••••hr-survey.

com

Employee Survey Questions and Questionnaires

Employee Surveys contain questionnaire items that measure dimensions of satisfaction and
performance. These dimensions fall into three broad categories: "the Job", "the Person", and "the
Company". On this page, we have listed several common dimensions of job satisfaction and typical items
that may be found in those dimensions.

The information shown below is not a "questionnaire" or "survey". Instead, it is simply a list of
dimensions and items that you may find in an Employee Survey. There are several hundred items listed
here and these are just a fraction of the items you can browse on this website.

We work with clients to administer their Employee Surveys. You are not restricted to the information you
find here. If you would like to create your own sample questionnaire, you may access our FREE on-line
tool.

Adaptability

The Company

The Company is willing to accept change

What I can do

I am able to take on new tasks

I can step in for co-workers when needed

Management

Managers encourage employees to adjust to changing situations through innovation and creativity

Management is able to adjust rapidly to new situations

My Department

My Department is effective in adjusting to changes

My Department is open to doing things a new way

Benefits

Benefits Offered
I think the benefits offered by the Company meet my needs

The Company offers a comprehensive benefits package

The Company offers better benefits than other companies

Value

I recognize my benefits are part of an employee total compensation program

The benefits offered provide security for me and my family

The premiums for benefits are reasonable

Understanding

The benefits statement I received was clear and easy to understand.

The Benefits department provides accurate and helpful information.

Business Focus

The Company

The Company continues to grow and expand its services

The Company engages in various initiatives to focus on its business strategy

The Leadership

The Leadership understands the different business climates in which the Company operates

My co-workers

My Co-Workers understand their job roles and functions and how they contribute to the success of the
company

Opportunities

Setbacks are seen as challenges and opportunities to grow

Career Development

There is opportunity for me to advance at the Company

My Supervisor

My Supervisor has given me good feedback on how I can advance my career at the Company

My Supervisor has taken an interest in my career development

Leaders are developed from within the Company

Opportunities for Promotion

I can advance at the Company

Career Paths

I have career opportunities available to me

Training and Development

The Company offers an excellent leadership development program

I am continuously learning and trying to improve myself.

Skills and Responsibilities

I am more efficient in my job now compared to when I started

I have been given more responsibilities since when I started

Merit and Fairness

There is equal opportunity for advancement at the Company

Job promotions are awarded fairly and without bias

Change

The Company

The Company is pro-active in implementing changes to address challenges and opportunities

Comfortable with Change

I feel I have a positive attitude toward change and am looking forward to doing new things

My Supervisor

My Supervisor motivates others to follow new processes

My Supervisor has a positive attitude when new changes are implemented

My Supervisor remains calm during organizational changes

My Department

My Department tries to find new and better ways to do things

My Department is effective in adjusting to changes

Management

Management is able to implement a vision and mission

Managers are effective in addressing resistance to change

The Leadership

The Leadership involves employees when making significant changes

The Leadership at the Company is effective in developing strategies to meet new business challenges and
opportunities

Commitment

The Company

The organizational culture enhances employee commitment

Personally Engaged

I would recommend the Company as a great place to work

I would recommend working at the Company to my friends

Other Employees are Engaged

Employees are held accountable for their work

Employees are committed to improving quality of services

All employees are committed to the success of the company

Employees are committed to serving the Company

My co-workers

My co-workers are committed to the success of our department

My Department

My Department is committed to customer service

Labor/Management

Labor and Management are committed to working together

Communication

The Company

Employees at the Company regularly share and exchange ideas

At the Company my opinions count

Communicating with Others

I can speak freely to my supervisor on a variety of topics

I am able to communicate freely with any employee

Co-workers share information and new ideas throughout the company

Co-Workers are willing to listen to my ideas

My Supervisor
My Supervisor keeps me informed about important issues

My Supervisor is willing to listen to my ideas

There is good communication between me and my supervisor

My Supervisor listens to me

My Supervisor works to improve communications in all directions

Understanding

I know what is expected of me at work

I have enough information to do my job well

My Manager

Managers communicate frequently and honestly about issues affecting employees

Managers keep me informed and up-to-date

Meetings are usually chaired by competent and articulate individuals who can effectively communicate
ideas and information

My Manager is available to me when I have questions or need help

Leadership

Leadership at the Company communicates frequently with employees

The company does an excellent job communicating changes or decisions that affect employees.

Values, Goals, Objectives

Goals, objectives, and strategies are clearly communicated.

I am satisfied with my own communication and interpersonal skills.

The company directors give staff a clear picture of the direction in which the Company is headed

Between Departments

There are no barriers to open and efficient communication

Communication is good between departments.

