Beruflich Dokumente
Kultur Dokumente
Situation&Target 4
ResearchMethods 5
ResearchResults 6-7
KeyInsights 8
SecondaryResearch 9-10
KeyMessagePlatform 11
StrengthsWeaknessesOpportunitiesThreats 12-13
ObjectivesStrategiesTacticsEvaluations 14-18
TacticsTimeline 19-20
CampaignBudget 21
Appendix 22-42
A. Bloomington-NormalYMCAFocusGroupQuestions 22
B. Bloomington-NormalYMCAMemberSurveyQuestions 23
C. “MyK”PromotionalPosters 24
D. Mapof“MyK” 25
“MyK”T-shirtDesign
“MyK”RaceBib
E. “MyK”ApplicationForm 26
F. “MyK”PressRelease 27
G. “MyK” ExampleSocialMediaPosts 28
H. “MyK”SponsorshipLetter 29
I. “MyK”SponsorshipLevels 30-32
J. ProjectCoordinatorInternshipApplication 33
K. MonthlyFourCoreValues 34
L. MonthlyFourCoreValuesSocialMediaExamples 35
M. NewsletterExample 36-39
N. SocialMediaCalendar 40
FacebookPostExample
InstagramPostExample
O. SocialMediaPostExamples 41
P. LettertoRequest“Y.M.C.A.”Copyrights 42
Revolutionary Birds PR
Fell Hall, S. University St
Normal, IL 61761
December 7, 2017
Our goal is to provide public relations programming for you that will aid in decreasing monthly
member attrition and increase current member engagement. We are submitting a complete
proposal of our campaign for the Bloomington-Normal YMCA. We are seeking your acceptance
of this proposal.
The #WhatsYourY campaign strives to create an inclusive sense of community and apprecia-
tion within the Bloomington-Normal YMCA by letting members’ voices be heard. Our goal is to
decrease monthly member attrition by 40 percent in six months. We want to encourage mem-
bers to publicly share their “Y” to reinforce their own motivation and inspire other members to
find their “Y”. When they find purpose in their membership, we hope members will be encour-
aged to continue their membership and increase attendance and participation at the gym. The
Bloomington-Normal YMCA wants to help make a member’s journey toward a healthier lifestyle
more enjoyable by providing a sense of community to motivate them along their path to a bet-
ter life.
We encourage you to watch the promotional video that we’ve prepared for you. This video
can be found in the provided flash drive. This video displays everything that is internal to the
Bloomington-Normal YMCA which includes the actual facility, equipment, members and the
members’ reasons for being a Y member.
We appreciate the opportunity to create this campaign for your organization. We are confident
if you approve our holistic approach to this problem, that you will decrease your monthly attri-
tion rates and increase member engagement. Members want to be heard, they want to feel im-
portant, and want to feel a part of their gym. This campaign gives them a voice. We thank you
for your time and consideration and look forward to pitching this campaign to you in person.
Sincerely,
Revolutionary Birds PR
2
3
ES
T
he Bloomington-Normal YMCA wants to increase engagement with existing members
to strengthen their commitment and reduce attrition. Currently, the average length of
membership is three months. Members feel they are somewhat engaged or not at all
when it comes to visiting the YMCA, but are likely to engage if given the opportunity. Rev-
olutionary Birds PR believes that the solution to addressing these issues is strengthening
the internal community of the YMCA. Thus, we have developed a full public relations cam-
paign focused on engagement of that internal community around the things that make the
Y unique: its four core values, diversity and community.
Our goal is to decrease monthly attrition by 40 percent in six months. To reach this solu-
tion, the Revolutionary Birds PR sought to create an inclusive community where members
feel purposeful. Each member has a different story in why they joined the Y. We want to
uncover these stories and give members a voice in “their” Y.
The target audience for the campaign is Bloomington-Normal YMCA members ages 35 to
65. We anticipate that our target audience will respond to the campaign by involving them-
selves in personal testimonies, running in our 5K, and feeling purpose within their mem-
bership. We expect our intervening audience to have an idle response, as they are an inac-
tive audience and nationally proven to have a high turnover rate with gym memberships.
