Sample Business Letters are listed in Alphabetical Order
1. 10-Day Notice Before Collections on Delinquent Account
2. 30-Day Notice to Quit 3. Acceptance of Counter Proposal 4. Acceptance of Order With Delivery in Lots 5. Acceptance of Purchase Security Agreement 6. Acceptance of Resignation 7. Acknowledged Receipt of Goods 8. Acknowledged Resignation 9. Acknowledgement and Acceptance of Order 10. Acknowledgement from Publisher, Comments Referred to Author 11. Acknowledgement of Application 12. Acknowledgement of Cancellation of Backorder 13. Acknowledgement of Change in Meeting Date 14. Acknowledgement of Customer Praise of Employee 15. Acknowledgement of Letter 16. Acknowledgement of Merchandise Returned for Repair 17. Acknowledgement of Modified Terms 18. Acknowledgement of Notification of Lease Transfer 19. Acknowledgement of Receipt (Documents) 20. Acknowledgement of Receipt of Estimate 21. Acknowledgement of Request for Bid, Confirmation of Deadline 22. Acknowledgement of Unsolicited Idea 23. Acknowledgement of Warranty and Instruction for Product Return 24. Acknowledgment of Correspondence Indicating Postal Delay 25. Advance Notice of Out of Business Sale 26. Affidavit for Lost, Stolen, Destroyed Stock Certificate 27. Affidavit of No Lien 28. Agreement to Compromise Debt 29. Agreement to Extend Debt Payment 30. Amendment to Lease 31. Announcement of Additional Location 32. Announcement of Business Name Change 33. Announcement of Catalog Price Reductions 34. Announcement of Change of Address 35. Announcement of Change of Address for Billing 36. Announcement of Clearance Sale 37. Announcement of Free Delivery Limitations Change 38. Announcement of New Area Representative 39. Announcement of New Area Representative Visit 40. Announcement of New Business Opening 41. Announcement of New Discount 42. Announcement of New Pricing Policy 43. Announcement of New Shipment Arrival 44. Announcement of Partnership Buyout 45. Announcement of Price Increase 46. Announcement of Price Reduction 47. Announcement of Special Discount Offer 48. Apology & Proposal on Overshipped Merchandise 49. Apology After Cancellation of Order 50. Apology and Replacement of Damaged Goods 51. Apology and Request for Extension of Time to Deliver Goods 52. Apology and Tender of Compensation 53. Apology for Accounting Errors and Past Due Notices 54. Apology for Delay of Refund 55. Apology for Delayed Response & Request for Meeting 56. Apology for Not Crediting Payment 57. Apology for Not Crediting Payment from Prompt Payer 58. Apology for Overshipment 59. Apology for Poor Service Rating on Customer Questionnaire 60. Apology to Customer for Accounting Error 61. Apology to Receiver of NSF Check 62. Application for License 63. Appointment for Employment Interview and Testing 64. Appointment for Testing 65. Assignment 66. Assignment and Transfer of Stock Certificate 67. Assignment of a Claim for Damages 68. Assignment of Accounts Receivable (With Non-Recourse) 69. Assignment of Accounts Receivable (With Recourse) 70. Assignment of Contract 71. Assignment of Copyright 72. Assignment of Deed of Trust 73. Assignment of Income 74. Assignment of Lease 75. Assignment of Lease 76. Assignment of Lien 77. Assignment of Literary Property 78. Assignment of Security Interest 79. Assignment of Trademark 80. Assignment of Trademark 81. Authorization 82. Authorization to Direct Bill for Corporate Guest 83. Bid for the Purchase of Real Property (Probate) 84. Bill of Sale 85. Bill of Sale (with Warranty of Title) 86. Business Credit Application 87. Business Credit Application Form 88. Certificate of Abandonment of Fictitious Business Name 89. Certificate of Installation, Leased Equipment 90. Certification of Satisfaction of Lien 91. Change of Address Awaiting Refund 92. Charge Account Credit Limit Raise Notification 93. Charge Account Terms and Conditions Form 94. Charge Back Application of Discount on Delayed Shipment 95. Collateral Decision, Request for Preparation of Loan Documents 96. Collections Follow-Up on Release of Pending Order 97. Collections Report on Current Status of Debt 98. Commendation 99. Commendation and Refusal of Request for Raise 100. Commercial Account Analysis