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Dept Ticket Category Ticket No MSISDN Instance Date


ry

3G
Radio Voice Quality 1318656668 1992076481 10/16/2016 10:17
coverage

3G slow
Radio Voice Quality 1318666151 1969604782 10/24/2016 10:46
speed

Radio Voice Quality 3G Issues 1318667028 1969604786 10/25/2016 13:52

Radio Voice Quality 3G Issues 1318667028 1969604786 10/26/2016 20:26

Radio Voice Quality 3G Issues 1318672266 1938865305 10/31/2016 14:07


3G slow
Radio Voice Quality 1318674853 1937991476 11/1/2016 16:05
speed

3G slow
Radio Voice Quality 1318674400 1992659230 11/1/2016 12:49
speed

3G slow
Radio Voice Quality 1318674853 1937991476 11/1/2016 16:05
speed

3G slow
Radio Voice Quality 1318674400 1992659230 11/1/2016 12:49
speed
Priority CC Comment Long Lat Thana District

Lat:22.798750 & Long:89.562942//


,lac- 406 CELL ID : 60342 // BTS-
KHU1035 // // Address: 87, khan-a
sobur road, dak bangla more,
khulna, // Problem type - as per
corporate customer have to use only
Corporate 89.56294 22.79875 Kotwali Khl. Khulna
mail but can\\\'t browse // Problem
duration- 1 month.frequently 3g line
disconnect. and most of the time
getting 2g .Last usages_1kb
time_10:07:00 and date_16/10/2016.

ref data mail_ 01926662463, Lat:


23.900373 Long: 89.133418),
Address: , : Apex Gallerie Apex Dag
No :25-30,169 N S Road Shapla
Sator, Problem type: 3g speed slow,
Corporate 89.1334 23.9003 Kushtia Sadar Kushtia
low signal . LAC:429 , CELL_ID
-42301 and BTS: KHU0231 Last
Usage:22/10/2016 15:41:18 125
KB

ref data mail_ 01926662463,


Lat:23.223284 Long:90.373146 ),
Address: Shariatpur palong pourosova
Problem type: browsing problem .
Corporate 90.37314 23.22328 Jessore Sadar Jessore
LAC: 414 , CELL_ID - 45552 and
BTS: KHU0556 Last Usage:
24/10/2016 10:26:33 1026 KB

ref data mail_ 01926662463,


Lat:23.223284 Long:90.373146 ),
Address: Shariatpur palong pourosova
Problem type: browsing problem .
Corporate 90.37314 23.22328 Jessore Sadar Jessore
LAC: 414 , CELL_ID - 45552 and BTS:
KHU0556 Last Usage: 24/10/2016
10:26:33 1026 KB

ref data mail_ 8801962400643,


service no- 1938865305,
1939904598_ Lat: 22.911019
Long:89.509400 ), Address: , Khulna
, Khan Jahan Ali, union- siromoni,
badatola, Problem type: browsing
Corporate 89.50940 22.9110 Khan Jahan Ali Khulna
problem repiled connection fail. LAC:
450 , CELL_ID - 42797 and BTS:
KHU0280 Last Usage: GPRS
********* 30/10/2016 11:55:54 36
KB
Data sim. Lat_23.144503.
Long_89.196132,LAC_ CELL_ID_414
49082 BTS_CODE _KHU0909 , last
usages_6kb time_15:51:23 and
Corporate date_01/11/2016, 47 Jess Tower, MK 89.19613 23.14450 Jessore Sadar Jessore
Road, Jessor,ground floor. as per
customer unable to use or getting
very poor 3g speed . Pls check

Lat: 23.176709 Long: 89.215368)


dist:Jessore Thana:Jessore Sadar
Corporate 89.2153 23.1767 Jessore Sadar Jessore
customer faces 3g speed problem
from 2 days.POS not show

Data sim. Lat_23.144503.


Long_89.196132,LAC_ CELL_ID_414
49082 BTS_CODE _KHU0909 , last
usages_6kb time_15:51:23 and
Corporate date_01/11/2016, 47 Jess Tower, MK 89.19613 23.14450 Jessore Sadar Jessore
Road, Jessor,ground floor. as per
customer unable to use or getting
very poor 3g speed . Pls check

Lat: 23.176709 Long: 89.215368)


dist:Jessore Thana:Jessore Sadar
Corporate 89.2153 23.1767 Jessore Sadar Jessore
customer faces 3g speed problem
from 2 days.POS not show
Division Technical Comment Simplified Comment Commercial Zone

Khulna Improvement action taken. Solved and action taken Khl-Khulna

Khulna WIP Khl-Khulna

Further information
Khulna Khl-Khulna
required

Further information
Khulna Khl-Khulna
required

Khulna WIP Khl-Khulna


As per customer he is not Further information
Khulna Khl-Khulna
facing any problem required

Further information
Khulna Customer is unreachable Khl-Khulna
required

Problem solved as per


Khulna Solved and action taken Khl-Khulna
customer feedback

Tried many times but


Further information
Khulna customers number was Khl-Khulna
required
switched off.
Complain Customer Distributo Alternate Complain Logged
Complain ID Category Name r Code Number By

106_Jhenaidaha regional Arif KHUJHE01 Auzzaman

107_Jhenaidaha regional Rafiqul KHUJHE01 Auzzaman

108_Jhenaidaha regional Sumon KHUJHE01 Auzzaman

109_Jhenaidaha regional Chanchal KHUJHE01 Auzzaman

110_Jhenaidaha regional Biplob KHUJHE01 Auzzaman

111_Jhenaidaha regional Mehidi KHUJHE01 Auzzaman

112_Jhenaidaha regional Arif KHUJHE01 Auzzaman

113_Jhenaidaha regional Dudh Kumar KHUJHE01 Auzzaman

114_Jhenaidaha regional Ishan KHUJHE01 Auzzaman

115_Jhenaidaha regional Tuhin KHUJHE01 Auzzaman

116_Jhenaidaha regional Gaffar KHUJHE01 Auzzaman

117_Jhenaidaha regional Mizanur Rahman KHUJHE01 Auzzaman

118_Jhenaidaha regional Sumon KHUJHE01 Auzzaman

119_Jhenaidaha regional Hashmot KHUJHE01 Auzzaman


120_Jhenaidaha regional Sayeed KHUJHE01 Auzzaman

121_Jhenaidaha regional Akhtar KHUJHE01 Auzzaman

122_Jhenaidaha regional Netazi KHUJHE01 Auzzaman

123_Jhenaidaha regional Kader KHUJHE01 Auzzaman

124_Jhenaidaha regional Nur Islam KHUJHE01 Auzzaman

125_Jhenaidaha regional Jhilton KHUJHE01 Auzzaman

126_Jhenaidaha regional Bandhon KHUJHE01 Auzzaman

127_Jhenaidaha regional Junaed KHUJHE01 Auzzaman

128_Jhenaidaha regional Masum KHUJHE01 Auzzaman

129_Jhenaidaha regional Ekramul KHUJHE01 Auzzaman

130_Jhenaidaha regional Mondol KHUJHE01 Auzzaman

131_Jhenaidaha regional Chandan KHUJHE01 Auzzaman

132_Jhenaidaha regional Rasel KHUJHE01 Auzzaman


133_Jhenaidaha regional Akhtar KHUJHE01 Auzzaman

134_Jhenaidaha regional Shohidul KHUJHE01 Auzzaman

135_Jhenaidaha regional Netazi KHUJHE01 Auzzaman

136_Jhenaidaha regional Soriful KHUJHE01 Auzzaman

137_Jhenaidaha corporate PRAN-RFL Group 1924601288 mfislam

138_Jhenaidaha regional Belal KHUJHE01 Auzzaman

139_Jhenaidaha regional Gaffar KHUJHE01 Auzzaman

140_Jhenaidaha regional Netazi KHUJHE01 Auzzaman

141_Jhenaidaha regional Iqbal KHUJHE01 Auzzaman

142_Jhenaidaha regional Hiron KHUJHE01 Auzzaman

143_Jhenaidaha regional Habibur KHUJHE01 Auzzaman

144_Jhenaidaha regional Sanoar KHUJHE01 Auzzaman


145_Jhenaidaha regional Anupom KHUJHE01 Auzzaman

146_Jhenaidaha regional Rana KHUJHE01 Auzzaman

147_Jhenaidaha regional Sazzad KHUJHE01 Auzzaman

148_Jhenaidaha regional Habib KHUJHE01 Auzzaman

149_Jhenaidaha regional Aktar KHUJHE01 Auzzaman

150_Jhenaidaha regional ratan KHUJHE01 Auzzaman

151_Jhenaidaha regional Naser KHUJHE01 Auzzaman

176_Khulna regional Md.Nuruslam KHUKHU01 1915653674 foysahmed

177_Khulna regional Md.Sujon KHUKHU02 1766629911 foysahmed

178_Jessore regional Sarif/Rudropur KHUJES01 1811839746 amasud

178_Khulna regional Md.Avijit KHUKHU02 1721198821 foysahmed

Rezaul/Bakra
179_Jessore regional Chowrasta KHUJES01 1716569402 amasud
179_Khulna regional Krisno Babu KHUKHU02 1772649870 foysahmed

Samrat/New Alia
180_Jessore regional BAzar KHUJES01 1734792989 amasud

180_Khulna regional MD. MAMUN KHUKHU01 1739369469 foysahmed

181_Jessore regional Maruf/Balla KHUJES01 1713910968 amasud

181_Khulna regional MD. SAIFUL KHUKHU01 1759085473 foysahmed

Jahurul/Kotarmor
182_Jessore regional e Kaiba KHUJES01 1986660419 amasud

182_Khulna regional Mr Fahim KHUKHU01 1684730096 mahburahman

Munna/Sonatonk
183_Jessore regional athi KHUJES01 1711331366 amasud
183_Khulna regional Montu, Tomal KHUKHU01 1918403174 foysahmed

Raihan/Sreeramk
184_Jessore regional athi KHUJES01 1732612004 amasud

184_Khulna regional Alauddin Ahmed KHUKHU01 1674966060 foysahmed

185_Jessore regional Sagor/Goga KHUJES01 1949270853 amasud

185_Khulna regional S.K Ashik KHUKHU01 1673252739 foysahmed

Sohag/Vulot
186_Jessore regional Patch KHUJES01 1915279919 amasud

186_Khulna regional S.K Ashik KHUKHU01 1673252739 foysahmed

ROHUL
AMIN/Magurkhal
187_Jessore regional i KHUJES01 1930782864 amasud

187_Khulna regional Pronob Roy KHUKHU02 1723986808 mahburahman


ZIEAUR
RAHAMAN/Vand
188_Jessore regional arkhola KHUJES01 19833659867 amasud

188_Khulna regional Ms. Rimi 1721349545 mahburahman

ABDULLAH/Durm
189_Jessore regional otia KHUJES01 1763706117 amasud
Newzealand
Dairy Products
189_Khulna corporate (BD) Ltd. iukhan

HABIBULLAH/Not
190_Jessore regional unmulgram KHUJES01 1854400700 amasud

190_Khulna regional Md. Labib KHUKHU01 1712759791 foysahmed

SHOHEL
191_Jessore regional RANA/Vekutia KHUJES01 1767470178 amasud

New Ariana
191_Khulna corporate System 1926662693 khhossain

RASEL/Kayemkho
192_Jessore regional la KHUJES01 1728339948 amasud

Banglalink Sale &


192_Khulna regional Care Centre KHUKHU04 1911310891 tanowar

Ripon/Mokomtol
193_Jessore regional a KHUJES01 1912559628 amasud

193_Khulna regional Ibrahim KHUKHU04 1925675938 mzalam


194_Jessore regional rafiqul KHUJES02 1689555445 ashams

194_Khulna regional Obaydul KHUKHU04 mzalam

195_Jessore regional Rofiqul Islam KHUJES02 1731446757 ashams

195_Khulna regional yeasir KHUKHU02 mzalam

196_Jessore regional Alamin KHUJES02 ashams

196_Khulna regional imran KHUKHU04 mzalam

197_Jessore corporate AB Bank 1712886277 imrahman

197_Khulna regional ma electric KHUKHU04 mzalam

198_Jessore regional Asif/JessLink KHUJES01 1993520820 amasud

198_Khulna regional Rahim KHUKHU04 1781156628 mzalam

199_Jessore regional Mona/Rajgonj KHUJES01 amasud


199_Khulna regional retailer KHUKHU04 mzalam

Imran/Satkhira
200_Jessore regional More KHUJES01 amasud

200_Khulna regional retailer KHUKHU04 1915279754 mzalam

Ruhul/Kalibari
201_Jessore regional Nehalpur KHUJES01 amasud

201_Khulna regional Zubaer KHUKHU04

TOWHID/Malonc
202_Jessore regional hi KHUJES01 1915305208 amasud

202_Khulna regional retailer KHUKHU04

203_Jessore regional Sagor KHUJES02 ashams

203_Khulna regional Abdullah KHUKHU04 1789554454 mzalam

204_Jessore regional TUHIN/Sarothi KHUJES01 1915202528 amasud

204_Khulna regional chanchal KHUKHU04 mzalam

POLSAH/Bagerha
205_Jessore regional t KHUJES01 1915267756 amasud
205_Khulna regional Biplab KHUKHU04 mzalam

206_Jessore regional USMAN/Taltola KHUJES01 1915267750 amasud

206_Khulna regional Shahin KHUKHU04 mzalam

207_Jessore regional HARUN/Kalarhat KHUJES01 amasud

207_Khulna regional imran KHUKHU04 1712520550

SHERAJUL/Ittabaz
208_Jessore regional ar KHUJES01 amasud

208_Khulna regional Khokon KHUKHU02 1948911621 foysahmed

SOBUJ/Mothurap
209_Jessore regional ur KHUJES01 amasud

209_Khulna regional MD.Ripon KHUKHU02 1941252240 foysahmed


TORIKUL
210_Jessore regional ISLAM/Kashipur KHUJES01 1761711811 amasud

210_Khulna regional Shuvonkor KHUKHU02 1751054055 foysahmed

211_Jessore regional FIROZ/Misrideara KHUJES01 1764324100 amasud

211_Khulna regional Mizan KHUKHU01 1711210454 foysahmed

KAMARUL/Bodkh
212_Jessore regional ana KHUJES01 1934332692 amasud

212_Khulna regional Kawsar KHUKHU01 1717721384 foysahmed

SD
Traders/Churipo
213_Jessore regional t KHUJES01 1989304050 amasud

213_Khulna regional Ovi Hasan KHUKHU01 1725175347 foysahmed

214_Jessore regional Asadul/Pakshiya KHUJES01 1711039316 amasud


214_Khulna regional Mamun KHUKHU01 1728888858 foysahmed

215_Jessore regional Bablu/Baropota KHUJES01 1915237838 amasud

215_Khulna regional Foysal KHUKHU01 foysahmed

216_Jessore regional Tarikul/Putkhali KHUJES01 amasud

216_Khulna regional Gobindo KHUKHU01 1925375449 foysahmed


MD GOFFAR
217_Jessore regional ALI/Sundolpur KHUJES01 1727059663 amasud

217_Khulna regional Tuhin Sheikh KHUKHU01 1712323979 foysahmed

SAPON
QUMAR/Keshobp
218_Jessore regional ur KHUJES01 1733162230 amasud

Md. Mahamudul
218_Khulna regional Rahman KHUKHU01 1724004269 foysahmed
THUNE
219_Jessore regional HOSSEN/Beltola KHUJES01 1726000052 amasud

Nymur Rahman
219_Khulna regional Bappy KHUKHU02 1911898979 foysahmed
MD SHAJAN
220_Jessore regional /Sahpur KHUJES01 1725665567 amasud
220_Khulna regional Krisnopodo KHUKHU02 1772649870 foysahmed
MD
BASHIR/Parkhaju
221_Jessore regional ra KHUJES01 1937733729 amasud

221_Khulna regional Kazol, & Utpol KHUKHU02 1918896578 foysahmed


ABDUS
222_Jessore regional SABUR/Pazia KHUJES01 1740819596 amasud

222_Khulna regional Rubel, & Ikhtiar KHUKHU02 1711060614 foysahmed

PROSONTO/Katak
223_Jessore regional hali KHUJES01 1729948528 amasud

Md. Imranul
223_Khulna regional Hasan KHUKHU01 foysahmed
MD NASIR
224_Jessore regional ALI/Pirdia KHUJES01 1740633710 amasud

224_Khulna regional Shuva Datta KHUKHU01 zakhossain


JHANGIR
225_Jessore regional ALOM/Masna KHUJES01 1723401107 amasud
ABU
BOKKAR/Gopalpu
226_Jessore regional r KHUJES01 1718448685 amasud
MD
ISLAM/Durbadng
227_Jessore regional a KHUJES01 1723329019 amasud

SARAJUL
228_Jessore regional ISLAM/Trimohini KHUJES01 1714850515 amasud

229_Jessore regional Ilias/Baufala KHUJES01 1734916746 amasud


230_Jessore regional Shahin KHUJES02 1713967969 ashams

231_Jessore regional Rahmat Ali KHUJES02 1912995429 ashams

RURAL
RECONSTRUCTIO
232_Jessore corporate N FOUNDATION 1740222277 tanowar

233_Jessore corporate Focus Lubricants 1974142600 tanowar

234_Jessore regional Sohel KHUJES02 1912565542 ashams

235_Jessore regional Ramjan KHUJES02 1828232353 ashams

236_Jessore regional Babu KHUJES02 1912439637 ashams

Prof. Md
237_Jessore regional Nuruzzaman KHUJES01 42167110 tanowar

238_Jessore regional Rumi KHUJES01 1829100009 tanowar


Sharif
Pharmaceuticals
239_Jessore corporate Ltd 1970060622

240_Jessore regional Md Tarikul KHUJES01 zakhossain

Mizanur
Rahman,AGM,Nit
241_Jessore corporate ol Tata 1937400934 tanowar

Apex Footwear
242_Jessore corporate Limited 1733249100 nusjahan

NITOL MOTORS
243_Jessore corporate LTD. asikder

35_Meherpur regional SBiswas

Md. Robiul Islam


36_Meherpur regional Pintu KHUMEH01 1768404642 SBiswas

Srizony Trade
37_Meherpur corporate Center 1955539319 khhossain

Md. Lutfor
39_Kustia regional Rahman KHUKUS01 1728848628 kamislam
40_Kustia regional Amanot Hossain KHUKUS01 1723700715 kamislam

