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4 3 7.
8.
Let driver operate while you focus on the customer
Address all raised concerns and buying motives
9. Let the customer drive and experience the truck
2 10.
11.
Solicit feedback in order to identify open issues
Stay in control of the demo’ but remain flexible
1 12. At the end agree next steps - go for closure!
7
Walk around
1. Begin with ease of truck entry and exit
2. Explain adjustability of steering column
3. Demonstrate seat
4. Explain hydraulic functions
5. Refer to mast visibility and robustness
6. Highlight the strength of the overhead guard
7. Focus on ease of serviceability
Truck entry/exit Intermediate step height is 371mm Optimum comfort for getting on and off
1 Step depth 130mm the truck, for all sizes of operator
Floor height is 550mm Stepping above 500mm is
Spacious foot well uncomfortable for smaller drivers
Seat Standard Grammer MSG20 has full Optimum comfort for all types of
3 suspension operation
Premium Grammer MSG65 option in- Adjustable for operator’s weight,
cludes shock absorption, adjustable an- forward and reverse position.
gle and lumbar support Seat belt available as option
Joystick Joystick
Main joystick around drivers hand, 2nd Unique ergonomic design
joystick for sideshift and centring Built on tried and tested “Gessman”
solution
Easy to use joystick
Sliding armrest ensures maximum
comfort during operation
Mast Full range of masts, narrow, standard, Easily interchangeable masts
5 heavy duty and wide tilting forks New mast has best visibility in industry
Can lift up to 1000kg to 12.5m Tilting forks are standard – optimises
residual capacity at height
Mast load rollers are maintenance free
Overhead Guard Overhead Guard developed with protec- Overhead Guard offers excellent visibil-
6 tive bars in parallel with drivers arm ity when lifting at height, without com-
promising on rigidity of construction
Service Access Hinge door in the front of the truck will 100% leak free quick disconnect hy-
7 provide full access to the motors, draulic couplings
hydraulics and controllers Side accessible load wheels to ease
Service access level by laptop and load wheel exchange
standardised NMHG service cable (Ifak) Displays provide status of components
Easy access to all components reduces and full error codes
service costs Dual CANbus signal is double wired,
allows for identification of location of
failures
Main controllers located under the floor
plate