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A Journey From Past to Present: Gándara Celebrates 40 Years of Service
Sitting in the Norman Street administrative offices in West Springfield, for what the agency would later become; his vision and advocacy for
Gándara Center Executive Director Henry Julio East-Trou has seen the Hispanic community set the Gándara Center apart from the
his share of industry changes and tremendous growth within the competition.
agency over the past 35 years. Of the 40 years Gándara has been in
“The issue was largely unnoticed and there was not equal access
operation, East-Trou has spent most of those years in a leadership
to services,” said East-Trou. “The state was unaware of the
role navigating the agency through an ever-changing industry.
growing need for specialized services, but Dr. Philip Guzman really
Reflecting on his 35 years of service to Gándara, East-Trou shares
advocated for these services. He truly understood the impact to
the Gándara Center’s history from its inception and how the
the community.”
agency was propelled from an Outpatient Clinic in Springfield to
Gándara Center Executive Director
the state-wide entity Gándara is today. Henry East-Trou (left) with the In 1982, East-Trou joined the Gándara team as a supervisor for
first Hispanic Executive Director, the agency’s psychiatric day treatment program, funded by the
History: Philip Guzman. Department of Mental Health. Gándara’s roots were planted deeply in
Springfield with only one location and approximately 30 staff to house
In 1977, and later as a part of President Jimmy Carter’s Mental Health
all of its programs—residential, outpatient, and substance use.
Systems Act of 1980, funding was made available to communities across the
country to address the mental health needs of individuals suffering from serious “I always wanted to be a clinician,” said East-Trou. “It’s like putting together
mental illness including the elderly, and racial and ethnic minority communities. The pieces of a puzzle. Being able to sit with someone you don’t know and try to learn
City of Springfield submitted a city-wide application that included both the needs for their concerns and needs. We all have stories. That’s what you bring with you and your
the Hispanic and African-American communities. This funding strengthened the city’s view of the world.”
mental health services and the development of the Jose N. Gándara Mental Health
Understanding a person’s cultural “lens” is where Gándara stands out, said East-Trou.
Center, Inc. and the WW Johnson Life Center, Inc.
When individuals are met with an understanding of their challenges and needs, it
The Gándara Center was named in honor of Dr. José N. Gándara Cartagena (1907– eliminates a barrier to them seeking help.
1954), a prominent physician and public servant from San Juan, Puerto Rico. Gándara
While East-Trou hadn’t planned on making a move to an administrative role, a new
dedicated his life to servicing those who could not afford medical care, urban renewal,
opportunity was on the horizon. When the position for Executive Director became
eliminating poor housing, and the construction of public housing. The Gándara Center
vacant, the Gándara Center Board of Directors approached and encouraged him to
embodies Dr. Gándara’s goals and work—as a philanthropist and symbol in his
apply. In 1989, East-Trou took the wheel as Executive Director and has been at the
community—and the center used his legacy as the foundation of its mission and values.
helm since.
Humble Beginnings: “I really had a lot to learn,” said East-Trou, reflecting on his early days in the position.
“I learned so much about contracting, making connections and networking, and
When the Gándara Center’s doors at 2155 Main Street in Springfield (the Outpatient
making sure advocacy was at the core of this organization.”
Clinic) first opened, no other agency in the area specifically met the needs of
providing culturally sensitive care to the Hispanic community. In the early years, the East-Trou said he felt an enormous sense of responsibility to the Hispanic community.
non-profit’s first Hispanic Executive Director Dr. Philip Guzman laid the foundation It’s something he carries with him today.
From one location to 40—Growth and Impact: What’s next? dara Ce

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As the state reconstructed its behavioral health care needs, contracts for programs Keeping up with industry changes and establishing


were awarded to appropriate organizations throughout Massachusetts. Recognizing
the value of the services being provided, the Gándara Center was awarded several
connections where Gándara’s services are valued
will continue to be a priority for East-Trou 1977

