Amit Kumar Pradhan Mobile: +91-9071235007

E-mail: pradhanamit412@gmail.com

VISION

Looking for high growth and challenging environment that creates an ideal condition for working diligently and
provides ample opportunities to perform and grow.

PRECIS

An incisive, result driven professional with 4.2 years of progressive experience in the field of SharePoint
Administration, Troubleshooting & support on Microsoft SharePoint Server.
Currently associated with Concentrix as SharePoint Specialist.
Experience in troubleshooting the user reported issues on 24*7 client support.
Resourceful at maintaining business relationship with clients to achieve quality product and service norms by
resolving their technology related issues.
Excellent communications skills with problem solving and analytical abilities.
Cherishes an urge to work on Microsoft cutting-edge technology and enjoys exploring new features and
disseminating the learning and knowledge with colleagues.

IT CREDENTIALS

SharePoint SharePoint Server 2013, SharePoint 2010, Microsoft Office SharePoint

Technologies Server (MOSS 2007), Office 365, SharePoint designer 2013, 2010 & 2007,
Power Shell V1.0/2.0/3.0
Web Servers IIS 6.0 & 7.0/8.0
Operating Systems Windows Server 2003 & 2008 & 2012
Data Base SQL Server 2005, 2008 & 2012
Mail Servers Exchange Server 2003/2007/2010
Ticketing Tools Remedy, Service Now, Outlook

WORK EXPERIENCE SYNOPSIS

Concentrix.
Software Engineer
Bengaluru
– SharePoint April 2016 - Present
Responsibilities include:
Implementation, Configuration of SharePoint server farm.
Support & Troubleshooting SharePoint Applications
Determining client requirements, infrastructure requirements & developed application design based on the
analysis of the requirements.

HCL Technology
Software EngineerLtd.
– SharePoint
Noida September 2013 to April 2016
Responsibilities include:
Involved in upgrade & maintenance of SharePoint environment.
Troubleshooting & errors, & providing correct solution.
As a Farm/SharePoint Admin involved in Performance Monitoring of SharePoint Farm & SharePoint sites.
 PROFESSIONAL SNAPSHOT

Client: Concentrix
Job Location Bengaluru, India
Period 15 Months (April 2016- Till Date)
Description Concentrix wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX) since
2006, is a leading business services company. Its parent, SYNNEX sits at number
212 on the Fortune 500 listing. Concentrix is headquartered in Fremont; CA.
Concentrix has over 90,000 staff that delivers solutions and services in 40+
languages from over 125 delivery centers on six continents.
Role SharePoint Administrator
Team Size 7

 Working on a team of 7 members with an Architect / Developer & a project

manager where I’m the single person on the offshore supporting the
SharePoint Farm and related environments.
 Support, configure, and develop the SharePoint 2013 environments, which
include company's main intranet portal, team sites, external site and other
extranet initiatives.
 Installation & configuration of SharePoint Server 2013 on Window Server
2012 R2.
 Involved in all requirement gathering and impact analysis activities.
Reviewing the Client Requirements and Business Specifications, analyzing
the impacts and feasibility.
 Providing technical & functional support to SharePoint Application to
approximately 3,000 users.
 Implemented business logic using several key features of SharePoint such as
TimerJobs, Document sets, custom WebParts, Visual WebParts, custom
retention policy formula and Event Receivers.
 Used Design Manager, to design Master pages, page layouts for branding
Contribution
the site to make SharePoint sites showcase and meet company's brand
value.
 Governance Plan Implementation.
 Configured the Search, Metadata, and User profile, Visio Graphics Service,
State Service, Usage and Health Data Collection Service, Web Analysis
Service, Excel Services Application & Secure Store Services.
 Experience in Configuration of Office Web App servers (OWA) for
SharePoint environments.
 Deployed SharePoint Cumulative updates and Security updates on the farm
with minimal downtime.
 Architecting SharePoint team sites by configuring Alternate Access
Mappings (AAM), monitoring and trimming audit logs, managing security and
modifying various Out-of-Box WebParts.
 Working with SharePoint Support engineers/Escalations engineers & PFE's
on premier support cases.
 Mounting and dismounting of databases.
 IIS Administration.
 Preparing user manuals & administration manuals to reduce the ticket count.
 Worked on a many major Incidents & provide client with resolution by abiding
by the Service Level Agreement (SLA).
 Taking ownership of each release (monthly and quarterly) from development
to post go-live activities.
 Identifying the major Bugs related in the product and working with the product
development and Bug Team to fix those issues.
 Involved in client call & support meeting.
Client: WorleyParsons
Job Location Noida, India
Period 7 Months (August 2016 – April 2016)
Description WorleyParsons is a leading provider of professional services to the resources &
energy sectors and complex process industries. WorleyParsons employs 39,800
people globally and has over 165 offices in 43 countries. WorleyParsons has
engaged in a broad range of social, economic and environmental sustainability
programs across its business while balancing the interests of its diverse
stakeholders.
Role SharePoint Administrator
Team Size 9

