Name:

Case Studies

Case 1
As a Lead/Area/Operations Manager you are required to audit 2 employees on an established
Standard Operating procedure for your line. During your audit this week you chose Becky, a
stellar performer who consistently makes rate & has no quality errors and Mike, who has been
having trouble making rate and has had 2 quality errors in the last month. During the audit you
find that neither employee is following the Standard Operating Procedure. What do you do??

Case 2
You run a packing department where customer orders are categorized into small, medium and
large batches. In general you try to rotate your packers between all sizes of customer orders
since there have been prior cases reported of shoulder strain from folks doing large batches for
a full shif

Ian is your best large item packer; he can do twice the expected rate seemingly without even
trying. He has been packing large items all morning.

Afer lunch you see your queue has grown in the large batch area. If you keep Ian in the large
item packing area, he can get the work accomplished without any impact to production. Or you
would need to move two employees into backfill his role which may impact your overall
production for the day. What do you do?

Case 3
You are working on a project that requires you to work closely with a peer from Operations
(generally an Operations Manager). You need to complete an update to your supervisor
tomorrow, but you do not have all of the information you needed from your peer. When you
first approach your peer, he appears frazzled and comments that they have a lot on their plate.
He further states that he won’t be able to work on your need for at least 3 days. How do you
handle this situation?

Case 4
Every morning you meet with your team at a “Stand Up” Meeting. One morning you need to
present a process change to the group that you do not agree with, but is still being put into
place. You have discussed your concerns with your direct manager, and they were heard but
unfortunately the change is for the entire network, so your team needs to make the adjustment.

During your roll out, one begins to interrupt, gripe, and make observations that you agree with.
You have not finished the information you are presenting to the group. What do you do?