41_Kustia regional Md. Saiful Islam KHUKUS01 1687541399 kamislam

Md. Abdullah -Al-


42_Kustia corporate Mamun 1717656783 tanowar

Md Mizanur
43_Kustia regional Rahman KHUKUS01 1727438863 tanowar

43_Satkhira corporate LEDARS NGO 1713462821 maythasin

45_Bagerhat regional NAKIB ASHIK KHUBAG01 1711175727

45_Chuadanga regional MASUM KHUCHU02 SBiswas

SHYAMAL
46_Bagerhat regional KARMAKER KHUBAG01 1724826465
46_Chuadanga regional Robiul Islam KHUCHU02 SBiswas

47_Bagerhat regional BIPLAB DEBNATH KHUBAG01 171990360

47_Chuadanga regional Shuvodip KHUCHU02 SBiswas

48_Bagerhat regional ASIS KUMAR KHUBAG01 1611050480

48_Chuadanga regional Azibor rahman KHUCHU02 SBiswas

DHKMAD0
48_Madaripur regional Kazi 3 mnazmulislam

49_Bagerhat regional MOHSHIN KHAN KHUBAG01 1712634979

49_Chuadanga regional Abdulla KHUCHU02 SBiswas

49_Madaripur corporate PRAN-RFL Group 1924609999 mfislam


BISWAS HAFIZUL
50_Bagerhat regional ISLAM KHUBAG01 1771281323

50_Chuadanga regional Arif KHUCHU02 1777204181 SBiswas

DHKMAD0
50_Madaripur regional shafali telecom 3 mnazmulislam

51_Bagerhat regional ARCHISMAN ROY KHUBAG01 1710123012

51_Gopalganj regional Mr Asok DHKGOP02 1712076615

DHKMAD0
51_Madaripur regional Aynal 3 1713929830 mnazmulislam

52_Bagerhat regional SUMAN MONDAL KHUBAG01 1781879683

52_Gopalganj regional Md Khusru DHKGOP02 177339975

DHKMAD0
52_Madaripur regional Mostofa 3 mnazmulislam

KHUMAG0
52_Magura regional Mr. Abdus Samad 1 1712571917 taparvez
53_Bagerhat regional ASIS KUMAR KHUBAG01 1911959616

53_Gopalganj regional Md DHKGOP02 1781121314

DHKMAD0
53_Madaripur regional mr sohag 3 1716450404 smislam

KHUMAG0
53_Magura regional Tariq Parvez 1 1717745643 taparvez

54_Bagerhat regional MD. ABUL HASAN KHUBAG01 1735653696

54_Gopalganj regional md DHKGOP02 1710282400

DHKMAD0
54_Madaripur regional Jakir hossain 3 1736216426 smislam

Mr. Md. Monirul KHUMAG0


54_Magura regional Islam 1 1714971919 taparvez

55_Bagerhat regional MOHSHIN KHAN KHUBAG01 1912500005

55_Gopalganj regional Md DHKGOP02 1726712712

KHUMAG0
55_Magura regional Md. Golam Rosul 1 1713502386 taparvez
56_Bagerhat regional APU SARKER KHUBAG01 1915190769

56_Gopalganj regional Md DHKGOP02 1739559699

Mr. Md. Mahabur KHUMAG0


56_Magura regional Rahman 1 1713967583 taparvez

57_Bagerhat regional ASIS KUMAR KHUBAG01 1925262699

57_Gopalganj regional Md DHKGOP02 1914557233

KHUMAG0
57_Magura regional Mr. Sojon Biswas 1 1621223131 taparvez

KAWSAR
MOHAMMAD
58_Bagerhat regional ROMAN KHUBAG01 1918965158

58_Gopalganj regional Md DHKGOP02 1972290355

KHUMAG0
58_Magura regional Md. Golam Rosul 1 1713502386 taparvez
59_Bagerhat regional APU SARKER KHUBAG01 1915190769

Md. Hamidur
59_Gopalganj corporate Rahman mdharun

KHUMAG0
59_Magura regional Mr. Md. Arob Ali 1 1719381657 taparvez

60_Bagerhat regional BISNU PADA PAL KHUBAG01 1723989899

60_Gopalganj regional Zahidul Islam DHKGOP02 1612340034 saislam

Mr. Md. Obaidul KHUMAG0


60_Magura regional Haque 1 1735470509 taparvez

61_Bagerhat regional BIPLAB DEBNATH KHUBAG01 1730181480

61_Gopalganj regional Md Mojnu Mia DHKGOP02 1845732251

SANJIBAN
62_Bagerhat regional MALLICK KHUBAG01 1937760334

63_Bagerhat regional Apu sorkar KHUBAG01 1915190769


64_Bagerhat regional ASIS KUMAR KHUBAG01 1967583158

65_Bagerhat regional ASIS KUMAR KHUBAG01 1967583158

66_Bagerhat regional ASIS KUMAR KHUBAG01 1911959616

BISWAS HAFIZUL
67_Bagerhat regional ISLAM KHUBAG01 1716166191

68_Bagerhat regional APU SARKER KHUBAG01 1992153880

69_Bagerhat regional ASIS KUMAR KHUBAG01 1975350380

69_Faridpur regional Emam DHKFAR01 1733291840 mmojaharul

70_Bagerhat regional ASIS KUMAR KHUBAG01 1975350380

70_Faridpur regional Mojahar DHKFAR01 1717313278 mmojaharul

71_Bagerhat regional APU SARKER KHUBAG01 1918093408

71_Faridpur regional Baijid DHKFAR01 1915311649 mmojaharul

BISWAS HAFIZUL
72_Bagerhat regional ISLAM KHUBAG01 1716166191

72_Faridpur regional Abdul Hannan DHKFAR01 1625171047 mmojaharul


MD. RUHUL
73_Bagerhat regional AMIN KHUBAG01 1969688441

73_Faridpur regional Arfan Uddin DHKFAR01 1910165220 mmojaharul

74_Bagerhat regional APU SARKER KHUBAG01 1975190769

74_Faridpur regional SHIPON DHKFAR01 1737721833 mmojaharul

75_Bagerhat regional APU SARKER KHUBAG01 1922360040

75_Faridpur regional Abul Khaer DHKFAR01 1740540321 mmojaharul

SHAMOL
76_Bagerhat regional KORMOKER KHUBAG01 1732202052

76_Faridpur regional Hashmot DHKFAR01 1757434573 mmojaharul

Apex Footwear
77_Bagerhat corporate Limited 1774813573 nusjahan

77_Faridpur regional Sobuj DHKFAR01 1723225956 mmojaharul

78_Bagerhat regional APU SARKER KHUBAG01 1915190769


78_Faridpur regional Mamun DHKFAR01 1731307321 mmojaharul

79_Bagerhat regional MOHSHIN KHAN KHUBAG01 1912500005

79_Faridpur regional Shemul DHKFAR01 1719092227 mmojaharul

ASIS KUMAR
80_Bagerhat regional BEPARY KHUBAG01 1932091370

80_Faridpur regional Mojnu Khan DHKFAR01 1811731266 mmojaharul

81_Faridpur regional Kamrul Islam DHKFAR01 1724586198 mmojaharul

82_Faridpur regional Bablu Mia DHKFAR01 1711514622 mmojaharul

83_Faridpur regional Ibrahim DHKFAR01 1720648212 mmojaharul

84_Faridpur regional Jubair DHKFAR01 1828229801 aaahmed

85_Faridpur regional Aasif Ahmed DHKFAR01 aaahmed

86_Faridpur regional Shafiq DHKFAR01 1717313278 mmojaharul

87_Faridpur regional Shahin Matobbor DHKFAR01 1719799495 mmojaharul


88_Faridpur regional Asad DHKFAR01 1711515859 mmojaharul

89_Faridpur regional Jalil DHKFAR01 1738121596 mmojaharul

90_Faridpur regional Masud DHKFAR01 1753724899 mmojaharul


Technical
Date of Further Info Last Re-escalation Last Processing Response
Escalation Process Date WIP Date Date Date Date Date

