Name : PRAGATI GUPTA

Mobile No. : 9584245667

Email address : pragati.gupta15@gmail.com

Career Objective-

Aspiring for the position of a technical support consultant in an organization, where I can handle
independent responsibilities, and utilize my wide gained experience in the engineering field and technical
operations management, to satisfy the customer needs and requirements in the best possible manner.
Profile/summary:
 Working for Accord Synergy PVT. LTD and handled technical consulting functions.
 Operated and Supported a variety of technical projects
 Worked as a DATA Analyst for 1 year at Accord Synergy PVT. LTD.

Skills:
 Strong research and analytical abilities to identify and develop need based scientific solutions by
applying disciplinary and engineering practices
 Good management and organization skills to handle technical support operations
 Efficiently served the management's needs, with corresponding technical functions
 Good communicative excellence and team building spirit

Technical skills:
 Good Knowledge of Solman Remedy Tool.
 Good knowledge of Solman SERVICE NOW Tool.
 Good command on MS Office(Outlook/Word/Excel)

Educational Qualification-

 BE (ELECTRONICS & COMMUNICATION Engineering) from RKDF BHOPAL Under RGPV

University with 75.75%.
 HSC from Excellence Higher Sec. School with 75% in 2009 (M.P. Board).
 SSC from Saraswati High School with 81.2% in 2007 (M.P. Board).
 Attended a training program to enhance comprehension and application abilities to deal with technical
functions.

Professional Experience -

CURRENT EMPLOYEE : ACCORD SYNERGY PVT. LTD

ROLE : DATA ANALYST
Location : Pune (Maharashtra)
From : 01st May 2017 Till Now
Training Period : 12th January 2017 to 29th April 2017
Working Experience
 Currently working at Accord Synergy PVT. LTD as a DATA Analyst.
 Interpreting the customer requirements well, to offer them with the best technical solutions.
 Experience in technical Support and RF Planning of 2G-GSM, 3G-WCDMA& 4G-LTE, emf.
 Assisting the client with system administration services and providing them computer support
functions to deal with their daily queries.
 Resolving the customer problems by providing them with effective solutions that will guide them in
case of equipment failures or project management.
 Handling telecommunication functions to maintain necessary records and documentation functions.

Current Project: RELIANCE JIO

Responsibilities:
 Handling the request raised by customer and assigning the task to the concerned
team.
 Maintain the Standard Operating procedure for task resolution in given SLA.
 Handling teams of surveyors at a time on RJIO Project.
 Capacity, coverage, new town survey and providing resolution of service request.
 Path loss calculations and providing required solution
 Preparation of the Daily, Monthly and Weekly report of the service request.

Tool Used:
 Solman Service Now.
 Solman Remedy.
 Global Map per version 8.0,9.0,11.0
 Microsoft Office 2010/2013/2017
 Command Prompt

Personal Profile:

Date of Birth- : 4th AUG 1991

Nationality- : Indian
Language Known : English, Hindi
Gender- : Female
Father : Mr. K.K. GUPTA
Permanent Address- : B-13, Samdariya Abhinav Complex, Jabalpur, PIN-482002 M.P.

Declaration:
I hereby declare that all the above information given here is true and best of my knowledge.

Date: (Signature)
Place: Name: PRAGATI GUPTA