Corporate Culture

The Company

The Company is a good community neighbor

The Company is a good steward of the environment and protects natural resources

The Company measures success of culture change initiatives through the Employee Opinion survey
The Company culture promotes employees to stay within the organization.

Communication

The Company supports honest two-way communication between Managers and Employees

I have a sense of security in my job

The Company new employee orientation includes information about our culture

Employees at the Company regularly share and exchange ideas

Open and honest communication is an important part of the culture at the Company

Employees Are

Employees are valued as an asset to the Company

Employees are free to express their concerns and complaints

Employees are generally friendly and willing to help you if needed

Employees work hard to accomplish goals and objectives

Management

Management at the Company is competent and ethical

Managers foster an organizational culture that promotes learning and creativity

Valuing Employees

The Company respects my dignity and recognizes my contributions

Others treat me with respect at work

The Company fosters an environment where diverse individuals can work together effectively

Productivity

The organizational culture at the Company enhances teamwork

Our culture encourages high performance and process improvement

Work/Life Balance

Our culture promotes a balance between work and family life

Customer Service

The Company

The Company focuses on providing excellent customer service

The corporate culture emphasizes customer service

Understanding
I receive the support I need to provide excellent customer service

I am aware of what the customers want

I receive good feedback from customers

Customer Experience

Customers are treated with courtesy and respect

Service is responsive and meets the needs of customers

We strive for customers to obtain a positive and memorable experience

Management

Managers are focused on improving customer service

My Department

My Department is committed to customer service

Training

Training is offered to improve customer relations

The training I receive reinforces customer focus

Decision Making

Empowered

I am involved in important decisions that affect me

My Supervisor

My Supervisor considers the opinions of others before making important decisions

My Supervisor consults with others before making decisions

Communication

Senior Management discusses issues and ideas with employees before making major changes

Technology

I am comfortable using technology to assist in decision making

Data Driven

Effectiveness of processes and programs is based on facts and data gathered from reliable sources

Employee Development

Opportunities for Development

I have many opportunities to learn new things

I am continuously learning and trying to improve myself

The Company uses a systematic process for identifying employee development needs and implementing
solutions

Support for Development

Employees are continually developed through training, education, and opportunities for promotion

Employees are encouraged to seek professional development

Employee Development is seen as a key to success rather than a cost to the Company

Mentorship

My Supervisor coaches me to help me develop professionally

Senior managers mentor junior employees

Development of Managers

Managers receive appropriate training to enhance their effectiveness

Management

Managers support training opportunities for employees

Managers support professional development of employees

Career and Succession Planning

Future leaders are developed from within the Company

Continuity of leadership is achieved through effective succession planning

Employee Relations

Process and Procedure

The grievance process used at the Company is fair and equitable

The grievance process used at the Company is efficient and does not waste time or resources

Support for Employees

I can go to My Supervisor if I have a problem

My Supervisor

My Supervisor effectively resolves employee problems and labor issues

My Supervisor is not afraid to take disciplinary action when needed

Management

Managers show fairness and respect in their interactions with employees

Managers have a mutual trust and respect for employees

Managers work to obtain win-win resolutions

Resolutions

Conflicts are resolved in a positive and constructive manner

Workplace issues are resolved fairly and quickly

My questions are answered by the Human Resources department

Employees may be disciplined if necessary

Feedback/Guidance

My Supervisor

I am given clear instructions and objectives.

I am treated fairly by my supervisor.

I receive mentoring and coaching from my superior.

Giving Feedback

I am comfortable giving feedback to others.

Seeking Feedback

I receive adequate feedback and guidance.

Flexibility

The Company

The Company accepts and is open to change and ambiguity

My Job

I am willing to try new jobs within the Company

I would be willing to work in a different location if needed

Co-Workers

Employees are willing to move to other positions within the Company

My Supervisor

My Supervisor is open to suggestions

Leadership

The Leadership is willing to change to meet new objectives

The Leadership is flexible and learns rapidly about changing markets

Initiative

The Company

The Company takes the initiative to lead by example

My Empowerment

I am allowed to take initiative to assess my skills and seek appropriate training

I feel encouraged to come up with new and better ways of doing things

My Supervisor

My Supervisor encourages me to take initiative in my job

Leadership

Leadership at the Company encourages initiative and risk taking

My Department

My Department is able to develop unique solutions to problems and issues

Job Content and Design

Communication

I am clear on my job expectations and role

I know what is expected of my in my job

My Supervisor

I know what My Supervisor expects of me

My Supervisor adjusts my responsibilities to meet the needs of the organization more effectively

