MHO Chapter 11-Page 1

EQUITY-ENHANCING SERVICES
FRONTLINE SERVICES: MATERNAL CARE (Pre-natal, Post-natal, Family Planning)
THE SERVICE
One of the objectives of the LGU’s health program is to provide care services to pregnant, postpartum, and lactating mothers for comprehensive maternal care.
Schedule of Availability of Service: Main health Center-Monday – Friday (8:00 a.m. – 5:00 p.m. without noon break)
The service is offered every Tuesday to Friday in all barangay health stations.
Duration: 28-33 minutes
HOW TO AVAIL OF THE SERVICE:
PROCESSES RESPONSE TIME
(Maximum time of Service RESPONSIBLE
STEPS REQUIREMENTS/ CHARGES/FEES
Provider to conclude the PERSON LOCATION
CLIENT SERVICE PROVIDER process)

1 Proceed to the PACD for health Health personnel assigned in Home Based 3 mins Midwife / BHW 1st Floor , MHO
services assistance the clinic greets the client/ Maternal Record / BNS building
patient (HBMR), Individual
Treatment Record
2 Proceed to the admission area Health personnel assigned gets 5 mins Midwife /
the HBMR/ pink card and Nurse
individual Treatment Record
and accomplishes it.
(assessment, history taking,
weighing taking, vital signs
taking)
3 Proceed to the treatment and Health personnel assigned : 10 – 15 mins Midwife / 1st Floor , MHO
consultation room for the a. performs abdominal Nurse building
following services: examination
> pre-natal services b. injection of Tetanus
> postpartum services Diphtheria will be done as
> family planning scheduled
services c. conducts health education on
proper nutrition and maternal
care
d. refers complicated
pregnancies
e. checks the healing and

MHO Chapter 11-Page 2


4 Proceed to the Treasury Office
to pay required fees
5 Return to the clinic for the
dispensing of medicines and
supplies and health teachings
instructs on proper wound care
f. evaluates both nutrition of
baby and mother and provision
of Vitamins supplementation.
g. explains the advantages and
disadvantages of the different
family planning method and
give the couple/ client’s chosen
method.
Treasury office staff attends to 5 mins 30.00/visit Treasury Office Treasury office,
the clients charge slip and gives Staff 1st floor of the
receipt. municipal
building
Health personnel assigned 5 mins Midwife / 1st Floor , MHO
dispenses medicines to the Nurse building
client; gives health teachings
and advises the patient to
comeback for follow-up. Let the
client sign on the clients log
book.
END OF TRANSACTION
MHO Chapter 11-Page 3
FRONTLINE SERVICES: DENTAL HEALTH SERVICES
THE SERVICE
 Dental Examination
 Tooth Extraction
 Oral Prophylaxis
 Tooth Fillings
 Availing of Dental Certificates
The services are available to adults, pregnant mothers, pre-schoolers and school age children to prevent and treat dental diseases.
Schedule of Availability of Service: Dental consultation and tooth extraction are available Mondays to Fridays (morning only)
while Oral Prophylaxis and Tooth Fillings are by appointment.
Duration: 38-43 minutes
HOW TO AVAIL OF THE SERVICE:
PROCESSES REQUIREMENTS RESPONSE TIME
STEPS / DOCUMENTS (Maximum time of Service CHARGES/FEES
RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER NEEDED Provider to conclude the
process) PERSON
1 Proceed to the Health personnel assigned greets the Individual 3 mins Midwife / BHW 1st Floor , MHO
PACD for health client. Dental Form / BNS building
services assistance
2 Proceed to the Takes assessment, history taking, 5 mins Midwife /
admission area weighing, vital signs and fills-up of Nurse
dental form
3 Proceed to the Conducts oral assessment and 20-25 mins Oral prophylaxis-300.00 Dentist
dental room examination and dental procedure Filling- 300.00
Tooth extraction- 150.00
Dental certificate- 60.00
4 Proceed to the Attends to the clients charge slip and 5 mins Treasury Office Treasury office,
Treasury Office to gives receipt. Staff 1st floor of the
pay required fees municipal
building
5 Return to the clinic Health personnel assigned dispenses 5 mins Midwife / 1st Floor , MHO
medicines to the client; gives health Nurse building
teachings and advises the patient to
comeback for follow-up. Let the client
sign on the clients log book.
END OF TRANSACTION

MHO Chapter 11-Page 4

FRONTLINE SERVICES: CHILD CARE (Immunization) SERVICES
THE SERVICE
One of the objectives of the LGU’s health program is to immunize children based on the Expanded Program of Immunization.
Schedule of Availability of Service: The service is offered in the different Barangay Health Stations.
Duration: 28-38 minutes
HOW TO AVAIL OF THE SERVICE:
PROCESSES RESPONSE TIME
REQUIREMENTS/ (Maximum time of CHARGES/
STEPS
DOCUMENTS NEEDED Service Provider to FEES LOCATION
CLIENT SERVICE PROVIDER conclude the process) RESPONSIBLE PERSON