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of these contracts—creating new programming throughout its service territory and and the Gándara Center, as well as a focus su

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expanding from its roots in Western Massachusetts. Industry needs changed and on patient-centered care and meeting the
growth was inevitable. Services expanded, additional programs were created, and individual where they are for treatment.
staff size increased. Today, Gándara is home to more than 40 behavioral health,
“The advantage of coming to Gándara is
substance use, prevention, and educational services throughout the state—based in
that all of our services are bilingual and
both eastern and western Massachusetts—employs over 860 staff, and serves over
bicultural,” said East-Trou. “Individuals in
10,000 adults, children, and families in its care.
our care have a sense they are ‘coming
East-Trou credits the nonprofit’s successful expansion to the numerous contracts and home.’ When you walk in the door to any
grants Gándara secures and the dedication and commitment by its staff. Over the past of our programs, there’s someone who
10 years, the administrative team has also grown. Investing in team members to help speaks your language who understands
advance Gándara’s mission have pushed the agency, which had humble beginnings, you, understands your culture. That’s what
to where it is today. sets us apart. We truly understand the
communities we serve.”
Looking Ahead: Looking back on his 35-year career with
As the health care landscape continues to change, Gándara is on the forefront of emerging Gándara, East-Trou has grown alongside
trends, providing quality care to the individuals it serves. East-Trou said priorities include the agency he serves. His passion for
examining population health and the way it affects how the agency delivers services. helping people and giving back to the
community are evident through the variety
“We’re looking at not just the work we do, but the people we serve, and advocating
of programs he has advocated for and
for programs,” he said. “What are the impacts to the community? How can we work
supports today. Through times of success,
with the community? Aside from the services we provide, we’re looking at the all
growth, and challenges, the agency continues
the factors which impact one’s health. We’re doing extensive work in the community
to be a leader in providing culturally sensitive
to support the populations we serve through providing healthy, educational, and
care to the region. As East-Trou looks to the years
recreational opportunities.”
ahead, he remains committed to the job he was
Changes in the MassHealth system also have a significant impact to providers given on Aug. 31, 1982.
like Gándara. The landscape of how hospitals, providers, and insurance companies
“I felt like the Hispanic community really gave me a job
conduct business ultimately impact patients. Staying abreast of these changes, said
to do,” said East-Trou. “I want to leave this organization
East-Trou, is critical.
even better than it was when I began. And although it is
“We’re really paying a lot of attention to the MassHealth transition,” he said. “And challenging at times, we were always able to deliver quality
we’re learning how to continue to do business under these new changes; it’s very services to the most vulnerable popultions. I’m looking forward
different than the way things were done before.” to the challenges ahead.”
Springfield Youth Gain Camp Experience
through Aventura! Program
This spring the Gándara Center launched a new initiative form and spaces were awarded on a first-come, first-
in celebration of agency’s 40th anniversary. Wanting served basis. Campers were given an opportunity
to give back to the community where our roots were to participate in either the Springfield Department
first planted, and to help support Springfield youth, the of Parks and Recreation’s Summer Enrichment
Aventura! Summer Camp Scholarship Program was created. Programs or Camp STAR Angelina.
Together with State Representatives Jose Tosado
(D-Springfield) and Carlos Gonzalez A kick-off celebration of the