Form 101. Commitment Form (Advertising) 102. Company Bonus Letter 103. Company Credit Account Approval Letter 104. Company Credit Account Denial for Unfavorable Report 105. Company Credit Account Denial Letter 106. Complimentary Letter to Employee on Handling of Difficulty 107. Complimentary Letter to Employee on Handling of Emergency 108. Complimentary Letter to Hotel 109. Complimentary Letter with Individual Commendation 110. Confidential Information Agreement 111. Confidentiality Agreement Between Firms 112. Confirmation of Acceptance of Employee Suggestion 113. Confirmation of Extension of Payment Date 114. Confirmation of Interview Appointment 115. Confirmation of Purchase Agreement 116. Confirmation of Telephone Report of Problem 117. Confirmation of Verbal Order 118. Congratulations on a Job Well Done 119. Congratulations on Employee on 5-Year Anniversary 120. Congratulations on Expansion 121. Congratulations on Formation of New Company 122. Congratulations on Increased Sales 123. Congratulations on Outstanding Achievement 124. Congratulations on Promotion 1 125. Congratulations on Promotion 2 126. Congratulations to New Business 127. Congratulations to New Owners 128. Consignment Agreement 129. Consignment Letter 130. Consumer Credit Application 131. Consumer Credit Application Form 132. Contract 1, Goods 133. Contract 2, Goods 134. Contract Proposal for Services 135. Conversion of Open Account to C.O.D. 136. Correction of Deposition 137. Corrections to Derogatory Credit Report 138. Cover Letter for Loan Book 139. Cover Letter in Response to Catalog Request 140. Cover Letter, Product Literature in Response to Phone Inquiry 141. Cover Letter, Renewed Charge Card 142. Credit Dept Report to Collections on Past Due Account 143. Credit Extension to Past Due Preferred Customer 144. Customer Incentive Program Announcement 145. Customer New Charge Card Cover Letter 146. Customer Revival, Auto Mechanic 147. Customer Revival, Preferred Customer Private Sale 148. Customer Revival, Product Sales 149. Customer Revival, Small Shop 150. Customer Service Request Form
Sample Business Letters are listed in Alphabetical Order
151. Decline of Venture Offer
152. Decline to Interview Referred Job Applicant 153. Deliveries Held Until Past Due Balance Paid 154. Demand by Secured Party for Possession of Collateral 155. Demand for Acknowledgement of Shipping Dates 156. Demand for Delivery 157. Demand on Guarantor 158. Demand that Future Payments Be by Certified Check 159. Demand to Endorsers for Immediate Payment 160. Denial of Request for Additional Discount 161. Denial of Request for Extension of Time 162. Denial of Request for Quarterly Billing 163. Directed Letter of Recommendation Requesting Reply 164. Discharge of Security Interest 165. Disclosure of Investigative Consumer Reports 166. Disclosure Statement, Fair Credit Reporting Act 167. Discreet Letter of Resignation 168. Disputed Balance Notice 169. Employee Invention Agreement 170. Employee Non-Compete Agreement 171. Employee Non-Compete Agreement (Specific Radius) 172. Employee Photo and Recording Release 173. Employee Suggestion for Company Meeting 174. Employer's Verification on Loan Applicant 175. Employment Agreement 176. Employment Agreement 177. Employment Information Form 178. Employment Letter 179. Employment Reimbursement Agreement 180. Equipment Leasing Agreement 181. Equipment Maintenance Agreement 182. Escrow Check Receipt 183. Escrow Fee Worksheet 184. Expense Account Statement 185. Expense Account Statement Form 186. Explanation for Delay of Partial Shipment 187. Explanation of Insurance Rate Increase 188. Extension of Lease 189. Fictitious Name Certificate - By Corporation 190. Fictitious Name Certificate - Individual 191. Fictitious Name Certificate - Partnership 192. Fifth Overdue Payment Reminder, Notice of Credit Hold 193. Final Demand for Payment on Delinquent Account 194. Final Notice Before Legal Action 195. Final Notice of Impending Litigation 196. Final Warning Before Dismissal 197. Financing Statement 198. Firm Letter on Past Due Account 199. Five Day Demand for Payment 200. Follow Up Letter, Travel Agency 201. Fourth Overdue Payment Reminder 202. Friendly Apology