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Becoming an Effective Manager By: Daniel B. Griffith, Manager of Training and Development, HRA The work

Becoming an Effective Manager

By: Daniel B. Griffith, Manager of Training and Development, HRA

The work of a manager encompasses a variety of activities and behaviors. While every management role is different, there is generally a core group of behaviors that define what it means to be a manager. To be effective, the manager must achieve mastery over these behaviors through a continual process of on-the-job application and professional development.

Different models exist that attempt to categorize and classify activities and behaviors that best define the role of an effective manager. While there is no best model, the model offered by Gary Yukl provides a concrete picture of what is involved. Yukl identifies four general processes for which a manager is responsible and then categorizes distinct behaviors that fall within each of these processes. A thorough discussion of this topic can be found in Yukl’s text, Leadership in Organizations. Briefly, these processes and related behaviors are:

Developing and Maintaining Relationships

  • 1. Supporting

  • 2. Developing and Mentoring

  • 3. Team Building and Conflict Management

  • 4. Networking

Making Decisions

  • 1. Planning and organizing

Yukl provides some guidance to the individual desiring to be an effective manager concerning this self-assessment and filling the gaps where skills and competencies are deficient:

Know your strengths and weaknesses

Self-monitor your behavior and the outcomes of your behavior

Be receptive to feedback from others about positive and negative aspects of your behavior, as perceived by others

Take advantage of assessment opportunities through training, mentoring and coaching, and self-assessment tools

Learn about the key traits and skills necessary for the type of managerial position you hold or aspire to

Develop relevant skills that are deficient

Once you’ve identified skills that need to be developed, seek opportunities for additional training and coaching

Seek challenging and diverse assignments which will challenge you and help you develop new skills, rather than settle for

assignments which are routine or comfortable

Select employees who have complementary strengths and allow them to assume responsibility for aspects of the work that they are more qualified (than you) to perform

  • 2. Problem solving

  • 3. Compensate for weaknesses

Consulting

Delegating

  • 4.

Getting and Giving Information

Influencing People

Delegate responsibilities to individuals or to teams, as appropriate, recognizing that delegating some management responsibilities can serve as a means for developing others

  • 1. Informing

  • 1. Motivating and inspiring

  • 2. Clarifying roles and objectives

  • 3. Monitoring

  • 2. While development of many of the skills and competencies

Rewarding

Recognizing

  • 3. needed for success in a position will depend on the individual’s prior experience and background as well as training on the job, participating in the appropriate training programs can provide structure and support to the process. Opportunities like HRA’s Fundamentals of Supervision series are intended to complement managers’ on-the-job development by helping them identify their development needs and equip them with the skills, experiences and knowledge needed to manage effectively. If you are a manager in need of such support, or who manages others who do, please take advantage of the opportunities that this month’s edition of HR Update provides. Source: Yukl, G., Leadership in Organizations (Englewood Cliffs, NJ: Prentice Hall, 1994)(3 rd ed.).

The extent to which a manager is required to engage in any one of these behaviors at any time will depend upon the level of responsibility and authority the manager has within the organization, as well as the nature and duties of his or her management role. These behaviors are not innate and no manager can be expected to have achieved absolute mastery over all them even after years of experience. The process of individual growth and development never ends. But each manager, and particularly the manager who is newer to the field of supervision, must identify those behaviors over which she has achieved some command and those behaviors she must continue to develop to meet the needs of her current role and/or to advance to the next opportunity.

NEW HRA TRAINING REGISTRATION PROCESS

HRA is pleased to announce its new on-line training registration system. This system allows the participant to conveniently register on-line and access his or her individual training record. Please use this registration system to register for all HRA workshops, including Fundamentals of Supervision Series, Administrative Support Professionals Series, Legal Compliance Series, all individual HRA workshops, FOS Elective programs, and the Benefits Work/Life Long-term Care Insurance workshop.

To access the registration system, go to the Training and Development link on HRA’s website, hra.iupui.edu and click “Workshops and Registration.” Select “View and Register” and follow the prompts. You may also select “Browse Only” to preview the course offerings. Please note that course offerings are grouped in three convenient listings: alphabetical, by month, and by topic and interest categories. Please direct any inquiries regarding registration to 274-8931 or hratrng@iupui.edu.

 

HRA Fall 2002 Workshops

HRA is pleased to offer the following workshops this fall. To register, please refer to “HRA’s New Training Registration Process” above.

Thursday, October 3 (9:00 to 11:00) (UN372): Payroll and Wage Practices: This workshop is designed for individuals who are involved in the preparation of the department payroll. Specific topics include completion of the Payroll Voucher, computation of overtime, and guidelines for compensatory time, shift differential, and premium pay. (Presented by: Alicia Everhart, HR Consultant, HRA, and Sara Williams, Assistant Director, Payroll).

