Psll0u Psll3u Pslf2u Pslfeu Win Upgrade Instructions

Windows 7 Upgrade
Instructions
PSLL0U
PSLL3U
PSLF2U
PSLFEU
Created: June 20, 2009

Final Revision: October 7, 2009
Revision 2.6
THE INFORMATION CONTAINED IN THIS DOCUMENT IS SUBJECT TO CHANGE WITHOUT NOTICE.
© 2009 TOSHIBA America Information Systems, Inc. All rights reserved.

TABLE OF CONTENTS
TABLE OF CONTENTS ............................................................................................................................... 2

1 WINDOWS 7 UPGRADE HARDWARE INFORMATION .................................................................... 3
1.1 HARDWARE INFORMATION .............................................................................................................. 3
1.2 W INDOWS 7 MINIMUM REQUIREMENTS ............................................................................................ 3
RD
2 TOSHIBA 3 PARTY SOFTWARE INFORMATION ......................................................................... 3
3 WINDOWS 7 UPGRADE HALT AND PAUSE INFORMATION .......................................................... 4
3.1 HALT OR PAUSE.......................................................................................................................... 4
3.2 W INDOWS 7 UPGRADE HALT ......................................................................................................... 4
3.3 W INDOWS 7 UPGRADE PAUSE ...................................................................................................... 4
3.4 LIST OF “KNOWN” HALT AND/OR PAUSE ITEMS:.............................................................................. 4
4 THINGS TO DO BEFORE UPGRADING TO WINDOWS 7 ................................................................ 5
4.1 BACK UP YOUR PERSONAL DATA AND RECOVERY DATA .................................................................. 5
4.1.1 Personal Data Backup ............................................................................................................. 5
4.1.2 Recovery Data Backup ............................................................................................................ 5
4.2 UPDATE YOUR ANTIVIRUS SOFTWARE TO BE COMPATIBLE WITH W INDOWS 7 ...................................... 5
4.3 DOWNLOAD AND RUN MICROSOFT’S W INDOWS 7 UPGRADE ADVISOR ............................................... 6
5 PRE-WINDOWS 7 UPGRADE SOFTWARE UN-INSTALLATION INSTRUCTIONS ......................... 6
5.1 RECOMMENDED ITEMS TO REMOVE/UNINSTALL ............................................................................... 6
5.1.1 All Items Recommended for Removal ..................................................................................... 6
5.1.2 Recommended Removal Instructions ..................................................................................... 7
5.1.2.1 ATI Display Adapter Drivers Windows Vista Removal ..................................................................7
5.1.2.2 Adobe Acrobat Reader 7 Windows Vista Removal .......................................................................8
5.1.2.3 TOSHIBA HDD Protection Vista Removal ....................................................................................8
5.1.2.4 TrueSuite Access Manager Uninstaller Vista ................................................................................9
5.1.2.5 TOSHIBA (HD) DVD Player Vista Removal ................................................................................ 10
5.1.2.6 CyberLink PowerCinema for TOSHIBA Vista Removal .............................................................. 10
5.1.2.7 Bluetooth Stack for Windows by TOSHIBA Vista Removal......................................................... 11
5.1.2.8 TOSHIBA ConfigFree Vista Removal ......................................................................................... 12
5.1.2.9 Marvell LAN Driver Vista Removal .............................................................................................. 12
5.1.2.10 Intel PROset Vista Removal ....................................................................................................... 12
5.1.2.11 TOSHIBA Speech System Vista Removal .................................................................................. 13
6 UPGRADE TO WINDOWS 7 ............................................................................................................. 14
7 POST-WINDOWS 7 UPGRADE INSTRUCTIONS ............................................................................ 14
7.1 RECOMMENDED COMPONENTS TO REINSTALL ............................................................................... 15
7.1.1 All Items Recommended for Reinstallation ........................................................................... 15
7.1.2 Recommended Reinstallation Instructions ............................................................................ 15
7.1.2.1 ATI Display Adapter Drivers Windows 7 Installation ................................................................... 16
7.1.2.2 Adobe Acrobat Reader 7 Windows 7 Installation ........................................................................ 16
7.1.2.3 TOSHIBA HDD Protection Windows 7 Installation...................................................................... 16
7.1.2.4 TOSHIBA Fingerprint Utility Windows 7 Installation.................................................................... 16
7.1.2.5 TOSHIBA (HD) DVD Player Windows 7 Installation ................................................................... 17
7.1.2.6 CyberLink PowerCinema for TOSHIBA Windows 7 Installation .................................................. 17
7.1.2.7 Bluetooth Stack for Windows by TOSHIBA Windows 7 Installation ............................................ 18
7.1.2.8 TOSHIBA ConfigFree Windows 7 Installation ............................................................................. 18
7.1.2.9 Marvell LAN Driver Windows 7 Installation ................................................................................. 18
7.1.2.10 TOSHIBA Speech System Windows 7 Installation ..................................................................... 19
8 RUN WINDOWS UPDATE ................................................................................................................. 19

