DIANA​ ​COOKSEY

10914​ ​Fern​ ​Terrace​ ​Dr.​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​Telephone:​ ​(832)​ ​208-4062

Houston,​ ​TX​ ​77075​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​Email:​ ​dianacooksey27@gmail.com

Overview
Dynamic, high-volume Case Manager\Client Coordinator with a talent for making clients feel
important and significant, executing Paralegal and Secretarial tasks quickly and efficiently to
help​ ​firms​ ​settle​ ​and​ ​close​ ​cases​ ​quickly.

Experience
D​ ​Miller​ ​&​ ​Associates​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​01/2015-4/2017
Case​ ​Manager
● Managed the development of NFL Concussion cases also contribute to managing
Personal injury cases by turning initial leads into signed clients and progressed cases by
coordinating testing and registration, building and maintaining server files and hard
files, and creating weekly case status reports for attorneys. Additionally, cultivated deep
relationships with clients, wives, and managers, by communicating case updates and
statuses​ ​and​ ​being​ ​available​ ​to​ ​them​ ​for​ ​any​ ​questions​ ​or​ ​concerns​ ​24/7.
● Analyzed case metrics with excel to evaluate case values for attorneys strategic decision
making.
● Answered over 200 incoming calls per day while nurturing and growing relationships
with clients by answering questions regarding their case with a positive and professional
demeanor​ ​even​ ​when​ ​clients​ ​were​ ​upset,​ ​unsatisfied​ ​or​ ​angry.
Miller​ ​Weisbrod,​ ​L.LP.​ ‫​ ​ ​׀‬Houston,​ ​TX​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​11/2014​ ​–​ ​12/2015
Medical​ ​Records​ ​Coordinator
● Coordinated medical services between clients and providers for over 1000 Personal
Injury clients while simultaneously creating and growing relationships with both clients
and​ ​providers​ ​by​ ​always​ ​being​ ​friendly​ ​yet​ ​professional.
● Fulfilled paralegal responsibilities by maintaining spreadsheets related to expert’s fees
and case expenses, obtaining clients’ medical records from various medical
facilities/providers, updating logs of medical records in the database and
communicating​ ​same.
● Meet with clients to execute authorizations, verifications and contracts and help
alleviate their stress by answering questions regarding the status of their case and
discussing​ ​the​ ​development​ ​of​ ​their​ ​case.

Arnold​ ​&​ ​Itkin,​ ​L.L.P.​ ​ ​Houston,​ ​TX ​ ​ ​ ​ ​ ​06/2014​ ​–​ ​10/2014

Corporate​ ​Receptionist
● Helped firm sign potential new clients’ by developing relationships with potential clients
during​ ​the​ ​intake​ ​process​ ​while​ ​getting​ ​accurate​ ​information​ ​for​ ​intake​ ​attorneys.
● Handled high volume phone traffic while carrying out a friendly demeanor when routing
cases.
● Accomplished paralegal duties such as scheduling depositions, updating and maintaining
medical​ ​database​ ​in​ ​cases​ ​involving​ ​thousands​ ​of​ ​personal​ ​injury​ ​plaintiffs.
The​ ​Burford​ ​Law​ ​Firm,​ ​P.C.​ ​ ​Houston,​ ​TX ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​03/2007​ ​–​ ​05/2014
Legal​ ​Assistant
● Built rapport with new clients when conducting interviews and recording intake
information, to ensure cases were retained and were satisfied with the law firm’s
service.
● Effortlessly executed paralegal duties such as organized and updated existing files,
answer incoming calls, calendaring of case deadlines, ordering medical records,
scheduling​ ​of​ ​depositions,​ ​and​ ​general​ ​office​ ​duties.

Education
State​ ​University​ ​of​ ​New​ ​York ​ ​02/2010​ ​–​ ​03/2011
Associates​ ​in​ ​Business​ ​Administration

Skills/Certifications
Fluent​ ​in​ ​English​ ​and​ ​Spanish​ ​including​ ​reading​ ​and​ ​writing
Excellent​ ​written​ ​and​ ​verbal​ ​communication​ ​skills
Professional​ ​phone​ ​etiquette
80​ ​WPM
Microsoft​ ​Office​ ​Proficient
Multi-line​ ​phone​ ​system​ ​experience
Multi-tasking​ ​ability
Organized​ ​and​ ​detail-oriented
Strong​ ​work​ ​ethic​ ​and​ ​reliable
Comfortable​ ​with​ ​and​ ​multiple​ ​years​ ​experience​ ​working​ ​in​ ​a​ ​fast​ ​paced​ ​environment