CASE FIVE The Royal Hotel* Peter J. Clarke Introduction 1d tht tho difeenc etwoon cheer a ch winters hatin ner the anf en! Reali this, Psa! Burke nul a the ra dope ‘tre on snd lnily eared tw the wow pen etd. wes mi Sims Bot the dark hey rin claude ote noes tho se of ak Tompsfr tos working indore Pal ad ot expect oa ie ak tis Fda sternon, dnd, Pasa bad nat xpd foe at any deka hin! He ‘ould hove ben on body Hed ast Based he MBA dep, alse ‘Sin ad hd ranted oa th op of Ks cls nd hd en ved by i low stodnts the person mos ie tobe famous While he evar es made gly tongue i con, Fase verte, tsk Ws, Pascal ook mot ‘hinge eriaay = especialy work, ‘Oe tering scale your ela, he sued fr and rad x deg in nel management His father owned hel In peovotl town and Se ‘rhc Pana spat moto his school bliaye neki. Re developed 2 Been [prt in th empty fry nd ident td tl manages at ‘iecry and pacino be agit good experiene both wthin and and iyopo. On graduation, he lsd the Sith Group which wa aly rm tel chain in Ilda 2 pate company, unlike Irish pully quotedbl ‘ia uy ital Group leo Ryan Hoe ple Afr tv yas had pro (pesca arab cold and ft twos tet boston bi hoon line AA ord the gets challngs and portunity Ae oan yor of dy hie rpocive ba bon conse pede apd change le nope i ise dvi a Daa locked are ate» ody to ach the ‘ne of promating te sh tour indsy tot Buon mbt. However ‘arse fete cet pone el om is ater Fenda nay Suny foe psy sisoeiegehn een arageetxcing “The scenario ha tack Pky ant tal 0d le, even a ety sf ap, sa expected to make 8 fll coer nd cart tho men, the Bae {ru afitcavly without anogen so Pasa promised oer ome aed {Str toot hing out. fore eh for hoa pone gel aed pa The Royal Hols situated In-0 provincial toe on the east const of island, stout an hou drive om the capital chy Dab Th own sited in wba tbs for exploring te Dui WMeow mounts. The hata I nly srt tance fromthe though ony a fw of th towns hardy souls sum rng ser ‘moth Rater walking long th sa ot wih ho ievgoating aca a wes ie fel opin lor many. Thaw population faut 500. Ths pope ‘estonsbie ae fa he oe hone in the fret vty. Th Roya Ike the thos ee sig te cl. Ry bam two sta tel nea tw docile» engi the dpi ange. Each guest room i comfortable, {ho proios crtary = togtor with th rasan and funtion 0m, the Roya ‘ott cle the exs-conaious gust acai vale and goed food. Ula the ‘er tl te Raye Hotel wasted athe ow, Ae yoy go fe (podem ere eplacd by ema in rect provide ample paring space te Fosons. Thus its phys scope for expansion wos wesc and any proposed {mvlopmonts to hotel wore kel to encounter estan fo cl elu the planning utero Manoa fh ot Ha also ed rt net lane tlh orepondenes ‘dopo ons fters desk Too ht terested ithe toe wah ‘earl management sects fr the yar ended 31 Ocote 1906 Tae 81). ‘Aough twas nly mid Ortbor Paral ad ska tho tl acount. Pa ‘Doyiet propar thom forthe payer nlodingpovesion fh at wes (ctoor. Pat Doyle wes nt «quid ccountant ara is role tho ott was ‘level hat of boksaepr He operat, ih good dere oscar), dirs tion of VAT andthe deduction of parol x under ho FAYE sytem "AE Pas id ota hs a ds tn is mid wandered othe ‘seation se othe hotel and ture nde. A VAT rate af 129% app to a ecg ae 5h ae Ha! Gy mel Se pn mi chsh a Ae, ‘Seat gn taeeene toca anae spice copie areca Siero mos ce xo rgd toch oe Sea Seas ene bein ne unstated cpa fae sia in ammount rate fein ie tetcantene Elcoeayraiucaa cancers sianiurignemuarristeerpia {er some Sof world national poten sound 9 al he wordy weston fetta cet eggs seat Seed ae a eee taneous naar Seip aeecrseimerne emame e ioe Sala rendre te a inn at es aa etek nearer ie ie mate cette oe wnt are tenance eta evelopment Plan and there have been recent