FUNDAMENTALS OF SIX SIGMA

OBJECTIVE:
Objective of this course is to train management students about the principles of six sigma
implementation and improving quality with respect to products and services.

METHODOLOGY:
Power Point Presentation, Participative type classes, case study, Assignments, test.
Subject quiz, Factory visit and field study, seminar, Game, Subject Video presentation
and Illustrative exercise

UNIT-I
The fundamentals of six sigma-principles of quality management- Business
performance Improvement and six sigma-the evolution of six sigma-Qualities as a Business
Performance Metric-Quality Principles and Six Sigma- six sigma and Competitive
Advantage.
Principles of Six Sigma- process Concept and Systems Thinking- Six Sigma Body of
Knowledge-Metrics and Measurement-Six Sigma Problem Solving-Six Sigma in Service
Organization.

UNIT-II
Project Organization, Selection, and Definition- Organizing for Six Sigma Projects-
People skills- Six sigma Project Selection- Project Definition-Project Review.
Process Measurement- Process Metrics- Data Collection-Data Summarization–
Measurement System Evaluation and Verification- Process Capability Evaluation-
Benchmarking

UNIT-III
Process Analysis – Statistical Methods in Six Sigma- Probability Distribution- Basic
Statistical Methods- Tools for Process Analysis.
Process Improvement- Principles of Process Improvement- Tools for Process
Improvement- Six Sigma and Lean Production- Implementation Planning.

UNIT-IV
Process Control- Control Systems-Statistical Process Control- Constructing and Using
Control Charts.
Design for Six Sigma-Concept and Design Development- Overview of DFSS- Concept
Development- Concept Engineering- Design Development- Quality Function Deployment-
Detailed Design and Analysis- Design Failure Mode and Effect Analysis-Reliability
Prediction in DFSS.

UNIT- V
Design for Six Sigma-Optimization and Verification-Design of Experiments- Taguchi
Methods for Robust Design- Design for Reliability- Reliability Evaluation- Simulation in
DFSS-Design Verification.
Six Sigma Implementation- Principles for Six Sigma Implementation-Project
Management- Organizational Culture and Change Management- Enterprise
Leadership-Knowledge Management.

TEXT BOOKS:
1. James R.Evans and William M.Lindsay, 2005. An introduction to six sigma
and process improvement, Cengage Learning India Private Limited, New Delhi
- 110092.
Georgette Belair and John O’ Neill 2007. Implementing Design for Six
Sigma: A leader’s guide, Pearson Education, New Delhi 110 017.

REFERENCES:
Dhirendra Kumar, 2006. Six Sigma Best Practices: A Guide to Business
Process Excellence for Diverse Industries, J. Ross Publishing.
Jiju Antony; Ashok Kumar; Roberto Bañuelas, 2006. World class applications

Thomas Pyzdek and Paul Keller, 2001. The Six Sigma Handbook, Third
Edition by -McGraw-Hill.

WEB RESOURCES:
www.sixsigmatutorial.com
www.sixsigmaonline.org
www.sixsigmaspc.com
www.sixsigma.in
www.sixsigmaindia.net

ILLUSTRATIVE EXERCISES
Six Sigma project in an automobile company.
Six Sigma project in a financial organization
Six Sigma project in a Hospital.
Six Sigma project in an educational institution.
Six sigma project in an electronic product manufacturing company
Six Sigma project in a Hotel
Six Sigma project in retail industry
Six Sigma project in Telecommunication Industry