Beruflich Dokumente
Kultur Dokumente
Cognitive Dissonance – Any incompatibility between two or more attitudes or between behaviour and
attitudes
*Moderating Variables
-correspondence to behaviour
-accessibility
-social pressures
*Job Satisfaction – a positive feeling about one’s job resulting from an evaluation of its
characteristics
*Job Involvement – the degree to which people identify psychologically with their job and
consider their perceived performance level important to self-worth
-psychological empowerment – employee’s belief in the degree to which they influence their
work environment, their competence, the meaningfulness of their job, and their perceived autonomy
*Perceived Organizational Support (POS) – degree to which employees believe the organization
values their contribution and cares about their well-being
*Employee Engagement – an individual involvement with, satisfaction with, and enthusiasm for
the work he or she does
Job Satisfaction
*Exit – directs behaviour towards leaving the organization, including looking for a new position
as well as resigning (Active/Destructive)
*Neglect – passively allows conditions to worsen and includes chronic absenteeism or lateness,
reduced effort, and increased error rate
**JS and Performance – happy workers are more likely to be productive workers
**JS and Organizational Citizenship Behavior (OCB) – satisfied employees would seem more
likely to talk positively about the organization
**JS and Customer Satisfaction – satisfied employees increase customer satisfaction and loyalty
**JS and Absenteeism – dissatisfied employees are more likely to miss work