Tuesday, October 15 (9:00 to 12:00) (UN372): Absenteeism and Biweekly Time-Off Policies: This session covers the University's paid-time-off policies, their interpretation, and common absenteeism-related problems associated with these policies. The focus is on time-off policies for biweekly-paid staff, but the policies for monthly-paid staff are also summarized. This session also covers the supervisor’s rights and responsibilities, handling absentee and related problems effectively, and using progressive discipline. (Presented by: Theresa Martin, Manager of Employee Relations and Benefits, and Neelam Chand, HR Consultant, HRA). (FOS)

Tuesday, October 16 (1:30 to 4:30) (Roof Lounge, UN 6 th Floor): Supervising Student Employees: Supervising student employees is quite different from supervising staff employees. Student employees are typically not long-term employees, and usually work part- time. Therefore, a different approach is needed. This session we will focus on the supervisor/student roles, taking responsibility for effective communication, motivating student employees, communicating clear expectations, five ways to build value into students’ work, and dealing with conflict situations. (Presented by Tatiana Kolovou, Consultant, University HR Services). (FOS)

Thursday, October 17 (9:00 to 12:00) (Hoosier Room): Delegation: Delegation is about teaching people to perform and about managing your time in order to have time for those top priority items. Participants will learn the critical components of effective delegation, what to delegate and what not to delegate, helpful hints to give others the authority to perform a task and not simply the responsibility to perform the task, the link between time management and delegation, and a simple yet comprehensive process for effective delegation. (Presented by: Debra Nelson Dunbar, Consultant, University HR Services). (FOS)

Tuesday, October 22 (9:00 to 12:00) (UN372): The Job Classification Process: Have you ever considered why and how staff positions are classified and ranked at IUPUI? Have you ever wondered why some staff positions are categorized as exempt from overtime while others are categorized as non-exempt? This workshop focuses on the purpose and methods of job evaluation for all the various families of staff jobs. Exemption status determination, ranking, and completion of the job analysis questionnaire and writing accurate job descriptions will be discussed. The Fair Labor Standards Act will also be reviewed. (Presented by: Alicia Everhart, HRA). (FOS)

Thursday, October 24 (9:00 to 12:00) (Hoosier Room): Tackling Performance Problems Before Discipline Becomes Necessary:

This workshop takes a proactive approach to addressing performance problems before an employee’s performance deteriorates to the point of necessitating progressive discipline. Topics include identifying and analyzing performance problems, preparing and conducting a performance improvement discussion, and completing the performance improvement plan documents. (Presented by:

Theresa Martin and Neelam Chand, HRA). (FOS)

Tuesday, October 29 (9:00 to 12:00) (Hoosier Room): One Minute Manager: Congratulations! You have just taken a big step to become a more productive manager. The ability to clearly define your own role and provide appropriate feedback to others is critical to your success. Good communication skills are a must. In this session you will learn about 1 Minute Goal Setting, 1 Minute Praising, 1 Minute Reprimands and the role you play as a successful manager. Get ready to make your life easier and to make more sense out of the job you do! (Presented by: Patricia A. Turner, HR and Training Manager, Campus Facility Services). (FOS)

Friday, November 1 (9:00 to 12:00) (Hoosier Room): Customer Service: What role does staff play in student retention at IUPUI? Do you know where your position and department fit in the university’s “big picture” perspective? Students have choices today when selecting a university and the competition is steep! This module will introduce the concept of premier service at the university level. Participants will define their customers, discuss ways to measure service, review telephone and email basics, and determine a course of action for future enhancements. (Presented by: Mia Jones, Training and Development Consultant, HRA).

Thursday, November 7 (9:00 to 12:00) (UN372): Interviewing and Hiring: This workshop focuses on the interviewing and selection process, including appropriate and legal inquiries to make, selection criteria and methodology, tips on selling the job to the ideal candidate, reference checks, negligent hiring/retention issues, and liability. (Presented by: Marcia Combs-Freund and LaVonne Jones, HR Consultants, HRA). (FOS)

Tuesday, November 12 (9:00 to 12:00) (UN372): Situational Leadership: Is there one best style of leadership? This session looks at various leadership styles, helps you assess your own personal style, and teaches you how to develop and use backup leadership styles at appropriate times. Participants will further examine what makes a good supervisor by looking at the role of the supervisor in today's effective organization. (Presented by: Mary Ellen McCann, Consultant, Univ. HR). (FOS)

Tuesday, November 12 (2:00 to 4:00) (UN372): Employment Eligibility (I-9): This program will review and update your knowledge on completing the Employment Eligibility Verification Form (I-9) and the verification process in general. Acceptable documents and the “trouble spots” of the form will also be discussed. (Presented by: Marcia Combs-Freund, HRA, and James Dorsett, Asst. Director for Services, Int’l Affairs).

Thursday, November 14 (9:00 to 11:30) (UN372): Assertive Communication: Learn about the difference between aggressive, assertive and passive communication styles. Discover how communicating in an assertive way can help you to get more of what you want and lead to better decision-making and at the same time build relationships with others. Find out about steps you can take to improve your assertiveness. (Presented by: Maggie Stimming, HR Projects Consultant, HRA).

Friday, November 15 (9:00 to 12:00) (Hoosier Room): Handling Interpersonal Conflict: Having difficulty working with a customer, a co-worker, your boss? Do you try to avoid some interactions because you fear conflict? This workshop focuses on the causes of conflict, the various approaches individuals can take to handle conflict, and a step-by-step process for managing various conflict situations in the workplace. The dynamics of how different communication styles affect the ways we resolve conflict will also be explored. (Presented by: Dan Griffith, Training and Development Manager, HRA).