We expect our special audience to participate in the engagement efforts of this campaign
and encourage other members to become active in the YMCA community; they will contin-
ue with their membership because they feel valued and empowered by having their voice
heard. The special audience will likely feel inspired from this campaign which could result in
referrals for the gym and help decrease monthly attrition.
We have three strategies for our campaign: social media, media relations and engagement.
The social media strategy is composed of a member of the month, class updates, core val-
ues, health tips and other important updates. The media relations strategy includes press
releases regarding the “My K”, flyers and weekly newsletters sent via email. The engage-
ment strategy consists of planning a 5K run called “My K” where members and people in
the community gather together and run for their “Y”.
This plan is under budget and projects to raise more than $1,000 from the “My K” if at
least 200 people participate.
S&T
T
he Bloomington-Normal YMCA has been The Bloomington-Normal YMCA would like to
strengthening the McLean County com- increase engagement among their members. An
munity since 1855. With a mission to put individual will not change their behaviors unless
Christian principles into practice through programs you have captured their head, heart and hands.
that build a healthy spirit, mind and body for all, the
Bloomington-Normal YMCA has been able to work
everyday with their neighbors to make sure every-
one has the opportunity to learn, grow and thrive.
H ead is creating understanding of an organi-
zation and its offerings inside and outside the
gym. This can be done by appealing to the mem-
In addition, the Bloomington-Normal YMCA is able bers logically, such as raising awareness of the
to listen and respond to the community and gap Bloomington-Normal YMCA’s four core values and
their needs according to four core values: caring, group fitness classes. This is accomplished when
honesty, respect and responsibility. members say, “I want to be a part of the commu-
nity and I know Y is how I achieve it.”
The Bloomington-Normal YMCA currently has 1,608
members and has an average of 243 daily visits. It
faces the challenge of membership attrition; its av-
erage membership length is three months. Despite
H eart means committing to the change. This
can be done by telling compelling stories
that enact emotions, such as members sharing
these attrition rates, the Bloomington-Normal YMCA “What’s Your Y” on social media platforms or
values each member that walks through its doors through the promotional video attached in the
and the impact they have on the community. flash drive. This is accomplished when members
say, “I am a part of the Y.”
The campaign targets Bloomington-Normal YMCA
members ages 35 to 65. After specific consideration
and need for membership engagement, we want
to target all genders to ensure we are creating a
H ands is when individuals link what they un-
derstand and believe to the new behaviors.
This is accomplished when members are partic-
strong sense of community and belonging among ipating in more group fitness classes or there is
all members. Overall, this target audience primarily an increase in retention rates. By appealing to
utilizes group fitness classes and kid care. There- members’ heads, hearts and hands, the Bloom-
fore, Revolutionary Birds PR focused on the follow- ington-Normal YMCA can create an ultimate sense
ing demographics and psychographics of the target of belonging to increase engagement among all
audience: members.
RM
R
esearch is the first step in the public rela-
tions process. We do research to back up
the decisions we make during the cam-
paign planning process. During the research
process, we ask questions to help us understand
RESEARCHGATHERING
To answer these questions, we performed the
what our goal should be. We may think that we following research:
know our goal beforehand, but research is need-
ed to have data to back it up. Primary Research:
We then ask questions that will help us refine
our target audience and get to know them, as • A focus group comprised of four Blooming-
well as questions that will help create our ob- ton-Normal YMCA members (two men and
two women) within our target demographic:
jectives and strategies. Finally, we gather data.
Revolutionary Birds PR gathered data through Focus group questions found in Appendix A
surveys, focus groups, face-to-face interviews
and ethnographies. Focus group answers found in flash drive
RESEARCHQUESTIONS • A survey administered to Bloomington-Nor-
To create this campaign, we first developed multiple mal YMCA.
key research questions that needed to be answered:
A sample of the survey found in Appendix B
• What are common reasons why members be-
come members? Survey results found in flash drive
• What factors increase the likelihood that Secondary Research:
members cancel their membership?
