HANAN EL SHEIKH

65 Fathalah El Salteesy St. Phone: 012-550 8009

Nasr City, Cairo E-Mail hananelsheikh@yahoo.com
Egypt

Career Objectives
Enhancing my career profile though joining a reputable multinational
enterprise, applying latest trends and methodologies in managing its Human
Resources and Training & Development functions, at which, I can utilize my
personal skills, qualifications and working experience ahead.

Personal

Date of Birth: June 12, 1974

Place of Birth: Kuwait
Nationality: Egyptian
Gender: Female
Marital Status: Married

Work Experience

Grand Hyatt Cairo Training Manager

Cairo, Egypt  5 star, 716 room Hotel located in central Cairo
January 2005 – Present  1400 Associates
 Reporting to the Director of Human Resources. Working
with a team consisting of Assistant Training Manager, 5 full
time departmental trainers, one foreign language instructor
and 72 departmental trainers.

 Roles & Responsibilities:-

Business Partnering and Strategy
 Marketing the need for training programmes to others,
identifying and communicating the value of training,
exhibiting how training effects the bottom line.
 Taking time to understand others needs and expends efforts
to help others learn and grow.
 Working with Department heads and employees to define
Training strategies and objectives.
 Ensuring all requests for training are dealt with
professionally, ensuring the business objectives of the hotel
are supported.
 Marketing the Training function by regularly communicating
the outcome of training initiatives.
 Championing necessary training programmes, even when
they are unpopular, clearly explaining the need and return
on investment.
 Assisting the Executive Committee, Department Heads to
identify training needs.
 Implementing and monitoring the “Training for your future”
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programme.
 Fostering relationships with others as a mentor.
 Planning, implementing and monitoring core training
activities including Orientation, Grooming Training, Hygiene
Training, Health and Safety Training; Fire Training, Foreign
Language Training, Train The Trainer and Computer
Training.
 Coordinating and monitoring the Management Development
and Cross Exposure programmes.
 Periodically reviewing and monitoring the progress made
towards achieving the hotel’s annual Training Plan and
making recommendations and adjustments where
necessary.
 Selecting appropriate procedures and methods such as
group instruction, self study, demonstrations, simulation, and
role plays to ensure effective delivery of training content.
 Encouraging constant learning at all levels, promoting
others to engage in self learning

Training Management
 Orchestrating the development, maintenance and regular
update of detailed Department Operations Manuals, which
reflect current standards of performance, policies and
procedures, work processes and business objectives within
the respective Division/Department.
 Coordinating an annual review of Department Operations
Manuals.
 Assisting in the preparation of the Annual Human Resources
Business Plan ensuring Divisional Objetives fully addressing
business objectives of the hotel and needs of employees.
 Assisting with the preparation and regular update of the
Training Budget, in close cooperation with the Human
Resources team ensuring targets are met and costs are
effectively controlled.
 Ensuring regular review and compilation of Job Task Lists
and Task Breakdowns.
 Responsible for the preparation of the annual Training Plan
ensuring that objectives fully address the business
objectives of the hotel and the training needs of the
employees.
 Maintaining accurately training records of all employees.
 Ensuring security and maintenance of the hotel’s Training
facilities, equipment and materials.
 Responsible for the timely completion and submittal of
training records and reports.
 Ensuring the recommended quota of Departmental Trainers
are trained and are each actively conducting at least 3 to 5
skills training sessions per month, every month.
 Motivating and leading a team of Departmental Trainers,
building rapport, monitoring activities and rewarding
performance and activities.
 Conducting monthly Departmental Trainer forums and
activities.

Employee Communications

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 Managing the compilation, implementation and upkeep of

key employee communications collateral’s such as the
Employee Handbook, Monthly HR Activity Schedule,
monthly TFYF Update, Employee Notice Boards, and
electronic Employee Magazines
 Taking an active role in the organisation and coordination of
inter-departmental social activities and employee award
presentations
 Effectively communicating core values and behavioral
initiatives to all employees.
 Adopting a supportive, calm approach when counseling
employees or providing career advice.

People Management:

 Assisting in the recruitment, selection and development of

Human Resources employees.
 Closely supervising Human Resources employees in the
performance of their duties in accordance with policies and
procedures and applicable laws.
 Delegating duties and responsibilities ensuring that
employees are equipped and resourced.
 Instilling the HR philosophies of the company, working
closely with Departmental Trainers, ensuring that Managers
and Supervisors take an active role in the development of
employees.
 Developing and designing training activities focused on
improving skills and knowledge.
 Ensuring employees have a complete understanding of
rules and regulations, and that their behaviour complies.
 Monitoring employee morale and providing mechanisms for
performance feedback and development
 Conducting annual Performance Appraisals providing
honest and appropriate feedback.
 Effectively communicating guiding principles and core
values to all levels of employees.

