ALAEDDINE

Madinat Khalifa North, Doha

+974 66823204
Alaeddinefourati1986@gmail.com

FOURATI Married, 1 child

Professional with more than 5 years experience in customer service and management (Call
Centre, Retail, and Industry) seeks an opportunity to enhance my skills and seeking to leverage
my technical and professional expertise and be productive. Possessing a good team spirit,
deadline orientated and having the ability to succeed in a demanding sales environment. Now
looking forward to making a significant contribution in an ambitious and exciting company that
offers a genuine opportunity for progression.

Skills
 Able to work as a team member and with  Arabic
minimum supervision.  English (Fluent)
 Ability to build productive relationships and  French (Fluent)
win customer loyalty.  Italian (Moderate)
 Ability to manage team members, leading  Microsoft Office Word, Excel, Access,
and taking decision in crucial situations. Front Page, Mail Tech, Power Point, and
 Payment method and cash handling. Outlook.
 Client service and communication skills.  Sage: Adonix server.
 Ability to manage more than one task
simultaneously.

Experience
25/01/2017 to Present
Assistant Store Manager / RIVA FASHION, Doha Qatar
 Assign routine and non-routine tasks and assist in the preparation of schedule
for the staff and cashier.
 Greet customers and ensure that they are assisted in a professional and good
way from the store staff.
 Training and coaching new and existing staff for customer service
(welcoming, communication, suggestions, add on sale, body language,
suggestive selling, link selling and up-selling…).
 Sending daily sales report and weekly analyzing the UPT and ATV.
 Assisting customers and dealing with daily issues.
 Day to day following the display and brand standard with Visual
Merchandiser according to the guide line (replenishment, size wise, security,
and spacing).
 Controlling the fast and slow moving.
 Controlling the stock room and inventory.
 Sending monthly reports to superiors.
 Pushing and motivating the staff to achieve monthly and daily target.

20/08/2015 to 01/01/2017
Commercial Agent / SEPAG (ALFA ANIMAL NUTRITION),
TUNISIA
 Selling, payment, events, interacting with customers and coordinating with
field agents.
 Responsible for planning and logistics for the daily program of delivery.
 Preparing monthly reports; , analyzing data and monthly targets.
 Maintain a database for monthly sales figure.
 Contacting customers for providing information about any new product or
offers.
 Respond to customer inquiries, complaints and comments on a daily basis.
 Monthly meetings to analyze the situation of clients, numbers and strategy of
delivery.
 Daily meetings with production and warehouse departments about the daily
program of delivery.

25/02/2012 to 04/07/2015
Commercial Agent / GLOBAL EVOLUTION LIGHTING,
TUNISIA

 Working as part a team in commercial department to develop both new and

existing markets.
 Involved in developing sales & pricing strategies.
2
  Preparing invoices for every new purchase.
 Constantly developing existing sales processes which will generate
sustainable growth.
 Developing own portfolio of customers.
 Collecting all the information required to create a request for an estimate.
 Contacting prospective clients by phone and email.
 Identifying the customer's needs.
 Dealing with a diverse range of clients in the private and the public sector.
 Attending sales appointments at clients’ premises.
 Making appointments to meet new and existing clients.

01/06/2011 to 19/01/2012
Sales Associate / NOUR EL INARA, TUNISIA
Selling, payment, events, interacting with customers and coordinating with customer care center
for after sales service. Focusing on daily and monthly targets, introducing them products.

02/05/2008 to 30/03/2010
CALL CENTER AGENT / SFR CALL CENTER, TUNISIA
Selling ADSL SFR (Part Time): marketing department; assist clients, direct relationship with
customers (ensure and guarantee customers to buy our goods and services).

Education
2008-2011
2 YEARS / HIGHER INSTITUTION OF LANGUAGES OF
TUNIS
 English Literature and Civilization.
 Enterprise Culture. (Optional)

2007
BA LITERATURE / TECHNICAL HIGH SCHOOL,
GROMBALIA TUNISIA

Activities
 Sports: Amateur football player from 1999 to 2004 (Grombalia Sport), Athletics
(secondary school).
 Poetry: Certificate of participation in local contest.
 Football Blogger: at Canale Milan and SempreMilan.com