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Development Developme Intelligence Application Staffing

nt

Technical Proposal
for
Web Design and Development for ACE2

Version 1.0

Zatak Softech (P) Ltd.

12-B, Tower B3, Spaze I-Tech Park, Sohna Road, Gurugram, India -122018
errohitrai@gmail.com Web: www.zataksoftech.com
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Confidentiality Clause
All rights reserved.

No part of this document may be reproduced, stored in a retrieval system or transmitted in any form or by any means,
electronic, mechanical, recording, photocopying or otherwise outside of Zatak Softech Pvt Ltd (here-in-after referred to
as Zatak Softech) without the prior permission of ZATAK SOFTECH.

The contents of this document are provided to James (here-in-after referred to as CLIENT) in commercial confidence
solely for the purpose of evaluating whether a contract should be awarded to ZATAK SOFTECH.

Your Point of Contact for this Document

Name Rohit Kumar Rai

Title Business Manager

Mailing Address 12-B, Tower B3, Spaze I-Tech Park, Sohna Road, Gurugram, India -122018

Email errohitrai@gmail.com

Phone

Mobile +91 7827207789

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Contents
1 GENERAL INFORMATION ABOUT ZATAK SOFTECH MARKETING SOLUTIONS PVT. LTD. ..........................................4
1.1 Company’S background information ...................................................................................................................... 5
1.2 Organisational chart................................................................................................................................................ 6
1.3 Services we offer ..................................................................................................................................................... 6
1.4 Client refrences on behalf of Zatak Softech group ................................................................................................. 7
2 ZATAK SOFTECH’s Understanding of the Functional Scope ...................................................................................8
3 Project Team .................................................................................................................................................... 16
3.1 Roles & Responsibilities ........................................................................................................................................ 16
4 Key Dependencies ............................................................................................................................................ 17
5 Annexure – 1 (ZATAK SOFTECH Project Management Processess) ...................................................................... 17
5.1 ZATAK SOFTECH’s Communication Management Process ................................................................................... 17
5.2 ZATAK SOFTECH’s Change Management Process ................................................................................................. 18
Annexure 3: (ANNUAL MAINTENANCE & SUPPORT) .................................................................................................. 19
6 Milestones and Working Timeline ..................................................................................................................... 21
7 Validations ....................................................................................................................................................... 22

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Executive Summary
James, established in Taiwan and he needs redesign of ACE Phase 2 and add some more functionality.

Project Objective

CLIENT has some certain objectives for the floated tender as mentioned below:

 Website re-design
 Development (CMS)
 Attractive UI/UX
 Full Responsive

The details of required features and functions are elaborated inside RFP documents and brief of scope can be looked into
the below “ZATAK SOFTECH’s Understanding of the Scope” section of this response document.

1 GENERAL INFORMATION ABOUT ZATAK SOFTECH MARKETING SOLUTIONS PVT. LTD.

Zatak Softech Marketing Solutions(ZATAK SOFTECH) is an India based very dynamic and diverse Global group offering vast
range of services including IT, Network, Telecom and Business Internationalization Consulting, Digital Marketing, Training,
Tours/Travels, Events/MICE.

With over 650+ current live sites and 4800+ websites developed for a range of industries and verticals over more than 5
years, ZATAK SOFTECH Group is amongst India’s leading website development agencies in the international web domain.
ZATAK SOFTECH specializes in developing websites, portals, intranets, e-commerce solutions, web/online applications,
mobile app development, search engine optimization, social media optimization and search engine monitoring that are
distinct for their superior information structure, quality design, streamlined functionality and ease of use.

A sound understanding of online solutions and Internet usage as well as its time-efficient processes, and transparency in
client interactions have combined to build an unassailable reputation for ZATAK SOFTECH as a leader in the online space.

ZATAK SOFTECH’s clients include some of the best-known brands in a wide range of domains such as aviation, education,
finance, FMCG, healthcare, hospitality, international development agencies, manufacturing, non-governmental,
governmental, entertainment, real estate, retail, travel and tourism.

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Pillars of our strength are People, Resources, Technology and Fast Action.

