assisting
at at Toledo
ToledoAcademy
Dental Dental
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A Career Worth
AcademySmiling About
94-07-1402-T
94-07-1402-T
40%–70% OFF
Classes now!
419-841-1292 • 1-800-720-7005
94-07-1402-T
40%–70%
Sylvania OFF
Readers
Check outFour
EVERY WEEK!
U R Nnew F URNI TURE SUMMER Sale
I T U R website CLEARANCE
e
ends S
A ND SPE C I A L ORDE R SA LE
September
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ee bb rr 1
September
te 1
11th
11th
Sale e
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September
te
YOU HAVE YOUR OWN
e b r 11th
1
INDIVIDUAL STYLE.
expires 8/31/10 expires 8/31/10 SHOULDN’T YOUR
SHOULDN’T YOUR FURNITURE?
FURNITURE?
YOU DON’T
YOU DON’T HAVE
HAVE TO TO SETTLE
SETTLE FOR FOR THE
THE TWO
TWO STOCK STOCK FINISHES
FINISHES AT AT
OTHER STORES. WEYOU
OTHER STORES. WE WILL HAVE
HELP
WILL HELP YOU YOUR
YOU MAKE THEOWN
MAKE THE PERFECT
PERFECT
STATEMENT FORFOR YOUR
YOUR HOME HOME WITH WITH INCREDIBLE
INCREDIBLE FURNITURE
FURNITURE ––
STATEMENT
CUSTOMIZED JUSTJUST FORFOR YOUYOU FROM
INDIVIDUAL
FROM QUALITY
QUALITY MANUFACTURERS
STYLE.
MANUFACTURERS
CUSTOMIZED
LIKE STICKLEY,
YOU HAVE
STICKLEY, HANCOCK
HANCOCK && MOORE,
YOUR
MOORE,
OWN
SHOULDN’T
HENREDON,
YOUR FURNITURE?
HICKORY CHAIR
LIKE HENREDON,
TO SETTLE FOR THEHICKORY CHAIR
YOU HAVE YOUR OWNINDIVIDUAL YOU HAVE YOUR OWN
YOU DON’T HAVE
STYLE.
AND
OTHER STORES.
AND SHERRILL
TWO STOCK FINISHES
UPHOLSTERY.
AT
WE WILL HELP YOU MAKE THE PERFECT
SHERRILL UPHOLSTERY.
INDIVIDUAL STYLE.
STATEMENT FOR YOUR HOME WITH INCREDIBLE FURNITURE –
INDIVIDUAL STYLE.
SHOULDN’T
YOU DON’T HAVE TO SETTLE
YOURJUST
CUSTOMIZED FURNITURE?
FOR THE HANCOCK
LIKE STICKLEY,
FOR YOU FROM QUALITY MANUFACTURERS
TWO STOCK& FINISHES
MOORE, AT
HENREDON, HICKORY CHAIR
SHOULDN’T YOUR FURNITURE?
SHOULDN’T YOUR FURNITURE?
OTHER STORES. WE WILL HELP YOU MAKE THE PERFECTAND SHERRILL UPHOLSTERY.
YOU DON’T HAVE TO SETTLE FOR THE TWO STOCK FINISHES
STATEMENT ATYOUR HOME WITH INCREDIBLE FURNITURE –
FOR
1391 Arrowhead Drive, Maumee
YOUMAKE
OTHER STORES. WE WILL HELP YOU DON’TTHEHAVE
CUSTOMIZED TOFOR
PERFECT
JUST QUALITY. CUSTOM.
SETTLE
YOUFOR
QUALITY.
FROM CUSTOM. VALUE.
THE VALUE.
TWO MANUFACTURERS
QUALITY STOCK FINISHES AT
STATEMENT FOR YOUR HOME WITH INCREDIBLE OTHER STORES.
FURNITURE – &WE WILL HENREDON,
HELP YOU MAKE THECHAIR
PERFECT
Corner of Dussel LIKE STICKLEY,
CUSTOMIZED JUST FOR YOU FROM QUALITY
HANCOCK
MANUFACTURERS
STATEMENT MAKE
MOORE,
A STATEMENT WITH
HICKORY
MAKE A STATEMENT WITH
FOR YOUR HOME WITH ANDINCREDIBLE
QUALITY. CUSTOM. VALUE.
FURNITURE
419-897-7780 MAKE– A STATEMENT WITH
SHERRILL UPHOLSTERY.
1210 Levis Commons Blvd, Perrysburg
LIKE STICKLEY, HANCOCK & MOORE, HENREDON,
AND
HICKORY JUST
CUSTOMIZED
SHERRILL UPHOLSTERY.
YOUR HOME’S
YOUR HOME’S INTERIOR.
INTERIOR.
CHAIRFOR YOU FROM QUALITY MANUFACTURERS
YOUR HOME’S INTERIOR.
LIKE STICKLEY, HANCOCK & MOORE, HENREDON, HICKORY CHAIR See our design team today.
SE Corner of Levis Commons (1st left)
See See our design team today.
our design team today.
