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The Microsoft Cloud empowers organizations of
all sizes to re-envision the way they bring together
people, data, and processes that better engage
From Illness
patients and customers, empower care teams to Wellness:
and employees, optimize clinical and operational
effectiveness, and digitally transform health. Transforming
Public Health

By Gareth Hall,
Director of Business Development,
Microsoft Worldwide Health

and what’s trending. We simply can’t keep up with a population that’s growing.DIGITAL TRANSFORMATION IN HE ALTH 2 When I worked for a public health organization. and more encumbered by chronic disease. 1. Why don’t we try and change that?” Public health and human and social services often fill the gap for people who get left behind by what everyone else thinks healthcare is. aging. To optimize the use of public resources and better serve our citizens. We need to understand current levels of health. our biggest health problems. . not the national health service. we work for the national illness service. “Remember. we must transform the very expensive and reactive “sick care” model of public health to a proactive one that focuses on population wellness. Costs are rising and not enough people are getting the services they need. my chief executive used to say at the start of every board meeting.

The secret to their success is cloud computing. The more complete data we have. Although the appropriate services. and get ahead of trends before they become This requires analysis. we may have some ideas. and government sources. biggest health problems and what we can do to That’s only the first step. If we’re limiting ourselves to the problems we think we have. public health To make public health work more effectively and efficiently. and providing services that reduce incidents of illness which communities are healthier or sicker than others. We then need to take things public health crises. Now we need to turn it into mitigate them. But social services organizations around the world are gathering and updating information siloed inside already doing exactly this. we need an amalgam of information from The great news is that public health and human and providers. payors. warehouse that will always be connected to multiple . aggregate. the more intelligently we wellness in a particular population. We must apply our resources to developing and of illness. there’s virtually no limit to storage or ously collect. rates 3. we could continu. and store data computing cycles. and the It’s very difficult to know the best way to promote more thorough our analysis. point-in. It’s possible to build a secure data about populations—automatically. location-specific studies about a particular illness as possible. we may not make progress against the actual Pooling resources to benefit problems that need solving. DIGITAL TRANSFORMATION IN HE ALTH 3 2. one step further to try and uncover causes and cor- relations. a full and accurate picture of the population’s health: how community demographics are shifting. In the cloud. or just the ones we know about. for as many people time. who’s getting services and who’s not. as cost effectively as possible. We then need to understand what’s causing our Let’s say we’re able to gather the necessary data. How safe and reliable is it to express mail hard drives back and forth? In an ideal world. because they’re backed by incomplete And let’s not forget—we need to do all of the above and fragmented information such as small. structure. multiple organizations has been notoriously difficult. we don’t actually know if they’re right. like Zika or influenza. because it’s very can apply our public investments to design and deliver difficult to understand the current picture.

such as ambulances. it’s possible to build centralized elements of the health system. and prevent illness. the data—with strict oversight. much data as we can gather from as many sources as Virtual health reduces wait times and brings services we can find to get a clearer picture of the problems to people who may not otherwise have access to we’re facing in public health. we with a specialist as quickly as you can make a Skype can learn which approaches are most effective for the call saves valuable time that could mean the difference population as a whole. DIGITAL TRANSFORMATION IN HE ALTH 4 The cloud model makes it much easier to keep data informing decisions with data analysis can improve up-to-date and in one place. and can be accessed compliant telehealth technology to connect different from anywhere. of abstraction that allows authorized parties to access an app called CHAMP. vs. Moreover. Brighton and Sussex University Hospital. the identities of the people it describes. offering a layer Children’s Mercy Hospital in Kansas City. The ability to confer monitor their impact on public health. and leading killers like congestive heart failure. deploy them widely. closing gaps in communication. clinicians and researchers always have organizations are using cloud-based solutions to better increased the survival rates of these very fragile children immediate access to the latest technology. amplifying the impact of our public. and geographical areas. without having to do any care or digitizing processes. Missouri. uses Since cloud solutions scale easily. several times a day from parents. Imagine with regulations. or commercial sources. and off-the-shelf tablet PCs to monitor babies born Interested parties can run algorithms on this data Cloud-powered services to with Hypoplastic Left Heart Syndrome once they go home after surgery. private. monitor. without ever taking it out of the warehouse or learning improve population wellness including videos. around the world. uses work. Over time. The solution has dramatically available. and general healthcare providers. and they receive the right treatment. They illustrate how and reduced the cost of caring for them. to help create solutions to target specific problems in specific diagnose potential stroke victims properly and ensure populations at specific times. getting notes once a week on paper. what may be causing them. Care teams receive digital data. This allows them because cloud providers continually deploy software to identify warning signs and take corrective actions updates and security patches as soon as they’re Let’s look at some real-world examples of how health very quickly if necessary. sharing data. applying the same model to patients suffering from feeding of datacenter infrastructure themselves. It allows us to analyze as results for individuals and communities. . or for specific subpopulations between life and death or permanent disability. services and offer them at a reduced cost. which runs on Microsoft Azure. part them. We can share our learning Remote patient monitoring allows us to move (and our data) with other public health agencies care outside of hospitals to patients’ homes. compliant treat. and what we need to do to fix them. of the National Health Service in the UK. We can neurologists. shifting care into the community. and everyone else’s.