My Supervisor knows my job and what I do for the Company

My Department

In My Department, the workload is evenly distributed

My Job

My Job makes effective use of my skills and abilities

My job description accurately reflects what I do on a daily basis

My Job is important to the Company

Job Satisfaction

The Company

I enjoy working at the Company

I am proud to tell others I work for the Company

I feel satisfied at the Company

I can see how I contribute to the Company bottom line

I am made to feel that I am an important part of the Company

Personal Satisfaction

I receive personal satisfaction from doing a good job

My job is rewarding

I get a sense of personal accomplishment from my work

I like my job

Engagement

I enjoy coming to work

Friends and Co-Workers

I have good working relationships with my co-workers

My Department

I feel good about working in My Department

The Survey

I feel that this Employee Opinion survey will help the Company measure satisfaction of employees

Leadership

The Company

The Company leadership is able to achieve goals through effective planning and organization

The Company leadership knows what they are doing

The Company is effective in developing goals and integrating them into strategies for action

Openess and Communication

Leaders listen to and use feedback

The Leadership seeks input from others

Employee Engagement

The Leadership promotes team morale and builds organizational commitment

The Leadership makes me proud to be an employee of the Company

Teamwork
Leaders promote teamwork

Leaders encourage others to work as a team

Problem Solving and Decision Making

The Leadership is able to balance organizational, customer, and employee needs

Leadership exercises good judgment in setting the structure for the organization

Vision and Business Objectives

The Leadership sets priorities and goals

The Leadership sets the direction for the Company

The Leadership is committed to fostering a shared vision

Processes

The Leadership is focused on process improvement

Flexibility and Change

Leaders view mistakes as opportunities to learn

The Leadership is willing to change to meet new objectives

Management

Accountability

Managers establish responsibility and accountability among employees

Managers are held accountable for achieving results

Employee Empowerment

The managers involve us in decisions affecting our work

Managers empower employees to make effective decisions

Creating a Positive Work Environment

The management at the Company cares about employees

Esprit de Corps

Managers are able to motivate their staff

Managers create a sense of teamwork and company spirit

Managing Employees

The management at the Company has a good understand of my work environment and processes

Managers understand what motivates employees

Managers encourage initiative

Managers are effective in putting the right people in the right places

Managers pay attention to workplace safety

Ethics and Integrity

Management does what is right and ethical

Competent and Skilled

Managers know what they are doing

Managers are skilled and trained in the various systems to help employees when needed

Managers continually monitor the workforce to ensure ongoing employee development and process
improvement

Management is able to adjust rapidly to new situations

Models Values

Management values are consistent with organizational values

Managers have a clear understanding of the Company strategic objectives and vision

Communication

The managers keep us informed about issues at the Company

I feel managers value honest and candid feedback

Managers help create a dialog with employees

Pay

The Company

The Company maintains a competitive pay and benefits package

The pay offered by the Company is very competitive

The Company pay policy helps attract and retain high performing employees

My Pay

I am satisfied with the level of pay I receive

My pay matches my job performance

I feel I am adequately paid compared to my colleagues at other companies

My pay is fair for my position

I am paid fairly
My Supervisor

My Supervisor is always trying to make sure I am fairly compensated

Performance

The Company

The Company encourages employees to work to the best of their abilities

The Company is able to maximize employee potential

My Job

My job enables me to make use of my skills and abilities

I get a sense of personal accomplishment from my work

I know how the Company measures its performance

Others

Teams are rewarded for high performance

Effective use of Resources

My Supervisor is able to manage time effectively

My Department

My Department is able to meet its deadlines

My Department has specific performance measures

Accountability

I am held accountable for achieving specific results

Non-performing employees are held accountable

Annual Reviews

Performance measures are evaluated on an annual basis

Performance Appraisal/Management

Expectations

I understand how my performance is evaluated

I understand the link between my performance and my pay

My Review

I receive regular performance reviews

I trust the feedback I receive from my Supervisor

My Supervisor

My Supervisor is honest and fair in my performance review

My Supervisor gives me constructive feedback

My Supervisor helps me to understand how I am doing

My Recent Assessment

The evaluation process should be more often than once a year

Effectiveness

The Performance Appraisal system is effective in promoting quality work

Fair and Unbiased

Performance Appraisals are fair and unbiased

Problem Solving

My Department

My Department focuses on solving problems instead of finding fault

My Department anticipates and resolves problems

My Department works toward solving problems, not assigning blame

Seeks the Root Cause

Leaders identify problems, collect information from various sources, and synthesize that information into
effective solutions

Teamwork

We work together to solve problems

Problems are solved at the root cause, not just at the symptom level

We work to anticipate problems and develop appropriate solutions

Professionalism

The Company

The Company always acts in an ethical manner

My Supervisor

My Supervisor demonstrates a high level of professionalism and integrity

My Supervisor would never ask me to do anything unethical

My Department
Employees in My Department demonstrate professionalism through technical knowledge and skills

