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EDITORIAL Sprachtraining mit
Reclams Roter Reihe
Sport for all?
Sport is big business. It is also
taking over life in the workplace.
Are you ready to play?
I
f I had a euro for every time that I have heard
someone call our company (and magazine)
“Sportlight” rather than “Spotlight”, I would Wortgewandt im
beruflichen Alltag
now be a very rich man. In fact, we are indeed
a very sporty company. Every day, I see col-
leagues cycling to work, jogging at lunchtime
or leaving the office to go to their early-evening
fitness classes.
157 S. · € 5,00 · 978-3-15-019727-1
Also, for nearly ten years, a group of us has played
five-a-side football once a week after work. And
Fitness at work: I’ve noticed that people tend to play football in
for many people,
sport has become a the same way that they do their work. Those who
regular part of their never give up on a project don’t give up on the field
daily working life.
Our special report of play either. Those with tunnel vision on the job
begins on page 14 have their heads down during the game. And lead-
ers at work tend to be captains on the pitch.
In this issue, we have a special feature on the
role of business in sport — and of sport in the
workplace. It includes tips for building sport into
your daily life. Eamonn Fitzgerald’s report begins Sprechsituationen
on page 14. gezielt trainieren
We also focus on how to prepare yourself for
business English tests (p. 30), on the skills you
need to improve your time management (p. 42) and
on talking about your performance at work (p. 68). 136 S. · € 4,80 · 978-3-15-019715-8
As always, we look forward to your feedback.
Grammatik schnell
auffrischen
Fotos: iStock; Gert Krautbauer
IAN MCMASTER,
Reclam
EDITOR-IN-CHIEF
i.mcmaster@
spotlight-verlag.de
www.reclam.de
EDITORIAL 3/2017 Business Spotlight 3
22
CONTENTS Debate
3/2017 40 Head-to-Head A
Do we still need email at work?
The Big Picture
6 Britain M Business Skills
Music and mud in Glastonbury 42 Time Management M
Taking control of your workload
Working World 48 Personal Trainer M Intercultural Communication
8 Names & News E M A Ken Taylor provides answers to How to do business
The latest from the world of business workplace questions in Scotland
52
Talking Finance
75
Trump’s trade tax A
76 S
hort Story
The old king M
English on the Move
78
A diverted flight M
Technology
Key Words
79
Fotos: XX
Business Spotlight
Titelfotos: Getty Images; iStock; Fotos: Getty Images; iStock
in the classroom
To order this six-page supple-
ment for teachers and trainers,
send an email to: schulmedien@
spotlight-verlag.de
Business Skills
Key tips for
time management SKILL UP!
at work Our vocabulary booklet pro-
vides a wide range of terms and
expressions. In this issue, learn
the language of business travel.
14
Global Business
Why sport and fitness
are big business — top trends
Language in Business Spotlight
➻ Articles use the style, spelling, punctuation and pronuncia-
tion of British English unless otherwise marked.
➻ Articles that use American style, spelling, punctuation and
pronunciation are marked with “US”.
Approximately
at CEF level A2
Approximately
at CEF levels B1–B2
Approximately
and new directions at CEF levels C1–C2
CEF: European Framework of Reference for Languages
➽
READERS’ SERVICE
Email abo@spotlight-verlag.de
Internet www.spotlight-verlag.de
Fotos: XX
Music in
the mud
MEDIUM
, Geld sammeln
headline sth. [(hedlaIn]
, hier: als Hauptsänger/ varied [(veErid]
-gruppe bei etw. auftreten , unterschiedlich
Expensive:
working in
an office can
be costly
BRITAIN
annoying [E(nOIIN]
Office life isn’t all work. And you’re not always “Working in an office can be an expensive
, ärgerlich; hier: nervig
getting money for it. In fact, office workers of- business, especially in big teams,” says Alan
ten have to spend money — frequently in the Oliver of Nationwide Current Account, which as for... [(Äz fO:]
, was ... betrifft
interests of their colleagues. did the study. Oliver told The Guardian that even
contribute sth.
According to a British study, the average office when workers enjoy friendly interaction with
[kEn(trIbju:t]
worker spends over £350 a year on things like colleagues, requests for money may still be , etw. beitragen, beisteuern
birthday and Christmas parties, leaving presents annoying. easy come, easy go
and tea. That adds up to about £14,500 during a About 42 per cent of men said they were un- [)i:zi (kVm )i:zi (gEU]
40-year career. happy about spending money at office Christmas , wie gewonnen, so zerronnen
But wait, it gets worse. If you calculate evenings parties, compared to 34 per cent of women. As for expenditure
[Ik(spendItSE]
out with colleagues and the money you spend on office birthdays, 28 per cent of office workers said
, Ausgabe(n)
office clothing, the total could average £1,000 a they felt pressured to contribute money for gifts.
leaving present
year. That’s an expenditure of about £40,000 over [(li:vIN )prezEnt]
a working life. , Abschiedsgeschenk
Homes at risk
MEDIUM
After the 2008 financial crisis, big banks the pinch. Dozens of them have been affiliate [E(fIliEt] Goliath [gE(laIET]
were subjected to a lot of criticism. It given eviction notices. They have been , Tochtergesellschaft , [wg. Aussprache]
was a public relations disaster for the offered the option of buying their down payment housing developer
[)daUn (peImEnt] [(haUzIN di)velEpE]
entire industry — not that customers homes, which are owned by a Goldman
, Anzahlung , Bauträger(in), Wohnungs-
who lost homes and savings were very Sachs affiliate, but most cannot afford baugesellschaft
dozen [(dVz&n] , Dutzend
worried about that. the down payment. landlord [(lÄndlO:d]
Now, big US banks are facing nega “This is a fight between David and eviction notice
, Vermieter
[I(vIkS&n )nEUtIs]
tive publicity again — this time, in Goliath,” tenant Funke Tobun said. , Räumungsbescheid miracle [(mIrEk&l]
Ireland, where they bought up failing Tobun, who has two children and has face sth. [feIs]
, Wunder
loans after the crisis, many of which had never missed a rent payment, is afraid , etw. gegenüberstehen subjected: be ~ to sth.
been taken out by housing developers. that if she loses her home, she and her failing loan
[sEb(dZektId]
, etw. ausgesetzt sein
As a result, The New York Times reports, family will have nowhere to go. [)feIlIN (lEUn]
“Wall Street has become the biggest “They want us out by force. All we , notleidender Kredit tenant [(tenEnt]
, Mieter(in)
new landlord in Europe”. can do is protest,” Tobun comments. feel the pinch
[)fi:&l DE (pIntS]
Tenants in the Dublin suburb of “We believe in miracles, but I don’t , (finanziell) schwierige
Tyrrelstown are among those feeling know how we’re going to win.” Zeiten durchmachen
PROFILE
Room with
a laugh
What’s MEDIUM US AUDIO
the point
By day, New Yorker Sarah Fearon is a success-
ful real estate agent. By night, she is a stand-
up comedian. A strange combination? Not
a plan
Funny New Yorker: Sarah Fearon
have to have a sense of humor, and if you are
in show business, you have to have a real
audition [O:(dIS&n] pound the pavement
if it’s not
, vorspielen [)paUnd DE job,” Fearon told The New York Times. She says
(peIvmEnt] that she has found clients via her shows, and
callback [(kA:lbÄk*]
, die Straßen (auf
that clients have become fans.
ambitious?
, Rückruf
der Suche nach Arbeit)
close a deal abklappern “In both [professions], you have to pound
[)kloUz E (di:&l*]
real estate agent
the pavement, and audition to win people
, ein Geschäft zum over, and hopefully you get a callback and
[(ri:&l I)steIt
Abschluss bringen
)eIdZEnt*] US close the deal,” Fearon explains. Her day job
extra [(ekstrE] , Immobilienmakler(in)
has led to her being named one of Corcoran
, Komparse/
realtor [(ri:<&r*] US Group’s top realtors. But when real estate
Komparsin
, Immobilienmakler(in)
legend in one’s own deals are slow, Fearon auditions for paid jobs
reversal of fortune
mind [)ledZEnd In
[ri)v§:s&l Ev
as an extra on television shows or in movies.
wVnz )oUn (maInd*]
(fO:rtSEn*] She has appeared in films such as Reversal of
, etwa: Person, die
, Schicksalswende; Fortune and on TV shows like Saturday Night
zur Selbstüberschätzung
hier: Die Affäre der
Fotos: iStock; laif/Redux; Getty Images
producers and local supermarkets, as well as consumable: be ~ 1,200-square-kilometre area in the eastern radio collar
by import and export companies. Staff are [kEn(sju:mEb&l] hills of the park. [(reIdiEU )kQlE]
, verzehrbar sein , Funkhalsband
volunteers and all profits go to charity. Conservationist and writer Harvey Locke
Because the products are donated, what is donate sth. of the Eleanor Luxton Historical Founda remote [ri(mEUt]
[dEU(neIt] , abgelegen
on offer varies from day to day. This makes it , etw. spenden tion in Banff is enthusiastic about the
restore sth. [ri(stO:]
difficult for shoppers to make plans, but if expired [Ik(spaIEd]
project. “Restoring wild bison is the right , hier: wieder ansiedeln
they are lucky enough to find what they are , abgelaufen ing of wrong that was caused in the 19th
right a wrong
looking for, they will spend only about half as sell-by date century, when we almost eliminated wild [)raIt E (rQN]
much as at a normal supermarket. [(sel baI )deIt] bison as a species,” Locke told CBC News. , ein Unrecht wiedergut-
, Mindesthalt- machen
According to the UN Food and Agriculture “Banff Park was involved in saving the spe-
barkeitsdatum
Organization, about 1.3 billion tonnes of food cies from extinction 100 years ago, and today species [(spi:Si:z] , Art
volunteer
Fotos: iStock; Alamy
fails at
…ohne Deutschland zu verlassen!
an opponent through contra-
diction and lying. The goal is to
something.
make the other person doubt
their own competence and „One-to-One“-Gespräche mit
especially to weaken them in „Anglos“ aus der ganzen Welt
front of others: “Did you see
how John kept interrupting But Telefonkonferenzen,
I can’t
Jennifer at the meeting? I Präsentationen u.v.m.
wonder if he was trying to
70 Stunden intensives Training
accept not
gaslight her!”
Rundum-Sorglos-Paket
trying
bleisure trip
The term “bleisure” combines 4 Partnerhotels in Deutschland
the words “business” and
“leisure”. A “bleisure trip” re-
fers to a business trip that is
extended to include leisure
activities: “Julia has just come
back to London from her
American bleisure trip. Her
family joined her in Orlando
after the conference.”
25%
..........................................................................
performance review
.........................................................................
.........................................................................
..........................................................................
..........................................................................
..........................................................................
Programm“
..........................................................................
..........................................................................
performance review [pE(fO:mEns ri)vju:]
..........................................................................
.........................................................................
..........................................................................
.......................................................................... „straff, abwechslungsreich
, Mitarbeitergespräch
.........................................................................
..........................................................................
..........................................................................
..........................................................................
.......................................................................... und humorvoll gestaltet“
..........................................................................
..........................................................................
.........................................................................
..........................................................................
.........................................................................
Percentage of women
18%
..........................................................................
.........................................................................
.........................................................................
..........................................................................
.........................................................................
..........................................................................
..........................................................................
.......................................................................... who say they have
......................................................................... Kostenloser Sprachtest und Beratung
Foto: Getty Images
..........................................................................
..........................................................................
.........................................................................
..........................................................................
cried after a
......................................................................... Montag bis Freitag von 9:00 – 18:00 Uhr
..........................................................................
.........................................................................
..........................................................................
.........................................................................
performance review
.........................................................................
..........................................................................
.........................................................................
.........................................................................
..........................................................................
..........................................................................
Sources: Fast Company magazine; Adobe. survey
..................................................................... ... of 1,500 US office workers (http://news.adobe.com) Tel. 089 23 51 58 72
WORKING WORLD
www.englischhausen.de
THE RIVALS
Parks sind für den Städtebau und die Gesellschaft
einer Stadt wichtig. EAMONN FITZGERALD
stellt den Hyde Park in London und den
Central Park in New York vor.
EASY
142 341
to the public in 1637. public in 1858.
MUST-SEE Speakers’ Corner gives NUMBER OF HECTARES NUMBER OF HECTARES MUST-SEE Gapstow Bridge at the
the public a chance to express park’s south-east corner. The
their views every Sunday. Speak-
ers stand on a box and London-
ers will often argue with them,
5 A.M.–MIDNIGHT
OPENING HOURS
6 A.M.–1 A.M.
OPENING HOURS
bridge over the Pond, with the
Plaza Hotel in the background,
offers a classic New York City
turning the talks into energetic skyline view.
debates.
4,000
NUMBER OF TREES
26,000
NUMBER OF TREES
MEMORIAL On 9 October 1985,
MEMORIAL The Diana, Princess of on what would have been John
Wales, Memorial Fountain is just Lennon’s 45th birthday, Central
south of the Serpentine and is a
tribute to her life and her love of
£60
FINE FOR FAILING TO CLEAN UP
$50
FINE FOR SMOKING IN
Park dedicated Strawberry Fields
to his memory.
children. AFTER A DOG THE PARK
NAME Sheep Meadow was home
NAME Rotten Row is a track along
the south side of Hyde Park. It is
used mostly for riding horses.
£12
COST OF A FULL ENGLISH BREAKFAST IN
$24
COST OF THE SMOKED SALMON BREAK-
to real sheep until 1934. It be-
came the first Central Park area
to offer free Wi-Fi, in 2008. The
THE SERPENTINE BAR & KITCHEN FAST AT TAVERN ON THE GREEN ON
Nearby stables offer riding les- IN HYDE PARK 67TH STREET IN CENTRAL PARK network name is “attwifi” and
sons and horses for hire. The you don’t need a username or
queen’s Household Cavalry use
Rotten Row for their exercises. 250,000–500,000
NUMBER OF FANS WHO ATTENDED
980,000
NUMBER OF FANS WHO ATTENDED A
password.
bat [bÄt] echolocation fountain [(faUntIn] memorial [mE(mO:riEl] Serpentine: the ~ smoked salmon
, Fledermaus , (Spring-)Brunnen , Gedenkstätte
Fotos: Alamy; iStock
www.fdsv.de
GLOBAL BUSINESS
SPORT
N C E , F I T N E S S
IF NA
Ab e
EAMO
r e s
st län
U
g s t z u
iesige n M a r
rden,
men a
u
um d
um d
aus W
n Leb
litik,
ze teil.
ertreter ie ersten Plät ensstil.
CED
ADVAN
Sport and
business:
a natural
combination
Fotos: XX
for many
people
velodrome
[(velEdrEUm]
, [wg. Aussprache]
Fotos: Getty Images; iStock
Fotos: XX
align with sb. device [di(vaIs] excited: be ~ to do sth. harness sth. mapping [(mÄpIN] reveal sth. [ri(vi:&l]
[E(laIn wID] , Gerät [Ik(saItId] [(hA:nIs] , Kartografie , etw. zu erkennen geben
, sich mit jmdm. , hier: sich darauf freuen, , etw. (für sich) einspan-
distribution naming rights sedentary
zusammenschließen etw. zu tun nen, nutzen
[)dIstrI(bju:S&n] [(neImIN raIts] [(sed&ntEri]
biggest name: the ~ , Vertrieb geospatial jewel in the crown: the ~ , Namensrechte , sitzend; hier: mit
[)bIgIst (neIm] ifml. [)dZi:EU(speIS&l] [)dZu:El In DE (kraUn] überwiegend sitzenden
drone racing new game in town: a ~
, hier: führend , raumbezogen , das Glanzstück; Tätigkeiten
[(drEUn )reIsIN] [)nju: geIm In (taUn]
Fotos: Getty Images
hier: Aushängeschild
custom-designed , Drohnen-Rennen gym [dZIm] , eine neue Option when it comes to…
[)kVstEm di(zaInd] , Turnhalle; Fitnessstudio league [li:g] , Liga [)wen It (kVmz tE]
obstacle course
, individuell angefertigt , was … betrifft
link [lINk] [(QbstEk&l kO:s]
, Verbindung , Hindernisparcours
SHOWS
Meanwhile, Garmin has designed a fitness tracker for chil-
dren. The vívofit jr. encourages kids to move for 60 minutes a
day and, in what some would see as a Big Brother tactic, Garmin
says: “Parents, we didn’t forget about you. While the youngsters
will love the app, … you can control the app and use it to mon-
itor your kiddos’ steps and active minutes, assign chores and
even hand out virtual rewards. Control it all from your mobile
device.”
One of these kiddos might grow up to be the next Roger
Federer. He returned to tennis after a six-month injury break
and won this year’s Australian Open in January in a magical
manner. He’s also involved in the Nike+ Training app. “During
my career, I did many practice sessions for my abdominals, be- Robert Marchand:
cycled 22.5
cause everything starts here,” says Federer, introducing a fitness kilometres in an
session called “Maestro”. For her fitness regime, Inbee Park, the hour this year
South Korean professional golfer who became the first wom-
an in 116 years to win an Olympic gold medal in the sport last
year in Rio, prefers yoga. And, yes, there is an app for that, too. abdominals major player regime
It’s called Golf Yoga. [Äb(dQmIn&lz] [)meIdZE (pleIE] [reI(Zi:m]
, Bauchmuskeln , wichtiger Akteur; , hier: Programm
hier: bedeutender
“I could have done better” assign sth. [E(saIn]
Wirtschaftszweig
release sth.