Tuesday, November 19 (9:00 to 12:00) (Hoosier Room): FISH! Philosophy: A New Look at Workplace Motivation: Picture it:

employees exuding energy and a positive attitude every day. The result: employees that are committed and connected to their work, their colleagues and their customers. Participants will learn: how to take the vision off the wall and bring it to life; how to implement the four components of the FISH! Philosophy (play, make their day, be there, and choose your attitude); and how to keep the vision alive by "committing," "being it," and "coaching it." (Presented by: Debra Nelson Dunbar, University HR Services). (FOS)

Wednesday, November 20 (9:00 to 11:00) (UN372): Employment Process: This workshop is designed for individuals who are involved in interviewing and selection of new employees and the completion of Personnel Requisitions, and other forms required in the hiring process. It focuses on procedures for establishing new positions, filling vacant positions, methods of recruitment, promotions/transfers, and the appointment process. (Presented by: LaVonne Jones, HRA).

Thursday, November 21 (9:00 to 12:00) (Hoosier Room): Customer Service for Supervisors: At IUPUI, faculty and staff play a significant role in student retention! But a supervisor’s role is crucial! A supervisor sets the tone and defines the department’s service level and staff performance is often indicative of that level. Does your unit offer premier or mediocre service? Does your staff have credibility among its customers? In this workshop, you will identify your department’s customer and examine current service levels by reviewing departmental standards, follow-through processes, and professional behaviors. (Presented by: Mia Jones, Training and Development Consultant, HRA). (FOS)

Tuesday, December 3 (9:00 to 12:00) (Hoosier Room): Managing Change: The Human Factor: The successful supervisor will be the one who is the most effective at dealing with change. An important component of managing change is the human factor. This workshop is designed to help managers understand how employees feel about and respond to change. Participants will focus on how change affects employees’ behavior and productivity, how managers can reduce the stress created by workplace changes, and how to overcome employee resistance to change. (Presented by: Mary Ellen McCann, University HR Services). (FOS)

Performance Appraisal Training: Consists of two 3-hour workshops:

Wednesday, December 4 (9:00 to 12:00) (UN372): Session 1: Conducting the Performance Appraisal: This session points out important aspects of performance management and is centered on stages in the appraisal cycle. You will learn how to develop a tailored performance measure and standards based on major job responsibilities. In addition, you will learn how to collect performance evidence from many sources and to complete an appraisal form with brief documenting comments.

(FOS)

Friday, December 6 (9:00 to 12:00) (UN372): Session 2: Performance Review and Feedback: This session focuses on planning, preparing for, and conducting the face-to-face performance review meeting. You will learn key behaviors in successful performance reviews, appropriate communication styles, how to deal with negative reactions, and ways to get the employee to participate productively. (Both sessions presented by: John T. Hazer, PhD, Dept. of Psychology, IUPUI).

(FOS)

Friday, December 13 (9:00 to 12:00) (Hoosier Room): Stress Management: “Make choices that assure your success!” is the motto of this workshop! Stress can make or break a person, impact families, friends, and co-workers. When stress isn’t managed it can cause serious problems of a physical or emotional nature. This workshop will put you on the path of better stress management. We will define stress, identify common stressors, and receive ready-to-use resources to combat and relieve stress. (Presented by: Mia Jones, Training and Development Consultant, HRA).

Tuesday, December 17 (9:00 to 12:00) (UN372): How to Manage Your Boss: Do you know how to communicate with your boss to get the coaching, professional development, and day-to-day direction you need? Can you “read” your boss in order to understand his or her goals, priorities, stresses, and quirks? Do you need advice on how to deal with a difficult work relationship? Come to this workshop to learn how to get the most out of your most important work relationship. (Presented by: Dan Griffith, HRA).

Wednesday, December 18 (9:00 to 12:00) (Hoosier Room): Your Attitude: Attitude, simply put, is the way you look at things mentally. Attitude is never static and is about making right choices. A positive attitude provides courage to gain control over situations no matter how tough they are. In this workshop we will take a look at the good, the bad, and the “uglies” of attitude and the perceptions they carry. We will explore how “attitude ruts” develop, how they hinder productivity and mental fitness, and how to overcome them and move toward success and happiness. (Presented by: Mia Jones, HRA).

Friday, December 6 (9:00 to 12:00) (UN372): Session 2: Performance Review and Feedback: This session focuses

HRA Fundamentals of Supervision Series

HRA’s Fundamentals of Supervision (FOS) Series is a 36-hour training series, consisting of eight core programs and four elective programs. In addition, participants are required to participate in the IUPUI Legal Compliance Series, which is described on page 7 .

The FOS series emphasizes practical application and includes discussions, group exercises,

and other activities designed to encourage participation. The series starts Wednesday, September 25. All core programs, listed below, will be held from 9:00 a.m. to noon on consecutive Wednesdays from September 25 through November 13. All elective programs, from which the participant must choose four, will be held at various times and dates through December. The FOS Elective programs are listed in “HRA Fall 2002 Workshops” on page 2 and designated with “FOS”

appearing after the applicable course descriptions. Participants must be registered by September 16.

Your registration automatically

enrolls you in all FOS core programs. To register for FOS, the Legal Compliance Series, and the four FOS Elective programs,

please refer to “HRA’s New Training Registration Process” on page 2.