1.1 COMPANY’S BACKGROUND INFORMATION

 Legal Entity Name: Zatak Softech Pvt. Ltd

 Corporate Address: 12-B, Tower B3, Spaze I-Tech Park, Sohna Road, Gurugram, India -122018
 Websites: www.zataksoftech.com;
 Number of FTE Employees: 125+

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1.2 ORGANISATIONAL CHART

1.3 SERVICES WE OFFER

 Web Application Design & Development

 Mobile Application Design & Development
 Web & Enterprise Portal Development
 Web-enabling Legacy Application Development
 Desktop/Distributed Application Development
 Flash/Flex Application Development
 Custom Software Development
 Web-based Database Programming
 Brochure/Logo/Flyer Designing
 Online Store Template Design Services
 Application Maintenance
 Website Maintenance
 Application Performance Optimization
 Website Performance Optimization
 Database Performance Optimization
 Search Engine Optimization
 Staff Augmentation Services

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1.4 CLIENT REFRENCES ON BEHALF OF ZATAK SOFTECH GROUP

1. HVAC - http://www.hvac.com /: Electrice produst sale website

2. A & B Films Pte Ltd : http://mplusdev.biz/abfilm/login /: Invoicing

system

3. eDigitalDeals- http://edigitaldeals.net/ : As part of Move with Us, the UK’s largest

estate agency group, with more than 1,350 offices nationwide.

4. SleepSEE - sleepsee.com/: Most comfortable overnight contact lenses for Children,

Lens for vision correction & explore our LASIK alternative options below & schedule a
meeting with Dr.

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2 ZATAK SOFTECH’S UNDERSTANDING OF THE FUNCTIONAL SCOPE

The Scope of the Project is inspired on the understanding of CLIENT’s requirement as discussed over on Skype between
James and ZATAK SOFTECH representative, Rohit Kumar Rai. The intent of developing this online marketplace would be
to increase the overall sales and presence in market. Below mentioned is ZATAK SOFTECH’s understanding of Cloud based
Software.

1. Website design
2. Website development – PHP (updated version)
3. Database – MySQL
4. Frontend- HTML5, CSS3
5. Attractive UI/UX
6. SEO friendly
Here I am adding the client’s requirements which I get through the email.

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3 PROJECT TEAM
ZATAK SOFTECH will engage expert team members who will be not just limited to the technology rather also, should have
previous expertise in the similar domain. ZATAK SOFTECH believes that using technology experts along with sound
business domain understanding has always greater chances of success and quality delivery. ZATAK SOFTECH will assign
resources based on the understanding of domain knowledge of the resource. ZATAK SOFTECH will be deploying a System
Analyst for initial phase of the project lifecycle to gather and analyze requirements.

3.1 ROLES & RESPONSIBILITIES

Project Position Responsibilities

Scrum Master • Manage ZATAK SOFTECH’s assigned project team

(Project Manager) • Manage day- to-day project activities
• CLIENT’s expectation management
• Oversee overall project delivery
• Manage CLIENT’s engagement budget
• Provide project issue resolution management
• Work with CLIENT’s Project Head
CLIENT’s Project Manager/Scrum • One point of contact for project related queries
Master • Provide approval and feedback
UI Designer • Understand CLIENT’s design requirement for Web Application application.
• Create Mockup Design, Create HTML Pages as per design
• Implement layouts and graphics for Web Application Application
• Convert prototype mock-ups into pixel perfect graphics
• Create mobile application that is focused on usability and functionality
• Modify the appearance of specific pages
PHP Developer(s) • Analysis, software design, programming,
• Create, modify, and develop Web Platform

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• Maintain application security, and segregation of modules.

Software Testing Engineer
• Produce well documented code
• Coding and Unit Testing in compliance with Coding Standards
• Implement preventive actions, if any
• Assist in project documentation
• Periodic Report preparation as per agreed frequency
• Design and compose application alerts and error messages
• Prepare and ensure conformance to quality plan
• Define the QA requirements for the CLIENT’s project
• Interact with the Project Manager to understand systems and their features.
• Produce concise and logical test plans for functionality, usability and
accessibility
• Create, update test cases and perform testing based on test cases.
• Verify and Validate all deliverables and Ensure complete documentation of
Testing and QA
• Help with the Application Testing (Unit, System, Integration & User
Acceptance)

Note: These timeline charts are to be used only as a general guide of what activities are anticipated and the projected
completion time of the tasks. The exact timing of many of the items on this list depends on many factors. The exact
schedule with details of milestones will be provided on/after Project Kickoff.

