Shalam Ismail

Sector-19, Villa # 40, MBZ city, Mussafah, Abu Dhabi, UAE

Tel: +971 54 5890175 Email: 2shalam.ismail@gmail.com

PROFILE SUMMARY
A multi-skilled professional with good all-round technical expertise. Over 9 Years of experience in the IT
industry, handling various services platform like System administration, web server administrator,
configuration Management, Security Management, Coordination and implementation complex IT system
solutions across various domains -mainly: ENU, Core Banking. Have supported multiple key applications
with pro-actively.
Looking for a new and challenging position, one that will make the best of my experience and accomplish my
objectives within a competitive and teamwork environment.

SKILLS

 IAAS Model: AWS services (EC2, EBS, S3, RDS, Auto Scaling & ELB, Route53, VPC, IAM, SNS, SQS,
SWF, Dynamo DB, Cloud Watch, RRS, SWF).
 Server Administration: Linux administration and windows AD management.
 Hypervisor: vSphere 5.5.
 Web Servers: Apache, IIS.
 Web Applications: WebLogic, Tomcat and Jboss.
 Data Base: MySQL, DB2.
 Security: IPtables, Firewall Inbound and Outbound rules.
 Network Services: DNS service, file server (Vsftp, Samba, Nfs), VPN tunnel.
 Scripting Language: Shell scripting, Windows Dos, Power shell.
 Automation tool: Puppet, Opsworks, Cloud formation, Elastic bean.
 Monitoring Tools: HP Sitescope, Nagios, Cloud Watch.
 Log Analyser: Splunk tool.
 High Viability and Scalability: NIC bonding, NLB, F5 load balance

EMPLOYMENT HISTORY
Wipro Technologies Pvt Ltd.
Module Lead, IT, Hyderabad April 2014 - Current
BP Client, US & UK.

Got opportunity to work in one of the mega gamma project of Wipro. BP has 12 on premises data centre
around the word. Being Module Lead I am responsible to maintain team and assist team on various
repeated or new issues and provide permanent fix.
The following are the roles and responsibility at BP account.
 Support of 120 critical applications hosted on 400 (Linux/Solarise/Unix/Windows) servers.
 Handling the Team size of 15 people.
 Bring to business notification about the new enhancements and implement in the application.
 Design the digital and logical Solutions based on the business requirement.
 Design the Middleware Infrastructure based on the requirement of the business solution.
 Build the environments (SIT/UAT/QA/PROD/DR) based on the design.
 Installation, Configuration and Troubleshooting on various middleware technologies.Deployment of
application code (WAR, JAR and EAR) in different environments like Dev, UAT, Prod, DR on multiple
web application like WebLogic, Tomcat, WebSphere.

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 Configuring Adapters and Connection pools dynamically using JNDI data source while code promoted
from one environment to other.
 Review the various load test results before moving the code to production (go live).
 Cloning the servers frequently to make exact prod replica of other environments.
 Deploying the change request, issue fixes in integration, production environment under approved RFC.
 Working on production bugs pro-actively, and co-ordinate with vendors/support to fix the issue
permanently.
 Trouble shooting application issue like performance, bug, component issues, services using logs files,
collecting thread dumps, heap dumps.
 Analyses production issues/bugs and follow up with development team and vendor to provide
fixes/enhanced release.
 Effectively participates in design walkthroughs, highlighting and discussing any apparent errors,
omissions or deviations from standards with other team members.
 Configuration of resources like JDBC data sources, JDBC providers, connection pooling.
 Applied patches and cumulative fixed to application server on timely based.
 Scalable Internet application thorough built in web caching, load balancer and cluster capabilities.
 SSL certification creation and renewal for web servers and web application based upon configuration.
 Implement the HA web server by using Load balance for critical applications.
 Design and support client/server 2-tier application architecture as per business requirement.
 Design and support middle 3-tier application architecture for managing the interaction between client tier
and the data tier.
 Integrated multiple Interfaces for data transits IN/OUT with respective web applications.
 Handling multiple protocols like http, https, ftp, vsftp, ssh, trusted ssh, scp, rdp, Tcp/Ip.
 Request for DNS A, PTR, Cname records addition under DNS centralised servers.
 Lift and shift application from on premise to AWS private and public cloud.
 Strong knowledge and intermediate experience on AWS services (Ec2 instance, EBS volume, VPC
isolate network, Route table, CDN network delivery, RDS DB, ELB Load balancer, S3 storage, IAM
policy, Cloud watch metric, Route 53 DNS, Auto scaling, Direct connection, VPN connection.
 Perform Basic troubleshooting on WebSphere MQ.
 Handling huddle meeting with team to analysis the ongoing issue and provide high level solution.
 Deck presentation on status update with application owners by daily, weekly and monthly call.
 Document review and creation for new INC, finding RCA for the critical issue, handling multiple RFC with
proper action plan and document.

Adroit Neo Tech Solution Pvt Ltd.

Sr. System Administrator, Hyderabad May 2009 - April 2014
Hays Travels, United Kingdom
Hays travel is the largest independent travel agent in UK it has 4 data centre in UK, US region’s and ADNTS
provides end to end infra and application level support.
The following are the responsibility in HT project.
 Handled multiple Installation and booting issue related with Linux, Unix and Solaris box.
 Capacity planning of servers(Unix/Linux/Windows) allocation for the business solution.
 Good experience on resize file system using by LVM volumes based upon business requirement.
 Involved effective during Operating System migration and upgradation.
 Hosted and deployed more than 200 frontend web servers, 120 middle-tier web applications on VM and
standalone servers.
 Integrated Sterling/Vsftp interfaces with applications for data transfers between servers.