Grand Hyatt Cairo Training Coordinator

Cairo, Egypt Acting as Training Manager (Participated during Opening
August 2003 –January 2005 Period )

Le Royal Meridien Training & Quality AssuranceCoordinator

Cairo, Egypt
February 2001 –August 2003
Roles & Responsabilties
Training:
 Conducting monthly Orientation Training Sessions
 Training on all Standards & Policies of the Property to
be given for the staff.
 To ensure all core skills training i.e. professional image,
telephone manners, guest care, fire , health & Safety
are conducted within the first month of employment.
 To maintain, update and carry out new or updated
briefing for corporate products i.e.(Moments,
Commitment to Excellence “.
 To coordinate the attendance of hotel staff on courses
run by the Regional Middle East Training
Office-“previously” and all other outside specialist
companies and record attendance and coordinate the
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feedback loop.
 To carry out the Engineering Department, Fire, Health
and Safety training on Monthly Basis.
 To advise line management in setting up, organizing and
running technical (on job) training particular to various
departments.
 Working deep into the operation of hospitality
field trainings.
 Dealing with all employees starting from the
Ranks & Files till the Top Management.
 Coordinating the Internal, Local, & Regional
corporate Training Programs.
 Creating my own style of conducting training
courses or sessions
 Planning my own training schedules on annual,
monthly & daily basis.
 Conducting various Sessions on shortcomings or other
relative
Quality Assurance:-
 Check the checker on the checklists given by the
departmental trainers of each department.
 Guest Comments Cards Analysis on monthly basis
 focusing on (Rooms & Food & Beverage Outlets).
 Presenting Daily scores to management measuring staff
performances.
 Checklist Measurements
 Observation & Monitoring through daily walk-in tours.
 (Observing the employees while performing there
job tasks to ensure implementation of the hotel’s
standards and procedures and taking corrective
actions and coaching towards any an unaccepted
employee performance .
 Observation to be done on all areas .
Le Meridien
Cairo, Egypt Regional Executive Secretary for the Director of Property
April’99-Feb.2001: Operation at Le Royal Meridien Cairo ( Tower & Palace ) During
Opening & Handover.

Roles & Responsibilities:

 Receiving and distribution of incoming mail.
 Follow-up of monthly reports with all the regions
branches.
 Repairing all the manger’s trips abroad and
reservations of flights and hotels.
 Keeping and filing system for the department.
 Updating logs on the computer.
Word processing of some letters.

Sep’1997-April’1999: Accountant in Vit. Supplies Co. working under license of

Rhone Poulanc of France.

Roles & Responsibilities:

Credit accountant dealing with the customer’s bills & follow-up
of customer’s payment collections.
Working through a team in preparing the Final Income

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Statement and Balance Sheet

Education
American Society for Quality at  Certified Quality Manager Diploma
Chicago (I) Leadership :
2002 – 2004  Organizational Leadership
 Team Processes
(II) Strategy Development & Deployment
 Environment Analysis
 Strategic Planning and
Assessment
 Deployment
(III) Quality Management Tools :
 Problem Solving Tools
 Process Management
Approaches
 Measurement” Assessment &
Metrics
(IV) Customer-Focused Organizations :
 Customer Identification and Segmentation:
 Customer Relationship Management and
Commitment
(V) Supplier Performance
(VI) Management :
 Principals Of Management
 Communications
 Projects
 The Quality System
 Quality Models
(VII) Training & Development

American University of Cairo  Total Quality Management Diploma

Cairo, Egypt  Planning for Top Quality
2001 – 2002  The Continues Quality Improvement Process
 Quality Control in Daily Work
 Statistical Process Control
 Managing Quality Functions
 The Standard for Quality and Environmental
Management Systems
 ISO 9000 & ISO 14000
 Six Sigma

Faculty of Commerce Bachelor of Commerce-Accounting

Tanta, Egypt  Bachelor’s Degree obtained in 1996
1992 – 1996

Accreditations
Hyattrack ' Cross Exposure at Management Training Program
Hyatt Regency Keiv  Successfully completed cross exposure – 3 weeks at
December 2007 Human Resources Department Hyatt Regency Kiev
Hyattrack ' Cross Exposure at Management Training Program
Grand Hyatt Dubai  Successfully completed cross exposure – 1 month at
December 2004 Human Resources and Training at grand Hyatt Dubai
Hyatt on Skills Certified Train the Trainer
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 Successfully completed "Train the Trainer" course and

Service Excellence series
post course project certifying me as a Departmental
Trainer
Service Excellence Series
 Successfully completed ' Service Excellence Series"
certifying me as a Hyatt Service Professional

Hyatt on Group Training Skills Certified Training Designer

 Successfully completed "Hyatt on Group Training Skills"
course and post course project certifying me as an off
job Trainer

Coaching Skills Coaching License

 Successfully completed "Hyatt on Coaching Skills"
course certifying me as a Hyatt Coach

Selection Interviewing Selection Interviewing

SMART Selling( I) & (II)
Grand Hyatt Cairo
 Successfully completed "Selection Interviewing"
certifying me as a Hyatt interviewer
SMART Selling I
 Successfully completed "SMART Selling I " course
conducted by Claviga regarding Sales

Technical Skills
Computer Applications:
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Publisher

Languages

English (fluent oral & written)

Arabic (fluent oral & written)

International Experience

For Leisure
London, Dubai, Spain, Italy & Kuwait

Hobbies / Interests

Traveling / Reading /History /

References available upon request

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