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+971 581239619

Shabaj Shaikh Dubai, UAE

Operation and Sales - Travel 05 November, 1990


shabaj.abd@gmail.comX

shabzz90

Hig Achievements/Tasks
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exp Excellent knowledge of generating business leads,
erie contracting with various suppliers, preparing quotes and
nce costing, visa handling, preparing itinerary and service
in voucher, Invoice, guest feedback.
trav
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and Established and built successful partnerships with vendors,
tou hoteliers, event management & service provider
ris companies.
m
ind Worked on travel website (Karmic Trip) content, design and
ustr functionality, handled international holiday packages
y. A operation and ground arrangement for individual clients.
ple
asa Maintained business relation and strong data of major
nt, travel agents and potential corporate clientele. Participated
frie in various trade shows, fairs and events to promote hotel.
ndl
y
and Responsible for maximizing hotel's revenues by developing
out programs to increase occupancy and make profitable use
goi of its accommodation, meeting and leisure facilities.
ng Prepared reports depicting the e orts of the sales team and
per the results attained.
son
alit Coordinate transportation, accommodations, and itineraries
y for domestic and international trips for clients, based on
wit client’s needs, budgets, and expectations.
h
exc
elle
nt Tour Consultant
cus Dubai Leisure Holidays
tom
er
12/2013 – 09/2015
ser
Dubai, UAE
vic
e
skill DMC
s.
My
pri
ma
dling entire operation and ground arrangement - including
hotel contracting and reservation, transport and excursion
for leisure and business group travelers.

Ach
Handled leisure groups, MICE movements and team
iev
em building activities of corporate and travel agents.
ent Maintained business relation and strong data of major
s/T travel agents and potential corporate clientele.
ask
s
Implemented various marketing and promotion activities to
attract the o ine and online clientele and grab maximum
business leads.

Participated in trade shows, fairs, event and exhibition to


get connected with suppliers and service providers.

Established and built successful partnerships with vendors,


hotels, event management companies, and production
services companies.

Excellent knowledge of generating business leads,


contracting with various suppliers, preparing quotes and
costing, visa handling, preparing itinerary and service
voucher, Invoice, guest feedback.
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WORK EXPERIENCE

Travel Executive

Akbar Travels

07/2011 – 11/2013 Mumbai,India

Achievements/Tasks

Maintained business relation and strong data of major travel agents and walk In clients.

Worked on International ticketing, re-issuance and cancellation on GDS - abacus, amadeus and galileo. Answered telephone and replied emails
professionally, courteously and promptly.

Updated clients about the fare rules, ticketing policy, visa requirement and airline policy.

Provided excellent customer service to individual and corporate clients before and after sales service. Dealt calmly and respectfully even when
customers were argumentative.

Sales Representative
Sutherland Global Services Pvt. Ltd.
11/2010 – 06/2011
Mumbai,India

Process of Ezeego1

Achievements/Tasks

Main profile was to convince and sell hotel and holiday packages to client on phone.

Provided excellent customer service to individual and corporate clients before and after sales service. Dealt calmly and respectfully even when
customers were argumentative. Greeting in a warm and friendly manner.

Make professional, accurate, cost e ective travel arrangements for clients while providing detailed information, excellent customer service and sales
support.

Experienced in designing tailor made international holiday packages based on client requirement and budget. Maintained customer data base and
provided updates as per requirement.

EDUCATION
Bachelor of Commerce

University of Mumbai

03/2010 – 03/2013 Mumbai, India

CERTIFICATES

Amadeus GDS Training (07/2011)


British Airways - Speedbird Club Academy
Completed amadeus full time training.
Completed UK network test
Diploma in Information Technology (05/2006)

Basic, Windows, MsO ce : Word, Excel,Powerpoint & Internet

INTERESTS

Travelling Photography Football Chess

LANGUAGES

English Hindi

Marathi Arabic

REFERENCES

Neha Ailani, Accountant Pooja Menon, HR and Admin

“Suvira Energy (Karmic Trip & OLHB Hotel)” “Dubai Leisure Holidays”

Contact: +91 9769941367 Contact: +971 522168961

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