2016-10-02 2016-10-04 2016-10-04

2016-10-06 2016-10-10 2016-10-10 2016-10-10

2016-10-13 2016-10-26 2016-10-17 2016-10-26 2016-10-17

2016-10-13 2016-10-26 2016-10-17 2016-10-26 2016-10-17

2016-10-13 2016-10-26 2016-10-17 2016-10-26 2016-10-17

2016-10-13 2016-10-26 2016-10-17 2016-10-26 2016-10-17

2016-10-13 2016-10-16 2016-10-16

2016-10-13 2016-10-17 2016-10-17 2016-10-17

2016-10-13 2016-10-17 2016-10-17 2016-10-17

2016-10-13 2016-10-17 2016-10-17 2016-10-17

2016-10-15 2016-10-26 2016-10-17 2016-10-26 2016-10-17

2016-10-15 2016-10-17 2016-10-17 2016-10-17

2016-10-15 2016-10-26 2016-10-17 2016-10-26 2016-10-17

2016-10-15 2016-10-17 2016-10-17 2016-10-17


2016-10-15 2016-10-16 2016-10-16 2016-10-16

2016-10-15 2016-10-26 2016-10-17 2016-10-26 2016-10-17

2016-10-16 2016-10-26 2016-10-20 2016-10-26 2016-10-20

2016-10-16 2016-10-26 2016-10-20 2016-10-26 2016-10-20

2016-10-16 2016-10-26 2016-10-20 2016-10-26 2016-10-20

2016-10-17 2016-10-19 2016-10-19 2016-10-19

2016-10-18 2016-10-26 2016-10-19 2016-10-26 2016-10-19

2016-10-19 2016-10-31 2016-10-31 2016-10-31

2016-10-19 2016-10-31 2016-10-31 2016-10-31

2016-10-20 2016-10-25 2016-10-25 2016-10-25

2016-10-20 2016-10-25 2016-10-25 2016-10-25

2016-10-20 2016-10-25 2016-10-25 2016-10-25

2016-10-22 2016-10-25 2016-10-25 2016-10-25


2016-10-22 2016-10-25 2016-10-25 2016-10-25

2016-10-22 2016-10-25 2016-10-25 2016-10-25

2016-10-23 2016-10-30 2016-10-30

2016-10-25 2016-10-30 2016-10-30 2016-10-30

2016-10-25 2016-10-31 2016-10-31 2016-10-31

2016-10-27 2016-10-31 2016-10-31 2016-10-31

2016-10-27 2016-10-31 2016-10-31 2016-10-31

2016-10-27 2016-10-31 2016-10-31 2016-10-31

2016-10-27 2016-11-10 2016-11-10 2016-11-10

2016-10-31 2016-11-10 2016-11-10 2016-11-10

2016-10-31 2016-11-10 2016-11-10 2016-11-10

2016-11-01 2016-11-10 2016-11-10 2016-11-10


2016-11-01 2016-11-10 2016-11-10 2016-11-10

2016-11-01 2016-11-10 2016-11-10 2016-11-10

2016-11-01 2016-11-10 2016-11-10 2016-11-10

2016-11-02 2016-11-10 2016-11-10 2016-11-10

2016-11-08 2016-11-10 2016-11-10 2016-11-10

2016-12-04 2016-12-06 2016-12-06 2016-12-06

2016-12-12

2016-10-01 2016-10-04 2016-10-04 2016-10-04

2016-10-01 2016-11-21 2016-10-05 2016-11-21 2016-10-05

2016-10-01 2016-10-04 2016-10-04 2016-10-04

2016-10-01 2016-11-21 2016-10-05 2016-11-21 2016-10-05

2016-10-01 2016-10-04 2016-10-04 2016-10-04


2016-10-01 2016-10-05 2016-10-06 2016-10-10 2016-10-05

2016-10-01 2016-10-04 2016-10-04 2016-10-04

2016-10-01 2016-11-21 2016-10-05 2016-11-21 2016-10-05

2016-10-01 2016-10-05 2016-10-05 2016-10-05

2016-10-01 2016-10-05 2016-10-17 2016-11-23 2016-11-21 2016-10-05

2016-10-01 2016-10-04 2016-10-04 2016-10-04

2016-10-02 2016-11-21 2016-10-05 2016-11-21 2016-10-05

2016-10-01 2016-10-05 2016-10-05 2016-10-05


2016-10-06 2016-10-10 2016-10-27 2016-10-10 2016-10-10

2016-10-01 2016-10-04 2016-10-04 2016-10-04

2016-10-06 2016-10-10 2016-10-10 2016-10-10

2016-10-02 2016-10-10 2016-10-05 2016-10-10 2016-10-05

2016-10-06 2016-10-10 2016-10-10 2016-10-10

2016-10-02 2016-10-05 2016-10-05 2016-10-05

2016-10-06 2016-10-10 2016-10-10 2016-10-10

2016-10-02 2016-10-05 2016-10-05 2016-10-05

2016-10-17 2016-10-19 2016-10-19 2016-10-19

2016-10-02 2016-10-05 2016-10-05 2016-10-05

2016-10-17 2016-10-26 2016-10-19 2016-10-26 2016-10-19

2016-10-02 2016-10-05 2016-10-05 2016-10-05


2016-10-23 2016-10-25 2016-10-25

2016-10-02 2016-10-05 2016-10-05 2016-10-05

2016-10-26 2016-11-10 2016-11-10 2016-11-10

2016-10-02 2016-10-05 2016-10-05 2016-10-05

2016-10-31 2016-11-01 2016-11-01

2016-10-02 2016-10-05 2016-10-05 2016-10-05

2016-10-31 2016-11-10 2016-11-10 2016-11-10

2016-10-03 2016-10-05 2016-10-05 2016-10-05

2016-11-10
2016-10-04 2016-10-09 2016-10-09 2016-10-09

2016-11-10

2016-10-04 2016-10-17 2016-10-17

2016-11-13

2016-10-04 2016-10-17 2016-10-17 2016-10-17

2016-11-13

2016-10-10 2016-10-13 2016-10-13 2016-10-13

2016-11-13

2016-10-16 2016-10-26 2016-10-20 2016-10-26 2016-10-20

2016-11-13

2016-10-19 2016-11-21 2016-10-31 2016-11-21 2016-10-31


2016-11-13

2016-10-19 2016-10-31 2016-10-31 2016-10-31

2016-11-13

2016-10-19 2016-10-31 2016-10-31 2016-10-31

2016-11-14

2016-10-20 2016-10-25 2016-10-25 2016-10-25

2016-11-14

2016-10-20 2016-10-25 2016-10-26 2016-10-25 2016-10-25

2016-11-16

2016-10-20 2016-10-25 2016-10-25 2016-10-25

2016-11-17

2016-10-20 2016-10-25 2016-10-25 2016-10-25


2016-11-17

2016-10-20 2016-10-25 2016-10-25 2016-10-25

2016-11-17

2016-10-20 2016-10-25 2016-10-25 2016-10-25

2016-11-22

2016-10-20 2016-10-25 2016-10-25 2016-10-25

2016-11-22

2016-10-20 2016-10-25 2016-10-25 2016-10-25

2016-11-22
2016-10-20 2016-10-25 2016-10-25 2016-10-25

2016-11-22

2016-10-20 2016-10-25 2016-10-25 2016-10-25

2016-11-22

2016-10-20 2016-10-25 2016-10-25 2016-10-25

2016-11-22

2016-10-20 2016-10-25 2016-10-25 2016-10-25

2016-11-22

2016-10-20 2016-10-24 2016-10-24


2016-11-22

2016-10-20 2016-10-24 2016-10-24 2016-10-24

2016-11-23

2016-10-20 2016-10-24 2016-10-24 2016-10-24

2016-11-23

2016-10-20 2016-10-24 2016-10-24 2016-10-24

2016-11-23

2016-10-22 2016-10-24 2016-10-24 2016-10-24

2016-11-23

2016-10-22 2016-10-24 2016-10-24 2016-10-24

2016-11-24

2016-10-22 2016-10-24 2016-10-24 2016-10-24


2016-11-24

2016-10-22 2016-10-24 2016-10-24 2016-10-24

2016-11-24

2016-10-22 2016-10-24 2016-10-24 2016-10-24

2016-11-24

2016-10-22 2016-10-24 2016-10-24 2016-10-24

2016-12-12

2016-10-22 2016-10-24 2016-10-24 2016-10-24

2016-12-18

2016-10-22 2016-10-24 2016-10-24 2016-10-24

2016-10-22 2016-10-24 2016-10-24

2016-10-22 2016-10-24 2016-10-24 2016-10-24

2016-10-22 2016-10-24 2016-10-24 2016-10-24

2016-10-22 2016-10-25 2016-10-25 2016-10-25


2016-10-25 2016-10-31 2016-10-31

2016-10-26 2016-11-10 2016-11-10 2016-11-10

2016-10-30 2016-11-01 2016-11-01

2016-10-30 2016-11-01 2016-11-01 2016-11-01

2016-10-31 2016-11-10 2016-11-10 2016-11-10

2016-10-31 2016-11-10 2016-11-10 2016-11-10

2016-11-02 2016-11-10 2016-11-10 2016-11-10

2016-11-03 2016-11-10 2016-11-10 2016-11-10

2016-11-15
2016-11-16 2016-11-17 2016-11-17

2016-11-26

2016-12-07 2016-12-28 2016-12-28

2016-12-15 2016-12-18 2016-12-18 2016-12-18

2016-12-18

2016-10-10 2016-10-17 2016-10-17 2016-10-17

2016-10-18 2016-10-19 2016-10-19 2016-10-19

2016-11-06 2016-11-15 2016-11-15 2016-11-15

2016-10-13 2016-10-16 2016-10-16


2016-10-13 2016-10-17 2016-10-17 2016-10-17

2016-10-13 2016-10-16 2016-10-16

2016-10-30 2016-10-30 2016-10-30

2016-10-30 2016-11-10 2016-11-10 2016-11-10

2016-10-30 2016-11-01 2016-11-01 2016-11-01

2016-10-04 2016-10-09 2016-10-09 2016-10-09

2016-10-03 2016-10-05 2016-10-05 2016-10-05

2016-10-04 2016-10-17 2016-10-17 2016-10-17


2016-10-03 2016-10-10 2016-10-20 2016-10-10

2016-10-04 2016-10-09 2016-10-09 2016-10-09

2016-10-20 2016-10-25 2016-10-25 2016-10-25

2016-10-04 2016-10-17 2016-10-17 2016-10-17

2016-10-24 2016-10-30 2016-10-30 2016-10-30

2016-10-16 2016-10-19 2016-10-19

2016-10-04 2016-10-09 2016-10-09 2016-10-09

2016-10-30 2016-11-10 2016-11-10 2016-11-10

2016-10-29 2016-11-01 2016-11-01 2016-11-01


2016-10-04 2016-10-09 2016-10-09 2016-10-09

2016-11-29

2016-11-22

2016-10-04 2016-10-09 2016-10-09 2016-10-09

2016-10-04 2016-10-17 2016-10-17 2016-10-17

2016-11-22

2016-10-04 2016-10-09 2016-10-09 2016-10-09

2016-10-05 2016-10-10 2016-10-10 2016-10-10

2016-11-24

2016-10-11 2016-10-19 2016-10-19 2016-10-19


2016-10-30 2016-11-10 2016-11-10 2016-11-10

2016-10-05 2016-10-10 2016-10-10 2016-10-10

2016-12-04

2016-10-11 2016-10-19 2016-10-19

2016-10-30 2016-11-10 2016-11-10 2016-11-10

2016-10-05 2016-10-10 2016-10-10 2016-10-10

2016-12-18

2016-10-15 2016-10-17 2016-10-17

2016-11-01 2016-11-10 2016-11-10 2016-11-10

2016-10-05 2016-10-10 2016-10-10 2016-10-10

2016-10-15 2016-10-17 2016-10-17 2016-10-17


2016-11-03 2016-11-10 2016-11-10 2016-11-10

2016-10-05 2016-10-10 2016-10-10 2016-10-10

2016-10-15 2016-10-17 2016-10-17 2016-10-17

2016-11-06 2016-11-10 2016-11-10 2016-11-10

2016-10-05 2016-10-10 2016-10-10 2016-10-10

2016-11-07 2016-11-10 2016-11-10 2016-11-10

2016-11-06 2016-11-10 2016-11-10 2016-11-10

2016-10-05 2016-10-10 2016-10-10 2016-10-10

2016-11-15
2016-11-07 2016-11-10 2016-11-10 2016-11-10

2016-10-18 2016-10-19 2016-10-19

2016-11-19

2016-11-07 2016-11-10 2016-11-10 2016-11-10

2016-10-27 2016-10-30 2016-10-30

2016-11-26

2016-11-07 2016-11-10 2016-11-10 2016-11-10

2016-12-04

2016-11-07 2016-11-10 2016-11-10 2016-11-10

2016-11-08 2016-11-10 2016-11-10 2016-11-10


2016-11-09

2016-11-13

2016-11-14

2016-11-19

2016-11-22

2016-11-23

2016-10-05 2016-10-10 2016-10-10 2016-10-10

2016-11-24

2016-10-05 2016-10-10 2016-10-10 2016-10-10 2016-10-10

2016-11-27

2016-10-09 2016-10-26 2016-10-17 2016-10-26 2016-10-17

2016-11-27

2016-10-09 2016-11-01 2016-10-23 2016-10-17


2016-11-28

2016-10-09 2016-10-17 2016-10-17 2016-10-17

2016-12-04

2016-10-13 2016-10-17 2016-10-17

2016-12-08

2016-10-13 2016-10-17 2016-10-17 2016-10-17

2016-12-10

2016-10-13 2016-10-17 2016-10-17 2016-10-17

2016-12-18

2016-10-13 2016-10-17 2016-10-23 2016-10-17 2016-10-17

2016-12-20
2016-10-13 2016-10-17 2016-10-17

2016-12-21

2016-10-13 2016-10-17 2016-10-17

2016-12-21

2016-10-19 2016-10-31 2016-10-31 2016-10-31

2016-10-20 2016-10-31 2016-10-31

2016-10-24 2016-10-30 2016-10-30

2016-10-26 2016-11-10 2016-11-10 2016-11-10

2016-11-02 2016-11-10 2016-11-10 2016-11-10

2016-11-03 2016-11-10 2016-11-10 2016-11-10

2016-11-23

2016-11-27
2016-12-01

2016-12-05

2016-12-05
Duration Of
Status User MSISDN A Party MSISDN B Party MSISDN Complain Type of Complain

Work In 0 Year(s) 0 Month(s)


Progress 1911610912 1986669109 1712573180 15 Day(s) Power Outage

0 Year(s) 0 Month(s)
Processed 1911610912 1915234943 1715235223 3 Day(s) SMS Failed

0 Year(s) 0 Month(s)
Processed 1911610912 1915568091 1710123411 7 Day(s) 3G Issues

0 Year(s) 0 Month(s)
Processed 1911610912 1911000093 1711473693 7 Day(s) 3G Issues

0 Year(s) 0 Month(s)
Processed 1911610912 1910487171 1713916126 0 Day(s) 3G Issues

0 Year(s) 0 Month(s)
Processed 1911610912 1937617331 1713919473 7 Day(s) 3G Issues

Work In 0 Year(s) 2 Month(s)


Progress 1911610912 1986669109 1828686854 0 Day(s) Power Outage

0 Year(s) 0 Month(s)
Processed 1911610912 1969313107 1875090265 4 Day(s) SMS Failed

0 Year(s) 0 Month(s)
Processed 1911610912 1915286230 1712596306 4 Day(s) SMS Failed

Bad Voice
Quality;Network Bar
0 Year(s) 0 Month(s) Fluctuation;Multiple
Processed 1911610912 1911938333 1949272833 4 Day(s) Tries

0 Year(s) 0 Month(s)
Processed 1911610912 1915302280 1820619068 0 Day(s) 3G Issues

0 Year(s) 0 Month(s) Bad Voice


Processed 1911610912 1915393306 1778532223 15 Day(s) Quality;Multiple Tries

0 Year(s) 0 Month(s)
Processed 1911610912 1937760161 1712428114 7 Day(s) 3G Issues

Bad Voice
0 Year(s) 0 Month(s) Quality;Multiple
Processed 1911610912 1915055960 1730170395 7 Day(s) Tries;SMS Failed
0 Year(s) 0 Month(s)
Processed 1911610912 1918593891 1714849791 2 Day(s) 3G Issues

0 Year(s) 2 Month(s)
Processed 1911610912 1911610912 1913550099 0 Day(s) 3G Issues

0 Year(s) 0 Month(s)
Processed 1911610912 1911936536 1778531854 7 Day(s) 3G Issues

0 Year(s) 0 Month(s)
Processed 1911610912 1914030733 1711030734 15 Day(s) 3G Issues

0 Year(s) 0 Month(s) Call Drop;Network


Processed 1911610912 1916794428 1760804768 15 Day(s) Bar Fluctuation

0 Year(s) 0 Month(s)
Processed 1911610912 1969272740 1713924685 15 Day(s) SMS Failed

0 Year(s) 0 Month(s)
Processed 1911610912 1915311459 1716456228 5 Day(s) 3G Issues

0 Year(s) 0 Month(s)
Processed 1911610912 1995335426 1772186464 8 Day(s) 3G Issues

0 Year(s) 0 Month(s)
Processed 1911610912 1915304109 1713902662 6 Day(s) SMS Failed

0 Year(s) 0 Month(s)
Processed 1911610912 1995924824 1721588155 5 Day(s) 3G Issues

0 Year(s) 0 Month(s)
Processed 1911610912 1911185119 1716524003 7 Day(s) 3G Issues

0 Year(s) 0 Month(s)
Processed 1911610912 1911540292 1711986532 7 Day(s) 3G Issues

0 Year(s) 0 Month(s)
Processed 1911610912 1910140150 1911101850 3 Day(s) 3G Issues
0 Year(s) 0 Month(s)
Processed 1911610912 1911610912 1913550099 3 Day(s) 3G Issues

0 Year(s) 0 Month(s)
Processed 1911610912 1971217177 1711957592 3 Day(s) 3G Issues

Work In 0 Year(s) 0 Month(s)


Progress 1911610912 1911936536 1778531854 4 Day(s) Silent Call

Call Drop;Poor Indoor


0 Year(s) 0 Month(s) Coverage;Network
Processed 1911610912 1932160348 1776515512 15 Day(s) Bar Fluctuation

Bad Voice Quality;Call


Drop;Poor Indoor
Coverage;Network
0 Year(s) 0 Month(s) Bar Fluctuation;Low
Processed 1924400139 1924600819 0 14 Day(s) Signal;3G Issues

0 Year(s) 0 Month(s)
Processed 1911610912 1921489735 1821489735 1 Day(s) No Coverage

0 Year(s) 0 Month(s)
Processed 1911610912 1915302280 1820619068 1 Day(s) No Coverage

0 Year(s) 0 Month(s) Bad Voice


Processed 1911610912 1911936536 1820639590 15 Day(s) Quality;Silent Call

0 Year(s) 0 Month(s)
Processed 1911610912 1937760105 1911610912 0 Day(s) 3G Issues

0 Year(s) 0 Month(s)
Processed 1911610912 1915887930 1766753339 7 Day(s) 3G Issues

Call Drop;Poor Indoor


0 Year(s) 2 Month(s) Coverage;Network
Processed 1911610912 1941759167 1884415743 0 Day(s) Bar Fluctuation

0 Year(s) 0 Month(s)
Processed 1911610912 1910142242 1928801071 1 Day(s) No Coverage
Network Bar
0 Year(s) 0 Month(s) Fluctuation;SMS
Processed 1911610912 1913246656 1719410547 1 Day(s) Failed

0 Year(s) 0 Month(s)
Processed 1911610912 1915304079 1828686854 1 Day(s) Power Outage

0 Year(s) 0 Month(s) SMS Failed;Power


Processed 1911610912 1945607907 1952822922 15 Day(s) Outage

0 Year(s) 0 Month(s)
Processed 1911610912 1915128766 1713905362 1 Day(s) No Coverage

0 Year(s) 0 Month(s)
Processed 1911610912 1911610912 1911655702 1 Day(s) 3G Issues

0 Year(s) 0 Month(s)
Processed 1911610912 1988414925 1744050601 7 Day(s) Power Outage

0 Year(s) 1 Month(s)
Escalated 1911610912 1911410447 1911610912 0 Day(s) 3G Issues

Bad Voice Quality;Call


Drop;Poor Indoor
Coverage;Cross
Talk;Low
0 Year(s) 0 Month(s) Signal;ITopUp ;SMS
Processed 1962424237 1915199283 0 15 Day(s) Failed;3G Issues

Bad Voice Quality;Call


Drop;Poor Indoor
0 Year(s) 1 Month(s) Coverage;SMS
Processed 1962424237 1913539492 0 0 Day(s) Failed;3G Issues

0 Year(s) 0 Month(s) Cross Talk;Low


Processed 1916100500 1911839746 0 12 Day(s) Signal;Multiple Tries

Bad Voice Quality;Call


Drop;Poor Indoor
Coverage;Network
0 Year(s) 1 Month(s) Bar Fluctuation;SMS
Processed 1962424237 1994788513 0 0 Day(s) Failed;3G Issues
Bad Voice
0 Year(s) 0 Month(s) Quality;Cross
Processed 1916100500 1915315537 0 14 Day(s) Talk;Multiple Tries
Bad Voice Quality;Call
Drop;Poor Indoor
Coverage;Cross
Talk;Network Bar
0 Year(s) 1 Month(s) Fluctuation;GPRS;ITop
Processed 1962424237 1948586443 0 0 Day(s) Up ;SMS Failed

Call Drop;Network
0 Year(s) 0 Month(s) Bar Fluctuation;Low
Processed 1916100500 1948796118 0 7 Day(s) Signal

Bad Voice Quality;Call


Drop;Poor Indoor
Coverage;Cross
0 Year(s) 0 Month(s) Talk;SMS Failed;3G
Processed 1962424237 1916803780 0 15 Day(s) Issues

0 Year(s) 2 Month(s) Call Drop;Poor Indoor


Processed 1916100500 1988488525 0 10 Day(s) Coverage;Low Signal

Bad Voice Quality;Call


Drop;Poor Indoor
Coverage;Network
Bar
Fluctuation;GPRS;Low
0 Year(s) 1 Month(s) Signal;SMS Failed;3G
Re-escalate 1962424237 1971855856 0 0 Day(s) Issues

Call Drop;Network
0 Year(s) 0 Month(s) Bar Fluctuation;Silent
Processed 1916100500 1914716967 0 17 Day(s) Call

0 Year(s) 1 Month(s)
Processed 1914444761 1986932415 1914652310 0 Day(s) 3G Issues

Poor Indoor
0 Year(s) 0 Month(s) Coverage;Multiple
Processed 1916100500 1915267707 0 12 Day(s) Tries;Silent Call
Poor Indoor
Coverage;Network
0 Year(s) 1 Month(s) Bar Fluctuation;SMS
Re-escalate 1962424237 1912414600 1910501122 0 Day(s) Failed;3G Issues

Call Drop;Poor Indoor


0 Year(s) 0 Month(s) Coverage;Low
Processed 1916100500 1914305787 0 15 Day(s) Signal;Multiple Tries

Bad Voice
Quality;Poor Indoor
Coverage;Network
0 Year(s) 2 Month(s) Bar Fluctuation;3G
Processed 1962424237 1918060460 0 0 Day(s) Issues
Bad Voice
0 Year(s) 0 Month(s) Quality;Cross
Processed 1916100500 1919603697 0 11 Day(s) Talk;Multiple Tries

Bad Voice Quality;Call


Drop;Poor Indoor
0 Year(s) 2 Month(s) Coverage;SMS
Processed 1962424237 1985306850 0 0 Day(s) Failed;3G Issues

0 Year(s) 0 Month(s) Poor Indoor


Processed 1916100500 1913889351 0 14 Day(s) Coverage;Low Signal

Bad Voice Quality;Call


Drop;Poor Indoor
Coverage;Network
0 Year(s) 2 Month(s) Bar Fluctuation;3G
Processed 1962424237 1985306850 0 0 Day(s) Issues

Bad Voice Quality;Call


0 Year(s) 0 Month(s) Drop;Poor Indoor
Processed 1916100500 1937619924 0 10 Day(s) Coverage

Bad Voice
Quality;Poor Indoor
Coverage;Network
Bar Fluctuation;Low
0 Year(s) 10 Signal;Multiple
Processed 1914444761 1913360630 1723986808 Month(s) 0 Day(s) Tries;Silent Call
Poor Indoor
0 Year(s) 0 Month(s) Coverage;Network
Processed 1916100500 1915280856 0 4 Day(s) Bar Fluctuation

0 Year(s) 3 Month(s) Bad Voice Quality;3G


Processed 1914444761 1920270553 1721349545 0 Day(s) Issues
Bad Voice
0 Year(s) 0 Month(s) Quality;Multiple
Processed 1916100500 1937619922 0 14 Day(s) Tries;SMS Failed
Further
Info 0 Year(s) 1 Month(s)
Required 1914451155 1951454759 1951454790 0 Day(s) Poor Indoor Coverage

Cross Talk;Network
0 Year(s) 0 Month(s) Bar Fluctuation;SMS
Processed 1916100500 1986669978 0 16 Day(s) Failed

Bad Voice Quality;Call


Drop;Poor Indoor
Coverage;Cross
0 Year(s) 0 Month(s) Talk;Network Bar
Processed 1962424237 1965409730 0 0 Day(s) Fluctuation;3G Issues
Poor Indoor
0 Year(s) 0 Month(s) Coverage;Cross
Processed 1916100500 1912559634 0 12 Day(s) Talk;Multiple Tries

Bad Voice Quality;Call


Drop;Poor Indoor
Further Coverage;Network
Info 0 Year(s) 3 Month(s) Bar Fluctuation;3G
Required 1926662693 1976537470 1993337042 0 Day(s) Issues

Bad Voice
Quality;Network Bar
0 Year(s) 0 Month(s) Fluctuation;Multiple
Processed 1916100500 1915128845 0 10 Day(s) Tries

0 Year(s) 0 Month(s)
Processed 1911310891 1993337041 1914444718 3 Day(s) SMS Failed;3G Issues

0 Year(s) 0 Month(s) Bad Voice Quality;Call


Processed 1916100500 1912925785 0 10 Day(s) Drop;Multiple Tries

Call Drop;Poor Indoor


Coverage;Network
0 Year(s) 4 Month(s) Bar Fluctuation;3G
Escalated 1962424284 1910327563 1919607296 0 Day(s) Issues
Bad Voice Quality;Call
Drop;Poor Indoor
Coverage;Network
Bar Fluctuation;Low
Signal;ITopUp
;Multiple Tries;SMS
0 Year(s) 1 Month(s) Failed;3G
Processed 1911310488 1913056454 1913665858 0 Day(s) Issues;Power Outage
Network Bar
0 Year(s) 1 Month(s) Fluctuation;ITopUp
Escalated 1962424284 1986600318 1980944962 0 Day(s) ;SMS Failed
Further
Info 0 Year(s) 1 Month(s)
Required 1911310488 1912694152 1913665858 0 Day(s) 3G Issues
0 Year(s) 6 Month(s) Poor Indoor
Escalated 1962424284 1937755755 1917755755 0 Day(s) Coverage;3G Issues

