Blaine County Radio 2fcad Standard Operation Procedures Sop 1

Blaine
County
Radio/CAD
Standard
Operating
Procedures (SOPs)

[Things in brackets are field, you fill them in with information when talking]
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Table Of Contents
§=Section
p=part

Readers, 4
Summary: 5
§ection I: Proper Officer/ Dispatch Communications 5

§I-p(a) - Calling on Radio 5
§I-p(b)- Panic Button Activation SOP 6
§I-p(c)- 10 Codes and Signals 6
§I-p(d)- Signal 100 Activation SOP 9
§I-p(e)- 10-80 Communications and SOP 9
§I-p(f)- 10-11 Traffic Stop 10
§I-p(g)- Radio Rules 11
§I-p(h)- TimeClock Rules 11
§ection II: Computer Aided Dispatch (CAD) for Dispatchers 12

§II-p(a)- Opening the CAD 12
§II-p(b)- Searching a Name & License 12
§II-p(c)- BOLOs 12
§II-p(d)- New Call and Active Calls 12
§II-p(e)- Unit Status 13
§ection III: Mobile Data Terminal (MDT) for Officers 14

§III-p(a)- Opening the MDT 14
§III-p(b)- Unit Status 14
§III-p(c)- All Calls/BOLOs 14
§III-p(d)- Records 14
§III-p(f)- EMERGENCY BUTTON 15
§III-p(g)- Search Call and E-Reports 15
§ection IV: Training & Ranks 15

§IV-p(a)- Chain of Command 15
§IV-p(b)- Promotion 16
§IV-p(c)- Impeachment/Firing 16
Head Dispatch 16

Dispatch Supervisor 16
All Other Ranks 17
§IV-p(d)- Basic Dispatcher Testing/Training 17
Knowledge of the 10 codes, codes, and Signals 17
A Verbal Assessment 17
10 Minute Supervised Dispatch Assessment 18
§IV-p(e)- Dispatcher Numbers 18
§ection V: Maps 18


Readers,

"These standards and regulations have been put into stone for the
present and future of the Dispatch Division. I, as Head Dispatcher, will
make it my duty to uphold and enforce this SOP to all that are hired
and myself. Maturity, Respect, and Professionalism drive the gears of
progress which will shape our distant future. Thank you for all your
hard work as Dispatchers, and I hope to see this division inspire all
that listen to be mature, respectful, and professional officers and
citizens. Good Luck, and may we all prosper!"

- majorgeneral1
ead Dispatcher of the Dispatch Division
H


Blaine County Radio/CAD Standard
Operating Procedures (SOP)

**RADIO, CAD, and MDT COMMUNICATIONS ARE A PRIVILEGE, AND IF YOU
CAN NOT LISTEN OR ABIDE BY THE RULES, IT WILL BE TAKEN AWAY**

LINK TO DATABASE FOR INFORMATION
https://airtable.com/shrSOlq5FwGPsf8Sr
Summary:

SOPs are created to address rules, guidelines, and mandatory actions.
All officers are required to follow all rules and guidelines at all time when
representing Blaine County.

§ection I: Proper Officer/ Dispatch Communications

When Highlighted B
lue, It is an officer's role
When Purple, It is a dispatcher’s role

§I-p( a) - Calling on Radio

When an officer is trying to contact someone on the radio, the officer should wait for a
break in the radio chatter, and say in this format depending on the need

-Officer to Dispatch
[YOUR UNIT NUMBER] to DISPATCH
Go ahead
[Go with your message]

-Dispatch to Officer
DISPATCH to [YOUR UNIT NUMBER]

Go ahead

-Officer to Officer Direct
[YOUR UNIT NUMBER] to [THEIR UNIT NUMBER] Direct
Go ahead

-Sending an emergency or priority message
[YOUR UNIT NUMBER] to DISPATCH P RIORITY
All units, 1
0-3, P
ause traffic

