DIGITAL TRANSFORMATION IN HE ALTH

The Microsoft Cloud empowers organizations of
all sizes to re-envision the way they bring together
people, data, and processes that better engage
From Illness
patients and customers, empower care teams to Wellness:
and employees, optimize clinical and operational
effectiveness, and digitally transform health. Transforming
Public Health

By Gareth Hall,
Director of Business Development,
Microsoft Worldwide Health

aging. 1. our biggest health problems. To optimize the use of public resources and better serve our citizens. and more encumbered by chronic disease.DIGITAL TRANSFORMATION IN HE ALTH 2 When I worked for a public health organization. not the national health service. we must transform the very expensive and reactive “sick care” model of public health to a proactive one that focuses on population wellness. and what’s trending. “Remember. We simply can’t keep up with a population that’s growing. . Costs are rising and not enough people are getting the services they need. my chief executive used to say at the start of every board meeting. Why don’t we try and change that?” Public health and human and social services often fill the gap for people who get left behind by what everyone else thinks healthcare is. we work for the national illness service. We need to understand current levels of health.

and get ahead of trends before they become This requires analysis. and store data computing cycles. who’s getting services and who’s not. The more complete data we have. structure. multiple organizations has been notoriously difficult. one step further to try and uncover causes and cor- relations. because it’s very can apply our public investments to design and deliver difficult to understand the current picture. We then need to take things public health crises. Now we need to turn it into mitigate them. and government sources. we could continu. point-in. biggest health problems and what we can do to That’s only the first step. like Zika or influenza. we may not make progress against the actual Pooling resources to benefit problems that need solving. the more intelligently we wellness in a particular population. It’s possible to build a secure data about populations—automatically. we don’t actually know if they’re right. there’s virtually no limit to storage or ously collect. DIGITAL TRANSFORMATION IN HE ALTH 3 2. or just the ones we know about. location-specific studies about a particular illness as possible. If we’re limiting ourselves to the problems we think we have. because they’re backed by incomplete And let’s not forget—we need to do all of the above and fragmented information such as small. payors. public health To make public health work more effectively and efficiently. But social services organizations around the world are gathering and updating information siloed inside already doing exactly this. rates 3. warehouse that will always be connected to multiple . Although the appropriate services. and the It’s very difficult to know the best way to promote more thorough our analysis. We must apply our resources to developing and of illness. we may have some ideas. as cost effectively as possible. aggregate. for as many people time. In the cloud. How safe and reliable is it to express mail hard drives back and forth? In an ideal world. we need an amalgam of information from The great news is that public health and human and providers. a full and accurate picture of the population’s health: how community demographics are shifting. The secret to their success is cloud computing. and providing services that reduce incidents of illness which communities are healthier or sicker than others. We then need to understand what’s causing our Let’s say we’re able to gather the necessary data.

The solution has dramatically available. and can be accessed compliant telehealth technology to connect different from anywhere. of abstraction that allows authorized parties to access an app called CHAMP. vs. or for specific subpopulations between life and death or permanent disability. part them. the data—with strict oversight. such as ambulances. of the National Health Service in the UK. what may be causing them. uses Since cloud solutions scale easily. We can share our learning Remote patient monitoring allows us to move (and our data) with other public health agencies care outside of hospitals to patients’ homes. compliant treat. Over time. closing gaps in communication. the identities of the people it describes. several times a day from parents. and they receive the right treatment. It allows us to analyze as results for individuals and communities. clinicians and researchers always have organizations are using cloud-based solutions to better increased the survival rates of these very fragile children immediate access to the latest technology. or commercial sources. Missouri. The ability to confer monitor their impact on public health. which runs on Microsoft Azure. Care teams receive digital data. DIGITAL TRANSFORMATION IN HE ALTH 4 The cloud model makes it much easier to keep data informing decisions with data analysis can improve up-to-date and in one place. We can neurologists. and general healthcare providers. and what we need to do to fix them. and off-the-shelf tablet PCs to monitor babies born Interested parties can run algorithms on this data Cloud-powered services to with Hypoplastic Left Heart Syndrome once they go home after surgery. and everyone else’s. They illustrate how and reduced the cost of caring for them. getting notes once a week on paper. without ever taking it out of the warehouse or learning improve population wellness including videos. much data as we can gather from as many sources as Virtual health reduces wait times and brings services we can find to get a clearer picture of the problems to people who may not otherwise have access to we’re facing in public health. Brighton and Sussex University Hospital. monitor. and prevent illness. to help create solutions to target specific problems in specific diagnose potential stroke victims properly and ensure populations at specific times. and leading killers like congestive heart failure. sharing data. uses work. applying the same model to patients suffering from feeding of datacenter infrastructure themselves. around the world. amplifying the impact of our public. deploy them widely. and geographical areas. This allows them because cloud providers continually deploy software to identify warning signs and take corrective actions updates and security patches as soon as they’re Let’s look at some real-world examples of how health very quickly if necessary. without having to do any care or digitizing processes. it’s possible to build centralized elements of the health system. Imagine with regulations. we with a specialist as quickly as you can make a Skype can learn which approaches are most effective for the call saves valuable time that could mean the difference population as a whole. services and offer them at a reduced cost. private. . shifting care into the community. Moreover. offering a layer Children’s Mercy Hospital in Kansas City.