(D-Springfield) Gándara partnered with Aventura! Summer Camp
the Springfield Department of Parks Scholarship Program was held
and Recreation to offer Springfield for community partners and
youth the opportunity to attend one
summer camp session for free.
Scholarships donors on April 28 at the
Forest Park Carriage House.
Awarded The Aventura! program
In the program’s inaugural year, the would not have been possible
Gándara Center awarded 105 scholarships without the generosity and financial
to Springfield youth. The Aventura! Summer support from Hispanic Resources, Inc;
Camp Scholarship Program provided youth (ages 5–18) Baystate Health; The Irene E. and George A. Davis
with the chance to participate in safe, healthy, fun, and Foundation; and MassLive.
educational camp activities. Summer vacation is often
the most difficult time for parents to find affordable After seeing the need in the community for a
opportunities for their children when school is out of program like Aventura!, and a successful launch
session. Providing children with the summer camp thanks to the support of our business sponsors and
experience gave them a chance to be outside, socializing individual donors, the Gándara Center has made the
with peers and making friendships to last a lifetime. It commitment to offer the Aventura! program again next
also provided them with an opportunity to participate in year. Our hope is to expand scholarship opportunities
extracurricular activities that help them gain valuable skills like Aventura! so we can provide a variety of healthy,
and breed self-confidence. educational, and recreational opportunities to the families
in our community. Support for events like our annual Frozen
The Aventura! scholarship program was available to all Yogurt 5K Run/Walk and your donations help to make these
Springfield residents. Parents completed a short application programs a reality.
The 4th Annual ArtSong Exhibit, Keys of Legacy,
held at the BING Arts Center Gallery in Springfield
on June 22 was a fun-filled evening celebrating
Gándara’s talented artists. Youth artists in the
ArtSong Arts Enrichment Program spent 10 months
working on their pieces as part of their art therapy
program within the Gándara Center’s program. This
year, over 50 pieces of art created by our youth ages
3 to 17 years old were displayed at the BING and
art lovers were given the opportunity to bid on their
favorite pieces as part of the silent auction. Thanks to
the generosity of our supporters, the silent auction
raised over $1,300 to benefit the ArtSong program
this year! Event proceeds directly benefit the
ArtSong program through purchasing supplies for
our young artists. This year the ArtSong reception
included a “live” component where Gándara
youth were encouraged to showcase their
music and dance talents. ArtSong continues to Raised to
grow each year and is a wonderful evening
of art appreciation and fun. Benefit
Cornerstone Residential
Recovery Program Opens
in Ware
After much anticipation, the Cornerstone residential
recovery program located in Ware finally opened its doors
this spring. The program, designed to assist women ages 18
to 25 with overcoming substance use disorders, opened in
the former home of the St. Mary’s convent.

Cornerstone is a 15-bed, highly structured voluntary

program is open to women who already have completed
a detox program and are ready to take the next step in
their recovery process. Cornerstone offers a wide range of
tools to help individuals be successful including 24-hour
supervision and on-site classes and groups facilitated by
counselors and recovery specialists every day.

Program participants have access to General Education

Development (GED) prep classes; learn budgeting; basic
math; writing; life skills; health and nutrition; interviewing
and independent living skills; problem-solving; and
participate in nondenominational bible study; and yoga
and art therapy programs.

Last year, the Massachusetts Bureau of Substance Abuse

Services reported 150 referrals from Ware alone, noting a
significant need in the community for substantial treatment
programs. When the Massachusetts Department of Public
Health approached the Gándara Center to fulfill the need
for a program like Cornerstone, the former St. Mary’s
convent fit the needs of the program perfectly. Participation
in the program is completely voluntary and individuals
typically complete the program between three and
six months.
On Sept. 25, the Gándara Center’s Stairway
to Recovery program was presented with a
proclamation declaring September as National
Recovery Month in the City of Brockton by
Mayor Bill Carpenter. In his proclamation, Mayor
Carpenter recognized those affected by mental
health and substance use disorders and urged
residents to observe National Recovery Month
through program participation and other recovery
month activities and ceremonies. 

Above: Stairway to Recovery members at Brockton City Hall.

