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Chapter 7 - Results for Quick Quiz https://www.mheducation.ca/college/mcshane4/student/olc/4obm_tf_07.

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You correctly answered 7 questions for a score of 53 percent.


Unanswered questions were counted as incorrect in the calculation.
53%
7-1. Emotions are experiences, whereas attitudes are judgements.

True / False

Wrong. The correct answer is true. This distinction between emotions


and attitudes is described on p. 189.

7-2. Some of the major categories of emotions include collectivism, power


distance, and organizational citizenship.

True / False

Wrong. The correct answer is false. The first two categories are
cultural values and the third is a set of employee behaviours. The
emotional categories are presented on pp. 188.

7-3. Feelings result from our emotions about the attitude object.

True / False

You answered correctly! This relates to the model of emotions,


attitudes, and behaviour, which appears on p. 190.

7-4. Discrepancy and equity theories predict that as reality meets and exceeds
expectations, job satisfaction will decrease.

True / False

You answered correctly! See pages 193-94 for a discussion on


discrepancy and equity theories.

7-5. The level of job satisfaction reported in one culture is directly comparable to
the level of satisfaction reported in another culture.

True / False

You answered correctly! On p. 193, the textbook explains that job


satisfaction levels across countries are affected by cultural differences.

7-6. Continuance commitment occurs when employees believe it is their own


personal interest to remain with the organization.

True / False

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Chapter 7 - Results for Quick Quiz https://www.mheducation.ca/college/mcshane4/student/olc/4obm_tf_07.html

You answered correctly! See page 197 for a discussion on


organizational commitment.

7-7. Employees with low affective commitment tend to have higher work motivation
and organizational citizenship.

True / False

You answered correctly! See pp. 197-98for a discussion on


consequences of organizational commitment.

7-8. Self-serving bias is one of the dimensions of emotional intelligence.

True / False

You answered correctly! See pp. 201-202for a discussion on


dimensions of emotional intelligence.

7-9. Emotional labour refers to any work activity where the employee experiences
job dissatisfaction.

True / False

Wrong. The correct answer is false. Emotional labour is defined on p.


199.

7-10. Emotional dissonance occurs when our true emotions conflict with the
emotions we are required to display.

True / False

You answered correctly! See p. 201 for a discussion of emotional


labour.

7-11. Instrumental values are desirable modes of behaviour that helps us reach the
objectives of terminal values.

True / False

The question was not answered. The correct answer is "True".


(Coaching responses are only available for answered questions)

7-12. Employees with low uncertainty avoidance value structured situations where
rules of conduct and decision making are clearly documented.

True / False

The question was not answered. The correct answer is "False".


(Coaching responses are only available for answered questions)

7-13. People who are able to recognize the presence and importance of an ethical

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Chapter 7 - Results for Quick Quiz https://www.mheducation.ca/college/mcshane4/student/olc/4obm_tf_07.html

issue have a high level of ethical sensitivity.

True / False

The question was not answered. The correct answer is "True".


(Coaching responses are only available for answered questions)

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