TESDA-OP-CO-01-F11

(Rev. No. 00-03/08/17)

COMPETENCY-BASED CURRICULUM

A. COURSE DESIGN
COURSE TITLE: COMPUTER SYSTEM SERVICING NCII
NOMINAL DURATION: 280 HOURS
QUALIFICATION LEVEL: NCII
This course is designed to develop & enhance the
knowledge, skills, & attitudes of a Computer Systems
Service Technician, in accordance with industry standards.
It covers the basic and common competencies in addition
COURSE DESCRIPTION:
to the core competencies such as to install and configure
computers systems, set-up computer networks and servers
and to maintain and repair computer systems and
networks.
Candidate/trainee must possess the following
qualifications, must be:
 Able to communicate both oral and written
 Physically and mentally fit.
TRAINEE ENTRY REQUIREMENTS:
 With good moral character.
 Can perform basic mathematical and logical
computations.
 Analytical and logical thinking

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COURSE STRUCTURE:
BASIC COMPETENCIES
(40 Hours)
Unit of Competency Module Title Learning Outcomes Nominal Duration
1. Participate in 1.1 Participating in 1.1.1 Obtain and convey 10 hours
workplace workplace workplace
communication communication information.
1.1.2 Complete relevant
work related
documents.
1.1.3 Participate in
workplace meeting
and discussion.
2. Work in a team 2.1 Working in a team 2.1.1 Describe and 10 hours
environment environment identify team role
and responsibility
in a team.
2.1.2 Describe work
as a team member
3. Practice career 3.1 Practicing career 3.1.1 Integrate personal 10 hours
professionalism professionalism objectives with
organizational
goals.
3.1.2 Set and meet
work priorities.
3.1.3 Maintain
professional
growth and
development.
4. Practice 4.2 Practicing 4.1.1 Identify hazards 10 hours
occupational health occupational health & and risks.
& safety safety 4.1.2 Evaluate hazard
and risks
4.1.3 Control hazards
and risks
4.1.4 Maintain
occupational
health and safety
awareness

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Common Competencies
(80 Hours)
Unit of Competency Module Title Learning Outcomes Nominal Duration
1. Apply Quality 1.1 Applying Quality 1.1.1 Assess quality of 10 hours
Standards Standards received materials
1.1.2 Assess own work
1.1.3 Engage in quality
improvement
2. Perform Computer 2.1 Performing 2.1.1 Plan and prepare 20 ours
Operation Computer for
Operation task to be taken
undertaken
2.1.2 Input data into
computer
2.1.3 Access information
using computer
2.1.4 Produce
output/data
using computer
system
2.1.5 Use basic
functions
of a www-browser
to
locate information
2.1.6 Maintain computer
equipment and
systems
3. Perform Mensuration 3.1 Performing 3.1.1 Select measuring 10 hours
and Calculation Mensuration and instruments
Calculation 3.1.2 Carry out
measurement and
calculation
3.1.3 Maintain measuring
instruments
4. Prepare and interpret 4.1 Prepare and 4.1.1 Identify different 10 hours
technical drawing interpret technical kinds of technical
drawing drawings
4.1.2 Interpret technical
drawing
4.1.3 Prepare/make
changes in
electrical/electronic
schematics and
drawings
5. Use hand tools 5.1 Using hand tools 5.1.1 Plan and prepare 10 hours
for
tasks to be

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undertaken
5.1.2 Prepare hand tools
5.1.3 Use appropriate
hand tools and test
equipment
5.1.4 Maintain hand
tools
6. Terminate and 6.1 Terminating and 6.1.1 Plan and prepare 20 hours
connect electrical connect electrical for termination
wiring and electronics wiring and /connection of
circuit electronics circuit electrical
wiring/electronics
circuits
6.1.2Terminate/connect
wiring/electronics
circuits
6.1.3Test
termination
/connections of
electrical
wiring/electronics
circuits

Core Competencies
(160 Hours)
Unit of Competency Module Title Learning Outcomes Nominal Duration
1. Install and configure 1.1 Installing and 1.1.1 Assemble 50 hours
computer systems configure computer computer
systems hardware
1.1.2 Prepare Installer
1.1.3 Install operating
system and drivers
for peripherals
devices.
1.1.4 Install the
computer
application
software
1.1.5 Conduct testing
and documentation
2. Set-up computer 2. Setting-up computer 2.1.1 Install network 50 hours
networks networks cables
2.1.2 Set network
configuration
2.1.3 Set router/WI-FI/
Wireless access
point /repeater