3rd Annual Frozen Yogurt 5K Raises $23,000 to Fund
Educational, Recreational Programs
Over 200 people laced-up and stepped-out for the 3rd to continue to provide these opportunities to the
Annual Frozen Yogurt 5K Run/Walk held on Aug. 27 in individuals we serve and meet them where they are
downtown Northampton to raise awareness of mental in their treatment.
health and substance use disorders. Our runners, walkers,
and sponsors play a crucial role in helping to The Frozen Yogurt 5K would not be possible
making this event such a success. Thanks without the support from our generous
to their support this year, we raised sponsors: Go Berry; Hispanic
over $23,000 to benefit the 13,500
children, adults, and families the $23K Resources, Inc.; Country Bank;
Insurance Center of New
Gándara Center serves throughout
Massachusetts. Raised England; Peoples Bank;
WB Mason; The Apothecary
Center; Blue Cross Blue Shield
Money raised through events like of Massachusetts; Crocker
our Frozen Yogurt 5K directly benefit the Communications; Marcotte Ford;
individuals the Gándara Center serves. Sponsorships make Allied Flooring & Paint; Cigna; Florence
a direct impact in helping to improve the quality of life for Bank; Merchants Fleet Management;
those in need. Money raised from this event help to fund River Valley Co-Op; This End
programs like our Aventura! Summer Camp Scholarship Up Furniture; Skoler, Abbott &
Program which provides youth an opportunity to attend Presser; Whittlesey & Hadley, PC;
summer camp for free; and Gándara’s Descant Music & Art CheckWriters; Copy Cat Print Shop;
Scholarship along with other educational, recreational, and Dave’s Soda & Pet City; Stop &
healthy options for the families we serve. Shop Northampton; Dr. David Gill; Dr.
Young Kim; American Bedding; Cowls
From experience, we know that providing opportunities Building Supply; Eastern Electronics;
for educational or musical enrichment and recreational Egan, Flanagan, and Cohen, PC; Law
activities helps to keep those in treatment focused; Offices of Farber & Lindley; Northampton
decreases their criminal activity; and improves their Area Pediatrics; Erin Pelkey; Stacy Benda; 1 Little Black Dog
occupational, social, and psychological functioning as Treat Truck (Jameson’s Journey); Barnes & Noble Hadley;
valuable members of their communities. Giving those in Bueno Y Sano; Central Rock Gym; Pioneer Valley Pain
treatment the tools they need to become successful helps Relief Therapies, LLC; Springfield Thunderbirds; Starbucks
leads them down the path to healthier living and recovery. Northampton; and
Support for events like the Frozen Yogurt 5K allow us Sir Speedy.
Valley Gives Day, held on May 2, is a one Thanks to the success of our
day, 24-hour online giving event hosted Frozen Yogurt 5K this year, we
by the Community Foundation of Western were able to create another new,
Massachusetts. The event helps to support the healthy recreational (and fun!)
over 450 non-profit and charitable organizations initiative for the individuals we
throughout Hampshire, Hampden, and Franklin serve. Understanding how music
counties. This year, the Gándara Center focused and art programs can provide
its Valley Gives fundraising efforts for the Youth an outlet for stress relief and
Development Center to help them expand their serve as a valuable tool when
media literacy program. Our #WhenUSay campaign, combined with therapy, the
created with youth from our Youth Development Descant Music & Art Scholarship
Center, helped to spread awareness about commonly program was born. Partnering
used words and their double-meanings to those with with Holyoke-based Descant
mental illness or addiction issues. The short video Music & Art Studio, we opened
clips featuring a youth who regularly participates in the program to both adults and
media literacy programming at the center, helped children in Gándara’s care. With
drive home the importance of how words are used. sponsorship by Gándara staff,
While the primary purpose of Valley Gives Day is to individuals applied for weekly
raise funds, we were equally grateful for those who music (art, piano, guitar, drums,
helped spread the messages of our #WhenUSay violin, bass, trumpet, trombone,
campaign and helped us to continue important or tuba) or art lessons. During
conversations around mental health. Funds the kick-off in November, 40
from Valley Gives Day helped the Youth scholarships were awarded for
Development Center purchase additional three months of lessons. The
equipment for the recording studio. scholarship covers all costs
including rental equipment,
books/materials, and a half-hour
weekly private lesson. Our hope
is to expand the program in the
future and offer the scholarship
opportunity to individuals we
serve throughout the state.
Gándara Recovery Centers Celebrate
National Recovery Month
On Sept. 25, the Gándara Center’s Stairway to Recovery September
program was presented with a proclamation declaring
September as National Recovery Month in the City of is National
Brockton by Mayor Bill Carpenter. In his proclamation, Mayor Recovery Month
Carpenter recognized those affected by mental health and
substance use disorders and urged residents to observe
National Recovery Month through program participation and
other recovery month activities and ceremonies.
Recovery Month highlights the achievements
The Gándara Center’s Hope for Holyoke Recovery Center of those individuals who have reclaimed their
hosted Holyoke Recovery Day on Sept. 29 in honor of lives in long-term recovery and honors the
National Recovery Month. The day began with a march treatment and recovery service providers who
from Heritage State Park to the event location at Veterans make recovery possible. Recovery Month also
Park where community services organizations greeted promotes the message that recovery in all of
event attendees and showcased the array of services its forms is possible and encourages citizens
available to Holyoke residents. Live music, spoken word to take action to help expand and improve the
performances, and personal stories from those in recovery availability of effective prevention, treatment,
were highlights of the day’s activities. Additionally, Holyoke and recovery services for those in need.
Mayor Alex Morse presented Hope for Holyoke with a
proclamation in honor of Holyoke Recovery Day.

