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ADMIN & GENERAL Priority Start Finish

Insurance
Determine Insurance Needs 01-07-2011 01-09-2011
Confirm Insurance Providers
Ensure Insurance is activated
Purchasing & Receiving
Register with Hospitality Warehouse
Identify Primary Suppliers
Establish Credit with Suppliers
Implement purchase order system
Develop Inventory Management System
Develop Requisition Procedures
Leases
Confirm lease in place and copies available
Printing and Stationery
Business Cards ordered
Hotel Letterheads
PMS Stationery
GUEST Account Stationery
Purchasing Order Forms
Payroll & Personnel Forms
Order Payroll Stationery
Uniforms
Finalise Specifications and Quantities
Order Uniforms
Order STAFF Name Badges
Transportation
Finalise Requirements
Affiliations & Memberships
Establish Membership
Community Policing Forums
Pre-opening Offices
Locate and Prepare pre-opening offices
Relocate Pre-opening Offices to Hotel

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FINANCIAL PLAN Priority Start Finish Obtain copy of Financial Plan Manual 07-01-2011 01-09-2011 Accounting Procedures Order Accounting Package (ACCPAC) software Establish Hotel credit policy and procedures Set-up Accounts Procedures Obtain reporting formats Obtain Accounting Procedures Manuals Set-up Dictionary of Accounts Schedule training on ACCPAC Set-up Accounts STAFFING Recruit Key Accounts STAFF Payroll Set-up salaries bank account Register to Bank Account Order Payroll software Order Payroll Stationery General Manager Checklist Completed post-opening Pre-opening Budget Draft pre-opening budget Pre-opening budget approval Operating Forecasts completed Hotel Budgets Draft 12 mth Operating Budget Draft Capex Budget Banking Set-up Bank Accounts incl. Salary Account Arrange Overdraft Facilities Set-up credit card agreements Arrange Security Cash collection Determine Operating Cash requirements Asset Management Open Fixed Asset Register Complete pre-opening asset stock takes See Admin & General See Risk Management See Legal Compliance .

Person Duration Wks Responsible 34 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 0 0 .

IT & SYSTEMS Priority Start Finish Duration Wks Property Management System Order placed 07-01-2011 01-09-2011 34 Service Level Agreement finalised 0 Installation dates confirmed 0 Data configuration set-up 0 Data input and configuration 0 Set restrictions in PMS 0 Implement Rate Codes In PMS 0 Enter Packages Into PMS 0 System Installed & Tested 0 Training dates confirmed 0 Backup Systems & Protocol 0 F&B Outlet POS Systems 0 Not Available 0 0 Server & LAN Network System specifications agreed 0 Service Level Agreement finalised 0 Equipment Orders placed 0 Installation dates confirmed 0 System Installed & Tested 0 Backup Systems & Protocol 0 Workstations Requirements determined 0 System specifications agreed 0 Service Level Agreement finalised 0 Equipment Orders placed 0 Installation dates confirmed 0 System Installed & Tested 0 Training dates confirmed 0 Printers/Scanner/ Fax Requirements determined 0 System specifications agreed 0 Service Level Agreement finalised 0 Equipment Orders placed 0 Installation dates confirmed 0 System Installed & Tested 0 Training dates confirmed 0 Software Requirements Requirements determined 0 Orders placed 0 Licencing Software Licences obtained 0 TV Licence application 0 Internet Service Provider Determine ISP 0 Service Level Agreement finalised 0 Domain registered 0 e-mail accounts set-up 0 Internet connectivity 0 Telephone System .

Confirm Switchboard Specifications 0 Training dates confirmed 0 Arrange Telkom Application 0 Finalise Hotel Phone Number 0 Finalise Hotel Fax Number 0 Arrange Fax to Mail Facility 0 Complete On-Hold Message Recording 0 In-Room Entertainment Specify requirements 0 Order Decoders 0 Installation & Testing 0 Determine Bouquet 0 Obtain licencing 0 Source Public Area Music 0 Timekeeping System Requirements determined 0 System specifications agreed 0 Equipment Orders placed 0 Installation dates confirmed 0 System Installed & Tested 0 .