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configuration
2.1.4 Inspect and test
the configured
computer
networks.
3. Set-up Computer 3.1 Setting-up 3.1.1 Set-up user 30 hours
Servers Computer Servers access
3.1.2 Configure network
services
3.1.3 Perform testing,
documentation
and pre-
deployment
practices
4. Maintain and repair 4.1 Maintaining and 4.1.1 Plan and prepare 30 hours
computer system and repair computer for maintenance
networks system and and repair
networks 4.1.2 Maintain computer
systems and
networks
4.1.3 Diagnose faults of
computer systems
4.1.4 Rectify/correct
defects in
computer systems
4.1.5 Inspect and test
the computer
systems and
networks

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Elective Competencies (if any)

(No. of Hours)
Unit of Competency Module Title Learning Outcomes Nominal Duration

Hands on
Direct observation
ASSESSMENT METHODS:
Practical demonstration
Oral and written exam
Lecture-demonstration
COURSE DELIVERY: Self-paced instruction
Group discussion

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RESOURCES:

List of recommended tools, equipment, and materials for the training of (no. of trainees) for (title of the
program/ qualification)
Qty. Tools Qty Equipment Qty Materials
10 pcs 26 units 400 pcs.
Screwdriver (standard) Desktop Computer RJ 45
10 pcs 10 25 pcs. Modular box
Screwdriver (Philips) Laptop computer/Netbook (RJ45)
10 pcs 10 20 pcs. Raceway or
Slotted PVC
Long nose pliers Computers for server 1.5” x 1.5” x 48”
10 pcs 10 1 box
Mechanical pliers Server cabinet/Frame UTP cable
10 sets 20 pcs 1 can
Allen wrench Patch panel (48-ports) Contact cleaner
10 pcs 10 sets 1 piece
Crimping tools Working tables Whiteboard
10 pcs 1 unit Internet subscription (at least 2 1 lot
Soldering iron MBPS) Fastener
10 pcs 10 units Uninterruptible Power Supply 1 spool Filler (lead-
Solder sucker (UPS) free)
5 pcs 10 unit 8 pcs Fiber optic
cable 2 meters
Wire stripper Hub / Switch (terminated)
1 unit 2 units
Portable electric hand drill Managed switch
1 set 1
Drill bit Network controller
5 sets 11
Precision screw drivers ADSL Router with Wi- Fi
10 pcs 10
Anti-static devices Wireless Access Point
5 pcs 1 unit
Flash light/Head mounted light PC Video camera
2 units
External optical drive
1 unit
USB External HD
1 unit
Network External HD
1 unit
scanner
1 unit
USB printer
1 unit
Network printer
11 pcs
Flash disk / Memory stick
10 units
Electronic tester VOM
5 units
LAN Cable tester

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FACILITIES:

SPACE AREA IN SQ. TOTAL AREA IN GRAND TOTAL

SIZE IN METERS
REQUIREMENT METERS SQ. METERS AREA IN SQ. M

laboratory and/or
6x8 48 48
lecture area
storage area 2x2 4 4
learning resource
4x5 20 20
center
equipment
20 20
circulation area
Total Workshop Area: 92

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INSTRUCTORS/ TRAINERS QUALIFICATION:

B. MODULES OF INSTRUCTION
CORE COMPETENCIES 50 hours

UNIT OF COMPETENCY Install and Configure Computer Systems

MODULE TITLE Installing and Configuring Computer System

This module covers the outcomes required in
installing and configuring desktop and workstation
computers systems. It consists of competencies to
MODULE DESCRIPTOR assemble computer hardware, install operating
system and drivers for peripherals/devices, and
install application software as well as to conduct
testing and documentation
NOMINAL DURATION 50 HOURS
SUMMARY OF LEARNING OUTCOMES LO 1. Assemble computer hardware
LO 2. Prepare installer
LO 3. Install operating system and drivers for
peripherals/ devices
LO 4. Install application software
LO 5. Conduct testing and documentation

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DETAILS OF LEARNING OUTCOMES:

LO 1. ASSEMBLE COMPUTER HARDWARE

ASSESSMENT ASSESSMENT
CONTENTS CONDITIONS METHODOLOGIES
CRITERIA METHODS
 Unit Assembly is
planes and
prepared to
ensure Oh&S
Policies and
procedure are
followed in
accordance with
 Plan and
established
prepare unit
procedures and
assembly
checked against
 Identify and The
systems students/trainees
obtain the
requirements must be provided
materials, tools
 Materials with the following:
and equipment
necessary to  Computer
in accordance
complete the system
with job
work are  Anti-static wrist
requirements.
identified and
 Follow the strap
obtained in  Set of screw  Lecture –
OH&S policies
accordance with demonstration
and procedures driver  Hands-on
established  Self-paced
to ensure  Cutter  Direct
procedures and instruction
operation safety  Allen wrench observation
checked against  Group
requirements (0.05 – 0.25
systems discussion
requirements  Assemble inch)
computer  Flashlight
 Tools,
equipment and
hardware in  Sharp pointed
accordance with tweezers
testing devices
job and system  Cable tie
needed to carry
out the
requirements  Personal
installation work  Configuration of Protective
are obtained in BIOS in equipment
accordance with accordance with (PPE)
established hardware
procedures and requirements
checked for
correct operation
and safety
 Computer
hardware is
assembled in
accordance with
established

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procedures and
system
requirements
 Basic-input-
output-system
(BIOS)
configuration is
performed in
accordance with
hardware
requirements

LO 2. PREPARE INSTALLER

ASSESSMENT ASSESSMENT
CONTENTS CONDITIONS METHODOLOGIES
CRITERIA METHODS
 Portable
bootable devices
are created in
accordance with
software
manufacturer The
instruction.  Create bootable students/trainees
 Customized device must be provided
installers are  Customize with the following:  Lecture –
prepared in installation in  Open source demonstration
 Hands-on
accordance with accordance with portable  Self-paced
applications  Direct
software software instruction
 Utility software observation
utilization guide manufacturer  Group
and end user EULA.  Manual discussion
agreement.  Installing  Flash drive
 Installation of portable  Computer
portable application. System
applications are
carried out in
accordance with
software user
guide and
software license.

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LO 3. INSTALL OPERATING SYSTEM AND DRIVERS FOR PERIPHERALS/ DEVICES

ASSESSMENT ASSESSMENT
CONTENTS CONDITIONS METHODOLOGIES
CRITERIA METHODS
 Operating
system (OS) is
installed in
accordance with
established
installation
procedures and
to comply with
end-user
requirements  Install The
 Peripherals/devi Operating students/trainees
ces drivers are System must be provided
installed and  Install and with the following:
configured in configure  Operating
accordance with peripherals/devi system
 Lecture –
manufacturer’s ces in installer
demonstration
instructions accordance  Printer,  Hands-on
 Self-paced
and/or OS with scanner,  Direct
instruction
installation manufacturer’s mouse, observation
procedures. instructions keyboard,  Group
discussion
 OS and drivers  Updating webcam and
updates/patches drivers and other
are accessed peripherals peripherals
and installed in  Undertake on-  Drivers
accordance with going checks to  Utility software
manufacturer’s ensure quality  Notebook and
recommendation of work pen
and
requirements
 On-going checks
of the quality of
the work are
undertaken in
accordance with
established
procedures

(Note: Copy format for modules of instructions for Common and Core Competencies)

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LO 4. INSTALL APPLICATION SOFTWARE

ASSESSMENT METHODOLOGIE ASSESSMENT

CONTENTS CONDITIONS
CRITERIA S METHODS
 Application
software are
installed based
on software
installation
guides, end-user
requirements  Install
and software application The
license software based students/trainees
agreement in installation must be provided
 Variation to guide and with the following:  Lecture –
application software license demonstration
 Productivity  Hands-on
software agreement  Self-paced
tools  Direct
installation is  Carry out instruction
 Utility software observation
carried out in variation to
 Internet  Group
accordance to application discussion
connection
customer/client software
 Manual
requirements. installation
 Computer
 Software  Access and
updates are install software system
accessed and updates
installed in
accordance with
manufacturer’s
recommendation
and
requirements

