The Microsoft Cloud empowers organizations of
all sizes to re-envision the way they bring together
people, data, and processes that better engage
From Illness
patients and customers, empower care teams to Wellness:
and employees, optimize clinical and operational
effectiveness, and digitally transform health. Transforming
Public Health

By Gareth Hall,
Director of Business Development,
Microsoft Worldwide Health

Why don’t we try and change that?” Public health and human and social services often fill the gap for people who get left behind by what everyone else thinks healthcare is. aging. . and what’s trending. we work for the national illness service. We simply can’t keep up with a population that’s growing. 1. we must transform the very expensive and reactive “sick care” model of public health to a proactive one that focuses on population wellness. and more encumbered by chronic disease. We need to understand current levels of health. Costs are rising and not enough people are getting the services they need. “Remember. To optimize the use of public resources and better serve our citizens. my chief executive used to say at the start of every board meeting. not the national health service. our biggest health problems.DIGITAL TRANSFORMATION IN HE ALTH 2 When I worked for a public health organization.

The more complete data we have. there’s virtually no limit to storage or ously collect. like Zika or influenza. Although the appropriate services. as cost effectively as possible. we may have some ideas. because they’re backed by incomplete And let’s not forget—we need to do all of the above and fragmented information such as small. The secret to their success is cloud computing. We then need to understand what’s causing our Let’s say we’re able to gather the necessary data. who’s getting services and who’s not. If we’re limiting ourselves to the problems we think we have. In the cloud. and the It’s very difficult to know the best way to promote more thorough our analysis. the more intelligently we wellness in a particular population. We must apply our resources to developing and of illness. we need an amalgam of information from The great news is that public health and human and providers. rates 3. we don’t actually know if they’re right. We then need to take things public health crises. point-in. location-specific studies about a particular illness as possible. and store data computing cycles. DIGITAL TRANSFORMATION IN HE ALTH 3 2. public health To make public health work more effectively and efficiently. It’s possible to build a secure data about populations—automatically. or just the ones we know about. aggregate. and get ahead of trends before they become This requires analysis. But social services organizations around the world are gathering and updating information siloed inside already doing exactly this. biggest health problems and what we can do to That’s only the first step. structure. we may not make progress against the actual Pooling resources to benefit problems that need solving. we could continu. a full and accurate picture of the population’s health: how community demographics are shifting. How safe and reliable is it to express mail hard drives back and forth? In an ideal world. for as many people time. payors. and government sources. warehouse that will always be connected to multiple . and providing services that reduce incidents of illness which communities are healthier or sicker than others. because it’s very can apply our public investments to design and deliver difficult to understand the current picture. multiple organizations has been notoriously difficult. Now we need to turn it into mitigate them. one step further to try and uncover causes and cor- relations.

of abstraction that allows authorized parties to access an app called CHAMP. monitor. sharing data. services and offer them at a reduced cost. amplifying the impact of our public. such as ambulances. private. The solution has dramatically available. uses Since cloud solutions scale easily. the identities of the people it describes. and they receive the right treatment. uses work. or for specific subpopulations between life and death or permanent disability. around the world. the data—with strict oversight. closing gaps in communication. and off-the-shelf tablet PCs to monitor babies born Interested parties can run algorithms on this data Cloud-powered services to with Hypoplastic Left Heart Syndrome once they go home after surgery. of the National Health Service in the UK. It allows us to analyze as results for individuals and communities. deploy them widely. and geographical areas. and everyone else’s. Brighton and Sussex University Hospital. and can be accessed compliant telehealth technology to connect different from anywhere. to help create solutions to target specific problems in specific diagnose potential stroke victims properly and ensure populations at specific times. shifting care into the community. which runs on Microsoft Azure. DIGITAL TRANSFORMATION IN HE ALTH 4 The cloud model makes it much easier to keep data informing decisions with data analysis can improve up-to-date and in one place. Over time. and prevent illness. we with a specialist as quickly as you can make a Skype can learn which approaches are most effective for the call saves valuable time that could mean the difference population as a whole. vs. and general healthcare providers. . Moreover. applying the same model to patients suffering from feeding of datacenter infrastructure themselves. and leading killers like congestive heart failure. Missouri. We can share our learning Remote patient monitoring allows us to move (and our data) with other public health agencies care outside of hospitals to patients’ homes. Imagine with regulations. without ever taking it out of the warehouse or learning improve population wellness including videos. They illustrate how and reduced the cost of caring for them. it’s possible to build centralized elements of the health system. what may be causing them. compliant treat. several times a day from parents. offering a layer Children’s Mercy Hospital in Kansas City. much data as we can gather from as many sources as Virtual health reduces wait times and brings services we can find to get a clearer picture of the problems to people who may not otherwise have access to we’re facing in public health. without having to do any care or digitizing processes. getting notes once a week on paper. Care teams receive digital data. The ability to confer monitor their impact on public health. We can neurologists. and what we need to do to fix them. This allows them because cloud providers continually deploy software to identify warning signs and take corrective actions updates and security patches as soon as they’re Let’s look at some real-world examples of how health very quickly if necessary. or commercial sources. part them. clinicians and researchers always have organizations are using cloud-based solutions to better increased the survival rates of these very fragile children immediate access to the latest technology.