Person Responsible Completed Completed Completed Completed Completed Completed Completed Completed Completed Completed Completed Completed Completed Completed Completed Completed Completed Completed Completed Completed Completed Completed Completed Completed Completed Completed Completed Completed Completed Completed Completed Completed Completed Completed Completed Completed Completed Completed Completed Completed Completed Completed Completed Completed .

Completed Completed Completed Completed Completed Completed Completed Completed Completed Completed Completed Completed Completed Completed Completed Completed Completed Completed .

LEGAL COMPLIANCE Priority Start Finish Business Registration Obtain business trading number 07-01-2011 01-09-2011 Licensing Trading licence TV Licence Promotion of Access to Information Act Fire Clearance Certificate obtained Employment Equity Job Classifications verified Skills Development Skills Development Facilitator appointed Training Committee established Health and Safety Health & Safety Representatives appointed First Aiders trained and appointed Health & Safety Committee established First Aid Boxes equipped and available .

Person Duration Wks Responsible 34 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed .

MARKETING PLAN Priority Start Finish Hotel Positioning Develop Hotel USPs per Market Segment 07-01-2011 01-09-2011 Complete Competitor Analysis Complete SWOT Analysis Hotel Sales Collateral Develop facilities guide/presentation folder Develop Pre-Opening Brochure Develop Permanent Brochure Develop ancillary sales collateral/stationery Develop Press Kit Develop Property Maps Photography/Video Coordinate photo shoot for permanent brochure Photography available Marketing Plan Appoint Marketing Plan Co-Ordinator Appoint Sales Executive Acquisition Plan to be formulated Acquisition Plan to be approved Rates Structure Complete and Submit Rate Builder Rate Grid to be approved Soft Opening Programme Determine Target Groups Determine pre-opening programmes Hotel Opening Programme Determine official opening date Determine Target Groups Determine Programme Hotel Branding Minimum Branding Requirements ascertained Minimum Branding Requirements ordered Hotel Brochure finalised Hotel Signage finalised Corporate Flags ordered Rates Board ordered Brochure Rack and Brochures ordered Hotel Stationery finalised and ordered Key Cards designed Internal Signage agreed Marketing Material ordered Branding Checklist Completed Hotel Web Page Hotel.com Web Entry Hotel Fact Sheet submitted Pictures submitted .

Duration Person Wks Responsible 34 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed .

QUALITY PLAN .F&B Priority Start Contract GUEST Valet/ Laundry 07-01-2011 Contract GUEST Transport Develop F&B Outlet Concepts Restaurant Concept Restaurant Theme Operating Hours STAFFING LEVELS Service Levels Menu Planning Menu Tastings Menu Costings Develop Standard Recipes Menu Pricing finalised Menus to Print Table Layouts Centrepieces Linen/ Table Mats Bar Concept Operating Hours STAFFING Levels Wine List Finalised Wine List Costed Drinks Pricing Service Levels Room Service Operating Hours STAFFING Levels Service Levels Menu Planning Menu Costings Menu Pricing finalised Menus to Print Equipment specifications Equipment ordered (see Purchasing) Equipment commissioning complete Kitchen Determine Kitchen smallwares Specify kitchen smallwares Order kitchen smallwares Delivery date confirmed Equipment commissioning complete Purchasing Linen Specifications confirmed Orders Placed Delivery Dates Confirmed Cutlery Specifications confirmed Orders Placed Delivery Dates Confirmed Crockery Specifications confirmed .

Orders Placed Delivery Dates Confirmed Glassware Specifications confirmed Orders Placed Delivery Dates Confirmed Equipment Specifications confirmed Orders Placed Delivery Dates Confirmed F&B Inventories Develop Kitchen par stock Develop master beverage/bar par stock and wine list Procure opening F&B inventories .