• Definition of engagement
• What factors increase the likelihood of contin-
ued membership beyond three months? • Data collected of reasons for continued
memberships
• Is a family membership more likely to be lon-
ger than an individual membership? • Data regarding personal realtionships be-
tween gym’s and their members
• What increases the likelihood that members
refer a friend to the Y? • Data regarding correlation of satisfaction
with retention rates
• Are members more satisfied with their mem-
bership if they believe other members are • Data on workout partners
satisfied too?
6
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39% OF BNYMCA
MEMBERS ARE
EXTREMELY SATISFIED
WITH THEIR
MEMBERSHIPS
13% OF BNYMCA
MEMBERS ARE
VERY ENGAGED
References:
Hayes, R. “YMCA Member Survey.” Survey. 2017, Nov. 29.
7
RR
LOSS OF 15
MEMBERSHIPS
PER MONTH
30% PARTICIPATE IN
GROUP FITNESS CLASSES
44% OF BNYMCA
MEMBERS HAVE FAMILY
MEMBERSHIPS
References:
Hayes, R. “YMCA Member Survey.” Survey. 2017, Nov. 29.
8
KI
BNYMCA MEMBERS
WANT TO BE MORE
ENGAGED
SR KNOWTHEM
GROWTHEM
ENGAGEMENT INSPIRETHEM
R
evolutionary Birds PR first needed to
have an understanding of what “en- REWARDTHEM
gagement” is before trying to tackle
the problem posed by Bloomington-Normal
YMCA. Engagement is the deep and broad
connection that members have with their
organization, as well as voluntary and en-
thusiastic commitment to its success. With INVOLVETHEM
the framework of Head, Heart, Hands, the
following contributes to engagement:
RESEARCHAFFIRMSHEADHEARTHANDS
Gyms need to communicate regularly with members, facilitate progress
with goals and commit to ongoing upkeep and reinvestment in club facilities.
Onboarding is essential. Gyms should aim to understand the goals and
interests of members. Getting to know each member’s goals is essential.
SR
Our secondary research confirms
that members want to feel a part of a
community and be social:
Exercise partners provide a powerful combi-
nation of support, accountability and motiva-
tion.
Gym groups normalize needs of health and
fitness behavior and promotes a feeling of
community. People like to be reaffirmed about 88% of group exercise members retained
their beliefs. their membership compared to 82% of
“We are social animals. We seek the com-
gym-only members.
pany and positive reinforcement of oth-
ers, especially when we are doing work.”
References:
Gym membership cherrypicking attributed to millennials’ desire for shared experiences. (2017, May 12). In The Associated Press. Retrieved from
http://triblive.com/business/headlines/12290223-74/gym-membership-cherrypicking-attributed-to-millennials-desire-for-shared-experiences
The IHRSA trend report: Focus on consumer leisure time & activity (2012, Aug.). In Health Club News. Retrieved from https://healthclubnews.org/
must-read-health-club-industry-trend-report-for-2012-39-page-extensive-report/
Wagner, G. D. (2012, August). Strength in numbers. The importance of fitness buddies. Experience Life. Retrieved from https://experiencelife.com/
article/strength-in-numbers-the-importance-of-fitness-buddies/
11
KMP
T
he key message platform (KMP) embodies the core messages for Bloomington-Normal YMCA. These
messages establish consistency for both Bloomington-Normal YMCA and its members who buy into
these values and beliefs which lay the foundation for the gym.
The Bloomington-Normal YMCA has played an essential part in the community by promoting healthier
lifestyles spiritually, mentally and physically. Listed below are the KMP’s that we want current and future
members to remember after leaving the YMCA.
KEYMESSAGEPLATFORM
The Bloomington-Normal YMCA provides a sense of community by creating lasting personal and social
change with the help of the collaboration of our members. By embracing our four core values, we help our
members learn, grow and thrive.
SLOGAN&TAGLINES
What’s your Y?
You are the Y.
It’s not just a gym, it’s a community.
