JOB TITLE : Manager – Cargo Export Operation JOB GRADE : GOT2

ORGANIZATIONAL CONTEXT
Function Manager – Cargo Export Operation Department Cargo Services
Reporting to Chief Operating Officer Location Oman Air SATS Cargo LLC
Muscat International Airport
Grade GOT2 Sub-sections / Units Cargo Services /
Cargo Administration
SCOPE
Supervision (Number and type of subordinates DIRECT 7 INDIRECT TYPE Senior Officer,
reporting to the incumbent) Officer, Supervisor,
Cargo Agents,
Equipment
Operators, Handyman
Financial (Operating Budgets, Revenues, Cost Cost Control on overtime and implementation of budgets.
Savings)
Limits of Authority Assist Chief Operating Officer Cargo Services with
recruitments, promotions, discipline, employee terminations,
staff HR matters such as leave, employee welfare, disciplinary
inquiry, evaluation of staff training needs, petty cash and
implementation of approved budgets.
JOB CONTENT
1. Role Objective
 Lead, direct and manage the export cargo handling function.
 Ensuring effective management of ground handling personnel, equipments and operations, in accordance
with Company Procedure Manual and achieve/maintain/improve quality service standards, safety
standards and security regulations.
 Enhance Cargo Handling Process
 Development and Implementation of New Cargo Terminal Project Management at Muscat and Salalah
and any other upcoming airports.
 Ensure and coordinate with new cargo terminal project consultant for planning designing and
commissioning cargo terminal using the latest methods and technology for safe, efficient and profitable
operations.
 Study and Analyses the projects report / recommendations received from consultant and other third
parties.
2. Duties and Responsibilities
Area of responsibility

Operations
1 Ensure that Air Cargo handling operations are in compliance with government and airlines health, safety
and security rules and regulations.
2 Identify shortfalls in cargo handling process / procedures nd implement new procedures to address the
shortfalls
3 Identify cost effective infrastructure solutions to improve cargo operations.
4 Ensure that the Airline’s Service Standards/ procedures are complied with.

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5 Ensure that the staff’s job performances are properly evaluated and deserving staffs are duly rewarded.
6 Ensure that Departments assets and resources are properly utilized for the overall benefit of the entire
organization.
7 Provides good customer service to airlines and other clients by ensuring that their requirements,
enquiries and complaints are attended to and issues / complaints resolved expeditiously.
8 Investigate cargo irregularities/mishandlings and ensure new work process / procedures are
implemented to prevent recurrence of incidents.
9 Conduct regular weekly/monthly meetings with airline clients to review and resolve operations issue.
10 Monitor all operation activities on daily basis to ensure compliance to procedure for smooth and
efficient handling.
11 Ensure company records of Export Cargo Operations are properly and correctly maintained.
12 Ensure smooth, efficient functioning of the Transit Cargo Handling activities.
13 Conduct daily checks to ensure activities of within the sections such as acceptance, cash handling, x-ray,
storage, checking/build-up, documentation/manifesting etc are performed smoothly and efficiently.
14 Conduct random checks to ensure export build of ULDs /bulk cargo is performed correctly.
15 Monitor the handling of cargo requiring special handling (i.e. perishables, pharmaceutical shipment
newspapers, diplomatic mail, valuable and vulnerable cargo and other urgent cargo) and ensure that
staff concerned gives priority to such cargo.
16 Conduct spot checks to ensure on the various special cargo registers located in the special storage areas
maintained and inventories tally.
17 Conduct regular inspection round, ensuring that all operational equipments are in good and serviceable
conditions, take remedial measures to make the equipment serviceable.
18 Ensure and monitor staff in-charge for loading/manifesting is performed correctly as per airline
requirement/load plan, documents are sent to flight on time and UWS is sent to load control accurately
and within precision time.
19 Ensure the outgoing flight is handled according to precision timing of the airline and aircraft type.
20 Conduct weekly/monthly meetings with shift Officers/Supervisors, acceptance, manifesting, CTU and
Warehouse staff and review any day to day operational problems or difficulties. Visit the sections and
identify any problems and resolve them.
21 Meet all Officers/Supervisors to ensure that job allocation of each unit/section are all accounted for to
ensure a smooth flow of work activities during that shift.
22 Report to GM Cargo Services and keep him advised of day to day operational matters and resolve under
his guidance.
23 Report for duties outside normal working hours especially any special handling or delicate goods for
Diwan Palace office etc., whenever required.
24 Check staff attendance, appearance, performance and maintain staff discipline in liaison with Cargo
Admin.
25 Prepare annual performance appraisal for all direct reporters towards continuous improvement of
talent.
26 Gather customer feedback regularly, resolve the issues and keep up the customer service standards.
Liaise with other airport agencies – ROP Customs, Quarantine authorities, ROP Security etc. Whenever
required.
27 Review current cargo handling procedures with the objective of improving the procedures.
28 Plan and introduce work improvement methods by conducting work studies on work processes.
29 Analyze the data collected and propose ways to improve the work processes and improve staff and

