Beruflich Dokumente
Kultur Dokumente
Acknowledgement
Table of contents
List of appendices
Rationale
Chapter I
Case study
Industry
Company
Organisation
Organisational Design
Consumer Behavior
Human Resource Management
Marketing
Advertising
Products
Food Industry
Processed Food Industry
SWOT Analysis
Sector Analysis
Retailers
Promotions
Future Proposals
Case Report No. 3
Introduction of Gourmet Foods
History of Gourmet Foods
Proposed Mission Statement
Proposed Vision
Objective of Company
Organizational Structure of Gourmet Foods.
Portfolio Analysis
Interview
Recruitment ads.
Products by Gourmet
Marketing Strategies
SWOT Analysis of Gourmet Foods
Strengths
Opportunities
Weakness
Threats
Environmental Analysis of Gourmet Foods
Political Conditions
Economic Conditions
Social Conditions
Technological Conditions
Critical Issues
Suggestions
Conclusions
Introduction to Case Study
History
It is generally believed that the case-study method was first introduced into social science
by Frederic Le Play in 1829 as a handmaiden to statistics in his studies of family budgets. Les
Ouvries Europeens (2nd edition, 1879). The use of case studies for the creation of new theory in
social sciences has been further developed by the sociologists Barney Glaser and Anselm Strauss
who presented their research method, Grounded theory, in 1967.
The popularity of case studies in testing hypotheses has developed only in recent decades.
One of the areas in which case studies have been gaining popularity is education and in
popularity educational evaluation.
Case studies have also been used as a teaching method and as part of professional
development, especially in business and legal education. The problem-based learning (PBL)
movement is such an example. When used in (non-business) education and professional
development, case studies are often referred to as critical incidents.
Definition
Researcher Robert K. Yin defines the case study research method as an empirical inquiry
that investigates a contemporary phenomenon within its real-life context; when the boundaries
between phenomenon and context are not clearly evident; and in which multiple sources of
evidence are used (Yin, 194, p.23).
The study of a person, a small group, a single situation, or a specific ‘‘case’’, is called a
case study. It involves extensive research, including documented evidence of a particular issue or
situation symptoms, reactions, effects of certain stimuli, and the conclusion reached following
the study. A case study may show a correlation between two factors, whether or not a causal
relationship can also be proven. It may sound complicated, but it’s really quite simple.
Case study in Psychology
Many well-known case study researchers such as Robert E. Stake, Helen Simons, and
Robert K. Yin have written about case study research and suggested techniques for organizing
and conducting the research successfully. This introduction to case study research draws upon
their work and proposes six steps that should be used:
1. Determine what your case study will be about. Think about the problems you have
discussed in class or you have come across in your reading in this field. Begin by
researching at the library and on the internet in order to hone in on a specific problem.
Once you have identified a problem, read as much as you can about it in books, journals,
magazines, newspapers, etc. take notes and remember to keep track of your sources for
later citations in your case study.
2. Choose a case site. Think of a location, an organisation, company, or individuals who are
dealing with that problem. Plan and set up interviews with these people. Your
interviewees should all be involved at the same company or organisation (your case
‘‘site’’). They can be workers, volunteers, customers, or other stakeholders with an
interest in solving the problem you have identified.
3. Begin your interviewing process. Talk to individuals at your case site about the issue.
Ask what they have tried to do to solve the problem, their feelings about the situation,
and what they might do differently. Ask open ended questions that will provide you with
information about what is working, how the situation developed, which parties are
involved, and what a typical day is like. Stay away from yes or no questions, or you may
not get the information you are seeking.
4. Analyze your information. You will need to take the information you gathered in your
library and internet research along with your ‘‘case’’ information from the interview and
determine which items pertain most to the problem. Organize all of your information in
the same place.
5. Write the case study or prepare the report.
Sections of a Case
Introduction to the problem: This is from your library and internet research and describes the
problem in a greater sense.
Background on the case: Information about your case study site, where or who it is, what
makes it a good sample of the larger group, what makes it special?
Problems/ factors: The next several sections should be about the problems/factors as it pertains
to the case. Describe for the reader what you learned in your interviews about the problem at this
site, how it developed, what strategies they used to develop it, what problems occurred in
preparing it, what solutions have already been proposed and/or tried, and feelings and thoughts
of those working or visiting there, how it progressed/ declined over time.
Conclusion: The conclusion should wrap it up with possible solutions. Without solving the case
per se. It might make some final references to the interviewees and their thoughts about possible
solutions, while leaving it open to the reader to come up with a different answer.
