KIZAD E-Services

User Guide

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Introduction E-Services

Investors can avail the following services:

KIZAD E-Services portal is for investors to raise
the Service Request’s online.
The portal allows investors to view all the services
offered by KIZAD under Freezone & Non- Freezone area.
Investors can also track the status of requested services.
The portal also allows investors to view and download
the documents requested or provided by KIZAD as part
of the process.
Please note: KIZAD E-Services portal works best with
Chrome, Internet Explorer 11 and Edge browser.
Request for Land Lease, Pre-built Warehouse &
Freezone Office.
Request a Detailed Planning Application form &
Pre Development Site Plan.
Request a No Objection Certificate and Permit to
Work.
Request/Upload Letters.
Technical & Non-Technical Queries.
Licensing – True Copy Attestation, Memorandum &
Articles of Association – Amendment ( Applicable
for only Freezone Area. )
Apply for an ID Card, Access Card, Employment Visa,
and Visit Visa ( Applicable for only Freezone Area. )
Value Delivered E-Services

Informed
decision making Easy & secure
based on real way to apply for
time analytics. requests online.

KIZAD E-Services
Strategic Decision (Online Platform Enhanced Customer
Making for Service Experience
Application).

Real time Elimination of

updates on hard copies
online service through online
requests. submission of
documents.

Real time Updates Paperless Transaction

KIZAD Portal E-Services

1 2 1 Click ‘E-Services’ from ww.kizad.com,

to view and apply for online
services. This page will redirect user
on kizad.maqta.ae, which provides
login option for registered
customers or open application
forms for new customers.

2 Click on ‘Contact Us’ to send any

enquiry or feedback related to
business or online services.

On clicking the required option will

redirect users to KIZAD E-Services
to either login, enquire or provide
feedback.
Login Page E-Services

1 Enter username & password

1 2 provided by KIZAD.

2 Fill in any enquiry, complaint or feedback.

3 Apply to lease land for industrial activities.

4 Apply to lease land for logistics.

5 Apply to lease an office in the

Freezone area.
6 Apply to lease a pre-built warehouse.

Please note - User will be asked to change

the default password provided by KIZAD
when login for the first time.

This page is for Existing Customer to Login

3 4 5 6 and New Customers to Register for
different type of leasing requirement.
Home Page - Dashboard E-Services

1 All ‘Submitted’, ‘Closed’, ‘Approved with

1 2 3 4 5 7 conditions’, ‘Revise & Resubmit’ or ’Rejected’
submissions will appear on the pie chart.
2 A submission summary can also be viewed
based on ‘Date from’ & ‘Date to’.
3 A summary of the submission can be viewed by
selecting a project from ‘All Project’ dropdown
menu.
4 View changes in the pie chart based on any
selection i.e. Date or Project.
5 A quick snapshot of the four latest news.
6 User’s last three submissions.
7 Click to view all the service requests submission
by the investor online.
8 Mini Catalog that provides a service description
of the respective service name on the flip.
6 8
This page appears after Login and helps to
navigate on different pages
Home Page – Left Panel E-Services

1 Click on arrow to view the company profile of the KIZAD customer.

1 2 Click to view the home page or Dashboard.
2
Section - A

3 3 Click ‘Freezone Services’ for a list of all the main services

related to the free zone.
4 Click ‘Non Freezone Services’ to list all the main services
related to non free zone services.

4 Section - B
5
6 5 Click to view all the requested submissions.
7
6 Click to view or download all the documents received by KIZAD.
7 Click to submit any enquiries or complaints.

It’s a panel on the left of the portal screen. It displays all the catego-
ries of Services which can be availed after login.
Section A - Detailed Planning Application Form E-Services

1 Click service to raise the request.

1 2 3 4 Select Project Name/ Description from the
2
dropdown menu.
3 Select a contact, including Focal Point, Consultant
or Contractor – one selection is mandatory.
4 Upload single or multiple documents – at least
one document must be attached.
5 Clear all the values in the field with the ‘Reset’
button.
6 Save the form as a draft .
7 Submit request by clicking the ‘Submit’ button.

Note: In case of ‘Revise & Resubmit’ status of this submis-

sion, click ‘Feedback’ or ‘Resubmit’ under ‘All Submission’
for query response.

5 6 7
Detailed Planning Application helps customer to get docu-
ments reviewed for assessing the plot for leasing and
starting a project.
Section A - Pre Development Site Plan E-Services

1 Click service to raise the request.

1 2 Select Project Name/ Description from the

2 3 4
dropdown menu.
3 Select a contact, including Focal Point, Consultant
or Contractor – one selection is mandatory.
4 Upload single or multiple documents – at least
one document must be attached.
5 Clear all the values in the field with the ‘Reset’
button.
6 Save the form as a draft .
7 Submit request by clicking the ‘Submit’ button.

Note: In case of ‘Revise & Resubmit’ status of this sub-

mission, click ‘Feedback’ or ‘Resubmit’ under ‘All Submis-
sion’ for query response.

Pre Development Site Plan Application helps

5 6 7
customer to get documents reviewed for assessing
the plot for leasing and starting a project.
Section A - No Objection Certificate (NOC) E-Services

1 Click to request for No Objection Certificate from

1 2 3 KIZAD.
2 Select Project Name/ Description from the
dropdown menu.
3 Select the type of NOC

4 Select a contact, including Focal Point, Consultant

or Contractor – one selection is mandatory.
5 Upload documents as required by each type
of NOC.
6 Clear all the values in the field with the ‘Reset’
button.
7 Save the form as a draft to edit in the future.
8 Submit request by clicking the ‘Submit’ button.