for Late Payment 203. General Affidavit 204. Going-Away Party Invitation and Gift 205. Good Customer Conversion of Account to C.O.D. 206. Good Faith Partial Payment to Creditor 207. Grant of Request for Extension of Time 208. Guarantee 209. Guarantor Instrument 210. Holiday Letter to Stockholders 211. Individual Charge Account Denial Letter 212. Initial Notice of Balance Discrepancy 213. Inquiry to Manufacturer on Product Availability 214. Insurance Binder 215. Insurance Refund on Close of Escrow 216. Invitation to Demo New Product Line 217. Job Applicant Education Verification Cover Letter 218. Job Applicant Employment Verification Form 219. Lapsed Subscription Renewal Offer 220. Late Payment Cover Letter 221. Late Return Authorization 222. Letter Canceling Unfilled Order 223. Letter Notice of Job Opening 224. Letter Notice of Litigation 225. Letter Notice of Rescission 226. Letter of Appreciation to Employee 227. Letter of Authorization to Negotiate 228. Letter of Credit (General) 229. Letter of Credit (Irrevocable) 230. Letter of Default on Promissory Note 231. Letter of Encouragement to Sales Staff 232. Letter of Follow Up or Duplicate Order 233. Letter of Resignation 234. Letter of Understanding Regarding Terms of Proposed Contract 235. Letter Order of Merchandise 236. Letter to Customer Not Home for Service Appointment 237. Letter to Small Businessman in Advance of Collections 238. Long Reply to Inquiry About Discontinued Model 239. Media Survey Form 240. Memorandum on Sales Seminar 241. Merry Xmas in Many Languages 242. Monthly Partial Payment to Creditor 243. Mutual Cancellation of Lease 244. Mutual Release 245. Negative Response to Job Application 246. Negative Response to Job Application, No Openings 247. Negative Response to Job Candidate Interview 248. New Business Announcement for Use with Credit Application 249. New Customer Welcome 250. New Employee Welcome 251. New Fictitious Name Certificate Due to Change - Partnership 252. New Open Account Welcome & Terms Letter 253. New Salesman Follow-Up Letter After First Meeting 254. Note Secured by Deed of Trust (Straight Note) 255. Notice and Acknowledgement of Service Rate Increase 256. Notice and Tender by Debtor 257. Notice of Annual Meeting of Shareholders 258. Notice of Appeal 259. Notice of Application as Sole Trader 260. Notice of Application for Zoning Variance, Exception, or Permit 261. Notice of Approval of New Credit Account 262. Notice of Back-Ordered Item 263. Notice of Bulk Transfer 264. Notice of C.O.D. Terms 265. Notice of Cancellation of Contract 266. Notice of Change of Address 267. Notice of Claim of Defective Goods 268. Notice of Claim of Lien 269. Notice of Credit for Merchandise Damaged in Shipment 270. Notice of Credit Limit, Conversion to C.O.D. 271. Notice of Default 272. Notice of Defective Goods 273. Notice of Defects in Goods After Acceptance 274. Notice of Delay on Back Order 275. Notice of Delayed Shipment 276. Notice of Dishonored Check 277. Notice of Dispatch 278. Notice of Dissolution (Partnership) 279. Notice of Error in Shipment and Request for Return Authorization 280. Notice of Impending Litigation After Unproductive Arrangements 281. Notice of Inability to Fill Order 282. Notice of Inability to Ship 283. Notice of Intent to Exercise Warehouse Lien By Auction 284. Notice of Intention to File a Mechanic's Lien 285. Notice of Intention to Foreclose 286. Notice of Intention to Make a Private Sale After Breach 287. Notice of Intention to Sell Goods After Breach 288. Notice of Layoff 289. Notice of Lease 290. Notice of Non-Conforming Goods 291. Notice of Opposition to Zoning Request 292. Notice of Overdue Account 293. Notice of Packing Slip Requirements 294. Notice of Private Sale of Collateral 295. Notice of Promotion 296. Notice of Public Sale of Collateral 297. Notice of Receipt on Incomplete Shipment 298. Notice of Reclamation 299. Notice of Refusal to Accept Delivery 300. Notice of Rejected Bid
Sample Business Letters are listed in Alphabetical Order
301. Notice of Rejected Counter-Proposal