LO 5. CONDUCT TESTING AND DOCUMENTATION

ASSESSMENT METHODOLOGIE ASSESSMENT

CONTENTS CONDITIONS
CRITERIA S METHODS
 Devices/system  Test devices/ The
and/or system and/or students/trainees
installation is installation must be provided  Lecture –
tested to  Conduct stress with the following: demonstration
 Multi-Tester  Hands-on
determine test  Self-paced
 Cable tester  Direct
whether it  Follow 5S and instruction
observation
conforms to 3Rs according  Manual  Group
requirements to environmental  Notebook and discussion
 Stress test is policies pen
conducted to  Prepare and  Computer
ensure reliability forward system

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of reliability of documentation  Mirror

equipment in to appropriate  Flash light
accordance with personnel
manufacturer’s
instructions and
system
requirements
 5S and 3Rs are
followed
according to
environmental
policies
 Documentation
in relation to the
test is forwarded
to appropriate
personnel and/or
authority in
accordance with
requirements.
INSTRUCTORS/ TRAINERS QUALIFICATION:
C. MODULES OF INSTRUCTION
CORE COMPETENCIES 30 hours

UNIT OF COMPETENCY SET-UP COMPUTER NETWORKS

MODULE TITLE SETTING-UP COMPUTER NETWORKS

This module covers the outcomes required in
setting-up computers networks for LANs and small-
office home-office (SOHO) systems. It consists of
MODULE DESCRIPTOR competencies to install network cables, set network
configuration, set router/Wi-Fi/ wireless access
point/repeater configuration as well as to inspect
and test the configured computer networks.
NOMINAL DURATION 30 hours
SUMMARY OF LEARNING OUTCOMES Upon completion of this module the
students/trainees must be able to:

LO1. Install network cables

LO2. Set network configuration
LO3. Set router/Wi-Fi/ wireless access
point/repeater configuration
LO4. Inspect and test the configured computer
networks

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DETAILS OF LEARNING OUTCOMES:

LO 1. INSTALL NETWORK CABLES

ASSESSMENT ASSESSMENT
CONTENTS CONDITIONS METHODOLOGIES
CRITERIA METHODS
 Cable
routes are
determined
and  Determine
planned in and plan the
accordanc cable route
e with  Identify and
network obtain
design and
network
actual materials
installation The
necessary to
site. students/trainees
complete the
 Network work
must be provided
materials with the following:
 Obtain the  Cable
necessary to
needed tools, plan/procedur
complete the
equipment al
work are  Lecture –
and testing  Manual
identified and demonstration
devices  Race way  Hands-on
obtained in  Cable tester  Self-paced
 Use  Direct
accordance  Crimping Tool instruction
appropriate observation
with  Wire stripper  Group
personal discussion
established  Mask
protective
procedures  Impact punch
equipment
and checked down tool
 Perform cable
against  Cable tie
splicing based
systems  Patch panel
on standards
requirements  Modular box
  Install network
Tools,  Rj45
equipment cables and
and testing cable raceway
devices  Perform and
needed to check
carry out installation
the work
installation Follow 5S and
work are 3Rs
obtained in
accordance
with

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established
procedures
and
checked for
correct
operation
and safety
 Appropriate
personal
protective
equipment is
used and OHS
policies and
procedures are
followed
 Copper cable
splicing is
performed
based on
Electronic
Industries
Alliance/Teleco
mmunications
Industry
Association
(EIA/TIA)
standards
 Network
cables and
cable
raceway are
installed in
accordance
with
established
procedures
and
installation
requirements
 Installation
work is
performed and
is checked to
ensure no

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unnecessary
damage has
occurred and
complies with
requirements
 OHS standards
and 5S
principles are
followed
according to
enterprise
requirements
 Excess
components
and materials
are disposed of
based on
WEEE
directives and
3Rs waste
management
program.

LO 2. SET NETWORK CONFIGURATION

ASSESSMENT ASSESSMENT
CONTENTS CONDITIONS METHODOLOGIES
CRITERIA METHODS
 Network The
 Check students/trainees
connectivity of
network must be provided
each terminal is
checked in
connectivity of with the following:
accordance with terminals  Cable
network design.  Diagnose and plan/procedur
remedy fault al  Lecture –
 Any fault or demonstration
or problem in  Manual  Hands-on
problem in  Self-paced
the network  Race way  Direct
the network instruction
System  Cable tester observation
system is
 Crimping Tool  Group
diagnosed  Configure discussion
Network  Wire stripper
and  Mask
remedied in Interface Card
settings  Impact punch
line with the down tool
standard  Carry out
 Cable tie
operating communicatio
 Patch panel
procedures. n checking
 Modular box

