Mercantile Bank Limited (MBL) – T24 Upgrade Project

Collaborative & Cost Effective Resource Sharing

Engagement Model
Proposal Date : 3rd December 2017

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Introduction

TEMENOS is pleased to submit our proposal to Mercantile Bank Limited (MBL)

for the T24 Upgrade Project from R10 to R17. In order to make the project, cost
effective, this proposal is prepared based on the Collaborative approach between
Temenos and the client sharing responsibilities and resources as shown below.
Activity Owner Comments

Core Upgrade Temenos Offsite

Local Code Upgrade Client Temenos will Provide 5 Days training and
support by way of providing clarifications.
SIT Core issues fixed by Temenos and Local
Client issues by Client. Onsite SIT and UAT support
UAT by Temenos.

Performance Tuning Temenos 2 weeks onsite

AA Analysis Temenos 3 weeks onsite

TAFJ Conv. Analysis Temenos Offsite

Onsite Mock Runs Client First mock by Temenos. Subsequent mock

runs by client with Temenos support

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 Upgrade Project Streams

The below project streams are considered as the scope of the upgrade from R10 to R17.

S.NO Project Streams Temenos Approach, Recommendation and Deliverables.

1. Architecture Analysis Temenos shall focus in this project stream to put in place an Active / Active
primary data Centre architecture and a failover to a DR Site. An LTA will be
assigned for this activity from Temenos for a period of 20 days.

2. TAFJ Conversion Analysis 1. Technical Architecture Review to establish a high-level understanding of

the TAFJ platform architecture & infrastructure and describe technical /
non-functional benefits available from the migration.

2. Technical Migration Scoping (TUS) to analyse the work required to

execute the migration of your system from R10 TAFC to R17 TAFJ

The above will be delivered over a period of approximately three weeks, which
includes both on-site attendance to work with your team, remote preparation
and report writing.

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 Upgrade Project Streams
S.NO Project Streams
3. Technical Upgrade from R10 to
R17 (Including 3 weeks of
Analysis of up to 10 Loan
Products with AA Module) with
10 days performance specialist
support
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Temenos Approach, Recommendation and Deliverables.
This project stream deals with the actual upgrade of the T24 Software from R10
to R17. Temenos has performed a very large number of upgrades successfully
across clients of various sizes, local development, functionality and countries
and hence has mastered the skill of performing an upgrade quickly and with
high quality. The steps that would be done during this step are explained below
in a high level.
a. Upgrade Core T24 Software from R10 to R17
b. COB compatibility changes.
c. Upgrading Gpack interfaces / packs and integrating into Client
Environment.
d. Standard Unit Testing.
e. Document the Run Book and handover to client for UAT
f. Provide UAT Support.
g. Provide Post Live Support
The Client will be responsible to perform the local code conversion & its testing
and bug fixing. Temenos will provide support by sharing knowledge in this area
about the procedures and standards.
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 Upgrade Project Streams

S.NO Project Streams Temenos Approach, Recommendation and Deliverables.

4. Design Studio Implementation Temenos will provide standard model bank implementation for the below
a. Design Studio Event Designer
b. Design Studio Web Designer
c. Design Studio T24 Management
5. Integration Framework and TWS Temenos will provide suitable resources to implement and setup the IF module
Implementation and to provide you with advice and guidance to integrate 1 inbound and 1
outbound flows using Integration Framework. A standard implementation of
TWS Module will also be performed.
6. System Integrated Testing Standard SIT phase where the system will be connected to all the external
upstream and downstream systems and a complete integrated test would be
done. This is a technical test that does not involve any business users but
involves the Temenos and the Client’s IT team. Temenos will provide up to 20
man days of SIT Support in Total. The overall duration for SIT support onsite
will be upto 4 weeks.
7. User Acceptance Testing This is the stage where the business users would be using the test scripts
prepared by the Client to test the business functionality of the Software System
in the upgraded release. Temenos will provide up to 30 man days of UAT
Support in Total. The overall duration for UAT support onsite will be upto 6
weeks.
8. Live Migration During this step, the entire upgrade run book would be executed by the Client
in the copy of production which will finally become the upgraded Software
System production environment. Temenos will provide up to 5 man days to Go
Live Support in total.
9. Post Live Support During this step, Temenos will provide upto 4 weeks of post live support onsite.
Any additional testing or post live support required by the client would be
chargeable based on T&M Rates in a separate RFS.