Friday, December 6 (9:00 to 12:00) (UN372): Session 2: Performance Review and Feedback: This session focuses

HRA FOS Fall 2002 Schedule

Wednesday, September 25: Session consists of two programs:

Introduction to HR/IUPUI Mission summarizes the major activities and

processes carried out by each section of HRA and how these activities relate to the supervisor’s responsibilities. This session also includes an overview of IUPUI's mission and vision, as well as various campus-wide initiatives (diversity, reputation management, customer service, student retention, etc.) and how the supervisor fits within the "big picture" at IUPUI. (Presented by: Ellen Poffenberger, Assistant Vice Chancellor, HRA).

The Fundamentals of Being an Effective Manager provides an overview of the basic competencies, tools and principles necessary for being an effective manager and helps participants identify the specific skills and competencies they will need to develop or hone to be effective managers. A brief overview of IU Personnel Policy 2.20 pertaining to Performance Management for Professional Staff is also included. (Presented by: Daniel Griffith, Training and Development Manager, HRA).

Wednesday, October 2: Communications: What you say, when you say it, how you say it, and where you say it can often influence the effectiveness of your message. This session will explore our different communication styles, the impact on our perceptions on communication, and how to communicate effectively with others whose style differs from our own. Supervisors will also learn about providing appropriate feedback to employees. (Presented by: Mia Jones, Training and Development Consultant, HRA).

Wednesday, October 9: Progressive Discipline: This session provides an overview of the progressive discipline process, concentrating on typical disciplinary problems such as poor performance, attendance, and attitude issues. (Presented by: Theresa Martin, Employee Relations and Benefits Manager, HRA).

Wednesday, October 16: Time and Priority Management: You have as much time as you’re going to get. The solution isn’t the need for more time or to work harder. It’s effectively managing your time by managing events, setting goals, and prioritizing. The

more effective you are at managing time means the more effective you’ll be at managing people. This session will examine strategies for increasing productivity, controlling your schedule, and eliminating time wasters and distractions. (Presented by: David Bouton, HR Compensation Consultant, HRA).

Wednesday, October 23: Conflict Management: A substantial amount of a supervisor's time is spent dealing with conflict, ranging from unhappy customers and disgruntled employees to daily disagreements and tensions. This session explores the supervisor's role in addressing and resolving conflicts in the workplace. Participants will review a practical model for intervening in employee disputes and mediating appropriate outcomes. (Presented by: Daniel Griffith, HRA).

Wednesday, October 30: Coaching: This session promotes the need for supervisors to adopt a more coaching style of leadership, explores the reasons for this change, defines this style of leadership, and focuses on ways to become a successful "coach." (Presented by: Mary Ellen McCann, Consultant, University Human Resource Services).

Wednesday, November 6: Motivation: How do you assist all employees in doing and being their best? How do you harmonize individual and organizational goals? Can you truly motivate anyone else? This program addresses these questions as well as many other issues surrounding the subject of motivation. How to create a motivational environment and the “nuts and bolts” application of current theories of motivation are also covered. (Presented by: Debra Nelson Dunbar, Consultant, University HR Services).

Wednesday, November 13: Managing Diversity: Participants will broadly define diversity and discuss the progression from affirmative action to valuing diversity to managing diversity. This session also explores the individual, workgroup, and organizational competencies necessary for the success of managing workplace diversity. Participants will also discuss conflicts brought about by differences in cultural and work styles and preferences and how to address them sensitively. (Presented by: Dan Griffith and Mia Jones, HRA).

Option for Receiving Course Credit-IUPUI Credit by Credential Program

Through partnership with the Department of Organizational Leadership and Supervision (OLS), Purdue School of Engineering and Technology at IUPUI, participants who complete the FOS program and earn the FOS certificate can now earn up to three credits toward a Bachelor’s degree or certificate in Human Resource Management. To receive this credit, the FOS participant must satisfactorily complete all course work, including participation in the eight core programs, four elective programs and the two Legal Compliance Series sessions. Submission of a report on how the concepts learned throughout the series can be applied to the supervisor’s work setting is also required. Once the FOS certificate is awarded, the student may present it to OLS to receive the appropriate documentation for posting three credit hours to his or her transcript through the Bursar’s office. The cost to the student for the “credit by credential” option is only the cost for posting ($18.00 per credit hour).

Further details about this opportunity will be explained at the beginning of the fall, 2002 series, or you may contact Dan Griffith at 274-5467 or dgriffit@iupui.edu for information. Please note: FOS graduates from the spring, 2002 semester are also eligible for this opportunity. The “credit by credential” option for all other FOS graduates may be considered on a case-by-case basis.

