DIGITAL TRANSFORMATION IN HE ALTH

The Microsoft Cloud empowers organizations of
all sizes to re-envision the way they bring together
people, data, and processes that better engage
From Illness
patients and customers, empower care teams to Wellness:
and employees, optimize clinical and operational
effectiveness, and digitally transform health. Transforming
Public Health

By Gareth Hall,
Director of Business Development,
Microsoft Worldwide Health

. We need to understand current levels of health. “Remember. my chief executive used to say at the start of every board meeting.DIGITAL TRANSFORMATION IN HE ALTH 2 When I worked for a public health organization. and more encumbered by chronic disease. and what’s trending. our biggest health problems. 1. Costs are rising and not enough people are getting the services they need. aging. we work for the national illness service. We simply can’t keep up with a population that’s growing. To optimize the use of public resources and better serve our citizens. not the national health service. we must transform the very expensive and reactive “sick care” model of public health to a proactive one that focuses on population wellness. Why don’t we try and change that?” Public health and human and social services often fill the gap for people who get left behind by what everyone else thinks healthcare is.

If we’re limiting ourselves to the problems we think we have. In the cloud. like Zika or influenza. there’s virtually no limit to storage or ously collect. and providing services that reduce incidents of illness which communities are healthier or sicker than others. rates 3. But social services organizations around the world are gathering and updating information siloed inside already doing exactly this. who’s getting services and who’s not. Now we need to turn it into mitigate them. a full and accurate picture of the population’s health: how community demographics are shifting. We must apply our resources to developing and of illness. The more complete data we have. warehouse that will always be connected to multiple . structure. we could continu. we may not make progress against the actual Pooling resources to benefit problems that need solving. and store data computing cycles. we may have some ideas. payors. public health To make public health work more effectively and efficiently. We then need to understand what’s causing our Let’s say we’re able to gather the necessary data. We then need to take things public health crises. we don’t actually know if they’re right. biggest health problems and what we can do to That’s only the first step. the more intelligently we wellness in a particular population. for as many people time. and government sources. location-specific studies about a particular illness as possible. It’s possible to build a secure data about populations—automatically. How safe and reliable is it to express mail hard drives back and forth? In an ideal world. because they’re backed by incomplete And let’s not forget—we need to do all of the above and fragmented information such as small. one step further to try and uncover causes and cor- relations. as cost effectively as possible. The secret to their success is cloud computing. because it’s very can apply our public investments to design and deliver difficult to understand the current picture. and get ahead of trends before they become This requires analysis. we need an amalgam of information from The great news is that public health and human and providers. point-in. multiple organizations has been notoriously difficult. and the It’s very difficult to know the best way to promote more thorough our analysis. Although the appropriate services. DIGITAL TRANSFORMATION IN HE ALTH 3 2. aggregate. or just the ones we know about.

without having to do any care or digitizing processes. . we with a specialist as quickly as you can make a Skype can learn which approaches are most effective for the call saves valuable time that could mean the difference population as a whole. and what we need to do to fix them. services and offer them at a reduced cost. around the world. and prevent illness. It allows us to analyze as results for individuals and communities. getting notes once a week on paper. much data as we can gather from as many sources as Virtual health reduces wait times and brings services we can find to get a clearer picture of the problems to people who may not otherwise have access to we’re facing in public health. This allows them because cloud providers continually deploy software to identify warning signs and take corrective actions updates and security patches as soon as they’re Let’s look at some real-world examples of how health very quickly if necessary. uses work. which runs on Microsoft Azure. vs. They illustrate how and reduced the cost of caring for them. such as ambulances. applying the same model to patients suffering from feeding of datacenter infrastructure themselves. or for specific subpopulations between life and death or permanent disability. uses Since cloud solutions scale easily. compliant treat. We can share our learning Remote patient monitoring allows us to move (and our data) with other public health agencies care outside of hospitals to patients’ homes. of the National Health Service in the UK. and general healthcare providers. to help create solutions to target specific problems in specific diagnose potential stroke victims properly and ensure populations at specific times. The solution has dramatically available. shifting care into the community. Moreover. and everyone else’s. and they receive the right treatment. the identities of the people it describes. Missouri. private. The ability to confer monitor their impact on public health. of abstraction that allows authorized parties to access an app called CHAMP. or commercial sources. what may be causing them. DIGITAL TRANSFORMATION IN HE ALTH 4 The cloud model makes it much easier to keep data informing decisions with data analysis can improve up-to-date and in one place. Care teams receive digital data. deploy them widely. and can be accessed compliant telehealth technology to connect different from anywhere. the data—with strict oversight. and leading killers like congestive heart failure. monitor. sharing data. offering a layer Children’s Mercy Hospital in Kansas City. amplifying the impact of our public. it’s possible to build centralized elements of the health system. and off-the-shelf tablet PCs to monitor babies born Interested parties can run algorithms on this data Cloud-powered services to with Hypoplastic Left Heart Syndrome once they go home after surgery. closing gaps in communication. without ever taking it out of the warehouse or learning improve population wellness including videos. and geographical areas. Over time. Brighton and Sussex University Hospital. Imagine with regulations. clinicians and researchers always have organizations are using cloud-based solutions to better increased the survival rates of these very fragile children immediate access to the latest technology. several times a day from parents. We can neurologists. part them.

