AALRTS organizational structure identification & definition

S/N Task Activities Requirement

1 Setup principles of organizational
structure
2 Establish operation management
system
3 Develop and define organizational  identify & define each job
structure  identify & define each function
 identify relationships
 develop job description
 prepare staffing plan
 prepare requirement requirements
4

AALRTs personnel demand calculation and work plan of each department

S/N Task Activities Requirement
1 Evaluation of personnel demand
2 Allocation of personnel
3 Develop operation plan Prepare start up plan, before startup of operation  Table 2.4.1
 Implement
Prepare detailed annual work plan for each subordinate Decomposed and implemented on a
centers and departments monthly bases
 Work content and plan of Transportation Management Center
S/N Task Activities Requirement
A. Control center
1 Establish relevant work regulations before formal
operation
2 Prepare train timetables before formal operation, and
carry out routine dispatching & commanding works
3 Monitor and oversee  the operation of train operation, power Every day
supply & environmental controlling
systems
 train operation, passenger traffic and
equipment operation conditions of the
whole line
 prepare emergency response plans
before formal operation
4 Train recruited personnel  Ensure training pass rate meets
operational needs
 Make sure the weighted average working
days/years available for training per
person and the weighted number of
accidents reach target
5 Follow timetables in daily operation to ensure Ensure targets
B. Work content of passenger service management
1 Establish relevant work regulations before formal
operation.
2 Train recruited personnel  Ensure training pass rate meets
operational needs
 Make sure the weighted average working
days/years available for training per
person and the weighted number of
accidents reach target
3 Carry out train commissioning in step with the progress
of train arriving at depot
4 Follow timetables in daily operation Ensure targets
5 Make sure the proficiency of drivers in skills of
handling minor train malfunction occurring on main
track
C. Work content of Station Service Management Division
1 Establish relevant work regulations before formal
operation
2 Establish the passenger traffic organization flow in
normal and emergent cases
before formal operation
3 Make sure the weighted average working days/years
available for training per person and the weighted
number of accidents reach target
4 Follow timetables in daily operation Ensure targets
 Work content of resource development Center
S/N Task Activities Requirement
A. Work content and plan of Resource Development division
1 Establish relevant work regulations
2 Resource development Active development of new resource In accordance with the contract
projects and innovation
Explore potential and increase benefits
Coordinate with commercial tenants in
commercial corridors and
central business districts to settle the
matters related to decoration
invite businesses and conduct them to go
into operation
Carry out daily operation management of
commercial resources
3 Make sure the weighted average working days/years
available for training per person and the weighted
number of accidents reach target
B. Work content of Marketing Division
1 Establish relevant work regulations
2 Carry out operational management of advertisement of in stations along the LRT line Ensure contractual requirements
resources
possible to appear on the handles of LRT
3 Make sure the weighted average working days/years
available for training per person and the weighted
number of accidents reach target
C. Work content of Ticketing Management Division
1 Establish relevant work regulations and ticket sales and Prepare all materials, reserve fund, change,
check management flows before formal operation tickets and statements necessary for the
new line in due time
2 Track the progress of system commissioning on the site
to ensure timely completion of train ticket sales and
check system commissioning
3 Carry out preliminary acceptance of installation works
of ticket sales and check equipment to ensure the
equipment can support the requirements of opening to
traffic
4 Take over the ticket sales and cheek system on time
according to the takeover plan of this system, and record
and follow up with existing problems in time
5 Make statistics about and check the earnings on a daily
basis
6 Make sure the weighted average working days/years
available for training per person and the weighted
number of accidents reach target
D. Work content of Customer Service Management Division
1. Establish relevant work regulations and the passenger
compliant handling flow before formal operation
2. Set up a passenger service platform before formal
operation
3 Unify customer service criteria before formal operation
3. Care about customers’ feelings, and actively collect and
deal with the opinions from customers on a yearly basis
4 Make sure the weighted average working days/years
available for training per person and the weighted
number of accidents reach target
 Work content and plan of Maintenance Center
S/N Task Activities Requirement
1 Establish the work regulations before formal operation relevant to buildings & structures, communication,
signaling, power supply, rolling stock, ICT,
equipment support and materials
2 Establish the work flows before formal operation relevant to buildings & structures, communication,
signaling, power supply, rolling stock, ICT,
equipment support and materials
3 Track the progress of relevant equipment system
commissioning to ensure timely completion of system
commissioning as scheduled before formal operation
4 Take over relevant systems on time according to their
takeover plans before formal operation, and record and
follow up with existing problems in time
5 Follow timetables in daily operation Ensure targets
6 Make sure the weighted average working days/years
available for training per person and the weighted
number of accidents reach target
 Work content and plans of functional administrative departments (HR, commercial, public relations, and security)
S/N Task Activities Requirement
1 Establish the work regulations before formal operation relevant to buildings & structures, communication,
signaling, power supply, rolling stock, ICT,
equipment support and materials
2 Before formal operation, communicate with competent
authority for ticket pricing and the municipality and
urban transport company of Addis Ababa to fix final
ticket prices, and coordinate with the parties concerned
during operation
3 Before formal operation, prepare the safety, quality and
environmental control regulations and establish the
safety, quality and environmental control systems;
4 Establish a talent introduction program and training
management regulations before formal operation
5 During operation, keep improving relevant regulations
and flows
6 Establish a HR performance management system in
2015
7 Establish a personnel promotion mechanism and a
scientific salary system in 2015
8 Achieve the carbon quota every year
 Revision of plan
S/N Task Activities Requirement
1 Ensure flexibility of the organization in implementation Establish relevant performance
of strategies measurement system
Revise strategic plans every year based
on effective cost and revenue

Assistance to ERC in the testing and start up phases of the operations