A methodological approach for effective and

sustainable strategic planning in Independent

Authorities: the case of the Hellenic
Ombudsman
ODYSSEAS KOPSIDAS, LABRINI MOTSIA, STEFANOS
POLYMENOPOULOS, ATHANASIOS RAPTIS, ADAMADIA
SIMOPOULOU, ATHANASIOS GEGKAS

National School for Public Administration and Local Government, 211 Pireos Str.,17778,
Tavros, Athens, Greece

Corresponding author: your@emailaddress.xxx

Abstract: This research project aims to develop a Strategic Plan. This plan is to be adopted
by an Independent Authority, the Ombudsman which is a part of Hellenic Public Admin-
istration. The Bryson model of strategic public administration was selected. All the steps of
strategic planning, strategy selection and strategy implementation, as well as the definition
of operational objectives and how to monitor their achievement are presented in detail. The
entire effort to implement strategic planning is based on the statute 4369/2016, which, to-
gether with statute 3230/2004, constitutes the institutional framework for the Hellenic Pub-
lic Administration Office regarding the system of strategic administration and performance
management. However, the key reason for the decision to implement a strategic plan is the
Authority's own willingness to improve its services and become more effective in the criti-
cal role it plays in citizen and public administration. The external environment of the Om-
budsman is then analyzed using the PESTEL Analysis. After the PESTEL Analysis it is
used the SWOT Analysis. It is also used the Balanced Scorecard business model to specify
strategic goals in business and develop measurement metrics. The final product of the stra-
tegic planning of the Ombudsman is that the focus is placed on the citizen as a user of the
services of this Independent Authority and the other dimensions are set in such a way as to
allow and guide its quality service.

Keywords: strategic management, ombudsman, public administration, plan, SWOT

analysis, PESTEL analysis, Balanced Scorecard

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