1 WINDOWS 7 UPGRADE HARDWARE INFORMATION
1.1 Hardware Information
TOSHIBA has tested and confirmed Windows 7 compatibility for the following hardware. This
documentation applies specifically to this hardware and is not compatible with any other
TOSHIBA hardware.
1. Language:
a. English
b. Spanish
2. Model:
a. Satellite L510
b. Satellite L515
c. Satellite L500
d. Satellite L505
3. SKU:
a. PSLL0U
b. PSLL3U
c. PSLF2U
d. PSLFEU
4. Windows Version:
a. Windows Vista Ultimate to Windows 7 Ultimate
b. Windows Vista Home Premium to Windows 7 Home Premium
c. Windows Vista Business to Windows 7 Professional
1.2 Windows 7 Minimum Requirements
Microsoft has dictated the following minimum requirements to properly upgrade to the Windows 7
OS.
1. 1 GHz or Faster 32-bit (x86) or 64-bit (x64) processor

2. 1 GB RAM (32-bit) / 2 GB (64-bit)
3. 16 GB available disk space (32-bit) / 20 GB (64-bit)
4. DirectX 9 Graphics processor with WDDM 1.0 or higher driver
The Windows 7 upgrade process will completely halt if any one of the above system requirements
is not met.
RD
2 TOSHIBA 3 PARTY SOFTWARE INFORMATION
rd
TOSHIBA has tested and certified all 3 party applications preinstalled on the notebook at the time of
purchase.*

rd
TOSHIBA cannot test and certify any 3 party application installed after the initial purchase and
rd
subsequent use of the notebook. As such TOSHIBA is not able to guarantee the compatibility of these 3
party applications with Windows 7 and the upgrade process. **
rd
*Preinstalled 3 Party Applications not compatible with the Windows 7 Upgrade process will
require removal.
rd
** TOSHIBA recommends that users verify Windows 7 Compatibility with their 3 party
application vendor/manufacturer prior to performing the Windows 7 Upgrade.
3 WINDOWS 7 UPGRADE HALT AND PAUSE INFORMATION
3.1 HALT or PAUSE
During the Windows 7 upgrade process the currently installed hardware and software is
analyzed for Windows 7 compatibility. At the end of the process any items “known” to
cause problems with either the Windows 7 upgrade or the Windows 7 OS will be listed.
Below is a definition for those items that either Pause and/or Halt the Windows 7 upgrade
completely.
3.2 Windows 7 Upgrade HALT
The Windows 7 upgrade process will search for and identify any items currently installed
that are “known” to cause the Windows 7 upgrade or the Windows 7 OS to fail. When
these items are found the Windows 7 upgrade will HALT completely and not allow the
upgrade to continue.
When the Windows 7 upgrade process finds even one of these “known” items the only
option is to “CLOSE” (button) down the Windows 7 upgrade and resolve (remove and/or
uninstall) the items listed, before trying to perform a Windows Vista to Windows 7 upgrade.
3.3 Windows 7 Upgrade PAUSE
The Windows 7 upgrade process will search for and identify any items currently installed
that may or may not be completely compatible with the Windows 7 upgrade process or
Windows 7 OS. Such items do NOT cause a complete failure and they are only identified
to inform the user of possible problems with these items.
When the Windows 7 upgrade process finds even one of these items the option to
“Continue” (button) is available so that the upgrade process can be continued without any
further user intervention.
3.4 List of “KNOWN” Halt and/or Pause Items:
TOSHIBA has tested and confirmed that any of the following items may or may not cause
the Windows 7 upgrade process to Halt and/or Pause.
1. Windows Vista “Ultimate Extras”

2. Acrobat Reader 7
3. Bluetooth Stack for Windows by TOSHIBA
4. Norton Internet Security
5. Norton 360
6. Norton Antivirus
7. McAfee Security Center
8. TOSHIBA HDD Protection
9. Intel PROset
10. ATI Catalyst Control Center
11. ATI Catalyst Install Manager
12. Google Tool Bar
13. Intel WiMAX
4 THINGS TO DO BEFORE UPGRADING TO WINDOWS 7
TOSHIBA recommends that the following steps be taken prior to inserting the Windows 7 media and
beginning the upgrade.
4.1 Back Up Your Personal Data and Recovery Data
4.1.1 Personal Data Backup
1. Open Backup and Restore Center

