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Checks licenses
Verifying users’ creden als and that Office 365 servers are reachable
Checks for updates to Outlook clients
Checks authen ca on
Network checks
Protocol checks
Depending on the test results, the tool can offer to automa cally fix problems for users or provide instruc on on recommended solu ons. All the diagnos cs results are saved in a log file f
their Office 365 admin or support engineers for further inves ga on.
Because we are constantly improving it, we recommend running Support and Recovery Assistant whenever you have issues with Outlook or Office 365 for business.
Install Support and Recovery Assistant for Office 365 | Introduc on video
Try out the Microso Office 365 Client Performance Analyzer (to diagnose network performance issues)
Test Details
Attempting to contact the Autodiscover service using the HTTP redirect method.
The attempt to contact Autodiscover using the HTTP Redirect method failed.
Additional Details
Elapsed Time: 21053 ms.
Test Steps
Attempting to resolve the host name autodiscover.jyoti.co.in in DNS.
The host name resolved successfully.
Additional Details
IP addresses returned: 202.131.109.132
Elapsed Time: 12 ms.
Testing TCP port 80 on host autodiscover.jyoti.co.in to ensure it's listening and open.
The specified port is either blocked, not listening, or not producing the expected response.
Tell me more about this issue and how to resolve it
Additional Details
A network error occurred while communicating with the remote host.
Elapsed Time: 21040 ms.
Attempting to contact the Autodiscover service using the DNS SRV redirect method.
The Microsoft Connectivity Analyzer failed to contact the Autodiscover service using the DNS SRV redirect method.
Additional Details
Elapsed Time: 141 ms.
Test Steps
Attempting to locate SRV record _autodiscover._tcp.jyoti.co.in in DNS.
The Autodiscover SRV record wasn't found in DNS.
Tell me more about this issue and how to resolve it
Additional Details
Elapsed Time: 141 ms.
Checking if there is an autodiscover CNAME record in DNS for your domain 'jyoti.co.in' for Office 365.
Failed to validate autodiscover CNAME record in DNS. If your mailbox isn't in Office 365, you can ignore this warning.
Tell me more about this issue and how to resolve it
Additional Details
There is no Autodiscover CNAME record for your domain 'jyoti.co.in'.
https://testconnectivity.microsoft.com/#&&nl/vOV/yU3fXUomvkbiRByaY464LjDz34NvNcIJO0Z01+5YoJA63VTcoPg+yvu5XwX/T+a47xwxhRLJ1+5S48QrmDci+WoK… 2/3
6/26/2017 Microsoft Remote Connectivity Analyzer
Elapsed Time: 93 ms.
https://testconnectivity.microsoft.com/#&&nl/vOV/yU3fXUomvkbiRByaY464LjDz34NvNcIJO0Z01+5YoJA63VTcoPg+yvu5XwX/T+a47xwxhRLJ1+5S48QrmDci+WoK… 3/3