# Hours

SF course Sales Force Modules # Days

code ILT - ILT - Lab
Lectures

SLS101 Sales Cloud Training for Sales Reps (SLS101) 1 3 5

Sales Cloud Training for Sales Managers

SLS201 1 3 5
(SLS201)
Service Cloud Essentials for Agents
SVC101 2 6 10
(SVC101)
Service Cloud Essentials for Managers
SVC201 2 6 10
(SVC201)
Salesforce Proficiency Pack for
SPPA 30 12.5 7.5
Administrators
# Hours Transfer Price to Lithan
including Lab for 6 months
and Student Course Ware
e-learning Total (SGD)

0 8 500

0 8 500

0 16 500

0 16 500

12 32 500
 Assessmen
Assessment
S/N Learning Unit Learning Outcome Method t Duration
(Minutes)

Introduction to Sales Understand and design process for your

1 Project Report 2
Process enterprise for QuickDesk CRM

Learn different methodologies to

2 Generating Leads Project Report 5
generate leads using QuickDesk CRM

Learn how to qualify leads using Quick Project

3 Qualifying Leads 3
Desk CRM Presentation

Learn how to do inside sales calling,

Project
4 Cold Calling 2.0 generate appointments and do 3
Presentation
telemarketing using QuickDesk CRM

Learn how to manage Events, Project

5 Outbound Prospecting Networking and Door Canvassing 5
Presentation
activities using Quick Desk CRM

Learn various effective selling Project

6 Victory Pitch 3
methodologies using QuickDesk CRM Presentation

Learn how to do Email Marketing using

7 Email Marketing Project Report 3
Quick Desk CRM

Learn how to get advocates of your

8 Referrals products / solutions using Quick Desk Project 3
Presentation
CRM

Learn how to do online demos of your Project

9 Sales Presentations solutions and products using QuickDesk 3
Presentation
CRM

30
Total Delivery Hours 60.5
 Duration for Instructional
Instructional Methods Method7 (minutes)
CR EL PP OJT
Didactic (e-learning and 60 60 - -
orientation)
Modeling (Lab and Project) - - 180 -
Dialogic (Mentoring) 120 - - -
Didactic (e-learning and 60 90 - -
orientation)
Modeling (Lab and Project) - - 180 -
Dialogic (Mentoring) 120 - - -
Didactic (e-learning and 60 90 - -
orientation)
Modeling (Lab and Project) - - 180 -
Dialogic (Mentoring) 120 - - -
Didactic (e-learning and 90 - -
orientation)
Modeling (Lab and Project) - - 180 -
Dialogic (Mentoring) 120 - - -
Didactic (e-learning and 90 - -
orientation)
Modeling (Lab and Project) - - 180 -
Dialogic (Mentoring) 120 - - -
Didactic (e-learning and 90 - -
orientation)
Modeling (Lab and Project) - - 180 -
Dialogic (Mentoring) 120 - - -
Didactic (e-learning and 60 - -
orientation)
Modeling (Lab and Project) - - 180 -
Dialogic (Mentoring) 120 - - -
Didactic (e-learning and 60 - -
orientation)
Modeling (Lab and Project) - - 180 -
Dialogic (Mentoring) 120 - - -
Didactic (e-learning and 90 - -
orientation)
Modeling (Lab and Project) - - 180 -
Dialogic (Mentoring) 120 - - -
1260 720 1620 0
60.5
 Function

Financial Accounting

Cost Accounting

Marketing

Sales

Human Resources
 Analytics Area
GL Account Planning and Analysis (Budget Vs Actual)
Financial Ratios - Planning and Analysis (Debt to Equity, Interest on Debts, Capital Employed and Returns, Market Value etc.)
P & L - Planning and Analysis
Credit Risk Analysis
Cash Flow Analytics (Net Cash flow, Actual Receivables Vs Sales Ratio etc.)
Customer Classification
Aging Analysis (Receivables & Payables)
Inventory Turn
Asset Analysis
Cost Analysis - by Cost Head, Cost Center (Actual Vs Budget)
Profitability Analysis - by Product, Geography, Product Line, Customer
Profitability Simulations - by various cost heads and revenue (What..if)
Cost per Employee
COGM Vs COGS
Profit Variance Analysis
Campaign Analysis - by Product, Sales Group / Personnel / Channel / Geography
Channel ROI - by Product, Sales Group / Personnel / Geography
Marketing spend - by Product, Sales Group / Personnel / Channel / Geography
Channel Analytics (described more in detail)
Revenue - by Product, Sales Group / Personnel / Channel / Geography (Plan Vs Actual)
Revenue - Highest to Lowest by Sales Person, Product, Channel,
Conversion Times - Highest to Lowest by Sales Person, Product, Channel
Conversion Ratio - by Product, Channel
Net Sales Vs Profit
Sales Variance Analysis (which of the factors - price, volume, cross selling etc cause the variance)
Employee Capability Analytics (qualifications, skills, etc)
Employee Capacity Analytics (Capacity from Revenue perspective)
Employee Churn Analytics
Recruitment Analytics (Channel, Cost, Time to On-board, Fall out rate, Plan Vs Actual etc)
Training Analytics
Employee Performance Analytics (Plan Vs Actual)
Sales Cloud Training for Sales Reps (SLS101)
Sales Cloud Training for Sales Managers (SLS201)
Service Cloud Essentials for Agents (SVC101)
Service Cloud Essentials for Managers (SVC201)
Salesforce Proficiency Pack for Administrators