, etw. zuweisen, [ri(li:s]
Sport, with its stars, glamour, money, power, politics, fashion and
übertragen obese [EU(bi:s] , etw. herausbringen
technology, is a major player in the global economy and it creates , fettleibig, adipös
chore [tSO:] venture capital
jobs across a range of industries and services, from clothing de-
, Aufgabe (im Haushalt) Pilates classes [(ventSE )kÄpIt&l]
sign to venture capital. [pI(lA:ti:z )klA:sIz] , Risikokapital
fame [feIm]
For most of us, though, sport simply means jogging with , Pilates-Unterricht,
, Ruhm, Berühmtheit waistline
-Stunden
friends, football with colleagues, Pilates classes, hiking, biking, [(weIstlaIn]
fitness tracker
walking and all the other healthy activities that do not offer fame practice session , Taille; hier auch:
[(fItnEs )trÄkE]
[(prÄktIs )seS&n] Leibesfülle
or fortune. , Fitnessarmband
, Trainingseinheit
work-life balance
“J’aurais pu faire mieux” (“I could have done better”), said hiking [(haIkIN]
projected: be ~ to be sth. [)w§:k (laIf )bÄlEns]
105-year-old Robert Marchand at the end of his world-record , Wandern
[prE(dZektId] , (ausgewogenes)
cycle in January. We can all do better and sport is also an increas- kiddo [(kIdEU] ifml. , etw. erwartungsgemäß Verhältnis zwischen
, Kleine(r) sein werden Berufs- und Privatleben
ing part of corporate life. On the next pages, you will find tips on (project sth. , etw.
making sport part of your work-life balance. prognostizieren)
THE CLASS
If you are on business in New York, Los Angles or Vancouver, try
“The Class”, a workout system designed by Taryn Toomey that
aims to create “peace through strength”. Toomey left the fash-
ion industry, after years of working for Ralph Lauren and Dior,
to become a yoga teacher. Typically, a single class is 75 minutes
of calisthenics and plyometrics, also known as “jump training”.
Tip: Try this Taryn Toomey outdoor workout on your own or
⋅⋅
with colleagues:
Five minutes relaxed running to warm up. “Open the lungs;
⋅⋅⋅⋅
breathe calmly and deeply.”
One minute running as quickly as possible.
⋅⋅
Two minutes relaxed running.
The three-minute round: one minute sprinting, two
⋅⋅
minutes recovery. Repeat four times.
Finally, five minutes relaxed running.
On the move:
find time to Website: http://taryntoomey.com
work out when
you travel
Fotos: ddp; iStock
www.haufe-akademie.de/international-business
Microsoft: “Know Your Numbers” is what Microsoft calls the Website: https://www.b2run.de
wellness programme that provides its employees with screen-
ing for risks of heart disease, diabetes, high cholesterol and high block out time corporate run schedule sth.
blood pressure, as well as on-site mammography screenings. [)blQk aUt (taIm] [)kO:pErEt (rVn] [(Sedju:l]
, Zeitfenster blocken , Firmenlauf , etw. (ein)planen
The company pays for gym memberships, and the “Real Easy
committed manufacturer workforce
Wellness” labelling system in its canteens indicates the health-
[kE(mItId] [)mÄnju(fÄktSErE] [(w§:kfO:s]
ier options. Microsoft says it is “committed to supporting our , engagiert, einge- , Hersteller , Erwerbsbevölkerung
Fotos: XX
EAMONN FITZGERALD
writes daily at www.eamonn.com.
He uses social media to build
relationships for organizations.
Contact: eamonn@eamonn.com
Good alternative:
a company bike On your bike!
Think you need a company car?
Well, how about a company bike
instead? Company Bike Solutions
leases bikes to both firms and
individual employees. Stay fit and
do something for the environment,
too. Website: http://company-bike-
solutions.com
Very Scottish:
tartan, kilts
and oil rigs
AT A
CROSSROADS
Die Mehrheit der Schotten ist für einen Verbleib in
der EU. Wird es nach dem Brexit also erneut ein
schottisches Referendum geben? Und wie würde ein
unabhängiges Schottland wirtschaftlich dastehen?
PAUL WHEATLEY informiert.
ADVANCED PLUS
Foto: ifGetty Images
Fotos:
perfectly with a familiar SNP slogan: oil reserves in the EU, and oil revenue [(tSaIm wID] political operator
“Independence in Europe”. was central to the SNP’s independence , mit etw. im Einklang [pE)lItIk&l (QpEreItE]
stehen ifml. , hier etwa:
Scots, of course, rejected “Scoxit”, inde- appeal. But with the country’s oil revenue politischer Kopf
customs union
pendence from the UK, in a 2014 referen- dropping 97 per cent between 2015 and
[(kVstEmz )ju:niEn] revenue [(revEnju:]
dum. The vote was 55 per cent against 2016 — from around £1.8 billion (€2 bil- , Zollunion , Einnahmen
leaving to 45 per cent in favour. At the lion) to around £60 million (€69 million) decisive [di(saIsIv] single market
time, this seemed to have ended thoughts — some economists are warning that in- , entschieden [)sINg&l (mA:kIt]
of breaking up the union for a generation dependence is now “unaffordable”. This , EU-Binnenmarkt
devolution
or more. Brexit, however, and Scotland’s was brought into fresh focus in February [)di:vE(lu:S&n] sustainability
, hier: Übertragung von [sE)steInE(bIlEti]
decisive rejection of it, has put the ques- 2017, when The Economist explained that it
Machtbefugnissen auf das , hier: Zukunftsfähigkeit
tion of independence firmly back on the is not just the Scottish oil industry that is schottische Parlament
table: put sth. back on the ~
table. On the surface, it sounds like great facing huge challenges. due to [(dju: tu] [(teIb&l] , etw. wieder auf
news for the SNP. “Less noticed,” one article reads, “is , aufgrund von die Tagesordnung setzen
David Scrimgeour (see box on page that Scottish financial services are also face sth. [feIs] unpredictable
25), head of the British-German Business having a tough time. Wander around , etw. gegenüberstehen [)Vnpri(dIktEb&l]
, unvorhersehbar
Network, is not so sure. “Largely due to the handsome Georgian squares of Ed- first minister
the collapse in support for the Tories and inburgh’s financial district, and nothing [)f§:st (mInIstE] wander around a square
Scot./Wales [)wQndEr E)raUnd
Labour in Scotland,” he says, “the SNP has looks amiss. Yet since 2014, employment , Erste(r) Minister(in), E (skweE] , über einen
had it easy for many years.” Scrimgeour, in the industry has dropped by over a Regierungschef(in) Platz schlendern
TIMELINE
Fotos: panos pictures; Gert Krautbauer
1707: the Treaty of Union leads to the 1975: North Sea oil first produced 2007: SNP defeats Labour in Scottish elections
formation of the United Kingdom of Great 1979: referendum on Scottish devolution fails and forms minority government
Britain 1997: referendum on Scottish devolution 2011: SNP leader Alex Salmond leads party to
1934: Scottish National Party (SNP) founded succeeds Scotland’s first majority government
1945: SNP wins its first seat in Westminster 1999: first elections for the Scottish parliament 2014: Scotland rejects independence in
parliament 2004: new Scottish parliament building, at referendum by 55 per cent to 45 per cent
1973: UK joins the EEC (European Economic Holyrood, opens 2016: UK referendum win for Brexit — but Scots
Community; a forerunner of the EU) reject it by 62 per cent to 38 per cent
for it. And in these times, I’m glad I fractious [(frÄkSEs] viable [(vaIEb&l]
live in Germany and not in the UK. , aufsässig; hier: gespannt , tragbar, umsetzbar
SCOTLAND
most famous, Scotch whisky, generated
almost £4 billion (about €4.6 billion) in
2015 alone. For the same year, the Scotch
Capital: Edinburgh 493,000 Whisky Association calculates that 38
bottles of Scotch whisky “were shipped
Other main cities: overseas each second”. Whisky, along
Glasgow 606,000; Aberdeen 230,000 with favourites such as Scottish salmon,
ensures that food and drink is Scotland’s
Head of state: Queen Elizabeth II largest international export. The US con-
(since 6 February 1952) tinues to be the largest international im-
porter of Scottish goods, followed by EU
Head of government: partners the Netherlands, accounting for
First Minister Nicola Sturgeon £2.3 billion, and France and Germany,
(since 20 November 2014) each at £1.8 billion.
Another increasingly important indus-
Population: 5,373,000 (2016 est.) try for Scotland is renewable energy. The
country is responsible for 60 per cent of
Official languages: English, the UK’s total onshore wind capacity. In
Scottish Gaelic 2015, Scottish Renewables announced
that “renewable electricity generation is
GDP: £149.3 billion (2016 est.) now equivalent to approximately 59.4 per
cent of Scotland’s electricity consump-
GDP annual growth: 0.7% (third tion”. Several German energy firms with
quarter 2016) a focus on renewables are already active
in Scotland. Perhaps Brexit has focused
Unemployment: 5.5% (Dec. 2016) people’s minds, but exploring invest-
ment possibilities was enough to prompt
Inflation: 1.8 % (March 2017) Bavarian economics minister Ilse Aigner
to lead a 28-firm delegation to Scotland in
“TOURISM IS CENTRAL
Exports: March 2017.
In 2015, Scotland had total exports Tourism is also central to the long-term
of £78.6 billion (excluding oil and sustainability of Scottish finances. Near-
gas), £49.8 billion (63%) of which
went to the rest of the UK. £12.3
ly 15 million people visited Scotland in
2015, adding almost £9 billion to the econ- TO THE SUSTAINABILITY
OF SCOTTISH FINANCES”
billion (16%) went to other EU omy, with visitor numbers from Germany
countries. The largest EU markets second only to those from the US. Many
were the Netherlands, France and head to cities such as Glasgow and Edin-
Germany. Scotland’s largest inter- burgh, though the beautiful landscapes
account for sth. ensure sth. [In(SO:]
national export market is the US. of the Highlands and Islands also attract
[E(kaUnt fO:] , etw. gewährleisten
many. The cleverly marketed North Coast , etw. ausmachen
golf course [(gQlf kO:s]
Religion: 500 encapsulates northern Scotland’s adopt sth. [E(dQpt] , etw. , Golfplatz
Church of Scotland (32.4%); Roman appeal: taking its cue from the US’s Route annehmen; hier: einführen
head to (a place) [(hed tu]
Catholic (15.9%); other Christian 66 and Germany’s Romantic Road, this call upon sth. [(kO:l E)pQn] , zu (einem Ort) fahren
(5.5%); other religions (0.3%); no re- 500-mile, largely coastal drive includes , etw. (für sich) in
odd [Qd]
Anspruch nehmen
ligion (36.7%) (2011) castles, mountains, wildlife, golf courses, , gelegentliche(r,s)
whisky distilleries and — if you’re lucky crossroads [(krQsrEUdz]
perceive sth. [pE(si:v]
, Kreuzung;
Sources: www.gov.scot; https://en.wikipedia. — even the odd kilt or two. hier: Scheideweg
, etw. wahrnehmen,
org/wiki/Religion_in_Scotland spüren
cue: take one’s ~ from sth.
Scotland at a crossroads prompt sb. to do sth.
[kju:] , von etw.
[)prQmpt tE (du:] , jmdn.
annual [(ÄnjuEl] , jährlich From the delights of the North Coast 500, inspiriert sein
veranlassen, etw. zu tun
est. (estimate) [(estImEt] , Schätzung it is difficult to perceive that Scotland embrace sth. [Im(breIs]
renewable [ri(nju:Eb&l]
first minister [)f§:st (mInIstE] Scot./Wales could be at a historic turning point. In one , etw. annehmen;
, erneuerbar; erneuerbare
hier: sich zu etw. bekennen
, Erste(r) Minister(in), Regierungschef(in) direction, there is hard Brexit, followed Energie
by independence and Scotland embrac- encapsulate sth.
GDP (gross domestic product) salmon [(sÄmEn] , Lachs
[In(kÄpsjuleIt]
[)dZi: di: (pi:] , BIP (Bruttoinlandsprodukt) ing the EU — though whether Scotland , etw. zusammenfassen; ship sth. [SIp]
quarter [(kwO:tE] , Quartal would adopt the euro as its currency (as hier: sinnbildlich darstellen , etw. versenden
Kingdom”, or “English” when you mean “British”. Like arguably [(A:gjuEbli] genuine [(dZenjuIn]
Scotland, England is just one country within the United , wohl , echt; hier: ehrlich
Kingdom. Scots (in Scotland) won’t mind being coincide with sth. highlight sth. [(haIlaIt]
reminded they live in Britain, but certainly would be [)kEUIn(saId wID] , etw. hervorheben
, mit etw. (zeitlich)
annoyed if they were told they live in England. on balance [)Qn (bÄlEns]
zusammenfallen
, unterm Strich
devolution [)di:vE(lu:S&n]
Scotland has 790 islands, 110 of which are inhabited, , hier: Übertragung von
outline sth. [(aUtlaIn]
, etw. umreißen
with a total population of 104,000 people. Orkney is Machtbefugnissen an das
regularly voted the best place to live in Scotland. schottische Parlament steadily [(stedIli]
, kontinuierlich
The Highlands and Islands are rural regions home to stress sth. [stres]
, etw. betonen
around 470,000 people. They have an entrepreneurial
Fotos: panos pictures; privat
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English at work:
test your skills
Illustrationen: iStock
Make a good
impression!
(A) Dear Mrs Sanders HR: Why are you leaving your current job?
Martins: discontinued / A / took over / all / with
(B) Thank you very much for the interesting China / business / and / competitor
informations about your latest digital coffee B.
maker. (C) Our shops are selling your products .
for almost ten years now. (D) This appliance is
further proof that your company is the most HR: Why do you think you are qualified for this
innovative manufacturer in your branch. (E) Its position?
really great! (F) We also appreciate that every Martins: business / I can / back / on over / with
single part is produced in your own company, Asia / ten years / look / doing / of
even though labor costs are much lower in Asia. C.
(G) You offered to make one of your new coffee .
makers available to us so that we can get some
practise using it. (H) Could you send one until HR: Why should we hire you in particular?
the end of this month so that we can test it dur- Martins: well / Mandarin fluently /China and /
ing the summer campaign? (I) By the way, know speak / and know / the Chinese / I
you that some customers have already expressed D.
interest in it? (J) I’m sure they will the coffee .
maker buy as soon as we have it on our shelves.
HR: How can you bring added value to our firm?
Best regards Martins: great value / expertise / be of / your com-
Anthony Scooper pany / My intercultural / will / to
Sales Manager E.
.
A.
B. HR: What are your salary expectations?
C. Martins: the basic / but would / sales bonus /
like / I / salary / about / agree with / to talk / the
D.
F.
E.
.
F.
G. HR: We can discuss that. When could you start?
H. Martins: mean / Does / the job / that I / this / got /
I. have
J. G. ?
A.
B.
C.
D.
E.
Illustrationen: iStock
F.
G.
ANSWERS
Manchester. In a press conference at “My Home Is
my Castle”, the international trade fair for contempo-
rary living, Carl Knight, co-founder and former CEO
of Homes, a company that has developed a new digi- 1. On the phone E. M y intercultural expertise will be of
A–2; B–1; C–2; D–1; E–1; F–2 great value to your company.
tal coffee maker, said that Homes has had an excellent F. I agree with the basic salary but
year on the domestic market and now plans to expand 2. A visitor arrives would like to talk about the sales
A–4; B–3; C–6; D–5; E–2; F–1 bonus.
to Asia and South America. Next June, the first Homes G. D oes this mean that I have got the
store will be opened in Buenos Aires. Two months 3. A business letter job?
later, another flagship store will follow in Brasilia, the A. Ms (When addressing a woman in a
business letter, you should use “Ms” 5. What did you negotiate?
capital of Brazil. unless you know the person prefers A. How many digital coffee makers did
With the new digital coffee maker, coffee can be “Mrs”.) we order?
B. information (This noun is not count- B. Why have we been given a
made from both whole beans and ground coffee, but able; it is used only in the singular.) discount?
not from instant coffee. The first 50 buyers of the new C. have been selling (With “for” (seit), C. When is the delivery date?
the present perfect is needed.) D. How much will the unit price
coffee maker will receive a free package of fair-trade increase if we require earlier
D. sector/industry (This is a false
coffee. And the first 1,000 buyers will take part in a friend; sector/industry = Branche; delivery?
competition to win a weekend for two at a spa. branch = Filiale, Niederlassung.) E. What will they have to pay if they
E. It’s (it’s = it is; its = possessive are unable to meet the delivery
pronoun/determiner) date?
A. Homes plans to expand to Asia and South F. labour (This is a letter written F. Who can we contact if we need
in British English; “labor” is US technical support?
America. English.) G. Where are the coffee makers
G. practice (You need the noun produced?
“practice” here; “practise” is the
B. “ My Home Is my Castle” is a trade fair for the 6. Financial matters
spelling of the verb in British
domestic market. English.) A. spent
H. by (by = spätestens bis; until = die B. revenues
ganze Zeit bis) C. losses
C. The first South American Homes store will be I. do/did you know… ? (Question D. net (net margin =
opened next July. forms require an auxiliary verb, such Nettogewinnspanne)
as “do”, “does” or “did”.) E. retailers
J. they will buy the coffee maker… F. rose
D. One of the first 1,000 buyers will win a weekend (A complex verb is not split by an G. deficit
object in English.) H. reserves = Rücklagen
for two at a spa.
4. A job interview 7. Understanding information
E. Only ground coffee and instant coffee can be used A. I grew up in Beijing, where my father A. true
worked at the British embassy. B. false (It is an international trade
in the new digital coffee maker. B. A competitor took over and fair.)
discontinued all business with China. C. false (It will be opened next June.)
C. I can look back on over ten years of D. true
doing business with Asia. E. false (Whole beans and ground
F. The first 15 buyers of the coffee maker will win a D. I speak Mandarin fluently and know coffee can be used.)
package of fair-trade coffee. China and the Chinese well. F. false (The first 50 buyers will win.)
HOW DID
YOU DO?