1. Click the Start button
2. Click Control Panel
3. Click System and Maintenance
4. Click Backup and Restore Center.
2. Click Back up files, and then follow the steps in the wizard. Administrator
permission is required. If you are prompted for an administrator
password or confirmation, type the password or provide confirmation.
NOTE: Do not back up files to the same hard disk that Windows is installed on. For example, do
not back up files to a recovery partition.
NOTE: Always store media used for backups (external hard disks, DVDs, or CDs) in a secure place to
prevent unauthorized people from having access to your files; a fireproof location separate from your
computer is recommended.
4.1.2 Recovery Data Backup
If your laptop did not come with TOSHIBA Recovery media, then you can create your
own.
1. Click the Windows Start button, and type “recovery” into the Start Search
field.
2. Click ‘Recovery Disk Creator’ and follow that program’s instructions to
create a recovery DVD.
4.2 Update your antivirus software to be compatible with Windows 7
Please refer to your antivirus software vendor’s website, or visit the following Microsoft web page for more
information about antivirus software and Windows 7. http://www.microsoft.com/windows/antivirus-
partners/windows-7.aspx

4.3 Download and run Microsoft’s Windows 7 Upgrade Advisor
1. Download the Windows 7 Upgrade Advisor from:

http://www.microsoft.com/windows/windows-7/upgrade-advisor.aspx
2. Microsoft’s Windows 7 Upgrade Advisor will identify any application software on your
laptop that is known to have compatibility issues with Windows 7.
3. The Microsoft Windows 7 Upgrade Advisor may advise you to remove or update
some application software before upgrading to Windows 7.
NOTE: The following section of this document provides a comprehensive list of any
TOSHIBA-supplied software that should be removed prior to upgrading to Windows 7, along
with detailed instructions for removal.
5 PRE-WINDOWS 7 UPGRADE SOFTWARE UN-INSTALLATION INSTRUCTIONS
TOSHIBA recommends that the following items be removed or uninstalled prior to performing a
Windows Vista to Windows 7 upgrade.
5.1 Recommended Items to Remove/Uninstall
5.1.1 All Items Recommended for Removal
This list is for the specific machine SKU mentioned on the Title page of this
document.
a. TrueSuite Access Manager

i. Follow Special Instruction for TrueSuite Access Manager Uninstall/Install
b. Toshiba Game Console (Soft Block) (Unable to Reinstall)
i. Bejeweled 2 Deluxe
ii. Chuzzled Deluxe
iii. StoneLoops of Jurassica
iv. Jewel Quest 3
v. Polar Bowler
vi. Penguins!
vii. FATE
viii. Blackhawk Striker 2
c. CyberLink PowerCinema (External Service Error)
d. Memeo AutoBackup (Win7 Uninstall Error)
e. Acrobat Reader 7
f. Bluetooth Stack for Windows by Toshiba (Soft Block)
i. Follow Special Instructions for Bluetooth Stack for Windows by Toshiba
Uninstall/Install
g. Norton Internet Security (Hard Block)
h. Norton 360 (Soft Block)
i. Norton Antivirus (Minneapolis Only)
j. McAfee Security Center (Hard Block)

k. Toshiba HDD Protection (Hard Block)
i. Follow Special Instructions for Toshiba HDD Protection Uninstall/Install
l. Toshiba Software Upgrades (Soft Block)
m. Toshiba Tablet PC Extensions
n. Microsoft SQL Server 2005 (express) (Soft Block)
i. Upgrade to SP3 (to resolve)
o. Texas Instruments Flash Media Drive (Soft Block)
p. Intel PROset (Hard/Soft Block)
i. Follow Special Instructions for Intel PROset Uninstall
5.1.2 Recommended Removal Instructions
TOSHIBA has found that the following items require special attention when
performing a Windows Vista to Windows 7 upgrade. TOSHIBA recommends that
the user read, understand, and follow these instructions to avoid any issues
when uninstalling, removing, and/or reinstalling these specific items.
5.1.2.1 ATI Display Adapter Drivers Windows Vista Removal
TOSHIBA has produced a new ATI Display Adapter component specifically

designed for Windows 7 compatibility and feature utilization. It is recommended
that the “Catalyst Control Center” (if installed) and the “ATI Catalyst Install
Manager” software be removed prior to performing a Windows Vista to Windows
7 upgrade.
If both the “Catalyst Control Center” and the “ATI Catalyst Install Manager” are
present in the “Programs and Features” section of the “Control Panel” TOSHIBA
has determined that the following steps are taken to properly uninstall the ATI
Display Adapter component.
1. Navigate to the “Programs and Features” section of the “Control

Panel”
2. If present select “Catalyst Control Center”, Click “Uninstall” and
follow the screen prompts to remove/uninstall the “Catalyst Control
Center”
3. After the “Uninstall” is complete the user is advised to do a manual
“Restart” if not prompted to “Restart/Reboot” during the “Uninstall”
process
After a “Restart/Reboot”

Panel”
2. Select “ATI Catalyst Install Manager”, Click “Change”, and follow the
screen prompts to remove/uninstall the “ATI Catalyst Install
Manager”
process

If only the “ATI Catalyst Install Manager” is present in the “Programs and
Features” section of the “Control Panel” TOSHIBA has determined that the
following steps are taken to properly uninstall the ATI Display Adapter
component.