302. Notice of Rejection of Goods 303. Notice of Resale 304. Notice of Rescission 305. Notice of Rescission of Release 306. Notice of Return of Goods Sold on Approval 307. Notice of Revocation of Authority 308. Notice of Right of Rescission 309. Notice of Right of Rescission 310. Notice of Termination of Lease 311. Notice of Unsatisfactory Performance 312. Notice of Violation of Warranty Exclusion 313. Notice of Withheld Delivery 314. Notice of Withholding Future Deliveries 315. Notice on Receipt of Unacceptable Merchandise 316. Notice to Account Debtor of Assignment 317. Notice to Cancel Entire Order 318. Notice to Cancel Shipment of Back-Ordered Goods 319. Notice to Customer of Check Returned NSF 320. Notice to Debtor of Assignment of Debt 321. Notice to Deliver Possession 322. Notice to Disregard Letter Indicating Inability to Ship 323. Notice to Elect to Accept Damaged Goods 324. Notice to Employee Unqualified for Xmas Bonus 325. Notice to Employees of Bonus Cancellation 326. Notice to Employees of New Vacation Policy 327. Notice to Employees of Unsatisfactory Behavior 328. Notice to Exercise Lease Option 329. Notice to Pay Rent or Quit 330. Notice to Prior Secured Party of Purchase Money Security Interest 331. Notice to Quit for Non-Payment of Rent 332. Notice to Stop Goods In Transit 333. Notice to Suspend Deliveries and Request for Release 334. Notice to Terminate AKA Account 335. Notice to Terminate Tenancy-at-Will (by Landlord) 336. Notice to Terminate Tenancy-at-Will (by Tenant) 337. Notification of Returned Merchandise Credit 338. Offer of 2% Discount for Speedy Payments 339. Offer of Assistance to Family During Employee Illness 340. Offer of Letter of Recommendation 341. Offer to Loan Customers to Move December Payment 342. Offer to Special Order Merchandise Not in Stock 343. Order Referral to Local Dealer 344. Overdue Payment Reminder Letter 345. Part Arrival Notice, Request to Schedule Service 346. Parts Arrival Notification 347. Party Announcement for New Product Line 348. Payment on Specific Accounts 349. Permission to Discuss Consumer File 350. Permission to Use Copyrighted Material 351. Permission to Use Quote or Personal Statement 352. Personal Financial Statement 353. Personnel Emergency Record Form 354. Pest Control Service Agreement 355. Photo and Recording Release 356. Pledge of Personal Property as Collateral Security 357. Pledge of Shares of Stock as Collateral Security 358. Policy Explanation and Denial of Request 359. Policy Letter on Vehicle Expense Reimbursement 360. Power of Attorney 361. Pre-arrival Letter to Hotel for Corporate Guest 362. Pre-Employment Checklist 363. Pre-Employment Checklist Form 364. Preferred Customer Sale Announcement 365. Promissory Note 366. Promissory Note - Installment 367. Promissory Note - Installment - With Acceleration Clause 368. Promissory Note (Demand) 369. Promissory Note (Demand) 370. Promissory Note (In Lieu of Open Account Debt) 371. Promissory Note (Installment Note - Short Form) 372. Promissory Note (Long Form) 373. Promissory Note and Disclosure Statement 374. Promissory Note With Guaranty 375. Promotional Letter 1, Equipment Leasing 376. Promotional Letter 2, Equipment Leasing 377. Promotional Letter, Accountant 378. Promotional Letter, Advertising Art 379. Promotional Letter, Air Conditioning Service 380. Promotional Letter, Air Freight 381. Promotional Letter, Antique Shop 382. Promotional Letter, Appliance Store 383. Promotional Letter, Bank 384. Promotional Letter, Bank Trust Dept 385. Promotional Letter, Bicycle Shop 386. Promotional Letter, Boat Shop 387. Promotional Letter, Book Seller 388. Promotional Letter, Bridal Shop 389. Promotional Letter, Building Security 390. Promotional Letter, Bus Charter 391. Promotional Letter, Business Broker 392. Promotional Letter, Carpet Cleaning 393. Promotional Letter, Catalog Sales 394. Promotional Letter, Charge Account 395. Promotional Letter, Commercial Property Broker 396. Promotional Letter, Corporate Security 397. Promotional Letter, Direct Mail Service 398. Promotional Letter, Domestic Services 399. Promotional Letter, Drinking Water 400. Promotional Letter, Dry Cleaner Supplies 401. Promotional Letter, Finance Company 402. Promotional Letter, Furrier 403. Promotional Letter, Health Spa 404. Promotional Letter, Insurance 405. Promotional Letter, Interior