40–50 30–39 18–29 Up to 17
Note: In order to be able Excellent! Well done! Good Could do better
to compare your language Congratulations! Your You did well, and with You are able to deal with You have a basic knowledge
knowledge across different areas English-language skills some more opportunities certain English-language of business English, but
of business English, all Business are excellent and you to practise your English- situations in your job. You there is lots of room for
Spotlight tests have a maximum know how to apply language skills, you will should take the test again in improvement. Take every
possible score of 50 points. them in typical business improve even further. order to gain more confidence. opportunity you get to im-
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T
here were more than a few raised ELISABETH RIBBANS marketing products under someone else’s brand identity. In
eyebrows when British optician is a British 2016, the US retailer Costco was ordered to pay $13.75 million to
journalist and
group Specsavers applied last year Tiffany & Co. for selling rings under the luxury jeweller’s name.
editorial consul
to trademark not a name, logo, tant. She is also Costco tried unsuccessfully to argue that “Tiffany” had become
colour or slogan but the common- a former managing a generic name for a type of ring setting.
ly used contraction “should’ve”. editor of The It is indeed an irony of business success that, when a brand be-
Guardian in London.
Some lawyers described the comes a household name, it risks losing the right to a trademark
plan to monopolize a verb as “sur- in some countries. From “escalator” to “yo-yo”, from “aspirin”
prising” and “astonishing”, predicting it
➳
Contact: eribbans@ to “trampoline”, English is full of words that were once written
would be difficult to achieve. Letters of gmail.com with a capital letter because they were exclusively brand names.
opposition were sent to the UK’s Intellec- You’d think Google would be delighted that we use its name as
tual Property Office (IPO), but the retail a verb, but it works hard to make sure we don’t.
chain has now successfully won control Specsavers will be thrilled to have taken a verb in the opposite
over both “should’ve” and the irritatingly direction, especially considering the power of single words in
apostrophe-free variant, “shouldve”. social-media promotion (#shouldve). Some will question how
The company is famous for its adver- “should’ve” was considered sufficiently linked with the business
tising slogan “Should’ve gone to Spec to secure a trademark — and may be rightly concerned that it ties
savers”, a quip now widely used for mo- up the word across multiple goods, including paper products.
ments when people mess up because Whatever the case, we should keep our eyes peeled as more com-
they can’t see what they are doing. It was panies follow Specsavers’ example.
trademarked years ago. But was the IPO
right to allow Specsavers ownership of
brewer [(bru:E] keep one’s eyes peeled retailer [(ri:teI&lE]
one ordinary word from that line? , Brauer(in); hier: Brauerei [)ki:p wVnz (aIz )pi:&ld] , Einzelhändler
Well, it’s not without precedent. The , wachsam sein
escalator [(eskEleItE] secure a trademark
Danish brewer Carlsberg succeeded in , Rolltreppe mess sth. up [)mes (Vp] [sI)kjUEr E (treIdmA:k]
trademarking “probably” back in 1994, ifml. , etw. verpfuschen , markenrechtlichen
generic name Schutz erlangen
and, of course, there are brands whose [dZE)nerIk (neIm] optician [Qp(tIS&n]
names are existing nouns, such as Apple, , Optiker(in) setting [(setIN]
, Gattungsname; hier:
allgemeine Bezeichnung , Einfassung
Amazon and the football club Chelsea. precedent: it’s not
without ~ [(presIdEnt] thrilled: be ~ [TrIld]
Clearly, then, a trademark doesn’t “pri- household name
, es gibt bereits einen , hier: etw. erfreut zur
vatize” language, as some worried observ- [)haUshEUld (neIm]
Präzedenzfall
, allgemein bekannter Kenntnis nehmen
ers have suggested. A London bus won’t predict sth. [pri(dIkt]
Name/Begriff tie sth. up [)taI (Vp] , hier:
be in trouble for having Chelsea written , etw. prognostizieren
Intellectual Property die Nutzung einschränken
on its front and you won’t hear from a
Foto: Shutterstock
DEBATE
HEAD-TO-HEAD
Email has characteristics that Email has lost its way mainly
are as yet unchallenged by because of oversaturation, even
new technologies. It’s an open in the B2B sector. The sheer vol-
FRANK STRZYZEWSKI is an Simple Mail Transfer Protocol CHRIS GREEN is an ume of email makes it impracti-
email marketing expert, award-winning technology
author, lecturer and CEO
(SMTP), not controlled by any cal to manage effectively. Trying
commentator and head of
of XQueue GmbH single country, corporation or media services UK at to find that one per cent of use-
(https://www.xqueue.de) secret service. If a company LEWIS (www.teamlewis.com) ful content is time-consuming
replaces email with, for exam- and extremely frustrating. The
ple, WhatsApp, you lose that openness. And what happens if technology isn’t necessarily at fault; people simply use email
WhatsApp doubles its price? more and more inappropriately, making it more and more in-
Email is interwoven with modern e-commerce, where we use effective.
it for identification and communication, for push channels and We need to rethink workplace communication and get peo-
for B2C and B2B communication. So why abandon it at work? ple talking to each other again. I have seen offices where people
We are seeing more in-house and team communication tak- sit next to each other and never speak, but send each other 50
ing place via chat and collaboration tools. It’s possible to replace emails a day. By getting up and walking three metres across a
email with, for example, Slack. But what if you work as part of an room to ask somebody a question, you can resolve a query in 60
international team that includes other companies and countries seconds and save seven or eight emails. We have to get people
that use different platforms? to stop using email as a way to avoid interpersonal communica-
In the next couple of years, HTML5 will deliver a world of tion. It is also important to curb the use of email outside desig-
interaction in email, with embedded video, audio, etc. I expect nated work hours.
more activity relating to email on mobile devices. One or more In the past three to five years, instant messaging has become
tablet or mobile phone manufacturers will surely come up with a valuable business tool in place of email, bringing the immedi-
an HTML5 email client, and I expect Microsoft to develop Out- acy back to communication. This is largely because of develop-
look as a safe channel for HTML5. ments in technology, things such as the integration of Skype into
In future, you may not even know whether it’s a WhatsApp platforms like Office 365. Services such as Jabber and Zoom are
message, email, text message or whatever. But SMTP is still the doing well, as are social networking platforms in the workplace,
common denominator and, in one way or another, collaboration like Yammer and Facebook.
tools have to adapt and integrate email and work with its short- It’s about people finding the most appropriate way to talk to
comings. There’s no way around email for key communication. people. People still send emails for something urgent, when an
Email can be a distraction at work; however, we see the same instant message or something more immediate would be much
behaviour with mobile phone use and chat tools. If email is be- more appropriate.
ing used in the wrong way, people need to be managed better. It’s Email has become a form of tick-box communication: if you
easy to dedicate two hours a day to working on emails, and the send an email, you assume the issue has been dealt with. And
rest to doing other work. people use their inboxes as filing cabinets, which has implica-
Email will be challenged, but we hardly have any clients who tions for security and information management. Email has a
have stopped using email, because they don’t have a better alter- future only if we are more strategic in how and where we use it.
native. At events and conferences, people always ask whether We’ve got to be more astute about all of our communication, to
we really need email. But when I ask how many of the audience be able to identify and use the right platform at the right time.
have stopped using email, or plan to do so, I’ve never seen any- There’s a time for email and a time for instant messaging, and
body put their hand up. The “email-is-dead” discussion has been there’s also a time to get off your backside and go and speak to
going on for ten years now — and email is still here. people.
abandon sth. [E(bÄndEn] curb sth. [k§:b] embedded [Im(bedId] inappropriately interwoven query [(kwIEri]
, etw. aufgeben , etw. eindämmen , integriert [)InE(prEUpriEtli] [)IntE(wEUv&n] , (An-)Frage
, unangemessen; , verflochten, verknüpft
appropriate dedicate sth. to sth. filing cabinet resolve sth. [ri(zQlv]
hier: im Übermaß
[E(prEUpriEt] [(dedIkeIt tu] [(faI&lIN )kÄbInEt] issue [(ISu:] , etw. klären
, geeignet , hier: etw. für etw. , Akten-, Ablageschrank inbox [(InbQks] , Frage, Sachverhalt
shortcoming
aufwenden , Posteingang
astute: be ~ about sth. get off one’s backside oversaturation [(SO:t)kVmIN]
[E(stju:t] designated [)get Qf wVnz (bÄksaId] instant messaging [)EUvEsÄtSE(reIS&n] , Unzulänglichkeit, Defizit
, mit etw. klug umgehen [(dezIgneItId] UK ifml. [)InstEnt (mesIdZIN] , Übersättigung
tick box [(tIk bQks] UK
, hier: festgelegt , den Hintern hochkriegen , sofortige Nachrichten-
common denominator push channel , Kontrollkästchen
übermittlung
[)kQmEn di(nQmIneItE] distraction [dI(strÄkS&n] implication [)ImplI(keIS&n] [(pUS )tSÄn&l]
world [w§:ld]
, gemeinsamer Nenner , Ablenkung , Auswirkung , Push-Kanal
, hier: Fülle
TAKING CONTROL
Das Arbeitspensum, das jeder zu absolvieren hat, nimmt ständig zu.
Und die Aufgaben werden immer komplexer. Um all das zu stemmen, ist es wichtiger denn je,
seine Zeit richtig ein- und aufzuteilen. BOB DIGNEN erklärt, wie das gelingen kann.
MEDIUM AUDIO PLUS
T
he increasing demands and com- next sections, we look at five key areas to b) The inner world
plexity of business life mean that help you to think about this. You will find We also need to examine and manage our
time-management skills are more further questions that you can ask your- internal orientation to time. One model
important than ever before. Yet, self about these five areas in our language for profiling individual psychology is the
time management is itself a com- reference section on page 47. Team Management Profile developed
plex topic, which makes it difficult by TMSDI. The idea is that individuals
to offer universal recommenda- 1. Understanding time challenges invest time differently at work, based on
tions. In this article, we’ll be giving Two key factors that shape our relation- their preferences for doing certain types
you the opportunity to think about your ship to time are the “external” organi- of work in certain ways. (For details, go
own approach to managing time, and to zational context and our “internal” psy- to www. tmsworldwide.com/tms07.html.) To
develop a smarter approach that will ena- chology. start to understand your own preferences,
ble you to become both more productive think about your answers to the following
⋅⋅
and more motivated. a) The external world questions:
To analyse your organizational context, Do you like to invest a lot of time in
The problem with time management
⋅⋅
think about these questions: collecting and analysing information
Time management concerns the behav- Uncertainty. How unpredictable is before taking decisions?
⋅⋅
iours, processes and tools that enable your workload on a weekly basis?
individuals to increase their efficiency Complexity. How many complex alienation [)eIliE(neIS&n] environment
at work and, with it, the performance of tasks do you need to perform each , Entfremdung [In(vaI&rEnmEnt]
, hier: Umfeld
⋅⋅
their organizations. But efficiency often week? approach [E(prEUtS]
comes with a price. The constant pressure Dependency. How much do you , Herangehensweise, goal [gEUl] , Ziel
Methode
to be more efficient can lead to stress, depend on the authority of others to output [(aUtpUt]
challenge [(tSÄlIndZ] , Leistung(en), Arbeits-
⋅⋅
alienation, demotivation and output that do your job?
, Herausforderung, ergebnis(se)
is of poor quality. Conflict. To what extent do your goals Schwierigkiet
reconcile sth.
Further, the increasing uncertainty and compete with the priorities of others collaboration [(rekEnsaI&l]
⋅⋅
complexity of business life makes tradi- in the organization? [kE)lÄbE(reIS&n] , etw. in Einklang bringen
tional planning approaches less useful. Global. To what extent does your role , Zusammenarbeit
role [rEUl] , hier: Position
Why should you try to plan and manage require international collaboration? come with a price
schedule [(Sedju:l]
[)kVm wID E (praIs]
time when the future is so uncertain and The more uncertain, complex, dependent, , Zeitplan
, seinen Preis haben
competing goals and processes have to be competitive and global your work envi- time buffer
compete with sb./sth.
reconciled? ronment is, the more difficult it will be [kEm(pi:t wID]
[(taIm )bVfE]
, zeitlicher Puffer
In fact, we need to move away from for you to manage your working schedule. , mit jmdm./etw. im
the traditional idea of managing time in Possible solutions are to move from tight Wettstreit stehen topic [(tQpIk] , Thema
Illustration: Gary Waters/Getty Images
mechanistic ways. Instead, we must de- to pragmatic planning processes, not to competing [kEm(pi:tIN] unpredictable
, konkurrierend; hier: [)Vnpri(dIktEb&l]
velop effective self-management within promise to deliver too much too quickly
schwer vereinbar , unvorhersehbar
volatile environments. The aim should and to build time buffers into project
competitive volatile [(vQlEtaI&l]
be to enable individuals to deploy their plans. Also, conflicts and dependencies [kEm(petEtIv] , von , unbeständig; hier: sich
strengths effectively, work towards should be discussed openly, and time Wettbewerb geprägt schnell ändernd
meaningful and motivating goals, and should be spent building relations with deploy sth. [di(plOI] workload [(w§:klEUd]
plan (and replan) pragmatically. In the (international) colleagues. , etw. einsetzen , Arbeitspensum
⋅⋅ ⋅⋅
take quick decisions? strategic value is everyone’s responsi- reaslistic in your scheduling.
Do you like to invest time in devel- bility. Doing so enables you to create a Qualifying. Think about how much
oping personal relationships and motivating picture of how your role fits effort should be put into a task. What
⋅⋅
supporting others? into the organization, to choose which level of quality is desirable or essential
⋅⋅
Are you impatient to get results and micro-activities will serve high-level stra- for each task?
do you regard small talk as a waste of tegic goals and to decide which tasks not Coordinating. Think about how best
⋅⋅
time? to do. The same is true of people in leader- to communicate and coordinate your
Do you prefer to spend time devel- ship positions, who often spend too much tasks and output with others to avoid
oping future strategies, rather than time on operational firefighting rather misunderstandings and unnecessary
⋅⋅ ⋅⋅
working on routine tasks? than strategic, conceptual work. extra meetings.
Do you like clearly structured work Time to think. Reflect on your role and Delegating. If you are in a leadership
and schedules, or are you flexible and how you can add value to your organi- role, you need to decide how much
happy to change plans? zation. Identify two things you can do to you can delegate to others. And what
Understanding your own approach to spend more time on high-value activities. is the optimal level of oversight to
time is a key step in helping you to man- guarantee the necessary quality?
age your work. 3. Planning the essentials Time to think. Reflect on how well you
Time to think. Think about your current There are certain basic tasks that you need do these basic time-management tasks.
environment and personal time prefe to do well if you are to use your time ef- Decide on two things that you would like
⋅⋅
rences. Decide on two things that you fectively: to improve in the coming weeks.
will do to improve your approach to time. Allocating. Estimate how many hours
(per day, week, month, etc.) you have
2. Focusing on what is valuable available for work in order to get a rea allocate sth. [(ÄlEkeIt] oversight [(EUvEsaIt]
⋅⋅
If you ask people what tasks demand listic idea of your personal capacity. , etw. zuweisen , Kontrolle
their urgent attention, you often hear Prioritizing. List key tasks or groups bored: get ~ [bO:d] prioritize (several things)
that “everything is urgent”. It’s an answer of tasks in the order in which they , sich langweilen [praI(QrItaIz]
, (mehrere Dinge) nach
that is both right and wrong. Many people must be completed. This is usually a face sb. [feIs]
Prioritäten ordnen
, jmdn. konfrontieren
are indeed faced with too many compet- mixture of planned strategic and ad
qualify sth. [(kwQlIfaI]
⋅⋅
ing urgent priorities. But it is essential to hoc urgent tasks. operational firefighting
, etw. relativieren
[QpE)reIS&nEl (faIE)faItIN]
identify which tasks are really urgent and Scheduling. Decide when something , das Lösen betrieblicher schedule sth. [(Sedju:l]
will create value for your organization. has to be done, how long it should Probleme , etw. (zeitlioch) planen
challenge [(tSÄlIndZ]
Franz is very frustrated. He is part of the biggest proj- still falling behind because the local team is not work- , Herausforderung,
ect in his company’s history and is giving it as much ing hard enough. Andrea could bring in more exter- Schwierigkeit
time and effort as he possibly can. Yet, he has just nal consultants, but this would cost more money. consultant [kEn(sVltEnt]
been to a meeting at which the project lead, Andrea Also, the relationship between the consultants and , Berater(in)
James, told Franz that he and the local team needed the local team is not good, so more externals would critical [(krItIk&l]
, wichtig, entscheidend
to invest more hours, as the schedule was slipping. cause more problems. The locals are angry about the
Franz has worked more than 50 hours in each of salaries being paid to the externals, and feel that they fall behind
[)fO:l bi(haInd]
the past three weeks. But now, the project needs are being made to look less efficient by these consul , in Verzug geraten
more of everyone’s time because it is at a critical tants who jet in and out.
issue [(ISu:]
milestone. A government inspection on safety is Andrea decides to wait and see how things pro- , Frage, Problem
about to take place. If the inspection goes badly, the gress. She is confident that people have the skills to milestone [(maI&lstEUn]
project could be stopped. adapt if they are given time. , Meilenstein, Projekt-
Coming away from the meeting, Franz isn’t sure zwischenziel
whether he should continue to work on the project or project lead
⋅⋅⋅⋅
not. It has been a great experience and he is learning What to think about [)prQdZekt (li:d]
, Projektleiter(in)
a lot, but all the pressure and the negative feedback What time issues are important and typical here?
resolve sth. [ri(zQlv]
⋅⋅⋅⋅
are things he could live without. What do you think of Franz’s reaction? , etw. lösen
What do you think of Andrea’s reaction?
schedule [(Sedju:l]
Andrea James is also frustrated. She brought in How would you resolve the time challenges here? , Zeitplan
international consultants to work on the project for
slip [slIp] , rutschen;
more than 80 hours a week each. But the project is ➻ You will find our feedback on page 46. hier: ins Wanken geraten
⋅⋅
cases and how you can deal with them: tired. Adopt a lifestyle that enables
⋅⋅
An important customer has just you to perform when you need to.
asked for a proposal. Customers are I waste a lot of time travelling. OK,
important and you need to respond but airport lounges, airplanes and
KEY TIPS!
quickly. But if your customers are con- trains often make excellent offices. •
stantly surprising you with proposals, Also, taxi rides provide time for infor- Think about the external and
internal factors that influence
⋅⋅
you are probably not close enough mal phone calls. your approach to time
to them. Spend more time finding I have too many meetings. Meetings management.