4 KEY DEPENDENCIES
1. Website content and other relevant images as or when required.
2. Legal documentation for payment gateway integration as well as APIs.
3. Logo and color scheme for website

5 ANNEXURE – 1 (ZATAK SOFTECH PROJECT MANAGEMENT PROCESSESS)

5.1 ZATAK SOFTECH’S COMMUNICATION MANAGEMENT PROCESS

This will provide an understanding of how ZATAK SOFTECH will organize our communication as a project team, and will
provide client with an insight of our open communication model. The communication structure shown below illustrates
our proposed communication stakeholders at different layers.

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On order to achieve valued relationship we have implemented three levels of communication channels to agile, flexible
and well governed execution of projects. The respective communication layers has been described here below.
Layer 1
 ZATAK SOFTECH Project Manager will be the single point of contact for communication and handle all day-to-day
activities
 Planning and executing on-going project activities
 Providing periodic project progress reports while highlighting any risks & issues
 Conducting weekly/periodic calls

Layer 2
 ZATAK SOFTECH’s Relationship Manager/Account Manager is available for any second level of Communication
 Available locally, quicker turn around

Layer 3
ZATAK SOFTECH’s Program Manager is available for any third level of escalation, and ensures critical business continuity
measures are put in place

5.2 ZATAK SOFTECH’S CHANGE MANAGEMENT PROCESS

For customer satisfaction, we have well managed change management process implemented, where we follow few basic
steps as illustrated below. Your Raised a request by email to us for desired requirement will be taken up ahead by our
“Change Control Board”.

The change control board is responsible for identifying that, whether your raised request is either Change Request or just
a feedback for us. Once identified, if our change control board will find that raised request is just feedback then it will be
forwarded to the Project Team, where asked requirement will be incorporated. If this is a valid change or enhancement
then it will go for requirement analysis.

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Afterwards ZATAK SOFTECH will propose solution & estimate for the same. Now you need to take decision and sign formal
addendum. This will enable our Project Team to incorporate your asked change/enhancement.

Change Management Work Flow

ANNEXURE 3: (ANNUAL MAINTENANCE & SUPPORT)

ZATAK SOFTECH recommends CLIENT to deploy a support team to provide application support, post application
deployment. This will help CLIENT in fixing the bugs and accommodating any change request as and when it is identified.
Provided below are list of service that ZATAK SOFTECH can provide to CLIENT as a part of application support. Based on
the recommended AMC services, CLIENT may ask ZATAK SOFTECH to work on the same accordingly.

Standard Application Availability

ZATAK SOFTECH will ensure that the developed Web & Mobile application has least downtime to ignore the business
hindrances. ZATAK SOFTECH will define an SLA for its support service. ZATAK SOFTECH will adhere to its SLA matrix for
acknowledgement and response time. In case of any related to hardware or infrastructure, ZATAK SOFTECH will inform
the respective teams for the same.

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Exemplary SLA and Response Time

Nature of Issue Severity 1 (Critical) Severity 2 (High) Severity 3 (Medium) Severity 4 (Low)
Business and Application failure Application failure Application failure creates Application failure
financial creates serious creates a serious a low business and creates minimal
exposure business and financial business and financial exposure. business and financial
exposure financial exposure exposure
Work Outage Application failure Application failure Application failure causes Application failure
causes the client to causes the client to client to be unable to causes the client to be
be unable to work or be unable to work perform small portion of unable to perform a
perform some or perform some their job, but they are can minor portion of their
significant portion of significant portion complete most other job, but they are still
their job. of their job. tasks. May include able to complete most
questions and information other tasks
requests
# of Application failure Application failure Application failure affects Application failure may
users/clients affects a large affects a large a small number of only affect one or two
affected number of number of users/clients. users/clients.
users/clients. users/clients.
Possibility of No acceptable An acceptable and There may or may not be There is likely an
Workaround workaround to the implemented an acceptable acceptable workaround
problem. workaround to workaround to the to the problem.
problem available problem.
Response Time Within 2 business hrs Within 4 business Within 1 business day Within 1 business day
hrs
Resolution Maximum acceptable The maximum The maximum acceptable The maximum
Time resolution time is acceptable resolution time is 30 acceptable resolution
within 24-48 hours, resolution time is 5business days or a time is 90 calendar days
after initial response business days. mutually agreed timeline. or a mutually agreed
time timeline.
Note: Apart from this ZATAK SOFTECH will treat with same priority for tickets raised by corporate key stakeholders. E.G.
CEO, CTO, CIO and President Etc.

