1.

Service Transition - pg 2
Service Transition stage includes - Release planning, building, testing,
evaluation and deployment of new and changed IT services

Release and Deployment Management process has 4 stages -

i) Release and Deployment Mgt planning
ii) Release and Build and test
111) Deployment
iv) Review and close

2. Service Transition policies - pg 6

3. service transition plan and business needs - pg 9
4. Release and Deployment Mgt - Pg 15
5. Knowledgement Management - Pg 23
6. SKMS - Pg 24
7. DIKW structure - pg 26/46
8. Asset Transition, service support and testing - Pg 29
9. Asset and configuration Mgt - pg 29
10.SACM - pg 30/48
11. Transition Planning - pg 32
12. Validation and testing - pg 35
13. service Transition policies - 39
14. Change Mgt - pg 50
15. Service Change types - Pg 55
16. Change mgt interfaces - 59
17. Normal and Emergency Changes - Pg 63
18. Emergency Change Lifecycles - pg 70
19. Change Evaluation - 79
20.