•
out about their needs and plans. Also, are only as good or bad as the people Focus your attention on
responding too quickly tells your attending them. Try having regular, activities that bring real value
to your organization.
customers that you have time on your shorter meetings to set priorities. And •
hands. If you want to maintain your Think clearly about how you
⋅⋅
value, don’t be available at all times. set priorities and schedule your
adopt sth. [E(dQpt] holding [(hEUldIN] work activities.
I get so many emails. Not all emails , etw. annehmen , hier: die Antwort auf •
have to be answered immediately. einen späteren Zeitpunkt Don’t use typical excuses
diet [(daIEt]
verschiebend (too many emails, too many
Decide which ones are urgent. Others , hier: Ernährung meetings, etc.) to justify poor
indicate sth. [(IndIkeIt]
can be handled with a holding email disrupt sb. [dIs(rVpt] time management.
, auf etw. hindeuten •
(“I’ll respond by the end of the week”). , jmdn. stören
Illustration: Gary Waters/Getty Images
⋅⋅
emails you receive is to send fewer. behalten
I was so tired last night. Tired- exercise [(eksEsaIz]
make [meIk]
, körperliche Betätigung
ness may indicate that you are not , hier: darstellen, sein
managing your energy levels well have time on one’s hands approach [E(prEUtS] , Herangehensweise
proposal
[)hÄv (taIm Qn wVnz
enough: poor diet, not enough sleep, hÄndz]
[prE(pEUz&l] schedule sth. [(Sedju:l] , etw. (zeitlich) planen
, Vorschlag, Angebot
not enough downtime, not enough , viel (freie) Zeit haben
The following comments are provided as food for What do you think of Andrea’s reaction? consultant [kEn(sVltEnt]
, Berater(in)
thought. Different interpretations are, of course, Andrea also feels a natural sense of frustration, but
possible. she shows more understanding of the problems be- face sb. [feIs]
, jmdn. konfrontieren
tween the external consultants and the team. Her
What time issues are important and typical here? confidence that people will adapt to the situation food for thought
[)fu:d fE (TO:t]
Many organizations ask people to work on projects shows that she has a positive outlook. But there is a , Denkanstoß/-anstöße
in addition to their normal job. This often over- risk that, if she waits and does nothing, the situation issue [(ISu:]
loads people who are already overloaded. The case may escalate to a serious conflict. , Frage, Problem
also shows the challenges that may arise when long hours: work ~
international consultants are involved. Such con- How would you resolve the time challenges here? [)lQN (aUEz]
, lange arbeiten
sultants are often expected to work exceptionally In such situations, there are never any perfect solu-
long hours, which not only puts pressure on the tions. But managers who recruit staff for project milestone [(maI&lstEUn]
, Meilenstein, Projekt-
consultants but also on the local teams, who have teams need to communicate openly right from the zwischenziel
homes and families to go to and may resent the start — both with individuals and teams — about
negotiate sth. [nI(gEUSieIt]
pressure that the external consultants are creating. the potential pressures. They also need to provide , etw. aushandeln
support, and possibly extra resources — particularly
overload sb. [)EUvE(lEUd]
What do you think of Franz’s reaction? at times around key milestones, when the pressures , jmdn. überlasten
Franz’s reaction is typical of many people faced with are greatest. Taking time to advise external consul-
Illustration: Gary Waters/Getty Images
needs to meet Andrea to talk through the issues for local team members to improve their skills via the resolve sth. [ri(zQlv]
and to negotiate a solution that will enable him to project. This encourages people to give more time to , etw. lösen
continue working on and also to keep learning from the project, as they are then likely to see it as an in- resources [ri(zO:sIz]
, Mittel
the project. vestment in their future careers.
⋅⋅ ⋅⋅⋅⋅
your relationship. Understanding time challenges
I can do it tomorrow instead. This may be a sensible What can I/we do to manage the uncertainties?
⋅⋅⋅⋅
adjustment to your plan. But be aware of putting What aspects of complexity are causing time pressures?
things off just because you think something is diffi- What dependencies might delay decision-making?
⋅⋅
cult or unpleasant. A simple rule is: “engage, do not What conflicts might cause time problems?
delay”. This can help you to avoid feeling guilty, give What international relationships do I need to improve?
you a sense of achievement and keep others happy.
Time to think. Which of these excuses do you use to
⋅⋅⋅⋅
justify your poor time management? Decide on two Focusing on what is valuable
that you will no longer use and adapt your behaviour. How should I be spending my time?
⋅⋅⋅⋅
What is our ultimate goal here?
5. Learning to use your time better What is our strategy?
⋅⋅⋅⋅
We are changing constantly at work, learning new skills Why are we doing this?
and taking on new roles. So, your use of time should al- What’s the return on investment for this project?
ways be adapting, too. You need to take the time to talk What happens if we don’t do this?
to colleagues and business partners about time man-
agement — and about mutual and conflicting priorities.
⋅⋅⋅⋅
Time to think. Think about how your use of time has Planning the essentials
changed over the past years and how it might evolve. How much time do I/we have this week?
⋅⋅⋅⋅
Talk to two people about ways to manage this change. What do I/we need to prioritize?
How long can I/we spend on this?
Conclusion
⋅⋅⋅⋅
When does it need to be done by?
If you don’t control time, time will control you. By un- What level of quality is desirable/essential?
derstanding your own approach to time, thinking about Who do I/we need to communicate with about this?
what is valuable to your organization, doing the organi-
zational basics well, cutting out interruptions and regu-
⋅⋅⋅⋅
larly adapting your approach to time management, you Managing pressures on planning
can enjoy a healthier and more productive relationship What might stop me/us from achieving this?
⋅⋅⋅⋅
to work. But it’s up to you. If you don’t take the time to What stands in my/our way here?
do it, who will? How can I/we avoid this from happening?
⋅⋅
What do I/we need to say no to today?
What’s the best way to handle emails/meetings?
adjustment [E(dZVstmEnt] mutual [(mju:tSuEl]
, Anpassung, Berichtigung , gegenseitig
⋅⋅⋅⋅
contribution [)kQntrI(bju:S&n] prolong sth. [prEU(lQN] Learning to use your time better
, Beitrag , etw. verlängern; hier: in die How can I/we improve my/our time management?
⋅⋅⋅⋅
Länge ziehen What do I/we do efficiently and where can I/we optimize?
cut sth. out [)kVt (aUt]
, hier: etw. ausschalten put sth. off [)pUt (Qf] What new time-management issues are likely to arise?
, etw. aufschieben
⋅⋅
engage [In(geIdZ] What should I/we do to manage these new challenges?
, sich mit etw. befassen sense of achievement: a ~ What skills do I/we need to manage my/our time better?
[)sens Ev E(tSi:vmEnt]
evolve [i(vQlv] , sich entwickeln
, ein Gefühl, etwas geleistet
feel guilty [)fi:&l (gIlti] zu haben
, ein schlechtes Gewissen haben achieve sth. [E(tSi:v] face sth. [feIs] prioritize (several things)
sensible [(sensEb&l] , sinnvoll , etw. ausführen, zustande , etw. gegenüberstehen [praI(QrItaIz]
take sth. on [)teIk (Qn] bringen , (mehrere Dinge) nach
goal [gEUl] , Ziel
, etw. übernehmen Prioritäten ordnen
by [baI] , hier: spätestens
issue [(ISu:]
up: be ~ to sb. [Vp] return on investment
challenge [(tSÄlIndZ] , Frage, Problem
, an jmdm. liegen [ri)t§:n Qn In(vestmEnt]
, Herausforderung,
, Kapitalrendite; hier:
Schwierigkeit
Rentabilität
BOB DIGNEN
is a director of York Associates (www.york-associates.
➻
co.uk) and author of many business English books. For more tips on communication skills, watch our “Business with Bob” series
Contact: bob.dignen@york-associates.co.uk of videos at www.business-spotlight.de/videos/bob
Negotiating with
international sales
partners
Als Ihr Personal Trainer gibt KEN TAYLOR Ihnen Expertentipps,
wie Sie Ihre Kompetenzen im Geschäftsalltag verbessern können.
Hier spricht er mit einem deutschen Vertriebsleiter über wichtige Aspekte bei
Verhandlungen mit ausländischen Geschäftspartnern.
MEDIUM AUDIO
Frank Wahlandt: I meet and negotiate in partner’s personal style. Their cultural
English with sales partners in 50 different background is just part of what might in-
FRANK WAHLANDT KEN TAYLOR
Frank Wahlandt is is a communica-
countries. Do you have some tips or ad- fluence them. I use a very simple acronym
the head of na- tion consultant vice on how I can overcome any cultural to remind me of what I should know or
tional and inter- and personal difficulties or misunderstandings? find out about my negotiation partners.
national sales at coach and
Ken Taylor: Negotiating in your own lan- It’s called LINK.
OKW Gehäusesys- author of 50
teme GmbH. OKW is Ways to Improve guage with people from your own culture
based in Buchen Your Business is hard enough! But it’s even more diffi- Wahlandt: LINK? What does that stand
in the Odenwald English cult when you have to do it in a foreign for?
and manufactures (Summertown).
design plastic Contact:
language with people from a different Taylor: The “L” stands for “level”. There
enclosures for KTaylor868@aol. cultural background. are two things involved here. First, you
the electron- com need to think about the person’s level in
ics industry.
Wahlandt: Several times, I’ve had the the organization. What’s their position?
Wahlandt is
responsible for experience that my partners have not un- What’s their role? What power do they
business develop- derstood me completely but do not say so. hold? Secondly, you should consider
ment and for Sometimes, they then do nothing because their general level of awareness. What’s
sales strategies.
they are afraid of making a mistake. their cultural background? What’s their
He has 25 years’
experience of Taylor: So communicating with them in general attitude to business and to life?
project manage- the right way is critical. As in most busi- Knowing something about these things
ment in the field ness situations, proper preparation is the allows you to adopt the right approach.
of electronic
packaging in the
key — and you have “hard” preparation
B2B market. and “soft” preparation.
adopt sth. [E(dQpt] in terms of
, etw. annehmen [In (t§:mz Qv]
B2B (business to packaging Wahlandt: What do you mean by “hard” , im Hinblick auf
allow sb. to do sth.
business) [)bi: tE (bi:] [(pÄkIdZIN] and “soft”? [E(laU tE )du:] margin [(mA:dZIn]
, Geschäftsbezie- , Verpacken
Taylor: “Hard” preparation involves de- , hier: jmdm. etw. , Gewinnspanne
hungen zwischen
plastic enclosure ciding what you want in terms of margins, ermöglichen
Unternehmen negotiate with sb.
[)plÄstIk In(klEUZE]
based: be ~ in... [beIst] , Kunststoffgehäuse
quantities, qualities, timing, etc. — in oth- approach [E(prEUtS] [nI(gEUSieIt wID]
, Vorgehensweise , mit jmdm. verhandeln
Fotos: privat; Gert Krautbauer
in this way. But do you have some spe- to hear! But what can we do about it? And possible) [)eI es eI (pi:] phrase [freIz]
cific advice about dealing with cultural what can we do about the different con- , schnellstmöglich , Ausdruck,
Formulierung
difficulties? cepts of time? collide [kE(laId]
Taylor: One book I can recommend is Taylor: Talk about these and any other , aufeinanderprallen pin sb. down to sth.
[)pIn (daUn tu]
Richard Lewis’s When Cultures Collide. differences with your business partners. come across sth.
, jmdn. auf etw. festnageln
[)kVm E(krQs]
Besides looking generally at managing Discuss differences that have caused , auf etw. stoßen site [saIt]
across cultures, the book offers practical problems in the past. Explain how this , Standort
double-check sth.
advice on doing business in specific cul- has affected you and your business. And [)dVb&l (tSek]
tures. It’s down to earth and fun to read. ask your partners to teach you about their , etw. nochmals prüfen
A LONG JOURNEY
WHAT IS WHAT?
Autonomous cars will look a lot like what we 1885: The Benz Patent-
drive today, but an autopilot will take over from
Motorwagen, the
world’s first
the driver at times — on motorways, for exam- car, is built.
ple. Carmakers prefer autonomous cars, as they
mean personal ownership plus extra features
they can charge for.
Autonomous:
2050
2020
the Tesla Model S
2016: There are 1.2
–
2035
billion cars
on the world’s
roads.
2017
1 = 100 million, Driverless cars
2035
– 2017–20
2050 Autonomous/driverless
cars are developed for the
general market.
New mobility concepts Volkswagen has invested $300 million in
emerge. Israeli start-up Gett, a global on-demand mobility
company.
2020–35
Consumers begin to buy
autonomous/driverless cars. Daimler and Uber have agreed on a deal that
The insurance industry will involve Daimler’s self-driving cars being used
changes its business in Uber’s ride-sharing service.
model and moves from
insuring drivers to insuring
technology.
2017 2035–50
as part of a partnership aimed at deploying fleets
of self-driving taxis.
– Autonomous/driverless cars
become the main means
Class action
Vor allem in ländlichen Regionen ist der Internetzugang
begrenzt und es kommt häufig zu Stromausfällen. Wird es
Regierungen und Elektronikfirmen in Ostafrika dennoch
gelingen, die Bildung der Bevölkerung mit digitalen
Medien voranzutreiben? Von LAURA SECORUN
ADVANCED
Class action
•
Our headline is a play on
a legal term.
A “class action” is a
lawsuit filed on behalf of
a group of people
who have all been
harmed by a person
or company. Here, “class”
means “classroom”.
The Kenyan pupils in our
story are actively
taking part in a
programme that uses
digital technology to help
them learn.
education
classmates are studying biology in the library
of Kibera, Kenya’s largest slum. Yet the chil-
is the
dren are not staring at a blackboard or copy-
ing lessons from a textbook. There’s not even
a teacher in the room. Instead, small groups
ultimate of excited ten-year-olds are gathered round
tablets, tapping and swiping between quizzes
equalizer” and educational videos. They are using eLimu,
a local software platform that aims to optimize
learning by turning Kenya’s school curriculum
into colourful, easy-to-digest exercises.
And they are not alone. Kenya is brimming with
companies trying to bring education into the digital
era by scanning textbooks, developing bite-sized
courses for mobile phones and providing tablets to
rural schools.
Kenya’s digital gap is enormous. Despite being
East Africa’s largest economy, there is only one pri-
mary teacher for every 47 pupils and the majority
of them have no access to computers or to the inter-
net. This needs to change if the government wants
to fulfil its promise of transforming Kenya into a
middle-income nation by 2030, as well as achieving
the sustainable development goals of providing uni-
versal access to the internet and ensuring that youth
and adults have skills for employment and entrepre-
neurship.
That’s why Kenya’s Ministry of Information, Com-
munications and Technology (ICT) is rolling out the
Digital Literacy Programme, which promises to de-
liver 1.2 million devices to all of the country’s 21,718
public primary schools by the end of 2017.
also better for business, because teachers are the ones communications officer
who recommend their service. [kE)mju:nI(keIS&nz
)QfIsE] , Leiter(in)
Still, these solutions are hard to put into effect Kommunikation
without public support. Wambui Munge, communi-
conclusion: draw a ~
cations officer at the Results for Development Insti- [kEn(klu:Z&n]
tute, a not-for-profit development consultancy, warns , eine Schlussfolgerung
ziehen
that “to have any macro-level impact, private compa-
nies will have to collaborate with the government”. device [di(vaIs] , Gerät
But doing so is not always easy, admits Will Clur- divide [dI(vaId] , Kluft
man, chief executive of eKitabu, an e-book provider downsize [(daUnsaIz]
that aims to drastically reduce the price of textbooks , Personal abbauen
nies are putting a lot of emphasis on teacher training. © Guardian News & Media 2017 scarce [skeEs] , rar
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TECHNOLOGY
ENGLISH 4.0
Building
bridges:
IBM’s
HighLight
Towers in
Munich
Street-corner globalization
Neue Technologien bedeuten für Unternehmen wirtschaftliche
Vorteile, für die Beschäftigten aber oft tiefe Einschnitte. Doch geht das eine
T
nicht ohne das andere.
he English poet William Blake MEDIUM AUDIO technology company IBM has set up of-
said it was possible “to see a fices in both HighLight Towers. Back in
world in a grain of sand”. He was December 2015, IBM said it was going
right. If you look long enough at “Germany is at the to invest $200 million in this new glo-
something small, a bigger picture forefront of the Industry bal headquarters for its Watson business.
becomes clear. 4.0 initiative” The move would combine its Watson su-
That’s what I felt recently percomputer with the Internet of Things
while standing at a street corner (IoT), those sensors that make everyday
in the northern part of Munich. It’s not as German-American architect, Helmut objects intelligent and connected.
elegant a street as the city’s Maximilian- Jahn, who’s famous for creations such “Germany is at the forefront of the In-
straße or as trendy as Theatinerstraße, but as the Sony Center on Potsdamer Platz dustry 4.0 initiative,” says Harriet Green,
it’s a perfect place to see globalization at in Berlin and Suvarnabhumi airport in global head of IBM’s Watson IoT busi-
work. Bangkok. ness, “and by inviting our clients and part-
The street is named after Ludwig And if that’s not enough globaliza- ners to join us in Munich, we are opening
Mies van der Rohe, a legendary German- tion, think about this: the multinational up our talent and technologies to help
American architect, and it’s dominated
by what are called the HighLight Towers. at the forefront: be ~ headquarters
The twin buildings are connected by a [)Ät DE (fO:frVnt] [)hed(kwO:tEz]
, an der Spitze stehen , Firmenzentrale
pair of glass bridges and, their owners say,
these form a link “between the purpose- design sth. [di(zaIn] link [lINk] , Verbindung
Foto: picture-alliance/dpa
⋅⋅
Aerialtronics and Siemens: of globalization by standing at street
Schaeffler is a German industrial system for the IoT. This will enable corners.