“At a time where the opiate crisis is so prominent, and

Celebrating Puerto Rican
we’re often focused on overdose deaths and tragic Pride in Springfield
consequences of addiction, this is a great day to celebrate
recovery,” said Debra Flynn-Gonzalez, Gándara Center’s The Gándara Center’s Hope for Holyoke crew proudly
Hope for Holyoke program director. represented the organization again this year at Springfield’s
annual Puerto Rican Parade on Sept. 17. This year,
The Substance Abuse and Mental Health Services Gándara’s float celebrated National Recovery Month and
Administration (SAMHSA) has celebrated National showcased activities and “life in recovery.” Over 100
Recovery Month for the past 27 years to increase marching contingencies participated in the event this year,
awareness and understanding of mental and substance use marking one of the largest turn-outs in the event’s history
disorders and to celebrate the people who recover. National to date.
UNITED Helping others during a time of
TOGETHER #GandaraStandsWithPR
need, when help might not seem
possible, is what the Gándara
#GANDARASTANDSWITHPR Center represents and is at the
core of its mission. Understanding
As an agency which serves and employs a large
that our own staff were battling
Hispanic population, our staff and community
with the same struggles as those
were deeply impacted by the devastation left
in our community—worrying about
behind after hurricanes Maria and Irma hit Puerto
loved ones still on the island;
Rico. Wanting to be at the forefront of helping to
taking in family members who
connect people to the resources needed most,
were now homeless; dealing with
at a time when they needed it most, the Gándara
the loss of family and friends—
Center collaborated with Western Mass United for
Gándara’s Executive Director,
Puerto Rico, a local coalition comprised of community
Henry East-Trou, implemented
leaders and organizations. The coalition served as a
a “for Gándara, by Gándara”
conduit to services and information to those affected
employee assistance program
by the hurricanes and spearheaded a food and
and the #GandaraStandsWithPR
necessities drive delivered directly to the island.
campaign was born. Employees
Recognizing the impact these hurricanes had on throughout the agency were
survivors and their families’ mental health, the given an opportunity to
Gándara Center hosted a Community Support and contribute to the fund through an
Outreach Day at its Outpatient Clinic in Springfield online portal and proceeds from
on Oct. 7. Gándara mental health professionals the sale of support bracelets were
were on-hand to comfort those affected by the donated to the fund; with the total
hurricanes—employees, their families, friends, funds raised matched by Gándara.
and neighbors. The event was free and open To be considered for relief funds,
to anyone who wanted an opportunity to talk, staff completed an application
get connected to area services, and explore which explained how they (or
job opportunities. In anticipation of local their family) were impacted by
families welcoming their families and the hurricanes and how funding
friends displaced by the hurricanes would help alleviate any hardship.
to Massachusetts, the Gándara Gándara is committed to helping
Springfield Family Resource Center not only the adults, children, and
hosted a clothing drive and families in the communities we
provided necessities to serve, but supports the team of
those in need. people who also make up the
(continued at right) Gándara family.
Gándara Hosts Legislative 2017
Breakfast in Holyoke All Politics is Local
Area legislators
gathered at the
Gándara Center’s Hope Gándara Recognized for Gándara Center Executive Director Henry Julio East-Trou
for Holyoke program on
Jan. 9 to participate in
Political Advocacy accepts an “All Politics is Local” Award from Association for
Behavioral Healthcare President/CEO Vic DiGravio.

