Assets & Complaint Management System: Prepared By: Somnath Dey Rollno: 1702003645

Project Report: Assets & Complaint Management System
Project Report On
Assets & Complaint Management System
In fulfillment for the Award of the degree
Of
Master of Science in Information Technology
Prepared by:
Somnath Dey
RollNo: 1702003645
SIKKIM MANIPAL UNIVERSITY
Submitted By: S<U
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Submitted By: S<U
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CONTENTS
1) Company Profile (Developer)

2) About Organization (User)
3) Introduction
3.1) Purpose
3.2) Scope
3.3) Definitions, Acronyms and Abbreviations
3.4) References
3.5) Overview
4) General Description
4.1) Product perspective
4.2) Product function
4.3) User characteristics
4.4) General constraints
5) Functional Requirements
5.1) Forms for adding & viewing / editing
6) Preliminary Design
6.1) Context Diagram
6.2) Database Design
7) Forms Layout & Description
8) Hardware Requirement
9) Software Requirement
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Introduction
The Organization provides various equipments like laptops, printer, scanner etc. to its employees. The
management wants to keep the record of all the equipments provided to various employees and also
wants the employees to file any complaint about any equipment easily, if a fault occurs to achieve this
objective through the current manual system is difficult, so it proposed to develop a computer based
‘ASSETS MANAGEMENT’.
Employee can send any complaint to the engineer and the engineer will check the problem and
provide valid response.
If the engineer does not attend the complaint within three days then employee can send complaint to
the administrator to know the reason why the complaint is not attended.
Administrator can send a common message to all the employees or a particular employee.
Purpose
1. Maintaining details of the equipment.

2. Filing complaint about the fault of the equipment.
3. Maintaining details of the warranty/AMC of the equipment.
4. Details of the equipment allotted.
Scope
User Information Module: This module will maintain user information. This will allow us to add
new user, enable/disable, updating user related information, view all the users etc.
Equipment Module: This module will maintain equipment information. This will allow us to add
new equipments, edit equipment details, updating equipment status, view all the equipment details,
generating various reports etc.
AMC/Warranty Module: This module will maintain AMC/Warranty information. This will allow us
to add AMC/Warranty information, edit AMC/Warranty information, and updating AMC/Warranty
information, view AMC/Warranty Information, generating various reports etc.
Complaint Module: This module will maintain the complaints filed by the employees and the
responses send by the engineer to the respective employees, generating various reports etc.
Allotment Module: This module will maintain information about the various equipments allotted to
various users. This will allow us to add new allotments, updating allotments, view allotments etc.
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Administrator Complaint Module: This module will help the administrator to provide valid reasons
to the employees, if the engineer does not attend their problems in three days.
Administrator Common Message Module: Administrator can send common messages to various
users or individual users.
Definitions, Acronyms and Abbreviations

Not Applicable
References
Stock registers and complaints register of HCM RIPA.
Overview (Developer's Responsibility)
The developer is responsible for:
 Developing the System.

 Testing and Debugging
 Installing the software at client site and beta testing.
 Conducting end-user training.
 Maintaining the system for a period of one year after installation.
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General Description
Project perspective
The initially this module is proposed to be developed as an independent module. Later in this we can
add electricity problems, official problems, mess problems and hostel problems etc.
Product Functions
Some of the important functions proposed to be developed are:
 Maintaining details of the equipment.

 Filing complaint about the fault of the equipment.
 List Of Complaints pending resolved, under process, etc.
 Maintaining AMC/Warranty Details
 Maintaining Equipment Allotment Details
 Maintaining Employee Personal complaints.
General Constraints:
1. Should run on Windows XP/2000 platform.