heavyweight and one of the world’s companies to improve the efficiency
leading automotive suppliers. It has of their systems through the collection
automotive high-definition
asked IBM to help speed up the digital and analysis of huge amounts of
[)O:tEU(mEUtIv] , Kfz- [)haI defE(nIS&n]
transformation of its operations production data. , hochauflösend
based: …-~ [beIst]
using Watson’s insights from the data My trip to what Google Maps calls , mit Sitz/Arbeitsplatz in … hotbed [(hQtbed]
produced by billions of Schaeffler “IBM Watson IoT Tower” taught me a lot , Nährboden; hier:
billion [(bIljEn]
⋅⋅
sensors. about globalization. For example, English, Schmiede
, Milliarde(n)
Aerialtronics is a Netherlands-based which is seen as the language of globali- coder [(kEUdE]
insights
[(InsaIts]
maker of commercial drones that zation, is being globalized here. The noun , Programmierer(in)
, Erkenntnisse
produces commercial reports by “highlight”, which means “an outstanding deliver on sth. [di(lIvEr Qn]
insurance industry
monitoring city traffic and inspecting part of an event”, can also be spelled High- , etw. erfüllen; hier:
[In(SUErEns )IndEstri]
einlösen
wind turbines and oil rigs. With Light. And inside the HighLight Towers, , Versicherungsbranche
their high-definition cameras and IBM has what it calls “collaboratories” — drone [drEUn] , Drohne
oil rig [(OI&l )rIg]
Watson’s Visual Recognition service, laboratories where businesses work with engineer [)endZI(nIE] , Bohrinsel
, Ingenieur(in)
Aerialtronics immediately receives IBM’s 1,000 Munich-based engineers, outstanding
essential data from what a drone is coders and business experts to share inno- healthcare industry [)aUt(stÄndIN]
, herausragend
⋅⋅
[(helTkeEr )IndEstri]
seeing. vation in the automotive, manufacturing, , Gesundheitsbranche
wind turbine
Siemens and IBM are integrating healthcare and insurance industries.
heavyweight [(heviweIt] [(wInd )t§:baIn]
Watson Analytics into MindSphere, A few years ago, a theory called “man- , Schwergewicht; hier: , Windkraftanlage
the cloud-based Siemens operating agement by walking around” was quite Großunternehmen
KEY TERMS
V
ADVANCED AUDIO
by the Aga Khan. As for the Trump administration, the presi- comply with sth. [kEm(plaI wID]
, etw. einhalten, befolgen
dent’s companies are the focus of numerous conflict-of-interest
allegations. get off lightly [get )Qf (laItli]
, glimpflich davonkommen
Away from the corridors of corporate and political power,
more and more businesses are concerned about a concept they grounds: on ... ~ [graUndz]
, aus ... Gründen
may not have thought about much a decade or two ago: compli-
hazardous [(hÄzEdEs]
ance. Simply put, compliance — a term that is now also widely , gefährlich; hier auch:
used in German — means “obeying (or ‘complying with’) the gesundheitsgefährdend
laws and regulations that govern a country, state or industry”. lawsuit [(lO:su:t] , Prozess
These might be labour laws, health and safety regulations, or
plug [plVg] ifml.
anti-discrimination laws. Companies may also have their own , (Schleich-)Werbung
internal guidelines, or codes of conduct. questionable [(kwestSEnEb&l]
The fact that laws differ from country to country makes doing , fragwürdig
business complicated in an increasingly globalized world. Diffe- quit (a job) [kwIt]
rences between federal and state or provincial regulations have , (eine Stelle) kündigen
vast [vA:st] , weitreichend
Compliance as legal protection
In the US, workplace compliance is especially important as violation [)vaIE(leIS&n]
, Verletzung, Zuwiderhandlung
protection against costly lawsuits. These could involve sexual
harassment and racial or sexual discrimination, as well as viola- watchdog [(wQtSdQg]
, Kontrollgremium; hier: Kommission
Complex: tions of the Americans with Disabilities Act. Individuals can also
staying allege discrimination on religious grounds. Meanwhile, the Oc-
compliant
cupational Safety and Health Act (OSHA) requires that Ameri-
can employers provide their staff with the necessary protective
clothing and equipment, as well as training, and that they inform
workers of potentially hazardous materials in their workplace.
Compliance experts recommend that companies establish
clear codes of conduct for their employees. “The law is the mini-
mum standard,” says Debbie Wheeler, a compliance director at
“The law is
Tenet Healthcare in Florida. “To help employees make the right the minimum
decisions that properly reflect the organization, employers need standard”
CAREERS & MANAGEMENT 3/2017 Business Spotlight 59
to take a step further by developing, commu- cap [kÄp]
Acceptable
nicating and enforcing clear standards of con- , Obergrenze, Deckelung
gift? Only if
it’s a toy duct,” Wheeler told SmartBusinessOnline.com. cheating [(tSi:tIN]
, Betrugs-, Schummel-
She says that her company operates a 24-hour
phone line that employees can contact anony- clash [klÄS]
, hier: Konflikt
mously. “Employees are also encouraged to go
to their supervisors and express ethical issues corporate governance
[)kO:pErEt (gVv&nEns]
without fear of retaliation.” , Unternehmensführung
Not surprisingly, workers are often reluc- cover-up [(kVvEr Vp]
tant to expose unethical behaviour for , Vertuschung
fear of losing their jobs. Which brings us elevate sth. [(elIveIt]
back to the Volkswagen cover-up. What , etw. erhöhen
did employees and management know about enforce sth [In(fO:s]
the “cheating software” involved in the diesel , etw. durchsetzen
Compliance and you emissions scandal and when did they know it? executive pay
Financial Times columnist Robert Armstrong [Ig)zekjUtIv (peI]
, Managergehalt
Does your company have compliance policies or a says that VW has a problem with its corporate
expose sth. [Ik(spEUz]
code of conduct? Career experts advise employees culture. “[M]ost people and most companies
, etw. enthüllen
to find out whether such policies exist and, if they behave honourably not because of the con-
function [(fVNkS&n]
do, to study them carefully. That way, you are less sequences of rule breaking but because they , hier: Aufgabenbereich
likely to break a rule by mistake. And if your compa- are honourable,” Armstrong writes. “If that is
reluctant: be ~ to do sth.
ny does not have clear policies, establishing them is true, then we have to assume something went [ri(lVktEnt]
something you might want to discuss with your su- wrong with VW’s culture such that immoral , zögern, etw. zu tun
boss breaking ethical rules? For example, a co-worker ver Schmidt, was arrested by the FBI in early retaliation
[ri)tÄli(eIS&n]
might be taking office stationery home, or your boss January. In court, Schmidt has argued that he
, Vergeltung; hier: Folgen
might be accepting expensive gifts from a potential did not understand the technical background
severance package
client. If “everybody’s doing it”, you could be tempt- to the problem and was simply doing what [(sev&rEns )pÄkIdZ]
ed to engage in such behaviour yourself. This is not a company lawyers had told him to do. , Abfindung(spaket)
good idea, says Samantha Stauf of MyCareertopia.com. supervisor
Putting moral concerns aside, doing the wrong Up to €13 million severance package [(su:pEvaIzE]
, Vorgesetzte(r)
thing could have a negative impact on your future, Back home in Germany, VW board member
resulting in lawsuits and even prison. And just be- Christine Hohmann-Dennhardt, head of
cause people have bent the rules in the past doesn’t Integrität und Recht (integrity and legal affairs),
mean that the company won’t be stricter in future. left the company at the end of January, only
“The business might choose now to begin monitor- 13 months into a three-year contract. Her
ing employees more aggressively,” Stauf writes. “Not severance package of between €10 million
engaging in the practice covers your own back.” and €13 million has been controversial, but
What should you do if you uncover seriously VW praised her work, stating that “the group
questionable behaviour, such as bribery? Here, you has substantially elevated its commitment to
need to be careful. Take the information to your su- working ethically and with integrity and is de-
pervisor, your HR department or your works council. centralizing its organization”.
If you have reason to believe that any of these are in- Hohmann-Dennhardt, a former judge, had
volved in the unethical practices, you could seek help previously been legal and compliance head at
from a professional association. You may decide that Daimler. According to the Financial Times, she
your only option is to leave the company. left VW “after clashes with colleagues over her
corporate governance responsibilities”. VW
back: cover one’s code of conduct supervisor spoke of “differences” in the “understanding
own ~ [bÄk] [)kEUd Ev (kQndVkt] [(su:pEvaIzE]
of responsibilities and future operating struc-
, sich absichern , Verhaltenskodex , Vorgesetzte(r)
tures within the function she leads”.
bend a rule impact [(ImpÄkt] tempted: be ~ to do
[)bend E (ru:l] , Auswirkung(en) sth. [(temptId] VW announced caps on executive pay ear-
, eine Vorschrift (zu) , versucht sein, etw. lier this year, in response to the Dieselgate
lawsuit [(lO:su:t]
großzügig auslegen zu tun scandal. The company had been strongly criti-
, Prozess
bribery works council cized for paying large bonuses to former CEO
[(braIbEri]
monitor sb. [(mQnItE]
, jmdn. kontrollieren
[(w§:ks )kaUns&l] UK
Martin Winterkorn, who resigned as a result
Corruption at
, Bestechung
stationery [(steIS&nEri]
, Betriebsrat
of the scandal. After suffering losses in 2015, Rolls-Royce was
, Briefpapier Volkswagen returned to profit in 2016, thanks “truly vast”
60 Business Spotlight 3/2017 CAREERS & MANAGEMENT
INTERVIEW Dr Matthias Holweg is professor of operations it seems unlikely that disgruntled shareholders
management at Saïd Business School, Universi- will be able to successfully demand any drastic
ty of Oxford. He specializes in industrial policy, changes in corporate governance that are more
especially in the automotive industry. Holweg than overdue.
spoke to Business Spotlight via email about some of
the issues raised by the Volkswagen diesel emis- automotive industry on the back of
sions scandal. [)O:tEU(mEUtIv )IndEstri] [)Qn DE (bÄk Qv]
, Kfz-Branche , infolge
“Sales do not The VW scandal is clearly a PR disaster. But business school [(bIznEs )sku:l]
, wirtschaftswissenschaftliche
operations management
[QpE(reIS&nz )mÄnIdZmEnt]
what effect does a major cover-up like this
tend to suffer have on employee morale?
Fakultät , Betriebsführung
Thank you:
take flowers,
not cash
Fotos: iStock; Fisher Studios
gest market. Perhaps surprisingly, the scandal does not taken seriously. “Compliance officers tell of de- middleman [(mId&lmÄn]
, Vermittler
not appear to have seriously damaged sales, at least layed rollouts, inadequate budgets, company-wide
not in the short term, according to Professor Mat- coordination problems and their own lack of organ- officer [(QfIsE]
, hier: Beauftragte(r)
thias Holweg of Saïd Business School, University of izational influence,” she writes. “Many of the com-
omission [EU(mIS&n]
Oxford (see interview on page 61). panies currently under investigation by the U.S. De-
, Versäumnis
Another major international corporation has also partment of Justice and the Securities and Exchange
paramount [(pÄrEmaUnt]
been the focus of intense scrutiny this year for its Commission already had hugely expensive, state-of- , vorrangig;
business practices. In February, Rolls-Royce agreed the-art compliance programmes.” hier: maßgeblich
to pay £671 million (about €769 million) to settle Taylor interviewed 23 anti-corruption and corpo- rollout [(rEUlaUt]
bribery and corruption charges with the UK’s Se- rate ethics experts on the topic. She says they told her , hier: Einführung
rious Fraud Office (SFO), the U.S. Department of that too much emphasis has been placed on individ- scrutiny [(skru:tIni]
Justice and Brazilian government authorities. The ual wrongdoing or on local cultures — “that’s just the , Überprüfung
company was charged with bribing middlemen to way they do business”. Securities and Exchange
get global contracts between 1989 and 2013. Taylor writes that “there is far less focus on the Commission
[sI)kjUErEtiz End
Rolls-Royce management knew about corruption organizational system — how groups and teams be- Iks(tSeIndZ kE)mIS&n] US
allegations, which had been revealed by an internal have when they might have a corruption problem. , Börsenaufsichtsbehörde
whistle-blower in 2010, but decided not to notify the This is a significant omission because the influence Serious Fraud Office (SFO)
SFO, according to High Court judge Lord Justice of group norms and culture on individual behaviour [)sIEriEs (frO:d )QfIs] UK
, Ermittlungsbehörde für
Brian Leveson. In the meantime, the company’s is paramount”. schwere Betrugsfälle
board membership has changed and Rolls-Royce Taylor adds: “Leadership is the most critical factor
settle sth. [(set&l]
CEO Warren East says that the company now has in determining whether an organizational culture is , etw. beilegen
“zero tolerance” of unethical business practices. vulnerable to corruption. This is because employees spawn sth. [spO:n]
Rolls-Royce took disciplinary action against 38 em- mirror leaders’ behaviour, and this leads to the crea- , etw. hervorbringen
ployees, six of whom were fired, while another 11 left tion of group norms offering ‘social proof’ that cor- state-of-the-art
the company during the investigation. ruption is acceptable.” [)steIt Ev Di (A:t]
, hochmodern
Leveson said he accepts that no current board
member was involved in the bribery or corruption sustainability
[sE)steInE(bIlEti]
charges, or in the cover-up. He commented, howev- , Nachhaltigkeit
er, that although there had been a “cultural change”
vulnerable [(vVlnErEb&l]
in the operation of the company, the bribery was , anfällig
“truly vast”. It included cash and luxury cars given to
wrongdoing
Fotos: iStock; privat
Margaret Davis
middlemen in Indonesia, Thailand and India, while [(rQN)du:IN]
is the editor of the Careers and Global
a Russian contact received credits worth more than Business sections of Business Spotlight.
, Vergehen, Fehlverhalten
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Be popular
at work
Arbeitnehmer verbringen meist
mehr Zeit mit Kollegen als mit ihrer
Familie. Da ist eine angenehme
Atmosphäre am Arbeitsplatz umso
wichtiger. MARGARET DAVIS
sagt Ihnen, wie die gelingt.
MEDIUM
A heart for
colleagues:
there are ways
to make them
like you
Y
ou probably don’t need to be re- on’t complain to a colleague’s
D offer something yourself before you ask
minded that you spend more time supervisor a colleague or business contact to do
at work than you do at home with “If you have an issue with a fellow em- something for you. “Instead of always
your family. So it’s important to ployee, have a conversation directly with asking for favours, be the person to offer
make those hours as pleasant and that person,” Newlands advises. “If you to help when you see a co-worker is over-
profitable as possible. US entrepre- feel the employee’s behaviour is some- whelmed.”
neur Murray Newlands has some how putting the company at risk, turn it
tips for improving your working relation- over to your own supervisor to handle.”
ships:
Stay positive — but not too positive annoying [E(nOIIN] overwhelmed
Respect other people’s time Be considerate of your colleagues. “An , ärgerlich; hier: nervig [)EUvE(welmd]
, überfordert, überlastet
“One way to become extremely unpop- overly sunny attitude can become an- considerate: be ~ of sb.
ular is to be ‘that’ person who insists on noying, especially when those around [kEn(sIdErEt] point sth. out
, gegenüber jmdm. [)pOInt (aUt]
popping into offices unannounced,” you are pressured by deadlines or dealing rücksichtsvoll sein , etw. hervorheben
Newlands writes at Entrepreneur.com. “If with issues.” entrepreneur pop into (a place)
you constantly interrupt people’s work [)QntrEprE(n§:] [)pQp (Intu] ifml.
or stretch a 30-second question into a Listen , Unternehmer(in) , (irgendwo) hineinplatzen
10-minute tirade, you may be at the top This is one of the most basic communi- fellow employee sunny [(sVni]
[)felEU Im(plOIi:] , hier: positiv, unbeschwert
of the list of your office’s most annoying cation skills, yet one of the most difficult
, Kollege/Kollegin
co-workers.” to put into practice. “Instead of thinking supervisor
issue [(ISu:] [(su:pEvaIzE]
about the next thing you’ll say, actually lis- , Problem, strittige , Vorgesetzte(r)
Keep your emails polite ten to what the other person is telling you Angelegenheit
tirade [taI&(reId]
And don’t make nasty comments about and, if relevant, show that you remember nasty [(nA:sti] , Wortschwall
colleagues. “One bad email can perma- it in a later conversation,” he suggests. , hässlich
nently damage your relationship with
a co-worker, in addition to threatening Support others
Foto: iStock
your own professional reputation in the “Favours are an important part of doing Keep up to date with career trends at
workplace.” business,” Newlands points out. But www.business-spotlight.de/careers
might be: “like others in the company”. If you ask vague ques-
tions, you get defensive lies.
Impersonation lies. Also called “transfer lies”, these involve
“W
people taking credit for the work of others or for work when it
is difficult to determine who was responsible for the success. For
hopper”, “humbug”, “scam”. ADRIAN FURNHAM example, “I doubled sales over the year” or “I was responsible for
These are just some of the is a psychology a budget of over three million”.
professor at
nouns that describe job- University College,
Embedded lies. This is a clever way of implying experience that
interview deception. So London. His doesn’t exist. “I really enjoyed my time in Oxford” could mean
how can you recognize latest book is the person went to Oxford University — or that they worked in
The Resilient
these lies in the cat-and- a shop there.