a Legislative Breakfast
hosted by the agency At the Association for Behavioral Healthcare (ABH) Annual
and State Rep. Aaron Meeting in May, the Gándara Center was presented
Vega, (D-Holyoke), as with the 2017 “All Politics is Local” award. The award is
a thank you for their presented to the ABH member who has hosted the most
continued support of legislative visits in a year. The Gándara Center is a proud
the program. member of ABH and remains committed to being an
advocate for those living with mental illness, addiction,
Early in 2017, the State Rep. Aaron Vega (D-Holyoke) talks and substance use disorders through its treatment options
with a member from Hope for Holyoke and legislative advocacy.
proposed state budget during the Jan. 9 Legislative Breakfast.
set before Gov. Charlie
Baker significantly reduced the Substance Abuse Trust
Gándara Center Executive Director Henry Julio East-Trou and
Fund, jeopardizing programming funding and putting it Speaker of the House Robert A. DeLeo (D-Winthrop) during a
at risk of closing. Hope for Holyoke is the only peer-based legislative event held in Springfield.
recovery program of its kind in Hampden County and
there is no cost associated with participating; no insurance
required. The program accepts all paths to recovery;
offers therapy and group sessions; social events and
job preparedness; and advocacy and recovery coaching.
The recovery center opened two years ago to provide
a continuum of care for individuals to maintain their
recovery and is open seven days per week.
(From left): State Reps. Carlos Gonzalez (D-Springfield), Jose Tosado
In addition to Rep. Vega, area legislators in attendance (D-Springfield), and Bud Williams (D-Springfield) present a proclamation from
the Massachusetts House of Representatives in recognition of the agency’s 40th
included Sen. James T. Welch, Rep. Jose Tosado, Rep. John Area Senators and Representatives from across Western
Anniversary and creation of the Aventura! Summer Camp Scholarship Program
Velis, Rep. John Scibak, and a representative from Holyoke to Gándara Center Director of Communications and Development Lisa Brecher Massachusetts visited and met with members from Hope for
Mayor Alex Morse’s office. and Executive Director Henry Julio East-Trou. Holyoke during a Legislative Breakfast held on Jan. 9.
(Second from right): State Senator Stanley C. Rosenberg (D-Amherst), listens to guests during a fundraiser held in Boston on June 5.
East Boston Staff Participates in ARC-GROW Program 2017
Gándara Center staff regularly participate in certification the training program, members of the Gándara team NOTABLE
classes and trainings to stay abreast of industry changes
and requirements. This year staff from the East Boston
were asked to present their experiences with this new
tool to representatives from MassHealth, insurance
offices participated in ARC-GROW caregiver skill-building representatives, and other state-wide CBHI agencies
and intervention training as a result of funding through to describe how the training has made an impact on Brockton
a state-wide grant funded through MassHealth. Starting Gándara’s families. Training to Work
in January, 14 Gándara Center staff participated in the Collaborative
12-week GROW training program. This training allowed
Gándara Center staff to provide caregiver training support •
to families living with children with serious emotional CSA Capacity Building
disturbances and how to manage youth with chronic
(DSRIP funding)
stressors and/or trauma.