A solution from Stockholm-based people with addictions and the elderly. measures. their chronic diseases. Simply by clinical trial data. Silver Chain uses Microsoft’s cloud-based relationship to help identify the 10 to 15 percent of school-age please visit Microsoft’s health industry site. proactively. and a 60% people more quickly. used the IRIS computing-intensive workloads and process massive platform to increase compliance rates for the diabetic management system. resulting in fewer to refine and deliver new services to even more cloud and tools for more efficient collaboration help us hospitalizations. and public health services. we can use the cloud scale. IRIS developed a cloud-based appliance that allows We’re really just beginning to see what better access any primary care provider to screen patients during to health data and services can do for individuals routine visits in about ten minutes. where in teams across health. helping more expense. than 70% achieve a 12-month abstinence rate. lower absenteeism. The cloud’s unique ability to handle for-profit health system in Missouri. . long-term conditions. and efficiently. however. such as reduction in claims. CoxHeath. social services. making it possible encourages people to care about their health. For example. sharing contract. Access to up-to-date information stored in the patients across Asia Pacific. As we better understand our needs. and comply with recommendations such as follow-up tests and prescribed medications. DIGITAL TRANSFORMATION IN HE ALTH 5 Patient engagement that’s consistent and continuous children thought to have dyslexia. helping a number of areas that can have a profound impact constituents to as much as 70 percent for one key coordinate nurses to provide follow-up care to on public health. government. chronic behavioral health conditions. In this It’s clear. that the cloud is already Data analytics and machine learning help health empowering a revolution in health that will help us era of connected technology. such as curating research. Dynamics 365. to connect amounts of data is powering innovative efforts in retinal exam (DRE) from 32 percent across their patients. and populations. we can increase the effectiveness of care. or identifiable risk Care coordination allows us to work more efficiently operational. whether those risks are clinical or illnesses. business intelligence and predictive analytics to we’re falling short. a not. although Empowering public health diabetic retinopathy is the leading cause of preventable through the cloud blindness in diabetic Americans aged 20 to 65. care for at-risk individuals and communities. only half actually get screened annually as recommended. AiR (Assistance in Recovery). manage to teach them coping mechanisms much earlier. Fullerton Health in Singapore uses factors. Australia’s Optolexia tracks and analyzes eye movement patterns To explore more stories about innovation in health. and tracking and combating personalized and continuous support for patients with closing communication gaps that increase delays and disease outbreaks. and what measures work for and commercial industry to deliver public health at develop chronic disease management plans for individuals and their cohorts. we really need to stay organizations identify risk and take preventative take better care of populations who have specific connected with the people we serve. offers recently discharged patients in their homes. clinicians.

DIGITAL TRANSFORMATION IN HE ALTH 6 Benefits of cloud computing Choosing a cloud offering Health organizations need cloud services that are not only powerful. such as platforms that support core functions for productivity. you organizations with many users or customers? regulators. Scale. communications. compute cycles. When you need more resources. The cloud model. • Is it Enterprise-ready? Do the services it offers scale to large so your organization can meet the compliance requirements of you scale down instantly and automatically. Few organizations have the resources to set up manufacturers? storage space. it takes minutes instead of days. In other words. to get more storage space. you can scale operational measures to achieve and maintain security and privacy up instantly and automatically. no less. The cloud provides an almost infinite set of computing checklist to consider when evaluating cloud offerings: Health data needs to be protected. or months. more Economics. getting access to new or better tools. like a waiting. which is necessary for storing or processing massive manage cloud data centers take physical. When you need fewer resources. so you can safely store and process updated software. or where you operate. Traditionally. Here is a short Trust. relationship management. when you need it—no more. so you get them automatically. purchase utility. technical. so you can easily tailor solutions to meet your needs? • Does it work with on-premises environments and with technologies from multiple cloud providers and device Speed. This way you never have to worry about hardware and/or software. and analytics. is pay-as-you-go. They deploy the latest security patches as soon as get exactly what you need. The industry experts who resources. • Does it offer more than infrastructure. and amounts of data. and set it up before they can give you having fewer resources than you need. but also secure and compliant. With the cloud. health security and privacy regulations in the countries weeks. and your organization • Does it have certifications to show it complies with what you need. Security is a big concern when it comes to cloud adoption. personal health information? . never has to worry about paying for more than you’re using. This happens when IT has to get budget. or more computing power has involved a lot of or manage very-largescale data centers. they’re available.

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