Panel”
2. Select “ATI Catalyst Install Manager”, Click “Change”, and follow the
screen prompts to remove/uninstall the “ATI Catalyst Install
Manager”
After the “Uninstall” is complete the user is advised to do a manual “Restart” if

not prompted to “Restart/Reboot” during the “Uninstall” process
5.1.2.2 Adobe Acrobat Reader 7 Windows Vista Removal
TOSHIBA has confirmed that the preinstalled software, “Adobe Acrobat Reader
7” will cause the Windows 7 upgrade process to pause or halt completely. This
pause or halt is due to an incompatibility issue between it and the Windows 7 OS.
As such TOSHIBA recommends that the user perform one of the following
options before performing a Windows Vista to Windows 7 upgrade.
The first option TOSHIBA recommends is a complete removal of the Adobe

Acrobat Reader 7 application prior to performing a Windows Vista to Windows 7
upgrade. The user can remove the Adobe Acrobat Reader 7 application by
performing the following steps.
1. Navigate to the “Programs and Features” section of the “Control Panel”

2. Select the Adobe Acrobat Reader 7 application, Click “Uninstall” and
follow the necessary steps to completely remove/uninstall the software
process
The second option the user has is to contact Adobe via the www.adobe.com web
site to download and upgrade to the latest version of the Adobe Acrobat Reader
software. TOSHIBA has not confirmed that the latest version of the Adobe
Acrobat Reader software is compatible with Windows 7.
5.1.2.3 TOSHIBA HDD Protection Vista Removal
TOSHIBA has produced a new TOSHIBA HDD Protection component specifically

designed for Windows 7 compatibility and feature utilization. TOSHIBA, therefore,
recommends that the preinstalled TOSHIBA HDD Protection software be
removed prior to performing a Windows Vista to Windows 7 upgrade.
TOSHIBA has confirmed that the preinstalled software “TOSHIBA HHD

Protection” will cause the Windows 7 upgrade to halt. As such, the “TOSHIBA
HHD Protection” software must be uninstalled prior to performing a Windows
Vista to Windows 7 upgrade.

To uninstall the “TOSHIBA HDD Protection” software the user should perform the
following steps.

2. Select the TOSHIBA HDD Protection software
3. Click “Uninstall” and follow the screen prompts to remove/uninstall the
TOSHIBA HDD Protection utility
process
TOSHIBA has confirmed that in some cases when attempting to uninstall the
“TOSHIBA HDD Protection” software the system may hang and Windows Vista
may show a Blue Screen (BSOD). The system will require a hard power down,
by holding the power button for a number of seconds until the notebook powers
down completely. When the user turns the computer back on, it is ok to select the
“Start Windows Normal” option. When Windows Vista loads it will display an error
regarding the “abnormal” shutdown of the system. The user can “Cancel” out of
this option and follow these steps to resolve the issue.
1. Click “Start”
2. In the “Start Search” box input the following:
a. Services
b. “Enter” to activate the “Services Control Manager”
3. If User Account Access is enabled click “Continue”
4. Open the service:
a. TOSHIBA HDD Protection
5. Change the “Startup type:” to “Disabled”
6. Click “OK”
7. Restart/Reboot the notebook
After the above steps have been completed the user will be able to perform the
removal of the “TOSHIBA HDD Protection” software, as outlined above.
5.1.2.4 TrueSuite Access Manager Uninstaller Vista
NOTE: The following instructions must be completed in Windows Vista, prior to

performing a Windows Vista to Windows 7 upgrade.
NOTE: During the Windows Vista to Windows 7 upgrade the TrueSuite Access Manager
is uninstalled and replaced by the TOSHIBA Fingerprint Utility. The TOSHIBA Fingerprint
Utility software is not able to decrypt files originally encrypted by the TrueSuite Access
Manager. The TOSHIBA Fingerprint Utility installation also installed the “File Unprotection
Tool”. This tool will decrypt files encrypted by the TrueSuite Access Manager.
TOSHIBA has produced a new TOSHIBA Fingerprint Utility. To properly upgrade

to this new TOSHIBA Fingerprint Utility the previous version must be uninstalled.
To maintain the Windows Vista Fingerprint Security custom security settings and
scanned fingerprints, TOSHIBA produced the following component to aid the
user in this process.
1. Navigate to the location where component is located:

a. TAM Uninstaller 32-64

2. Double Click on component executable to activate component
3. Click on “Start” on begin TAM Uninstaller
4. Screen may flicker and system may reboot during the installation
5. After the component installation is complete the user is advised to do a
manual “Restart” if not prompted to “Restart/Reboot” during the
installation process
NOTE: After a “Restart/Reboot” Windows Vista may “Find New Hardware” and ask for
user intervention. It is recommended that this message be ignored and/or cancelled.
After the TAM Uninstaller component has successfully completed a Windows