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 Network between  Rj45

interface Terminals
card (NIC) Respond to
settings unplanned
are events or
configured conditions
in
accordanc
e with
network
design.
 Communicati
on checking
between
terminals are
carried out in
accordance
with OS
network
configuration
guides
 Unplanned
events or
conditions are
responded to in
accordance
with
established
procedures

LO 3. SET ROUTER/WI-FI/ WIRELESS ACCESS POINT/REPEATER CONFIGURATION

ASSESSMENT ASSESSMENT
CONTENTS CONDITIONS METHODOLOGIES
CRITERIA METHODS
 Client  Configure
The
Device client device students/trainees  Lecture –
systems system must be provided demonstration
settings are settings with the following:  Hands-on
 Self-paced
configured  Configure  Computer  Direct
instruction
in Local Area system observation
 Group
accordance Network port  Router discussion
with  Configure  Switch/hub
manufactur Wide Area  LAN cables
ers’ Network port

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instructions  Configure  Internet

and end- wireless connection
user settings
preferences  Configure
 Local security/firewa
area ll/advance
network settings
(LAN)
port is
configure
d in
accordan
ce with
manufact
urers’
instructio
ns and
network
design
 Wide area
network
(WAN)
port is
configure
d in
accordanc
e with
manufact
urers’
instruction
s and
network
design
 Wireless
settings are
configured in
accordance
manufacturers’
instructions,
network
design and
end-user
preferences

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 Security/Firewa
ll/Advance
settings are
configured in
accordance
with
manufacturers’
instructions
and end-user
preferences

(Note: Copy format for modules of instructions for Common and Core Competencies)

LO 4. INSPECT AND TEST THE CONFIGURED COMPUTER NETWORKS

ASSESSMENT ASSESSMENT
CONTENTS CONDITIONS METHODOLOGIES
CRITERIA METHODS
 Final
inspections are
undertaken to
ensure that the
configuration
done on the
computer
The
networks  Undertake final students/trainees
conforms with inspections must be provided  Lecture –
the  Check with the following: demonstration
manufacturer’s  Hands-on
computer  Manual  Self-paced
 Direct
instruction/man networks  Cable tester instruction
observation
ual  Prepare  Group
 Flash light
 Computer complete discussion
 Notebook
networks are reports and pen
checked to
ensure safe
operation.
 Reports are
prepared/compl
eted according
to company
requirements.

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INSTRUCTORS/ TRAINERS QUALIFICATION:

D. MODULES OF INSTRUCTION
CORE COMPETENCIES 30 hours

UNIT OF COMPETENCY SET-UP COMPUTER SERVER

MODULE TITLE SETTING-UP COMPUTER SERVER

This module covers the knowledge, skills and
attitudes needed to set-up computer servers for
LANs and SOHO systems. It consists of
MODULE DESCRIPTOR
competencies to set-up user access and configures
network services as well as to perform testing,
documentation and pre-deployment procedures.
NOMINAL DURATION 30 hours
SUMMARY OF LEARNING OUTCOMES Upon completion of this module the
students/trainees must be able to:

LO1. Set-up user access

LO2. Configure network services
LO3. Perform testing, documentation and pre-
deployment procedures

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DETAILS OF LEARNING OUTCOMES:

LO 1. Set-up user access

ASSESSMENT ASSESSMENT
CONTENTS CONDITIONS METHODOLOGIES
CRITERIA METHODS
 User folder is
created in
accordance
with network
operating
system
(NOS)
features The
 User students/trainees
access must be provided
level is with the following:
configured  Cable
based on plan/procedur
NOS al  Lecture –
 Create user  Manual
features demonstration
folder  Race way  Hands-on
and  Self-paced
 Configure user  Cable tester  Direct
establishe instruction
access level  Crimping Tool observation
d network  Group
 Perform  Wire stripper discussion
access
security check  Mask
policies/en
d-user  Impact punch
requireme down tool
 Cable tie
nts.
 Patch panel
 Security check
 Modular box
is performed
 Rj45
in accordance
with
established
network
access
policies/end-
user
requirements.