419-931-0220 QUALITY. ANDCUSTOM.
SHERRILL VALUE.
UPHOLSTERY.
7050 W. Central Ave, Sylvania expires 8/31/10 expires 8/31/10 4338 W. Central Ave.,MAKE
Toledo,AOHSTATEMENT
43615, 419-536-3718,
WITH Mon.-Fri. 10-6, Sat. 10-5
QUALITY. CUSTOM. VALUE. YOUR HOME’S INTERIOR.
In front of Lowes
419-843-2434 4338 W.
4338 W. Central
Central Ave.,
Ave., Toledo,
Toledo, OH
OH 43615,
43615, 419-536-3718,
MAKE A STATEMENT WITH 419-536-3718, Mon.-Fri.
Mon.-Fri. 10-6,
10-6, Sat.
Sat. 10-5
10-5
See our design team today.
YOUR HOME’S INTERIOR. QUALITY. CUSTOM. VALUE.
SeeCentral
4338 W. Ave.,www.bettyrumpf.com
our design team today.
Toledo, MAKE
OH 43615, 419-536-3718, A STATEMENT
Mon.-Fri. 10-6, Sat. 10-5 WITH
Since
FREE C1940
FREE I -O R
ONSULTATIONS
August 18, 2010 • The Sylvania Herald - 5
confident
most
on
thethat
We understand
therefore,invisible
latest
we offer free and
technology
everyone’s
personalized
communicationtoneeds
hearing consultations
comfortable to wear,
hearing care professionals to determine your needs.
giveare the
with our
• 5 DAY SALE!!!!
What is Microtechnology?
ONES OF PORTAGE & BATTLE CREEK
BELTONEatLIFETIME
a great SERVICES:
FREE HEARING TESTS
price! GRAND OPENING
Friday, August 13, 2010 NOWFREE VIDEO•E5
OPEN! SCANS SALE!!!!
AR DAY
hursday • Friday
m - 5pm
GRAND OPENING $1,940*
FREE I -O R
Wednesday
9am - 7pm
ea.
FREE BELTONES
NEW & IMPROVED OFFICIAL CONSULTATIONS
OF PORTAGE & BATTLE CREEK
N FFICE EPAIRS
me to get your ONE OF In
BELTONE’S
honor of ourNEWEST & GREATEST HEA
70th anniversary,
Monday, August 9 - Friday, August 13, 2010
NOW OPEN! • 5 DAY SALE!!!!
REE AID COMPUTER CIRCUITS, - 5pm ALL STYLES. (retail $
Monday Tuesday • Thursday • Friday Wednesday
top-of-the-line
9am - 7pm 2010 9amtechnology on9am
sale
- 7pm
NEW & IMPROVED OFFICIAL BELTONES OF PORTAGE & BATTLE CREEK
ormance Check Up
HelpsMonday,
you hearAugust
* Sale price
better 9 - Friday, August 13, 2010
for
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greatChange
time to 62D
price! Instrument. Cann
get your
combined with any other offer. Previous purchases exc
Helps you to
talking on FREE understand all of the
een televisions Helps you hear
in restaurants
9am - 7pm$1,940* words
Dave Duggan, BA,BC-HIS
WIN DRAWING Monday Tuesday • Thursday • Friday
better while Wednesday
FREE
BA,BC-HIS Dave Duggan, BA,BC-HIS
MO TRIALS • MOST INSURANCES ACCEPTED... it’s * Sale price
discreet
President for single
hearing
extreme Change 62DDRAWING
technology
ENTER TO WIN Instrument.
taken Cannot
to be
the Vice- President
TARTING AT 795
Offical providers
$
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for
Aid Performance
Humana Healthcare
If you’vecombined
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and
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withwithany otheror hearing
Offer
Medicare
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expires 6/18/10
programs
purchases
-
360 days SAME as CASH
excluded.
Appointment times are limited. Call for your appointment today and take advantage of this opportunity for a(with
noticed any problems your hearing we’d like to schedule an appointment
up to 50%
hearing aid
off!
h Appropriate Credit performance check up on any make or model (normally, up to a $189 cost). FREE hearing screenings and FREE demos and trials will
40” flat screen televisions also be available. We are excited to serve your hearing care needs and we look forward to seeing you!
Trade
Coupon AT 795
In
Expire
Expires August
August Beltone
27,13,2010
2010
Batteries DAYS SAMEHumana Healthcare an
Instant Rebate
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$
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with Check-Up AS CASH Towards the purchase of a new
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Towards the purchase of a complete
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����������������������������������������������������������������� unlimited tanning with a membership at
������������������������������������������������������������������� Anytime Fitness of Sylvania.
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Minimum of twelve months.
Our office is just West of the Central/Reynolds intersection (on the East side of Wendy’s).
Dr. Mahaffey has been practicing optometry in Toledo since1994, and just opened her new
office in February of 2010! Northwest Ohio Eyecare is a family optometry practice, caring for
the needs of toddlers through grandparents! We have many fashionable frames for all ages.