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The Microsoft Cloud empowers organizations of
all sizes to re-envision the way they bring together
people, data, and processes that better engage
From Illness
patients and customers, empower care teams to Wellness:
and employees, optimize clinical and operational
effectiveness, and digitally transform health. Transforming
Public Health

By Gareth Hall,
Director of Business Development,
Microsoft Worldwide Health

DIGITAL TRANSFORMATION IN HE ALTH 2 When I worked for a public health organization. We simply can’t keep up with a population that’s growing. we must transform the very expensive and reactive “sick care” model of public health to a proactive one that focuses on population wellness. To optimize the use of public resources and better serve our citizens. and more encumbered by chronic disease. not the national health service. We need to understand current levels of health. our biggest health problems. “Remember. 1. we work for the national illness service. Costs are rising and not enough people are getting the services they need. . aging. Why don’t we try and change that?” Public health and human and social services often fill the gap for people who get left behind by what everyone else thinks healthcare is. and what’s trending. my chief executive used to say at the start of every board meeting.

It’s possible to build a secure data about populations—automatically. we need an amalgam of information from The great news is that public health and human and providers. public health To make public health work more effectively and efficiently. we don’t actually know if they’re right. and government sources. as cost effectively as possible. warehouse that will always be connected to multiple . rates 3. The more complete data we have. and the It’s very difficult to know the best way to promote more thorough our analysis. multiple organizations has been notoriously difficult. payors. DIGITAL TRANSFORMATION IN HE ALTH 3 2. because they’re backed by incomplete And let’s not forget—we need to do all of the above and fragmented information such as small. we may have some ideas. one step further to try and uncover causes and cor- relations. the more intelligently we wellness in a particular population. and providing services that reduce incidents of illness which communities are healthier or sicker than others. for as many people time. there’s virtually no limit to storage or ously collect. who’s getting services and who’s not. We then need to take things public health crises. Although the appropriate services. and store data computing cycles. aggregate. If we’re limiting ourselves to the problems we think we have. structure. How safe and reliable is it to express mail hard drives back and forth? In an ideal world. we may not make progress against the actual Pooling resources to benefit problems that need solving. But social services organizations around the world are gathering and updating information siloed inside already doing exactly this. location-specific studies about a particular illness as possible. Now we need to turn it into mitigate them. We then need to understand what’s causing our Let’s say we’re able to gather the necessary data. because it’s very can apply our public investments to design and deliver difficult to understand the current picture. We must apply our resources to developing and of illness. biggest health problems and what we can do to That’s only the first step. or just the ones we know about. In the cloud. we could continu. like Zika or influenza. and get ahead of trends before they become This requires analysis. a full and accurate picture of the population’s health: how community demographics are shifting. point-in. The secret to their success is cloud computing.

applying the same model to patients suffering from feeding of datacenter infrastructure themselves. Care teams receive digital data. monitor. amplifying the impact of our public. part them. clinicians and researchers always have organizations are using cloud-based solutions to better increased the survival rates of these very fragile children immediate access to the latest technology. We can neurologists. several times a day from parents. it’s possible to build centralized elements of the health system. offering a layer Children’s Mercy Hospital in Kansas City. or for specific subpopulations between life and death or permanent disability. The solution has dramatically available. much data as we can gather from as many sources as Virtual health reduces wait times and brings services we can find to get a clearer picture of the problems to people who may not otherwise have access to we’re facing in public health. DIGITAL TRANSFORMATION IN HE ALTH 4 The cloud model makes it much easier to keep data informing decisions with data analysis can improve up-to-date and in one place. Missouri. The ability to confer monitor their impact on public health. We can share our learning Remote patient monitoring allows us to move (and our data) with other public health agencies care outside of hospitals to patients’ homes. Moreover. and they receive the right treatment. sharing data. and prevent illness. uses Since cloud solutions scale easily. what may be causing them. They illustrate how and reduced the cost of caring for them. deploy them widely. and leading killers like congestive heart failure. and general healthcare providers. the identities of the people it describes. of the National Health Service in the UK. or commercial sources. shifting care into the community. around the world. the data—with strict oversight. and geographical areas. private. without ever taking it out of the warehouse or learning improve population wellness including videos. It allows us to analyze as results for individuals and communities. This allows them because cloud providers continually deploy software to identify warning signs and take corrective actions updates and security patches as soon as they’re Let’s look at some real-world examples of how health very quickly if necessary. to help create solutions to target specific problems in specific diagnose potential stroke victims properly and ensure populations at specific times. without having to do any care or digitizing processes. we with a specialist as quickly as you can make a Skype can learn which approaches are most effective for the call saves valuable time that could mean the difference population as a whole. and everyone else’s. Brighton and Sussex University Hospital. and off-the-shelf tablet PCs to monitor babies born Interested parties can run algorithms on this data Cloud-powered services to with Hypoplastic Left Heart Syndrome once they go home after surgery. such as ambulances. which runs on Microsoft Azure. of abstraction that allows authorized parties to access an app called CHAMP. Imagine with regulations. uses work. Over time. vs. services and offer them at a reduced cost. compliant treat. getting notes once a week on paper. closing gaps in communication. . and can be accessed compliant telehealth technology to connect different from anywhere. and what we need to do to fix them.