No Coverage;Poor
Indoor
Coverage;Network
Bar Fluctuation;Low
0 Year(s) 1 Month(s) Signal;Multiple
Processed 1911310488 1915270978 1913665885 0 Day(s) Tries;3G Issues
0 Year(s) 7 Month(s)
Escalated 1962424284 1911645845 1911789817 0 Day(s) 3G Issues

Network Bar
0 Year(s) 0 Month(s) Fluctuation;GPRS;Low
Processed 1929988192 1963605988 0 0 Day(s) Signal;3G Issues

0 Year(s) 5 Month(s) No Coverage;Power


Escalated 1962424284 1915287035 1962424284 0 Day(s) Outage

0 Year(s) 0 Month(s)
Processed 1916100500 1992255655 0 10 Day(s) 3G Issues

Bad Voice
Quality;Network Bar
0 Year(s) 2 Month(s) Fluctuation;Low
Escalated 1962424284 1915313797 1971156628 0 Day(s) Signal;Multiple Tries

0 Year(s) 0 Month(s)
Processed 1916100500 1995179187 0 10 Day(s) 3G Issues
Network Bar
Fluctuation;ITopUp ;
0 Year(s) 0 Month(s) Multiple Tries;SMS
Escalated 1962424284 1915297121 0 15 Day(s) Failed

0 Year(s) 0 Month(s)
Processed 1916100500 1939434445 0 10 Day(s) 3G Issues

Network Bar
Fluctuation;ITopUp ;
0 Year(s) 0 Month(s) Multiple Tries;SMS
Escalated 1962424284 1915063461 1915056783 18 Day(s) Failed

Bad Voice
Quality;Network Bar
0 Year(s) 0 Month(s) Fluctuation;Multiple
Processed 1916100500 1911832803 0 10 Day(s) Tries;Power Outage
0 Year(s) 4 Month(s)
Escalated 0 1982555204 1942079281 0 Day(s) GPRS;3G Issues
Poor Indoor
0 Year(s) 0 Month(s) Coverage;Multiple
Processed 1916100500 1912695424 0 16 Day(s) Tries;SMS Failed

0 Year(s) 4 Month(s) No Coverage;Power


Escalated 0 1986600351 0 0 Day(s) Outage

Bad Voice Quality;Call


0 Year(s) 1 Month(s) Drop;ITopUp
Re-escalate 1911310488 1915129248 1778451451 0 Day(s) ;Multiple Tries

Bad Voice
Quality;Poor Indoor
0 Year(s) 7 Month(s) Coverage;Network
Escalated 1962424284 1911288566 1918597440 0 Day(s) Bar Fluctuation;GPRS

Poor Indoor
Coverage;Network
0 Year(s) 0 Month(s) Bar Fluctuation;Silent
Processed 1916100500 1912694853 0 15 Day(s) Call
0 Year(s) 3 Month(s)
Escalated 1962424284 1929650556 1912352925 0 Day(s) GPRS;3G Issues

Network Bar
0 Year(s) 0 Month(s) Fluctuation;Low
Processed 1916100500 1915267756 0 15 Day(s) Signal;Multiple Tries
0 Year(s) 6 Month(s) GPRS;Low Signal;3G
Escalated 1962424284 1948100200 1911436119 0 Day(s) Issues

0 Year(s) 0 Month(s) Call Drop;Multiple


Processed 1916100500 1915267750 0 14 Day(s) Tries

No Coverage;Call
Drop;Network Bar
0 Year(s) 3 Month(s) Fluctuation;Power
Escalated 1962424284 1930583807 1915313742 0 Day(s) Outage

0 Year(s) 0 Month(s) Call Drop;Multiple


Processed 1916100500 1915274559 0 18 Day(s) Tries;SMS Failed

No Coverage;Network
0 Year(s) 4 Month(s) Bar Fluctuation;Low
Escalated 0 1947450304 1911645845 0 Day(s) Signal

0 Year(s) 0 Month(s)
Processed 1916100500 1969177762 0 14 Day(s) Call Drop;SMS Failed

Bad Voice Quality;Call


Drop;Poor Indoor
Coverage;Cross
Talk;Network Bar
Fluctuation;Low
Signal;ITopUp
0 Year(s) 1 Month(s) ;Multiple Tries;SMS
Escalated 1962424237 1915292671 0 0 Day(s) Failed;3G Issues

Network Bar
0 Year(s) 0 Month(s) Fluctuation;Multiple
Processed 1916100500 1969259991 0 16 Day(s) Tries;SMS Failed

Bad Voice Quality;Call


Drop;Poor Indoor
Coverage;Cross
Talk;Network Bar
Fluctuation;Low
Signal;ITopUp
0 Year(s) 1 Month(s) ;Multiple Tries;SMS
Escalated 1962424237 1916622008 0 0 Day(s) Failed;3G Issues
0 Year(s) 0 Month(s) Cross Talk;SMS
Processed 1916100500 1915128838 0 15 Day(s) Failed;3G Issues

Bad Voice Quality;Call


Drop;Poor Indoor
Coverage;Cross
Talk;Network Bar
Fluctuation;Low
Signal;ITopUp
0 Year(s) 0 Month(s) ;Multiple Tries;SMS
Escalated 1962424237 1911652003 0 0 Day(s) Failed;3G Issues

Poor Indoor
Coverage;Network
0 Year(s) 0 Month(s) Bar Fluctuation;SMS
Processed 1916100500 1915280061 0 12 Day(s) Failed

Bad Voice Quality;Call


Drop;Poor Indoor
Coverage;Network
Bar Fluctuation;Low
0 Year(s) 2 Month(s) Signal;SMS Failed;3G
Escalated 1962424237 1911578069 0 0 Day(s) Issues

0 Year(s) 0 Month(s) Call Drop;Cross


Processed 1916100500 1937619990 0 19 Day(s) Talk;SMS Failed

Bad Voice Quality;Call


Drop;Poor Indoor
Coverage;Cross
Talk;Network Bar
Fluctuation;Low
0 Year(s) 3 Month(s) Signal;ITopUp ;SMS
Escalated 1962424237 1975804080 0 0 Day(s) Failed;3G Issues

Call Drop;Network
Bar
0 Year(s) 3 Month(s) Fluctuation;Multiple
Processed 1916100500 1915128892 0 0 Day(s) Tries

Call Drop;Poor Indoor


Coverage;Network
0 Year(s) 1 Month(s) Bar Fluctuation;3G
Escalated 1962424237 1920650294 0 0 Day(s) Issues

Work In 0 Year(s) 2 Month(s)


Progress 1916100500 1911622869 0 0 Day(s) Power Outage
Bad Voice Quality;Call
Drop;Poor Indoor
0 Year(s) 1 Month(s) Coverage;Low
Escalated 1962424237 1995181920 0 0 Day(s) Signal;3G Issues
0 Year(s) 1 Month(s)
Processed 1916100500 1912901890 0 0 Day(s) Power Outage

Bad Voice
Quality;Network Bar
Fluctuation;Low
Signal;Multiple
0 Year(s) 1 Month(s) Tries;SMS Failed;3G
Escalated 1962424237 1962424237 0 0 Day(s) Issues

0 Year(s) 3 Month(s)
Processed 1916100500 1915314453 0 0 Day(s) Power Outage

Bad Voice
Quality;Poor Indoor
Coverage;Network
0 Year(s) 1 Month(s) Bar Fluctuation;Low
Escalated 1962424237 1929038318 0 0 Day(s) Signal;3G Issues
0 Year(s) 1 Month(s)
Processed 1916100500 1911600405 0 0 Day(s) Power Outage

Bad Voice Quality;Call


Drop;Poor Indoor
Coverage;Network
Bar Fluctuation;Low
Signal;ITopUp
0 Year(s) 3 Month(s) ;Multiple Tries;SMS
Escalated 1962424237 1911621637 0 0 Day(s) Failed;3G Issues

0 Year(s) 2 Month(s)
Processed 1916100500 1941250666 0 0 Day(s) Power Outage

Bad Voice Quality;Call


Drop;Poor Indoor
Coverage;Cross
Talk;Network Bar
Fluctuation;Low
Signal;ITopUp
0 Year(s) 3 Month(s) ;Multiple Tries;SMS
Escalated 1962424237 1913960089 0 0 Day(s) Failed;3G Issues
0 Year(s) 3 Month(s)
Processed 1916100500 1921110014 0 0 Day(s) Power Outage

Bad Voice
Quality;Poor Indoor
0 Year(s) 1 Month(s) Coverage;Cross
Escalated 1962424237 1985999922 0 0 Day(s) Talk;3G Issues
0 Year(s) 2 Month(s)
Processed 1916100500 1942235136 0 0 Day(s) Power Outage
Bad Voice Quality;Call
Drop;Poor Indoor
Coverage;Cross
Talk;Network Bar
Fluctuation;Low
Signal;ITopUp
0 Year(s) 1 Month(s) ;Multiple Tries;SMS
Escalated 1962424237 1948586443 0 0 Day(s) Failed;3G Issues

0 Year(s) 3 Month(s)
Processed 1916100500 1931051005 0 0 Day(s) Power Outage

Bad Voice Quality;Call


Drop;Poor Indoor
Coverage;Cross
Talk;Network Bar
Fluctuation;Low
0 Year(s) 3 Month(s) Signal;ITopUp ;SMS
Escalated 1962424237 1949271416 1915236934 0 Day(s) Failed;3G Issues
0 Year(s) 3 Month(s)
Processed 1916100500 1915058373 0 0 Day(s) Power Outage
Call Drop;Low
0 Year(s) 2 Month(s) Signal;ITopUp ;SMS
Escalated 1962424237 1948586466 1915287399 0 Day(s) Failed;3G Issues

0 Year(s) 3 Month(s)
Processed 1916100500 1915128941 0 0 Day(s) Power Outage

0 Year(s) 2 Month(s)
Escalated 1962424237 1914651320 0 0 Day(s) 3G Issues
0 Year(s) 2 Month(s)
Processed 1916100500 1915059351 0 0 Day(s) Power Outage

Bad Voice
Quality;Poor Indoor
Coverage;Network
0 Year(s) 0 Month(s) Bar Fluctuation;3G
Escalated 1926662910 1924400869 1950116711 7 Day(s) Issues
0 Year(s) 5 Month(s)
Processed 1916100500 1941006470 0 0 Day(s) Power Outage

Work In 0 Year(s) 3 Month(s)


Progress 1916100500 1915058371 0 0 Day(s) Power Outage

0 Year(s) 2 Month(s)
Processed 1916100500 1915280744 0 0 Day(s) Power Outage

0 Year(s) 3 Month(s)
Processed 1916100500 1915267752 0 0 Day(s) Power Outage

0 Year(s) 1 Month(s) ITopUp ;Multiple


Processed 1916100500 1917191675 0 0 Day(s) Tries;SMS Failed
Further Bad Voice Quality;Call
Info 0 Year(s) 0 Month(s) Drop;ITopUp
Required 1911310488 1915129093 1911310488 7 Day(s) ;Multiple Tries

Bad Voice Quality;Call


Drop;Poor Indoor
Coverage;Network
Bar Fluctuation;Low
Signal;ITopUp
0 Year(s) 0 Month(s) ;Multiple Tries;3G
Processed 1911310488 1915235004 1913665858 15 Day(s) Issues

Further Network Bar


Info 0 Year(s) 5 Month(s) Fluctuation;Multiple
Required 1911310891 1934449670 1993314250 0 Day(s) Tries;3G Issues
Network Bar
1 Year(s) 0 Month(s) Fluctuation;Silent
Processed 1911310891 1974142600 1991178800 0 Day(s) Call;3G Issues

Bad Voice Quality;Call


0 Year(s) 0 Month(s) Drop;Low Signal;3G
Processed 1911310488 1922202826 1913665858 7 Day(s) Issues

Bad Voice Quality;Call


0 Year(s) 0 Month(s) Drop;Low Signal;3G
Processed 1911310488 1915308263 1913665858 0 Day(s) Issues

Network Bar
0 Year(s) 0 Month(s) Fluctuation;Low
Processed 1911310488 1915308396 0 0 Day(s) Signal;Power Outage

Bad Voice Quality;Call


Drop;Poor Indoor
Coverage;Network
1 Year(s) 0 Month(s) Bar Fluctuation;Silent
Processed 1911310891 1928300160 1790799801 0 Day(s) Call

Bad Voice Quality;Call


Drop;Poor Indoor
Coverage;Network
Bar
1 Year(s) 0 Month(s) Fluctuation;Multiple
Escalated 1911310891 1917491539 1829100009 0 Day(s) Tries;3G Issues
Bad Voice Quality;Call
Drop;Poor Indoor
Coverage;Cross
Talk;Network Bar
Fluctuation;GPRS;Low
Signal;Multiple
Further Tries;SMS
Info 0 Year(s) 1 Month(s) Failed;Silent Call;3G
Required 0 1970060622 0 0 Day(s) Issues

0 Year(s) 0 Month(s)
Escalated 1926662910 1986220220 0 10 Day(s) Poor Indoor Coverage

No Coverage;Bad
Further Voice Quality;Call
Info 0 Year(s) 1 Month(s) Drop;Network Bar
Required 1911310891 1937400934 1914444718 0 Day(s) Fluctuation

0 Year(s) 0 Month(s)
Processed 1926662463 1992076412 0 0 Day(s) GPRS;3G Issues

Poor Indoor
0 Year(s) 2 Month(s) Coverage;Network
Escalated 1962400919 1914252657 0 0 Day(s) Bar Fluctuation

0 Year(s) 0 Month(s) Multiple Tries;SMS


Closed 1926662700 1986677376 0 2 Day(s) Failed;3G Issues

Further
Info
Required
From Geo 0 Year(s) 0 Month(s) Multiple Tries;SMS
MKT 1926662700 1937602506 0 16 Day(s) Failed

Poor Indoor
Coverage;Network
Bar Fluctuation;Low
0 Year(s) 0 Month(s) Signal;Multiple
Processed 1926662693 1926888643 1926888555 0 Day(s) Tries;SMS Failed

Work In 0 Year(s) 0 Month(s)


Progress 1916100991 1986677637 1962414520 15 Day(s) Power Outage
Poor Indoor
Coverage;Network
Bar
0 Year(s) 1 Month(s) Fluctuation;ITopUp ;
Processed 1916100991 1952824566 1962414520 0 Day(s) Multiple Tries

Work In 0 Year(s) 2 Month(s)


Progress 1916100991 1911171608 1969209996 0 Day(s) Power Outage

Further Bad Voice


Info 0 Year(s) 5 Month(s) Quality;Multiple
Required 1911310891 1934449666 1926662402 0 Day(s) Tries;3G Issues

Bad Voice Quality;Call


Drop;Poor Indoor
Coverage;Network
0 Year(s) 5 Month(s) Bar Fluctuation;Silent
Processed 1911310891 1977438863 1727438863 0 Day(s) Call

No Coverage;Poor
0 Year(s) 2 Month(s) Indoor
Processed 1962401360 1992028650 0 0 Day(s) Coverage;Silent Call

No Coverage;Call
0 Year(s) 3 Month(s) Drop;GPRS;Power
Processed 0 1937760332 1971175727 0 Day(s) Outage
0 Year(s) 0 Month(s) Multiple Tries;SMS
Closed 1926662700 1919142848 0 2 Day(s) Failed

0 Year(s) 0 Month(s)
Processed 0 1918965157 1973823465 15 Day(s) GPRS
0 Year(s) 0 Month(s)
Re-escalate 1926662700 1912237691 0 30 Day(s) 3G Issues

0 Year(s) 3 Month(s)
Processed 0 1937760242 1979990360 0 Day(s) GPRS

0 Year(s) 0 Month(s)
Processed 1926662700 1926662700 0 15 Day(s) Call Drop;3G Issues
No
0 Year(s) 0 Month(s) Coverage;GPRS;Power
Processed 0 1937760080 1971050482 19 Day(s) Outage

0 Year(s) 0 Month(s) Multiple Tries;SMS


Processed 1926662700 1937605608 0 19 Day(s) Failed

No Coverage;SMS
Work In 0 Year(s) 5 Month(s) Failed;3G
Progress 1962424259 1929365457 0 0 Day(s) Issues;Power Outage

No
0 Year(s) 0 Month(s) Coverage;GPRS;Power
Processed 0 1918965062 1934436099 20 Day(s) Outage

0 Year(s) 0 Month(s)
Processed 1926662700 1915238202 0 19 Day(s) ITopUp ;SMS Failed

Call Drop;Poor Indoor


Coverage;Network
0 Year(s) 0 Month(s) Bar Fluctuation;Low
Closed 1924400139 1924608905 0 15 Day(s) Signal
No
0 Year(s) 0 Month(s) Coverage;GPRS;Power
Processed 0 1918965155 1914881312 20 Day(s) Outage

0 Year(s) 0 Month(s) Multiple Tries;SMS


Escalated 1926662700 1912691952 0 19 Day(s) Failed

No Coverage;Bad
Voice Quality;Call
Drop;Network Bar
Fluctuation;Low
Signal;ITopUp
0 Year(s) 0 Month(s) ;Multiple Tries;SMS
Escalated 1962424259 1914797772 0 10 Day(s) Failed

0 Year(s) 0 Month(s) No Coverage;Call


Processed 0 1918965159 1916075712 15 Day(s) Drop;GPRS

Bad Voice
Quality;Poor Indoor
Coverage;Cross
Talk;Network Bar
Fluctuation;Low
Signal;Multiple
Tries;SMS
0 Year(s) 1 Month(s) Failed;Silent Call;3G
Processed 0 1915737375 0 30 Day(s) Issues

No Coverage;Low
Signal;ITopUp
0 Year(s) 0 Month(s) ;Multiple Tries;SMS
Escalated 1962424259 1912795150 0 22 Day(s) Failed
No Coverage;Call
0 Year(s) 0 Month(s) Drop;GPRS;Power
Processed 0 1937760012 1978187368 20 Day(s) Outage