Vista to Windows 7 upgrade can be accomplished without loss of any custom
user created security settings and scanned fingerprints.
NOTE: Passwordbank data (saved passwords) will be inaccessible after performing a

Windows Vista to Windows 7 upgrade. All Passwordbank data (saved passwords) will
need to be re-registered after upgrading to Windows 7.
5.1.2.5 TOSHIBA (HD) DVD Player Vista Removal
TOSHIBA has confirmed TOSHIBA (HD) DVD Player software may not work
properly after a Windows Vista to Windows 7 upgrade. This is resolved by
removing the software prior to performing a Windows Vista to Windows 7
upgrade.
The following steps should be taken to properly remove/uninstall the TOSHIBA

(HD) DVD Player software prior to performing a Windows Vista to Windows 7
upgrade.
NOTE: Uninstalling the TOSHIBA HD DVD Player software or TOSHIBA DVD Player
software will result in loss of any personalization’s and/or customizations that have been
made during the use of the TOSHIBA HD DVD Player or TOSHIBA DVD Player software.

2. If present select TOSHIBA HD DVD Player or TOSHIBA DVD Player,
3. Click “Uninstall” and follow the screen prompts to uninstall the TOSHIBA
HD DVD Player software or the TOSHIBA DVD Player software

5.1.2.6 CyberLink PowerCinema for TOSHIBA Vista Removal
TOSHIBA has tested and certified a new version of “CyberLink Power Cinema for
TOSHIBA” that is compatible with the Windows 7 environment. This new version
of “CyberLink PowerCinema for TOSHIBA” must be installed prior to performing
a Windows Vista to Windows 7 upgrade.
The following Steps outline the uninstall process:

1. Navigate to “Programs and Features”
2. Select “CyberLink PowerCinema for TOSHIBA”

a. `Click “Uninstall/Change”
3. Confirm Removal
a. Click “Yes”
4. Click Finish
5. Manually Restart Windows to ensure complete uninstall
***** NOTE: The following new component needs to be installed in Windows Vista:
CyberLink PowerCinema for TOSHIBA 32-64
As stated above the new version of “CyberLink PowerCinema for TOSHIBA”

must be installed prior to performing a Windows Vista to Windows 7 upgrade.
The following steps outline the installation of the new component “CyberLink
PowerCinema for TOSHIBA 32-64”.

2. Double Click on component to activate component
a. CyberLink PowerCinema for TOSHIBA 32-64
3. Click on “Start” on begin installation
After the component installation is complete the user is advised to do a manual

“Restart” if not prompted to “Restart/Reboot” during the installation process
5.1.2.7 Bluetooth Stack for Windows by TOSHIBA Vista Removal
TOSHIBA has produced a new “Bluetooth Stack for Windows by TOSHIBA”

component specifically designed for Windows 7 compatibility and feature
utilization. TOSHIBA, therefore, recommends that the “Bluetooth Stack for
Windows by TOSHIBA” software be removed prior to performing a Windows
Vista to Windows 7 upgrade.
The “Bluetooth Stack for Windows by TOSHIBA” component is a standard

installed component on ALL Windows Vista Preinstall’s. This means that even if
the Bluetooth hardware is not present on the notebook, the “Bluetooth Stack for
Windows by TOSHIBA” software will be installed and visible in the “Programs
and Features” section of the “Control Panel”.
TOSHIBA recommends the following procedure to properly remove the

“Bluetooth Stack for Windows by TOSHIBA” software prior to performing a
Windows Vista to Windows 7 upgrade.

2. Select “Bluetooth Stack for Windows by TOSHIBA” and click “Uninstall”
3. follow the screen prompts to remove/uninstall the “Bluetooth Stack for
Windows by TOSHIBA” component
process

5.1.2.8 TOSHIBA ConfigFree Vista Removal
TOSHIBA has produced a new “TOSHIBA ConfigFree Utility” component

specifically designed to work within and utilize all of the new features of Windows
7. It is recommended that the previous version of the “TOSHIBA ConfigFree
Utility” be uninstalled or removed prior to performing a Windows Vista to
Windows 7 upgrade.
To remove or uninstall the “TOSHIBA ConfigFree Utility” software the following

steps should be performed.

2. Select “TOSHIBA ConfigFree”
TOSHIBA ConfigFree utility software

not prompted to “Restart/Reboot” during the uninstall process
5.1.2.9 Marvell LAN Driver Vista Removal
TOSHIBA has developed and tested a new Marvell LAN Driver 32-64. To
properly install this new driver the current Windows Vista Marvell LAN Driver
must be uninstalled prior to performing a Windows Vista to Windows 7 upgrade.
NOTE: After the uninstall of the Marvell LAN Driver and prior to the Install of the Marvell
LAN Driver in Windows 7 the LAN network port on the notebook will not function and
access to the internet via the LAN will not be available.