Design 406. Promotional Letter, Medical Lab 407. Promotional Letter, Moving Company 408. Promotional Letter, Music School 409. Promotional Letter, Office Space 410. Promotional Letter, Oriental Rugs 411. Promotional Letter, Printer, Xmas Cards 412. Promotional Letter, Private Investigations 413. Promotional Letter, Public Relations 414. Promotional Letter, School Programs and Services 415. Promotional Letter, Service Business 416. Purchase Order Issued on Acceptance of Delivery Date Estimate 417. Purchase Order Letter With Terms 418. Recommendation Against Repair 419. Recommendation Regarding Repaired Product 420. Record of Purchase Form, Warranty Registration 421. Referral of Account to Collection Agency 422. Refund for Carefully-Packaged Returned Merchandise 423. Refund of Duplicate Payment 424. Refusal of Employee Request for Early Raise 425. Refusal of Offer of Employment 426. Refusal of Request for Letter of Recommendation 427. Refusal to Accept Late Return of Merchandise 428. Refusal to Extend Time on Payment of Invoice 429. Release (General) 430. Release (Liability) 431. Reminder to Employee to Renew Drivers License 432. Repair Estimate 433. Reply and New Customer Welcome 434. Reply and Referral to Distributor 435. Reply Apology and Notice of Shipment in Replacement 436. Reply Canceling Unfilled Order 437. Reply Notice of Reshipment 438. Reply Notice of Shipment Being Traced 439. Reply to Inquiry About Discontinued Model 440. Reply to Inquiry and Inability to Offer Substitute 441. Reply to Notice of Item Missing from Carton 442. Reply to Request about Credit Rejection 443. Reprimand 444. Request for Account Verification During Audit 445. Request for Additional Information Not in Brochure 446. Request for Advertising Rate Information 447. Request for Advice 448. Request for Attendance at Meeting 449. Request for Authorization to Substitute 450. Request for Character Reference
Sample Business Letters are listed in Alphabetical Order
451. Request for Clarification on Applying Payment
452. Request for Contractor References 453. Request for Credit and Pickup of Merchandise Delivered Late 454. Request for Credit Application 455. Request for Credit Info on New Account 456. Request for Credit Information 457. Request for Disclosure of Credit History and Inquiries 458. Request for Disclosure on Consumer Credit Investigation 459. Request for Documentation of Invoice 460. Request for Employment Interview 461. Request for Employment Reference 462. Request for Estimate of Appraisal Costs 463. Request for Extension of Time on Promissory Note 464. Request for Full Refund 465. Request for Information from Credit Reporting Agency 466. Request for Information in Advance of Purchase Order 467. Request for Information on Credit Denial (Not Agency) 468. Request for Information on Credit Hold 469. Request for Information on Invoice 470. Request for Information on Purchase Order 471. Request for Instructions on Deferred Collections 472. Request for Instructions on Parts-Only Warranty Repair 473. Request for Instructions on Return of Wrong Merchandise 474. Request for Item Missing from Carton 475. Request for Leave of Absence 476. Request for Listing of Employees to Be Tested 477. Request for Name Change on Charge Card 478. Request for New Employee Insurance Coverage 479. Request for Parts Missing from Carton 480. Request for Payment of Unearned Discounts 481. Request for Payment, Credit Line Exceeded 482. Request for Pickup of Repaired Merchandise 483. Request for Price Quote 484. Request for Proof of Merchandise Return 485. Request for Refund of Duplicate Payment 486. Request for Refund on Undelivered Merchandise 487. Request for Repair of Enclosed Merchandise 488. Request for Replacement of Check on Pending Order 489. Request for Replacement of Damaged Merchandise 490. Request for Return Authorization 491. Request for Transfer of Insurance to New Location 492. Request for Verification of Deposit 493. Request for Verification of Receivable During Audit 494. Request for Warranty Repair 495. Request for Wholesale Price List 496. Request to Bank for Extension of Time 497. Request to Contact Credit Manager on Past Due Account 498. Request to Include