Bad Voice Quality;Call


Drop;Poor Indoor
Coverage;Multiple
0 Year(s) 6 Month(s) Tries;3G Issues;Power
Processed 0 1912795278 0 15 Day(s) Outage
Network Bar
0 Year(s) 1 Month(s) Fluctuation;Multiple
Escalated 1962424259 1936693573 0 0 Day(s) Tries;3G Issues

Bad Voice Quality;Call


Drop;Poor Indoor
Coverage;Network
Bar Fluctuation;Low
Signal;ITopUp ;SMS
0 Year(s) 1 Month(s) Failed;Silent Call;3G
Closed 1916100990 1994458090 0 0 Day(s) Issues
0 Year(s) 2 Month(s) No Coverage;3G
Processed 0 1937760080 1979442874 10 Day(s) Issues;Power Outage

No Coverage;Bad
Voice Quality;Call
Drop;Multiple
0 Year(s) 6 Month(s) Tries;Silent Call;Power
Processed 0 1915198337 0 0 Day(s) Outage

Poor Indoor
Coverage;Network
0 Year(s) 0 Month(s) Bar Fluctuation;3G
Escalated 1926662574 1939606660 193960669 10 Day(s) Issues

Work In 0 Year(s) 0 Month(s) Network Bar


Progress 1916100990 1916100990 0 2 Day(s) Fluctuation;3G Issues

No Coverage;Low
0 Year(s) 2 Month(s) Signal;3G
Processed 0 1920700269 1973678322 10 Day(s) Issues;Power Outage

Cross Talk;Multiple
0 Year(s) 3 Month(s) Tries;Silent Call;3G
Processed 0 1915311378 0 0 Day(s) Issues

0 Year(s) 1 Month(s)
Escalated 1926662574 1921724791 1917392796 0 Day(s) Poor Indoor Coverage

Call Drop;Network
Bar Fluctuation;Low
Signal;ITopUp
;Multiple Tries;SMS
Work In 0 Year(s) 1 Month(s) Failed;3G
Progress 1916100990 1915241277 0 15 Day(s) Issues;Power Outage

0 Year(s) 1 Month(s) No Coverage;GPRS;3G


Processed 0 1918965062 1915126538 10 Day(s) Issues;Power Outage

Call Drop;Poor Indoor


Coverage;Multiple
Tries;SMS
1 Year(s) 6 Month(s) Failed;Silent Call;3G
Processed 0 1911170910 0 0 Day(s) Issues;Power Outage

No
Coverage;ITopUp
0 Year(s) 0 Month(s) ;Multiple Tries;SMS
Closed 1916100990 1969181860 0 1 Day(s) Failed
0 Year(s) 1 Month(s) No Coverage;GPRS;3G
Processed 0 1918965157 1995024477 7 Day(s) Issues

Bad Voice Quality;Call


Drop;Poor Indoor
Coverage;Cross
Talk;Low
Signal;Multiple
1 Year(s) 9 Month(s) Tries;Silent Call;3G
Processed 0 1915805685 0 0 Day(s) Issues

Bad Voice Quality;Call


Drop;Poor Indoor
Coverage;Low
Signal;ITopUp
0 Year(s) 3 Month(s) ;Multiple Tries;SMS
Processed 1916100990 1915297133 0 0 Day(s) Failed

0 Year(s) 1 Month(s) No Coverage;Power


Processed 0 1937760080 1979399455 10 Day(s) Outage

Low Signal;Multiple
Tries;SMS
0 Year(s) 6 Month(s) Failed;Silent Call;3G
Processed 0 1915287787 0 0 Day(s) Issues

Low Signal;ITopUp
0 Year(s) 0 Month(s) ;Multiple Tries;SMS
Processed 1916100990 1949268164 0 1 Day(s) Failed

No Coverage;Low
0 Year(s) 1 Month(s) Signal;3G
Processed 0 1918965158 1973828781 10 Day(s) Issues;Power Outage

Low Signal;ITopUp
;SMS Failed;Silent
0 Year(s) 0 Month(s) Call;3G Issues;Power
Processed 0 1948581641 0 0 Day(s) Outage

No
Coverage;ITopUp
0 Year(s) 0 Month(s) ;Multiple Tries;SMS
Escalated 1916100990 1969181860 0 2 Day(s) Failed
0 Year(s) 1 Month(s) No Coverage;3G
Processed 0 1918965157 1974424621 10 Day(s) Issues;Power Outage

Call Drop;Poor Indoor


Coverage;Network
Bar
Fluctuation;GPRS;Low
Further Signal;Multiple
Info 0 Year(s) 10 Tries;Silent Call;3G
Required 1962400850 1962400850 1969600501 Month(s) 0 Day(s) Issues

Low Signal;ITopUp
0 Year(s) 0 Month(s) ;Multiple Tries;SMS
Escalated 1916100990 1949268144 0 1 Day(s) Failed;3G Issues

No Coverage;Low
0 Year(s) 1 Month(s) Signal;3G
Processed 0 1937760270 1975369362 10 Day(s) Issues;Power Outage

No Coverage;Poor
Indoor
Coverage;Network
Work In 0 Year(s) 4 Month(s) Bar Fluctuation;Low
Progress 1924400585 1972340034 0 0 Day(s) Signal;Power Outage

Bad Voice Quality;Call


Drop;Poor Indoor
Coverage;Network
Bar
Fluctuation;ITopUp ;
0 Year(s) 0 Month(s) Multiple Tries;SMS
Escalated 1916100990 1916362343 0 3 Day(s) Failed;3G Issues

No Coverage;Low
0 Year(s) 1 Month(s) Signal;3G
Processed 0 1937760242 1975369362 20 Day(s) Issues;Power Outage

0 Year(s) 0 Month(s) No Coverage;3G


Escalated 0 1952508506 0 7 Day(s) Issues;Power Outage

No Coverage;Low
0 Year(s) 1 Month(s) Signal;3G
Processed 0 1937760334 1978286955 21 Day(s) Issues;Power Outage

Call Drop;Poor Indoor


Coverage;Network
Bar
0 Year(s) 1 Month(s) Fluctuation;GPRS;Low
Processed 0 1918965157 1915190769 5 Day(s) Signal;3G Issues
0 Year(s) 1 Month(s) No Coverage;3G
Escalated 0 1937760080 1992153937 13 Day(s) Issues;Power Outage

0 Year(s) 2 Month(s) No Coverage;GPRS;3G


Escalated 0 1937760080 1992153937 10 Day(s) Issues;Power Outage

0 Year(s) 3 Month(s) No Coverage;GPRS;3G


Escalated 0 1937760080 1993109309 30 Day(s) Issues;Power Outage

0 Year(s) 2 Month(s) No Coverage;GPRS;3G


Escalated 0 1918965155 1993109309 15 Day(s) Issues;Power Outage

0 Year(s) 2 Month(s) No Coverage;GPRS;3G


Escalated 0 1918965157 1992153953 30 Day(s) Issues;Power Outage

0 Year(s) 2 Month(s) No Coverage;GPRS;3G


Escalated 0 1937760080 1992153872 30 Day(s) Issues;Power Outage

Bad Voice Quality;Call


Drop;Poor Indoor
Coverage;Network
0 Year(s) 0 Month(s) Bar Fluctuation;3G
Processed 1962401172 1971262062 0 14 Day(s) Issues

0 Year(s) 2 Month(s) No Coverage;GPRS;3G


Escalated 0 1937760080 1975350380 30 Day(s) Issues;Power Outage

0 Year(s) 0 Month(s)
Re-escalate 1962401172 1962401172 0 5 Day(s) 3G Issues

No Coverage;Network
0 Year(s) 0 Month(s) Bar Fluctuation;3G
Escalated 0 1918965157 1992153874 1 Day(s) Issues

0 Year(s) 0 Month(s)
Processed 1962401172 1915311649 1911680989 7 Day(s) 3G Issues

No Coverage;Call
Drop;Network Bar
0 Year(s) 1 Month(s) Fluctuation;3G
Escalated 0 1918965155 1992153949 1 Day(s) Issues;Power Outage

Poor Indoor
Further Coverage;Multiple
Info 0 Year(s) 2 Month(s) Tries;SMS Failed;3G
Required 1962401172 1993069223 0 0 Day(s) Issues
0 Year(s) 0 Month(s) No Coverage;3G
Escalated 0 1918965063 1970210213 1 Day(s) Issues;Power Outage

Bad Voice
Quality;Poor Indoor
Coverage;Network
Bar
Fluctuation;Multiple
0 Year(s) 0 Month(s) Tries;SMS Failed;3G
Processed 1962401172 1937608231 0 2 Day(s) Issues
0 Year(s) 0 Month(s)
Escalated 0 1918965157 1993109300 1 Day(s) 3G Issues

Bad Voice Quality;Call


Drop;Poor Indoor
Coverage;Network
Bar
0 Year(s) 0 Month(s) Fluctuation;Multiple
Closed 1962401172 1915266781 0 3 Day(s) Tries;3G Issues

0 Year(s) 0 Month(s) No Coverage;GPRS;3G


Escalated 0 1918965157 1976362352 1 Day(s) Issues

Bad Voice Quality;Call


Drop;Poor Indoor
Coverage;Network
Bar
0 Year(s) 0 Month(s) Fluctuation;Multiple
Processed 1962401172 1969157272 0 4 Day(s) Tries;3G Issues

No Coverage;Network
0 Year(s) 0 Month(s) Bar Fluctuation;3G
Escalated 0 1937760012 1912787973 1 Day(s) Issues;Power Outage

Bad Voice Quality;Call


Drop;Poor Indoor
Coverage;Network
Bar
0 Year(s) 0 Month(s) Fluctuation;Multiple
Processed 1962401172 1915266801 0 0 Day(s) Tries

0 Year(s) 0 Month(s)
Escalated 1926662463 1992076479 0 0 Day(s) GPRS;3G Issues

Bad Voice Quality;Call


0 Year(s) 0 Month(s) Drop;Network Bar
Re-escalate 1962401172 1969111467 0 4 Day(s) Fluctuation;3G Issues

0 Year(s) 0 Month(s) No Coverage;3G


Escalated 0 1918965157 1974196385 1 Day(s) Issues;Power Outage
Bad Voice Quality;Call
Drop;Poor Indoor
Coverage;Network
Bar
Fluctuation;ITopUp ;
Work In 0 Year(s) 0 Month(s) Multiple Tries;SMS
Progress 1962401172 1914548090 0 7 Day(s) Failed;3G Issues

0 Year(s) 0 Month(s) No Coverage;3G


Escalated 0 1918965062 1915126538 1 Day(s) Issues

Bad Voice Quality;Call


Work In 0 Year(s) 0 Month(s) Drop;Network Bar
Progress 1962401172 1915289197 0 7 Day(s) Fluctuation;3G Issues

0 Year(s) 0 Month(s) No Coverage;3G


Escalated 0 1937760132 1928215996 1 Day(s) Issues

0 Year(s) 0 Month(s) Poor Indoor


Processed 1962401172 1915310885 0 3 Day(s) Coverage;3G Issues

Bad Voice Quality;Call


Drop;Poor Indoor
Further Coverage;Network
Info 0 Year(s) 0 Month(s) Bar Fluctuation;3G
Required 1962401172 1919586198 0 7 Day(s) Issues

No Coverage;Bad
Voice Quality;Call
Drop;Network Bar
Fluctuation;ITopUp ;
Further Multiple Tries;SMS
Info 0 Year(s) 0 Month(s) Failed;3G
Required 1962401172 1915311431 0 15 Day(s) Issues;Power Outage

0 Year(s) 0 Month(s)
Processed 1962401172 1995409186 0 5 Day(s) 3G Issues
Poor Indoor
0 Year(s) 1 Month(s) Coverage;Network
Processed 1962401130 1937603827 0 0 Day(s) Bar Fluctuation

0 Year(s) 1 Month(s) Network Bar


Processed 1962401130 1962401130 0 0 Day(s) Fluctuation;3G Issues
Network Bar
0 Year(s) 0 Month(s) Fluctuation;Multiple
Escalated 1962401172 1924400585 1962401172 7 Day(s) Tries;3G Issues

Call
Drop;GPRS;Multiple
0 Year(s) 0 Month(s) Tries;SMS
Escalated 1962401172 1954767185 0 5 Day(s) Failed;Silent Call
Bad Voice Quality;Call
Drop;Poor Indoor
Coverage;Network
Bar
Fluctuation;GPRS;Low
Signal;ITopUp
0 Year(s) 0 Month(s) ;Multiple Tries;SMS
Escalated 1962401172 1915288124 0 15 Day(s) Failed;3G Issues

Bad Voice Quality;Call


Drop;Poor Indoor
Coverage;Network
Bar
0 Year(s) 0 Month(s) Fluctuation;GPRS;3G
Escalated 1962401172 1960428536 0 15 Day(s) Issues

Bad Voice Quality;Call


Drop;Poor Indoor
Coverage;Network
Bar
0 Year(s) 0 Month(s) Fluctuation;GPRS;3G
Escalated 1962401172 1933138518 0 15 Day(s) Issues
District Thana Union Address

Harinakund Harinakund Area:Joradah;Union:Joradah;Th:Horinakund


Jhenaidaha a a u

Jhenaidaha Area: Venna Tola; Jhenaidah


Jhenaidaha Sadar Halidhani sadar;Dt:Jhenaidah
Area:Khalishpur
Bazar;Union:SBK:Th:Moheshpur:Dt:Jhenaid
Jhenaidaha Maheshpur Fatehpur ah
Area:Garagonj
Bazar:Union:Dudshor:Th:Soilkupa;Dt:Jhenai
Jhenaidaha Shailkupa Dudhsar dah

Kaliganj Area:Damodarpur
Jhenaidaha Jhn. Kola Bazar;Union:Kola;Th:Kaligonj;Dt:Jhenaidah
Area:Charatola
Harinakund Bazar;Union:Kapashati;Th:Horinakundu:Dt:J
Jhenaidaha a Kapashati henaidah
Area:Joradah
Harinakund Harinakund Bazar;Union:Vaina;Th:Horinakundu;Dt:Jhen
Jhenaidaha a a aidah

Jhenaidaha Area:Chuada Bus stand,Mujib


Jhenaidaha Sadar Paglakanai Chattar,Jhenaidah sadar,Jhenaidah

Jhenaidaha Tarek More,Chaklapara,Jhenaidah


Jhenaidaha Sadar Paglakanai sadar,Jhenaidah

Are:Kachua
Bazar;Union:kacherkol:Th:Soilkupa;Dt:Jhen
Jhenaidaha Shailkupa Kancherkol aidah
Area:Talshar
Kotchandp Bazar;Union:Kushno;Th:Kotchadpur;Dt:Jhe
Jhenaidaha ur Kushna naidah

Area:Paschim
puronderpur:Union:Fatehpur:Th:Moheshpu
Jhenaidaha -1 -2 r;DtJhenaidah
Area:Vatoi
Bazar;Union:Dudshor;Th:Soilkupa;Dt:Jenaid
Jhenaidaha Shailkupa Dudhsar ah

Area:Soshtar
Bazar;Union:Natima:Th:Moheshpur:Dt:Jhe
Jhenaidaha Maheshpur Natima naidah
Area:Pannatola
Jhenaidaha Bazar:Union:Moharajpur:Th:Jhenaidah
Jhenaidaha Sadar Moharajpur sadar:Dt:Jhenaidah

Jhenaidaha Area:Shohortoli shorok; Jhenaidah


Jhenaidaha Sadar Paglakanai sadar;Jhenaidah
Area:Samonta
Bazar:Union:Kazirber;Th:Moheshpur;Dt:Jhe
Jhenaidaha Maheshpur Kazirber naidah

Kaliganj Area:Kola
Jhenaidaha Jhn. Kola Bazar:Union:Kla:Th:Kaligonj;Dt:Jhenaidah

Area:Shamkur Kolony
para:Union:shamkur:Th:Moheshpur:Dt:Jhe
Jhenaidaha Maheshpur Shyamkur naidah
Area:Vaina school
Harinakund Harinakund para;Union:Vaina;THornakundu:Dt:Jhenaid
Jhenaidaha a a ah

Area:Dattanagor:Bazar,Moheshpur
Jhenaidaha Maheshpur Swaruppur Jhenaidah.BTS code:khu X1036
Area:Damodarpur
Chourasta;Union:Kola;Th:Kaligonj;Dt:Jhenai
Jhenaidaha -1 -2 dah

Jhenaidaha Area:3 no panir tenki more,Adarshapara,


Jhenaidaha Sadar Paglakanai Jhenaidah sadar,Jhenaidah

Area:Chandipur
Jhenaidaha Bazar;Union:Ganna:Th:Jhenaidah
Jhenaidaha Sadar Ganna sadar:Dt:Jhenaidah

Area:Zinna nagor
Bazar:Union:Kazirber:Th:Moheshpur:Dt:Jhe
Jhenaidaha Maheshpur Kazirber naidah

Area:Paglakanai shorok,Jhenaidah;BTS
Code;KHU_X0268
Jhenaidaha -1 -2

Area:Baliadanga
Kaliganj Trilochanpu Bazar:Union:Tilochadpur:Th:Kaligonj;Dt:Jhe
Jhenaidaha Jhn. r naidah
Jhenaidaha Area:Paira chattar,Jhenaidah
Jhenaidaha Sadar Paglakanai sadar,Jhemaidah

Area:Ganna
Jhenaidaha Bazar:Union:Ganna:Th:Jhenaidah
Jhenaidaha Sadar Ganna sadar;Dt:Jhenaidah
Area:SAmonta
Bazar:Union:Kazirber:Th:Moheshpur;Dt:Jhe
Jhenaidaha Maheshpur Kazirber naidah

Area:Valki;
Union:Kapasati:Th:Horinakundu:Dt:Jhenaid
Harinakund ah ;BTS Code:KHU_G1077;
Jhenaidaha a Kapashati Lat:23.597745;Long:89.07

