PTCMathcadPrime4.

0licenseretrievalinstructionsforactiveGlobalSupportcustomers

Theseinstructionswillexplainhow activeGlobalSupportcustomers canretrievetheirlicensefiletoactivatePTCMathcadPrime 4.0.These

instructionsareonlyforthoseactiveGlobalSupportcustomersupdatingfromPTCMathcad14.0orlaterversions.

For Individual licenses (license file resides on individual workstation): Go to https://support.ptc.com/apps/licensePortal/auth/ssl/index

and follow the online instructions to retrieve your existing license file. When you receive your license file via email, save it to your
Desktop.ProceedwithinstallingPTCMathcadPrime4.0,andthenopenthesoftware.ClickonthePTCMathcadorb,thenOptions,and
thentheLicensetab.BrowsetothelicensefilesavedonyourDesktopandthenclickApply.

ForFloatinglicenses(licensefileresidesonserverformultiuseraccess):Gotohttps://support.ptc.com/apps/licensePortal/auth/ssl/index
andfollowtheonlineinstructionstoretrieveyourexistinglicensefile.Onceyouhavereceivedyourlicensefileviaemail,proceedwith
installingPTCMathcadPrime4.0.TofindinstructionsonconfiguringyourFLEXnetserverpleaseseetheLicenseManagementsectionof
theInstallationandAdministrationGuide(clickReferencesontheResourcestabinsidePTCMathcadPrime4.0).

Note: Your customer number, sales order number, service contract number and/or product code will be displayed under Options
License.

TheonlinetoolaboverequiresanupgradedCustomerSupportwebaccount.Ifyouhavenotyetupgradedyouraccount,pleasevisitthelink
below.Havereadyoneofthefollowingpiecesofinformation:SalesOrderNumber(SON),customernumberorServiceContractNumber(SCN).
http://www.ptc.com/appserver/common/account/secure/premiumAccount.jsp

GlobalSupportentitlementsTolearnaboutthebenefitsofGlobalSupport,pleasevisithttp://www.ptc.com/supportservices/welcomecenter.
BenefitsspecifictoPTCMathcadcustomersinclude:

HomeUselicensesHomeUselicensesaregrantedasaGlobalSupportentitlementtoProfessionalandUniversitycustomerswhileon
activeGlobalSupportsubscriptions.Theyaretermlicenses,settoexpireattheendofyourcurrentGlobalSupportperiod.Ifyourenew
yourGlobalSupport,youwillbeabletoreissueyourHomeUselicense(s)usingthelicenseretrievalprocessabove.
HomeUselicensesarerestrictedtoyouruseonly,andaretobeinstalledonapersonalcomputernotlocatedorusedintheworkplace.
HomeUselicensesarenotallowedtobeusedintheworkplacebyadditionalusers.IfyouownaProfessionallicense,youareallowedto
performcommercial/productionworkwithHomeUselicensesonyourpersonalcomputer.

ConvertingworksheetstoPTCMathcadPrime4.0

Ifyouhaveanylegacyworksheets(PTCMathcad15.0andearlierversions)thatyouwanttoconverttoPTCMathcadPrime4.0,pleasereadthe
MigrationGuidefoundintheReferencesdropdownundertheResourcestab.

ItisimportanttorealizethattheworksheetconversionutilityisfoundinPTCMathcad15.0,soyouwillneedtodownloadandinstallthe
latestversionofPTCMathcad15.0aswell(currentlyPTCMathcad15.0M045).

OSSupport

PTC Mathcad Prime 4.0 continues to support the Windows 7.0 (32 and 64bit), operating system. It will also support the recently released
Windows8.1(32and64bit)andWindows10(32and64bit)operatingsystems.