LISA KUTESERA LOGBOOK H1211045V MINISTRY OF (ICT)

WORK RELATED LEARNING LOG BOOK

INSTITUTION: HARARE INSTITUTE OF TECHNOLOGY

DEPARTMENT: ELECTRONIC COMMERCE

COURSE: HIT300 NAME OF TRAINEE: LISA KUTESERA

REG NUMBER: H1211045V

DURATION: OCTOBER 2014 – JULY 2015

COMPANY: MINISTRY OF ICT (CCS)

LISA KUTESERA LOGBOOK H1211045V MINISTRY OF (ICT)

TRAINEE INFORMATION

NAME: LISA KUTESERA

D.O.B: 17-06-93

I.D NUMBER: 63-14222 B 75

STUDENT NUMBER: H1211045V

HOME ADDRESS: 773 SAN SOUCI ROAD ,WINDSOR PARK,RUWA

PHONE: 0773843522

EMAIL ADDRESS: Leekay@live.com

LISA KUTESERA LOGBOOK H1211045V MINISTRY OF (ICT)
COMPANY INFORMATION

NAME OF COMPANY: MINISTRY OF ICT(CCS)

CONTACT PERSON: Mrs Manzunzu

ADDRESS: Corner Fourth Street/Livingstone Ave

P.O Box CY704

Causeway

Harare ,Zimbabwe

PHONE: (04) 703571

TRAINING PERIOD: OCTOBER 2014 – JULY 2015

COMPANY REPRESENTATIVE SIGNATURE:

LISA KUTESERA LOGBOOK H1211045V MINISTRY OF (ICT)
RECORD OF WORK DONE

MONTH: OCTOBER

DAY/DATE DESCRIPTION OF WORK DONE TRAINEE’S

WEEK COMMENTS
ENDING
First day at work
17/10/14 It was an exciting and useful
Was given my initial induction of what was expected of
experience as it would guide
me by Mr. Singizi (Assistant Director, CCS) and this
throughout the entire period
mainly constituted the duties, responsibilities and the
Induction of my attachment.
general conduct for the whole duration of my
attachment. I got the chance to read the organizational
policies, visions and mission statement of the company.

Was introduced to the CCS departments which are

Introduction
Admin, ICT Services (Operations ) and (Development), I attained an appreciation of

Infrastructure Development(PFMS) and E-government the working environment of

and was issued a rotational plan which is meant to assist CCS as I also had the

me on movement from one department to the other opportunity to meet and

during the course of the internship. introduced to most members

of staff.

Was assigned to start at the department of infrastructure This also familiarized me

and development(pfms).First day in the department , l with the kind of tasks l was
familiarized with the jobs mainly done which include to undertake
system maintenance ,system administration ,antivirus
server administration, Network trouble shooting and
SAP GUI installations and configuration on PC.

DESCRIPTION OF WORK DONE

LISA KUTESERA LOGBOOK H1211045V MINISTRY OF (ICT)
DAY/DATE TRAINEE’S
WEEK COMMENTS
ENDING

Added more to the

24/10/14 Familiarization with database administration knowledge l had obtained
on database design
concepts.

Task was successfully

Computer was failing to connect to SAP the production completed also contributing
module. Managed to identify the problem which was on more knowledge on
lack of log on balancing and editing of the network maintenance of the SAP
protocol services. system after installation.

Checked a computer that was not connecting to the Managed to apply

internet. Installed a network driver on the computer and knowledge of data
configured it to our proxy settings. communications to identify
whether any data packets
were been sent and
received.
Installation of SAP GUI 730 and configuration of the
production module. Task was successfully
Installation of anti-virus Sophos from the server and
completed
configuration for auto-quarantine at the ministry of
Home affairs and cleaning up possible threats present
before the anti-virus installation.
LISA KUTESERA LOGBOOK H1211045V MINISTRY OF (ICT)
2 Desktop could not connect to internet we took the This helped me boost
following steps of checking for data communication knowledge of possible
between the client computers and the server ie by: causes computers might not
be assessing the LAN
 pinging the default gateway in the command
network
prompt.

 We then checked if the cable was working and

there was no activity,

 We then went to the switch to check for cables

not properly inserted and we managed to solve
the problem.

Signature of Work Supervisor ………………………………………. Date …………………….....

DESCRIPTION OF WORK DONE

DAY/DATE TRAINEE’S
LISA KUTESERA LOGBOOK H1211045V MINISTRY OF (ICT)
WEEK COMMENTS
ENDING

Computer failing to connect to the LAN due to lack of

31/10/14 Task was successfully
Ethernet drivers and operating system. Managed to
completed
reinstall the operating system and downloaded the driver
Ethernet drivers.