My Department carries out its roles in a professional manner

Customer Service

Customers are treated with courtesy and respect

Rewards/Recognition

The Company

The Company values my work

The Company offers rewards based on performance

My Recognition

I receive recognition when I do a good job

I receive recognition when I perform above expectations

I am rewarded for exceeding my goals

Co-Workers

Employees are recognized for good work performance

My Supervisor

My Supervisor praises me for a job well done

Performance Incentives

Performance incentives are clearly linked to standards and goals

The performance incentives are meaningful

Safety

The Company

Safety is a primary concern at the Company

The Company emphasizes workplace safety

My Work

I feel safe at my work area

I know what to do in an emergency situation

I know what to do in case of an emergency

My Supervisor

My Supervisor would not ask me to perform an unsafe procedure

Managers

Managers pay attention to workplace safety

Managers regularly meet with employees to discuss safety issues

Is Safe

Work stops immediately if a safety issue arises

We are able to maintain a high level of production while maintaining safety

Stress

Understanding Expectations

I know what is expected of me

I am clear on my job expectations and role

My Work Experience

I have a relaxed and positive outlook

Autonomy

I participate in decisions that affect me

I can change how I work if I want to

Workload

I am able to meet the deadlines I have for my work

Job Security

I have a sense of security in my job

I sometimes fear loosing my job

Safety

I feel safe in my job

Work Environment

My work environment is pleasant and calm

My work schedule is flexible enough to meet my needs

Work/Life Balance

I am able to balance my family and work life

Supervision

Level of Supervision
I am given clear instructions and objectives.

I do not feel micro-managed.

My Supervisor

I am treated fairly by My Supervisor.

My Supervisor communicates the actions necessary for me to take to achieve organizational objectives

Feedback

I receive constructive feedback from My Supervisor

I trust the feedback I receive from My Supervisor

Supervisor

Communicates

My Supervisor is willing to listen to my ideas

My Supervisor keeps me informed about important issues

Gives Feedback

My Supervisor gives me constructive feedback

My Supervisor is honest and fair in my performance review

My Supervisor praises me for a job well done

Interpersonal Skills

My Supervisor is fair and honest

My Supervisor demonstrates a high level of professionalism and integrity

My Supervisor treats others with fairness

Development

My Supervisor is open to suggestions

My Supervisor tries to learn new things

Achieves Objectives

My Supervisor is able to manage time effectively

My Supervisor helps me to stay focused on the job

Mentors

My Supervisor has helped in my career development

Flexibility
My Supervisor has a positive attitude when new changes are implemented

Teamwork

The Company

The Company promotes teamwork

We work as a team at the Company

The Company implements procedures that help us work as a team

The organizational culture at the Company enhances teamwork

Co-Workers

I feel I am part of the team

I feel confident in my team members

We work well together

Resolving Conflicts

Conflicts within the team are handled appropriately

Employees work together to share ideas and resolve issues

Commitment

Team members are committed to the success of the Company

Team members take pride in their work

Our team is committed to successful completion of goals

My Department

My Department has a "team" spirit

In my Department, we work as a team

My Department works well together

My Manager

Leaders promote teamwork

Leaders encourage others to work as a team

Working Toward Goals and Objectives

Team members are working toward a common goal

Diversity and Individual Differences

Other team members will help me if I need help

Our team recognizes individual contributions

Engaged

I am involved in decisions that affect my work

Communication

Information is freely shared among all team members

Training

The Company

The Company offers me the training I need to help me on my job

The Company provides a variety of training opportunities for employees

The Company invests in employees through training and development

The Company supports efforts by employees to obtain training on new skills

My Supervisor

My Supervisor supports my efforts to seek relevant job training

My manager assists me to identify my training and development needs

My Skills

I have the skills I need to do my job

I am allowed to take initiative to assess my skills and seek appropriate training

The training I receive reinforces customer focus

Meets My Needs

The training I receive is relevant to my job

I have received good training to do my job

Comprehensiveness

The on-the-job training I received has prepared me for this job

Scheduling

I would prefer classes to be offered during work

I would prefer classes to be offered after work

Training is offered at times convenient to me

Work/Life

The Company
The Company helps employees find an ideal balance between work and life responsibilities

The Company is a family-friendly place to work

The Company offers adequate telecommuting, scheduling flexibility, and childcare opportunities

Autonomy and Flexibility

I have enough time to do my work

My work schedule is flexible enough to meet my needs

Balance

I can adjust my work schedule if needed

I am able to balance work and my personal life.

I can take time off to handle personal commitments.

My Supervisor

My Supervisor would let me leave work early if I needed to.