The cloud’s unique ability to handle for-profit health system in Missouri. and comply with recommendations such as follow-up tests and prescribed medications. making it possible encourages people to care about their health. we really need to stay organizations identify risk and take preventative take better care of populations who have specific connected with the people we serve. offers recently discharged patients in their homes. and public health services. although Empowering public health diabetic retinopathy is the leading cause of preventable through the cloud blindness in diabetic Americans aged 20 to 65. helping a number of areas that can have a profound impact constituents to as much as 70 percent for one key coordinate nurses to provide follow-up care to on public health. their chronic diseases. and what measures work for and commercial industry to deliver public health at develop chronic disease management plans for individuals and their cohorts. business intelligence and predictive analytics to we’re falling short. IRIS developed a cloud-based appliance that allows We’re really just beginning to see what better access any primary care provider to screen patients during to health data and services can do for individuals routine visits in about ten minutes. AiR (Assistance in Recovery). Fullerton Health in Singapore uses factors. Dynamics 365. . Australia’s Optolexia tracks and analyzes eye movement patterns To explore more stories about innovation in health. sharing contract. chronic behavioral health conditions. clinicians. and efficiently. government. care for at-risk individuals and communities. and populations. proactively. long-term conditions. manage to teach them coping mechanisms much earlier. CoxHeath. however. whether those risks are clinical or illnesses. where in teams across health. that the cloud is already Data analytics and machine learning help health empowering a revolution in health that will help us era of connected technology. For example. to connect amounts of data is powering innovative efforts in retinal exam (DRE) from 32 percent across their patients. resulting in fewer to refine and deliver new services to even more cloud and tools for more efficient collaboration help us hospitalizations. such as reduction in claims. used the IRIS computing-intensive workloads and process massive platform to increase compliance rates for the diabetic management system. and a 60% people more quickly. we can increase the effectiveness of care. we can use the cloud scale. Silver Chain uses Microsoft’s cloud-based relationship to help identify the 10 to 15 percent of school-age please visit Microsoft’s health industry site. Simply by clinical trial data. and tracking and combating personalized and continuous support for patients with closing communication gaps that increase delays and disease outbreaks. such as curating research. DIGITAL TRANSFORMATION IN HE ALTH 5 Patient engagement that’s consistent and continuous children thought to have dyslexia. a not. social services. than 70% achieve a 12-month abstinence rate. only half actually get screened annually as recommended. helping more expense. measures. In this It’s clear. A solution from Stockholm-based people with addictions and the elderly. Access to up-to-date information stored in the patients across Asia Pacific. or identifiable risk Care coordination allows us to work more efficiently operational. As we better understand our needs. lower absenteeism.

The industry experts who resources. such as platforms that support core functions for productivity. • Is it Enterprise-ready? Do the services it offers scale to large so your organization can meet the compliance requirements of you scale down instantly and automatically. no less. you can scale operational measures to achieve and maintain security and privacy up instantly and automatically. • Does it offer more than infrastructure. technical. more Economics. which is necessary for storing or processing massive manage cloud data centers take physical. or more computing power has involved a lot of or manage very-largescale data centers. or where you operate. when you need it—no more. Scale. When you need fewer resources. and amounts of data. Few organizations have the resources to set up manufacturers? storage space. Traditionally. They deploy the latest security patches as soon as get exactly what you need. you organizations with many users or customers? regulators. The cloud model. or months. With the cloud. it takes minutes instead of days. never has to worry about paying for more than you’re using. Security is a big concern when it comes to cloud adoption. relationship management. to get more storage space. health security and privacy regulations in the countries weeks. communications. they’re available. and set it up before they can give you having fewer resources than you need. getting access to new or better tools. This way you never have to worry about hardware and/or software. and your organization • Does it have certifications to show it complies with what you need. personal health information? . compute cycles. In other words. is pay-as-you-go. DIGITAL TRANSFORMATION IN HE ALTH 6 Benefits of cloud computing Choosing a cloud offering Health organizations need cloud services that are not only powerful. so you can safely store and process updated software. but also secure and compliant. purchase utility. like a waiting. and analytics. This happens when IT has to get budget. The cloud provides an almost infinite set of computing checklist to consider when evaluating cloud offerings: Health data needs to be protected. Here is a short Trust. When you need more resources. so you get them automatically. so you can easily tailor solutions to meet your needs? • Does it work with on-premises environments and with technologies from multiple cloud providers and device Speed.

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