 Administered, maintained and enhanced existing SharePoint business sites

and providing production support and maintenance (L2 and L3 support for
SharePoint 2007/2010/2013 and Office-365).
 Installed & configured SharePoint2013 application, WFE & indexing servers.
 Available 24x7 for support on any issue depending upon priority (On call).
 Configuring maintaining Network Load Balancing (NLB) between different
Web Front End (WFE) servers.
 Power shell scripts for various tasks.
 Involved in designing the UI for the Site pages.
 Developed Reports and Dashboards with SharePoint 2013 Performance
Point Services.
 Extensively worked on BCS to integrate various data from back- end server
application to SP 2010/2013.
 Worked on Backup & restore of SharePoint sites & Database backup &
restore.
Contribution  Monitored SharePoint and troubleshoot issues revealed in SharePoint's logs.
 Configured the Search Settings across various site levels and with elevated
privileges.
 Configured & corrected Health issues of the farm using Health Analyzer.
 Assisted business users in the creation and management of their team sites.
 Worked on content migration using Metalogix tool.
 Frontend management of OOB features of SharePoint portals.
 Responsible for UP time of the environment & addressed P3 & P4 incidents.
 Continuously monitored and updated the Backup and Recovery strategy; this
strategy includes all four types of backups like Full, Differential, Transaction
log and Tail Log Backups.
 Dealt with issues related to Metadata Service Application and User Profile
Service Application.
 Set up permission levels and permissions for individual users and Active
Directory groups, libraries, and lists.
 Involved in WSP package deployment in different environments (Dev
server, UAT, Production servers).
 Providing KT sessions to new team members of the team and other
dependent project teams.
 Involved in discussions with the business team and other technical team
members to clarify the Requirements, specifications and complex designs for
SharePoint applications.
 Responsible for execution of Change Request and ensure successful
implementation of CR with complete test and roll back plan. Coordinate
between development, database and operations teams for application
errors/bugs priority resolution.
Client: Dr Pepper Snapple Group, USA (3rd Largest Soft drink company in the world)
Job Location Noida, India
Period 1 Year & 11 Months (September 2013 – August 2015)
Description Dr Pepper Snapple Group is the leading producer of flavored beverages in North
America and the Caribbean.
Role SharePoint Administrator
Team Size 11

 Migrated medium size SharePoint 2010 farm to 2013 that includes content
data, 3rd Party solutions, Security, Authentication, custom solutions.
 Provided administration and support for our development team, creating
permanent solutions using standards and automation and facilitating a stable
and reliable trading environment across platforms and systems
 Handled Site migrations issues, SharePoint site customization issues,
performance optimization, shared services issues on daily basis.
 Worked on creating, configuring and customizing Web Application, Team site
including site collections, lists, document libraries, content types, RSS and
Custom lists.
 Worked on configuring Search, Crawl in central administration & maintaining
backups and recovery for the entire SharePoint sites using stsadm tool.
 Troubleshooting of different methods of Authentication (NTLM, Kerberos,
Form Based Authentication).
 Troubleshooting the SharePoint 2013 client & server issues.
 Weekly health monitoring.
Contribution
 Worked on Configuration of Service Applications and services on SharePoint
2013/2010 servers.
 Configured Alerts, Search, Email enabled Document Library & workflow.
 ULS Logs in verbose Mode and Fiddler Analysis for effecting troubleshooting.
 Monitored performance of Large Multiple farms and took steps to correct any
errors as part of everyday schedule.
 User administration (Creation of Users, Groups, Setting Attributes).
 Assisted business users in creation & management of their team sites.
 Created user groups & set different permission level for them. Also, set
permission for Lists, List Items.
 Configured Timer Job depending upon the business requirement.
 Provided training to SharePoint administrators & key business users.
 Responsible for managing SharePoint services, site level monitoring & server
services with the help of Performance Point service.
 Followed proper change process to initiate various changes in the
environment.
 Responsible for responding to end-user questions, concerns, and requests
from the Help Desk, assisted business users in the creation and
management of their team sites, Worked with other IT team members and
business customers on SharePoint projects.
 Coordinated with the testing team and various other teams to ensure that
there are no issues, risks in the production & providing mitigation plans in
case of any issue or risk identified.
 Perform user acceptance testing of application patches, bug fixes and new
system functionality against the requirements.
 Daily Teleconference with onsite Administrators for Resolving Issues.
 Prepared multiple process documents such as Gap Analysis Report,
Implementation & deployment plan etc.
 POSITIVE VIRTUES

Possess strong analytical and problem-solving skills, with the ability to make well thought out decisions.
Believe in teamwork and ability to gel in a team very well.
Highly trustworthy, discreet and ethical.
Well organized to manage action plans & produce clear reporting.
Resourceful in the completion of projects, effective at multi-tasking.
Willing to learn new techniques and latest developments and flexible enough to adapt to new challenge

ACHEIVEMENTS

 Participated in Road Safety and Pollution Control Awareness Camp by Cacophony and RON held at
Bhubaneswar, Orissa
 I was an active member of our event management team which organizes various fests such as
'KRITANSH' with consummate artistry.

HOBBIES & INTERESTS

Photography
Drawing & Painting
Playing cricket
Trekking
Social Media
Fitness
Cooking
Travel

SCHOLASTICS

B. Tech (Electronics & Telecommunication Engineering) from Kalinga Institute of Industrial
Technology, Bhubaneswar (Orissa) under KIIT University in the year 2012.

PERSONAL DETAILS

Father’s Name - Mr. Kishor Chandra Pradhan

Address - Purvi Kemp Niwas (AECS Layout) Flat No – 401, Kundalahalli (Bengaluru)
Marital Status - Single
Nationality - Indian
Languages - English, Hindi, & Oriya

DECLARATION

I hereby declare that all the information mentioned above is true to the best of my knowledge and I bear the
responsibility for the correctness of the above-mentioned.

Date:

Place: Bangalore (Amit Kumar Pradhan)