proactively. Australia’s Optolexia tracks and analyzes eye movement patterns To explore more stories about innovation in health. and comply with recommendations such as follow-up tests and prescribed medications. clinicians. Dynamics 365. government. such as reduction in claims. DIGITAL TRANSFORMATION IN HE ALTH 5 Patient engagement that’s consistent and continuous children thought to have dyslexia. and tracking and combating personalized and continuous support for patients with closing communication gaps that increase delays and disease outbreaks. Access to up-to-date information stored in the patients across Asia Pacific. their chronic diseases. or identifiable risk Care coordination allows us to work more efficiently operational. and what measures work for and commercial industry to deliver public health at develop chronic disease management plans for individuals and their cohorts. we really need to stay organizations identify risk and take preventative take better care of populations who have specific connected with the people we serve. chronic behavioral health conditions. Fullerton Health in Singapore uses factors. business intelligence and predictive analytics to we’re falling short. Simply by clinical trial data. only half actually get screened annually as recommended. helping more expense. CoxHeath. than 70% achieve a 12-month abstinence rate. AiR (Assistance in Recovery). and populations. to connect amounts of data is powering innovative efforts in retinal exam (DRE) from 32 percent across their patients. social services. and public health services. . sharing contract. used the IRIS computing-intensive workloads and process massive platform to increase compliance rates for the diabetic management system. Silver Chain uses Microsoft’s cloud-based relationship to help identify the 10 to 15 percent of school-age please visit Microsoft’s health industry site. care for at-risk individuals and communities. IRIS developed a cloud-based appliance that allows We’re really just beginning to see what better access any primary care provider to screen patients during to health data and services can do for individuals routine visits in about ten minutes. such as curating research. The cloud’s unique ability to handle for-profit health system in Missouri. resulting in fewer to refine and deliver new services to even more cloud and tools for more efficient collaboration help us hospitalizations. we can increase the effectiveness of care. helping a number of areas that can have a profound impact constituents to as much as 70 percent for one key coordinate nurses to provide follow-up care to on public health. In this It’s clear. where in teams across health. long-term conditions. although Empowering public health diabetic retinopathy is the leading cause of preventable through the cloud blindness in diabetic Americans aged 20 to 65. measures. that the cloud is already Data analytics and machine learning help health empowering a revolution in health that will help us era of connected technology. A solution from Stockholm-based people with addictions and the elderly. and efficiently. making it possible encourages people to care about their health. a not. lower absenteeism. offers recently discharged patients in their homes. however. manage to teach them coping mechanisms much earlier. whether those risks are clinical or illnesses. As we better understand our needs. and a 60% people more quickly. For example. we can use the cloud scale.

The cloud model. health security and privacy regulations in the countries weeks. when you need it—no more. or months. which is necessary for storing or processing massive manage cloud data centers take physical. to get more storage space. Few organizations have the resources to set up manufacturers? storage space. technical. more Economics. never has to worry about paying for more than you’re using. and set it up before they can give you having fewer resources than you need. so you can easily tailor solutions to meet your needs? • Does it work with on-premises environments and with technologies from multiple cloud providers and device Speed. They deploy the latest security patches as soon as get exactly what you need. • Is it Enterprise-ready? Do the services it offers scale to large so your organization can meet the compliance requirements of you scale down instantly and automatically. Here is a short Trust. or more computing power has involved a lot of or manage very-largescale data centers. getting access to new or better tools. it takes minutes instead of days. and amounts of data. In other words. is pay-as-you-go. purchase utility. DIGITAL TRANSFORMATION IN HE ALTH 6 Benefits of cloud computing Choosing a cloud offering Health organizations need cloud services that are not only powerful. or where you operate. Traditionally. This way you never have to worry about hardware and/or software. so you can safely store and process updated software. but also secure and compliant. When you need fewer resources. relationship management. like a waiting. and analytics. you organizations with many users or customers? regulators. The cloud provides an almost infinite set of computing checklist to consider when evaluating cloud offerings: Health data needs to be protected. • Does it offer more than infrastructure. so you get them automatically. personal health information? . they’re available. Security is a big concern when it comes to cloud adoption. Scale. no less. you can scale operational measures to achieve and maintain security and privacy up instantly and automatically. When you need more resources. compute cycles. With the cloud. such as platforms that support core functions for productivity. The industry experts who resources. communications. and your organization • Does it have certifications to show it complies with what you need. This happens when IT has to get budget.

All rights reserved. reference purposes. Some examples are for illustration only and are fictitious. Microsoft and Windows are either registered of using it. association is intended or inferred. You may copy and use this document for other Internet Web site references.   . This document is provided This document does not provide you with any legal rights to any intellectual “as-is. including URL and property in any Microsoft product. No real trademarks of Microsoft Corporation in the United States and/or other countries.” Information and views expressed in this document.com/health © 2017 Microsoft Corporation. You bear the risk your internal. may change without notice.microsoft.