STATEMENTOFPURPOSE
By focusing on an individual’s why (Y), we can encourage others to continue their path to a healthier life-
style physically, mentally and socially. The YMCA wants to help make a member’s journey toward a health-
ier lifestyle more enjoyable by providing a sense of community in the McLean County region in order to
motivate them along their path to a better life.
MISSIONSTATEMENT
To put Christian principles into practice through programs that help healthy spirit, mind and body for all.
VISIONSTATEMENT
The YMCA will always remain committed to strengthening communities. Every day we work side-by-side
with our neighbors to make sure everyone, regardless of age, income or background, is provided with op-
portunities to learn, to grow and to thrive.
POSITIONINGSTATEMENT
We want to approach the issues of member retention by focusing on individuals and their personal moti-
vation. By building off of this, we can create a larger sense of community for the Y, and continue to help it
grow. Unlike other fitness facilities, the Bloomington-Normal YMCA strives on creating a greater sense of
community for its members by living through its core values of honesty, care, respect and responsibility.
12
SWOT
Aspects Implications
May increase members’ desires to
Committed to the social well-being
continue their membership
of the community
S
development of its members, outside of
trengths health benefits.
Offers performing arts classes
This differentiates the Y from other gym
memberships
W
eaknesses People may be less motivated to
exercise
Smaller facility; dark, not many
windows
They become bored in their
surroundings
Ambiguity lies within employees which
can trickle down to members
SWOT
Aspects Implications
People want to develop New
Year’s resolutions toward better
New Year’s resolution health and are looking toward new
gyms to call homes
O
pportunities areas and instead is in walking
distance from local neighborhoods
Location
Higher population and range of
people in the area
T
hreats
People can be inherently lazy and People may not want to come to the
not want to work out gym all the time or feel motivated
OSTE
CAMPAIGNOBJECTIVES
OBJECTIVE#1
OBJECTIVE#2
OBJECTIVE#3
OBJECTIVE#4
15
OSTE
OBJECTIVE#1
OBJECTIVE
STRATEGIES
TACTICS
EVALUATION
RR
OSTE
OBJECTIVE#2
OBJECTIVE
STRATEGIES
TACTICS
EVALUATION
KI
OSTE
OBJECTIVE#3
OBJECTIVE
STRATEGIES
TACTICS
EVALUATION
OSTE
OBJECTIVE#4
OBJECTIVE
STRATEGIES
TACTICS
EVALUATION
TT
20
TT
21
CB
22
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AA
BNYMCAFOCUSGROUPQUESTIONS
1
WHAT MOTIVATES YOU TO PARTICIPATE IN GROUP FITNESS CLASSES?
2 HAVE YOU EVER BEEN A MEMBER AT A DIFFERENT GYM? IF YES, WHAT FAC-
TORS MADE YOU LEAVE?
6 WOULD YOU FEEL THAT OTHER MEMBERS WOULD FEEL THE SAME WAY? IF
YES, WHY?
7 ARE THE CLASSES THE MOST DEFINABLE ABOUT YMCA AND MAKE YOUR
WORKOUT MORE PLEASURABLE?
8 DO YOU THINK THE COLOR OF A ROOM CAN IMPACT YOUR WORKOUT AND
MOTIVATION? IF SO, WHAT COLOR WOULD MOTIVATE YOU MOST?
1
0. DOES BEING A Y MEMBER MAKE YOU FEEL LIKE YOU’RE INVOLVED IN THE
COMMUNITY, IF SO HOW?
1
1. IS THERE ANYTHING ELSE YOU WOULD LIKE TO ADD?
23
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AB BNYMCAMEMBERSURVEYQUESTIONS
AC
“MYK”PROMOTIONALPOSTERS
Bloomington-
Normal YMCA's
2018
MY K
RR
AD
MAPOF“MYK” RACEBIB
“MY K”
T-SHIRTDESIGN
T-shirt printing
courtesy of
Varsity Sportswear
For more information,
please contact
Tom Loughery at
sales@uneedshirts.com
or (309) 242-6790
AE MY K 5K Run/Walk
Saturday, April 28, 2018 at 9 a.m.