Technical/User Support
ZATAK SOFTECH will also maintain application both Test and Production servers. In case of any bug fixes, the fixing will be
done first on Test server and then on Production. ZATAK SOFTECH will also provide knowledge transition at code level for
the fixes which will be performed by us. It could be done through web sessions. We can plan our sessions for a week (5
business days) for the code knowledge transfer.
ZATAK SOFTECH will ensure that your business users are not restricted to use the application due to any minor technical
issue. ZATAK SOFTECH will provide CLIENT its in-house developed Issue Management System cum bug tracking system i.e.
“IMS” for raising issues and for any technical assistance requirement. CLIENT is assumed to raise the issue to ZATAK
SOFTECH with enough details for analysis. Reporting the issue in this system will notify all the involved stakeholders
through email. However, as an addition, CLIENT may also send a separate email for the same. In case any issue is reported,
ZATAK SOFTECH will analyze the issue, whether the issue raised is a bug or a functionality enhancement, and provide
service details. In case of any change or enhancement, the evaluated time & cost will be notified to CLIENT accordingly.
Note** Support service would include only technical support regarding any technical errors in the application i.e. issue
resolution regarding any unexpected behavior of the application leading to inoperability of the application or an enquiry
regarding application enhancement. This support will include service over emails with facility for a planned phone call. No
call center kind of setup is assumed. Regarding the planned call, a prior notification about the call would be sent so we
may have a meeting with required stakeholders to discuss the issue. The call may not be necessary for all the issues, so it

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will be entirely dependent on the situation i.e. whether either of the two parties (ZATAK SOFTECH or CLIENT) need to have
a telephonic discussion or not.
ZATAK SOFTECH’s Responsibilities
• Allocate issues with an initial priority via discussion between the ZATAK SOFTECH and CLIENT stakeholder.
• Address issues reported with ZATAK SOFTECH in line with the allocated priorities.
• Ensure that an issue remains open until a satisfactory resolution.
• Provide 2nd and 3rd level support staff for the escalation and resolution of software problems.
• Undertake the installation of the functionality fix at a time mutually agreed with CLIENT. That is, the deployment
of the fixing code will happen at date and time mutually agreed by both the parties.
Application Modifications/Enhancements Support
If CLIENT opts for the application support, ZATAK SOFTECH will ensure that the implemented mobile application is updated
as per CLIENT’s business system growth. In a scenario, where there are changes or enhancements that needs to be done
in the system it would be analyzed appropriate solution would be designed in consultation with management team of
ZATAK SOFTECH and CLIENT. CLIENT will be provided with the effort and cost details of the required enhancement which
would be charged on Time and Material basis. This cycle follows our Change Management process, for details please refer
our project governance section for “ZATAK SOFTECH’s Change Management Process.”
Application Support Availability
• ZATAK SOFTECH will provide application support to CLIENT during "Normal Business Hours". The term "Normal
Business Hours" shall be the hours between 9:00 a.m. and 6:00 p.m., IST Time, Monday through Friday, excluding
national holidays. Support cover Hours outside of “Normal Business Hours” will be maintained through an “on-
call” facility.
• If required, ZATAK SOFTECH team will also be available for discussions over the call during CLIENT’s working hours.
But these discussions are assumed to be planned with a prior notification for the same.
• CLIENT users can log tickets using our Issue Management System “IMS”. Reporting the issue in this system will
notify all the involved stakeholders through email.
• CLIENT can also send an email for reporting any issue or any assistance requirement.
Standard Escalation Process
The escalation process will ensure that problems are handled in a timely manner. All priority one cases will be immediately
escalated to a Senior Consultant in the Support Group for priority attention. Other priority level cases are escalated when
appropriate.

Level Timeline
Support Engineer When reported
Offshore Support Manager After 1 working days
Service Delivery Head After 2 working days

6 MILESTONES AND WORKING TIMELINE

Cost and Timeline

Cost 1800 USD

Timeline 21 Business Days (15th April 2017)

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Modules Deliverables Timeline Payment Release %age

Milestone 0 UI Design and Mockup completion 25th March 2017 25%(450 USD)
st
Milestone 1 Store Web Development 31 March 2017 25%(450 USD)

Milestone 2 Store Web Development (50 %) 4th April 2017 25%(450 USD)

Milestone 3 Store Web Development 15th April 2017 15% (270 USD)

Milestone 4 Backend Completion 15th April 2017 10%(180 USD)

7 VALIDATIONS

For James For Zatak Softech Marketing (P) Ltd.

Signature: Signature: Rohit Kumar Rai

Name: Name: Rohit Kumar Rai

Designation: Designation:

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