more effective you are at managing time means the more effectiv e you’ll be at managingdgriffit@iupui.edu for information. Please note: FOS graduates from the spring, 2002 semester are also eligible for this opportunity. The “cred it by credential” option for all other FOS graduates may be considered on a case-by-case basis. IUPUI Administrative Support Professional Series Designed for IUPUI clerical and administrativ e support staff, this training series uses interactive training methods such as case studies, role-plays, group exercises, and classroom instruction that have been strategically applied to reinforce the competencies identified by the IUPUI HR A’s Training & Development section as essential for Administrative Support Professionals. ASPS is segmented into 14 in- class modules and two UITS facilitated computer classes. All ASPS classes occur on Thursday mornings as identified in the course descriptions below. ASPS participants can register directly with UITS for the two computer classes and will receive a 50% discount off the standard UITS class charge. Please not e that while participants may register themselves on-line, supervisor approval is required. Participants must be registered by October 7. More in-depth information regarding series requirements will be provided upon registration. To register for the ASPS series, please refer to “HRA's New Registration System” on page 2. October 17: Consists of two programs: IUPUI Spirit - IUPUI was founded in 1969 and is now ranked as one of the top urban universities in the country! Some 40,000 staff, faculty and students combined make up the IUPUI family whose portfolio reflects hundreds of accomplishments. From its world-renowned schools to its medical f acilities and research it’s all here at IUPUI! And if you’re part of the university family a wealth of perks, citywide di scounts, and benefits await you! This 30-minute presentation is packed with impressive, historical and pertinent IUPUI information every staff member should know. (Presented by: Mia Jones, HRA). Diversity and the 21st Century Office - The 21st Century office is complex and dynamic. Employees are challenged daily to collaborate, cooperate and generate results successfully with one another, in spite of thei r differences! Ironically, these " id="pdf-obj-4-76" src="pdf-obj-4-76.jpg">

IUPUI Administrative Support Professional Series

Designed for IUPUI clerical and administrative support staff, this training series uses interactive training methods such as case studies, role-plays, group exercises, and classroom instruction that have been strategically applied to reinforce the

competencies identified by the IUPUI HRA’s Training & Development section as

essential for Administrative Support Professionals. ASPS is segmented into 14 in- class modules and two UITS facilitated computer classes.

All ASPS classes occur on Thursday mornings as identified in the course descriptions below. ASPS participants can register

directly with UITS for the two computer classes and will receive a 50% discount off the standard UITS class charge. Please note that

while participants may register themselves on-line, supervisor approval is required.

Participants must be registered by October 7.

More in-depth information regarding series requirements will be provided upon registration.

To register for the ASPS series, please refer to “HRA's New Registration System” on page 2.

October 17: Consists of two programs:

IUPUI Spirit- IUPUI was founded in 1969 and is now ranked as one of the top urban universities in the country! Some 40,000 staff, faculty and students combined make up the IUPUI family whose portfolio reflects hundreds of accomplishments. From its world-renowned schools to its medical facilities and research it’s all here at IUPUI! And if you’re part of the university family a wealth of perks, citywide discounts, and benefits await you! This 30-minute presentation is packed with impressive, historical and pertinent IUPUI information every staff member should know. (Presented by: Mia Jones, HRA).

Diversity and the 21st Century Office- The 21st Century office is complex and dynamic. Employees are challenged daily to collaborate, cooperate and generate results successfully with one another, in spite of their differences! Ironically, these

differences are what make us who we are: where we live, our marital and parental status, our educational background, how we communicate, and how we learn and process information. This module will explore and identify these human differences, why challenges exist and show how these differences add value to organizations. (Presented by: Dan Griffith and Mia Jones, HRA)

October 31: Professionalism in the Workplace and Beyond: The difference between a worker and a professional is a combination of personal confidence, polished skills, and a “big picture” perspective, rather than a task-oriented approach to each day’s work. Which one are you? How do your colleagues and supervisor view you? What does a professional’s work ethic, manager relationship, image, and work perspective look like? This workshop will provide an in-depth profile! (Presented by: Mia Jones, HRA)

November 7: Your Attitude: Attitude, simply put, is the way you look at things mentally. Attitude is never static and is about making right choices. A positive attitude provides courage to gain control over situations no matter how tough they are. In this workshop we will take a look at the good, the bad, and the “uglies” of attitude and the perceptions they carry. We will explore how “attitude ruts” develop, how they hinder productivity and mental fitness, and how to overcome them and move toward success and happiness. (Presented by: Mia Jones, HRA)

November 14: The Listening Edge: The effectiveness of your organization is influenced by each person's listening skills. Consider the potential cost of the "unheard" customer request or a misunderstood business interaction. Imagine the damage of poor listening habits on personal relationships. This workshop is an ideal practice ground for learning to avoid common barriers to effective listening, showing speakers that you are listening with your entire body and mind, testing for understanding and clarity, and interpreting tone and feeling together with words and meaning. (Presented by: Tatiana Kolovou, Consultant, University HR Services)

December 5: Customer Service: What role does staff play in student retention? Do you know where your position and department fit in the university’s “big picture” perspective? Students have choices today when selecting a university and the competition is steep! This module will introduce the concept of premier service at the university level. Participants will define their customers, discuss ways to measure service, review telephone and email basics, and determine a course of action for future enhancements. (Presented by: Mia Jones, HRA)

January 9: Telephone and Email: The telephone, an often-underestimated tool, can make or break the credibility of any department on campus! Either positive or negative impressions can be developed immediately based on how the phone is used! This workshop will discuss appropriate and professional telephone skills germane to any office setting! We will explore voice inflection and tone, hold and voicemail procedures, appropriate language usage, and diffusing angry or difficult customers. Appropriate email usage will also be highlighted. (Presented by: Mia Jones, HRA)