§I-p( b)- Panic Button Activation SOP

In case you need to press your panic button, follow the SOP

Panic Buttons can only be pressed if
-Officer Down
-Officer Shot At
-Officer Outnumbered in Fight, or Shooting
-Dispatch’s consent

[YOUR UNIT NUMBER] PRIORITY PANIC PANIC PANIC, [GIVE YOUR
LOCATION][GIVE YOUR REASON]
(Noise should sound) ALL UNITS, SIGNAL 100, CODE 99, [GIVES 20][Dispatches
units] **MAKE SURE YOU REPEAT AGAIN**
(When you are put the call in the CAD title it **OFFICER DOWN** or
**PANIC BUTTON**)

§I-p( c)- 10 Codes and Signals

RESPONSE CODES:

Code 1 Respond with no lights or sirens
Code 2 Respond with lights

Code 3 Respond with lights and sirens
Code 99 All available units respond code 3; high priority

OTHER CODES:

Code 0 Game crash
Code 4 Scene under control
Code 5 Felony/high risk stop

SIGNALS:

Signal 11 Running radar
Signal 60 Drugs
Signal 100 Hold all traffic except emergency traffic; priority state

TEN-CODES:

10-0 Dissapeared
10-1 Frequency change
10-3 Stop transmitting
10-4 Affirmative
10-5 Meal break
10-6 Busy
10-7 Out of service
10-8 In service
10-9 Repeat
10-10 Fight in progress
10-11 Traffic stop
10-12 Active ride along
10-13 Shots fired
10-15 In custody
10-16 Stolen vehicle
10-17 Suspicious person
10-20 Location
10-22 Disregard
10-23 Arrived on scene
10-25 Domestic dispute

10-26 Estimated time of arrival (ETA)
10-27 Driver’s licence check
10-28 Vehicle license plate check
10-29 Want/warrant check
10-30 Wanted person
10-31 Not wanted
10-32 Additional unit (code 1, 2, or 3)
10-35 Wrap up scene
10-41 Beginning shift
10-42 Ending shift
10-43 Information
10-49 Homicide
10-50 Motor vehicle accident
10-51 Requesting tow
10-52 Requesting medical
10-53 Requesting fire department
10-55 Intoxicated driver
10-56 Intoxicated pedestrian
10-60 Armed with a gun
10-61 Armed with a knife
10-62 Kidnapping
10-64 Sexual assault
10-65 Escorting prisoner
10-66 Reckless driver
10-67 Fire
10-68 Armed robbery
10-70 Foot pursuit
10-71 Requesting supervisor to scene
10-73 Advise status
10-80 Vehicle pursuit
10-90 In-game warning
10-93 Removed from game
10-95 Active supervisor


§I-p( d)- Signal 100 Activation SOP

Signal 100 should immediately be followed when it is said over the radio. Signal 100 is emergency
traffic only; priority state. Only priority messages and emergency button should be transmitted
(except for a 10-80 and if a dispatcher is calling you)
Signal 100 should only be used during:
● Panic Button Activation
● 10-80
● Officer Down
● Shots Fire
● Admin/Dispatcher Request (Needs to be Dispatch Trainer or higher to call a Signal 100
for another reason)
§I-p( e)- 10-80 Communications and SOP

When an officer calls a 10-80, a informal S100 should automatically be issued. ALL
officers are R
EQUIRED to obey the S100. When calling a 10-80, please use the following format.

[YOUR UNIT NUMBER] to DISPATCH, 10-80, [VEHICLE
DESCRIPTION][LOCATION] I need [AMOUNT OF 32s Needed] 32 to my 20.
Dispatch to all units, Signal 100 except the primary 10-80 officer and priority
traffic, [AVAILABLE UNITS] Respond Code 3 to [LOCATION] for a 10-80, [Give
Description and other facts]

10-80 SOP Below

Policy A: Initiation of pursuit
1) Due to the extremely dangerous nature of pursuits, the initiation of a pursuit must
have a viable reason to be initiated. (e.g. Felony warrant for arrest, violent crime,
etc.)