4 5 6 7 8 NOC Application is for requesting a specific type of

NOC from KIZAD for the Project.
Section A - Permit to Work E-Services

1 Click to request for Permit to Work from KIZAD.

1 2 3 4 5
2 Select Project Name/ Description from the
dropdown menu.
3 Select a contact, including Focal Point,
Consultant or Contractor – one selection
is mandatory.

4 Enter Work Permit applicant & requirement

details.
5 Upload documents as required for permit.

6 Clear all the values in the field with the ‘Reset’

button.
7 Save the form as a draft to edit in the future.
8 Submit request by clicking the ‘Submit’ button.

6 7 8 Document which specifies the work to be done

and the precautions to be taken.
Section A - Technical/Non-Technical Queries E-Services

1 Select the type of query to raise.

1 2 3
2 Select Project Name/ Description from the
dropdown menu .
3 Select a contact, including Focal Point,
Consultant or Contractor – one selection
is mandatory.

4 Enter the description of the query by clicking

‘Add Query’.
5 Upload single or multiple documents – optional.

6 Clear all the values in the field with the ‘Reset’

button.
7 Submit request by clicking the ‘Submit’ button.

Technical/Non-Technical Queries can be raised

4 5 6 7 and described using this Application.
Section A - Request/Upload Letters E-Services

1 Click to request a letter.

1 2 3 4 2 Select Project Name/ Description from the
dropdown menu.
3 Select an option to Upload or Request a letter
& select the respective type of letter under
‘Services’.
4 Select a contact, including Focal Point, Consultant
or Contractor – one selection is mandatory.
5 Describe the request in detail (optional).
6 Upload single or multiple documents – it is
optional.
7 Clear all the values in the field entered with
‘Reset’ button.
8 Save the form as draft for the later to edit.
9 Submit request with ‘Submit’ button.
5 6 7 8 9
Request/Upload Letters is for requesting or
uploading any Letter required as a part of the project.
Section A - ID/Access Card Request E-Services

1 Click to request either ID/Access Card.

1 2 3 4
2 Select either ID Card or Access Card.

3 Select Project Name/Description from the

dropdown.

4 Select a contact ( Focal Point ).

5 Enter the Applicant’s details.

6 Attach the required documents.

7 Clear all the values entered in the field with

‘Reset’ button.

8 Submit the request with ‘Submit’ button.

ID Card or Access Card for entering the KIZAD

5 6 7 8 area for work purpose can be requested using
this application.
Section A - Employment / Visit Visa E-Services

1 Click to request the Visa.

1 2 3 4 5
2 Select Project Name/ Description from the drop-
down menu if there are multiple projects.
3 Select a contact from the category of Focal Point.

4 Select the type of visa and additional

requirements.
5 Enter the mandatory details of the applicant.
6 Upload the necessary documents required
for visa.
7 Clear all the values in the field with the ‘Reset’
button.
8 Save the form as a draft to edit in the future.
9 Submit request by clicking the‘Submit’ button.

6 7 8 9
Visa request using this application.
Section A - Freezone – Licensing Request E-Services

1 Click to request for License related service

2 3 4 5 (applicable only for Freezone).
2 Select Project Name/Description.
3 Select the contact (Focal Point).
4 Select the Service from the dropdow.
5 Upload the required documents for the
respective service.
6 Clear all the values entered in the form with
‘Reset’ button.
7 Save the form as draft for the later to edit.

8 Submit the request with ‘Submit’ button.

Licensing is a services specific for Freezone Service.

True copy Attestation or Memorandum and Article of
1 6 7 8 Association – Amendment are documents which
may be required as part of Freezone process.
Section B - My Submission E-Services

1 Click to view the list of all the service requests.

2 3 4 5 2 Select a project from the dropdown.

3 Select the main service.
4 Select the sub-service related to main service.
5 Select Freezone or NonFreezone.
6 Enter the submission no. generated at the time
of submission.
7 All the raised service request can be viewed
with the respective information.
8 Click to view the details of the submission
based on status.
Note: If status is ‘Revise & Resubmit’ then under ‘View’
column, click Feedback or Resubmit for action.
If status is ‘Draft’ & want to delete, click the icon under
‘View’ to delete.
1 6 7 8 This module will help Investors to view all the Service Re-
quest and its respective status. Click ‘My Submission(s)’ in
the left panel.
Section B - My Documents E-Services

1 Click to view the list of all documents

2 3 4 5 6 sent by KIZAD.
2 Select a project from the dropdown.
3 Select the main service.
4 Enter the submission no. generated at the
time of submission.
5 Select Freezone or NonFreezone.
6 Select the sub-service related to main service.
7 View all the documents and respective
details.
8 Click to download the document.

This module will help Investors to view and

1 7 8
download all the documents received from
KIZAD. Click ‘My Document(s)’ in the left panel.
Section B - Contact Us / Voice It E-Services

2 3

1 Click Contact on the left panel.

2 Select Contact Us and fill required

details for any enquires.

3 Select Voice It and fill required

details give feedback.

For any queries, Contact Us form need to

be filled.

For any Feedback, Voice It form need to

be filled.
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