2. An employee can complain only once for a particular equipment in a day.
3. An employee can file any complaint for equipment if there is any warranty/AMC.
User Characteristics
There are three main users of the system are: -
1. System Administrator: - Managing the Database, User Management. Administrator has

rights of every module.
2. Employee: - Employees have the rights to file any complaint about the equipment they are
using.
3. Engineer: - Engineer will check the equipment and send the response to the respective
complaints.
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Functional requirements
The important functional requirements have been identified. The detail work is still going on. The
present version of the SRS just mentions important functionality and brief description.
Forms for adding & viewing/editing
Login Form: User has to login before accessing the Assets Management.
Equipment Details Form: For adding Equipment Details.
View/Edit/Delete Equipment Details Form: For viewing/editing/Deleting Equipment Details.
Equipment Type Form: For adding various Equipments.
New User Form: For creating new user
Change Password Form: User can change the password
Enabling / Disabling User Form: For enabling / disabling existing users.
Add/Delete Designation Form: For adding new Designations.
Add/Delete Room Form: For adding/viewing/deleting new room form.
Edit / Add AMC/Warranty Info Form: For deleting/editing/adding

AMC/Warranty Info.
Add Allotments Form: For adding allotments.
View Allotments Form: For view allotments.
Employee Complaints Info Form: For sending complaint to the Engineer.
Equipment Repair Info Form: For sending response to the employees by the Engineer after
Checking the complaint.
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Equipment Search Form: For searching equipments according to various criteria.
Complaint Search form: For searching complaints according to various criteria.
Employee Complaint To Admin Form: For complaining to admin if problem not solved within
three days.
Employee Personal Problem Form: List of employee complaints to administrator.
Admin Common Message form: For viewing/adding.
Admin Home Page: Home Page of Administrator
Employee Home Page: Home Page of employee.
Engineer Home Page: Home Page Of Engineer.
Hardware Requirements
1. Intel Pentium IV processor
2. 512 MB RAM or higher
3. 40 GB HDD or higher
4. UPS
5. LAN Connectivity ( Assets Management should be accessible through Intranet)
Software Requirements
1. Microsoft Window XP/2000 or higher version
2. .Net framework 2.0 and higher version
3. IIS (Internet Information Services)
4. RDBMS (back end) : Sql server 2005
5. Web Browser: Internet Explorer or higher version, Mozilla, Opera
IDE : Microsoft Visual Studio 2005 or higher version
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Preliminary
Design
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Context Diagram
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Request to add, edit, delete and view

Administrator
Check Complaints and view reports
Assets &
Response of the request
Complaint
Management Engineer
System
Request to file a complaint and view

reports.
Employee Response
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Program Flow Diagram
ACMS
Login
Admin Employee Engineer
Employee Complaint
User Information Hardware Complaints (View, Search, Response)
(Add,Edit,Delete,Change (Send, View, Hardware
Equipment Information to
Password) Complaints.)
(Add,Edit,Delete,Search ) Complaints)
Personal Complaints
Change Password
(Send,View,Complaints)
AMC/Warranty
))Equipment)
(Add,Edit,delete AMC data) Change Password
Allotment Information
(Add,Edit,Delete,Search
Allotment)
Send Common message to

Employee
View, Response to the

Personal
Complaints
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Database Design
1. Equipment Details:
Field Name Field Type Description

Varchar2(30)PK Office Serial No.
Equip_no
Equip_Serial_no Varchar2(30) Company Serial No.
Equipment type Varchar2(30) Like Printer, LCD, Keyboard,
Laptops, Switch, Hub, Scanner, UPS
etc.
Company Name Varchar2(50) Equipment Company Name
Model Of Equipment Varchar2(50)
Manufacturing Date Date Equipment Manufacturing Date
Purchase Price Number(10,2) Price of Equipment
Stock Register Serial No Varchar2(30) Register entry serial no
Stock Date Date Register Entry Date
Equip_Details Varchar2(2000) Equipement detail Description
AMC/Warranty Type
AMC ID Number(10) FK Reference to AMC Information
Warranty expire date date
Locatoin/Room No. Reference to Room Information
Varchar2(20) FK
Equip Status Varchar2(20) Working/Disposed
UserId Varchar2(30)FK Reference To User Information
Alloted Date Date Reference To Allotements
2. AMC Information:
Field Type Description
Field Name
AMC ID Number(10)PK
AMC With Varchar2(50) Full Company Name
AMC Start Date Date AMC Starting Date
AMC End Date Date AMC Ending Date
3. Room Information:
Room No. Varchar2(20)
Location Varchar2(50) Room Location like ground floor
etc.
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4. User Information:
UserName Varchar2(50) User full name
Designation Varchar2(50) User Designation Name
Telephone No. Varchar2(50) User Telephone No.
UserId Varchar2(30)PK
Password Varchar2(30)
User Type Varchar2(50) Type Of User like Administrator,
Employee,
5. Complaint Detail:
Complaint No. Varchar2(50) PK Primary Key
Room No. Varchar2(20) FK Reference to Room information
Complaint Date Date Date Of Complaint
Time Date Time Of Complaint
Equip No Varchar2(30)FK Reference to Equipment Detail
Problem Description Varchar2(2000) Problem Detail
Repair Date Date Problem repair Date
Repair Time Date Problem Repair time
Action Taken Varcahr2(500) Action Comments
Status Varchar2(20) Pending,Resolved, Atteneded But
Pending, Taken to Company
User Id Varchar2(30) Reference to User Information
6. Allotments:

UserId Varchar2(50) FK Reference to user Information
Room No. Varchar2(50) Reference to Room No.
Allot Date Date Allotement Date
Equip No. Varchar2(30)FK References to Equipment Details
7. Equipment Type:
Field Name
FieldType Description
Equip Type Varchar2(30) Like Printer, LCD, Scanner,
Keyboard, Laptops etc
8. Designation :
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Field Name
Designation Varchar2(30)PK Designation of the user
9. Admin Complaint Information:

Field Name
Complaint No. Number(10)PK
UserID Varchar2(30)FK Reference Of user information
UserName Varchar2(50) Name Of Employee
Problem Date Date Date when Problem received
ProblemTime Date Time when problem received
Problem Varchar2(2000) Detail of problem
Solution Varchar2(2000) Detail of Solution provided
Room No. Varchar2(20) Reference To room Information
Status Varchar2(20) Status Of Complaint like
Resolved, Pending
10. AdminCommonMessage :
Field Name
UserId Varchar2(30)FK Reference to User Information
MessageSentDate Date Date When Message Sent
Message Time Date Time When Message was sent
Message Varchar2(2000) Details of message
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Forms & Description
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1. User Information Module

Role of user information module: In many web applications there is a need for keeping track of the
individual users of the application. This might be necessary with applications where the users created
by administrator.
User Information involves checking who a valid user is and provide security during his session
accordingly, during which he can update his information like changing his password. A logout
mechanism is also provided to destroy the user session as a security measure.
The User Information Module generally divides into sub–modules as follows: –
1.1 User Authentication Module.
1.2 User Creation Module
1.3 User Status and Password editing module.
1.1 User Authentication Module

Current Web Technology has the inherent problem that there is no notion of a User Session when
someone is accessing a Intranet or Internet software: By default, the Web Server Software does not
systematically register which users are accessing what pages, or in what sequence. It simply handles a
sequence of seemingly unrelated requests. In some web applications, the lack of User Sessions is not
a problem, simply because there is no need to restrict access to certain areas, to personalize the
viewed pages, or to log specific user actions.
The User entity describes the User data implemented by the User Management module. The User
entity defines the following fields during his login session on the ACMS[RIPA]. UserId Describes the
identification of a user in the system. This field is entered when a user logs onto the application.
PasswordDescribes the password for the user. The password is saved in the database. UserStatus
describes the status of the web user. If the user logs out off his session, he becomes inactive and
would never be able to see his account unless he enters his userid and password again. Only
administrator created users are allowed to use the application.
Login Form
User has to Login before accessing Assets & Management System.
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User will enter their User Id and password.ACMS check User Id & Password from Database.If User
exist in Database then it allows User to access ACMS otherwise display error message.
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1.2 USER CREATION MODULE
ACMS[RIPA] users are created by administrator only. On ACMS[RIPA] there are three types of users
(i) Administrator (ii) Employee (iii) Engineer.
The administrator is responsible for managing database, user management, addition of new users and
deletion (which is not allowed to other type of users).
Administrator will create users by following steps.
Step. 1 : Click on User Information link on the Admin Home page
Step 2 : Click on Add User link
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Step 3 : Enter User Information and click on save button and Administrator will get two types of
response messages (i) Successfully saved(in case of unique user information), (ii) Already exist (in
case of duplicate user information added).
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1.3 User Status and Password editing module
Administrator has rights to give new password to user and change user status. Faculty and Guest
user(s) can change own password only. Administrator can see user(s) status list and editing the status
of the user. Statuses have two types on RipaACMS first one is enabled (by default) second one is
disabled.
Administrator will change user status and password by following steps.
Submitted By: S Enable/Disable User Link
(ii) Edit user information