2. Select “Marvell Mini Port Driver”
Marvell Mini Port Driver
“Restart” if not prompted to “Restart/Reboot” during the uninstall process
5.1.2.10 Intel PROset Vista Removal
TOSHIBA has confirmed that the “Intel PROset software” may or may not cause
the Windows Vista to Windows 7 upgrade to pause or halt completely.
TOSHIBA recommends that the Intel PROset software be removed or uninstalled

prior to performing a Windows Vista to Windows 7 upgrade.

2. Select the “Intel PROset software” or “Software Intel PROset”
Intel PROset software

process
There are instances when the “Intel PROset software” is not visible in the
“Programs and Features” section of the “Control Panel”. In this case TOSHIBA
recommends completing the following steps prior to performing a Windows Vista
to Windows 7 upgrade.

a. Intel PROset 32
OR
b. Intel PROset 64
3. Click on “Start” to begin installation
5. After the component installation is complete the user is advised to do a
manual “Restart” if not prompted to “Restart/Reboot” during the
After the above installation has been completed the user will need to perform the
following steps to remove or uninstall the Intel PROset software prior to
performing a Windows Vista to Windows 7 upgrade.

2. If Present; Select the Intel PROset software
NOTE: If Intel PROset software is NOT present see NOTE:
below
Intel PROset software
process
NOTE: After completing the steps the Windows 7 upgrade may still pause during the
upgrade process and warn the user that the “Intel PROset software” is not compatible
with the Windows 7 OS. The user will be required to click “Continue” and move on to the
next phase of the Windows Vista to Windows 7 upgrade.
5.1.2.11 TOSHIBA Speech System Vista Removal
TOSHIBA has produced a new “TOSHIBA Speech System” software component

specifically designed for Windows 7 compatibility and feature utilization.
Before the new “TOSHIBA Speech System” software component can be installed
the previous installation of the” TOSHIBA Speech System” software must be
uninstalled. The following steps should be taken to properly uninstall the
“TOSHIBA Speech System” software prior to performing a Windows Vista to
Windows 7 upgrade.

2. Select the “TOSHIBA Speech System Applications” item

3. Click “Uninstall/Change” and follow the prompts to remove/uninstall the
software
THEN
4. Select the “TOSHIBA Speech System SR Engine(U.S.)Version1.0”
software
a. User May Be Prompted with “Shared File Detection” message
b. Recommend “YES” to delete the file
THEN
6. Select the “TOSHIBA Speech System TTS Engine(U.S.) Version1.0”
software

6 UPGRADE TO WINDOWS 7
Your TOSHIBA laptop is now ready to be upgraded from Windows Vista to Windows 7.
1. Insert your Windows 7 DVD disc into your laptop’s DVD drive.
a. Windows 7 Setup may launch automatically when you insert the disc.
If it does not, run Windows Explorer and double-click on setup.exe in
the root folder of your DVD drive.
2. At the Windows 7 Setup splash screen, click “Install now”
NOTE: When prompted to “Get important updates for installation,” click on “Do not get the latest
updates for installation.” This selection is not recommended by the Windows 7 Setup program,
but it is important that you make this TOSHIBA-recommended selection to avoid problems that
may otherwise be introduced by non-TOSHIBA supplied drivers. Once the upgrade process
specified in this document is completed, please run Windows Update to install any critical
updates from Microsoft.
3. When Prompted for “Which type of installation do you want”, click on
“Upgrade”
4. Follow the Windows 7 on-screen instructions to complete the upgrade
installation
7 POST-WINDOWS 7 UPGRADE INSTRUCTIONS
TOSHIBA recommends installation of the following components after the Windows Vista to Windows 7
upgrade has completed successfully. Most of the component reinstallation instructions below reference
the component having been downloaded from the TOSHIBA Support website. To download these
components, go to http://download.toshiba.com, select your model, then browse the list for needed
components. You can shorten the list by selecting the “Refine Search by” setting of “All Operating
Systems” and changing it to “Windows 7 (32-bit)” or “Windows 7 (64-bit)”. If you need help with that
process, see the TOSHIBA Support Bulletin at http://kb.toshiba.com/98081213.

7.1 Recommended Components to Reinstall
7.1.1 All Items Recommended for Reinstallation
TOSHIBA recommends that any of the following components be reinstalled after