Gándara Center Regional Director of Therapeutic Mentoring
Services for East/South East Boston Lisa Garcia said the Bureau of Substance Abuse Services
GROW program gives clinicians a toolkit to help bridge Fetal Alcohol Spectrum Disorders
the gap and unify the framework used in therapy. Since Learning Community
the completion of the training program, approximately
10 families in Gándara’s care have participated in this •
voluntary program. GROW gives caregivers an additional
opportunity to participate in their child’s therapy program.
ATTACHMENT Family Recovery Support Centers
REGULATION Enhancement Funds
“We identify the appropriate families and ask if they
are interested in learning more about the program,” COMPETENCY •
said Garcia. “It’s a very highly structured program which DMH Drop-In Center
“(ARC) is a training framework
requires a significant time commitment by the caregiver,
with the core goal of supporting
(Access Center to be located
since the training is very specific to the caregiver.”
families in building safe, in Springfield)
healthy relationships.”
Garcia said the GROW program is used in in-home
therapy case management and is highly focused on
parents’ stressors and barriers and helps them to
understand the challenges surrounding them. As a
result of Gándara’s successful implementation of

DCF Youth Fitchburg
Residential Program CBHI Fitchburg

Northampton Ware Boston/

SUD Residential
for Young Women
Chicopee CBHI Boston
Westfield Youth Detention Center
Transitional Support DCF Youth STARR Program
Services for Women
W. Springfield
Administration Office Springfield Brockton
Peer Recovery
Support Center
Northampton Springfield
New Bedford
DPH SUD Residential for Men CSA/CBHI Springfield CBHI New Bedford
Sober Living Supportive Housing DCF Youth STARR Program (2)
Sober Living Sup. Housing for Women DCF Youth Pre-Independant Living Program (2)
DCF Youth Residential Program Hyannis
DCF Teen Parenting Program
Holyoke DDS Shared Living Program/Long-Term Res.
Cancer Prevention and Screening DMH CBFS
Community Housing Program DPH Residential SUD for Hispanic Men
CSA/CBHI Holyoke Drug Free Coalition Brockton
DCF After School Program Family Resource Center CBHI Brockton
DCF Youth STARR Program Homeless Young Adult Housing MH/SUD Outpatient Clinic
DMH/DCF Caring Together Continuum Integrated Primary Care Peer Recovery Support Center
Intensive Foster Care Outpatient Addictions Clinic
Peer Recovery Support Center Outpatient Health Clinic
Recovery Supportive Housing Recovery Supportive Housing
SUD Residential for Women Teen Domestic Violence Prevention Peer Recovery Support Center
Youth Development Center Tobacco Free Community Partnership Pregnant Mothers SUD Program

Allied Flooring & Paint Dr. David Gill, MD Pioneer Valley Pain Relief
American Bedding Dr. Young K. Kim, PhD River Valley Market
Barnes & Noble Hadley Eastern Electronics & Security, Inc. Sir Speedy
Baystate Health Egan, Flanagan and Cohen, PC Skoler, Abbott & Presser, PC
Blue Cross Blue Shield of Massachusetts Florence Bank Sodexo
Bueno Y Sano Go Berry Springfield Thunderbirds
Central Rock Gym Happy Valley Starbucks Northampton
CheckWriters Hispanic Resources, Inc. Stop & Shop
Cigna Insurance Center of New England The Apothecary Center
Copy Cat Print Shop Law Office of Farber & Lindley, LLC The Irene E. & George A. Davis Foundation
Country Bank Marcotte Ford This End Up Furniture Co., Inc.
Cowl’s Building Supply MassLive WB Mason
Crocker Communications Merchants Fleet Management Westfield Bank
Dave’s Soda & Pet City Northampton Area Pediatrics Whittlesey & Hadley, PC
Peoples Bank
Contributions and Other Misc. Revenue      
In-Kind  $387,910 $52,730