Policy B: Termination of pursuit
1) Once a pursuit has been initiated, approximately five (5) minutes must pass before
any termination techniques are executed.
2) Any maneuver conducted must be authorized by both, the highest ranking officer in
the pursuit.
3) In order to terminate one of the following techniques are to be executed:

a) Pursuit Intervention Technique
b) Roll-in Road Block
(See below)
Roll-in Roadblock: T wo pursuing vehicles will pull ahead of the fleeing vehicle, and create
a V formation, while one or more pursuing vehicles will fall in behind the fleeing vehicle
will slowly begin to break causing the fleeing vehicle to be forced to come to a stop. If in
the event the fleeing vehicle does not show signs of slowing down as a result of the
maneuver, the maneuver must be terminated.

Pursuit Intervention Technique: A trooper will align the front bumper of their vehicle
with the rear bumper of the fleeing vehicle, then turn into the vehicle causing its rear tires
to break traction from the pavement. In order to execute the Pursuit Intervention
Technique, the following conditions must be met:

1. Roadway must be paved of asphalt
2. Fleeing vehicle must not be traveling at speeds greater than 50 Miles per hour
3. Fleeing vehicle must not collide with any oncoming traffic
4. Fleeing vehicle must not cause excess structural damage to any building or public
appliance, as a result of the maneuver.

§I-p( f)- 10-11 Traffic Stop

Units performing a 10-11 should use this format.

[YOUR UNIT NUMBER] to DISPATCH, 10-11, [VEHICLE
DESCRIPTION][LOCATION][OCCUPIED TIMES][ADDITIONAL 32s?][REASON
FOR STOP]
10-40 [Repeat information and dispatch 32s if needed]

Running names:
[YOUR UNIT NUMBER] to DISPATCH, 10-27, 10-29
10-43
The name is going to be [NAME]
10-4
(Runs in CAD/MDT)

Dispatch to [UNIT NUMBER] 10-43 on the 10-27 and 10-29, on your go
Go ahead
[Says infomation]
§I-p( g)- Radio Rules

1. Do not talk over each other
2. Radio Communications Only on Dispatch Channel
3. No religion, profanity, or politics should be discussed
4. Always listen to Dispatchers, they do things for a reason
5. Don’t Fail Role Play (FRP)
6. Do not lie about ANYTHING
7. No arguing or yelling
8. Remember that communication/CAD is a privilege, not a requirement

§I-p( h)- TimeClock Rules

Unfortunately, due to the inactivity of dispatchers, a new software is in place. This
software is to track the amount of hours you are dispatching.
➢ You are R EQUIRED to dispatch for at least 12 hours a month.
○ Under Hour Punishments
■ After January 1st, all warnings and punishments will be reseted
● First Time - Warning
● Second Time - Three Day Suspension
● Third Time- Suspended for a Month
● Four Time - Kicked from the Dispatch Division
○ Overtime Awards
■ More than 209 hours in one year and Agreement from Head
Dispatch, and TWO supervisors.
● Promotion
○ If you are a supervisor, you can’t be promoted
➢ Abusing the TimeClock System
○ Being clocked in without dispatching, or doing any dispatching related
duties.
■ First Time - Waring
■ Second Time - Your last 7 days will be erased

■ Third Time - Your last month will be erased, and you will face a
punishment based on your warning level for Under Hour
Punishments .
■ Four Time - Removed from Dispatch Division
§ection II: Computer Aided Dispatch (CAD) for

Dispatchers

§II-p( a)- Opening the CAD

To open the CAD, go to w ww.dcrscad.com and log in with an account that has a Dispatch
or Management role. Then, click D ashboard on the top left. Go to the side, and click D
ispatch
(yellow tab) and click Open Dispatch Dashboard. All dispatchers should have this open at all time
while dispatching.