completing a Windows Vista to Windows 7 upgrade. This list is complete for the
specific machines SKU mentioned above. This is a complete list of components
that may or may not apply to your specific computer system configuration. The
following list is in the order that TOSHIBA recommends they be installed. Any
special installation instructions are listed. These special instructions specifically
apply to the components that were removed prior to performing a Windows Vista
to Windows 7 upgrade.
Intel Chipset SW Installation Utility 32-64
Intel Matrix Storage Manager 32-64
Intel Display Driver 32
Intel Display Driver 64
AMD Display Driver 32-64
Realtek Audio Driver 32-64
Realtek Card Reader 32-64
Atheros Wireless LAN driver 32-64
Bluetooth Stack for Windows by Toshiba 32-64
TOSHIBA Software Modem 32
TOSHIBA Software Modem 64
HDMI Control Manager 32
HDMI Control Manager 64
TOSHIBA Disc Creator 32
TOSHIBA Disc Creator 64
PatchFiles 32-64
TOSHIBA Registry Patch for Windows7 Devices & Printers 32-64
TOSHIBA Value Added Package 32
TOSHIBA Value Added Package 64
TOSHIBA HDD Protection 32-64
TOSHIBA PC Health Monitor 32
TOSHIBA PC Health Monitor 64
TOSHIBA Speech System 32-64
Toshiba HDD-SSD Alert 32
Toshiba HDD-SSD Alert 64
ConfigFree 32-64
7.1.2 Recommended Reinstallation Instructions
TOSHIBA has found that the following items require special attention when
performing a Windows Vista to Windows 7 upgrade. TOSHIBA recommends that

the user read, understand, and follow these instructions to avoid any issues
when uninstalling, removing, and/or reinstalling these specific items.
7.1.2.1 ATI Display Adapter Drivers Windows 7 Installation
After a successful Windows Vista to Windows 7 upgrade the user will be required
to install the new ATI Display Adapter component. This is done by navigating to
the location where the component was originally saved when downloaded from
the TOSHIBA Support web site. The component installation steps are as follows.

5. After the component installation is complete the user is advised to do
a manual “Restart” if not prompted to “Restart/Reboot” during the
7.1.2.2 Adobe Acrobat Reader 7 Windows 7 Installation
After the Windows Vista to Windows 7 upgrade has been performed, TOSHIBA
recommends that the user contact Adobe via the www.adobe.com web site to
download the latest version of the Adobe Acrobat Reader software that is
compatible with the Windows 7 OS.
7.1.2.3 TOSHIBA HDD Protection Windows 7 Installation
to install the new TOSHIBA HDD Protection component. This is done by
navigating to the location where the component was originally saved when
downloaded from the TOSHIBA Support web site.
Component installation steps are as follows.

7.1.2.4 TOSHIBA Fingerprint Utility Windows 7 Installation
to install the new TOSHIBA Fingerprint Utility/Upek Fingerprint Utility component.
This is done by navigating to the location where the component was originally
saved when downloaded from the TOSHIBA Support web site.

NOTE: During the installation of the new “TOSHIBA Fingerprint Utility” the previously
used (Windows Vista) password will be required to utilize any custom user settings
and/or scanned fingerprints.


7.1.2.5 TOSHIBA (HD) DVD Player Windows 7 Installation
to install the new TOSHIBA HD DVD Player component. This is done utilizing
the TOSHIBA Application Installer software.
NOTE: In some cases the TOSHIBA Application Installer is only available on Disk 1 of
the Recovery DVD’s either created using the TOSHIBA Recovery Disk Creator or
included in the box with the users notebook.
1. Run the TOSHIBA Application Installer utility

2. Select TOSHIBA DVD Player or TOSHIBA HD DVD Player
3. Click “Install”
4. Follow any screen prompts to fully install the software
7.1.2.6 CyberLink PowerCinema for TOSHIBA Windows 7 Installation
In an effort to provide superior support for the New Windows 7 features and
capabilities TOSHIBA has developed an update for the CyberLink PowerCinema
application mentioned above. The instructions below outline the installation of the
component after a successful Windows Vista to Windows 7 upgrade.
1. Navigate to the location of the component (Downloaded from

TOSHIBA Web)
a. CyberLink Power Cinema for TOSHIBA Patch 32-64
2. Double Click to Activate the component
3. Select “Start” to begin component Installation


7.1.2.7 Bluetooth Stack for Windows by TOSHIBA Windows 7 Installation
to install the new “Bluetooth Stack for Windows by TOSHIBA” component. This is
done by navigating to the location where the component was originally saved
when downloaded from the TOSHIBA Support web site.

a. Bluetooth Stack for Windows By TOSHIBA
NOTE: User may need to activate the Bluetooth device on the notebook using the FN+F8
for the new “Bluetooth Stack for Windows by TOSHIBA” component to properly complete
the installation process.
NOTE: In Windows 7 the Bluetooth Information Exchange (BIE) file transfer is limited to
single files. Multiple files may be selected using “drag and drop” but only one (1) file will
be transferred.
7.1.2.8 TOSHIBA ConfigFree Windows 7 Installation
After a successful Windows Vista to Windows 7 upgrade it is advised to install

the new “TOSHIBA ConfigFree Utility” component. The following steps outline
the installation process for the TOSHIBA ConfigFree component.

a. TOSHIBA ConfigFree

7.1.2.9 Marvell LAN Driver Windows 7 Installation
After a successful Windows Vista to Windows 7 upgrade the user is advised to

install the new Marvell LAN Driver 32-64 component. The following steps outline
the installation process for the Marvell LAN Driver 32-64 component.

