GRADE LEVEL DESCRIPTORS 

G1 G2 G3 G4 G5 G6 G7
General Process Process Specialized Process
Nature of Work Manual / Repetitive Task Oriented Process Support Service Execution
Oriented Complex/Specialized Execution
Responsible for Para-professional
Completes general completion of specialized Typically responsible for a leadership of a specialized
This factor measures the substantive Carries out a variety of processes requiring full or complex processes or defined service area of work, or managing
Contributes execution of Follows standard
contribution required by the job; the routine tasks within knowledge and activities, requiring some encompassing several specific support service(s),
clear, concise instructions procedures to carry out a
scope, depth and difficulty of work; the defined standard policies understanding of a body of interpretation of rules and administrative or technical requiring applied
on limited tasks that are limited number of routine
knowledge requirements, and the or practices. A knowledge rules, practices or policies practices, and an subject areas, OR knowledge of baseline
controlled either by close tasks requiring a
nature of the work demands placed on of procedures and policies, and procedures understanding of policies specialized treatment of a principles, concepts,
supervision, or by nature rudimentary understanding
the incumbent and the level of as well as of relevant OR provides administrative and programmes and specific area requiring in methodologies and/or
of work itself. of both.
difficulty to be expected at each stage. equipment is required. or technical support to recommends an depth understanding of the standards applicable to the
specialized activities appropriate course of programme. specialized field or
action. programme
General Service Targetted Service Independent Service Specialized Service Integrated Service
Working Environment Structured Technical Support
Support Support Support Support Support
This factor describes the enabling
Environment allows Environment empowers
characteristics of the work Environment provides for Environment provides
opportunity to recommend incumbent with the
environment in terms of organizational clear instructions and Environment provides exposure to all phases of Environment provides for
Environment provides improvements to the opportunity to formulate
context and structure with respect to standard procedures. guidance enabling task the process. Managerial opportunities to lead and
either close supervision, or design and delivery of proposals for the design
the degree of empowerment in the job. Supervision received completion, and exposure guidance received focuses carry responsibility for
automatic reviews. specialized processes. and delivery of specialized
Assessment under this factor ranges consists of close guidance to related process tasks. on the quality of process process completion.
Supervision focuses on Managerial guidance processes. Managerial
from defining the role of the job in the and feedback as essential Supervision received execution and also Managerial guidance
task performance, and received focuses is on guidance received focuses
team to the role of the job in facilitating to facilitation of learning focuses on process provides for learning received focuses on
facilitation of learning. facilitating service delivery on coordination and
other members within the team. and possible expansion of contribution opportunities facilitating quality of outputs.
and collaboration with integration with related
Managerial guidance received is also assignment development.
related services. services.
assessed.
Basic Information Consistent Service Specialized Service Informed Delivery
Teamwork and Relationships Contextually Aware Situationally Reliable Basic Service Delivery
Exchange Delivery Delivery Impact
Client interface focuses on
maintaining relationships Working relationships
This factor measures the type and Engages with colleagues Focus is on exchange of The focus is on in service- Working relationships
Focus is on colleagues, or and projecting the image focus on comprehensive
degree of interaction necessary within to clarify instructions, and information with provision. Interaction focus on provision of
immediate supervisor, to of a credible and reliable service provision, seeking
the team. The focus is on engagement with immediate clients colleagues or clients, clarifies routine matters, or defined service, and
exchange basic service provider or partner. opportunities for synergies
and the type of counterparts. It served, exchanging basic primarily for clarification or identifies issues requiring opportunities to improve by
information and request Interaction assesses and process improvements
measures the purpose, level and information ensuring guidance on completion of attention or further review collaborating or integrating
instruction. issues/performance which aiming at quality and cost-
significance of work contacts. reliable contribution. tasks. by team or supervisor. processes or activities.
promote/impede service effectiveness.
delivery.
Contained Process Focused Process
Results Limited Immediate Immediate Process Consistency Process Integrity Service Integrity
Impact Impact

The incumbent plays a

lead role in ensuring Typically, the incumbent is The incumbent integrates
Fully competent in consistency and quality of knowledgeable in the an overall support service
required processes, the work steps completed. overall service, and exercising supervision
Experienced in the field of
This factor measures the effect of incumbent provides quality Impact of the work reflects proficient in all aspects of and/or coordination with
Actions reflect on Actions affect incumbent work, and proficient in
action taken the organization and its technical and/or directly on the overall the work. The incumbent related service areas.
incumbent. As a team and the immediate client various tools - actions
constituents in terms of the impact of procedural work. Actions reputation of the team in may supervise or Impact extends to broader
member, may demonstrate served and may impact the reflect on the work unit and
results. It also assesses the operative reflect on the team terms of quality of process coordinate the work of a related functions and
tasks to short-term staff. wider work unit on the reputation of the
work role of the incumbent. reputation and are execution and team. Actions impact not multiple corporate
team
interlinked with other responsiveness to client only on immediate work activities which are
entities or specialized staff. needs. Work is integrated unit but also on other dependent upon quality
with other specialists or organizational units. support.
entities.