January 23: Communication and Feedback: Many office issues and misunderstandings stem from poor communication. In this workshop participants will explore communication styles and how those styles affect interaction outcomes. We will look at how to overcome communication barriers and explore the purposes and motivations behind messages. Effective listening, ethics, and intercultural communication will also be highlighted. (Presented by: Mia Jones, HRA)

February 6: Assertiveness: Learn about the difference between aggressive, assertive and passive communication styles. Discover how communicating in an assertive way can help you to get more of what you want and lead to better decision-making and at the same time build relationships with others. Find out about steps you can take to improve your assertiveness. (Presented by: Maggie Stimming, HR Consultant, HRA)

February 20: Handling Interpersonal Conflict: Having difficulty working with a customer, a co-worker, your boss? Do you try to avoid certain interactions because you fear conflict? This workshop focuses on the causes of conflict, the various approaches individuals can take to handle conflict, and a step-by-step process for managing various conflict situations in the workplace. The dynamics of how different communication styles affect the ways we resolve conflict will also be explored. (Presented by: Dan Griffith, HRA)

March 6: Written Communication: Have you ever thought about sharpening your business writing skills? Do you put off writing business correspondence? Do you feel like you spend too much time writing? Let the experts from our own Writing Center show you how to improve your business writing. This interactive workshop will identify writing tools, show you how to identify common grammar errors, speed up your development time, and improve reader comprehension. (Presented by: Tere Molinder-Hogue, English Department Faculty and Associate Director of Campus Writing)

March 20: Time and Priority Management: You have as much time as you are going to get. The solution isn’t the need for more time or to work harder. It is effectively managing your time by managing events, setting goals, and prioritizing. This session will examine strategies for increasing productivity, controlling your schedule, and eliminating time wasters and distractions. (Presented by: David Bouton, HR Compensation Consultant, HRA)

April 3: Stress Management: “Make choices that assure your success!” is the motto of this workshop! Stress can make or break a person and impact families, friends, and co-workers. When stress isn’t managed it can cause serious problems of a physical and/or emotional nature. This workshop will put or keep you on the path of better stress management. We will define stress, identify common stressors, and receive ready-to-use tools, tactics, and resources to combat and relieve stress. (Presented by: Mia Jones, HRA)

April 17: Setting and Achieving Goals: This session will cover how to write clear and measurable goals/objectives. You will learn:

the importance of setting goals, how to base goals on the goals/objectives of the organization, how to write goals clearly, how to write measurable goals, the importance of the manager’s meeting to ensure agreement of goals, and a self-management process for achieving agreed upon goals. (Presented by: Debra Nelson Dunbar, Consultant, University HR Services)

May 1: Self-Assessment and Career Development: Whether you are in transition, considering a career or job change, or simply exploring your options it's a good idea to conduct a self-assessment. This is a process of identifying your interests, skills, values, and personality preferences in order to make an informed career decision. In this hands-on workshop you will have an opportunity to complete some self-assessment exercises and explore how you can apply what you learn to your own career and professional development plan. (Presented by: Sherrée Wilson, Director, Multicultural Professional Development)

April 3: Stress Management : “Make choices that assure your success!” is the motto of thisdgriffit@iupui.edu . Note: for individual registrants wanting to participate in the campus-wide sessions, please use the on-line registration system described above and on page 2. Long-Term Care Insurance Workshop Note to Boomers: Mark Your Calendars for September 26! Research suggests that about half of today’s older people will spend some time in a nursing home. The av erage cost of a year in a nursing home is $42,000 and what Medicare covers is very limited. Long-term care insurance may help you to have more choices of care, preserve your estate for your heirs and prevent your future impoverishment, but this takes planning. That’s why the prime time to learn about Long- Term Care Insurance is when you are in your 40s and 50s. Plan to attend this Long-Term Care Insurance workshop to learn more about: 1) whether you are a good candidate for long-term ca re insurance, 2) the questions to ask an insurance agent, 3) tax-qualified policies, and 4) how to be a wise consumer. This free HRA Benefits Work/Life workshop will be held Thursday, September 26, Noon-12:50 p.m., in the Union Building’s Hoosier Room. The speaker will be Carolyn Hardville from the Indiana Long-Term Care Program. She does not represent an insurance company and will be able to provide you with unbiased information. Faculty, staff and students are welcome. To register, please refer to “HRA’s New Training Registration Process” on page 2. You may bring your own lunch to this workshop or use the services of Chartwells Catering who have agreed to cater a box lunch for our Work/Life workshops. To take advantage of this opportu nity, access the “Work/Life” link to HRA’s website, hra.iupui.edu , and click “Work/Life Lunch ‘N Learn Workshops.” " id="pdf-obj-6-32" src="pdf-obj-6-32.jpg">

Pursuant to IU Personnel Policy 1.4 regarding Compliance Training, every

supervisor and manager at IUPUI is responsible for knowing and keeping the university in compliance with state and federal laws effecting

IUPUI Compliance Training Series

employment. The IUPUI Compliance Training program consists of two four-hour modules, and includes the following compliance topics: Session 1: Fair Labor Standards Act (FLSA); Affirmative Action and Equal Employment Opportunity (AA/EEO); Sexual Harassment (SH), and Session 2: Family Medical Leave Act (FMLA); Americans with Disabilities Act (ADA); Worker’s Compensation (WC).