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resource utilization.
30 Exercise tight controls to prevent excessive expenditure on overtime.
31 Liaise with Airlines, private and government customers on matters pertaining to air-cargo handling
regulations and procedures.
32 Review and action cargo officer’s reports/recommendations as and when appropriate.
33 Assist GM with planning for the new airports and attend meetings and/or represent GM in meetings as
directed.
34 Attend management meetings from time to time and follow decisions and directives from such
meetings

Project

1. Examine the projects on systematic basis various areas within the cargo business until and warehouse
handling functions and operational standards.
2. Submit project reports and recommendations including design cost estimates, expected saving of cargo
projects and facilities.
3. Develop new cargo handling software system along with the vendor and ensure the requirements of
4. operations and finance are met.
5. Conduct vigorous User Acceptance Test (UAT) for the new Cargo Handling Software, conduct training
for staff on operations and successfully implement the software.
6. Successfully implement cargo operation at the new Cargo Terminal.
7. Attend meetings with the project team on the New Muscat and Salalah Cargo Terminal.
8. Coordinate the projects with all stakeholders; Communicate changes and progress to management.
9. Coordinate and facilitate delivery of project objectives and timely completion of projects.
10. Conducting frequent inspections for quality control purposes in all project related facilities and ensure
corporate HSE measures are adhered to.
11. Proactively communicate & Manage project status, issues, conflicts & risks to stakeholders and
management.
12. Manage the project schedule, Track progress and review project tasks to make certain deadlines are
met appropriately.
13. Liaise with consultants, contractors and government authorities as and when required to ensure all
adherence to rules and regulations and completion of projects as per the plan and approved budgets.
14. Manage the development of the project in terms of process design, changes, lay out and function.
15. Implement and manage project changes without unduly affecting the stated objectives and benefits
after getting the end users consents for the change.
16. Development of SOPs and core processes, to include the operating plans for the new facility as well as
procedures for the transfer from old facility to new facility as deem necessary
17. Staffing budget & FFE required
18. Development of training plans and oversee the execution of plans, ensuring staff are confident to new
systems, equipment and processes without any hindrance to day to day running.
19. Ensure necessary facility and system familiarization/training given to staff prior to commissioning /
opening of new cargo terminal.
20. Ensure trail-run of new facility/ equipment / system is arranged prior to operation of new cargo
terminal.
21. Ensure plan / prepare new terminal operation starts without disruption of services to all airlines and

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customers.
22. Ensure existing operational assets equipment, facilities, systems, PCs, Printers office equipment and
manpower are transferred to new cargo terminal and keep record of assets movement.
23. Ensure to review and disposal of all current assets and prepare BER items.
24. Oversee the selection of materials as per the contract, raising requisitions and approving invoices as
deem necessary.
25. Ensuring statuary regulation are always met in all fields
26. Troubleshoot technical issues when the need arises, and escalating appropriately as needed.
27. Work collaboratively with development staff to maintain thorough knowledge of all projects
28. Conduct periodic performance appraisal in line with the company’s performance management program
Carry out what work requested by Chief Operating Officer Cargo Services as deem necessary.
29. Perform any other duties as directed by the Chief Operating Officer / Senior Managers / Head of
Operation.

KEY INTERACTIONS
1. Internal
 Human Resource / Information computing /  For handling respective issues during routine
Finance, operations
 Ground Handling Sections / WY Muscat
Station and All Corporate Department

2. External
 All cargo Agents / Freight Forwarders  For handling respective issues during routine
operations
 DGCAM,OAMC,ROP and Government  For handling all issues during daily operations.
Authorities
3. Level of external interaction
This position requires high level of internal and external interaction including meeting with regulatory
authorities for various issues.
MINIMUM EDUCATION, QUALIFICATIONS & SKILLS
Bachelor Degree in related discipline with 8 years working experience in Air Cargo
Operations of which 3 years’ in a similar or in a supervisory position, preferably
Education & Experience with prior experience in setting up a new Mechanized Cargo Terminal at a new
Airport.
Master’s degree in the related discipline will be advantage.
 Proficiency in English (written & Spoken)
Special Skills & Knowledge  Proficiency in MS office & project management software
 Good interpersonal skills
A thorough understanding of the cargo handling operations and ground operation
Business Understanding
function along with IATA and ICAO Rules and Regulations

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LICENSES REQUIRED Not Required

LEVEL OF INNOVATION Not Applicable
LEVEL OF HSE This position follows the HSE policies and procedures set by the company

Continually improve the quality of cargo HR and admin and support sections to
LEVEL OF QUALITY facilitate smooth and efficient cargo operations in compliance with Government
and Airlines health, safety and security Rules and Regulations.
This position requires working office hours and at times weekends and Public
WORK ENVIRONMENT
Holidays as and when required.

NAME OF HOD Henry Christopher - Chief Operating Officer DATE

HOD

HR DATE

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