such as reduction in claims. Australia’s Optolexia tracks and analyzes eye movement patterns To explore more stories about innovation in health. A solution from Stockholm-based people with addictions and the elderly. than 70% achieve a 12-month abstinence rate. AiR (Assistance in Recovery). DIGITAL TRANSFORMATION IN HE ALTH 5 Patient engagement that’s consistent and continuous children thought to have dyslexia. to connect amounts of data is powering innovative efforts in retinal exam (DRE) from 32 percent across their patients. used the IRIS computing-intensive workloads and process massive platform to increase compliance rates for the diabetic management system. such as curating research. offers recently discharged patients in their homes. where in teams across health. CoxHeath. Fullerton Health in Singapore uses factors. or identifiable risk Care coordination allows us to work more efficiently operational. however. For example. their chronic diseases. helping a number of areas that can have a profound impact constituents to as much as 70 percent for one key coordinate nurses to provide follow-up care to on public health. social services. lower absenteeism. and comply with recommendations such as follow-up tests and prescribed medications. manage to teach them coping mechanisms much earlier. and public health services. business intelligence and predictive analytics to we’re falling short. although Empowering public health diabetic retinopathy is the leading cause of preventable through the cloud blindness in diabetic Americans aged 20 to 65. As we better understand our needs. sharing contract. Simply by clinical trial data. In this It’s clear. IRIS developed a cloud-based appliance that allows We’re really just beginning to see what better access any primary care provider to screen patients during to health data and services can do for individuals routine visits in about ten minutes. long-term conditions. Silver Chain uses Microsoft’s cloud-based relationship to help identify the 10 to 15 percent of school-age please visit Microsoft’s health industry site. whether those risks are clinical or illnesses. The cloud’s unique ability to handle for-profit health system in Missouri. and populations. and tracking and combating personalized and continuous support for patients with closing communication gaps that increase delays and disease outbreaks. and a 60% people more quickly. Access to up-to-date information stored in the patients across Asia Pacific. proactively. measures. we can use the cloud scale. that the cloud is already Data analytics and machine learning help health empowering a revolution in health that will help us era of connected technology. chronic behavioral health conditions. we can increase the effectiveness of care. we really need to stay organizations identify risk and take preventative take better care of populations who have specific connected with the people we serve. care for at-risk individuals and communities. a not. Dynamics 365. and what measures work for and commercial industry to deliver public health at develop chronic disease management plans for individuals and their cohorts. only half actually get screened annually as recommended. making it possible encourages people to care about their health. resulting in fewer to refine and deliver new services to even more cloud and tools for more efficient collaboration help us hospitalizations. government. clinicians. and efficiently. . helping more expense.

purchase utility. communications. Few organizations have the resources to set up manufacturers? storage space. they’re available. compute cycles. never has to worry about paying for more than you’re using. so you can safely store and process updated software. When you need fewer resources. more Economics. They deploy the latest security patches as soon as get exactly what you need. and amounts of data. The cloud model. such as platforms that support core functions for productivity. personal health information? . or more computing power has involved a lot of or manage very-largescale data centers. This happens when IT has to get budget. to get more storage space. This way you never have to worry about hardware and/or software. like a waiting. and set it up before they can give you having fewer resources than you need. With the cloud. but also secure and compliant. no less. getting access to new or better tools. technical. you can scale operational measures to achieve and maintain security and privacy up instantly and automatically. it takes minutes instead of days. In other words. • Is it Enterprise-ready? Do the services it offers scale to large so your organization can meet the compliance requirements of you scale down instantly and automatically. is pay-as-you-go. DIGITAL TRANSFORMATION IN HE ALTH 6 Benefits of cloud computing Choosing a cloud offering Health organizations need cloud services that are not only powerful. and your organization • Does it have certifications to show it complies with what you need. Traditionally. so you can easily tailor solutions to meet your needs? • Does it work with on-premises environments and with technologies from multiple cloud providers and device Speed. relationship management. Security is a big concern when it comes to cloud adoption. or months. which is necessary for storing or processing massive manage cloud data centers take physical. and analytics. Scale. health security and privacy regulations in the countries weeks. When you need more resources. or where you operate. so you get them automatically. Here is a short Trust. when you need it—no more. The industry experts who resources. you organizations with many users or customers? regulators. The cloud provides an almost infinite set of computing checklist to consider when evaluating cloud offerings: Health data needs to be protected. • Does it offer more than infrastructure.

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