Change of tapes in the drives and electronic Backup Backups were successfully
from Monday to Thurday of the PRDB (Production done however V-dump was
database) scheduled at 2000hrs and rotation of PR1B unsuccessful since there was
and CR3 were the PR1B is scheduled for backup at a power cut at Chitungwiza
2000hrs and the CR3 (Chitungwiza hospital database) hospital which led to the
which is set to backup online. database crushing

V-DUMP was done on Friday which is backing up of all

the databases is done offline.

Computers at the ministry of education could not access

SAP server due to internet settings been changed to suit Problem was successfully
another service provider. Managed to restart and solved
generated the addresses automatically.

Was assigned to solve an issue of IP address Task was successfully

conflicting , we had to reassign the computer a new IP completed
address

Signature of Work Supervisor ………………………………………. Date ……………………....

.MONTH OF NOVEMBER

DAY/DATE DESCRIPTION OF WORK DONE TRAINEE’S

LISA KUTESERA LOGBOOK H1211045V MINISTRY OF (ICT)
WEEK COMMENTS
ENDING
Change of tapes in the drives and electronic Backup from
07/11/14 Monday to Thursday of the PRDB (Production database) Backups were
scheduled to start at 2000hrs and rotation of PR1B and CR3 were successfully done
the PR1B is scheduled for backup at 2000hrs and the CR3
(Chitungwiza hospital database) which is set to backup online.

V-DUMP was done on Friday.

Installation of HR modules on SAP GUI for the HR department at Tasks were

the Ministry of higher and tertiary education. successfully
Installation of SAP GUI production modules for the accounting
completed
department at the Ministry of Justice.
Installation and configuration of Sophos Anti-virus for the Tasks were
Ministry of Transport ie administration and accounting successfully
department and Ministry of environment completed

Was assigned to attend to the help desk and taking in electronic Task was
requests from users who needed assistance. Managed to take successfully
record of the requests and the tasks completed.
Installing windows 7 and other basic software such as Microsoft
Office, Adobe reader, flash player and drivers on new computers. Task was
Memory management on a computer with low disk space at the
successfully
Ministry of Home affairs.
completed

Signature of Work Supervisor ………………………………………. Date ……………………....

DAY/DATE . DESCRIPTION OF WORK DONE TRAINEE’S

WEEK COMMENTS
ENDING
LISA KUTESERA LOGBOOK H1211045V MINISTRY OF (ICT)
14/11/14 Checking and confirmation of stock brought into Task successfully
store from Africom. completed
Assistance and monitoring of cables been installed
at the Ministry of Transport HR department
Change of tapes in the drives and electronic Backup
from Monday to Thursday of the PRDB (Production Backup successfully
database) scheduled at 2000hrs and rotation of done throughout the
PR1B and CR3 were the PR1B is scheduled at week.
2000hrs and the CR3 (Chitungwiza hospital
database) which is set to backup online . V-DUMP
was successfully done on Friday .

Upgrading SAP from version 710 to 730 and

completing the log on balancing. Faced problems on
Creating wireless local area network with a shared
upgrading SAP
printer. Computer with Windows XP was failed to
because 730 does not
boot properly leading to failure of successful
run properly on
installation of SAP and computer had to be reported
Windows XP.
back to CCS.

Signature of Work Supervisor ………………………………………. Date ……………………....

DAY/DATE DESCRIPTION OF WORK DONE TRAINEE’S

WEEK COMMENTS
ENDING
21/11/14 Re installation of Microsoft word on new computers Tasks successfully
and antivirus.
completed
LISA KUTESERA LOGBOOK H1211045V MINISTRY OF (ICT)
Change of tapes in the drives and electronic Backup Backup successfully
from Monday to Thursday of the PRDB (Production done from Monday to
database) scheduled at 2000hrs and rotation of Friday
PR1B and CR3 were the PR1B is scheduled at
2000hrs and the CR3 (Chitungwiza hospital
database) which is set to backup online
V-DUMP was successfully done on Friday

Attended protraz ICT workshops Learnt about the

telecommunication
field of Zimbabwe
,standards of protraz
and other
technological issues in
Zimbabwe
Did site survey at Min of Youth for LAN setup Successful
Learnt which trunk to use when lying UTP CAT 6
cable & how to mount a plastic trunk, the maximum
length of a UTP cable per connection
Researched on the different uses of SAP and its benefits Managed to learn more
in E-Commerce. about SAP in relation
to my studies

Signature of Work Supervisor ………………………………………. Date ……………………....