§II-p( b)- Searching a Name & License

Name - Click S earch Name, and type in the name of that person. If the person is not
registered as a civ in the database, it will generate random information.
Name - Click S earch License, and type in the plate. If the person is not registered as a civ
in the database, it will generate random information.
§II-p( c)- BOLOs

Click B
OLO’s, then click M
anage. On the top right, you should see A
dd BOLO. It is pretty
straightforward from there.
§II-p( d)- New Call and Active Calls

In order to make a new call, click the New Call button. A pop up will come up with a whole
bunch of fields.

Status
This is where you can change the status of the call.. It is pretty straightforward but
pending will make the call have a red highlight on it, and c leared is to get rid of a call, not code 4.


Units
Here you can select the units that are on the call. It will only give you the available
units, not busy or unavailable.
Priority
1=Code 3
2= Code 2
3= Code 1

Summary
Here is where you can put information about the call, like description, or a quick
summary of what is happening.

NEW LAW PASSED**= All dispatchers must put

DISPATCHER [Your dispatch number which are the number after the dash in your unit
number. If you don’t have one, please ask for your CAD ID or put your name in it][RANK]

In the map page section of the new call

**the others stated are self explanatory

Sometimes the call window will not go away, so just click on the side of the windows

§II-p( e)- Unit Status

When a unit goes 10-8, mark them as available. When they are on a call, mark as busy.
When 10-7, mark as unavailable. This is a crucial step in the CAD process because you don’t
want to dispatch units that are 10-7.


§ection III: Mobile Data Terminal (MDT) for Officers

§III-p(a)- Opening the MDT

To open the MDT, go to w ww.dcrscad.com and log in with an account that has a Dispatch,
Officer, or Management role. Then, click Dashboard on the top left. Go to the side, and click
Officers (blue tab) and click MDT. All officers should have this or DCRS Respond Software open
at all time while on shift.

§III-p(b)- Unit Status

When you goes 10-8, mark them yourself as available. When they are on a call, mark
yourself as busy. When 10-7, mark as unavailable. This is a crucial step in the CAD process
because you don’t want to get dispatched when you are 10-6 or 10-7. In addition, when you
10-43, PLEASE MARK YOURSELF UNAVAILABLE

When you get a new call, it should talk to you. This is why you should have your MDT open when
on shift. Details will show up about the call. Then you can change your Status to Enroute, On
Scene, ETC. DO NOT PRESS THE CLEAR CALL BUTTON.

§III-p(c)- All Calls/BOLOs

In order to see BOLOs and all calls, Click the All Calls/BOLO’s b
utton up top. If you need
to set a BOLO, please contact the Dispatcher.

§III-p(d)- Records

DCRS MDT offers officers to look up license plates and names in the MDT. You could also
ask a dispatcher to run it. Click Records up top, and search the license or name. If there is no civ
registered in the database, it will generate random information

.§III-p( e)- Initiate


If for some reason, you need to make a call. Click the Initiate button on
the top of the MDT. It will only assign the call to you

§III-p(f)- EMERGENCY BUTTON

Please do NOT press this button. Please send a Panic Request in Discord following the
SOP listed in §
1-p(b).

§III-p(g)- Search Call and E-Reports

**ALL OFFICERS ARE REQUIRED TO DO AN E-REPORT FOR EVERY CALL**
You can create a E-Report by going into the first tab of DCRS (Which should be the
dashboard view. If not, go into the MDT and right click R eturn up top, and click O
pen in New
Tab). Click O
fficers and then New E-Report. If you do not know the call number, you can click
Search up top in the blue car. You can search for a call and copy and paste the call number into the
report. Your report will need to be approved by a Dispatcher or Supervisor.

§ection IV: Training & Ranks

§IV-p( a)- Chain of Command

The ranking should be as followed, from highest to lowest
1. Head Dispatcher (1 max)
2. Dispatch Supervisor (4 max)
3. Dispatch Trainer (3 max)
4. Dispatcher (7 max)
5. Dispatch Trainee (5 max)
**Applicant is not a rank because it is a pending rank and before training.


