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Hendro Maryoto - Marketing & Customer Relation Phone : 085697914722

email : hendro.maryoto@gmail.com

PROFILE My name is Hendro Maryoto, I graduated from Telkom University. I took


Production Control, Marketing and Customer Relation as a career after
majoring in Industrial Engineering. I am currently living with my parents in
Bekasi.

I am interested in critical thinking and managing problem solving. I want


my career to revolve around managing everything with critical thinking.

I believe it will gain efficiency and effectiveness in every project by using


critical thinking.

EXPERIENCE DATASCRIPT JAKARTA, INDONESIA


SUPERVISOR CUSTOMER SERVICE June, 2016 – Present
As supervisor Customer Service for Branch Mangga Dua, I have responsibility that
Customer Service can give an excellence services for Customer and meet with
company’s goal.

Major accomplishments:

 Reporting data sales analysis


 Monitoring and Reporting Billing Principle (Our Principle such as : Asus,
Lenovo, etc)
 Implementing Procurement from Principle
 Developing Good Relationship with Principle
 Managing Customer Complain
 Developing Custromer Service Team
 Developing and Monitoring Documentation of Quality Management System
ISO 9001 : 2015
 Developing Knowledge Team Customer Service about ISO 9001 : 2015
 Implementing Internal Audit as auditee
 Implementing Management Review
 Preparing Dokumentation for Audit Certification Body of Quality
Management System

PT. BASUKI PRATAMA ENGINEERING JAKARTA, INDONESIA


PURCHASING OFFICER June, 2014 – Dec, 2015
As Purchasing officer my responsibility is making sure delivery from Supplier on time
so that Supply Chain Management can be rotate normally.

Major accomplishments:

 Preparing Schedule Implementation Project


 Preparing Budget as Buyer
 Developing Good Relationship with Suppliers
 Implementing Procurement from Suppliers
 Preparing Weekly Report for Management
 Monitoring implementation project

EDUCATION TELKOM UNIVERSITY BANDUNG, INDONESIA


MAJORING INDUSTRIAL ENGINEERING August, 2006 – Oct, 2013
I’m graduated from Telkom University with GPA : 2,95.

HENDRO MARYOTO - MARKETING & CUSTOMER RELATION - Page 1


Hendro Maryoto - Marketing & Customer Relation Phone : 085697914722
email : hendro.maryoto@gmail.com

SKILLS Basic Intermediate Advance


 Statistic Software :
1. Minitab 16
2. SPSS
 ISO 9001 : 2015

 Project Management
 Microsoft Office :
1. Ms. Project
2. Ms. Visio
3. Ms. Power Point
4. Ms. Excel
5. Ms. Word

LANGUAGES INDONESIAN : Fluent


ENGLISH : Fluent (writing, speaking, reading)

PRINCIPLES List Principle that I have been involved :


1. CANON
2. ASUS
3. LENOVO
4. ACER
5. NIKON

HENDRO MARYOTO - MARKETING & CUSTOMER RELATION - Page 2

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