Edit user information by
Clicking on User Information –> Edit User Link
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 It shows details of employee in a grid view with edit link. Edit link will display Edit User
Information Form for editing the user details.
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 Then select the user you want to modify.
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 Now click on the reset password link if you want to modify the password and enter the
password and other information you want to modify.
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2. Designation Module
In this module we can do the following tasks:
2.1 Create New Qualification
2.2 Delete Qualification
Submitted By: S DesignationInfo
Submitted By: S DesignationInfo
On clicking the delete button the selected designation will be deleted from the database.
Submitted By: S Room Info
Submitted By: S RoomInfo
On clicking the delete button the selected room will be deleted from the database.
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4. Equipment Module
4.1 Create new Equipment Details
4.2 Modify any Equipment Details
4.3 Delete any Equipment Details
Submitted By: S AddEquipmentDetails
Submitted By: S Edit/Delete/ViewEquipmentDetails
Now you will get Search Equipments form. Here you can search a particular equipment to modify
by clicking on search button or you can get all the list of equipments by clicking on the SearchAll
button.
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Step 2: Now select the equipment you want to modify by clicking on the edit link.
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Step 3 : Now modify the required details.
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In this module administrator will modify any equipment details into the database.
 Select the equipment you want to delete by clicking the delete link.
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5. Equipment Tsdype Module

5.1 Create new Equipment Type
Submitted By: SEquipmentTypes
Clicking on the Save button and new equipment will be added.
Submitted By: SEquipmentTypes->AddEquipments
Clicking on the delete button the selected equipment will be deleted.
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6. AMC/Warranty Type Module

6.1 Create new AMC Details
6.2 Edit any AMC Details
Submitted By: SAdd AMC Data
Submitted By: SEdit AMC Data
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Step 1: Now select the equipment you want to modify by clicking on the edit link.
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Step 2: Now select the equipment you want to delete by clicking on the delete link.
Submitted By: SAddAllotmentInfo
Submitted By: SSearchListOfAllotments
Here you will get Search Allotments form and from here a specific allotment detail(s) can be
searched.
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Step 2. Now to search a specific allotment details enter details and click search.
To get list of all the allotments click SearchAll
Submitted By: SSearch Complaints

Here you will get Search Hardware Complaints form and from here a specific Hardware Complaint
detail(s) can be searched.
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Step 2 . Now you can search according to various criteria or get all the list of employee complaints.
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Step 3. Now click on the specific complaint no. you want to view.
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9. Personal Complaints Module
9.1 Give response to the user complaints

 Click on the link Personal Complaints where you will get the list of user complaints
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And send response to the respective users.
10. Send Common Message

10.1 Send Common Message to all the users

 Click on the link Common Message link where you will get the list of users
And send message to respective users.
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11. Employee Module
Employee can perform following task:

11.1 Hardware Complaints
11.2 Send Personal Complaints
11.3 Change Password
Role of Employee Module: In This Web Application a Employee can do two types
of task:
.Hardware Complaint: An Employee will send a Hardware complaint to the Engineer if Some
Equipments of Desktop Computers are not working properly.
Personal Complaint: An Employee will send a Personal Complaint to the Administrator (not to
Engineer) if he doesn’t get any response from Engineer for a fired complaint in specific time period.
When an Employee will logon with his correct userId & Password, he will get Home page of
Employee shown below as:
11.1 Hardware Complaints Module

In this module employee can do the following tasks:
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11.1.1 Send Hardware Complaints