§IV-p( b)- Promotion

Promotion should only happen when approved by the Head Dispatcher, and at least one
supervisor also. In addition, it needs to pass from a dispatch training. When promoting to a new
rank, the training should be more intensive than the basic training. For example, more difficult 10
codes, or more questions.

§IV-p( c)- Impeachment/Firing

A member can only be impeached if followed and backed by an investigation from Internal
Affairs. The following is what should happen during an impeachment, or firing of a member
➢ Head Dispatch
○ After an investigation, and proven guilty, the most active dispatch
supervisor should be ranked the head dispatcher rank. Before the
supervisor is ranked, they must have the following
■ A recommendation from t wo officers
■ A recommendation from one dispatcher
■ A recommendation from a dispatch trainer
■ The most active in the supervisor group, or at most, difference by
20 hours than the highest.
● For example, if Dispatcher 1 had 200 hours, and Dispatcher
2 had 180 hours, Dispatcher 2 can still qualify.
■ A meeting with HR must occur, the following should attend
● A MiT, or moderator
● Two officers that recommended the dispatcher
● The one dispatcher that recommended the dispatcher
● The one dispatch trainer that recommended the dispatcher
➢ Dispatch Supervisor
○ After an investigation, and proven guilty, the most active dispatch trainer
should be ranked the dispatcher supervisor rank. Before the member is
ranked, they must have the following
■ A one page essay, and submit it to the head dispatcher. Include the
following:
● Why are you a good candidate for this position?
● What will you do different than other supervisors?
● What advantage do you have over other dispatch trainers?
● What experience do you have as a dispatcher?

➢ All Other Ranks
○ do not need action to be taken, they do not need to be replaced
automatically, but the Head Dispatcher can hire someone new in
replacement of that member, in the same rank.

➢ In case someone that isn’t a hired dispatcher impersonates a dispatcher, they
should be suspended for two months for any dispatcher hiring, or activities.

§IV-p( d)- Basic Dispatcher Testing/Training

Dispatcher training is only to occur with a dispatch supervisor or head dispatch present,
and a dispatch trainer. In order for a candidate to be trained, they must…
➢ At least 15 or older
➢ Submitted an application, and had it approved
➢ Have a discord

Basic training shall consist of
➢ Knowledge of the 10 codes, codes, and Signals

○Question the candidate about the 10 codes. Select random codes in the list. You
should ask 10, 10 code questions
■ For example, “What does 10-3 mean?”
➢ A Verbal Assessment
○ This part the test will assess the dispatcher's response to scenarios that they will
encounter in a real dispatch setting. The candidate should use proper
communications, 10 codes, and proper responses to questions, requests, and etc.
asked by other officers.
● Example (Training officer)(Candidate)(Commentator)
○ Tell the candidate this. You are dispatching on a Sunday
night, you are the only dispatcher in the channel. There are
three officers that are currently 10-8, which are 1K-90,
1V-32, and 1A-24. Do you have any questions? We will
now start with the demonstration.
○ 1A-24 to Dispatch
○ 1A-24 go ahead, or
■ Go ahead
■ Dispatch is on
■ 1A-24, your message?
○ Can I get a 10-27, 10-29?
○ 10-4, 10-43?
○ John Applebee

○
10-4, standby
■ You run the name in the CAD system
○ Dispatch 1A-24
○ Go ahead dispatch
○ John Applebee comes back no 10-99, License valid, four
citations.
○ 10-4 thank you
● **DO NOT USE THIS EXAMPLE**
➢ 10 Minute Supervised Dispatch Assessment
○ The training should conclude with a ten minute supervised dispatch
■ Everyone that was in the training should move to the dispatch channel.
Each member should have ten minutes to dispatch. At the end, the dispatch
trainer, supervisor, or head dispatch will evaluate the candidate and
determine if the candidate has passed or not.
**ONLY THE HEAD DISPATCHER CAN HIRE DISPATCHERS
§IV-p( e)- Dispatcher Numbers