Case studies are particularly useful in depicting a holistic portrayal of clients and
organisation’s experiences and results regarding a product/organisation. For example, to evaluate
the effectiveness of an organisation’s processes, including its strengths and weaknesses,
evaluations might develop cases studies on the program’s successes and failures. Case studies are
used to organise a wide range of information about a case and then analyse the contents by
seeking patterns and themes in the data and by further analysis through cross comparison with
other cases. A case can be individuals, programs, or any unit, depending on what the program
evaluators want to examine through in-depth analysis and comparison.
Industry
Industry can be defined as any type of Economic Activity producing goods or services. It
is part of a chain from raw materials to finished product, finished product to service sector, and
service sector to research and development. It includes agriculture, manufacturing and services.
Types of Industry
Manufacturing Industries: these industries convert the raw materials or semi-finished goods
into finished products.
Extractive Industries: They are concerned with supplying commodities, which are extracted
from Earth. The products of these industries are generally used by manufacturing and
constructive industries for making finished goods.
Genetic Industries: industries under which animals and plants are grown for the purpose of sale
to the consumers.
Construction Industries: they are concerned with the construction of building dams, roads, etc.
the raw materials that are used by these industries are the products of manufacturing industries.
Service Industries: They provide services to the public. They do not produce any tangible
goods.
Sectors of Industry
Primary
Secondary
Tertiary
Quaternary
1. Primary Industry: this involves raw materials or natural resources (before processing).
2. Secondary Industry: this involves a product from primary industry which is processed
or manufactured into another product.
3. Tertiary Industry: It involves a wide range of services instead of making anything and
is the largest group of industries in medicines.
4. Quaternary Industry: This involves a small group of research and development
industries. It is the newest industrial sector (often linked with Tertiary) and is growing
rapidly due to developments in information, technology and communication. It focuses
on the latest technology.
Company
It is important to distinguish between public and private sector companies, as they will have very
different characteristics and objectives.
These companies are financed by the state and they do not operate in order to make a profit but
to provide a public service. Examples of public sector are schools, hospitals, libraries and the
national defence.
These companies operate in order to make a profit and are split into 2 categories.
Non-Limited Companies
This type of company can be set up with relatively few formalities. It can be either a
sole trader or partnership and the owner(s) will be personally liable for all of the debts if
the business fails. There is no legal requirement for non-limited companies to make any
of their financial information public. Non limited companies are generally referred to as
‘‘businesses’’.
Limited Companies
Limited companies can be either privately owned when they are referred to as Limited
(often abbreviated to Ltd) or publically owned (Plc).
Organization
An organization is a social arrangement which pursues collective goals, controls its own
performance, and has a boundary separating it from its environment. The word itself is derived
from the Greek word organon, itself derived from the better known word ergon.
Organisations are known as social entities, which are deliberately structured and goals oriented.
Organisations cannot operate their functions in isolated environment, but they linked external
dynamic situation.
Types of organisation
1. Formal: The part of an organisation that has legal and official recognition.
2. Informal: The informal or private part of the organisation.
Components of Organization
1. Task
2. People
3. Structure
4. Technology
Task: It can be defined as a purpose of existence of an organisation. Every organisation should
have a purpose of existence that is accomplished by producing output in the form of certain
goods and services, is termed as task.
People: It is the workplace or human part of the organisation that performs different functions in
the organisation.
Technology: To transform inputs into products or services, the intellectual and mechanical
processes used by an organisation is known by technology.
Organisational Design
1. Work Specialization
Describes the degree to which tasks in an organization are divided into separate jobs. The
main idea of organisational design is that an entire job is done by one individual. It is
broken down into steps, and a different person completes each step. Individual employees
specialize in doing part of an activity rather than the entire activity.
2. Departmentalization
It is the basis by which jobs are grouped together. For instance every organisation has its
own specific way of classifying and grouping work activities.
Plant Manger
Bombardier, Ltd.
Geographical Departmentalization:
It groups jobs on the basis of territory or geography.
Sales Director,
Sales Director, Sales Director, Sales Director,
Midwestern
Western Region Southern Region Eastern Region
Region
Process Departmentalization:
It groups on the basis of product or customer flow
Pllant
Superintendent
Customer Departmentalization:
It groups jobs on the basis of common customers.
Figure 2-5: Customer Departmentalization example
Director of Sales
Manager,
Manager, Manager,
Retail Accounts
Wholesale Accounts Government Accounts
3. Chain of Command
It is defined as a continuous line of authority that extends from upper organizational
levels to the lowest levels and clarifies who reports to whom. There are three important
concepts attached to this theory:
Authority: Refers to the rights inherent in a managerial position to tell people what to do
and to expect them to do it.
Responsibility: The obligation to perform any assigned duties.
Unity of command: The management principle that each person should report to only
one manager.