a. Marvell LAN Driver 32-64

7.1.2.10 TOSHIBA Speech System Windows 7 Installation
After a successful Windows Vista to Windows 7 upgrade TOSHIBA recommends

installing the new “TOSHIBA Speech System” software.
1. Navigate to the location where component is located

a. TOSHIBA Speech System 32-64
2. Double Click to activate executable component
4. Follow all prompts to install TOSHIBA Speech System
8 RUN WINDOWS UPDATE
After successfully upgrading from Windows Vista to Windows 7 and completing installation of the
Windows 7 compatible components listed above, TOSHIBA recommends using the “Windows Update”
feature of Windows 7 to install any important updates available from Microsoft.

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Windows 7 Upgrade

Created: June 20, 2009

THE INFORMATION CONTAINED IN THIS DOCUMENT IS SUBJECT TO CHANGE WITHOUT NOTICE.

© 2009 TOSHIBA America Information Systems, Inc. All rights reserved.

TABLE OF CONTENTS ............................................................................................................................... 2

© 2009 TOSHIBA America Information Systems, Inc. All rights reserved.

1.1 Hardware Information

1.2 Windows 7 Minimum Requirements

1. 1 GHz or Faster 32-bit (x86) or 64-bit (x64) processor

© 2009 TOSHIBA America Information Systems, Inc. All rights reserved.

3 WINDOWS 7 UPGRADE HALT AND PAUSE INFORMATION

3.1 HALT or PAUSE

3.2 Windows 7 Upgrade HALT

3.3 Windows 7 Upgrade PAUSE

3.4 List of “KNOWN” Halt and/or Pause Items:

1. Windows Vista “Ultimate Extras”

© 2009 TOSHIBA America Information Systems, Inc. All rights reserved.

4 THINGS TO DO BEFORE UPGRADING TO WINDOWS 7

4.1 Back Up Your Personal Data and Recovery Data

4.1.1 Personal Data Backup

1. Open Backup and Restore Center

4.1.2 Recovery Data Backup

4.2 Update your antivirus software to be compatible with Windows 7

© 2009 TOSHIBA America Information Systems, Inc. All rights reserved.

1. Download the Windows 7 Upgrade Advisor from:

5 PRE-WINDOWS 7 UPGRADE SOFTWARE UN-INSTALLATION INSTRUCTIONS

5.1 Recommended Items to Remove/Uninstall

5.1.1 All Items Recommended for Removal

a. TrueSuite Access Manager

© 2009 TOSHIBA America Information Systems, Inc. All rights reserved.

5.1.2 Recommended Removal Instructions

5.1.2.1 ATI Display Adapter Drivers Windows Vista Removal

TOSHIBA has produced a new ATI Display Adapter component specifically

1. Navigate to the “Programs and Features” section of the “Control

1. Navigate to the “Programs and Features” section of the “Control

© 2009 TOSHIBA America Information Systems, Inc. All rights reserved.

1. Navigate to the “Programs and Features” section of the “Control

After the “Uninstall” is complete the user is advised to do a manual “Restart” if

5.1.2.2 Adobe Acrobat Reader 7 Windows Vista Removal

The first option TOSHIBA recommends is a complete removal of the Adobe

1. Navigate to the “Programs and Features” section of the “Control Panel”

5.1.2.3 TOSHIBA HDD Protection Vista Removal

TOSHIBA has produced a new TOSHIBA HDD Protection component specifically

TOSHIBA has confirmed that the preinstalled software “TOSHIBA HHD

© 2009 TOSHIBA America Information Systems, Inc. All rights reserved.

1. Navigate to the “Programs and Features” section of the “Control Panel”

5.1.2.4 TrueSuite Access Manager Uninstaller Vista

NOTE: The following instructions must be completed in Windows Vista, prior to

TOSHIBA has produced a new TOSHIBA Fingerprint Utility. To properly upgrade

1. Navigate to the location where component is located:

© 2009 TOSHIBA America Information Systems, Inc. All rights reserved.

After the TAM Uninstaller component has successfully completed a Windows

NOTE: Passwordbank data (saved passwords) will be inaccessible after performing a

5.1.2.5 TOSHIBA (HD) DVD Player Vista Removal

The following steps should be taken to properly remove/uninstall the TOSHIBA

1. Navigate to the “Programs and Features” section of the “Control Panel”

After the “Uninstall” is complete the user is advised to do a manual “Restart” if

5.1.2.6 CyberLink PowerCinema for TOSHIBA Vista Removal

The following Steps outline the uninstall process:

© 2009 TOSHIBA America Information Systems, Inc. All rights reserved.

As stated above the new version of “CyberLink PowerCinema for TOSHIBA”

1. Navigate to the location where component is located:

After the component installation is complete the user is advised to do a manual