Manager: Navigating
mouse game called a job the Challenges Errors of fact. This is the most blatant form of deception. It is
interview? of Working Life about making false claims about qualifications, business own-
Max Eggert, an international manage- (Palgrave Macmillan). ership or work experience.
ment psychologist based in Sydney, Aus- Definition lies. Lawyers and politicians are masters of this type
tralia, argues that there are many types of of lie. For example, what exactly is a company “turnaround”?
lies. They make a good checklist for the What does it mean to be in the “latest group”?
interviewer: Proxy lies. This is where the candidates get others to lie for
White lies. These are the puff statements them. They may get teachers, employers or others to lie about
that people are encouraged to write in their skills, work experience or character.
CVs, such as “I am a totally committed Use these categories to help you to identify the “impression-
team player” or “I have excellent social management” tactics used by job candidates in interviews.
skills”. The question, of course, is: who
says this? blatant [(bleIt&nt] impersonation scam [skÄm] ifml.
, eklatant, unverfroren [Im)p§:sE(neIS&n] , Betrug
Altruistic lies. Some lies cover up facts
, Identitätsaneignung
but appear to be helping others. So, bully [(bUli] , Tyrann(in) succession [sEk(seS&n]
imply sth. [Im(plaI] , Abfolge
rather than saying they left a job because committed [kE(mItId]
, etw. andeuten
the manager was a bully, a candidate will , engagiert
take credit for sth.
obscure sth. [Eb(skUE]
say they left to look for new challenges. cover sth. up [)kVvEr (Vp]
, etw. unklar machen,
[)teIk (kredIt fO:]
, etw. vertuschen , die Lorbeeren für etw.
Lies of omission. These kinds of lies verschleiern
einheimsen
are told frequently. School or university CV (curriculum vitae)
omission [EU(mIS&n]
[)si: (vi:] , Lebenslauf turnaround
marks are omitted because they were , Auslassung
deception [di(sepS&n] [(t§:nE)raUnd]
poor, or whole periods of the candidate’s omit sth. [EU(mIt]
, Täuschung, Irreführung , Kehrtwende (zum
life are left out. Dates are manipulated to , etw. weg-, auslassen
Guten)
disguise sth. [dIs(gaIz]
disguise surprisingly short periods spent proxy [(prQksi]
, etw. verschleiern white lie [)waIt (laI]
in a succession of jobs. , Stellvertreter(in)
, Notlüge; hier: harmlose
embedded [Im(bedId]
Defensive lies. Here, the candidate ob- , eingebettet; hier:
puff statement Lüge
[(pVf )steItmEnt]
scures facts with generalizations. Ask indirekt whopper
, übertrieben positive
Fotos: iStock
them about their former boss’s manage- humbug [(hVmbVg] Aussage [(wQpE] ifml.
ment style, for example, and the answer , Schwindel (puff , Lobeshymne) , hier: faustdicke Lüge
x
u W
v U X
ak
V
al
bt
am
aq
ao
bt ar
as an
ar ap
LANGUAGE
VOCABULARY
boil sth. [bOI&l] grate sth. [greIt] season sth. [(si:z&n] James is leaving school next year, and there
, etw. (auf)kochen (lassen) , etw. reiben , etw. würzen, abschmecken
is one thing he knows for sure: he wants to
burn sth. [b§:n] peel sth. [pi:&l] simmer sth. [sImE] become a (A) ch f! During his holidays, he
, etw. anbrennen lassen , etw. schälen , etw. köcheln (lassen)
often worked in the kitchen of a gourmet
cook sth. [kUk] poach sth. [pEUtS] steam sth. [sti:m]
restaurant in a nearby village. And for his last
, etw. kochen, zubereiten , etw. pochieren , etw. dämpfen, dünsten
birthday, his friends gave him a set of cooking
deep-fry sth. [)di:p (fraI] reheat sth. [)ri:(hi:t] stir sth. [st§:]
, etw. frittieren , etw. aufwärmen , etw. (um)rühren
(B) sp ns and a beautiful pair of oven
(C) gl v s.
Adjectives
The kitchen in the restaurant was very simi-
bland [blÄnd] , fade hot [hQt] , heiß; scharf rare , roh; blutig (Steak)
lar to the one in his parents’ house, just much
chilled , gekühlt overcooked [)EUvE(kUkt] savoury [(seIvEri]
, zu lange gekocht; verkocht , pikant, nicht süß
bigger. There were several gas (D) st v s,
dressed , angemacht (Salat) not just one, as at home, with integrated
oversalted [)EUvE(sO:ltId] spicy [(spaIsi]
garlicky , knoblauchhaltig (E) v ns and one huge (F) xtr ct r
, versalzen , würzig, pikant
home-made [)hEUm (meId]
pickled stale [steI&l]
h d. On high shelves along one wall, there
, (wie) hausgemacht were all kinds of (G) p ts, frying (H) p ns
, (in Essig) eingelegt , abgestanden, alt
and (I) s c p ns of different sizes, as
well as round and square (J) c k t ns.
Exercise 1: Which is it? The stainless-steel (K) w rkt ps provided
space for a huge food (L) pr c ss r
Choose the correct options without looking at the vocabulary and three (M) m cr w v s for heating
list on the left. food up quickly. And such a wide variety of
(N) sp c s! He did not even know the name
A. You don’t need much fat to get fish fingers crisp in a Teflon-coated... of half of them.
1. frying pan. 2. saucepan.
James is really looking forward to next
B. In Britain, the device above the stove is called a(n)... autumn, when his training will start.
1. extractor hood. 2. fan hood. First, of course, he will work as a kitchen
(O) ss st nt. However, with some luck
C. If you want to cook pizza or lasagne, you need a(n)... and a lot of hard work, he may become a
1. stove. 2. oven. Michelin-starred (P) ch f some day.
Answers
“Boil” vs “cook”
⋅⋅
And some fabrics must never be boil-washed:
“If you boil woollen clothes, they will shrink.” —
The English verbs “boil” and “cook” are both trans- Wenn du Wollkleidung kochst, läuft sie ein.
lated as kochen in German, but they are used diffe-
rently.Liquids boil when they are heated until they Cook refers to the preparation of food. You can cook
⋅⋅
P. chef
form bubbles and produce vapour or steam: food in various ways: by frying it, baking it, heating it O. assistant
⋅⋅
“Wait until the water boils before putting in the or, of course, boiling it:
N. spices
M. microwaves
pasta.” — Warten Sie, bis das Wasser kocht, bevor Sie die “It’s your turn to cook dinner tonight.” — Du bist L. processor
Nudeln hineingeben. heute Abend mit dem Kochen (des Essens) an der Reihe. K. worktops
⋅⋅
When you boil vegetables, eggs, pasta, etc., you leave For coffee or tea, you use the verb “make”:
J. cake tins
I. saucepans
⋅⋅
them in boiling water until they are done: “Shall I make you a cup of tea?” — Soll ich dir eine H. pans
“Soft-boiled eggs should boil for at least three Tasse Tee kochen?
G. pots
F. extractor hood
minutes.” — Weich gekochte Eier sollten mindestens In a business context, “cook the books” means to E. ovens
drei Minuten lang kochen. “change the figures illegally to make them look better
D. stoves
⋅⋅
C. gloves
People who are very angry “boil with anger” (vor Wut than they actually are” (die Bücher frisieren): B. spoons
⋅⋅
kochen): “He had cooked the books and was dismissed A. chef
“Leave her alone for a while. She’s boiling with without notice.” — Er hatte die Bücher frisiert und
Exercise 2
anger.” — Lass sie eine Weile in Ruhe. Sie kocht vor Wut. wurde fristlos entlassen. A–1; B–1; C–2
Exercise 1
Talking about
year has been so far. , Tagesordnung
Robin: OK, sure. annual performance
Claudia: So, how has it been going this year? review [)ÄnjuEl
performance
pE(fO:mEns ri)vju:]
Robin: I think I’ve had a successful start to
, jährliches Mitarbeiter-
the year and I’m on top of all my reg- gespräch
ular tasks. appraisal [E(preIz&l]
Claudia: That’s good to hear. , Beurteilung
Mitarbeitergespräche sind wichtig, um die Robin: I finished the strategy plan on time approach [E(prEUtS]
Leistung zu beurteilen. Wie ein solches in January, and we implemented it , Vorgehensweise,
Gespräch auf Englisch verlaufen könnte, Methode
in February. Also in February, I pro-
lesen Sie hier. cessed large orders from my two main asset [(Äset]
, Vermögenswert; hier:
customers and then took on two new Gewinn, Bereicherung
EASY AUDIO PLUS
customers in March.
big picture: the ~
Claudia: Yes, thanks for that. [)bIg (pIktSE] US
Robin: Oh, and they’ve both also just com- , die Gesamtperspektive
I
associates.co.uk , etw. umsetzen
Robin: Oh, one other thing: I also covered for look into sth. [)lUk (Intu]
Nick when he was off sick. , etw. untersuchen,
n recent years, many organizations have Claudia: Yes, well done, thanks. So, tell me, prüfen
moved away from annual performance where do you think you can improve ongoing [(Qn)gEUIN]
, laufend
reviews for employees and moved towards or where might you need support?
a process of ongoing feedback. If your or- Robin: Hmm. Well, I worry sometimes about on top: be ~ of sth.
[)Qn (tQp]
ganization has abandoned the traditional taking on too much. Some mentoring , etw. (gut) im Griff haben
appraisal approach, you need to be prepared and support would be useful. What
performance
to talk about your performance all year round, and do you think? [pE(fO:mEns]
not just once a year. And you need to be able to do Claudia: Yes, that’s a good idea. I’ll talk to the , Leistung(en)
this convincingly. HR department and see if we can set process sth. [(prEUses]
up an appointment for you. , etw. bearbeiten
⋅⋅
cover for you for a week and you can
How does Robin support his claim that he has go on a training course?
⋅⋅
had a “successful start to the year”? Robin: That would be great, thanks!
How does Robin show that he was thinking Claudia: I’m glad all is going well for you.
⋅⋅
about the “big picture” and not just himself? Thanks for your hard work and ded-
How does Robin show his openness to personal ication. You are an asset to the team.
development? Let’s catch up like this again soon.
⋅⋅ ⋅⋅⋅⋅
A. Starting the discussion
Robin is able to give specific examples of his Can we talk about my/your recent performance?
⋅⋅
successful performance so far this year and not Let’s talk about how your year has been so far.
⋅⋅
just general statements. Can we talk about how things are going for you this year?
Robin shows Claudia that his focus is on
⋅⋅⋅⋅
organizational improvement and not just his B. Asking for feedback and support
⋅⋅
own role. How has it been going this year?
⋅⋅⋅⋅
Robin shows that he has reflected on areas of How do you feel I/you have been doing?
personal improvement and proactively asked for Where do you think I/you need support?
support and training. How do you feel I/you can improve?
Grammar
⋅⋅⋅⋅
C. Talking about achievements
I finished the report that you asked for.
Past simple and present perfect
⋅⋅⋅⋅
I covered for… when (s)he was sick.
When speaking about specific achievements at a I improved/increased/solved/reduced/decreased...
⋅⋅ ⋅⋅⋅⋅
specific time in the past, use the past simple: I’ve started a new initiative to…
I finished the strategy plan on time in January, I’ve led some meetings about…
⋅⋅
and we implemented it in February. I’ve taken on new tasks/responsibilities/customers.
Also in February, I processed large orders from
my two main customers and then took on two D. Ending positively
⋅⋅⋅⋅
new customers in March. The employee:
Thanks very much for taking the time to talk about this with me.
When talking about general achievements at some Thanks for your support and guidance.
non-specific time in the past but with relevance to
⋅⋅ ⋅⋅⋅⋅
the present, use the present perfect: The manager:
I’ve started a new initiative to make the I’m glad all is going well so far this year.
⋅⋅ ⋅⋅⋅⋅
department more efficient. Thanks again for your hard work and dedication.
I’ve led a few meetings and I’ve collected ideas You really are an asset to the team.
from the team. Let’s catch up like this again soon.
Multi-word verbs
ANNA HOCHSIEDER
or both. Our dialogue contains examples of four is a Munich-based
different types of multi-word verbs. teacher of
English who writes
Manche Verben bestehen aus regularly in
1. Prepositional verbs
mehr als nur einem Wort. Wir Business Spotlight.
Verb + preposition + object: Contact:
erläutern die Einzelheiten.
hear from sb., wait for sb./sth. a.hochsieder@
MEDIUM AUDIO PLUS Prepositional verbs always have an object after the googlemail.com
⋅⋅
the verb and another after the preposition:
He reminds me of my father.
abandoned
Joe receives a phone call from his colleague [E(bÄndEnd]
Eva. 2. Intransitive phrasal verbs , aufgegeben; hier:
Verb + adverbial particle(s): liegengeblieben
Eva: Hi, Joe. It’s Eva. break down, pour down, give out, hurry up break down
[)breIk (daUn]
Joe: Eva! Good to hear from you. We’ve been By definition, intransitive verbs do not have an , eine Panne haben
waiting for you since this morning. object.
dreadful [(dredf&l]
Where are you? , schrecklich
Eva: I’m sorry, Joe. I’ve had a dreadful day. My 3. Transitive phrasal verbs drenched [drentSt]
car broke down on the motorway. Verb + object + adverbial particle: , durchnässt
Joe: Are you OK? fill sth. up, tow sth. away, pick sb./sth. up fix sb. up with sth.
Eva: I’m fine. I ran out of petrol and had to The object can usually come before or after the [)fIks (Vp wID] ifml.
walk three miles to the next service area particle. However, if the object is a pronoun, it must , jmdm. etw. besorgen
⋅⋅
to fill up the jerrycan. come before the particle: give out [)gIv (aUt]
, zu Ende sein;
Joe: Why didn’t you call roadside assistance? Can you pick me up? (not: Can you pick up me?)
hier: leer sein
It’s pouring down outside. Objects consisting of several words usually come
jerrycan [(dZerikÄn]
⋅⋅
Eva: Well, believe it or not, my phone battery after the particle: , Kanister
gave out. The police towed away Alice’s abandoned car.
motorway
Joe: You poor thing! [(mEUtEweI] UK
Eva: Anyway, when I got back to where I’d 4. Phrasal-prepositional verbs , Autobahn
left the car, it was no longer there. The Verb + adverbial particle + preposition + object: phrasal verb
police must have towed it away. run out of sth., get back to sth. [)freIz&l (v§:b]
, Verb mit Partikel
Joe: Oh, no! That’s terrible! Shall I fix you up The object always comes after the preposition.
pour down [)pO: (daUn]
with a taxi? However, some phrasal-prepositional verbs can
, schütten
Eva: I’m at the bus station. Do you think you have two objects: one in connection with the
pronoun [(prEUnaUn]
⋅⋅
could pick me up? Please? And hurry phrasal verb and another after the preposition: , Pronomen
up, will you? I’m drenched! Shall I fix you up with a taxi?
roadside assistance
Phrasal-prepositional verbs (and many phrasal [)rEUdsaId E(sIstEns]
verbs) are more common in informal contexts. In , Pannendienst
⋅⋅
Exercise: Make a choice often used instead: [)rVn (aUt Qv]
, von etw. nichts mehr
Shall I arrange a taxi for you? haben
Underline the correct options in bold.
tow sth. away
The meaning of many multi-word verbs is not clear [)tEU E(weI]
A. Let’s put the meeting on / off until next from the individual parts. They therefore have to be , etw. abschleppen
⋅⋅
week. learned as complete units of meaning. For example: unit of meaning
B. Please write up / down your name and fix sb. up with sth. = to arrange for someone to [)ju:nIt Ev (mi:nIN]
, Bedeutungseinheit
phone number. get something
C. The deal fell out / through because we
couldn’t agree on / with a price.
D. We ran away with / out of money, so we Answers
up (give up = aufgeben)
had to give off / up.
Foto: Gert Krautbauer
Adjective or adverb? Which form is correct? Adjective or adverb? Which form is correct?
Translate this sentence into English. Translate this sentence into German.
Word choice Business Spotlight 3/17 Word choice Business Spotlight 3/17
Business talk Business Spotlight 3/17 Business talk Business Spotlight 3/17
What does the speaker mean? What does the speaker mean?
„Dank einer Eselsbrücke verwechsle ich diese beiden Wörter “They made a profit both in the first half and the second
nicht mehr.“ half of last year.”
A mnemonic [nI(mQnIk] can be a rhyme, series of letters The German sowohl ... als auch ... is usually translated as
or a formula that helps you to remember something. For both ... and ... in English. You could also say “They made a
example, to remember how to spell “rhythm”, you could profit in the first half of last year as well as in the second
use the mnemonic “rhythm helps your two hips move”. half” or “They made a profit in both the first and second
half of last year”.
Word choice Business Spotlight 3/17 Word choice Business Spotlight 3/17
“Don’t you think that all of us deserve a bonus for “The restructuring will affect almost everybody...”
helping to meet the deadline?”
Affect is a verb: if something influences someone or
If you have done something that is worthy of being something, it affects them. “Effect” is generally used as a
honoured, the verb deserve is used. The verb “earn” noun, meaning “the result of an influence”. The verb
refers to the act of receiving (or working for) something, “to effect” is less common. It means “to cause something
such as your salary or pay. to happen” (etw. herbeiführen).
Business talk Business Spotlight 3/17 Business talk Business Spotlight 3/17
If you cherry-pick from something, you choose only the If somebody turns over a new leaf, they change their
best parts of it. behaviour for the better.