Jhenaidaha Joardar Vabon, Mordarn mor, Woman Digri


Jhenaidaha Sadar Saganna College road, Jhenaidah sadar, Jhenaidah.
Area:paka
Jhenaidaha Bazar;Union:Furshondi:Th:Thenaidah
Jhenaidaha Sadar Fursandi sadar;Dt:Jhenaidah BTS:KHUx0116
Area:Talshar
Bazar:Union:Kushno:Th:Kotchadpur;Dt:Jhe
Jhenaidaha -1 -2 naidah;BTS KHU G1093
Area:Samonta
Bazar;Union:Kazirber;Th:Moheshpur;Dt:Jhe
Jhenaidaha Maheshpur Kazirber naidah

Kaliganj Area:Barobazr:Union:Barobazar:Th:Kaligonj
Jhenaidaha Jhn. Bara Bazar :Dt:Jhenaidah
Area:Sitaly
Bazar:Union:Bagura:Th:Soilkupa:Dt:Jhenaid
Jhenaidaha Shailkupa Bagura ah

ARea:Polianpur;Union:Kazirber;Th:Mohesh
Jhenaidaha Maheshpur Kazirber pur:Dt:Jhenaidah
Area:Voiroba
Bazar;Union:Bashbaria;Th:Moheshpur:Dt:J
Jhenaidaha Maheshpur Banshbaria henaidah
Kaliganj Area:Kola
Jhenaidaha Jhn. Kola Bazar:Union:Kola:Th:Kaligonj:Dt:Jhenaidah

Area:Joradah
Harinakund Harinakund Bazar:Union:Vaina;Th:Horinakundu;Dt:Jhen
Jhenaidaha a a aidah

Area: College stand,Moheshpur,Moheshpur


Jhenaidaha Maheshpur Fatehpur sadar,Jhenaidah;BTS KHU0067

Area:Gazir
Jhenaidaha -1 -2 Bazar;Union:Kola:Th:Kaligonj;Dt:Jhenaidah

ARea:Paira Chattar,Jhenaidah
Jhenaidaha -1 -2 Metro,Jhenaidah
Area:Chandipur Bazae:
Jhenaidaha union:modhuhati:Th:Jhenaidah
Jhenaidaha Sadar Halidhani sadar;Dt:Jhenaidah.BTS:KHU-1238.
Area:Paira Chattar,Jhenaidah
Jhenaidaha sadar,Jhenaidah.Code:KHU_X0024
Jhenaidaha Sadar Paglakanai

Danismiter Bazar, Damodar, Phultola,


Damodarpu Khulna
Khulna Phultala r

Boyra Daspara,Khalispur, khulna


Khulna Khalishpur

KHU0984
Jessore Sharsha Goga Rudropur Bazar

Bokultolar more,Boyra,khalispur,khulna
Khulna Khalishpur

Jhikargachh
Jessore a Bankra Bankra Cowrasta
Katakhal,Shoratola,Rangpur,Dumuriya,Khul
na
Khulna Dumuria Rangpur

Jhikargachh KHU1302
Jessore a Panisara

27, Bagmara Main Road, Khulna Kotwali,


Khulna
Khulna Kotwali Khl.

Jhikargachh Balla BazarKHU1302


Jessore a Bankra

Vill: Star 1 No Gate, Chondonimahal, Union:


4 no. Shenhati, Thana: Dighalia, Dist:
Khulna

Khulna Dighalia Senhati

KHU1180
Jessore Sharsha Kayba

H# 29/1, Zobed Ali Lane, Shaikhpara Main


Khulna Sonadanga road, Sonadanga, Khulna.

Sonaton Kathy
Jessore Sharsha Bagachra
Khulna -1 -2 Moylapota Mor, Sadar, Khulna

Jhikargachh
Jessore a Nibaskhola Sreeramkthi

Chanmari Bazar, Shipyard, Khulna


Khulna Kotwali Khl.

Goga Bazar
Jessore Sharsha Goga

Gagan Babu Road, khulna


Khulna Kotwali Khl.

Panch Vulot Mor


Jessore Sharsha Goga

Municipal Trank Road, Tootpara, Khulna


Khulna Kotwali Khl.

MAGURKHALE
Jessore Keshabpur Gaurighona

Vill-Tolna, Dakkhinpara, (beside Tolan Govt


Primary School), Union- Dhamalia, Thana-
Khulna Dumuria Dhamalia Dumuria, Dist-Kh

VANDARKHOLA
Jessore Keshabpur Gaurighona

H-62, AR complex, karim nagar more,


Khulna Sonadanga sonadanga, khulna

DOURMOTIA BAZAR
Jessore Keshabpur Trimohini
House# 148, Road No#10, Sonadanga R/A,
Khulna Sonadanga Khulna

NATUNMULGRAM
Jessore Keshabpur Trimohini

Nachunia Bazar, Terokhada khulna.


Khulna Terokhada Sachiadah

Jessore VAKUTIA KOLONI MORE SADAR JESSORE


Jessore Sadar Diara

Khulna Kotwali Khl. Tutpara Boro Khalpar, Mollapara, Khulna

Jhikargachh KAYEMKOLA MORE


Jessore a Magura

Khulna Kotwali Khl. Banglalink Sale & Care Centre,3rd floor.

Manirampu
Jessore r Khanpur Mokomtola Bazar

Khulna Batiaghata Jalma Tetultola bazaar, Batiaghata


Jessore Bagherpara Basuari Rustampur Bazar, Bagharpara, jessore.

Khulna Batiaghata Jalma Putimari Bazar, Batiaghata

Jessore BDR School Road, Jhumjhumpur, Sadar,


Jessore Sadar Kashimpur Jessore
Anarbag, 47 municipal tang road, Khulna
Khulna Kotwali Khl. Sadar

Jessore Bablatola Mor, Jhumjhumpur, Sadar,


Jessore Sadar Chanchra Jessore
Daulatpur
Khulna Khl. BL college campus, daulatpur, khulna

Benapole Branch
607 Benapole, Local Bus Stand, Benapole,
Jessore
Jessore Sharsha Sharsha

Site #KHU1337 Sachibunia


Khulna Batiaghata Jalma Bazar,Batiaghata,Khulna

Jessore
Jessore Sadar Arabpur 125,Rail Road Jessore

Site ID# KHU1331


Address: Maniktola Bazar, Paikgacha,
Khulna Paikgachha Kapilmuni Khulna

Manirampu
Jessore r Jhanpa BTS Code:KHU_U0467
Site ID# KHU1130
Gangaramp Address: Sukhdhara Bazar, thana :
Khulna Batiaghata ur Batiaghata,district : Khulna

Jessore Sharsha Nabharan KHU_X0899

Site ID# KHU0030


Address: Achinto Sagar Das,Kalikapur,
Baniakhali, Dumuria, Khulna
Khulna Dumuria Sarappur

Manirampu
Jessore r Nehalpur Kalibari Bazar,Monirampur

Khulna Kotwali Khl. West dighirpar, nirala, khulna


MALONCHI BAZAR#X0193
Jessore
Jessore Sadar Ichhali

Khulna Koyra Amadi Site ID# KHU1193, Amadi Bazaar, Koyra

Jessore Bagherpara Jaharpur telkup Bazar, Baghrapara, Jessore

Maguragho Abdullah, village:


Khulna Dumuria na Baduria,Maguraghona,Dumuria, Khulna

Jessore SAROTHI MORE


Jessore Sadar Diara
Buro Moulobir Dorgah, Main Road, Nirala,
Khulna Kotwali Khl. Khulna

Jessore BAGERHAT BAZAR


Jessore Sadar Chanchra
Khulna Sonadanga 1, Kader khan Road, Banorgati, Khulna

Manirampu TALTOLA BAZAR


Jessore r Kheda Para

Khulna Paikgachha Garuikhali Garuikhali Bazar, Paikgachha, Khulna

Manirampu Maswimna KALARHAT BAZAR


Jessore r gar

Village: Ramnagor, Post: Kashimnagor,


Khulna Paikgachha Kapilmuni Union: Kapilmuni, Thana: Paikgasa, Khulna

Manirampu ITTA BAZAR


Jessore r Kheda Para

Bastuhara Main Road,


Mujgunni,Boyra,Khalispur,Khulna
Khulna Khalishpur

Manirampu MOTHURAPUR
Jessore r Kheda Para

Afzaler Mor, Boikali, Khulna


Khulna Khalishpur
Jhikargachh Jhikargachh KASHIPUR BAZAR
Jessore a a

Rayermahal Bazar, Boyra, Khulna


Khulna Khalishpur

Jhikargachh MISREEDAYARA
Jessore a Magura

Rahimnagar, Noihati , Rupsha, Khulna.


Khulna Rupsha Naihati

Jhikargachh BODKHANA BAZAR


Jessore a Nibaskhola

Ramnagar, Noihati, Rupsha, Khulna.


Khulna Rupsha Naihati

Jessore CHURIPORTTY SADAR JESSORE


Jessore Sadar Upasahar

Banorgati Islam commissioner More, Tootu


len, sonadanga, khulna.
Khulna Sonadanga

Paksiya Bazar
Jessore Sharsha Dihi
West Baniakhamar, Darur Rahmat Eid- Gah-
moshjid, Khulna.
Khulna Sonadanga
Baroputa Bazar
Jessore Sharsha Putkhali

Dhaka Match Factory (Rupsha) to


Khulna Kotwali Khl. Jinnahpara Mor Highway, Khulna

Putkhali
Jessore Sharsha Putkhali

Sir Iqbal Road, Kotwali, Khulna


Khulna Kotwali Khl.
Manirampu SUNDULPUR BAZAR
Jessore r Khanpur

Dumuria Bazar, Dumuria, Khulna


Khulna Dumuria Dumuria

KESHOBPUR BAZAR
Jessore Keshabpur Trimohini

Dumuria Bazar, Dumuria, Khulna


Khulna Dumuria Dumuria
Manirampu Maswimna BALTOLA BAZAR
Jessore r gar

Khan Jahan Gilatola, 2 No Colony,Khanjahan-Ali, Khulna


Khulna Ali
Manirampu Kashimnaga SHAPUR BAZAR
Jessore r r
Katakhal ,Rongpur,Dumuriya,Khulna
Khulna Dumuria Rangpur

Manirampu PARKHARUZA BAZAR


Jessore r Chaluahati

Shoratola,Rongpur,Dumuria, Khulna
Khulna Dumuria Rangpur
PAZIEA BAZAR
Jessore Keshabpur Panjia

Jamira Bazar,Phultola,Khulna
Khulna Phultala Jamira

KHTAKHALE BAZAR
Jessore Keshabpur Gaurighona

Khulna Kotwali Khl. 168/10, West Tootpara, Khulna


PIRDIEA BAZAR
Jessore Keshabpur Panjia

Khulna Kotwali Khl. Farizipara, Fulmarket, Khulna Sadar, Khulna


Manirampu MASNA BAZAR
Jessore r Khanpur

Manirampu GOPALPUR BAZAR


Jessore r Nehalpur

Manirampu Durbadang DURBADANGA


Jessore r a

TREEMOHONE BAZAR
Jessore Keshabpur Trimohini

Jessore Keshabpur Trimohini Baufola bazar


Kholshi Bazar, Bagharpara, Jessore
Jessore Bagherpara Dhalgram (23.199397,89.390883)

Jessore Jamtola Mobarokhati, Jessore Sadar,


Jessore Sadar Ramnagar Jessore ( 23.142584, 89.230988)

Jessore
Jessore Sadar Chanchra Karbala Road Jessore.

Jessore 3,F Tower(1st Floor),Jorakuthi,R.N Road


Jessore Sadar Fatehpur ,Jessore.

Jessore Narendrapu
Jessore Sadar r Rupdia Bazar, Sadar, Jessore

Jessore Narendrapu
Jessore Sadar r Rupdia Bazar, Sadar, Jessore

Bagdanga ghoshnagar Bazar,Bagharpara,


Jessore Bagherpara Basuari Jessore

Jessore Sheikh Hati Biswaspara.Jessore Sadar,


Jessore Sadar Fatehpur Jessore.

Jessore Sarna City Gold, Kapuria Pot Road,


Jessore Sadar Fatehpur Jessore.
Mr. Md. Humayun Kabir Khan;Banaful,
Jessore House # 17,Sector-2, Block-B;New
Jessore Sadar Upasahar Uposhahor, Jessore

Village: Bahadurpur,Post:
Jessore Sharsha Benapole Bahadurpur,Banapole ,Jessore

Nitol Tata Office


Jessore Abhaynagar Payra Basundia, Jessore

Jessore Narendrapu Location: Apex J.L NO. 125, Holding no-


Jessore Sadar r 2953, Jinaidha, Dist. Jinidha.

Jessore Abhaynagar Payra Changutia,prembag,avaynagor,jessore

Meherpur -1 -2 shaharbati bazar, GangniMeherpur

Khashmahal, Gangni, Meherpur


Tetulbaria Road
23.899112 88.70563 KHU0694
Meherpur Gangni Tentulbaria

Meherpur Sorkari College Para, Opposite of Fire


Meherpur Sadar Amjhupi Service.

Kustia Kumarkhali Bagulat Bashgram bazar, Kumarkhali, Kushtia


Kushtia
Kustia Sadar Ujangram Karimpur bazar, Kushtia Sadar.

Kushtia
Kustia Sadar Jhaudia Jaudia bazar, Kushtia Sadar.

Kushtia Chorhash, Upozila Road, Kushtia Sadar,


Kustia Sadar Barakhada Kushtia.

Kushtia Hatas Khan Monjil, Golam Rahman Road,(Beside


Kustia Sadar Haripur of Land Office), Thanapara, Kushtia

Shyamnaga UTTOR KADOMTOLA, MUNSHIGONJ,


Satkhira r Munshiganj SHYAMNAGOR, SATKHIRA

Binimoy Mobile Bitan, Trafic More, Dashani,


Bagerhat Bagerhat Sadar, Bagerhat, Khulna.
Bagerhat Sadar Kara Para
LOKNATHPUR BUS STAND, DAMURHUDA,
Chuadanga Damurhuda Dorshona CHUADANGA

Ashis Mobile Net,Morrelganj,Bagerhat.


Bagerhat Morrelganj Morrelganj
Rail Station & Bus station Area, Alomdanga
Chuadanga Alamdanga Jehala Pourosova, Alomdanga

Pacific Telecom, Katakhali Bus Stand,


Fakirhat, Bagerhat, Khulna.
Bagerhat Fakirhat Fakirhat

Chuadanga Shankar Old hospital road, KHU_U0894, Chuadanga


Chuadanga Sadar Chandra Sador
M/S. Kamrul Telecom Amragasi
Bazar, Soronkhola, Bagerhat
Bagerhat Sarankhola Dhansagar

Horihornagar Bazar, Jibonnagar Chuadanga,


KHU1136
Chuadanga Jibannagar Jiban Nagar

Madaripur
Madaripur Sadar Mustafapur Ghotok Chor , madaripur

Computer Time, Sheikh Abdul Hai Sarak,


Mongla, Bagerhat.
Bagerhat Mongla Chandpi

Chuadanga Jibannagar Jiban Nagar Pitch More Goyal Para Bazar

Madaripur Kaji Villa (1st Floor), Natun Bus Stand Road,


Madaripur Sadar Jhaudi Pakdi ,Madaripur Sadar, Madaripur
M/S. Imran Telecom, Kathaltola More,
Fakirhat, Bagerhat, Khulna.
Bagerhat Fakirhat Fakirhat

Chuadanga Tallu spning mill, Jel khana more,


Chuadanga Sadar Begampur Chuadanga Sador

Madaripur Kalkini Kalkini kalkini bazar

Rampal Enterprise,Rampal,Bagerhat
Bagerhat Rampal Rampal

DHK0248(Sikder Nhanab,Bazzar Road, near


Uttara Bank,Gopalgonj-8100)
Gopalganj
Gopalganj Sadar Jalalabad

Char
Madaripur Shibchar Janajat Badrason bazar , Shibchor , Madaripur

Bagerhat Student Photostat, Deypara Bazar, Bagerhat


Bagerhat Sadar Gota Para

Gopalganj DHK2905(Ulpur bazar, Sadar, Gopalgonj


Gopalganj Sadar Ulpur

Madaripur West Rasti , Katpot bridge , Madaripur


Madaripur Sadar Rasti Sador, Madaripur

Magura Raghab Defulia Bazaar, Defulia Bazaar Road,


Magura Sadar Dair Thana :Magura Sador, Magura
M/S Kamrul Telecom Amragasi
Bazar, Soronkhola, Bagerhat
Bagerhat Sarankhola Dhansagar

DHK_X5526
Gopalganj Tungipara Kushli

Madaripur
Madaripur Sadar Chilar Char Puran bazar , raintreetola, madaripur sadar

Medinova Diagnostic Center 2nd Floor, Hazi


Magura Saheb Road, Vayna Turn, Magura Sador,
Magura Sadar Hazrapur Magura.

Rubel Telecom, Panch Raster Mor, Rayenda


Bazar, Shoronkhola, Bagerhat.
Bagerhat Sarankhola Royenda

DHK2240
Gopalganj Kotalipara Bandhabari

Madaripur
Madaripur Sadar Mustafapur khoia bhanga bazar, mostofapur, madaripur

Beroil Polita Bazaar, Narail Road, Union:


Magura Beroil Polita, Thana: Magura Sador, Dist.
Magura Sadar Birail Palita Magura.

M/S Computer Time, Sheikh Abdul Hai


Sarak, Mongla, Bagerhat.
Bagerhat Mongla Chila

DHK5591(Joy Nagar Bazar)


Gopalganj Kashiani Maheshpur

Sreepur Tikerbila Bazaar, Union: Amolsar Thana:


Magura Mgr. Amalsar Sreepur Dist. Magura
Ashis Mobile Net,Morrelganj,Bagerhat.
Bagerhat Morrelganj Morrelganj

"DHK_W3213(Mazra , Kashiani, Gopalganj)

"
Gopalganj Kashiani Maheshpur

Mohamma Hatbaria Bazaar, Union: Digha, Thana:


Magura dpur Mgr. Digha Mohammadpur, Dist. Magura.

