HUMAN RESOURCE POLICY FOR RAILWAY STATION

Transporting millions of passengers and million tonnes of freight daily, Indian

Railways is one of the biggest employer in India. Managing such huge resource of
human resource is by no means a easy thing to do. Still their should be some Human
Resource Policy which should be followed to bring out the best from the staff which in
turn benefits the society.

Human Resource Policy

The objective of human resource (HR) policy is to:

a) Attract, recruit, retain and develop competent personnel and

b) Create a continuously learning organization.

During our visit to charbagh railway station we saw some things which needs to be
corrected as it would help in transforming the railway industry

For e.g.

1. We saw that there was no person at the Entrance gate to check our platform
tickets
2. The metal detector was not working, no body was there to get it fixed
3. Nobody was there to provide us with information on train arrivals /departure and
there was only one window with huge line waiting for person to come inform
them.

4. There was no person to check the tickets of the passenger at the Exit point

5. No sweeper to clean the platform

6. Nobody was there to fine people as people were smoking openly which is against
the law.

7. Some people also got away littering the floor by pan peeks

8. Only 1 to2 Railway Police Officers to control whole of the station

9. No persons were employed by the railways to remove the stray animals from the

Platforms which could prove to be very dangerous.

10. No one was there to manage the CCTV room

11. Inadequate staff in Cloak Room

12. No proper restrooms for public

13. No educated porters

14. No proper mechanism to motivate staff to do better

15. No monitoring of work done on day to day basis

16. No policy for taking care if somebody gets ill in the family of porter

17. No one listens to the problem faced by different staff members which leads to
discontentment amongst staff members.

18. Monotonous work system

 19. No proper vendor policy is there

20.) No proper facilities for the staff to work

These were the things which we think is missing which we believe is a very
important part of human resource policy.

IMPROVEMENT OF HUMAN RESOURCES

This can be done through three ways such as
a) Work system,
b) Employee education, training and development, and
c) Employee well being and satisfaction

In order to own the system they have to actively participate in designing it. While
doing so a cross functional team across various sections brings about greater effectivity
and cohesion than an intra departmental team. Some of the examples of such teams are as
follows

(i) Design teams, waste management team and quality improvement team

(ii) Encourage and motivate innovation through quality circle , value

engineering and suggestions. Encourage higher learning, give them higher
responsibilities and help them identify their training needs.

(iii) Encourage multi skilling and rotate their jobs wherever possible so that there is
no boredom with the repetitive type of job.

(iv) Performance management system: Every level of employees must work

with a purpose and their work must be evaluated time to time.
 ASSIGNMENT ON HUMAN RESOURCE
POLICY FOR RAILWAY STATION

JAIPURIA INSTITUTE OF MANAGEMENT, LUCKNOW

SUBMITTED TO:PROF.ATHAR MAHMOOD

SUBMITTED BY-
Amit Kumar-FS-04
Amit Sharda-FS-06
Ankur Dutt-FS-14
Apoorva Rastogi-FS-018
Esha Raizada-FS-022
Anshita Singh-FS-016
Shad Alam-FS-044

dated-2/2/10