·
ruhend, bewegungslos, stationär): translator one’s appearance, “smart” auslaufen lassen. — “Because of
“Please do not open the doors until the based in Bonn. means “clean, tidy and attrac- poor sales, we discontinued
·
train is stationary.” — Bitte die Türen erst Contact: www. tive” (elegant, schick, gepflegt): this model.”
mikeseymour.com
(dann) öffnen, wenn der Zug steht. “You look smart. Do you
have a job interview?” — Du Auslaufen is also used when a
In the context of staying in hospital, we siehst schick aus. Hast du ein container doesn’t hold a liq-
·
use “in-patient” not stationary: Vorstellungsgespräch? uid as it should. In this case,
·
“Minor operations do not require Answers Business invitations may re- we would translate it as leak:
in-patient treatment.” — Kleinere Opera- expire / run out?
fer to the dress code “smart Sie haben Tinte auf Ihrer Jacke.
tionen erfordern keine stationäre Behandlung. casual” (gehobene Freizeitklei- Ihr Kugelschreiber läuft aus!
driving licence
B. When does your
tragen kannst. dung, lässig-elegant). — “You’ve got ink on your
The noun stationery refers to items used jacket. Your pen’s leaking!”
deine ältesten Jeans
bedeutet, dass du
·
for writing (Schreibwaren, Bürobedarf): kleidung“ nicht Finally, the verb “smart”
“Employees should not use company means “to hurt with a sting- Finally, auslaufen describes the
„gepflegte Freizeit-
Du gewusst, dass
stationery for personal letters.” — Mit- sen wärest, hättest ing pain” (schmerzen, wehtun, moment when a ship leaves a
·
arbeiter sollten kein Firmenbriefpapier für intelligenter gewe-
brennen): port. It is translated as put to
·
ihre persönliche Korrespondenz verwenden. sea, clear port, set sail or sail:
A. Wenn Du etwas
2. “My eyes were smarting
because I touched them after Die Titanic ist am 10. April
The shop where you buy writing materi- cooking with chillies.” — 1912 aus dem Hafen von
C. stationary
B. stationery
als is known as a stationer (Schreibwaren- A. stationers Meine Augen brannten, weil ich Southampton ausgelaufen.
laden; auch: Schreibwarenhändler(in)). sie berührt habe, nachdem ich mit — The Titanic set sail from
1.
A. If you had been a bit smarter, you would have known
A. The growth of large office-supply chains has led to the
that “smart casual” doesn’t mean wearing your oldest
decline of many independent .
jeans!
B.
M any modern hotels have stopped providing ....................................................................................................
, as most guests do not write letters ............................................................................................................
any longer.
B. Wann läuft Ihr Führerschein aus?
C. We missed our flight because we were stuck in ....................................................................................................
traffic.
............................................................................................................
Explanations
Melissa Reynolds
11 Oaktree Road
• Keep your letter short and simple. In most
cases, there is no need to include more
Taunton, Somerset than these two things: the position from
TA25 3QT which you are resigning and the date when
your notice comes into effect. Check your
Mark Stetson employment contract to make sure you get
•
General Accounting Manager the period of notice right!
Song Systems As with any business letter, don’t forget
Chard Trading Estate your own and your employer’s contact
•
Chard, Somerset details, as well as the date of writing.
TA20 9PR Address the letter to your immediate
supervisor. Depending on your corporate
12 March 2017 culture, you can use first names if you
are on first-name terms with your boss.
Dear Mr Stetson Nevertheless, keep the tone of your letter
•
formal.
I am writing to inform you that I will be resigning from my position as You do not have to explain why you
junior accountant, effective six weeks from this date, as per contract. are leaving. If you do, be polite. Don’t
My last day of employment will be 30 June 2017. criticize your company, your boss or your
colleagues. Remember: you may need a
I would like to thank you for all the support you have given me over the reference. Your letter of resignation is an
past three years. Working for Song Systems has been a rewarding expe- official document that will remain in your
•
rience, which I have very much enjoyed. However, I have been offered personnel file.
a new job opportunity that will allow me to develop my skills and gain If possible, speak to your boss first. Resign
further knowledge in my field. in person; then confirm your resignation
•
in writing.
Please let me know if I can be of any assistance in ensuring a smooth If time is short, you can give notice by
handover of my responsibilities. email. Save your letter in PDF format
(don’t forget to include your surname in
•
Yours sincerely the file name) and attach it to your email.
Thank your boss for supporting you
Melissa Reynolds and offer to help make the transition as
smooth as possible.
allow sb. to do sth. confirm sth. file name [(faI&l neIm] junior accountant period of notice save sth. [seIv]
[E(laU tE )du:] , hier: [kEn(f§:m] , Dateiname [)dZu:niE E(kaUntEnt] [)pIEriEd Ev (nEUtIs] , etw. speichern
jmdm. etw. ermöglichen , etw. bestätigen , etwa: Sachbearbeiter(in) , Kündigungsfrist
general accounting supervisor
in der Buchhaltung
as per contract corporate culture manager [)dZen&rEl personnel file [(su:pEvaIzE]
[)Äz pE (kQntrÄkt] [)kO:pErEt (kVltSE] E(kaUntIN )mÄnIdZE] letter of resignation [p§:sE(nel faI&l] , Vorgesetzte(r)
, wie vertraglich vereinbart , Unternehmenskultur , Leiter(in) der Buch- [)letEr Ev )rezIg(neIS&n] , Personalakte
transition [trÄn(zIS&n]
haltung , Kündigungsschreiben
attach sth. [E(tÄtS] effective [E(fektIv] reference [(ref&rEns] , Übergang
, etw. anhängen , wirksam give notice [)gIv (nEUtIs] on first-name terms: be ~ , Arbeitszeugnis
yours sincerely
, kündigen [Qn )f§:st neIm (t§:mz]
come into effect ensure sth. [In(SO:] resign from a position [)jO:z sIn(sIEli]
, sich duzen
[)kVm Intu E(fekt] , etw. gewährleisten handover [(hÄnd)EUvE] [ri)zaIn frEm E pE(zIS&n] , mit freundlichen Grüßen
, wirksam werden , Übergabe , eine Stelle kündigen
A black-and-white
view of trade
Für US-Präsident Donald Trump ist alles schwarz
oder weiß, dazwischen gibt es nichts. Aber wäre ein Grauton,
der beide Seiten beleuchtet, nicht häufig richtiger?
ADVANCED AUDIO
S
ometimes, I wish I could be more So anything that raises import prices will hit not only consumers
like Donald Trump. Only some- but also certain firms.
times, and only in one respect: Donald Trump seems to want to discourage imports and en-
Trump, it seems, views the world IAN MCMASTER
courage exports not only by putting direct tariffs on imports,
in simplistic, black-and-white is editor-in-chief but also by changing the corporate tax system. His proposal is
terms. No “50 shades of grey” for of Business to exempt revenues that firms receive from exports from their
Spotlight. Read
this president, indeed not even taxable income and also to prevent firms from deducting the
his weekly
one shade of grey as far as I can see. blog on global costs of imports when calculating their taxable profits.
No doubt, this makes life easier for the business at www. This “border adjustment” would be a significant and com-
US president. But the problem — and this business-spotlight. plicated change to the tax system. It is not at all clear whether
de/blogs
is why I don’t really want to be like Trump Congress would support such a change, or whether it would
— is that such simplistic viewpoints are be compatible with the rules of the World Trade Organization
normally totally wrong. Contact: (WTO).
Take, for example, Donald Trump’s i.mcmaster@ Further, if such a change were introduced, what would its
spotlight-verlag.de
view of international trade. The US econ- impact be? Some experts believe it would simply lead to a fur-
omy has a huge balance-of-payments ther rise in the value of the dollar. And this, other things being
deficit with the rest of the world, mean- equal, would hit US exports and boost US imports, the opposite
ing that it imports more than it exports of what Donald Trump intends. In the end, there might be no
and borrows from the rest of the world to reduction in the US’s balance-of-payment deficit.
finance the difference. These are complex matters and there are no easy answers. But
Trump seems to believe that this defi- one thing is certain: complexities have no place in Trump’s black-
cit is destroying (manufacturing) jobs in and-white world.
the US and has to be closed. In the Trum-
pian world, imports are bad and exports
are good. boost sth. [bu:st] corporate tax other things being equal
, etw. ankurbeln [)kO:pErEt (tÄks] [)VDE TINz )bi:IN (i:kwEl]
To see how absurd this simplification , Unternehmenssteuer , unter sonst gleichen
close a deficit
is, imagine an economy that exports [)klEUz E (defEsIt] deduct sth. [di(dVkt]
Umständen
everything that it produces. Such an econ- , ein Defizit beseitigen , etw. abziehen revenues
Fotos: iStock; Shutterstock; Gert Krautbauer
omy would receive money from abroad compatible: be ~ with sth. exempt sth. from sth.
[(revEnju:z]
, Einnahmen
but, unless it also imported goods, its ➻ [kEm(pÄtEb&l] , mit etw.
in Einklang stehen
[Ig(zempt frQm]
, etw. von etw. befreien; simplistic
people would have nothing to consume:
For more on this hier: ausnehmen [sIm(plIstIk]
no food, no clothes, no houses, no televi- subject component part
, allzu simpel
[kEm(pEUnEnt pA:t] impact [(ImpÄkt]
sions, nothing. You can listen to , Bestandteil, Bauteil , Auswirkung(en) tariff [(tÄrIf] , Zoll
Back in the real world, imports are Ian McMaster talking
about trade and tariffs consumer goods manufacturing taxable
not only consumer goods, they are also on Business Spotlight [kEn(sju:mE gUdz] [)mÄnju(fÄktSErIN] [(tÄksEb&l]
component parts of exported goods. Audio. , Konsumgüter , Fertigung, Produktion , steuerpflichtig
barely [(beEli]
, kaum
boredom [(bO:dEm]
, Langeweile; hier:
Eintönigkeit
cruise-ship tour
[(kru:z SIp )tUE]
, Kreuzfahrt
A
lassen
re you two from my lawyers? I told the hospi- try and confuse me. But I’d like to see how successful here we go
tal to call you a long time ago. I’m here because they’d be negotiating with one of those Soviet indus- [)hIE wi (gEU]
, jetzt geht’s los
of a little health issue I had the other day, but I trial managers I had to deal with back in the 1960s.
hold up [)hEUld (Vp]
need you because of a problem I have with my Those two can barely drink a cup of tea, let alone a
, sich halten; hier: gut
grandchildren. I want you to listen to a record- bottle of vodka over breakfast! laufen
ing I made of a phone call they had last week, issue [(ISu:] , Problem
talking about me. Then you’ll understand what I’m “Very good. I got Johannes to come and tell them
joint company directors:
saying. So are you both listening? ARE YOU LIS- about some of the sales trips he used to take with make... ~
TENING? This is important. Here we go… Grandad. They loved him!” [)dZOInt )kVmpEni
dE(rektEz]
, (zwei oder mehr
“Hello?” Johannes Götz is a friend of mine, and my first sales- Personen) gemeinsam
“Hi, Julia. George here. How are things?” man in Germany. He retired ten years ago now, plays die Geschäftsführung
übertragen
golf and goes on cruise-ship tours with his wife, Lotte.
There they are — the little worms! I should never Says it makes them very happy. The boredom would lawyer [(lO:jE]
, Anwalt/Anwältin
have made them joint company directors — in my kill me. Anyway, George and Julia’s grandmother
let alone [)let E(lEUn]
company, which I created from nothing! It took me divorced me a long time ago. Sandra said I loved the
, ganz zu schweigen von
60 years, but I’ve built a business company more than her, which was true, actually.
LET ALONE A How was the sales workshop?” “Hmm…” salesman [(seI&lzmEn]
, Verkäufer, Handels-
Fotos: iStock; Shutterstock
BOTTLE OF That’s how they always talk! That “Hmm…” is all you need to hear if you want to
vertreter
VODKA OVER
sales office [(seI&lz )QfIs]
They think they’re so clever just be- know what they think of me. “Hmm…” really means: , Vertriebsstelle
cause they went to university. They “Grandad is being difficult to work with and he won’t
BREAKFAST” use all this economic nonsense to listen to me.” But it gets worse!
worm [w§:m] ifml.
, hier: Fiesling
“IF THEY
[kE)m§:S&l (eIdZEnt]
not drugged, I see things clearly. I see what they’re , Handelsvertreter(in)
trying to do. They’re trying to steal my company from “He’s doing this in Shang-
me, and that makes me angry. ENTERTAINED hai? Jesus, Julia, he’s putting
control one’s temper
[kEn)trEUl wVnz (tempE]
“Will he agree to talk to the banks, do you think? they entertained government damn you
If we’re serious about expanding into China, we
need to borrow money from them.”
OFFICIALS AND officials and anybody finds
out, then it’ll be seen as corrup-
[(dÄm ju:] ifml.
, verdammt noch mal
“I don’t know. He’s suspicious of banks…” ANYBODY FINDS tion. It’s not like 40 years ago.
drug [drVg]
, Medikament
See? She’s criticizing me again. But it’s common OUT, IT’LL You can’t do that sort of thing
any more, and China has really
drugged: be ~ [drVgd]
, unter Medikamenten
sense. Never let the banks get their hands on your
company. They’re vultures.
BE SEEN AS tough regulations. We have to
stop this! Can you cancel the
stehen
CORRUPTION” cards?”
lose one’s temper
[)lu:z wVnz (tempE]
, in Zorn geraten
“He’s so volatile. It’s going to be difficult… as long
as he’s around.” I had a little situation when I lost my temper at a memory centres
[(memEri )sentEz]
petrol station because I couldn’t pay with any of my , hier: Erinnerungs-
Did you hear that last part? No? Damn you, LIS- credit cards. I couldn’t believe they would actually vermögen
TEN! I’m sorry, I didn’t mean to shout at you, Miss… cancel them all, but they did. So, I want to… other way round: the ~
Miss… whatever your name is: “…as long as he’s [)VDE weI (raUnd] UK
, umgekehrt
around.” Do you hear it now? Good! You see, this is Much later, Julia Hill and George Mellon left the hos-
where they start plotting to get rid of me. pital and drove slowly back to the office. platinum [(plÄtInEm]
, Platin
“That was strange,” said Julia. “Why didn’t he rec-
plot [plQt]
“George, I think we may have to intervene in ognize us?”
, sich verschwören
some way. You know, what worries me most is this “The doctor thinks he had a small stroke as well as
sensible [(sensEb&l]
new commercial agent he’s hired in China, Eric a heart attack,” said George. “And it has damaged his , vernünftig, sinnvoll
Lin.” memory centres. But it was lucky the hospital called
stroke [strEUk]
“The man he visited in Shanghai? The one with us and not the lawyers. It could have caused compli- , Schlaganfall
all the business connections?” cations. We’ll have to get ownership transferred to us suspicious: be ~ of sb.
immediately. It’s the only sensible thing to do to keep [sE(spISEs]
Lin is good. He respects me and he has excellent the company going.” , jmdm. argwöhnisch
gegenüberstehen
contacts. “Of course.” Julia was silent for a while, looking
out of the passenger window. “Do you think we were tough [tVf] , streng
“Yes, but did you know Grandad has given him in any way responsible for this?” she asked finally. volatile [(vQlEtaI&l]
, unberechenbar
a platinum American Express card, without asking “Julia,” said George, keeping his eyes fixed on the
us? I only found out yesterday, when both their No- road, “we’ve done absolutely nothing wrong. It’s not vulture [(vVltSE]
, Geier
vember bills arrived on my desk. The two of them our fault that he can’t control his temper, is it?”
Answers
ling his credit cards.
Exercise: Reading comprehension
instead of just cancel-
their concerns openly
have communicated
How well did you understand our short story? Test yourself with these questions. because they should
the grandchildren,
of his company, and
A. What is the relationship like between the old man and his grandchildren? hand over control
he is unwilling to
grandfather, because
C. All of them: the
B. What step did Julia and George take that made their grandfather so angry?
credit cards.
B. They cancelled his
out of his company.
are trying to drive him
C. Who is to blame for the problems in the relationship between Julia, George and their grandfather?
A. Bad. He thinks they
comprehension
Exercise: Reading
John: We’ll give him a call as soon as we land. I affect sth. [E(fekt]
, sich auf etw. auswirken
expect they’ll lay on some buses for us.
Andrea: Where will they take us? aircraft [(eEkrA:ft]
, Flugzeug
John: To Heathrow, I imagine. But it will take
apologize for sth.
quite a while. The bus trip will be a good
[E(pQlEdZaIz )fO:]
couple of hours even if the traffic is OK. , sich für etw. ent-
Andrea: Oh, well. At least we’ll be in the UK! schuldigen
buy sb. dinner [)baI (dInE]
Bad weather: Arrival , hier: jmdn. zum Abend-
no way essen einladen
Pilot: Buses have been arranged to take you to
to land today
Heathrow. Go through immigration and cab [kÄb] , Taxi
Andrea: I talked to Mike before we boarded. He’ll John: That was a good idea of yours to take the lift fog [fQg] , Nebel
check arrivals on his phone before coming rather than the escalator — it saved a few inbound [(InbaUnd]
to meet us. seconds and got us to the head of the queue. , ankommend
John: Good. Otherwise, he could be waiting for Andrea: I feel sorry for the people waiting for their inconvenience
quite a while. luggage. It could take a long time before [)InkEn(vi:niEns]
, Unannehmlichkeit(en)
they get their buses.
lay sth. on [)leI (Qn]
The diversion John: Oh, well. At least we’ve arrived safely. What
ifml. , etw. bereitstellen
Pilot: I’m sorry to have to tell you that the did Mike have to say?
luggage [(lVgIdZ]
weather conditions in London have got Andrea: He said to give him a call when we’re on , Gepäck
much worse in the last hour. No flights the M25 and he’ll head out to meet us then.