henadical changas in ‘el SARS mete bat ereSe eee ee oes manager ect, oe 5h ah Ha % steve x Incentives wre inoducid ty the 1995 Finance Act. The govern ‘met bjetvn for he echore it otlae wad wpe the wa sens flies nthe ort os alate, The plat aceon malas ee {ting snd rss on he sche as acs cose Loon he eae ‘outa’ bute Faas Ac dare a othe cewe bg epeen ide resorts, T incentive aable fr not nas lade coated xp allowancs, douse es owns nl alt rennin a tan rented ideal acommodatin nation. ancl opp ae Inly sable fora tanks aad Boal ition, and the Issel ‘xprencing the eifcts of growing tatu and independence (ee ‘oung/AB, 198). However, Pol yale that th ht tactile ‘Jal shout a anyother indus, Ho eter tht nthe US nd Sa th 1000 thee we hea sp et ses ae ‘damit cotaton in demand. Dining orn nutes wer ety = Sher nthe UC son bunds of ds Rar edo Nee eso values of hte caller, Pualsthouphs earned the sumriend anapenent accounts opal by Pat Dna 3.1) Psa was sigh ane ta wel ere rel Noe te ‘ntagae serous, wir smple bt hy ad ran urpesing ta ‘ag, Th hel epoced a prot of only 200 Eu he Your: Clery oer roby of the ht! woul et brewed as fas bray ‘ame tis woud be aval sponsty and be iniaded to upgrade tel ‘othe sar aus, Hower ths aptton would aqui sige pentiey ‘wenvur tht all gust ome ba rst baton wis ath tne tomer Tl hte sooo carte menus wal be inode a prove hig standard usin i lated srsundings. In general the Royal ot mou et lie ‘rang of mv ait concn lt Clg dave heel ‘he fthcoming wir soson might allow seane changes te a, aot sumatve would sl the hot «gag encase wa the deo ‘would rosie lout and wnambigunes thinking ands wan wigs Pose nee ‘ole todo. ut ist ha had tog ater ov puesto The unignenaecounis had been prepared to ton wi tow Uso ‘Spt of Actus fo otal The Unita System nga athe USA ad et ‘in pus in 128, acto coendtons on how par seas Should be dt within aeounting terme Rese of tl erp I as "ing standard ora, anda thar empare ts ali ok ‘ne of tora pai ofthe Vator Syne tha arse ‘epctebyeah dara! of the hei ine withthe alan sgerce "utie which I found in mos atl apron. espns that we ‘leo and cantlale by) a prcaardspussest we alate nn tho ‘eve ofthat dpartnent (ve ta pation paring prot wallace ‘ona evans ad css cables the Gel Manage lle aponaty ‘ex ons to Individual dapctment hee who ca ity Indus, so Be sconunae og the vss fr depts g i i i” co nena cng or management acuating purpose, th Roy Hotel operted fur dep nets La Ros, Food (Resturut),Ba and Panction Ron hich generated fetal nce for wedding, sol od eter fone, acai sien et {ngs Any rvenune petri by roc fenton fom food ar alae we ‘Sroly asia tir eapactiva departed Te nin a, tly Sacred. of a mace mc sity rl ana ancora ise Ioan ocoommoe upto 200 guest tt The warn cnt henge he management secunls were satively stniherwad nd selfxplannor Te alk of cnt (acing th et font of th for avenicdeprtmantelwew cared oof a ot Hn {es Laundry (hich wae an exrnlly puch rather than Uoue evel Maintmanen,Admisisraton and Ober Cast tnt, thee ct were “pparoned by Pat Dopo the four event dopant a eo: Tndsy——sEqaly oa fue dpe Nulntanen + Spe occupied by ow depron. “Yo ‘Ainiatation + Pally been hee departments Other eas + 1allybeten or dope “Te oltng nt prot fue nda that rom wre the only probe a ton nth el Tey roared «prot af 16,00 Paros er al expen 1 uals he Resta, eran Punton Ror pet ve ‘rar of 2,00 fo, 62000 Bars snd 2.000 fro opty. hwo uy {npens tase ht the hotel would find tte ora poe i tare ‘ots ules cose could be contlled and uns ven tara abd cece Tel cul be sigan expanded ‘Wat wore the god ltr tthe situation, Pal aed hms For one thing the Hata han barvelng and slong Bnew repented ‘vl by ahaa fr af ome 750000 Fars Th