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ABSTRACT
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Jurnal Manajemen Transportasi & Logistik (JMTransLog) - Vol. 02 No. 01, Maret 2015
Prasadja Ricardianto, Agus Setiawan, Agus Pujianto ISSN 2355-4721
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Jurnal Manajemen Transportasi & Logistik (JMTransLog) - Vol. 02 No. 01, Maret 2015
ISSN 2355-4721 Handling Standard Operating Procedure Export Document Ocean Freight
are as follows: a) First step, identifying steps: a) to put the main topic or objective
and formulating the organization’s main in the most leftside; b) to put the strategy
problem according to the results of analysis that can be made to achieve the objective
on the available information; for example, in the rightside of the main objective; c) to
through discussion, opinion sharing, etc.; b) change the mindset of primary strategy to
Second step, analyzing the effect or impact become primary objective, and do step b
of the main problem formulated in the irst again; d) to reconirm after you inish with
step; c) Third step, analyzing the cause each subtree.
of main problem; d) Fourth step, further Based on several explanations about
analyzing the cause of the irst-level cause; the deinition of tree analysis as mentioned,
e) Fifth step, further analyzing the cause of point one to three will be used by because of
the second-level cause, and so on; f) Sixth their suficient information that is clearer,
step, making a comprehensive problem easy and usable in this research, which is
tree. Based on the irst to ifth steps, the applied as in Figure 2.
problem tree can be described in Figure 2.
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Jurnal Manajemen Transportasi & Logistik (JMTransLog) - Vol. 02 No. 01, Maret 2015
Prasadja Ricardianto, Agus Setiawan, Agus Pujianto ISSN 2355-4721
staff calls the customer to ask the documents resources handling the export documents.
that need to be conirmed; 3) Slow response According the explanation from PEB
from the computer, moreover the network staff, export staff, and operational staff,
system and the computers used by the the number of employees who handle the
operational department and PEB staff have export documents are not enough, thus it
been obsolete and in trouble, so that it can requires an addition.
disrupt and cause more stresses in working.
The solution is that the computers in the
operational and PEB departments need to b. The Main Root of Problem in Handling
be replaced with the new ones having good Export Documents
speciication. Meanwhile, the solution for Related to the discussion about
the problem of network system is to choose the main root of problem in handling
the right network provider, replace the export documents, here is the result of a
old computers, and hold a training in IT questionnaire (Table 1).
for the employees; 4) insueficient human
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Jurnal Manajemen Transportasi & Logistik (JMTransLog) - Vol. 02 No. 01, Maret 2015
ISSN 2355-4721 Handling Standard Operating Procedure Export Document Ocean Freight
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Jurnal Manajemen Transportasi & Logistik (JMTransLog) - Vol. 02 No. 01, Maret 2015
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Jurnal Manajemen Transportasi & Logistik (JMTransLog) - Vol. 02 No. 01, Maret 2015
ISSN 2355-4721 Handling Standard Operating Procedure Export Document Ocean Freight
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Jurnal Manajemen Transportasi & Logistik (JMTransLog) - Vol. 02 No. 01, Maret 2015
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Jurnal Manajemen Transportasi & Logistik (JMTransLog) - Vol. 02 No. 01, Maret 2015
ISSN 2355-4721 Handling Standard Operating Procedure Export Document Ocean Freight
documents from customer. (2) To build For statement number 4 which has
good communication among the employees, problem in computer network system, here
closeness needs to be created by eliminating is the explanation in tree analysis (Figure
the apathy among them. (3) In order that 12).
the CS does not neglect to forward the
supporting documents from customer to
the Export Division, it is necessary to train Explanation:
the CS and to have a reminding system. (1) The main problem is that the
Subsequently, (4) after the good computer network system has problems
communication in handling export in handling export document. (2) The
documents has been established, it will effect of problematic computer network
impact the smoothness of document system is the obstruction on making export
making and there will be no dispute among documents and the piling-up works that
the employees, so that the cargo will not should be inished by the employees. (3)
face any problem when entering Customs The problematic system is caused by the
territory, and inally good relationship network system which is down and because
among the employees can be built. the employees in IT are not expert enough
in overcoming the problem. (4) The cause
making the employees in IT not expert
Alternative Tree enough in overcoming the problem of
After making a target tree, here is the computer network is lack of training given.
alternative tree (Figure 11) selected from
from the branches of target tree which is Target Tree
considered as the best.