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 Introduced multiple processes and automations to production support team which reduced the turnaround
time of operational activities.
 Automated daily, repeated activities by writing scripts, batch and schedule jobs in crontab/task scheduler.
 Configured SMTP relay for Email functionality in the production and staging application environment.
 Setup agentless HP SiteScope monitors for system and application resource all the time monitored and
trigger alert if anything goes found errors, Warnings.
 Monitor onboarding involved server resources like Ping status, CPU, Memory, File system, even log,
Security logs and applications URL, URL content, services, DB query.
 Strong understanding on DB quires, truncate, insert, update, select, grand privileges.
 Implemented, configured and troubleshoot the network licensing tool for effectively utilization.
 Good experience on Splunk forwarder installation, log centralisation, generates performance, and
application static reports in stack format which can easily understand by customer.
 Good knowledge on VM, vSphere, Vcentric, Symantec and HA infrastructure by Vcs.
 Responding to Clients/Business/Users in a timely manner and proactively resolve day to day issue for
smooth business.

Bargain Break Client, Australia

I have got chance to work under system administration. BB client is a holiday provider and our support is for
Infra structure maintenance.
The following are the responsibilities in the project.
 Hardening the Server and Network Services against DOS attacks.
 Analyse Packages verification, validation, dependencies before update the system with critical or normal
updates.
 Object or binary code packages, software installation using package tool RPM, YUM, and Package
Managers.
 Interactive with kernel using the effect shell commands and utilities.
 Linux network Administration tools like ping, trace route, mtr, netstat, route, nmap, tcpdump, iptraf.
 Maintain the server good security by using built in ACL and Iptables firewall services.
 Mount various file system like NFS, CIFS, SMB for application host or data dump.
 Monitor and debug the Linux, Unix, Solaris server performance on daily bases and keep the systems up
and running.
 Good experience on usage of monitoring tools like top, vmstat, lsof, htop, iotop, iostat, iftop, pstat, monit,
nmon.
 Regular server backup to prevent permanent data loss by using backup tools like Rsync, sbackup suite,
Amanda, Mondoresuce, snapshots, scheduler by using (tar, zip/unzip utilities)
 Experience in various administrative management like Users, Groups, Daemon, Process, Memory, File
systems,
 Linux network Administration like single or virtual IP assign, name server configuration, IP and host
mapping, Networking enable, Hostname assign, NIC bonding.
 Maintain good rich technical documents, log SOP for new INC, Tip document, support model.
 Participate in various process related meeting and training and keep update myself process related info.
 Adhere to SLA response and resolution times and ensure cases are regularly updated.

Brigade Corporation India Pvt Ltd.

E1 Technical Support Executive, Hyderabad March 2008 - April 2009
Hewlett Packard Client, US & Canada.
Got a chance to work in the Brigade organisation which is one of the largest BPO in India. I used to support
HP Pavilion notebook and our support dedicated to US and Canada customers.

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The following are the responsibilities in the project.
 Quick Response to premium customers based on SR Severity type (Critical, High, Medium, Low).
 Used to handle multiple desktop, notebook and printer issue.
 Handle huge volume of ticket mostly 100 tickets on daily based.
 Support common issue related with notebook and desktop like OS upgrade, OS downgrade, Drivers
request, driver’s installation, Pre-Software package issues, Antivirus updates.
 Support common issue related with printer like Printer installation, configuration, Printer drivers.
Provide firmware update for devices, software updates based on system diagnosis report.
 Troubleshoot critical issue related with Wireless connectivity, Lan connectivity, OS corrupt, Hardware
issue.
 Gained knowledge by pro activity attending new product training launched at office and participates in the
lab test workshop.

EDUCATION QUALIFICATION & TRAINING

Sri Krishnadeveraya University, Anantapur April 2002 – April 2005
Bachelor of science with 85 percentage.

Board of Intermediate, Andhra Pradesh April 2000 – March 2002

Completed 2 years of academic with 72.6 percentage.

Board of Secondary School Cert, Andhra Pradesh April 1990 – March 2000
Secure Secondary Certificate with 73.8 percentage.

Technical Course and Certification

Under gone RHCSA, RHCE, MCSE, basic Networking certified training from professional Real point
institute.
Participate in web services training on WebLogic, tomcat, WebSphere.
Participate in AWS architecture certification Lab training program conduct at Wipro talent transfer.
Got awarded AWS Certified Solutions Architect – Associate from AWS and certificate Validation Number is
FQWVE4E22NE4QTG4.

HOBIESS & INTERESTS

I enjoy reading about new technologies online and the advance that cloud computing is having on present
market and I blog about a range of topics on my personal blog. I also enjoy chatting with my friends, walking
in the country.

PERSONAL DETAILS
I am Shalam Ismail, born on 10-june-1985 and my father name is Shalam Abdul Khadir. I am from Indian.
I am fluent in English, Hindi, Urdu and Telugu and I am hold a valid Indian citizen passport and the
passport number is L5407698 and it Expiry on 07/10/2023. You can also contact me on my skype id
shalam.ismail.

I hereby declare that all the above information furnished is true and correct to the best of my knowledge
and belief.

Date:

Place: Shalam Ismail

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