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LO 2. Configure network services

ASSESSMENT ASSESSMENT
CONTENTS CONDITIONS METHODOLOGIES
CRITERIA METHODS
 Normal
functions of
server are
checked in
accordance
with
manufactur
er’s
instructions
 Required
modules
 Check normal
/add-ons are The
functions of students/trainees
installed/upda
server must be provided
ted based on
 Install/update with the following:
NOS
installation
required  Cable
modules/add- plan/procedur
procedures
ons al  Lecture –
 Network  Manual
 Confirm demonstration
services  Race way  Hands-on
network  Self-paced
to be  Cable tester  Direct
services to be instruction
configur  Crimping Tool observation
configured  Group
ed are  Wire stripper
 Check discussion
confirme  Mask
operation of
d based  Impact punch
network
on down tool
services
user/syst  Cable tie
 Respond to
em  Patch panel
unplanned
requirem  Modular box
events or
ents  Rj45
conditions
 Operation of
network
services are
checked
based on
user/system
requirements
 Unplanned
events or
conditions
are

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responded to
in
accordance
with
established
procedures

LO 3. Perform testing, documentation and pre-deployment procedures

ASSESSMENT ASSESSMENT
CONTENTS CONDITIONS METHODOLOGIES
CRITERIA METHODS
 Pre-
deployment
procedures is The
undertaken students/trainees
based on must be provided
with the following:
enterprise
 Undertake pre-  Cable
policies and plan/procedur
procedures deployment
al  Lecture –
 Operation and procedures  Manual demonstration
security check  Undertake and  Race way  Hands-on
 Self-paced
are configure  Cable tester  Direct
instruction
undertaken peripherals/dev  Crimping Tool observation
 Group
based on ices  Wire stripper discussion
end-user  Prepare and  Mask
requirements complete  Impact punch
 Reports are reports down tool
prepared/com  Cable tie
pleted  Patch panel
according to  Modular box
enterprise  Rj45
policies and
procedures.

(Note: Copy format for modules of instructions for Common and Core Competencies)

Date Developed: Document No.

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INSTRUCTORS/ TRAINERS QUALIFICATION:

E. MODULES OF INSTRUCTION
CORE COMPETENCIES 50 hours
MAINTAIN AND REPAIR COMPUTER
UNIT OF COMPETENCY
SYSTEMS AND NETWORKS
MAINTAINING AND REPAIRING COMPUTER
MODULE TITLE
SYSTEMS AND NETWORKS
This module covers the knowledge, skills and
MODULE DESCRIPTOR attitudes needed to maintain and service
computer systems and networks.
NOMINAL DURATION 50 hours
SUMMARY OF LEARNING OUTCOMES Upon completion of this module the
students/trainees must be able to:

LO1. Plan and prepare for maintenance and

repair
LO2. Maintain computer systems and networks
LO3. Diagnose faults of computer systems and
networks
LO4. Rectify/correct defects in computer
systems and networks LO5. Inspect and
test the computer systems and networks

Date Developed: Document No.

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DETAILS OF LEARNING OUTCOMES:

LO 1. Set-up user access

ASSESSMENT ASSESSMENT
CONTENTS CONDITIONS METHODOLOGIES
CRITERIA METHODS
 Maintenance
and/or
Diagnosis of
faults is
planned and
prepared in
line with job
 An and
requirements.
prepare
 Tools, maintenance
equipme and/or
nt and The
diagnosis of students/trainees
testing faults
devices must be provided
 Obtain and with the following:
needed
check tools,  Cable
for the
equipment and plan/procedur
maintena
testing devices al  Lecture –
nce are  Manual
 Obtain demonstration
obtained  Race way  Hands-on
materials  Self-paced
and  Cable tester  Direct
necessary to instruction
checked  Crimping Tool observation
complete the  Group
for  Wire stripper discussion
work
correct  Mask
operation  Follow OHS
policies and  Impact punch
and down tool
procedures
safety  Cable tie
 Check
 Materials  Patch panel
computer
necessary to  Modular box
systems and
complete the  Rj45
networks
work are
against
obtained in
job/service
accordance
order
with
established
procedures
and checked
against job
requirements
.

Date Developed: Document No.

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 OHS policies
and
procedures
are followed in
line with job
requirements.
 Computer
systems and
networks for
maintenance
are checked
against
job/service
order or
instructions
and
specifications.