M/S. Kamrul Telecom Amragasi


Bazar, Soronkhola, Bagerhat
Bagerhat Sarankhola Dhansagar

"DHK3725(Wapda Bazar, Vill.: Purbapara,


P.O.: Gochchapara, P.S.: Kotalipara. Dist:
Gopalganj)

Gopalganj Kotalipara Amtali

Shingra Bazaar, Shingra-Arpara Road,


Dhaneshwa Union: Dhaneswargati, Thana: Shalikha,
Magura Shalikha rgati Dist. Magura.

Popi Telecom and Lamia Computers


Bagerhat Mollahat Udaypur

"DHK_X3341(Shingipara Bazar, Tungipara,


Gopalgonj)

"
Gopalganj Tungipara Patgati

Sreepur Tikerbila Bazaar, Union: Amolsar Thana:


Magura Mgr. Amalsar Sreepur Dist. Magura
Ashis Mobile
Net,Mollahat,Udaypur,Bagerhat.
Bagerhat Mollahat Udaypur

Gopalganj Vil-fakirkandi, union-haridashpur, gopalgonj


Gopalganj Sadar Haridaspur sadar, gopalgonj.

Chaturbaria Bazaar,
Union: Talkhori, Thana Shalikha, Dist.
Magura Shalikha Talkhari Magura.

Aishi Telecom,Oishe Telecom, C & B Bazar,


Bagerhat Rakhalgach Bagerhat Sadar, Bagerhat, Khulna.
Bagerhat Sadar hi

Gopalganj Tungipara Barni Uttar Para, Borni,Tungipara,Gopalgonj

Magura Mollah Para, Parnanduali, Magura Sador,


Magura Sadar Kasundi Magura

Pacific Telecom, Katakhali Bus Stand,


Fakirhat, Bagerhat, Khulna.
Bagerhat Fakirhat Piljanga

Tengrakhol Gopinathpur,Muksudpur
Gopalganj Muksudpur a

Sikder Telecom, Chunkhola Bazar, Mollahat,


Bagerhat, Khulna.
Bagerhat Mollahat Pahardanga

Asis Mobile net


Bagerhat Morrelganj Morrelganj college road,Morrelganj
M/S. Kamrul Telecom Amragasi
Bazar, Soronkhola, Bagerhat
Bagerhat Sarankhola Dhansagar

M/S. Kamrul Telecom Amragasi


Bazar, Soronkhola, Bagerhat
Bagerhat Sarankhola Dhansagar

M/S. Kamrul Telecom Amragasi


Bazar, Soronkhola, Bagerhat
Bagerhat Sarankhola Dhansagar

M/S. Imran Telecom, Kathaltola More,


Fakirhat, Bagerhat, Khulna.
Bagerhat Fakirhat Fakirhat

Ashis Mobile Net


Bagerhat Morrelganj Morrelganj morrelgonj,Bagerhat

M/S. Kamrul Telecom Amragasi


Bazar, Soronkhola, Bagerhat
Bagerhat Sarankhola Dhansagar

Faridpur Alfadanga Bana Sirgram Bazar, Alfadanga, Faridpur

M/S. Kamrul Telecom Amragasi


Bazar, Soronkhola, Bagerhat
Bagerhat Sarankhola Dhansagar

Faridpur Golpukur Shoping Complex, Faridpur Sadar,


Faridpur Sadar Ambikapur Faridpur

Ashis Mobile Net,Morrelgang,Bagerhat.


Bagerhat Morrelganj Morrelganj

Faridpur
Faridpur Sadar Ambikapur Thana Road,Faridpur Sadar, Faridpur

M/S Imran Telecom M/S. Imran Telecom,


Kathaltola More, Fakirhat, Bagerhat,
Khulna.
Bagerhat Fakirhat Fakirhat

Faridpur
Faridpur Sadar Kanaipur Kanaipur Bazar
M/S Y. B. M. Telecom M/S Y. B. M.
Telecom, Puraton Bus Stand, Chitolmar
Bagerhat Chitalmari Chitalmari Bazar, Chitolmari, Bagerhat.

Faridpur Madhukhali Bagat Ghopghat, Bagat, Madhukhali, Faridpur


Ashis Mobile Net,Morrelganj,Bagerhat.
Bagerhat Morrelganj Morrelganj

Faridpur Madhukhali Madhukhali Madhukjali Bazar, Madhukhali, Faridpur

Ashis Mobile Net,Morrelganj,Bagerhat.


Bagerhat Morrelganj Morrelganj

Char
Faridpur Sadarpur Bishnupur Joy Bangla Bazar, Sadarpur, Faridpur

Mobile media,badhal bazar kachua,


Kachua Bagerhat
Bagerhat Bgr. Kachua

Char
Faridpur Bhadrasan Gazirtek Hazigonj Bazar, Charvadrashan, Faridpur
Apex 43/1, KAZI NAZRUL ISLAM ROAD
Bagerhat BAGERHAT, BANGLADESH BD -
Bagerhat Sadar Barai Para BANGLADESH

Char Char BTS:DHK0569


Faridpur Bhadrasan Bhadrasan Charvadrashan, Faridpur

Ashis Mobile Net,Morrelganj,Bagerhat.


Bagerhat Morrelganj Morrelganj
Faridpur Ishan Ishangopalpur Bazar, Faridpur Sadar,
Faridpur Sadar Gopalpur Faridpur
Computer Time, Sheikh Abdul Hai Sarak,
Mongla, Bagerhat.
Bagerhat Mongla Chila

Faridpur
Faridpur Sadar Greda Gerda, Faridpur Sadar, Faridpur
Eka Enterprise, Sannyashi Bazar, Morolgonj,
Bagerhat.
Bagerhat Morrelganj Khuolia

Faridpur BTS: DHK1005


Faridpur Sadar Aliabad Baitul aman Bazar, Faridpur Sadar, Faridpur

Faridpur Bhanga Bhanga Bhanga Mohila College, Faridpur

Faridpur Alfadanga Gopalpur Gopalpur Bazar, Alfadanga, Faridpur

Faridpur
Faridpur Sadar Kaijuri Chungir More, Faridpur Sadar, Faridpur

Faridpur Madhukhali Kamarkhali KamarKhali Bazar, Modhukhali, Faridpur

Faridpur Purba khabashpur, just. Beside the lonch


Faridpur Sadar Aliabad ghat masjid.

Faridpur Goalpukur Dream Shopping Complex,


Faridpur Sadar Ambikapur Faridpur Sadar, Faridpur

Faridpur
Faridpur Sadar Kanaipur Kanipur Bazar, Faridpur Sadar, Faridpu
Faridpur Bhanga Bhanga Bhanga Bisho Road, Bhanga, Faridpur

Lat: 23.57849
Faridpur Long: 89.79368
Faridpur Sadar Kanaipur Brac Regional Office, Faridpur

Lat: 23.57706
Faridpur Long:89.79257
Faridpur Sadar Kanaipur Faridpur Agriculture Training Institute
Last Technology
Last Remarks Feedback Tech Ref1 Tech Ref2
Investigation complete
Area is out of network after electricity and solution is expected
failure from 15 days by this month
Problem should be solved
Retailer can not transfer I Top up due now. Please check and KHU_X017
to sms failed confirm MIS 2
Problem should be solved
3G & 2G fluctuating frequently. Speed now. Please check and
is lower than competitor confirm
Problem should be solved
3G & 2G fluctuating frequently.Speed now. Please check and
is lower than competitor confirm
Problem should be solved
3g & 2G fluctuating frequently.Most now. Please check and
of the time 2G availale confirm
Problem should be solved
3G & 2G fluctuating frequently..BTS- now. Please check and
KHU G-1077) confirm
Area is out of network after Investigation complete
electricityBTS Code-.KHU_R1435 and solution is expected
by this month

KHU_X104
8,
Retailer can not transfer I top up due KHU_X026
to sms failed. Please check from now on MIS 8
Retailer can not transfer I Top up due
to sms failed.KHU_X0172 KHU_X017
Please check from now on MIS 2

Customer are facing network


fluctuation,Bad voice quality problem KHU_X065
from 4 days. Please check from now on MIS 3
3G & 2G flucuating frequently.As per Problem should be solved
rerailer feedback sprrd is very lower now. Please check and
than competitor. confirm

Coverage enhancement
required. Bazar is at
outdoor coverage zone. KHU_G109
Customer are facing bad Please check priority with 6,
voice/network fluctuation/call drop marketing KHU_X024
after on air of GP new BTS site.f (88.925590/23.401107) CE 0
Problem should be solved
3G & 2G fluctuating frequently.3G now. Please check and
speed is very low. confirm

Coverage enhancement
required. Bazar is at
outdoor coverage zone. KHU_X114
Problem: multiple tries/Bad voice Please check priority with 5,
quality/sms failed(Bts:KHU_X1145) marketing KHU_R150
(88.879741/23.324182) CE 3
KHU_R1502 is a 2G site, KHU_R150
Area is out of 3G from yesterday.BTS nearby 3G site 2,
code KHU_R1502 KHU_U0138 is up and KHU_U013
stable. Please check now NP 8
Problem should be solved
now. Please check and
3G & 2G fluctuating frequently confirm
3G & 2G fluctuating frequently.As per Problem should be solved
customer speed is lower than now. Please check and
competitor. confirm
Problem should be solved
now. Please check and
3G & 2G fluctuating frequently. confirm

Indoor coverage problem.


X: 88.759528, Y:
23.334332; Subscriber
location is 2.30km away
from KHU_X0941_1_2.
Customer sre facing call Coverage enhancement
drop/network fluctuation/bad voice required. Need marketing
quality problem from 15 days validation
Problem should be solved
Retailer can not transfer I Top up due now. Please check and KHU_X094
to sms failed confirm 2
Problem should be solved
3G & 2G fluctuating frequently.Most now. Please check and
of the getng 2G. confirm
Customer is not KHU_X150
responding. Customer 0
3G & 2G fluctuating frequently serving site KPI is OK MIS

Customer is not KHU_G104


Retailer can not transfer I top up due responding. KPI of 7
to sms failed after evening customer serving site ok MIS

Action taken and data


3G & 2G fluctuating frequently.As per speed should increase
customer speed is very lower than now. Please check and KHU_G123
competitor confirm LC 8

Action taken and data KHU_M030


speed should increase 4,
3G & 2G fluctuating frequently.Most now. Please check and KHU_U099
of the time getng 2G. confirm LC 9

Action taken and data KHU_U026


speed should increase 8,
3G & 2G fluctuating frequently,Most now. Please check and KHU_U089
of the time getng 2G confirm LC 6

Action taken and data


3G & 2G fluctuating frequently.As per speed should increase
customer speed is lowe than now. Please check and KHU_U027
competitor confirm LC 4
Action taken and data
speed should increase
now. Please check and
3G & 2G fluctuating frequently.Speed confirm KHU_U002
is very slow. LC 4

Action taken and data


speed should increase
3G & 2G fluctuating frequently.Speed now. Please check and KHU_U090
is lower than competitor. confirm LC 2
Investigation complete
Customer are facing silent call and solution is expected
problem from 4 days by next week

Given location is at 2G
outdoor coverage zone.
New macro site required
for 2G/3G good coverage.
Customer facing poor inddor Please check priorities
coverage/call drop/network with marketing (89.07, KHU_G107
fluctuation problem from 15 days 23.597745) CE 7

Indoor Coverage
enhancement required.
The subscriber location
0.60 km away at the null
position from the nearest
serving site. Repeater is
Customer is facing poor BL network fiseable.
quality. Please look after this issue as GPS:
soon as possible. 23.543787/89.184166 CE
Problem should be solved
Area is out of network from midnight now. Please check and KHU_X011
today confirm EO1 6
Problem should be solved
Area is out of network from today now. Please check and KHU_G109
morning confirm EO1 3

customer are facing silent call/bad Rectification done. Please KHU_U054


voice problem from 15 days. check from now on FE2 4

Problem should be solved


3G & 2G fluctuating.Most of the time now. Please check
show 2G MIS

3G &2G fluctuating frequently.Speed Solved & check now


is lower than competitor

Problem should be solved


Customer facing poor inddor now. Please check
coverage problem from 2 months.

Area is out of network from today at Solved & check now


10am.
Retailer can not transfer I Top up du Problem should be solved
to sms failed/sever network now. Please check
fluctuation.

Area is out of network after electricity Problem should be solved


failure due to power back up now. Please check
problem.

Retailer can not transfer I Top up after Problem should be solved


electricity failure due to power back now. Please check
up problem

Area is out of network from midnight Solved & check now


today.

Problem should be solved


now. Please check
Area is out og 3G from yesterday
Problem should be solved
Area is out of network after electricity now, please check &
failure. update us
Area is out of 3G from 1 month.Some
times device show 3G but no speed
found

Bad voice quality. and Call


drop,2G,3G Buffaring,SMS failed ,No As per customer feedback
network coverage he is not facing any KHU_X047
problem now MIS 3

Problem has been


improved. as per
Bad voice quality. and Call customer feedback.
drop,2G,3G Buffaring,SMS failed

Coverage enhancement KHU_G129


required. Please check 7,
priorities with marketing KHU_X136
Quality Issue (88.904020/22.936484) CE 6

Bad voice quality. and Call Problem has been


drop,2G,3G Buffaring,SMS failed ,No improved. as per
network coverage customer feedback.

Necessary action taken. KHU_X108


Quality Issue Please check from now on TW 3
Please check with below customers,
& take necessary actions:
Kajol: 01949271416, 01706118611
Problem should be solved
Utpol: 01915236934 now. Please check and KHU_G135
01716106759 confirm MIS 0

Coverage enhancement
required. Please check KHU_X103
priorities with marketing 0,
New Alia Bazar (89.082901/23.026766) CE KHUX1302

Improvement action has


Bad voice quality. and Call drop, 3G & been taken. Please check
2G bufferring, SMS failed from now on

Customer is facing 3G
indoor coverage problem.
Coverage enhancement is
required (X: 89.082689, Y:
23.030225 ) Please check KHU_X130
KHU1302 priorities with marketing CE 2

Problem has been Solved


Customers are getng very poor data as per customer feedback. KHU_U020
speed indoor, please check again. CE 2

Coverage enhancement
macro site required. KHU_X016
Please check priorities 3,
with marketing KHU_X089
Kayba BAzar (88.976828/ 22.931626) CE 2

Problem has been Solved


Customer is facing 3G Speed as per customer feedback.
problem. maximum time it shows "E".

Customer is facing 3G
indoor coverage problem.
Coverage enhancement is
required (X: 88.948289, Y:
KHU1297 22.957122 ) Please check KHU_G129
priorities with marketing CE 7
Problem should be solved
Problem is not solved yet, plz check now. Please check and
again confirm MIS

Coverage enhancement
macro site required. KHU_X021
Please check priorities 5,
KHU0215 with marketing KHU_G107
(89.017749/ 23.092780) CE 9

Bad voice quality,2G,3G


Buffaring,Poor indoor coverage
& data speed Please check from now on MIS

KHU0984 Problem has been solved


as per customer feedback.

Bad voice quality, Call drop, very poor Problem should be solved
data speed, SMS failed now. Please check and
confirm MIS

KHU1295
Please check from now MIS

Bad voice quality. Call drop, Very poor Problem should be solved
data speed, Poor Indoor coverage now. Please check and
confirm MIS

KHUX0559
Please check from now MIS

customers are facing severe network


problem, voice quality, Signal Level
and Indoor Coverage is very poor. also Coverage enhancement
facing silent call and multiple tries required. Please check
problem. GP network is very good priorities with marketing KHU_X062
there (Customer feedback) (89.401901/22.911682) CE 5

KHUX0553
Please check from now MIS
Problem should be solved
customer is facing 3G net speed and now. Please check and
voice quality problem confirm

KHUR0080
Please check from now MIS
Please arrange to remove repeater
from above address. Client has
changed their office. They are also
facing indoor coverage problem to We are taking care of the
their new office. New office address: dismantle, for new
Asirbad, Plot# 67, Road#03, location joint visit
Sonadanga R/A, 1st phase, required, please share
Sonadanga, Khulna your schedule

KHUX_0810
Please check from now MIS

Call connectivity & drop problem, 3G


Speed comes only Outdoor at
Midnight,2G/3G Buffaring, poor
indoor coverage, Problem on data
upload and download Solved & check now

X0193
Please check from now MIS

Joint Visit planned


tomorrow, please confirm
the schedule & make sure
your presence during visit.
Please re escalate this
Severe network fluctuation and poor complaint once the joint
indoor coverage. visit completed.

KHUJX0598 KHU_X059
Please check from now MIS 8

Problem should be solved


SMS Sending failed from early now. Please check
morning, 3G fluctuation

Quality issue Please check from now MIS

Huge network problem, day by day


we are loosing customers.
Coverage enhancement
Macro site required.
Please check priorities
with marketing (lat:
23.1857754; long KHU_X026
lat: 23.1857754; long 89.327876 89.327876) CE 2

Retailers are unable to send itop after


6 pm.
As per customer feedback,
Lat:23.161761 Long89.231114 he did not raise any
complain.
Subscriber having poor 3g coverage in
this area.

Customer is faicng 3G
indoor coverage problem.
Coverage enhancement is
required (X: 89.235298, Y:
23.160583) Please check
priorities with
marketing.Subscriber
location is 1.00 Km away
point from the nearest
lat: 23.156379; long: 89.231191 site KHU_U0410_2 CE
subscriber of these are are not
getng 3G

facing network problem which is As per concern


hampering their business. please take person(01712886277)
care of this issue as early as possible problem is solved now CEM
Retailers and customers are not
getng any network when there is no
electricity.
Problem should be solved
now. Please check and
3G Fluctuation confirm

Customers are unable to make any


call or receive call

Problem has been


improved. as per
customer feedback.
Poor 3G Speed
RSO is unable to send itop to the
Retailers, Retailers are unable to send
itop to the customers.