26
NO REFUNDS
MAKE CHECKS TO: ISSUED FOR ANY
Bloomington-Normal YMCA REASON
WAIVER SUBMISSION:
MAIL CHECKS TO:
Turn in waiver and
602 S Main St.
registration fee to BNYMCA
Bloomington, IL
front desk or mail to location
61701
Name_____________________________________________ Sex____Age______
Address ____________________________________________________________
City, State Zip ________________________________________________________
Phone ___________________________ E-mail ___________________________
SHIRT SIZE (circle One) SM M L XL NONE
Signature_________________________________________Date________
Parent or Guardian if under 18_____________________________________
27
AF
“MYK”PRESSRELEASE
Bloomington-Normal YMCA
602 S Main St.
Bloomington-Normal, IL 61701
(309) 827-6233
http://www.bnymca.org
The race is called “My K” because members will run for their reason on why they
choose the YMCA. “My K” stems from the #WhatsYourY campaign, which is focused on
giving members a voice and creating a stronger sense of community.
###
28
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AG
“MYK”EXAMPLE
SOCIALMEDIAPOSTS
KI
AH
“MYK”SPONSORSHIPLETTER
Bloomington-Normal YMCA
602 S Main St.
Bloomington-Normal, IL 61701
(309) 827-6233
http://www.bnymca.org
___________________,
The Bloomington-Normal YMCA is requesting your sponsorship for this event. Our
sponsorship levels range from $50 to $2,000. We have attached our sponsorship
level package on the next page for your convenience. Any leftover monetary do-
nations will go toward our Youth Development Programs.
If you cannot donate monetarily, we would greatly appreciate items like food,
beverages and/or entertainment to provide for the individuals who will be partici-
pating. To achieve our goals, we are hoping to bring a large and exciting event to
YMCA members and the Bloomington-Normal community.
If there are any questions or concerns, please contact Director of Member En-
gagement/Marketing and Communications Tessa Gehrer at tgehrer@bnymca.org.
Thank you in advance for your consideration and time. We hope to hear from you
soon.
Sincerely,
Bloomington-Normal YMCA
“MYK”SPONSORSHIPLEVELS
AI
31
“MYK”SPONSORSHIPLEVELSCONT.
AI
32
“MYK”SPONSORSHIPLEVELSCONT.
AI
33
AJ PROJECTCOORDINATOR
INTERNSHIPAPPLICATION
Bloomington YMCA is seeking an intern to manage social media projects, promotional activities
and events. This internship is open to students studying communication, public relations, mar-
keting or a related field. Interns will be given certain responsibilities regarding positions as listed
below. The internship will run for the duration of the semester in order to give interns the oppor-
tunity to gain valuable media skills and earn college credit.
Responsibilities
• Manage Facebook and Instagram accounts
• Posting on specific days and months regarding monthly core values, member of
the month, motivational Monday's, weekly class updates and other promotional posts
regarding general information
• Take photos and videos of current members to upload to corresponding social media
accounts
• Assist with marketing events such as races, training, Group Fitness classes and
more
• Search for potential sponsors for upcoming 5K via email and phone calls
• Give potential sponsors packets via email to show possible positions and donations
that can be given
• Send out 5K and volunteer applications to members and people in the
Bloomington-Normal area
• Create content for social media and managing the social media calendar
Requirements
• Junior or senior status studying communication, public relations, marketing or
related field
• 3.25 minimum GPA
• Knowledge of AP style and Adobe InDesign
• Self-motivated; applicant must have ability to work remotely with weekly
check-ins with superior
• Previous experience managing social media and event planning; preferred but not
required
• Committed to work toward Bloomington YMCA’s goal to promote community, youth
development, healthy living and social responsibility
• Creative and open-minded when it comes to new promotional ideas and events
Please send resume and cover letter to Tessa Gehrer, Director of Member Engagement/Marketing
and Communications at tgehrer@bnymca.org. Applicants can also drop off the materials at 602
S Main St., Bloomington, IL, 61701.