11.1.2 View Hardware Complaints
11.1.1 Send Hardware Complaints

Step .1 Check status
An Employee can check the status of his Hardware Complaints clicking on Hardware Complaints
Link at the left most of the Employee Home Page. After
Clicking on Hardware Complaints Link a form will display as below: -
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Step 2. To send new complaint click on the New Complaint Link.
Now send the message and you will get response as Message sent.
11.1.2 View Hardware Complaints
 Click on the Complaint No you want to see the response from the engineer.
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11.2 Send Personal Complaints
Step 1. Click on the Personal Complaints Link
Here you can view the solutions of the earlier complaints if provided any.
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Step 2. To send new personal complaint click on the New Complaints link.
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 Click on the change password link if you want to change your password.
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12. Engineer Module
Employee can perform following task:

12.1 Employee Complaints
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Role of Engineer Module: In This Web Application a Engineer can do two types of
task:
.Employee Complaints: An engineer will send a valid response to the employee complaints through
this module.
Change Password: If he wants to change the password the he do that form this module.
When an Engineer will logon with his correct userId & Password, he will get
Homepage of Engineer as shown below:
12.1 Employee Complaints
Step 1. Click on the Employee Complaints link and you will get a search form.
From here you can search the complaints with specific criteria by clicking search button or can get
list of complaints by clicking the SearchAll button.
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Step 2. From here a response can be sent using particular complaints of the employee.
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Step 3. From here a valid response can be sent.
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 Engineer can change the password by clicking the Change Password Link.
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Conclusion
The primary goal of this report is to identify action initiatives that make up the Action
report for a new system in Assets Complaint Management System where all resources
are valued equally and treated with respect. To that end, Assets Complaint
Management System calls for an increase in the number of tenure-track service
resource at all ranks, including priority positions; the analysis and reallocation of
workload responsibilities.
BIBLIOGRAPHY
 Referred to various books and web sites for gathering initial information to understand the overall
requirements.
 For this project, the following books become helpful to us:
 www.w3school.com
 www.phpmanuel.com
 www.dynamicdrive.com
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THE END
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Project Report: Assets & Complaint Management System

Assets & Complaint Management System

In fulfillment for the Award of the degree

SIKKIM MANIPAL UNIVERSITY

Submitted By: S<U

Submitted By: S<U

1) Company Profile (Developer)

Submitted By: S<U

1. Maintaining details of the equipment.

Submitted By: S<U

Definitions, Acronyms and Abbreviations

Stock registers and complaints register of HCM RIPA.

Overview (Developer's Responsibility)

The developer is responsible for:

 Developing the System.

Submitted By: S<U

Some of the important functions proposed to be developed are:

 Maintaining details of the equipment.

1. Should run on Windows XP/2000 platform.

There are three main users of the system are: -

1. System Administrator: - Managing the Database, User Management. Administrator has

Submitted By: S<U

Forms for adding & viewing/editing

Equipment Details Form: For adding Equipment Details.

View/Edit/Delete Equipment Details Form: For viewing/editing/Deleting Equipment Details.

Equipment Type Form: For adding various Equipments.

New User Form: For creating new user

Change Password Form: User can change the password

Enabling / Disabling User Form: For enabling / disabling existing users.

Add/Delete Designation Form: For adding new Designations.

Add/Delete Room Form: For adding/viewing/deleting new room form.

Edit / Add AMC/Warranty Info Form: For deleting/editing/adding

Add Allotments Form: For adding allotments.

View Allotments Form: For view allotments.

Employee Complaints Info Form: For sending complaint to the Engineer.

Submitted By: S<U

Equipment Search Form: For searching equipments according to various criteria.

Complaint Search form: For searching complaints according to various criteria.

Employee Personal Problem Form: List of employee complaints to administrator.

Admin Common Message form: For viewing/adding.

Admin Home Page: Home Page of Administrator

Employee Home Page: Home Page of employee.

Engineer Home Page: Home Page Of Engineer.

Submitted By: S<U

Submitted By: S<U

Submitted By: S<U

Request to add, edit, delete and view

Check Complaints and view reports

Request to file a complaint and view

Submitted By: S<U

Program Flow Diagram

Admin Employee Engineer

Send Common message to

View, Response to the

Submitted By: S<U

Field Name Field Type Description

Submitted By: S<U

Field Name Field Type Description

9. Admin Complaint Information:

Submitted By: S<U

Forms & Description

Submitted By: S<U

1. User Information Module