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Deliverables

The following below will be delivered as part of this project

1. AA Analysis and TAFJ Analysis Report

2. Client Upgrade Runbook

3. Upgraded reference Client Software Environment

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Out of Scope

➢ Amendment of delivery module related customisation (DE data records locally altered including
customised programs written by CLIENT) and testing of delivery related test cases is the responsibility
of CLIENT and is not within the Scope of TEMENOS activities.

➢ Redesigning of any subroutines processed via EB.PHANTOM and tSS to TSA.SERVICE will not be
within the Scope of the Project.

➢ Conversion of Internal API’s and Files, which are not published in the user guides, used in the Local
Developments is out of Scope of the Project.

➢ No customisation is in scope of this project.

➢ All Training other then local code upgrade training is out of scope and needs to be ordered separately
and at T&M rates.

➢ 1 month of Post Live support is provided if further Post Live support or further Testing support is
required this has to be purchased additionally at T&M rates

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Additional Client Obligations

➢ Delivering copy of the Client Software Environment to Temenos. The environment should
not have any mismatches should not be a month-end or year-end date. If the
environment given for upgrade has a mismatch the upgraded environment will be
returned with the same mismatch.
➢ Delivering clean, debugged Test Scripts for Temenos to test local code Offsite after
upgrade.
➢ Preparing test plan covering SIT and UAT.
➢ Preparing for actual upgrade by conducting mock upgrades Onsite with the assistance of
Temenos.
➢ Arranging for the Onsite hosted upgrade T24 environments with reliable and fast VPN
connection.
➢ Client should undertake pre-upgrade clean-up activities before delivering a copy of the
software environment to Temenos.
➢ Planning & co-ordination of Workshops and Interviews
➢ Providing suitable executive level support from MBL during the entire engagement
➢ Providing MBL Process Know How (engaging Subject Matter Experts for different
process areas for participation in Workshops and interviews)
➢ Providing all relevant information on our consultant’s request
➢ Agreement on overall value proposition for upgrade and the approach to be taken.

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Key Assumptions

➢ Client shall be responsible for local code conversion, testing, onsite mock runs, executing SIT and UAT,
and any other Testing processes agreed between the client and Temenos during the initiation stage of
the upgrade (whether non-functional Testing, penetration Testing, operational Testing or otherwise), with
support from Temenos for any issues relating to system behavior, security access, performance as
detailed below.

➢ If the CLIENT R10 environment provided for the scoping exercise contains GL difference then the
upgraded environment will also contain the same GL difference, which is accepted by the client.

➢ SIT and UAT shall be ready to commence after the Client has completed successfully the 2nd round of
mock upgrade onsite.

➢ For each cycle of Testing the Client shall assess any issues, filtering out test script errors, tester errors,
training, hardware and other environment issues and then categorize and document any remaining
Software Issues.

➢ Availability of client’s staff in all required areas such as Architecture, T24 Application, Database and
provision of prompt information to the Temenos team would be required.

➢ The current scope only involves the analysis phase for the Arrangement Architecture module and at the
end of the analysis phase a analysis report and a high level estimation will be provided for the
execution phase for the AA module. This execution phase will be a separate project with separate
commercials.

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Cost

The fixed price for T24 Upgrade project is 575,000 USD

This fees exclude any applicable taxes and includes all associated travel and
accommodation expenses.

This fees does not include any license cost for any new modules.

Payment terms are:

20% upon signature of the SOW
20 % upon completion of the core upgrade
25 % upon start of System Integrated Testing
25 % upon start of User Acceptance Testing.
10% upon Go-Live.

This special offer is valid till 31st December 2017.

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Pre requisite

➢ The Client and Temenos to come to an agreement on the scope and cost of the
current proposal.

➢ The client and Temenos need to enter into a MSA and subsequently sign the
SOW.

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 Temenos Contacts

.
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Vijay Antony, Managing Consultant – TEMENOS Expert Services
Mail: vantony@temenos.com
Mobile: +971 54 432 2722, +91 9840787651

Waesh – Project Manager - T24 Project Managers Heads

Mail: waesh@temenos.com
Mobile: +8801753179101

Ganesh Swaminathan – Area Service Manager - ASM's Heads

Mail: gswaminathan@temenos.com
Mobile: +65 6499 7934

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Thank you
www.temenos.com

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