1 Client enters the clinic and Health personnel assigned greets Early Childhood Care 3 mins Midwife / BHW / 1st Floor , MHO
proceeds to the PACD for the client. and Development BNS building
health services assistance (ECCD) Card /
Immunization Card
2 Proceed to the admission area Takes assessment, history taking, 10-15 mins Midwife /
weighing and height, vital signs Nurse/BHW/BNS
taking.
Accomplishes ECCD card
3 Proceed to the treatment and Administers Immunization 5-10 mins Nurse
consultation room for
4 Proceed to the Treasury Office Attends to the clients charge slip 5 mins 20.00/ Treasury Office Staff Treasury office,
to pay required fees and gives receipt. visit 1st floor of the
municipal bldg.

5 Return to the clinic for the
dispensing of medicines and
supplies and health teachings
Health personnel assigned dispenses 5 mins Midwife / Nurse 1st Floor , MHO
medicines to the client; gives health bldg.
teachings and advises the patient to
comeback for follow-up. Let the
client sign on the clients log book.
END OF TRANSACTION

MHO Chapter 11-Page 5

FRONTLINE SERVICES: LABORATORY SERVICES
THE SERVICE
This service provides free sputum examination and free anti- Tuberculosis drugs for all cases diagnosed with Tuberculosis.
Schedule of Availability of Service: Monday – Friday (8:00 a.m. – 5:00 p.m. without noon break)
Duration: 58 minutes-2 hours and 18 minutes
HOW TO AVAIL OF THE SERVICE:
PROCESSES RESPONSE TIME
REQUIREMENTS/ (Maximum time of CHARGES/ RESPONSIBLE
STEPS
DOCUMENTS NEEDED Service Provider to FEES PERSON LOCATION
CLIENT SERVICE PROVIDER conclude the process)

1 Proceed to the PACD for health Health personnel assigned greets the 1.Individual 3 mins Midwife / BHW / 1st Floor , MHO
services assistance client. treatment Record BNS building
(ITR)
2.Early Childhood
Care and
Development
(ECCD) Card
3. Home Based
2 Proceed to the admission area Takes assessment, history taking, Maternal Record 5 mins Midwife / Nurse
weighing taking, vital signs (HBMR)
3 Proceed to the treatment and Conducts Medical consultation 5-15 mins Physician
consultation room
4 Proceed to the laboratory Performs laboratory procedures 30 mins – 1 hr 30 Medical
mins Technologist
5 Proceed to the treatment and Performs Medical consultation and 5-15 mins Physician
consultation room interpretation of laboratory result
6 Return to the clinic Health personnel assigned dispenses 5 mins Midwife / Nurse 1st Floor , MHO
medicines to the client; gives health building
teachings and advises the patient to
comeback for follow-up. Let the client
sign on the clients log book.
END OF TRANSACTION

MHO Chapter 11-Page 6

FRONTLINE SERVICES: SANITARY PERMIT
THE SERVICE
This service is intended for business establishment requiring sanitary permits to operate
Schedule of Availability of Service: Monday – Friday (8:00 a.m. – 5:00 p.m. without noon break)
Duration: 50 minutes-2 hours and 10 minutes
HOW TO AVAIL OF THE SERVICE:
PROCESSES RESPONSE TIME
REQUIREMENTS/ DOCUMENTS (Maximum time of RESPONSIBLE
STEPS Service Provider CHARGES/FEES LOCATION
CLIENT SERVICE PROVIDER NEEDED to conclude the PERSON
process)
1 Submit documents for verification, Accepts and assess documents 1. Barangay Clearance 5-10 mins Stool & Treasury Treasury
assessment and order of payment and pay 2. Application form Urine test fee 50.00 Office Staff office, 1st
required amount for laboratory procedures 3. Mayor’s Permit Form Sanitary fee 50.00 floor of the
municipal
building
2 Proceed to the laboratory Collects specimen and 30 – 1 hr 30 Medical 1st Floor ,
examines mins Technologist MHO
building
3 Proceed to the treatment and consultation Performs medical consultation 5-15 mins Physician 2nd floor,
room and interpretation of MHO
** proceed to the pharmacy laboratory results; Building
Dispenses medicines and
supplies and gives health
teachings
4 Proceed to the Environmental Health Issues Sanitary Permit 10 - 15 mins Sanitation
Services office ** Sanitation officer instructs Officer
client for the next procedure
END OF TRANSACTION