Campus-wide Compliance Training Sessions

All supervisors, including staff and faculty with supervisory authority for employees, are strongly encouraged to participate in this training. The program is being offered campus-wide twice during the fall semester. The dates, times and locations are (select only one series):

September series:

Session 1 (FLSA; EEO/AA; SH): Tuesday, September 10 (8:30 to 12:30) (UL 0110) Session 2 (FMLA; ADA; WC): Tuesday, September 17 (8:30 to 12:30) (UL 0110)

December series (please note these sessions occur out of sequence):

Session 2 (FMLA; ADA; WC): Wednesday, December 4 (8:30 to 12:30) (Hoosier Room) Session 1 (FLSA; EEO/AA; SH): Thursday, December 5 (8:30 to 12:30) (Hoosier Room)

To register on-line for either of these series, please refer to “HRA’s New Training Registration Process” on page 2.

Scheduling Departmental Compliance Training Sessions

The Compliance Training Series can also be provided at the unit site which may be a better option for larger units, i.e., units with 10

or more supervisors. To schedule these sessions for the supervisors in your school, department or unit, contact Dan Griffith at 274-

5467 or by email at dgriffit@iupui.edu.

Note: for individual registrants wanting to participate in the campus-wide sessions, please

use the on-line registration system described above and on page 2.

April 3: Stress Management : “Make choices that assure your success!” is the motto of thisdgriffit@iupui.edu . Note: for individual registrants wanting to participate in the campus-wide sessions, please use the on-line registration system described above and on page 2. Long-Term Care Insurance Workshop Note to Boomers: Mark Your Calendars for September 26! Research suggests that about half of today’s older people will spend some time in a nursing home. The av erage cost of a year in a nursing home is $42,000 and what Medicare covers is very limited. Long-term care insurance may help you to have more choices of care, preserve your estate for your heirs and prevent your future impoverishment, but this takes planning. That’s why the prime time to learn about Long- Term Care Insurance is when you are in your 40s and 50s. Plan to attend this Long-Term Care Insurance workshop to learn more about: 1) whether you are a good candidate for long-term ca re insurance, 2) the questions to ask an insurance agent, 3) tax-qualified policies, and 4) how to be a wise consumer. This free HRA Benefits Work/Life workshop will be held Thursday, September 26, Noon-12:50 p.m., in the Union Building’s Hoosier Room. The speaker will be Carolyn Hardville from the Indiana Long-Term Care Program. She does not represent an insurance company and will be able to provide you with unbiased information. Faculty, staff and students are welcome. To register, please refer to “HRA’s New Training Registration Process” on page 2. You may bring your own lunch to this workshop or use the services of Chartwells Catering who have agreed to cater a box lunch for our Work/Life workshops. To take advantage of this opportu nity, access the “Work/Life” link to HRA’s website, hra.iupui.edu , and click “Work/Life Lunch ‘N Learn Workshops.” " id="pdf-obj-6-96" src="pdf-obj-6-96.jpg">

Long-Term Care Insurance Workshop Note to Boomers: Mark Your Calendars for September 26!

Research suggests that about half of today’s older people will spend

some time in a nursing home. The average cost of a year in a nursing

home is $42,000 and what Medicare covers is very limited.

Long-term

care insurance may help you to have more choices of care, preserve your estate for your heirs and prevent your future impoverishment, but this takes planning. That’s why the prime time to learn about Long- Term Care Insurance is when you are in your 40s and 50s.

Plan to attend this Long-Term Care Insurance workshop to learn more about: 1) whether you are a good candidate for long-term care insurance, 2) the questions to ask an insurance agent, 3) tax-qualified policies, and 4) how to be a wise consumer. This free HRA Benefits Work/Life workshop will be held Thursday, September 26, Noon-12:50 p.m., in the Union Building’s Hoosier Room. The speaker will be Carolyn Hardville from the Indiana Long-Term Care Program. She does not represent an insurance company and will be able to provide you with unbiased information. Faculty, staff and students are welcome.

To register, please refer to “HRA’s New Training Registration Process” on page 2.

You may bring your own lunch to this workshop or use the services of Chartwells Catering who have agreed to cater a box lunch for

our Work/Life workshops. To take advantage of this opportunity, access the “Work/Life” link to HRA’s website, hra.iupui.edu, and click “Work/Life Lunch ‘N Learn Workshops.”