Conferencing Conferencing Layouts Conferencing Packages Specify Conferencing Equipment Order Conferencing Equipment Delivery Dates Confirmed Equipment commissioning complete Technical support available Storage and Control Arrange suitably secured storage Complete Asset Register Complete Opening Stock Inventories Obtain Quality Operating Standards Manual Issue Minimum Operating Standards to Heads of Departments Customise Minimum GUEST Service Standards Communicate Minimum GUEST Service Standards Schedule Pre-opening Quality Assurance Assessment Obtain required SA Grading Implement "Hot or Not" GUEST Feedback System .

Duration Person Finish Wks Responsible 01-09-2011 34 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed Completed .

Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed .

Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed .

QUALITY PLAN .Housekeeping Priority Start Obtain Quality Operating Standards Manual 07-01-2011 Issue Minimum Operating Standards to Heads of Departments Customise Minimum GUEST Service Standards Communicate Minimum GUEST Service Standards Schedule Pre-opening Quality Assurance Assessment Obtain required Standard Assessment Grading Implement GUEST Feedback System HOUSEKEEPING Equipment Requirements Specified Housekeeping Trolleys Vacuum Cleaners Cleaning Smalls Quantities and Specifications established Delivery Dates Confirmed Asset Register opened Linen Quanities Specified Par Stock Established Quality Specifications Set Orders Placed Delivery Dates Confirmed Secure Storage Opening Inventory Taken GUEST Supplies GUEST Bathroom Amenities GUEST Stationery GUEST Beverage Supplies Quanities Specified Par Stock Established Quality Specifications Set Orders Placed Delivery Dates Confirmed Secure Storage Opening Inventory Taken Minimum Branding Checklist Completed Outsourcing Housekeeping Contract Cleaning Service Level Agreement finalised Laundry Service Level Agreement finalised Public Area Contract Cleaning Service Level Agreement finalised All Contractors to undergo Induction Training .

Person Finish Duration Wks Responsible 01-09-2011 34 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 0 0 0 0 0 0 0 .

RISK MANAGEMENT Priority Start Obtain Risk Management Manual 07-01-2011 Complete Risk Management Plan Insurance Determine Insurance Needs Confirm Insurance Providers Ensure Insurance is activated Arrange Risk Audit post opening Emergency Planning Draft Emergency Procedures Draft Evacuation Procedures Obtain Emergency Services Contact Numbers Appoint Fire Station Officers Train STAFF in Emergency Procedures Hold Fire & Evacuation Drill Health & Safety Order First Aid Boxes Order Emergency Equipment Megaphones Hard Helmets Vests 2-way radios Torches Verify proper operation of all Life Safety equipment/systems GUEST Security Check CCTV installation & monitoring Key Register & Monitoring System in place Computer Security Backup Systems & Procedures in place Electronic Communication Policy in Place .

Person Finish Duration Wks Responsible 01-09-2011 34 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed Completed 0 Completed 0 Completed .

STAFFING Priority Start Finish Finalise STAFFING Numbers 07-01-2011 01-09-2011 Finalise Salary & Benefits Budget Obtain HR Operating Standards Manual Establish Conditions of Employment Draw up Contracts of Employment Confirm Employment Policies Establish Hotel Rules Obtain HR Forms Establish Performance Expectations Issue Job Descriptions Issue GUEST Service Standards Arrange for Probationary Performance Reviews Determine Outsourcing Requirements Housekeeping Service Level Agreement finalised Laundry Service Level Agreement finalised Contract Cleaning Service Level Agreement finalised Maintenance Service Level Agreement finalised Security Service Level Agreement finalised STAFF Transport Service Level Agreement finalised Customise Position Specifications Develop Hiring Schedule Develop Training Schedules Confirm Training Dates & Providers Hire Senior Management Team Operation Manager Asst.Operation Manager Hire Department Heads Accounting Spv FO Spv HK Spv Sales Executive Eng Spv Hire Junior Management Hire Service and Support STAFF Schedule Training Induction Training Skills Training Systems Training (PMS & POS) Emergency Procedures .

Person Duration Wks Responsible 34 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed Completed 0 Completed 0 Completed 0 Completed 0 Completed 0 Completed .