Dispatchers are REQUIRED to obtain a dispatcher number. All Numbers start with your
rank
● Head Dispatch
○ HD-##
● Dispatch Supervisor
○ DS-##
● Dispatch Trainer
○ DT-##
● Dispatcher
○ DSP-##
● Dispatch Trainee
○ DT-##T
Then, the numbers are decided on two factors, the last two digits of your unit number (if you are
an officer) or the last two numbers of your Discord tag. You get to chose. If the number is already
taken, you must choose another, NO REPEATS.
§ection V: Maps


Use the following or go to www.gta-5-map.com


Last Edited by: tyui234 12/24/17

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§ection I: Proper Officer/ Dispatch Communications 5

§ection II: Computer Aided Dispatch (CAD) for Dispatchers 12

§ection III: Mobile Data Terminal (MDT) for Officers 14

§ection IV: Training & Ranks 15

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§ection V: Maps 18

§ection I: Proper Officer/ Dispatch Communications

§I-​p(​ a) - Calling on Radio

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§I-​p(​ b)- Panic Button Activation SOP

§I-​p(​ c)- 10 Codes and Signals

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DO NOT COPY - DO NOT COPY - DO NOT COPY - DO NOT COPY7

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§I-​p(​ e)- 10-80 Communications and SOP

DO NOT COPY - DO NOT COPY - DO NOT COPY - DO NOT COPY9

§I-​p(​ f)- 10-11 Traffic Stop

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§I-​p(​ g)- Radio Rules

§I-​p(​ h)- TimeClock Rules

DO NOT COPY - DO NOT COPY - DO NOT COPY - DO NOT COPY11

§ection II: Computer Aided Dispatch (CAD) for

§II-​p(​ a)- Opening the CAD

§II-​p(​ b)- Searching a Name & License

§II-​p(​ c)- BOLOs

§II-​p(​ d)- New Call and Active Calls

DO NOT COPY - DO NOT COPY - DO NOT COPY - DO NOT COPY12

§II-​p(​ e)- Unit Status

DO NOT COPY - DO NOT COPY - DO NOT COPY - DO NOT COPY13

§III-​p​(a)- Opening the MDT

§III-​p​(b)- Unit Status

§III-​p​(c)- All Calls/BOLOs

DO NOT COPY - DO NOT COPY - DO NOT COPY - DO NOT COPY14

§III-​p​(f)- EMERGENCY BUTTON

§III-​p​(g)- Search Call and E-Reports

§ection IV: Training & Ranks

§IV-​p(​ a)- Chain of Command

DO NOT COPY - DO NOT COPY - DO NOT COPY - DO NOT COPY15

§IV-​p(​ c)- Impeachment/Firing

DO NOT COPY - DO NOT COPY - DO NOT COPY - DO NOT COPY16

§IV-​p(​ d)- Basic Dispatcher Testing/Training

➢ Knowledge of the 10 codes, codes, and Signals

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§IV-​p(​ e)- Dispatcher Numbers

DO NOT COPY - DO NOT COPY - DO NOT COPY - DO NOT COPY18

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Das könnte Ihnen auch gefallen

§I-p( a) - Calling on Radio

§I-p( b)- Panic Button Activation SOP

§I-p( c)- 10 Codes and Signals

§I-p( e)- 10-80 Communications and SOP

§I-p( f)- 10-11 Traffic Stop

§I-p( g)- Radio Rules

§I-p( h)- TimeClock Rules

§II-p( a)- Opening the CAD

§II-p( b)- Searching a Name & License

§II-p( c)- BOLOs

§II-p( d)- New Call and Active Calls

§II-p( e)- Unit Status

§III-p(a)- Opening the MDT

§III-p(b)- Unit Status

§III-p(c)- All Calls/BOLOs

§III-p(f)- EMERGENCY BUTTON

§III-p(g)- Search Call and E-Reports

§IV-p( a)- Chain of Command

§IV-p( c)- Impeachment/Firing

§IV-p( d)- Basic Dispatcher Testing/Training

§IV-p( e)- Dispatcher Numbers