ht as cid ot frakvtae of e260 love batt caret mkt ae wy conse ‘ncos ofthis gure in alto, he ht was neal condition a wher ‘sy apending in exe of 10.00 arom maton darn he Peo ya. ett Pass alays remembered, wou veces ot ually ee {intemal physic spparincs oll service aa, he tel enjoyed ‘asonbie patio rgd lar in the ow, taf marae was igh 0d ey ul remember any formal intr dapat of sy conser nh stb “The decision ‘nthe gthring pom ofthe evening, Posted hi thought tower ‘eaters ~ta lo hl we th wnt see en ee tnd yt prove thingy in a. decson nod abe ade gu oe 8 The Raa Mat ” Insome wae clnng dow hs ier he winters and pening iawn ayo end shold be ent at ares Cag ae ‘ral tn sit cant svg so nym and ee ion cn Hower tal wold ay to be nies a ey ca es tier arngpaentotboogh he nota nls in iss Rg {Struid e tsa pons who ad ade eves elegy ta eh ng ower te ier mee Conde tl ee oa Yate acon) fr he fico wit econ cuenta el at {inom fa Sich ea cd sly be trl ary slo ‘vara 25% comma wla bo Weed sch ray Tish hed {falcon on nfm ts th Ras Dao hn eer geet ‘Sri y ot ose aay: Pnl on anche eh ther ‘Sir exending bck schol ay pt net es hey ope a {bch wth round gal nena cue ey rut Se Sof Psa ater ame ho bam in ego Wp swat alsa a {Armani Pel aside ying on fe winter mths. From urs oy el oe om geo te seigdee They sold be leo aim how spd sean 6.08 fae ‘ior 1 fel turer promo or Kt pes aan i i rl aloha 50% cept aig ine nt “hing at yur a wlth elope us 8% epee vel Ts ld normaly 0 s0% sig wn een Roemba-30 Ap ‘apostle tol scpncy vert ea tt draining cnr yl ald a ey en ht ‘ond bogion oh soc ad sven lan tn Baa lg cn Apu fom talon avers edhe pat fe soe {roping coer fa Inte tayo eae ‘pw th etait nn ape) nd vette mth ft thn nx month prod He sed ht oy pence ie ir ten ol en tap nth i ft ear eed tty a be re for cmptton pps i hl Satins He ind hate plininy at say oul be Ie Siete dpe Hn wan og et red n'a fh {eld bo mtb for pads pupae. This wuld lof to shyt ‘pom st th bt sx ma adn act he eel ‘Seta impo on tld pt ay nd ene {& ‘eros tn pesto Th pn ota open weal hee Sasa tle cel edi! ht anil planning cul teil ak lac ina ‘ocuum, Thre wore many exioral factors tobe coosideed, euch athe exeence tot lve ef campean Poca lied ite copy fe Indy Sey awh Baton Chesson, 080) Te subey spe ll ‘cle er hnSanans comping te opty woh On ns” ons mane eng tne clasts (ng, uy), Region og Midland 8 East) Sse numer af rooms). Pascal wa nee aber eee the Sande ‘at gon an lon hoe ble othe ec one Reviewing the mature wa awe of he hag mount Of omparatin date ‘Deparentl alse pr avlbl oom (be $.2) Markt dt (ae 8.) Servier id ito fend (hes Masking inormtion (aes) Se ra wel apetnel ope {bal penal ot ferent een ery apa ne, ro opening pa ‘a i ayy. On {kat ala hee rom ge (pioneer coo a Ben germ gon LESS Egrs Ss EaEse LS cets Ove terre vee CenT Over Tea TOPE Sgr 0s 1 eee oe 5h a ate ” Tete 53 Pv eon in a) a oo Soros ~ fete ed Py ior mS Conta of at ‘te ie 5 Ste te Pec oa rai 9 tin ft rain Inne estan em “ Aide rt ie sec ay coh (prog rer sector na100 ae monger catng ae 5: The Rag Ha 1 ae Sree i red dtc) ‘le 55 ese orn eid Med a “ieee tae on @ cencaat - ‘emai a Nenarchgeone ss aS ean ae 3 Sm 2s == 2 caper oo Sig a fee etre BS esis, i mepeee ae Arnage weckand Scere 44 Tete i os Mictescnon mo St STE a arco ‘ain oe Sees mae penis Sen Boe so ron fey cr nen cry mos =, oe moe me i Ses = m = i Ca me a wah ey Da Cae ne ‘ea prc it tl infront hc at os i ‘Sn apoio donni wt wal wt ws also oaeors a ‘ian nomena a ata tise hal = a ‘ein nastiness ho oa Seine xu ‘haa noun fap tne enh a nary Sy 6References ‘a Fen pinta Deepen Pan ‘Pus and Pace 47, Ae we ing tn iy, Hos Pons, Mey td You (8), Tei 200 ong Your ust Din. ‘wa Rw Ca, ln ad rd el cy Suey 18