Check out what Explore IUPUI will offer for faculty and staff and their families, alumni, prospectivep lore IUPUI website, explore.iupui.edu . All activities and parking are free. IUPUI wants everyone, especially staff and faculty who don’t often explore the campus outside of their own work areas, to see what makes it a leading urban university. The activities range from fun to fascinating. Among them is the Frankenstein exhibition, a creation of the IUPUI University Library and the American Library Association Traveling Exhibit Program. Explore IUPUI builds on strengths and traditions of such events as the School of Liberal Arts’ Dean’s Day Celebration, Campus Day Open Houses, the Chancellor’s Family FunFest, the School of Dentistry’s Dental Day and the Graduate Open House. It also in corporates a host of new and unique exhibits and interactive displays to expose visitors to the exciting worlds available to them through higher education. Mini Seminar: “Finding your Niche: Life’s Choices and Where They Take You” Do you wonder about the choices you’ve made in your life or career? Do you feel good about your current position or career, but feel at times you’d like to try a different direction? Do you know what you’d like to do when you grow up? Come to this mini-seminar on Thursday, September 19 from 1:30 to 3:30 pm at the University Library Auditorium and meet with some of your peers who have grappled with some of these questions and others to find the “niche” that suits them. Our panel will share their stories about how they found their niche and the choices they’ve made to get there. The panel discussion will be followed by an interactive presentation with Sherrée Wilson, Director, Multicultural Professional Development, who will guide you through some career and self- assessment activities so you can start to find your niche as well. To re g ister , call 278-6221 or e-mail opd@iupui.edu . If you have further questions, contact Dan Griffith, HRA at 274-8931 or Angela Noah, Office for Professional Development, at 278- 1151. This event is sponsored by the IUPUI Partners in Career and Professional Development (PCPD), a group formed to facilitate the career and professional development needs of individuals within the IUPUI community. For more information about PCPD, go to iupui.edu/~pcpd . IUPUI Health and Benefit Fair IUPUI’s Health and Benefit Fair is October 28, 2002, and will be held in the University Place Conference Center. Come join us for a day of healthful activities! Drop by some of the over 40 health- or benefit-related booths, and ask questions, gather information, or pick up freebies. Also, several educational sessions will be held throughout the day. Here’s a sampling: attend an open enrollment information session learn how to survive the stress of the holidays get motivated with insightful nutrition and exercise tips pick up investment pointers from Fidelity Investments and TIAA-CREF try out a yoga class Don’t miss this opportunity to be good to your health. More information to follow in the HR Update October issue! IUPUI Human Resources Administration 620 Union Drive, Room 340 (UN 340) Indianapolis, IN 46202 Volume XX , NO. 7 September 2002 HR Update is printed by Campus Design, Print & Mail. The HR Update banner was designed by Campus De sign, Print & Mail. If you have questions or comments please contact us at hratrng@iupui.edu or 274-8931. " id="pdf-obj-7-2" src="pdf-obj-7-2.jpg">

Check out what Explore IUPUI will offer for faculty and staff and their families, alumni, prospective students, and community residents on October 12 from 10 a.m. to 4 p.m. at the Explore IUPUI website, explore.iupui.edu. All activities and parking are free.

IUPUI wants everyone, especially staff and faculty who don’t often explore the campus outside of their own work areas, to see what makes it a leading urban university.

The activities range from fun to fascinating. Among them is the Frankenstein exhibition, a creation of the IUPUI University Library and the American Library Association Traveling Exhibit Program.

Explore IUPUI builds on strengths and traditions of such events as the School of Liberal Arts’ Dean’s Day Celebration, Campus Day Open Houses, the Chancellor’s Family FunFest, the School of Dentistry’s Dental Day and the Graduate Open House. It also incorporates a host of new and unique exhibits and interactive displays to expose visitors to the exciting worlds available to them through higher education.

Mini Seminar: “Finding your Niche: Life’s Choices and Where They Take You”

Do you wonder about the choices you’ve made in your life or career? Do you feel good about your current position or career, but feel at times you’d like to try a different direction? Do you know what you’d like to do when you grow up?

Come to this mini-seminar on Thursday, September 19 from 1:30 to 3:30 pm at the University Library Auditorium and meet with some of your peers who have grappled with some of these questions and others to find the “niche” that suits them. Our panel will share their stories about how they found their niche and the choices they’ve made to get there. The panel discussion will be followed by an interactive presentation with Sherrée Wilson, Director, Multicultural Professional Development, who will guide you through some career and self- assessment activities so you can start to find your niche as well.

To register, call 278-6221 or e-mail opd@iupui.edu. If you have further questions, contact Dan Griffith, HRA at 274-8931 or Angela Noah, Office for Professional Development, at 278- 1151. This event is sponsored by the IUPUI Partners in Career and Professional Development (PCPD), a group formed to facilitate the career and professional development needs of individuals within the IUPUI

community.

For more information

about PCPD, go to iupui.edu/~pcpd.

IUPUI Health and Benefit Fair

IUPUI’s Health and Benefit Fair is October 28, 2002, and will be held in the University Place Conference Center. Come join us for a day of healthful activities! Drop by some of the over 40 health- or benefit-related booths, and ask questions, gather information, or pick up freebies. Also, several educational sessions will be held throughout the day. Here’s a sampling:

attend an open enrollment information session

learn how to survive the stress of the holidays

get motivated with insightful nutrition and exercise tips

pick up investment pointers from

Fidelity Investments and TIAA-CREF try out a yoga class

Don’t miss this opportunity to be good to your health. More information to follow in the HR Update October issue!

IUPUI Human Resources Administration 620 Union Drive, Room 340 (UN 340) Indianapolis, IN 46202

Volume XX , NO. 7 September 2002

HR Update is printed by Campus Design, Print & Mail. The HR Update banner was designed by Campus Design, Print & Mail. If you have questions or comments please contact us at hratrng@iupui.edu or 274-8931.