Landlord in Tenant's Liability Insurance 499. Request to Locate Former Employee 500. Resignation 501. Response to Improper Billing After Payment 502. Response to Inquiry Concerning Former Employee, With Reference 503. Response to Inquiry Concerning Former Employee, Without Reference 504. Response to Invoice Received After Payment 505. Response to Notice in Regard to Cancelled Coverage 506. Response to Order on Expired Credit Card 507. Response to Request for Interest Paid Information 508. Response to Request for Service on Expired Warranty 509. Resubmission of Proposal 510. Retirement Party Invitation (Guest) 511. Retirement Party Invitation and Gift (Internal) 512. Return Authorization 513. Return of Check Missing Signature 514. Return of Late Payment and Denial of Discount 515. Return of Product on Free Trial 516. Return of Purchase Order and Request for Advance Payment 517. Revocation of Guaranty 518. Sale on Approval Acknowledgement 519. Sale on Consignment Acknowledgement 520. Sales Lead 521. Second Overdue Payment Reminder 522. Second Request for Correction of Billing Error 523. Second Request for Payment (10 Day Demand) 524. Second Request for Refund on Returned Merchandise 525. Second Request for Renewal of Service Agreement 526. Security Agreement 527. Settlement Offer on Disputed Account 528. Shipment Schedule Acknowledgement of Purchase Order 529. Shipments Held Until Past Due Balance Paid 530. Short Form of Lease 531. Short Request for Leave of Absence 532. Specific Guaranty 533. Spontaneous Good Customer Relations Letter 534. Standard Cover Letter in Response to Inquiry 535. Standard Response to Inquiry, Mortgage Company 536. Subordination Agreement to Secured Debt 537. Subordination to Stated Amount 538. Subscriber Letter, News Service 539. Suppliers Demand for Instructions 540. Termination of Employment 541. Thank You for Broadcast of Unsolicited Endorsement 542. Thank You for Customer Referral 543. Thank You for Evaluation Product, Product Similar, Declined 544. Thank You for Evaluation Product, Product Unacceptable 545. Thank You for Favorable Product Review 546. Thank You for Hiring 547. Thank You for Interview 548. Thank You for Offer to Help Us Campaign 549. Thank You for Offer to Help, Accepted 550. Thank You for Payment After Phone Call 551. Thank You for Product, Impressed, Declined 552. Thank You for Product, Unacceptable, Summary Attached 553. Thank You for Submission and Request for Revision 554. Thank You for Substitute Check After Denial of Discount 555. Thank You for Support During Illness 556. Thank You for The Opportunity, Service Business 557. Thank You for Tour 558. Thank You for Uniform Design 559. Thank You for Your Confidence, Service Business 560. Thank You for Your Inquiry 1, Price List Enclosed 561. Thank You for Your Inquiry 2, Price List Enclosed 562. Thank You for Your Inquiry Into Software 563. Thank You for Your Kind Comments 564. Thank You from Restaurant Following Luncheon 565. Thank You to Applicant for Testing 566. Thanksgiving Letter to Customers 567. Thanksgiving Turkey Distribution to Employees 568. Third Letter in Response to Billing Error 569. Third Overdue Payment Reminder 570. Time Note 571. Trade Show Exhibit Questionnaire 572. Transmittal for Collection 573. Transmittal of Documents for Signature 574. University Acceptance Letter 575. Unlimited Guaranty 576. Verification of Employment and Letter of Recommendation 577. Verification of Employment, Without Reference 578. Waiver of Confidentiality 579. Waiver of Landlord's Claim to Annexed Fixtures 580. Welcome Discount for New Enterprise 581. Welcome New Customer 582. Welcome to New Tenants 583. Welcome to Our Family of Customers and Friends 584. Withdrawal of Credit on Past Due Account 1 585. Withdrawal of Credit on Past Due Account 2 586. Xmas Best Wishes to Customers 587. Xmas Bonus Letter 588. Xmas Credit Extension Announcement 589. Xmas Employee Discount Offer 590. Xmas Letter, Legend of Saint Nicholas 591. Xmas Season Thank You to Valued Customers
Across - The - Curve - in - Rates - and - Structured - Products - and - Across - The - Grade - in - Credit - Products - December 19, 2006 - (Bear, - Stearns - & - Co. - Inc.) PDF