Customer is not KHU_U089


responding. KPI of 9
Poor Speed of 3G customer serving site OK MIS

RSO is unable to send itop to the


Retailers, Retailers are unable to send
itop to the customers.
Sample itop number# 1915063461,
1915056783, 1915279754,
1915056766,

Indoor coverage problem.


X: 89.337451, Y:
22.967298; Subscriber
location is 1.80km away
from the nearest serving
site KHU_X0263_2. KHU_X026
Coverage enhancement 3
Mobile Number is open but reply off required. CE

3G fluctuations in indoor

Problem should be solved


Quality Problem now. Please check MIS
Site ID# KHU1193
there is not network when there is
not electricity

bad voice, call drop, itop up sms


failed after 7 pm everyday at Problem should be solved KHU_X064
KHU_X0649 now. Please check MIS 9

Subscriber is having network problem


in the abobe area.

KHUU0819 Problem should be solved KHU_X081


now. Please check MIS 9
Cusotmers are not able to use 3G
here

KHUG1230 Problem should be solved KHU_G123


now. Please check MIS 0
subscriber is living near 200 meter
from the site but he is not able to use
3G..

Coverage enhancement
Macro site reruired. Need
to check priority with
KHUX0264 marketing KHU_X026
(89.164177/23.049330) CE 4

Site# KHU0609, this site has been


down since yesterday and due to the
link site some other sites are also
affected. People of the area are
unable to talk, sales drop radically.

Coverage enhancement
Macro site reruired. Need
to check priority with
KHUX0264 marketing KHU_X026
(89.193590/23.076185) CE 4

this place customers are not able to


call. thery are getng very low signal.
Robi and GP is very strong over there.

Coverage enhancement
Macro site reruired. Need
to check priority with
KHUX0264 marketing KHU_X026
(89.183245/23.079943) CE 4

BTS: KHU_U0449, i-top transfer


problem, SMS failed, call connectivity
problem, poor data speed

Coverage enhancement
Macro site reruired. Need
to check priority with
KHUG1230 marketing KHU_G123
(89.198585/23.070112) CE 0

BTS: HU_U0403,
i-top Transfer Problem,Call Failed,SMS
failed , Poor network coverage,
Incoming & Outgoing Problem
Coverage enhancement
Macro site reruired. Need
to check priority with
W09554 marketing KHU_W095
(89.130724/23.084987) CE 4

BTS: KHU_X0003, no 3G data service


available,
Call Failed,SMS failed ,No network
coverage, Incoming & Outgoing
Problem

G1299 Problem should be solved KHU_G129


now. Please check MIS 9

2G-3G Buffaring, Poor network


coverage, Problem on data upload
and download, Call Drop, No indoor
data service

G1079 Problem should be solved KHU_G107


now. Please check MIS 9

2G-3G Buffaring, Poor network


coverage, Problem on data upload
and download, Call Drop, No indoor
data srvice

G0018 Problem should be solved KHU_G001


now. Please check MIS 9

BTS:KHU0504,
2G-3G Buffaring, poor network
coverage, Call Drop, No indoor
indoor, Very Poor Net Speed.

Investigation complete
KHU1296 and solution is expected
by this month
BTS:KHU0175, 2G-3G Buffaring, poor
network coverage, Problem on data
upload and download, Call Drop, No
indoor data speed

KHU0628 Power backup OK. Also KHU_X062


site is stable now NP 9

On this highway 2G/3G flactuation, &


very poor data speed, call drop, &
bad voice quality.

Power backup OK. Site is


going down due to long
KHU1295 time power outage. Now KHU_X129
stable EO1 5

2G-3G Buffaring, Poor network


coverage, Problem on data upload
and download, , Call Drop, Indoor
speed problem.

KHUX0077 Power backup OK. Also KHU_X007


site is stable now NP 7

2G-3G Buffaring, Poor network


coverage, Problem on data upload
and download, Maltiple tries, Call
Drop, No indoor speed

Power backup OK. Site is


going down due to long
KHU0080 time power outage. Now KHU_R008
stable EO1 0

2G-3G Buffaring, Poor network


coverage, Problem on data upload
and download, Maltiple tries, Call
Drop, Indoor speed problem

KHU0503 Power backup OK. Also KHU_X050


site is stable now NP 3

Customers are facing very poor data


speed, Indoor network problem, Call
Mute & Drop.
KHU0467 Power backup OK. Also KHU_X046
site is stable now NP 7
i-top Balance Transfer Problem,Call
Failed,SMS failed ,No network
coverage.Incoming Outgoing Problem

KHU0134 Power backup OK. Also KHU_X013


site is stable now MIS 4

i-top Balance Transfer Problem,Call


Failed,SMS failed ,No network
coverage, Incoming Outgoing
Problem

KHU0599 Power backup OK. Also KHU_X059


site is stable now MIS 9
i-top transfer failed,SMS failed ,Call
Drop, 3G Speed Problem

Power backup OK. Site is


going down due to long
KHU0803 time power outage. Now KHU_G080
stable EO1 3

Customer is facing very poor data


speed, specially after 8.00 PM daily.
KHU1302 Power backup OK. Also KHU_X130
site is stable now NP 2

Network problem
KHU1351 Power backup OK. Also KHU_X135
site is stable now NP 1
Investigation complete
KHU0965 and solution is expected
by this month

KHU1458 Power backup OK. Also KHU_G145


site is stable now NP 8

KHU0503 Power backup OK. Also KHU_X050


site is stable now NP 3

Problem should be solved KHU_X067


Network Congestion now. Please check MIS 1
Customer unable to
After 7 pm everyday customers face provide current status,
bad Voice quality, call drop, I top up please check from your
problem end

bad voice, call drop, poor indoor


coverage, network bar fluctuation, Problem should be solved
low signal, i top up transfer now. Please check
problem,multiple try,

Joint visit has been


planned on 3rd
November. Please confirm
the schedule & make sure
your presence during visit.
Please re escalate this
complaint once the joint
Problem in office visit done.

One side silent,Network Bar Problem has been solved


Fluctuation, 3G Issue. as per customer feedback

Solved & check now


BTS: KHU0136

Solved & check now


BTS: KHU1102

Power backup issue, site goes down Problem should be solved


immediatelimmediately after power now. Please check
failure.

Call drop, One side silent, Bad voice Solved & check now
Quality and network bar Fluctuating.

Poor Indoor Coverage,Multiple Tries,


3G Issue,
We need CRM number for
contact, please provide
client is using 900 connections User number

Indoor coverage problem

Joint visit plan tomorrow.


Please confirm the
schedule & make sure
your presence during visit.
Please re escalate this
Huge Bad Network coverage, call complaints after joint visit
drop, Network bar Fluctuation done.

Please check Setngs &


select 3G only option in
the Network selection
poor connectivity mode

Addressed location is one of the


brance of nitol motors ltd . as they
are complaning they are facing indoor
coverage problem . please check that
issues on an urgent basis

Coverage enhancement
required. Please check
priorities with marketing KHU_X069
multiple try, sms faied, 3g down (88.737527/ 23.836073) CE 7

Coverage enhancement
Multiple tries required. Please check
,Call drop priorities with marketing KHU_X069
SMS failed (88.705630/23.899112) CE 4

Some improvement
actions have been
planned, Additional
Network coverage is almost NIL inside antenna will added.
their office premises. Timeline: 15th December

Network going out just after


electricity goes out for last 15 days. Investigation complete
BTS code: KHU0545. BL business is and solution is expected
falling drastically due to this problem. by this month
Customer location is at
outdoor coverage zone.
This bazar is within 2KM of BTS at For indoor coverage new
Kushlibasha, BTS code:KHU1473 but macro site required. KHU_X147
indoor coverage is very poor. Retailers Please communicate with 3,
are facing i'top up balance transfer Geo marketing KHU_X022
problem. (89.140646/23.777469) CE 2

BL dominant market but network


going out within 10 minutes of
electricity goes out for about 2
months. BTS code: KHU0603. BL Investigation complete
business is falling drastically for this and solution is expected
battery backup problem. by this month

Please provide Corporate


Bad Voice Quality, Multiple tries, 3G Client Name in Customer
Issue. name option

Problem should be solved


Silent Call, Poor Indoor Coverage, Call now. Please check
drop

Customer is facing 3G
Indoor coverage problem.
Coverage enhancement is
required (X: 89.167466, Y:
22.254680) Please check
priorities with marketing.
Subscriber's location is
2.50 Km away from the
customer facing no coverage nearest serving site
problem, poor indoor coverage,slient KHU_U0107_3, 3.20 Km
call away from KHU_U0485_1. CE

No network coverage when Power Problem should be solved


outage,GPRS Problem now. Please check and
confirm MIS

MULTIPLE TRY, SMS FAILED Please check from now MIS

Customer is faicng 3G
indoor coverage problem.
Coverage enhancement is KHU_U016
required (X: 89.867940, Y: 9,
GPRS Problem 22.505050) Please check KHU_U061
priorities with marketing. CE 4
Tried many times, but
customer cell phone was
found switched off. Please
provide an alternate
SITE ID KHU_U0921, contact number. Serving
Alternative Contact Site (KHU_X0188_2) KPI is
Number:01920700165 Ok.

KHU_U016
7,
KHU_U129
Problem should be solved 0,
GPRS Problem now. Please check and KHU_R129
confirm MIS 0

Action taken and data


speed should increase
Call Drop, 3G Network Speed now. Please check and KHU_U089
Fluctuation confirm LC 4
No network coverage when Power
outage,GPRS Problem Operational problem KHU_U051
solved. Please check now EO1 6

Previously feedback was


provided for this
complainer. Feedback
was: Coverage
enhancement Macro site
required. Please check
priority with marketing
(88.775067/23.420944). It
is requested not to
escalate complaints which
already given feedback for KHU_X106
Multiple Try, SMS failed coverage enhancement CE 3

Investigation complete
and solution is expected
BTS DHK3764. No battery back up, by this month

KHU_U088
No network coverage when Power Problem should be solved 3,
outage,GPRS Problem now. Please check and KHU_G096
confirm MIS 6

KHU1063 Solved & check now


I TOP RECHARGE FAILED

Users are getng very poor BL


network coverage. Please look after Problem has been solved
this issue as soon as possible. as per customer feedback
KHU_U006
No network coverage when Power Problem should be solved 3,
outage,GPRS Problem now. Please check and KHU_X083
confirm MIS 3

Multiple Try, SMS failed

DHK1198 No electricity no network


No network coverage,Gprs,call drop Problem should be solved
problem now. Please check and KHU_U016
confirm TL1 8

DHK_X0248
,
DHK_U024
8,
DHK_G388
improvement action 8,
Al time 3G Fluctuated.Call Drop.Silent taken. Please check from DHK_U388
Call in Call generated time. tomorrow TW 8

DHK4910 . no electricity no network


No network coverage,Gprs,call drop Problem should be solved
problem now. Please check and
confirm MIS

Still 3G Speed is Very Low. Call


Generation Hampered. In some place optical fiber restored and
Poor indoor coverage problem should be solved
TL1

Call connection problem

Customers & Retailers are facing very


poor & frequent fluctuating 2G & 3G
coverage (coverage becomes nil often
times), silent call, call drop, bad voice
quality, I'topup & reply SMS fail Problem should be solved
respectively for last one month. now. Please check and KHU_G147
Please solve the issue ASAP. cofirm MIS 8
No network,No 3G coverage when
Power outage,GPRS Problem Action taken
FE5

Almost Zero Indoor NW Coverage.


Last couple of month ago, Indoor NW Problem should be solved
Coverage found from Other District. now. Please check and
confirm TL1 DHK_X5526

union is not chilar chor, as there were


no option had to choose from drop
down. actually the problem is in the
main town

Customer is facing very poor &


frequent 3G to 2G fluctuating
network for last 2 days. Please resolve
ASAP. DT has been planned.

No network,No 3G coverage when Problem should be solved


Power outage,GPRS Problem now. Please check

pOOR 3g sPEED.Now Not facing Long


Load Shedding. So BTS Operate at
Short Load Shedding optical fiber restored and
problem should be solved TL1
poor indoor coverage hampers local
retailers business and users are
suffering

Retailers & Customers face


Fluctuation between 2G & 3G along
with multiple tries, call drop, I'topup
& reply SMS fail. No network while Investigation complete
load shedding for last 1.5 months. and solution is expected
Please resolve ASAP. by this month

No network coverage when Power


outage,GPRS Problem Solved & check now

bts Shut down at Load shedding after


1/2 hr. Then Call Generation
Hampered. Altime 3G Speed is Slow. optical fiber restored and
problem should be solved TL1

Retailers are facing no network from


10 AM today and Itopup & reply sms
fail. This is a recurring problem, optical fiber restored and KHU_X130
please provide rectification ASAP. problem should be solved TL1 8
No network coverage when Power
outage,GPRS Problem,3G Issues. Action taken
TW

BTS Shut down within 45 min of


Every Load Shedding. Duration of
Average Down time is 6 to 8 hr. Power
on. optical fiber restored and
problem should be solved TL1

Mentioned Bazar is at
Retailers & Customers are facing very outdoor coverage zone.
poor & fluctuating indoor coverage, Coverage enhancement
I'topup passing, reply SMS fail, Macro site required.
multiple tries required, call drop, bad Please check priorities
voice quality for last 3 months. Please with marketing KHU_X065
solve ASAP. (89.546745/23.472253) CE 9

Problem should be solved


No network when Power outage now. Please check

Very Low 3G Speed at all time.Call optical fiber restored and


Generation Hampered at Pick Hour. problem should be solved TL1

Showing emergency from 8:30 AM


today, Retailers can't pass I'topup and
customers cannot make calls. Please Solved & check now
solve ASAP.

Problem should be solved


No network when Power outage now. Please check

3G Speed is Very Low.BTS Shut down


within 30 min of Every Load
Shedding. Duration of Average Down
time is 6 to 8 hr. It will Take average
time of 1 to 2 hr to up the BTS, even Problem should be solved
commercial Power on. now. Please check and
confirm TL1 DHK_X3341

Retailers are facing no network from


10 AM yesterday and Itopup & reply
sms fail & Customers can't make calls.
This is a recurring problem &
customers are switching to
competition network, please provide
rectification ASAP.
No network coverage when Power
outage,GPRS Problem Solved & check now

they have ben facing severe indoor


coverage problem and if we unable to Please check the provided
solve then they will switch back to Gp A party number. Here
. still they have a bulk GP corporate User MSISDN & A part
number. MSISDN is same.

Retailers cant pass Itopup and


Customers cant make calls from
6:30am Today. This is a recurring type
problem that occurs oftentimes.
Please provide permanent
rectification.

No network coverage when Power Problem should be solved


outage,GPRS Problem now. Please check

No problem regarding
Indoor coverage problem & Power power backup. Checking
Back up issue coverage issue

Frequent network fluctuation,


Customers cannot make calls,
frequently call drops, I'topup passing
fails for last 3 days. Please provide
permanent rectification ASAP.

No network coverage when Power


outage,GPRS Problem Please check form now on

DHK_R2927 has out of NW.


Lat:23.3090
Long:89.8706

No network coverage when Power


outage,GPRS Problem Please check form now on

Action taken
call drop,3g issue TW
No network coverage when Power
outage,GPRS Problem

No network coverage when Power


outage,GPRS Problem

No network coverage when Power


outage,GPRS Problem

No network coverage when Power


outage,GPRS Problem

No network coverage when Power


outage,GPRS Problem

No network coverage when Power


outage,GPRS Problem

Consumers are facing severe problem optical fiber restored and


regarding our Network problem should be solved TL1

No network coverage when Power


outage,GPRS Problem

optical fiber restored and


problem should be solved
Problem not solved yet TL1

No Coverage,3G Issues,Network Bar


Fluctuation.
Problem should be solved
now. Please check and
3G fluctuation is very high confirm

No network coverage when Power


outage,3G Issues,Call Drop,Network
Bar Fluctuation.

Customer Name: Rubel Khan.


Customer No: 01924977691 This is a new complain.
Alt No:0167383378 Please log in tool
3G Issues,No Coverage,Power
Outage,

Operational problem
rectified and customer
Network issue, no 3g working as a 2g confirmed he is having DHK_W381
BTS. better condition FE1 7

3G Issues

Customer is not using


internet since August, but
his complain is regarding
internet speed. Please
Retailers & Consumers both facing request customer to check
severe network issue current condition

No Coverage, GPRS,3G Issues.

Coverage enhancement
required. Bazar is at
outdoor coverage zone. DHK_W552
Please check priority with 9,
Retailers & Consumers both facing marketing DHK_G415
severe network issue (89.986734/23.520271) CE 4

No Coverage,Network Bar
Fluctuation,3G Issues,Power Outage

As per customer feedback


Retailers & Consumers both facing he is not facing any
severe network issue problem now MIS DHK_X4152

Network Speed very slow

action taken and problem


Not Solved should be solved now EO3 DHK_X0569

No Coverage,Power Outage,3G Issues


Investigation complete
Customers are facing Severe network and solution is expected
issue by this month

3G Issues,No Coverage.

Investigation complete
Customers are facing Severe network and solution is expected
issue by next week

No Coverage,3G Issues.
Improvement action has DHK_U100
3G fluctuation is very high, Indoor been taken. Please check 5
coverage is very poor from now on FE2

Customer unable to
provide current status,
please followup from your
Huge Network Problem end

Customer location is at
Jhenaidaha. Please
Retailers are failed to transfer Balance provide us correct number

Problem should be solved


3G speed as like as 2g now. Please check MIS
inside 500 meter very poor indoor
coverage, network fluctuation is very
high. Solved & check now

Extreme level of 3G flactuation and Problem should be solved


poor network coverage. now. Please check

Multiple Try, After several trying its


coming Network Busy.

Call Generated after several trying,


Showing Network Busy,
Retailers can't pass money
In some cases retailers are also failed
to transfer Balance, Can't generate
call

Network Bar Fluctuation, Poor Indoor


coverage, 3g issue

Previously using BL Modem but now


using GP Modem as bl have poor
indoor coverage