Datasheet: VIP

VIP is an application targeted to measure the quality of service offered to a specific set of predefined customers. This group of customers
can be a list of VIPs, a group of high value customers, a fleet of customers with a specific plan or a specific service level agreement, or any
list of subscribers you may wish.

VIP is targeted to fulfil 3 main goals:

1. Provide a clear and deep view of the quality of service offered to the listed customers
2. Provide a clear view of the services used by those customers
3. Enable the qualification and retrieval of each and every activity of each subscriber in order to respond precisely to their complaints

Key Features

VIP provides detailed information about the services that are

used and the quality of service offered over the networks
whether they are 2G, 2.5G or 3G. This information is
especially organised to allow the user to:

ensure Service Level Agreement compliance using

usual or customized Key Performance Indicators

identify subscribers whose ARPU could be

increased and identify ways to develop this revenue

identify high value subscribers who are experiencing

bad quality of services, identify which problems are
faced and then provide appropriate corrective
actions

System Architecture

decoding of all protocol frames
Expandium
tracking of each individual user
LAN / WAN
Expandium
LAN / WAN Probes &
Processing
filtering of relevant frames
Servers
End Users Database & Web
Server

analysis of information elements

sending results to a Database Server
Database Server
A D

Collects all results from Processing Servers into a database
BTS

Provides synchronization to all Processing Servers (NTP)
VIP X
BSC Gb Iu-CS MSC

Linux OS
Gr

Postgresql as database engine
HLR
Responds to queries placed by the Web Server
Iu-PS

VIP Y Node B SGSN

Web Server
RNC

Monitored Interfaces

Queries the Database Server and formats HTML pages in
response to client requests

A and Gb for 2G/2.5G
Linux OS

Iu-CS and Iu-PS for 3G
Uses standard Tomcat and Apache applications for

D and Gr (MSC-HLR and SGSN-HLR MAP interfaces) interfacing all clients

Runs the Expand Supervisor application that controls all
Processing Server Expand applications

Receive frames from probes via a Fast Ethernet network
VIP interface is a servlet that provides means to interrogate
the Web Server and dynamically creates HTML, XML and

Processes all protocol frames received and performs: SVG pages

synchronization of all protocol data flows

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Process Description
VIP is running on Linux machines to maximize robustness,
processing power and flexibility. End users can use equally their
favourite OS.
As soon as a Processing Server receives a new protocol frame
from a probe, the frame is decoded and related to the activity of
a mobile using IMSI/TMSI.
If IMSI belongs to the VIP list, result is sent in real time to the
Database Server.
Advantages of this procedure:

immediate detection of VIP in the monitored area

real time tracking of VIP activity

all protocol frames related to VIP are cyclically saved
in files available for further processing if needed

Transaction Duration
Services dysfunctions are also distributed per type of faulty
equipment.
Focus on the Handover performance is available in a specific
feature of VIP.
All these features are:

Available for each customer or each customer group

Displayed in tables and charts and on maps if relevant
Customer/Group Experience
The Global Behaviour dashboard presents a synthetic view of
the customer or group experience: what services are
used/unused, QOS observed on used services, evolution of use
versus time and QOS, etc.
3 specific dashboards are also available:

the Churn Risk Analysis which highlights customers
who may cancel their subscription (ex: people who
generate a lot of transaction but experiencing low
QOS)

the Premium VIP Analysis which highlights high value
customers (ex: people who generate a lot of
transaction and experiencing good QOS)

the Revenue Development Analysis which highlights
customers who must receive special customer care in
order to expand their ARPU (ex: people who generate
few transactions and experiencing good QOS)

The Customer/Group Benchmarking dashboard allows user to

compare behaviours of different groups.

All these dashboards:

Features
are available for each group
Customer Group Management
are displaying several tables and charts in order to
provide relevant information obtained by multiple

Creation, deletion, etc. cross-checks

Groups are built using IMSI, MSISDN, Mobile Type or IP
allow to create specific alarms (ex: alarming if a group
address of customers identified as “Premium” becomes ”Churn
Risk”)
Real Time Alarms

Management: creation, deletion, etc. A search engine provides access to the raw list of transactions
or failures experienced by a group or customer.

Inform users of specific activity: overtaking of call drop rate
threshold, excessive use of a service, etc. Call Trace
Network Performance The flow of protocol messages is available for all transactions in
2 formats: expert (with all information contained in messages) or
Usage and performance of all types of transactions:
simple (with summarized information)

Voice Calls (Mobile Originating, Mobile Terminating)

SMS (MO, MT) Reporting

MMS (MO, MT)

Supplementary Services (MO, MT) The optional Reporting module allows:

Normal Location Update, Periodical Location Update
Automatic and Recurrent report production via a
scheduling tool

Data Sessions: FTP, Streaming, email, etc.

Dispatching of the new reports via automatic emails
Depending on service type, the following information is available: and/or broadcast channels

Number of transactions
Use of native reports and libraries pre-designed by
Expandium or of your own

Number of failures

Failure Rate
Complete User and Documents administration

Throughput

Contact Expandium
4 rue du Cdt Charcot – 44700 Orvault – France
Please visit Expandium at www.expandium.com
Phone: +33 2 28 01 95 50

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