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Career Objectives
Enhancing my career profile though joining a reputable multinational
enterprise, applying latest trends and methodologies in managing its Human
Resources and Training & Development functions, at which, I can utilize my
personal skills, qualifications and working experience ahead.
Personal
Work Experience
programme.
Fostering relationships with others as a mentor.
Planning, implementing and monitoring core training
activities including Orientation, Grooming Training, Hygiene
Training, Health and Safety Training; Fire Training, Foreign
Language Training, Train The Trainer and Computer
Training.
Coordinating and monitoring the Management Development
and Cross Exposure programmes.
Periodically reviewing and monitoring the progress made
towards achieving the hotel’s annual Training Plan and
making recommendations and adjustments where
necessary.
Selecting appropriate procedures and methods such as
group instruction, self study, demonstrations, simulation, and
role plays to ensure effective delivery of training content.
Encouraging constant learning at all levels, promoting
others to engage in self learning
Training Management
Orchestrating the development, maintenance and regular
update of detailed Department Operations Manuals, which
reflect current standards of performance, policies and
procedures, work processes and business objectives within
the respective Division/Department.
Coordinating an annual review of Department Operations
Manuals.
Assisting in the preparation of the Annual Human Resources
Business Plan ensuring Divisional Objetives fully addressing
business objectives of the hotel and needs of employees.
Assisting with the preparation and regular update of the
Training Budget, in close cooperation with the Human
Resources team ensuring targets are met and costs are
effectively controlled.
Ensuring regular review and compilation of Job Task Lists
and Task Breakdowns.
Responsible for the preparation of the annual Training Plan
ensuring that objectives fully address the business
objectives of the hotel and the training needs of the
employees.
Maintaining accurately training records of all employees.
Ensuring security and maintenance of the hotel’s Training
facilities, equipment and materials.
Responsible for the timely completion and submittal of
training records and reports.
Ensuring the recommended quota of Departmental Trainers
are trained and are each actively conducting at least 3 to 5
skills training sessions per month, every month.
Motivating and leading a team of Departmental Trainers,
building rapport, monitoring activities and rewarding
performance and activities.
Conducting monthly Departmental Trainer forums and
activities.
Employee Communications
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People Management:
feedback loop.
To carry out the Engineering Department, Fire, Health
and Safety training on Monthly Basis.
To advise line management in setting up, organizing and
running technical (on job) training particular to various
departments.
Working deep into the operation of hospitality
field trainings.
Dealing with all employees starting from the
Ranks & Files till the Top Management.
Coordinating the Internal, Local, & Regional
corporate Training Programs.
Creating my own style of conducting training
courses or sessions
Planning my own training schedules on annual,
monthly & daily basis.
Conducting various Sessions on shortcomings or other
relative
Quality Assurance:-
Check the checker on the checklists given by the
departmental trainers of each department.
Guest Comments Cards Analysis on monthly basis
focusing on (Rooms & Food & Beverage Outlets).
Presenting Daily scores to management measuring staff
performances.
Checklist Measurements
Observation & Monitoring through daily walk-in tours.
(Observing the employees while performing there
job tasks to ensure implementation of the hotel’s
standards and procedures and taking corrective
actions and coaching towards any an unaccepted
employee performance .
Observation to be done on all areas .
Le Meridien
Cairo, Egypt Regional Executive Secretary for the Director of Property
April’99-Feb.2001: Operation at Le Royal Meridien Cairo ( Tower & Palace ) During
Opening & Handover.
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Education
American Society for Quality at Certified Quality Manager Diploma
Chicago (I) Leadership :
2002 – 2004 Organizational Leadership
Team Processes
(II) Strategy Development & Deployment
Environment Analysis
Strategic Planning and
Assessment
Deployment
(III) Quality Management Tools :
Problem Solving Tools
Process Management
Approaches
Measurement” Assessment &
Metrics
(IV) Customer-Focused Organizations :
Customer Identification and Segmentation:
Customer Relationship Management and
Commitment
(V) Supplier Performance
(VI) Management :
Principals Of Management
Communications
Projects
The Quality System
Quality Models
(VII) Training & Development
Accreditations
Hyattrack ' Cross Exposure at Management Training Program
Hyatt Regency Keiv Successfully completed cross exposure – 3 weeks at
December 2007 Human Resources Department Hyatt Regency Kiev
Hyattrack ' Cross Exposure at Management Training Program
Grand Hyatt Dubai Successfully completed cross exposure – 1 month at
December 2004 Human Resources and Training at grand Hyatt Dubai
Hyatt on Skills Certified Train the Trainer
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Technical Skills
Computer Applications:
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Publisher
Languages
International Experience
For Leisure
London, Dubai, Spain, Italy & Kuwait
Hobbies / Interests
6/6