MHO Chapter 11-Page 7

FRONTLINE SERVICES: TB-DOTS CENTER
THE SERVICE
This service provides free sputum examination and free anti- Tuberculosis drugs for all cases diagnosed with Tuberculosis.
Schedule of Availability of Service: Monday – Friday (8:00 a.m. – 5:00 p.m. without noon break)
Duration: 38 minutes -1 hour 3 minutes
HOW TO AVAIL OF THE SERVICE:
PROCESSES RESPONSE TIME
REQUIREMENTS/ (Maximum time of CHARGES/ RESPONSIBLE
STEPS LOCATION
CLIENT SERVICE PROVIDER DOCUMENTS NEEDED Service Provider to FEES PERSON
conclude the process)
1 Proceed to the PACD for Provides health services 1. Referral form 3 mins Midwife / BHW 1st Floor , MHO building
health services assistance assistance 2. Individual Treatment / BNS
Record

2 Proceed to the admission Performs assessment, history 5 mins Midwife / Nurse

area taking, weighing taking & vital
signs taking
3 Proceed to the treatment medical consultation 5-15 mins Physician
and consultation room
4 Proceed to the laboratory Gives the result and initiation of 15 – 30 mins Medical
for specimen collection treatment Technologist
** advises client to come back
after 2 days for
5 Pay required fees Attends to the client’s charge 5 mins Treasury Office Treasury office, 1st floor
slip and gives receipt. Staff of the municipal building
6 Return to the clinic Dispenses medicines and 5 mins Midwife / Nurse 1st Floor , MHO building
supplies and health teachings
END OF TRANSACTION

MHO Chapter 11-Page 8

FRONTLINE SERVICES: ANIMAL BITE TREATMENT
THE SERVICE
The clinic provides appropriate medical services and tetanus toxoid vaccine for cases of animal bites.
Schedule of Availability of Service: Tuesdays and Fridays (8:00 a.m. – 5:00 p.m. without noon break) (UCAB BARANGAY HEALTH STATION ONLY)
Duration: 28-53 minutes
HOW TO AVAIL OF THE SERVICE:
PROCESSES RESPONSE TIME
REQUIREMENTS/ (Maximum time of RESPONSIBLE
STEPS CHARGES/FEES LOCATION
CLIENT SERVICE PROVIDER DOCUMENTS NEEDED Service Provider to PERSON
conclude the process)
1 Client enters the clinic and Provides health services 1. Referral Form 3 mins Midwife / 1st floor ,
proceeds to the PACD assistance 2. Individual Treatment BHW / BNS Ucab
Record Barangay
2 Proceed to the admission area Performs assessment, history 5-10 mins Midwife / Health
taking, weighing taking & vital Nurse Station,
signs taking
3 Proceed to the treatment and Performs medical consultation 5-15 mins Physician Bagto ,
consultation room Ucab,
4 Proceed to treatment room Performs wound cleaning and 5-15 mins Nurse
administers Anti-Rabies
immunization
5 Pay required fees Attends to the clients charge slip 5 mins Anti-rabies Vaccine: Treasury Municipal
and gives receipt. 3 doses Office Staff Sub-office,
Rabipor 1,650.00 Tram, Ucab
Verorab 2,100.00
6 Return to the clinic Dispenses medicines and 5 mins Midwife / 1st floor ,
supplies and health teachings Nurse Ucab
Barangay
Health
Station,
Bagto ,
Ucab

END OF TRANSACTION

MHO Chapter 11-Page 9

FRONTLINE SERVICES: MATERNAL DELIVERY SERVICES
Schedule of Availability of Service: 24 hour service (UCAB BARANGAY HEALTH STATION ONLY)
Duration: 1 day and 18 minutes- 1 day and 43 minutes
HOW TO AVAIL OF THE SERVICE:
SERVICE PROVIDER RESPONSE TIME
REQUIREMENTS/ (Maximum time of Service CHARGES/ RESPONSIBLE
STEPS LOCATION
CLIENT SERVICE PROVIDER DOCUMENTS NEEDED Provider to conclude the FEES PERSON
process)
1 Client enters the clinic and proceeds to health services 1. Home Based 3 mins Midwife / 1st floor, Ucab
the PACD assistance Maternal Record BHW / BNS Barangay Health
(HBMR) Station, Bagto, Ucab,
2. Maternal Admission
Form
2 Proceed to the admission area assessment, history 5-10 mins Midwife /
taking, weighing Nurse
taking, vital signs
taking
3 Proceed to the labor room observation and 5-15 mins Physician
internal examination
4 ** for possible admission and delivery 24 hrs Midwife /
Nurse /
Physician
5 ** Post – Delivery 5-15 mins Physician
Physician assesses mother and child for
discharge
END OF TRANSACTION

MHO Chapter 11-Page 10