2017 Third-Party Revenue       

State Funding                   
By Source
City Funding                     
Federal Funding               

Revenue & Assets–6 Year Comparison

(Thousands of Dollars)
Fiscal Year 6/30/2017 6/30/2016 6/30/2015 6/30/2014 6/30/2013 6/30/2012

Total Assets $ 10,590 $ 8,405 $ 7,729 $ 5,575 $ 4,686 $ 4,524

Total Liabilities $ 5,189 $ 4,132 $ 4,592 $ 3,220 $ 2,427 $ 2,331
Total Net Assets $ 5,401 $ 4,273 $ 3,137 $ 2,355 $ 2,259 $ 2,193
Program Service Fees $ 41,101 $ 37,373 $ 32,874 $ 23,755 $ 21,362 $ 19,813
In-Kind, Contributions & Grants $ 496 $ 495 $ 456 $ 754 $ 303 $ 165
Other Revenue $ 41 $ 42 $ 40 $ 63 $ 39 $ 2
Total Revenue $ 41,638 $ 37,910 $ 33,370 $ 24,572 $ 21,704 $ 20,002

(Percent of Operating Expenses)

Program Services 89% 88% 90% 90% 90% 91%
Administration 11% 12% 10% 10% 10% 9%

Kimberly Klimczuk
Skoler, Abbot & Presser, PC

Vanessa Martinez, Esquire
Egan, Flanagan & Cohen, PC


Rafael Mojica Sterling Hall Lydia E. Martinez-Alvarez
Holyoke Medical Center Springfield Public Schools


Hugh Derenzy James Donnelly Victoria Ford
Derenzy Document Solution Law Office of James Donnelly

Executive Leadership Team

Henry East-Trou
Executive Director

Jeff McGeary Sharon Hall-Smith

Director of Operations Director of Prevention Services
Madeline Aviles-Hernandez Madaline Martinez
Director of Outpatient Services Director of Adult Residential Services
Lisa Brecher Virginia Mercure
Director of Communications & Development Director of Recovery Services
Tami Davis Ken Mruk
Director of Adolescent & Family Services Chief Financial Officer
Chris Ezzo Rebecca Muller
Director of CSA/CBHI Services Grants Manager

Senior Leadership Team

Kathleen Brown Patricia Dones Heather Murphy
Director of Human Resources Director of Electronic Health Records Director of Quality Assurance
& Outcomes
Robert DiVito Natasha Figueroa
Director of Information Director of Integration Leslie Senio
Technologies Comptroller
Steve Linberg
Senior Systems & Analytics Engineer
10,000 lives impacted through mental health and substance
use treatment, prevention, and education.

p eople worked to successfully

maintain their recovery by

accessing services at recovery people received outpatient
support centers more than mental health services.
25,000 times.

i ndividuals struggling with

306 substance use disorders were

welcomed and treated at
residential recovery homes.
i ndividuals with chronic mental
dara Ce
illness and/or developmental
disabilities were supported. n

lly Sensitive


f amilies were given a chance

at more stable and productive
lives in supportive housing. l ives were enriched through
prevention, education and 1977

lu d
intervention services for HIV,


Domestic Violence, Smoking ad

a m ejorar
a t-risk youth found safety and Cessation, Sexual Health,
stability in residential, foster and Cancer.
and community supported care.

More than 160,000 lbs. of

160,000 food was distributed to over

15,000 people in need.
homeless young adults were 
placed in housing.

c hildren with severe emotional f amilies were connected

disturbances were supported to over 3,000 services at
through services provided by a the Springfield Family
team dedicated to family, peer Resource Center.
and clinical support.