4. Span of Control
It is important to a large degree because it determines the number of levels and managers
an organisation has. Also, determines the number of employees a manager can efficiently
and effectively manage.
Consumer Behavior
The most obvious is for marketing strategy i.e., for making better marketing campaigns.
For example, by understanding that consumers are more receptive to food advertising
when they are hungry, we learn to schedule snack advertisements late in the afternoon.
By understanding that new products are usually initially adopted by a few consumers that
introduce new products must be well financed so that they can stay afloat until their
products become a commercial success and (2) it is important to please initial consumers,
since they will in turn influence many subsequent customers’ brand choice.
A second application is public policy. In the 1980s, Accutane, a near miracle cure for
acne, was introduced. Unfortunately, Accutane resulted in severe birth defects if taken by
pregnant women. Although physicians were instructed to warn their female patients of
this, a number still became pregnant while taking the drug. To get consumer attention, the
Federal Drug Administration (FDA) took the step of requiring that very graphic pictures
of deformed babies be shown on the medicine containers.
Social modelling involves getting ideas across to consumers rather than selling
something. Dr. Fishbein created a campaign that encouraged the cleaning of needles in
bleach before sharing them, a goal that was believed to be more realistic.
As a final benefit, studying consumer behavior should make us better consumers.
Common sense suggests, for example, that if you buy a 64 liquid ounce bottle of laundry
detergent, you should pay less per ounce then if you bought two 32 ounce bottles. In
practice, you often pay a size premium by buying the larger quantity. In other words, in
this case, knowing this fact will sensitize you to the need to check the unit cost labels to
determine if you are really getting a bargain.
Organizational Behavior
Organizational Behavior (OB) is the study and application of knowledge about how
people individuals and groups act in organizations.
The Organization’s base rests on management’s philosophy, values, vision and goals.
This in turn drives the organizational culture which is composed of the formal organization,
informal organization, and the social environment. The culture determines the type of leadership,
communication, and group dynamics within the organization. The workers perceive this as the
quality of work life which directs their degree of motivation. The final outcomes are
performance, individual satisfaction, and personal growth and development. All these elements
combine to build the model or framework that the organization operates from. Organizational
Behavior (OB) is a term related to the study of individual and group dynamics in an
organizational setting, as well as the nature of the organizations themselves. Whenever people
interact in organizations, many factors come into play. The subject of Organizational Studies
attempts to understand and model these factors. The subject is becoming more important as
people with diverse backgrounds and cultural values have to work together effectively and
efficiently. OB seeks to emphasize the understanding of behavior in organizations so as to
develop competencies in foreseeing how people are likely behaved. This knowledge may then
help in controlling those behaviors that are not befitting the objectives of the organizations.
Factors like objectivity. Reliability and sustainability are important while selecting the methods
for this purpose. Questionnaire, interview, simulation and survey are generally used to elicit
responses of individuals located in different types of organizations. To a large extent their
personalities affect the nature of their responses.
Food Industry
Food is an essential part of our lives, which is why the way it is grown, processed and
transported is worth understanding and improving. Broadly, the food industry comprises a
complex network of activities pertaining to the supply, consumption, and catering of food
products and services across the world. Finished food products and partially prepared ‘instant’
food packets are also a part of the food industry. The food industry employs a massive number of
skilled and unskilled workers. In 2006 alone, the food industry accounted for over 1.5 million
jobs in the US and 4 million jobs in Europe. However, the food industry excludes subsistence
farmers who use their produce for self-consumption.
The food industry is highly diverse and comprises several important components. Each
component adds distinct value to the whole food chain by improving sustainability and
producing better products.
Agriculture activities for growing crops, raising livestock and sea food.
Food processing of fresh products into canned and packed goods, including frozen
foods.
Financial services including insurance and credit to facilitate food production and
distribution.
The food trade has existed for centuries. For instance, Asia witnessed thriving trade in tea
and silk in its ancient era. In the Middle East, the spice trade began way back in 2000 BC. In
1953, the US food industry was revolutionized by Swanson’s presentation of the first ‘TV
dinner.’
Milestones
19th century: Sterilization, pasteurization (the first canned food factory was inaugurated
in England in 1813)
20th century
Sophisticated technologies define modern food production. They include many areas.
Agricultural machinery, originally led by the tractor, has practically eliminated human labor in
many areas of production. Biotechnology is driving much change, in areas as diverse as
agrichemicals, plant breeding, and food processing. Many other areas of technology are also
involved, to the point where it is hard to find an area that does not have a direct impact on the
food industry. Computer technology is also a central force, with computer networks and
specialized software providing the support infrastructure to allow global movement of the myriad
components involved.
Marketing
As consumers grow increasingly removed from food production, the role of product
creation, advertising, publicity become the primary vehicles for information about food. With
processed food as the dominant category, marketers have almost infinite possibilities in product
creation.