lower absenteeism. and comply with recommendations such as follow-up tests and prescribed medications. whether those risks are clinical or illnesses. measures. that the cloud is already Data analytics and machine learning help health empowering a revolution in health that will help us era of connected technology. helping more expense. care for at-risk individuals and communities. and populations. social services. such as curating research. long-term conditions. government. to connect amounts of data is powering innovative efforts in retinal exam (DRE) from 32 percent across their patients. we can increase the effectiveness of care. DIGITAL TRANSFORMATION IN HE ALTH 5 Patient engagement that’s consistent and continuous children thought to have dyslexia. Australia’s Optolexia tracks and analyzes eye movement patterns To explore more stories about innovation in health. clinicians. making it possible encourages people to care about their health. and what measures work for and commercial industry to deliver public health at develop chronic disease management plans for individuals and their cohorts. As we better understand our needs. or identifiable risk Care coordination allows us to work more efficiently operational. Access to up-to-date information stored in the patients across Asia Pacific. we really need to stay organizations identify risk and take preventative take better care of populations who have specific connected with the people we serve. manage to teach them coping mechanisms much earlier. and public health services. AiR (Assistance in Recovery). sharing contract. A solution from Stockholm-based people with addictions and the elderly. than 70% achieve a 12-month abstinence rate. proactively. however. where in teams across health. Simply by clinical trial data. helping a number of areas that can have a profound impact constituents to as much as 70 percent for one key coordinate nurses to provide follow-up care to on public health. . In this It’s clear. only half actually get screened annually as recommended. although Empowering public health diabetic retinopathy is the leading cause of preventable through the cloud blindness in diabetic Americans aged 20 to 65. and tracking and combating personalized and continuous support for patients with closing communication gaps that increase delays and disease outbreaks. used the IRIS computing-intensive workloads and process massive platform to increase compliance rates for the diabetic management system. IRIS developed a cloud-based appliance that allows We’re really just beginning to see what better access any primary care provider to screen patients during to health data and services can do for individuals routine visits in about ten minutes. their chronic diseases. CoxHeath. chronic behavioral health conditions. a not. and a 60% people more quickly. we can use the cloud scale. Silver Chain uses Microsoft’s cloud-based relationship to help identify the 10 to 15 percent of school-age please visit Microsoft’s health industry site. resulting in fewer to refine and deliver new services to even more cloud and tools for more efficient collaboration help us hospitalizations. The cloud’s unique ability to handle for-profit health system in Missouri. and efficiently. business intelligence and predictive analytics to we’re falling short. Dynamics 365. such as reduction in claims. offers recently discharged patients in their homes. For example. Fullerton Health in Singapore uses factors.

purchase utility. you can scale operational measures to achieve and maintain security and privacy up instantly and automatically. The cloud model. more Economics. Here is a short Trust. but also secure and compliant. no less. it takes minutes instead of days. They deploy the latest security patches as soon as get exactly what you need. like a waiting. or more computing power has involved a lot of or manage very-largescale data centers. so you can safely store and process updated software. This way you never have to worry about hardware and/or software. compute cycles. and set it up before they can give you having fewer resources than you need. or months. which is necessary for storing or processing massive manage cloud data centers take physical. • Is it Enterprise-ready? Do the services it offers scale to large so your organization can meet the compliance requirements of you scale down instantly and automatically. The industry experts who resources. communications. Scale. getting access to new or better tools. such as platforms that support core functions for productivity. With the cloud. When you need more resources. Security is a big concern when it comes to cloud adoption. and amounts of data. Traditionally. so you can easily tailor solutions to meet your needs? • Does it work with on-premises environments and with technologies from multiple cloud providers and device Speed. In other words. DIGITAL TRANSFORMATION IN HE ALTH 6 Benefits of cloud computing Choosing a cloud offering Health organizations need cloud services that are not only powerful. is pay-as-you-go. This happens when IT has to get budget. or where you operate. When you need fewer resources. you organizations with many users or customers? regulators. when you need it—no more. personal health information? . and your organization • Does it have certifications to show it complies with what you need. they’re available. The cloud provides an almost infinite set of computing checklist to consider when evaluating cloud offerings: Health data needs to be protected. relationship management. health security and privacy regulations in the countries weeks. never has to worry about paying for more than you’re using. to get more storage space. and analytics. technical. • Does it offer more than infrastructure. so you get them automatically. Few organizations have the resources to set up manufacturers? storage space.

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