After knowing the computer network
system in problem which contains negative
Explanation: sense and must be changed to be the positive
(1) The effect of good communication one in the form of target tree, here is the tree
among the employees is the smoothness of target to be achieved (Figure 13).
in making export documents. (2) The Explanation:
smoothness in making documents makes (1) The main objective or target to
the cargo face no problem when entering be achieved is the good computer network
Customs territory. (2) Good communication system in handling export documents.
among the employees makes handling (2) Based on the main target, creating
export documents better and better. (3) documents will be smooth and the works
Familiar situation among the employees will not pile up. (3) In order to achieve
can build a good communication among that target, the employees in IT should be
them. capable of overcoming the problem and the
Subsequently, (4) making the network system infrequently down. (4) To
employees accustomed to greeting each make the employees capable, it is necessary
other, holding a training in communication, to hold some trainings.
mutual help, and recreation altogether can
create the intimacy among the employees.
Alternative tree
After making target tree, the
c) Computer Network System in Problem following is the igure of alternative tree
Problem Tree selected from the branches of target tree
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Jurnal Manajemen Transportasi & Logistik (JMTransLog) - Vol. 02 No. 01, Maret 2015
Prasadja Ricardianto, Agus Setiawan, Agus Pujianto ISSN 2355-4721
that is considered as the best (Figure 14). regarding the date of departure due to the
production plan that does not run.
Explanation:
(1) With a good computer network Target Tree
system, creating export documents will be The negative sense of problem tree
smooth. (2) The good computer network is changed into the form of target tree as
system in handling export documents is depicted in Figure 16 below.
because the network system infrequently
down. (3) To get network system that
infrequently down, efforts to select the Alternative Tree
right provider of computer network are After making a target tree, here is the
needed, and subsequently it is followed by igure of alternative tree selected from the
a discussion of the network problem and/ branches of target tree that is considered as
or trainings for the employees to overcome the best (Figure 17).
it if the network system is in problem, and
so on.
Explanation:
d) Slow Response from Customer in
Conirming the Export Documents (1) The speed of response from the
customer to conirm the export documents
Problem Tree
also makes the process of document
For statement number 6 which has handling smooth. (2) Efforts can be made
problem of slow response from the customer to immediately get the response from the
in conirming the export documents, here is customer, i.e. by placing a representative of
the explanation of the problem tree (Figure Schenker in the customer’s ofice, having
15). good communication with the customer,
calling the cuctomer to conirm the
documents.
Explanation:
Subsequently, (3) The existence
(1) The root of main problem is of an implant or representative in the
the slow response from the customer in customer’s ofice make the customer to
conirming the export documents. (2) quickly give response to conirm his or her
The slow response from the customer export documents, because the company’s
results in a slow process of making export representative can directly meet and ask
documents. (3) The cause of slow response the documents that need to be conirmed.
in conirming the export documents is (4) If a good communication has been
the lack of Schenker’s epresentative in made, Schenker can affect the customer
the customer’s ofice and the uncertain to conirm immediately. (5) Making a call
readiness of goods to be delivered. to prevent the customer from forgetting
(4) The lack of Schenker’s to reply the e-mail or to give information
representative is because the customer about the unreadiness of goods to be sent,
infrequentlu uses its service, and/or the and so on.
customer refuses the representative in its
ofice. (5) The cutomer refuses the the
implant/representative because it has to pay Conclusion
an additional fee which is fairly expensive. It can generally be said that there are
(6) The customer has not been able to ensure ive problems in the standard operating
whether the goods to be sent is ready or not,
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ISSN 2355-4721 Handling Standard Operating Procedure Export Document Ocean Freight
References
Ali, Sahab, 2012. Pertahapan Pola Kerja
Terpadu, http://kertaskerjaedition.
blogspot .com/2012/09/normal-0-
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Appendices
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