M (motorway) [em] UK
are being allowed to land. We have been John: It’s really nice of him to help us out like , A (Autobahn)
Fotos: iStock; Gert Krautbauer
diverted to Birmingham. Our ETA at East this. We could have got a cab.
make sth. [meIk]
Midlands Airport is 14.30. I’m sorry for the Andrea: We’ve known each other for years. I always , hier: etw. erwischen
inconvenience. I’ll let you know the trans- look after him when he comes to Dortmund. queue [kju:] UK
fer arrangements as soon as I hear more. John: Perhaps we can buy him dinner tomorrow , Schlange
Andrea: Oh, dear. I hope Mike realizes what’s hap- as a way of saying thanks. take-off [(teIk Qf]
pened. Andrea: Good idea. Let’s ask him if he’s free. , Start
➳
Subscribers to Business Spotlight
Use our Key Words list to learn vocabulary from the can download a PDF of these
current Business Spotlight. The definitions will help you key words as well as a complete
vocabulary list (English–German)
understand the words — and build your vocabulary. for each magazine at
www.business-spotlight.de/words
VERBS
circle round UK (of a plane) to remain in flight near an airport until permission to land is given Warteschleifen fliegen
contract sth. out to move from doing something within an organization to having it done by an etw. (außer Haus) vergeben
external company
cover for sb. to do a colleague’s work when they are ill or on holiday jmdn. vertreten
curb sth. to limit something, usually something negative etw. eindämmen
double-check sth. to check or examine something again etw. nochmals prüfen
fall behind to fail to keep to a planned work schedule in Verzug geraten
harm sb. to cause someone damage jmdn. schädigen
resent sth. to be angry about something sich über etw. ärgern
win sb. over to persuade someone jmdn. überzeugen
Home alone?
Ist das Arbeiten von zu Hause aus wirklich effektiver? Oder gibt es zu
viele Ablenkungen und verwischen sich die Grenzen zwischen Arbeit und Privatem?
JULIAN EARWAKER wollte das herausfinden.
MEDIUM
Y
ou do know I work at home? I’m
58%
tween Andy and his wife after she
had booked a door repair company to
Experienced
come on a day when only Andy was home. workers
Andy is a product manager with a glo-
bal technology company and works from
32%
the family home in Surrey, south-east
England, four days a week. He has a ded-
Senior-level senior-level manager
[)si:niE )lev&l (mÄnIdZE]
icated office, complete with desk, chair, managers , Manager(in) der
oberen Führungsebene
computers and telephone. At his feet lies
what he calls his “biggest distraction”:
39%
Milo, the family puppy.
Research from the Office for National
Working
Statistics (ONS) shows that 4.8 million parents
people, or 15.1 per cent of the UK work-
force, now work mainly or wholly from
21%
home. Globally, the terms “remote work-
ers”, “digital nomads” and “distributed
Introverts
teams” are becoming more common. introvert [(IntrEUv§:t]
So why do they do it? According to The , introvertierte Person
Guardian, it’s the “freedom and flexibility”
that attracts most people. Homeworking Source: FlexJobs’ “5th Annual Super Survey”
, eine Herausforderung
attitude where you say, ‘I’ve got to get this darstellen, schwierig sein
[(QfIs )aUEz]
setting [(setIN]
, Büro-, Arbeitszeit
done’.” , Umfeld
Recommended
for you
Verbannen Sie die englische
Sprache nicht an den
Arbeitsplatz! Mit Büchern,
Kunst und anderen Genüssen
räumen Sie ihr auch in Ihrer
Freizeit einen Platz ein.
Von MARGARET DAVIS
MEDIUM
Beijing beauty:
PHOTOGRAPHY Pieter Hugo photograph
on view in Wolfsburg
“Between the Devil and the Deep Blue Sea” is
the title of an exhibition by South African pho-
tographer Pieter Hugo, on view at the Kunst-
museum Wolfsburg until 23 July. Hugo, who DVD
was born in Johannesburg in 1976, specializes Life in Squares is a three-episode BBC production about the Blooms-
in photos of marginalized characters — albinos, bury Group — the writers and artists around sisters Virginia Woolf
AIDS sufferers, the homeless. He won first (1882–1941) and Vanessa Bell (1879–1961). Among their progressive
prize in a 2005 World Press Photo competition friends was the economist John Maynard Keynes (1883–1946). This
for his portrait of a man with a hyena. This is his is a fascinating portrait of some of the most radical figures of 20th-
first exhibition at a museum in Germany. century art and literature, with a strong cast of young British actors,
www.kunstmuseum-wolfsburg.de including James Norton and Phoebe Fox.
(though not on race days in [get )tQp (mA:ks] UK trace sth. [treIs]
early May). , Bestnoten bekommen , etw. nach-, rückverfolgen
http://kybourbontrail.com
distillery [dI(stIlEri] , Brennerei
downs [daUnz] , Hügelland
mint julep [)mInt (dZu:lIp]
BOOK
, Cocktail aus Whisky, Zucker(sirup), “All of the energy and strategy
gestoßenem Eis und Minze behind a book cover underlines
trail [treI&l] , Pfad; hier: Route a depressing fact: the terrifying
number of books published in
the world every year, and the
few that are actually bought and
Kentucky’s read,” writes Jhumpa Lahiri in
own: Maker’s The Clothing of Books (Vintage).
Mark bourbon
Originally presented as a speech,
in Italian, it is part of a series of
essays in small paperback format.
Delicious: sustainable
fish and chips terrifying [(terEfaIIN]
, erschreckend
WEBSITE
Where would you like to be right now?
Beside a mountain lake? Listening to the
wind in the trees? Or perhaps you’d rath-
er be up above the clouds. The meditation
and mindfulness site Calm.com can take you
to all those places and many more. This is
a useful site for a short break at work (see
Business Spotlight 2/2017) or at home.
https://www.calm.com
Mindfulness:
break [breIk] mindfulness
Fotos: iStock; PR
a mountain
, Pause; hier: Auszeit [(maIndf&lnEs]
lake to help
, Achtsamkeit
you meditate
SONDERANGEBOT WÖRTERBUCH
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FEEDBACK
READERS’ LETTERS
JARGON BUSTER
escalate
➻ Example ➻ Explanation
“It’s time to escalate that plan to In standard English, “escalate” is a verb meaning “to increase rapidly” or “to become more
upper management.” intense”, as in: “The war has escalated.” In business English, it means “to refer something
(such as a problem) to a higher level in an organization in the hope that it will be resolved”.
Risks: how
Managing risks
well do you Risks are an unavoidable part
manage them? of business life. But how well
do you manage them? In our
next Business Skills article,
we provide tips to help you .
Canada’s economy
On 1 July, Canada celebrates
its 150th birthday. We look
at the country’s economic
prospects, as well as at the
challenges it faces.
SKILL UP!
Emails
In our next Skill Up! booklet,
we give you the vocabulary
and expressions you’ll need
for writing emails at work.
impressum kundenservice
Herausgeber Rudolf Spindler Verlag und Redaktion Gesamt-Anzeigenleitung Jörg Bönsch, Thierry Kraemer ABO BEZUGSKONDITIONEN
Spotlight Verlag GmbH Matthias Weidling Mörikestraße 67, 70199 Stuttgart Spotlight Verlag GmbH JAHRESABO (6 AUSGABEN)
Chefredakteur Dr. Ian McMaster
Postanschrift: Tel. +49 (0) 40-3280-142 Tel. +49 (0)711/96666-560 Kundenbetreuung, Postfach 1565,
Geschäftsführende Redakteurin Postfach 1565, matthias.weidling@zeit.de Deutschland € 75,00 inkl. MwSt. und
Fax +49 (0)711/96666-561 82144 Planegg
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business@spotlight-verlag.de
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Illustration: iStock
to change the
time zones means you have limited op- lead a global team, you can lead any team.
portunities to speak with them. That
cultures of
means that misunderstandings flourish. day-to-day [)deI tE (deI] get in the way (of sb./sth.)
In the office, you can see when someone , tagtäglich [)get In DE (weI]
, (jmdm./etw.) im Weg
to make the
up. Walking 5,000 km to your global col- etw.) auswirken
league’s desk is not a realistic option. eat out [)i:t (aUt]
glue [glu:]
, essen gehen
most of them
The solution is simple: buy a ticket and , Kleber; hier: Bindeglied
visit your team. Social time is as impor- ensure sth. [In(SO:]
idiom [(IdiEm]
, etw. sicherstellen
as they are
tant as business time. You have to invest , (idiomatische) Rede
flourish [(flVrIS] wendung
in building both professional and person-
, gedeihen; hier: leicht
al trust. Eating out is not a waste of time: it mislead (sb.) [mIs(li:d]
entstehen
Foto: privat
Über 50 Berlitz Center in Deutschland – auch in Ihrer Nähe. Wir beraten Sie gerne!
www.berlitz.de
SKILL UP!
Ausgabe
➳ 44
➺
CONTENTS
Have
a good
DAGMAR TAYLOR
Language author
business@spotlight-
trip!
verlag.de
2 SKILL UP!
CONTENTS
Key vocabulary
Here, we present the essential vocabulary for
At the airport
airport , Flughafen
arrivals , Ankunft(bereich);
talking about travel and flying. Landungen
bag-drop facility
, Gepäckabgabe
baggage carousel [)kÄrE(sel]
, Gepäckförderband
baggage reclaim/ claim US
, Gepäckausgabe, -rückgabe
baggage trolley (US cart)
, Gepäckwagen
barrier , Sperre, Schranke
(biometric) passport
Types of travel [)baIEU(metrIk]
, (biometrischer) Pass
Main categories space travel , (Welt-)
air travel , Reise(n) mit dem Raumfahrt body scanner
, Körperscanner
Flugzeug; Flugreise speciality travel , Spezial-,
car travel , Reise(n) mit dem Fachreise Border Force officer US
, Grenzkontrollbeamter/
Auto; Autoreise time travel , Zeitreise
-beamtin
coach UK / bus travel world travel , Weltreise
, Reise(n) mit dem Bus; Busreise
cancelled , annulliert
4 SKILL UP!
WORD BANK
SKILL UP! 5
IN CONTEXT
Making plans
On the next six pages, we present dialogues with key
phrases and expressions you might need for making
travel arrangements and while you’re travelling.
6 SKILL UP!
IN CONTEXT
Hi Vernon
Just to let you know that I’ve booked my flights. I’m flying into
Heathrow on Wednesday morning at 9.45, so if all goes well, I should
be at your office by about 10.30.
And it looks like we’ll be able to get in a game of golf — I managed to
book a flight back to Aberdeen on Saturday evening.
Cheers fly into (an airport) , hier: (an einem Flughafen)
Eric landen
get sth. in , etw. einlegen
3. Hotel confirmation
Dear Mr Forbes
Thank you for your reservation and for choosing The Camberwell
Hotel. I can confirm that we have reserved a double room for you
from Wednesday 24 May, for three nights.
The total price for your three-night stay is £456, including a full
English breakfast and overnight car parking if required. All rooms
are non-smoking, have private bathrooms, complimentary Wi-Fi, tea/
coffee-making facilities, a hairdryer and an in-room safe.
If you have any questions, please do not hesitate to contact me.
Kind regards complimentary Wi-Fi , kostenloses WLAN
Maureen Fagan tea/coffee-making facilities , Möglichkeit zum
Tee-/Kaffeekochen
SKILL UP! 7
IN CONTEXT
4. Passing through security Eric: Hi, there. You can put mine in
Security officer: Could you place the hold if you like. Will I have to
any laptops or tablets in the tray, pick it up from baggage reclaim?
please? Do you have any sharp Gate agent: No, sir. It’ll be waiting
items or liquids in your bag? for you at the bottom of the steps
Eric: No sharp items, and my toi- when you exit the plane. I’ll just
letries are here. Do I have to take get you a bag tag. Can I see your
my boots off? boarding card, please?
Security officer: Yes. Put them in Eric: It’s on my phone. Here it is.
a separate tray, please. And when Gate agent: Thanks. Can I stick the
you’re ready, you can step through stub on the back of your phone?
the scanner. Eric: Sure, go ahead.
5. Boarding
Announcement: Flight BA 1309 to
London Heathrow is now ready for 6. On the flight
boarding. Please have your board- Flight attendant: Can I offer you
ing pass and passport or ID ready anything to drink?
for inspection. We have a very full Eric: Could I have a coffee, please?
flight this morning, so if any pas- Flight attendant: Certainly.
sengers would care to volunteer Would you like milk and sugar
to put their bags in the hold, please with that?
step forward. Thank you. Eric: Just milk, please.
8 SKILL UP!
IN CONTEXT
The Situation:
Eric has arrived at Heathrow airport and is trying
to make his way into central London.
SKILL UP! 9
IN CONTEXT
There at last
On these two pages, we present
phrases for changing plans and
checking in.
How to say it
In this section, you’ll find a collection of the phrases and expressions
used in the dialogues on the previous pages (pp. 6–11).
The number (1–12) after each of the phrases refers to the dialogue it
was taken from.
A safe haven
Skill Up! Audio
There are many words in German and English You can do an
that sound similar but have very different exercise on
meanings. They are called “false friends”. Business Spotlight
Audio.
HAVEN COFFER
HARBOUR SUITCASE
(Steuer-)Oase; Geldsäckel
kleine Anlegestelle ● Fundraising is one way to
Travel time
How many verbs and adjectives do
you know that sound natural with
“travel”? Take a closer look at
our overview of travel collocations
and learn how to use them.
Adjectives with
“travel” On business
cheap travel , billiges Reisen Clive: And does your job involve
concessionary travel UK a lot of long-distance
, verbilligte Fahrten/Reisen
travel, Stan?
domestic travel , Inlandsreise
Stan: A fair bit. Not too much
educational travel
overseas travel, though.
, Bildungsreise
first-class travel
As long as it’s first-class
, Reisen erster Klasse travel, I don’t mind.
foreign travel , Auslandsreise
frequent travel
, häufiges Reisen
high-speed travel , Reisen
domestic
educational
mit hoher Geschwindigkeit foreign
medical
long-distance travel long-distance
, Langstreckenreise
recreational
overseas
luxury travel , Luxusreise
medical travel
, Medizintourismus
overseas travel , Fernreise adjectives + travel
recreational travel
, Freizeitreise
Illustration: Bernhard Förth
freely
regularly
widely independently
fast
separately
slowly
together
back abroad
back and forth far
home further (afield)
Travel far?
Stan: What about you,
Clive? Do you have Adverbs with
to travel abroad for “travel”
work? travel abroad travel home
, ins Ausland reisen , heimreisen
Clive: No, not at all. I travel
travel back travel independently
regularly, but I don’t
, zurückreisen , allein (ver)reisen
have to travel far.
travel back and forth travel north(wards)
, hin- und herreisen , nach Norden reisen
travel economy class travel regularly
, in der Economy- , regelmäßig
klasse reisen (ver)reisen
Collocations are combinations travel far travel separately
of words that are frequently used , weit reisen , getrennt (ver)reisen
together. They sound natural to travel fast travel slowly
native speakers of English, but are , schnell reisen , langsam reisen
often unfamiliar to learners of the
travel first class travel south(wards)
language, especially when there , erster Klasse reisen , nach Süden reisen
isn’t such a combination in their
travel freely travel together
first language.
, ungehindert reisen , gemeinsam
Use the mind maps on these
travel further (afield) (ver)reisen
pages to help you learn common
, weiter weg travel widely
collocations with “travel”.
(ver)reisen , viel reisen
SKILL UP! 17
ESSENTIAL IDIOMS
Life is a
journey First, read the two
versions of the short
conversations. Then
Travel is a good source of cover up the idiomatic
idiomatic expressions — and version and read the
not just for talking about simpler version again.
Can you remember
travelling. You can learn them how to say the same
in the short dialogues below. things idiomatically?
Living out of Check that you’ve
a suitcase
understood them
with our translations.
First, the idiomatic way
Bonnie: I love getting up at stu-
pid o’clock! First, the idiomatic way
Cliff: I know. Just like you love Lewis: The hotel’s close to the
living out of a suitcase. centre, but off the beaten track.
Bonnie: Exactly. I’d better get a Clark: Sounds right up my street.
move on — I have to be at the air- Lewis: I’ll book it now. We don’t
port at six. want to miss the boat.
stupid o’clock: at ~ live out of a suitcase off the beaten track miss the boat ifml.
UK ifml. , in aller , aus dem Koffer , abgelegen, abseits , die Gelegenheit/
Herrgottsfrühe, zu leben vom Rummel den Zug verpassen
unchristlicher Zeit get a move on ifml. right up sb.’s street:
Fotos: iStock
The future
Knowledge of the basics of English grammar will help you to
communicate clearly and confidently. Here, we present the
structures you need to talk about future travel arrangements.
There are several future tenses in We use will when we are making
English. In this section, we present neutral predictions:
four of the most commonly used. It’ll be all right.
This won’t take long.
1. The will-future
The will-future is also called Will is also often used in newspa-
the future simple. We use the per reports, formal written letters
will-future when we decide to do and documents:
something in the future at the The ferry goes directly to the is-
time of speaking. We call this a land and will drop passengers at
spontaneous decision: Haad Farang.
I haven’t heard back from the car Passengers who are denied a
rental company. I’ll give them a place on their flight will be en-
call later today. titled to fixed rates of compen-
I’ll send you an email with the sation.
dates and times, OK?
2. The present simple
We use the future simple when we The present simple can have a fu-
make a spontaneous offer: ture meaning when we talk about
I’ll walk you to your hotel. timetables (for buses, trains or
I’ll call a taxi for you. planes) or schedules (for concerts,
films or theatre):
We often use will after I think... : When does Simon’s plane get in?
I think I’ll try and get the earlier His plane gets in at five.
flight. And what time does the film
I don’t think I’ll have time to do start?
any sightseeing, unfortunately. The film starts at seven.
Test yourself!
See how well you know the words
and phrases presented in this
booklet by doing the exercises below.
Cover the answers at the bottom of
page 23. 2. What could you say in the
following situations?
Answers:
1. A. scanner; B. baggage reclaim; Answers from page 3:
C. taxi rank; D. congestion; A. hurry
E. reservation B. “I could come down on Wednesday.”
2. A. “I’m sorry. I’m in Los Angeles that / “How about...?”
week.”; B. “Would Monday or Tuesday C. suitcase
suit you better?”; C. “Could you drop D. car travel, train travel, space travel
me at the Ritz, please?” / “The Ritz, (more options on page 4)
please.”; D. “I’m probably not going to E. “Would that work for you?” / “Is that
get there by 11 now.” OK?” (more options on pages 12–13)
3. A. suitcase; B. guest house;
Illustration: Bernhard Förth
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