DAY/DATE DESCRIPTION OF WORK DONE TRAINEE’S

WEEK COMMENTS
ENDING
28/11/14 The PFMS system was not connecting to the server. Learnt something new
Run the IP release commands to send dhcp release on ways of
message to the dhcp server & the IP renew troubleshooting
command to renew dhcp configuration for all In terms of
LISA KUTESERA LOGBOOK H1211045V MINISTRY OF (ICT)
adapters. networking.
Reset configurations on a switch using a PUTTY Successful
application. Connected route to the PC using a
console cable. Click serial for connection type and
enter commands on the interface. CCS-LAN-
SWITH# erase startup-config
Attended to a computer that was displaying a disc Managed to complete
eject error message. the task as I was
Performed a feasibility study an inventory system
assigned with as
that I was to develop for the ministry.
colleague
Upgraded windows Xp Software to windows vista.
Performed a clean installation of windows 7
operating system
Change of tapes in the drives and electronic Backup Back up successfully
from Monday to Thursday of the PRDB (Production done
database) scheduled at 2000hrs and rotation of
PR1B and CR3 were the PR1B is scheduled at
2000hrs and the CR3 (Chitungwiza hospital
database) which is set to backup online
V_dump was successfully done on Friday

Signature of Work Supervisor ………………………………………. Date …………………….....

MONTH: DECEMBER

DAY/DATE DESCRIPTION OF WORK DONE TRAINEE’S

WEEK COMMENTS
ENDING
Was introduced to ICT services (OPERATIONS) and the
05/12/14 main functions of the department. Successful
LISA KUTESERA LOGBOOK H1211045V MINISTRY OF (ICT)
Learnt about Names of supported application systems Successful
(WarVets, CP10)and their general Client/Server network
connection to the hardware section.

Was familiarized with the type of programming languages Managed to relate some of
and databases which are used in the department. the knowledge obtained
Managed to get common commands which are used to
in SQL
query data in Oracle Database and was given a brief
module which helped me to learn more about Oracle
database and its commands.
Took part in the inhouse training of employees from the Gained more knowledge
Office Of The President And Cabinet(OPC) in ICDL.and gather more
Finance department which was made up of the package of
information on how excel
ICDL and Advanced ICDL.
spreadsheets can play a
great role in development
of applications related to
Ecommerce.

Signature of Work Supervisor ………………………………………. Date …………………….....

DAY/DATE DESCRIPTION OF WORK DONE TRAINEE’S

WEEK COMMENTS
ENDING
Was assigned a task of Design a productive database Managed to get a recap of
12/12/14 which dealt with record of work done after an enquiry database design concepts
form Warvet in Microsoft Access which was made up of and learnt more about
Microsoft Access and
LISA KUTESERA LOGBOOK H1211045V MINISTRY OF (ICT)
input forms for the user’s interface of the application. Databases.

Validation of the application form Using Datasheet- Validation successfully

Testing Implemented Validations , Input Masks and the undertaken.
Lookup Wizard

Created another application made up of a couple of Application was

forms which were supposed to be linked and accessed successfully created
through a menu switch board. Managed to create tables, however complications were
linked tables according to their relationships or faced on data migration
dependencies, Enforce Referential Integrity, created and from Oracle to Access
designed input forms using form wizard, used Ms event database through excel
triggers such as the On_click, On_enter, On_exit on spreadsheets
buttons and created the menu switch board.
.Took part in the inhouse training of employees from the Training was successfully
Ministry of Higher and Tertiary Education which was done
made up of the package of ICDL and Advanced ICDL.

Signature of Work Supervisor ………………………………………. Date …………………….....

DAY/DATE DESCRIPTION OF WORK DONE TRAINEE’S

WEEK COMMENTS
ENDING
Documenting the current system activities and Managed to
19/12/14 analysis of its current weakness as well as strengths undertake the task
since I was familiar
with system analysis
and design

Managed to meet the data capturers and learning Gained more

LISA KUTESERA LOGBOOK H1211045V MINISTRY OF (ICT)
about applications that had been developed in the experience on how one
ICT services Operations department and their main can develop a
functions ,and we managed to learn about the functional application
backstage of the applications in relation to their
development .

Was assigned a task of Checking payment queries in Managed to undertake

the War vets database by connecting to the ccs server the task as it was done
and searching payments information in the database as a team
using TOAD

Making reports for the war vets database to be sent It was faily done after
to provinces. Was photocopying the tables’ batches 1 mastering the
to 5 of the 3rd term and also the rejections data. The commands to be
commands where done using MS dos commands on inputted and how to set
the command prompt to the IBM heavy duty printer the paper on the
printer.

Signature of Work Supervisor ………………………………………. Date …………………….....

DAY/DATE DESCRIPTION OF WORK DONE TRAINEE’S

WEEK COMMENTS
ENDING
LISA KUTESERA LOGBOOK H1211045V MINISTRY OF (ICT)
Research on the ICT rankings for Zimbabwe Implemented all
09/01/15 There was a request by the director on the research research skills and task
of the ICT ranking of Zimbabwe by recognized was successfully
boards for example the World Bank and the SADC completed
boards We had to search on the internet for online
journals that would have the statistics

Connecting to the local server and the database CP10 successful

and entering new data for the month to be updated
Checking bank details of beneficiaries by checking
information in the database war vet and table banks
to see which bank is the pensioner receiving the
money,

Use of SQL commands to checking pay flags by Task successfully done

Connecting to the database war vet and checking in since querying
the main tables mainly pensioner for the details commands were fully
mastered

Signature of Work Supervisor ………………………………………. Date …………………….....