Regulation
Until the last 100 years, agriculture was labor intensive. Farming was a common
occupation. Food production flowed from millions of farms. Farmers, largely trained from
generation to generation, carried on the family business. That situation has changed dramatically.
In North America, over 50 percent of the population were farm families only a few decades ago;
now, that figure is around 1-2 percent, and some 80 percent of the population lives in cities. The
food industry as a complex whole requires an incredibly wide range of skills. Several hundred
occupation types exist within the food industry.
Criticisms
Various areas of the food industry have come under criticism. For example, the excessive
use of fertilizers and pesticides adversely affect the environment and human health. Likewise, a
number of food additives in processed foods may be harmful to health.
Food processing is a procedure in which food is prepared for consumption. People often
use this term to refer specifically to making packaged foods, but technically anything which
transforms raw ingredients into something else is a form of food processing, ranging from
grilling vegetables in the back yard to making television dinners in a food manufacturing facility.
The sector focused on processing food employs large numbers of people, many of whom are
unskilled laborers.
There are several purposes to food processing. The most basic goal is to prepare food
which is palatable. This can include processing ingredients which are not safe to eat raw,
flavoring foods to make them more interesting, and making dishes which comply with cultural
and religious norms surrounding food, in addition to addressing issues such as allergies.
Processing food is also usually intended to make food which is nutritious, and can include
activities such as food fortification, in which vitamins and minerals are added to food during
processing to increase the nutritional value.
In industrial food processing, these needs must be balanced with the need for
preservation. Food which will be eaten in a few days needs to be stabilized so that it will retain
texture and flavor in addition to staying safe. Other foods intended to be kept in dry storage for
months or years must be specially processed so that they will not go bad. Some of the earliest
forms of processing such as pickling and preserving foods echo the need to preserve foods
effectively and safely which has challenged human cultures for thousands of years.
Many innovative techniques have been developed for food processing around the world
to bring food to market while keeping it safe and flavorful. Certain processes are protected by
patent and used only by people licensed to use the patent, such as the process behind Pringles®
potato products, while others are widely used by everyone from home bakers to companies
which produce diet meals on order for hospitals and institutions.
SWOT Analysis
SWOT
One of most widely used strategic planning tools is a SWOT (Strengths, Weaknesses,
Opportunities, and Threats) analysis. Most companies use it in one form or another. SWOT
analysis is often used as basic guide for strategic planning.
The worth of SWOT analysis is often dependent on the objective insight of those
management individuals who conduct the SWOT analysis. If management (or consultant
management) is able to provide objective, relevant information for the analysis, the results are
extremely useful for the company.
The term SWOT is the acronym made up of four words viz., Strengths, Weaknesses,
Opportunities and Threats. The first two variables are internal to an organization whereas the last
two are external. SWOT stands for strengths, weaknesses, opportunities and threats. The first
two are internal to an organization whereas the last two are external.
Every individual can make a list of his positive points (strength) and negative points
(weakness). A weakness can be converted into strength by recognizing it and by making an effort
in that direction. Similarly, it is very important to be aware of the opportunities that come to us at
various points of time and possible threats that also come from the other persons.
Importance
SWOT analysis is not only concerned with making only four lists but it is much more than that.
2. An undertaking comes to know of both internal as well as external factors affecting its success
or failure.
3. It helps in the formation of a strategy so as to make preparations for the possible threats from
the competitors.
4. SWOT analysis evaluates the business environment in a detailed manner so as to take strategic
decisions for the future course of action.
Simple Value
Simplicity and a broad perspective are two core traits that combine to make a SWOT
analysis so important in strategic planning. It can be a simple tool to use because the process
involves listing all items in each category in a spreadsheet or table. Depending on who is
performing the analysis, it is common to involve business or division leaders, regular employees
and even clients. The broad perspective stems from the fact that you identify everything that
makes your company successful, but also your areas of vulnerability.
Forward Planning
What really makes SWOT powerful is its usefulness in setting a course to take advantage
of prime business opportunities, according to Mind Tools. Without a strategic plan, companies
can just aimlessly drift around without a strategic direction, or operate without development. In
highly competitive industries, failing to seize openings is almost as catastrophic as making a
major mistake. If a new customer segment emerges due to shifts in preferences, for instance, it is
often a race to see which company best serves the need first. SWOT allows you to map out this
possible opportunity well in advance, and begin planning to deliver a quality solution and
marketing plan before the opening hits.
Only a concern which makes its SWOT analysis can survive. Globalization is an
opportunity because our entrepreneurs can now go to the foreign countries and sell their
products. It is a threat because our home market may be captured by multinationals if we do not
produce quality products