LO 2. Maintain computer systems and networks

ASSESSMENT ASSESSMENT
CONTENTS CONDITIONS METHODOLOGIES
CRITERIA METHODS
 Appropriate  Use
personal appropriate
protective personal The
equipment is protective students/trainees
used in line equipment must be provided
with standard  Check normal with the following:
procedures. functions of  Cable
plan/procedur
 Normal computer
al  Lecture –
function of systems and  Manual demonstration
computer networks  Race way  Hands-on
 Self-paced
systems and  Perform  Cable tester  Direct
instruction
networks are scheduled/per  Crimping Tool observation
 Group
checked in iodic  Wire stripper discussion
accordance maintenance  Mask
with  Perform  Impact punch
manufacturer’ needed down tool
s instructions. repairs and  Cable tie
 Scheduled/pe replacements  Patch panel
riodic Respond to  Modular box
maintenance unplanned  Rj45
is performed events or
in accordance conditions

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with
manufacturer’
s
requirements.
 Where
necessary,
needed
repairs/replac
ements are
made in
accordance
with
established
procedures.
 Unplanned
events or
conditions are
responded to
in accordance
with
established
procedures

LO 3. Diagnose faults of computer systems and networks

ASSESSMENT ASSESSMENT
CONTENTS CONDITIONS METHODOLOGIES
CRITERIA METHODS
 Appropriat The
e personal students/trainees
protective must be provided
equipment with the following:
is used in  Cable
plan/procedur
line with  Lecture –
al
standard  Manual demonstration
 Manage and  Hands-on
procedures  Race way  Self-paced
implement  Direct
.  Cable tester instruction
contingency observation
 Faults or  Crimping Tool  Group
measures discussion
problems in  Wire stripper
the computer  Mask
systems and  Impact punch
networks are down tool
diagnosed  Cable tie
according to  Patch panel
requirements  Modular box

Date Developed: Document No.

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and in line  Rj45

with the
standard
procedures.
 Contingency
measures are
managed and
implemented
in accordance
with
established
procedures
 Unplanned
events or
conditions are
responded to
in accordance
with
established
procedures

(Note: Copy format for modules of instructions for Common and Core Competencies)

LO 4. Rectify/correct defects in computer systems and networks

ASSESSMENT ASSESSMENT
CONTENTS CONDITIONS METHODOLOGIES
CRITERIA METHODS
 Appropri The
ate students/trainees
personal must be provided
protectiv  Replace with the following:
e  Cable
defective
plan/procedur
equipme components or  Lecture –
al
nt is parts without  Manual demonstration
 Hands-on
used in damaging the  Race way  Self-paced
 Direct
line with surrounding  Cable tester instruction
observation
standard environment or  Crimping Tool  Group
procedur services  Wire stripper discussion
es.  Make  Mask
 Defective adjustments, if  Impact punch
components necessary down tool
or parts are  Cable tie
replaced or  Patch panel
corrected  Modular box

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without  Rj45
damage to
the
surrounding
environment
or services
 Adjustments
, if
necessary
are made in
accordance
with
established
procedures
 Unplanned
events or
conditions
are
responded to
in
accordance
with
established
procedures

LO 5. Inspect and test the computer systems and networks

ASSESSMENT ASSESSMENT
CONTENTS CONDITIONS METHODOLOGIES
CRITERIA METHODS
 Final The
 Undertake students/trainees
inspections
final must be provided
are
inspections with the following:
undertaken
 Check and  Cable
to ensure
test computer plan/procedur  Lecture –
that the
systems and al demonstration
testing  Manual  Hands-on
networks  Self-paced
conducted  Race way  Direct
 Clear work instruction
on the device  observation
site from all Cable tester  Group
conforms  Crimping Tool discussion
wastes
with the  Wire stripper
manufacturer  Follow 5S and
’s 4Rs according  Mask
to  Impact punch
instruction/m down tool
environmental
anual  Cable tie
policies
 Patch panel

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 Computer  Prepare and  Modular box

systems and complete  Rj45
networks are reports
checked/test
ed to ensure
safe
operation.
 OHS
standards
and 5S
principles are
followed
according to
enterprise
policies
 Work site is
cleaned and
cleared of all
debris and
left in safe
condition in
accordance
with
company
procedures
 Excess
components
and
materials are
disposed of
based on
WEEE
directives
and 3Rs
waste
management
program.
 Report is
prepared and
completed
according to
company
requirements

Date Developed: Document No.

QUALIFICATION TITLE
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