DAY/DATE DESCRIPTION OF WORK DONE TRAINEE’S

WEEK COMMENTS
ENDING
Taking in Warvet School Fees Enquiries and Tasks successfully
LISA KUTESERA LOGBOOK H1211045V MINISTRY OF (ICT)
16/01/15 checking records by Querying Database for paid completed
records in the database and solve user queries as
presented .
Search for paid records in the Bank Schedule Folder
Capture spouse into the system and change their
method of payments from one bank to another
Update details in the Database basing on user
requests

Performed a query which involved counting number Query successfully

of Warvet children with a pay flag Y. done
Research was
Research on the teledensitity ratios in Zimbabwe’s successfully done and
telecommunications service providers was to be useful information was
done obtaining the information online on electronic obtained
newspaper ,technology journals and other sources

Gained knowledge of security and assurance of Obtained more

application systems and major security procedures knowledge on security
that must be considered when creating form
applications and big application system.

Signature of Work Supervisor ………………………………………. Date …………………….....

DAY/DATE DESCRIPTION OF WORK DONE TRAINEE’S

WEEK COMMENTS
ENDING
Also dealt with the hardware ,software and Successful
23/01/15 networking part which were linked to this
LISA KUTESERA LOGBOOK H1211045V MINISTRY OF (ICT)
department.

In the network configuration section managed to Successful

position network cables securely and safe from
human interference, making sure the main cable to
the database is connected and making sure the switch
in plugged on to electricity.

Successful
Pinging the network server for response were
network failure is been experienced or failing to get
response from the servers

Solving some issues on the departments computers Successful since l had

by undertaking proactive troubleshooting were there more knowledge on
are malfunctions and possible solutions hardware, software and
networking from the
Troubleshoot on installed/uninstalled new/old
previous department
software and issues created

Signature of Work Supervisor ………………………………………. Date …………………….....

DAY/DATE DESCRIPTION OF WORK DONE TRAINEE’S

WEEK COMMENTS
ENDING
Created an application made which could display all the Application was
06/02/15 children and their details a single War Veteran has after successfully created
inputing either the Veterans Nat_ID or pension_no were however some data was
LISA KUTESERA LOGBOOK H1211045V MINISTRY OF (ICT)
data had to be migrated from oracle database to lost on migration due to
Microsoft excel and then imported to Microsoft Access deferent formatting on
were the query forms were designed, platform’s it was been
imported on.
Undertook data analysis and filled in missing data by Data analysis was
using the Warvet application used by data captures to successfully done
request for information from the oracle database by use ,managed to fill in

of the Nat_Id , Pension_No and Birth_certificate_no, missing fields

Undertook housekeeping issues such as 1 Hard disk Tasks were successfully

space management disk clean-up – e.g. temporary files, undertaken
cookies, deleting unwanted files,file compression –
un/zip,backup and restorations and file archiving

Was supposed to obtain Rejection list Report, command Have more to learn in
desc was used to access the branch and bank code since terms of the paynet
there were veterans who were not able to receive their
money because their accounts were rejected

Signature of Work Supervisor ………………………………………. Date …………………….....

DAY/DATE DESCRIPTION OF WORK DONE TRAINEE’S

WEEK COMMENTS
ENDING
Undertook some housekeeping issues such as Successful
13/02/15 Software installation, upgrades install, using online
updates of new antivirus packages and operating
systems and management of cookies and blogs (web
logs)

Research on latest features of Oracle database and Successful

LISA KUTESERA LOGBOOK H1211045V MINISTRY OF (ICT)
things that can be implemented to improve and
provide more services of the department

Relevance of the department to the ministry as a

whole

Taught how to prepare a comparative schedule using More knowledge was

Microsoft access gained in retion to
functions of the
Microsoft excel
Compiling all the data in the tables so as to make it Successful
ready for the report production

Signature of Work Supervisor ………………………………………. Date …………………….

DAY/DATE DESCRIPTION OF WORK DONE TRAINEE’S

WEEK COMMENTS
ENDING
Was assigned to extract all the important tables of the Task in process of
20/02/15 WarVet database and construct class diagrams and Entity completion since its
relationship diagrams eliminating redundancies by running concurrent
normalization of tables involved. with training

Microsoft Visio was used of ERD construction

Inhouse training of ICDL base module in DDF, Two modules have

Education and media. been completed so far
LISA KUTESERA LOGBOOK H1211045V MINISTRY OF (ICT)

Signature of Work Supervisor ………………………………………. Date …………………….