RR
AK MONTHLYFOURCOREVALUES
KI
AL MONTHLYFOURCOREVALUES
SOCIALMEDIAEXAMPLES
JANUARY: HONESTY
Posted on the first day of January
“Honesty is an important core value here at the YMCA. Honesty is when someone tells the truth or demonstrates
reliability and trustworthiness through actions that are in keeping with one’s stated beliefs and positions. Here at the
YMCA, we want to share honest stories. January is the month for New Year’s resolutions, and we want to be here to
support you through your journey. We don’t care about the number of pounds you’ve lost since you’ve been at the Y,
but that you are continuing your health journey with us and that we are with you every step of the way. These are the
stories we want to share. This month we encourage our members to share their honest stories with us. Tell us about
your health journey. What is your Y story? What do you like about the Y? What’s your Y? Through this value, we can
not only be true to ourselves, but true to our community.”
FEBRUARY: CARING
Posted on the first day of February
“February marks the month for caring, one of our core four values at YMCA. Here at the Y we are a community.
Not only do we care about the development of our members’ health journies, but we care about their personal well-
being. Whether it is through our staff, through
the members, or through the programs we instill, APRIL: RESPONSIBILITY
YMCA cares about you. Caring is to demonstrate a
sincere concern for others. Therefore, this month
we encourage you to take a further step toward
caring. If you see a member who seems down
or is struggling, offer a helping hand or words of
encouragement. You never know the hardships
others can be going through. Through this value,
the YMCA can make a more compassionate com-
munity.”
MARCH: RESPECT
Posted on the first day of March
“March is the month of respect, our third core
value here at the YMCA. It all goes back to the
golden rule we were taught as kids: “Treat others
as you would want to be treated.” Respect is so
much more than that. It is also to value the worth
of every person, including yourself. Here at the
Y, we accept all our members and do not turn
people away due to race or economic standing.
We believe everyone should have the opportuni-
ty to learn, grow and thrive. Locally, our YMCA
impacts the lives of approximately 4,000 individ-
uals annually and provides financial assistance to
the community in the way of a membership. This
month we encourage our members to be respect-
ful to the gym, other members and the communi-
ty. Everyone is created equally.”
NEWSLETTEREXAMPLE 36
AM
37
NEWSLETTEREXAMPLECONT.
AM
38
AM NEWSLETTEREXAMPLECONT.
39
NEWSLETTEREXAMPLECONT.
AM
40
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AN
SOCIALMEDIACALENDAR
FACEBOOKPOSTEXAMPLE:
“Congratulations, Rachel, YMCA’s Member of the Month! Rachel has been attending the
YMCA since September 2012. She comes to the gym five times a week. Her favorite
thing to do while at the gym is working out in the upstairs weight lifting room or attend-
ing Group Power Classes.
‘QUOTE FROM MEMBER ABOUT WHAT’S HIS/HER Y’
We thank [Rachel] for her dedication to the Y and for being a part of the valued Y fami-
ly.”
INSTAGRAMPOSTEXAMPLE:
*Video of group fitness class*
“If you are looking to get into great shape and break a sweat, come and attend our core
group fitness class this Monday with our instructor Mary Beth. #Core #GroupFitness”
Social media calendars from January to April are all available on the flash drive
Both Facebook and Instagram post wording examples available on the flash drive
41
KI
AO SOCIALMEDIAPOSTEXAMPLES
Social media examples available on the flash drive
42
AP
LETTERTOREQUEST
“Y.M.C.A.”COPYRIGHT
If you agree to provide us with permission, please sign both copies of this
permission letter and return one copy to us via email.
Sincerely,
By signing below, I warranty that I have the right to grant the permission re-
quested herein, and that I hereby provide you with that permission.
Signature:
Date:
MACKENZIESTOTZ PEYTONTAYLOR
MSTOTZ@ILSTU.EDU PTAYLOR@ILSTU.EDU
NICOLEGALASSO ALLIEWOJNICKI
NGALASS@ILSTU.EDU AWOJNIC@ILSTU.EDU
VICTORIAJACKSON EMILYGRIFFITH
VGJACKS@ILSTU.EDU EMGRIF1@ILSTU.EDU